Tweets of 1-7 Mar 2011

Mar 07 19:55:37
Thx @gertbuist @Marcel_Wouters @NCCCongres @wtijssen @ekolsky @LindaIreland @Choypw @GrahamHill @nedkumar @Think_Write for Rt's & convo
wimrampen

Mar 07 19:46:30
Yes! RT @choypw: There is no such thing as negative experience when the user accepts "this too shall pass." #in #attitude #inspire
MKCallConsult

Mar 07 18:41:06
@LindaIreland agree.. but all in the eye of the beholder of course ;) @Choypw @GrahamHill @nedkumar
wimrampen

Mar 07 17:17:06
@Choypw @GrahamHill @wimrampen @nedkumar SO! Value for customer =what it's worth to have that need solved well. If you invest > that, waste.
LindaIreland

Mar 07 17:16:01
@Choypw @GrahamHill @wimrampen @nedkumar ...what need you solve + ideally what should happen & how cust's should feel as they act.
LindaIreland

Mar 07 17:13:22
@Choypw @GrahamHill @wimrampen @nedkumar Their measure of success is wheterh - & how well - need was solved. Graham agree must know...
LindaIreland

Mar 07 17:11:36
@Choypw @GrahamHill @wimrampen @nedkumar Late to a gr8 conversation. Every experience begins with a need, pro… (cont) http://deck.ly/~loNPq
LindaIreland

Mar 07 16:59:08
@nedkumar @Choypw @wimrampen It is a fundamental proposition of SDLogic/Value Co-Creation that value is ALWAYS in the eyes of the beholder
GrahamHill

Mar 07 16:59:02
*XPM Daily nouvelle édition http://bit.ly/hwJMnA ▸ Aujourd'hui à la UNE: @choypw @guchocolatepuds
LaurenceBody

Mar 07 16:51:09
Shaun Smith: The eight brand traits separating the best from the rest http://t.co/0YRtWKl #cem
Choypw

Mar 07 15:39:09
@nedkumar Appreciate your input Ned. I'm trying to summarize my thoughts here: http://bit.ly/fRiLga cc @GrahamHill @wimrampen
Choypw

Mar 07 15:33:16
@Choypw @GrahamHill @wimrampen Also,an outcome is just an end result. Whether it is of #value to the customer has to be defined by the cust.
nedkumar

Mar 07 15:30:56
@Choypw @GrahamHill @wimrampen How you solve the needs and how much it costs me to solve it is also important.
nedkumar

Mar 07 15:30:29
@Choypw Agree with @GrahamHill that 'value' cannot be defined in isolation. So value/job done=needs solved is not complete /@wimrampen
nedkumar

Mar 07 15:17:35
There is no such thing as negative experience when the user accepts "this too shall pass." #cem #custserv
Choypw

Mar 07 14:00:43
Relationship With Self: Base Point for All Other Relationships http://bit.ly/gZz9kr via @CoCreatr @DavidHolzmer @sebpaquet @SheriHerndon
Choypw

Mar 07 11:16:41
Empathy http://bit.ly/eSyAkA via @CoCreatr @ThisIsSethsBlog
Choypw

Mar 07 11:06:47
Are You Speaking Your Customer's Language? http://bit.ly/fRiLga cc @GrahamHill @wimrampen @nedkumar @LindaIreland #cem #custserv
Choypw

Mar 07 07:33:49
Is this statement true? "Job done is need solved." cc @GrahamHill @wimrampen @nedkumar @LindaIreland #cem #custserv
Choypw

Mar 07 07:18:29
Why brand promises start with well designed products: A cascade of broken promises by Apple http://j.mp/dUevgJ via @sethgodin @GrahamHill
Choypw

Mar 07 07:15:38
@GrahamHill Every job should produce outcome. Is that outcome also value? And what's need? Need is to get job done?
Choypw

Mar 07 07:13:35
@GrahamHill If value equals benefit minus cost, then what is outcome? cc @LindaIreland
Choypw

Mar 07 07:05:19
@Choypw @LindaIreland suggestion that 'value = need solved' doesn't really help you understand value, nor what to do to create more of it
GrahamHill

