Tweets of 22-28 Feb 2011

Feb 28 20:00:24
RT@joepine On winning w/ social media RT @Choypw: Gartner on the future of collaborative commerce http://bit.ly/ihPV2d #PSheartbeat
BarbaravB

Feb 28 17:30:17
TYVM 4 RTs! @JedLangdon @StephanieThum @AHawkCollinger @ChoyPW @MKCallConsult @StandardOfTrust @ExpertInService @Aimee_Lucas @TalentCulture
WriteTheCompany

Feb 28 16:53:40
On winning w/ social media RT @Choypw: Gartner on the future of collaborative commerce http://bit.ly/ihPV2d via @GrahamHill
joepine

Feb 28 16:47:47
Gartner on the future of collaborative commerce http://bit.ly/ihPV2d via @GrahamHill
Choypw

Feb 28 15:42:59
@Choypw Thank you for the RT, Daryl! Hope you have a fantastic week.
jen_reyna

Feb 28 15:04:16
RT @Choypw You should be worried when customers stop giving feedback. Indifference has no place in loyalty equation via @jen_reyna #custserv
CustThermometer

Feb 28 15:02:25
...and an opportunity to lose them! RT @Choypw: EVERY customer touchpoint is an opportunity to win hearts, minds, dollars and advocacy! #cem
Jeroen_Bouserie

Feb 28 14:17:53
RT @Choypw: Use lifetime customer value to increase sales http://bit.ly/h7hRnf via @Assistly
sarah_gore

Feb 28 14:16:33
You should be worried when your customers stop giving feedback. Indifference has no place in the loyalty equation. via @jen_reyna #custserv
Choypw

Feb 28 14:15:28
EVERY customer touchpoint is an opportunity to win hearts, minds, dollars and advocacy! via @jaybaer @AmberCadabra @KnowledgeBishop #cem
Choypw

Feb 28 14:14:33
Use lifetime customer value to increase sales http://bit.ly/h7hRnf via @Assistly
Choypw

Feb 28 12:24:48
RT @tdebaillon: @Choypw Positive word-of-mouth is only useful if products are helpful in customers job-to-be-done
kyraocity

Feb 28 12:19:43
Two Musts for Customer Experience Excellence http://t.co/6ou9FcJ #cem
Choypw

Feb 28 01:13:12
The Secrets of Black and White by Becky Blanton http://clrlv.rs/f6Xr54 via @colourlovers
Choypw

Feb 28 01:12:36
It takes calculated risks to improve a product. via @DisneyInstitute #creativity
Choypw

Feb 27 18:29:31
@Choypw customertransparententerprise.com, amazon.com
DeGregor

Feb 27 05:33:27
@DeGregor Any links for reference re Customer-Transparent Enterprise?
Choypw

Feb 27 03:10:09
@Choypw @GrahamHill See The Customer-Transparent Enterprise for the Radical Transparency model
DeGregor

Feb 27 03:08:38
Everyone is talking about RADICAL innovation as though more is better http://is.gd/5dUBaE Just how radical do we need to be? via @GrahamHill
Choypw

Feb 27 03:05:22
What innovation teams can learn from behavioral economics http://is.gd/rwI9RU via @GrahamHill #innochat #servdes
Choypw

Feb 27 02:55:03
Making Better Business by Exceeding Customer Expectations http://goo.gl/fb/ZkTIH via @YourCustomers #custserv #cem
Choypw

Feb 26 20:12:52
Should you keep an eye on your ex-customers? http://bit.ly/flhEwD via @wimrampen #sCRM #crm
Choypw

Feb 26 16:59:04
*XPM Daily nouvelle édition http://bit.ly/hwJMnA ▸ Aujourd'hui à la UNE: @adobecem @mindsharevoice @choypw
LaurenceBody

Feb 26 06:31:59
Thx @SteveVargo @GrahamHill @prem_k @mikeboysen @nedkumar @mjayliebs @tdebaillon @elliotross @Choypw for an interesting convo
wimrampen

Feb 26 05:50:08
Thanks @Choypw @wwjimd @spirospiliadis @cjpberry @vijaysankaran @Design4people @LeilaOliva for RTs & mentions. Have a great weekend.
nedkumar

Feb 26 00:40:00
How respectful brands can honor a customer's time http://su.pr/1euBuY via @KnowledgeBishop #cctr #custserv #cem
Choypw

Feb 26 00:34:04
Customer Service Wisdom to Up Customer Loyalty! http://bit.ly/dPxtsE via @KateNasser @WriteTheCompany #CustServ
Choypw

Feb 25 21:01:23
#FF @PeopleMetrics @responsetek @Choypw @gregbeavers @WriteTheCompany Great to follow for #custserv
jimsmiller

Feb 25 18:45:16
RT @choypw: Execution: Getting The Right Things Done Right. http://ow.ly/42TfG via @sreardon @AMAnet #Leadership
ecocustomers

Feb 25 16:38:43
If someone is engaged but doesn't contribute value, the fault may lie with the Co rather than the customer via @GrahamHill
Choypw

Feb 25 16:30:29
@GrahamHill Follow-up Q: What if someone is engaged but does not contribute in any fashion? Is it worth paying attention / how much?@Choypw
nedkumar

Feb 25 16:29:30
@GrahamHill Agree. With those who don't buy one also has to set up a longer 'window' for evaluation. @Choypw
nedkumar

Feb 25 16:27:25
@Choypw Hmmm. I would suggest that investing in understanding the methodologically flawed NPS construct falls firmly in the cost category.
GrahamHill

Feb 25 16:26:34
@GrahamHill Agreed... that's why I never understand NPS...
Choypw

Feb 25 16:24:35
@Choypw If you buy my stuff I can calculate your value easily. If you don't buy, but contribute ideas or WOM, the calculation is much harder
GrahamHill

Feb 25 16:24:34
@GrahamHill You're just being too humble! You inspired a lot of people... and I'm definitely one of them!
Choypw

Feb 25 16:23:19
@Choypw LOL Just because I ask the Twittersphere a question doesn't mean I don't know the answer :-)
GrahamHill

Feb 25 16:21:39
Primary goal in business is to build highly referable reputation. Rocket fuel for business growth via @saltpeppergroup @tedcoine #leadbiz
Choypw

Feb 25 16:20:28
@GrahamHill Absolutely! Positive and negative value!
Choypw

Feb 25 16:20:02
@Choypw It looks like @ replies are broken for a few days :-/
tdebaillon

Feb 25 16:19:58
@GrahamHill There you go Graham. Value of non-customers! :) cc @tdebaillon
Choypw

Feb 25 16:19:08
@tdebaillon Agreed! Strange... somehow your tweets just don't show up in my timeline...
Choypw

Feb 25 16:17:23
@Choypw #Value consists of two sides. The benefit side AND the cost side. If you ignore either you will quickly be out of business.
GrahamHill

Feb 25 16:15:38
@Choypw Positive word-of-mouth is only useful if products are helpful in customers job-to-be-done @GrahamHill @elliotross @wimrampen
tdebaillon

Feb 25 16:13:34
Non-customers can create value by spreading positive word-of-mouth. @GrahamHill @tdebaillon @elliotross @wimrampen @nedkumar 3/3
Choypw

Feb 25 16:11:33
The question is not what costs companies money, but what brings value to companies. @GrahamHill @tdebaillon @elliotross @wimrampen 2/n
Choypw

Feb 25 16:10:51
Everything costs companies money, including employees and customers. 1/n @GrahamHill @tdebaillon @elliotross @wimrampen
Choypw

Feb 25 15:08:05
Value from the Customer's Perspective http://goo.gl/fb/X0xiY via @YourCustomers #sales
Choypw

Feb 25 14:49:03
#Thanks for the RT!! RT @Choypw: The Key to Customer Loyalty: Delight http://bit.ly/gVrqM6 via @MatthewLiberty #custserv #business
MatthewLiberty

Feb 25 14:29:31
The Key to Customer Loyalty: Delight http://bit.ly/gVrqM6 via @MatthewLiberty #custserv #business
Choypw

Feb 25 14:18:55
To men, sex is must-have. To women, sex is nice-to-have. http://bit.ly/fLDGOj #cem
Choypw

Feb 25 14:17:31
Peer review is only useful if the user is dumb. #cem
Choypw

Feb 25 14:05:04
#FF @JoannaHiggins, @Choypw, @MichaelHinshaw Thanks for the mentions!
andy_mcf

Feb 25 13:48:22
Will customers take on that role? RT @Choypw: When 'bottom-up' becomes the new normal http://bit.ly/eOMPnr via @ariegoldshlager @GrahamHill
Reaburn

Feb 25 13:31:46
When 'bottom-up' becomes the new normal http://bit.ly/eOMPnr via @ariegoldshlager @GrahamHill #cem
Choypw

Feb 25 13:31:12
RT @tdebaillon RT @Choypw: Expectations or Emotions? http://t.co/Wbsw28W via @DeliverBliss #cem
SAlhir

Feb 25 13:28:28
RT @Choypw: Expectations or Emotions? http://bit.ly/euewHt via @DeliverBliss #cem
tdebaillon

Feb 25 13:24:03
Expectations or Emotions? http://t.co/NPcgYBs via @DeliverBliss #cem
Choypw

Feb 25 10:02:03
#FF Thanks for a great week: @DonPeppers @Choypw @communications9 @loisgeller @IC_Bali @mdreamland @johncmaxwell
kommboutique