Mar 07 06:59:48
@GrahamHill @wimrampen @nedkumar So what's the relationship between value and benefit? @LindaIreland suggests value equals need solved...
Choypw

Mar 07 06:27:03
@Choypw @wimrampen @nedkumar The costs of the resources used at each point of value co-creation covers the other side of the equation 3/2
GrahamHill

Mar 07 06:24:49
@Choypw @wimrampen @nedkumar Outcomes are the best proxy for benefits we have, especially as outcome statements define them clearly 2/3
GrahamHill

Mar 07 06:23:25
@Choypw @wimrampen @nedkumar #Value is the difference between the benefits a customer receives and the costs accrued to get them ½
GrahamHill

Mar 07 06:21:28
@Choypw @wimrampen @nedkumar Giving Customers a Fair Hearing describes the difference between a job and an outcome http://is.gd/TBHJ9s
GrahamHill

Mar 07 05:59:27
@GrahamHill @wimrampen @nedkumar Gents, I need help. What's the difference between job, outcome and value? Please help.
Choypw

Mar 07 05:55:02
Not Every Customer Wants a Solution: http://bit.ly/dJFv8p via @JanTriplett
Choypw

Mar 07 04:11:13
@bsdalton @Choypw Thanks for the mentions gentlemen. Hope all is well w/ you.
Reaburn

Mar 07 04:02:19
Is the concept of “hours of business” outdated? I get annoyed when someone doesn’t have a channel open 24/7/365 via @Reaburn #custserv #cem
Choypw

Mar 06 05:27:00
Facebook controls everything you do! Twitter allows you to do everything you want. That's why I like Twitter. :)
Choypw

Mar 06 02:37:05
Trust is the new social currency! 5 Simple Rules for #socbiz applies to relationships: http://bit.ly/f3yUy0 #CIO via @rwang0
Choypw

Mar 06 02:35:28
Giving Customers a Fair Hearing: http://bit.ly/YOfoH via @GrahamHill #cem #custserv
Choypw

Mar 05 17:40:07
When measuring #customersat have you thought of using a Kano Model? http://bit.ly/efX2QI via @cventsurvey #custserv
Choypw

Mar 05 17:08:41
@BridgetHaymond Appreciate the mention! Have a great weekend.
Choypw

Mar 05 16:51:47
RT @Choypw Be The Miracle! #betheone
BridgetHaymond

Mar 05 14:53:47
#BeTheOne to say no to no! #betheone
Choypw

Mar 05 14:45:01
Be The Miracle! #betheone
Choypw

Mar 05 14:40:07
4 U #innovators! > http://bit.ly/dRv5NN @angel189 @choypw @monk51295 @TweetRightBrain @CoCreatr @KenwharperII @navicomm @Ce_Con
blogbrevity

Mar 05 12:56:07
Thx Tristan! RT @knowledgebishop: For customer insights, I #follow @ty_sullivan @Geoff_Snyder @Marcio_Saito @RussLoL @Choypw @MKCallConsult
MKCallConsult

Mar 05 10:09:43
Thanks for RT. Have a great weekend! --> RT @Choypw: 10 Ads Worth Sharing, Courtesy Of TED http://bit.ly/egITjn via @Cogiva
Cogiva

Mar 05 09:57:57
The Keith Fiveson Daily is out! http://bit.ly/ieDhkl ▸ Top stories today via @core_humans @choypw @businessplanweb @kacystoa
kfiveson

Mar 05 09:55:19
Five habits of great innovators: http://bit.ly/hbQX9O from @fastcompany via @blogbrevity #innovation #creativity #ideachat
Choypw

Mar 05 09:53:24
10 Ads Worth Sharing, Courtesy Of TED http://bit.ly/egITjn via @Cogiva
Choypw

Mar 05 04:29:13
@Choypw Most welcome, Daryl! You do the same.
KnowledgeBishop

Mar 05 03:14:05
@KnowledgeBishop Appreciate the mention. Have a great weekend!
Choypw