Feb 25 06:10:25
Is want need? Is need want? http://bit.ly/fLDGOj #cem
Choypw

Feb 25 04:53:48
Use Lifetime Customer Value to grow your business with No Excuses Marketing | The Social Customer http://t.co/nuKIVyd
Choypw

Feb 25 03:17:35
Execution: Getting The Right Things Done Right. http://ow.ly/42TfG via @sreardon @AMAnet #Leadership
Choypw

Feb 25 03:14:30
"Understanding users" is about whole cust lifecycle. Focus groups don't work since they're pre-market insights via @tdebaillon #innochat
Choypw

Feb 24 17:06:42
@choypw Thanks for the RT! Hope you're having a great day!
responsetek

Feb 24 16:46:52
@choypw Appreciate the RT :)
nateriggs

Feb 24 16:36:22
Hello Customer - How Culture & Operating Policies Create Customer Experience http://bit.ly/fZDxIV via @nateriggs @Brainzooming #cem
Choypw

Feb 24 16:35:27
Stop blaming your culture. Start using it instead. http://mitsmr.com/fXUcr8 via @mitsmr
Choypw

Feb 24 15:38:19
Great paper on Rethinking Marketing: Peter Drucker’s Challenge http://is.gd/bfJJqh via @GrahamHill
Choypw

Feb 24 15:26:33
@Choypw Here it is again http://is.gd/bfJJqh DM me your email if it doesn't work and I will send it to you
GrahamHill

Feb 24 15:16:54
@GrahamHill The link for Peter Drucker’s Challenge isn't working...
Choypw

Feb 24 00:54:13
When customers get clever: http://bit.ly/h6KCpc via @responsetek @ariegoldshlager #cocreation
Choypw

Feb 23 17:54:08
@Choypw Thanks for the RT Daryl
jimsmiller

Feb 23 17:03:13
"Delivering value. Driving growth" Wiley http://bit.ly/h9KzQV #business
Choypw

Feb 23 16:59:58
*XPM Daily nouvelle édition http://bit.ly/gMhvkC ▸ Aujourd'hui à la UNE: @assistly @ericjacques @choypw @gregbeavers @deliverbliss
LaurenceBody

Feb 23 15:27:40
#Coopetition is much more widespread than #collaboration http://bit.ly/h4sLP2 via @GrahamHill @prem_k
Choypw

Feb 23 15:20:11
Because everything is in the eye of the beholder, such as #value and #experience, always ask WIIFM! #cem
Choypw

Feb 23 09:19:09
Fulfill need. Invent want. Turn want into need. That's the basics of #cem.
Choypw

Feb 23 01:24:58
7 truths common to every #customerexperience. How can they help you? http://bit.ly/frbSmX via @LindaIreland #cem #cex
Choypw

Feb 23 01:14:56
What kind of #customerexperience would you want to provide to last customer on earth? http://bit.ly/d7aKeK via @andy_mcf @MichaelHinshaw
Choypw

Feb 23 01:09:07
Forget customer experience-It's all customer service to customers! http://amplify.com/u/brc9g via @jimsmiller @vovici @nporte #cem #voc
Choypw

Feb 22 17:45:12
RT @choypw: Even Tesco using co-creation/open innovation 2 improve the shopping exp http://is.gd/qQtLBn via @openinnov8tor @GrahamHill #cem
ecocustomers

Feb 22 16:04:40
experience is in the eye of the beholder. #cem
Choypw

Feb 22 13:43:35
thanks for the RTs @AveusLLC @czalambani @brandexpression @shannonholato @davidzinger @MKCallConsult @wendytarr @Choypw @kommboutique
DonPeppers

Feb 22 12:02:01
RT @Choypw: Disney's 3-step approach to creative and effective brainstorming http://tinyurl.com/4cpbp4j via @DonPeppers #in
MKCallConsult

Feb 22 10:35:13
Disney's 3-step approach to creative and effective brainstorming http://tinyurl.com/4cpbp4j via @DonPeppers
Choypw

Feb 22 10:33:48
5 employee engagement myths http://tinyurl.com/4f8due4 via @kommboutique @DonPeppers #employeeengagement
Choypw

Feb 22 10:04:05
thanks for the RTs and mentions @Aschettino @Choypw @buchanla @guy1067 @JSemmelhack @CustThermometer
DonPeppers

Feb 22 05:17:25
1-to-Everything: Innovation using the customer's eyes http://t.co/mlkX3IC via @DonPeppers
Choypw

Feb 22 00:14:42
@Choypw Thanks so much for the RT! Customer Satisfaction Through Customer Intimacy http://j.mp/hjWerv via @kristinaevey #custserv
KristinaEvey