Mar 05 03:13:48
@sarah_gore Appreciate the mention! Have a great weekend.
Choypw

Mar 05 03:09:31
"Life is like a coin. You can spend it any way you wish, but you only spend it once." Lillian Dickson via @KetelboeterPR
Choypw

Mar 05 01:47:41
RT @Choypw Six universal drivers to assure customer satisfaction - http://bit.ly/fRATgJ #custserv
ClaudineOuellet

Mar 05 01:25:37
@Choypw @stephaniethum @simasays thank you! Happy weekend!
jeanniecw

Mar 05 00:47:53
Vive le client RT @sarah_gore: #ff for love of the customer. @bsdalton @Choypw @ericjacques @JeffCutler
9INCHmarketing

Mar 04 23:56:50
For customer insights, I #follow @krcraft @ty_sullivan @Geoff_Snyder @maldyj @Marcio_Saito @RussLol @choypw and @MKCallConsult
KnowledgeBishop

Mar 04 22:42:08
And you feel better too! -> RT @retexperience: RT @Choypw: Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques
m2ky

Mar 04 22:13:32
Well said Sarah RT @sarah_gore: #ff for love of the customer. @bsdalton @Choypw @ericjacques @JeffCutler @9INCHmarketing
LindaIreland

Mar 04 22:12:59
#ff for love of the customer. @bsdalton @Choypw @ericjacques @JeffCutler @9INCHmarketing
sarah_gore

Mar 04 22:10:03
LOVE! RT @lindaireland: RT @Choypw: 6 pieces of customer experience common sense: http://bit.ly/gHBdFR via @1to1Media @Customers_Shoes #cem
responsetek

Mar 04 22:05:05
RT @choypw: Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques #custserv ^KN
retexperience

Mar 04 18:54:00
TY- what great company! RT @annemiekvMoorst: My Twitter BFFs: @wimrampen @choypw @grahamhill @lindaireland @an… (cont) http://deck.ly/~gYATQ
LindaIreland

Mar 04 18:43:58
RT @Choypw: The best answers come from the best questions. Ask Impossible questions to improve #cem - http://twurl.nl/m4fvmy via @jeanniecw
annemiekvMoorst

Mar 04 18:30:37
My Twitter BFFs: @wimrampen @choypw @grahamhill @lindaireland @andressilvaa @bartgotte @professorgary. Find yours @ http://twitterbffs.com
annemiekvMoorst

Mar 04 17:20:27
RT @Choypw: Six pieces of customer experience common sense: http://bit.ly/gHBdFR via @1to1Media @Customers_Shoes #cem
LindaIreland

Mar 04 16:59:34
Six pieces of customer experience common sense: http://bit.ly/gHBdFR via @1to1Media @Customers_Shoes #cem
Choypw

Mar 04 16:00:07
RT @Choypw: Six universal drivers to assure customer satisfaction - http://bit.ly/fRATgJ #cem
jimsmiller

Mar 04 15:32:21
Don't Focus on the Customer; Engage the Customer - http://dlvr.it/JG313 via @DarnCustomers @sarah_gore #cem
Choypw

Mar 04 15:27:59
Six universal drivers to assure customer satisfaction - http://bit.ly/fRATgJ #cem
Choypw

Mar 04 12:42:50
The best answers come from the best questions. Ask Impossible questions to improve #cem - http://twurl.nl/m4fvmy via @jeanniecw
Choypw

Mar 04 12:26:49
Connecting the dots of user experience - http://www.slideshare.net/frogdesign/brugnoli-system-ux-1061731#
Choypw

Mar 04 10:28:14
Mythodrama - http://bit.ly/eFUlv9 and http://bit.ly/hwG4qM via @joepine
Choypw

Mar 04 08:08:29
Brand driven service innovation - http://bit.ly/iiakE7 #cem
Choypw

Mar 04 07:59:01
Thriving in the Relationship Economy http://prezi.com/3igqdq90g-y0/thriving-in-the-relationship-economy/
Choypw

Mar 04 06:20:10
RT @Choypw: Customer Journey Mapping http://bit.ly/gVNPCi #cem
cxpbootcamp

Mar 04 05:16:49
Customer Journey Mapping http://bit.ly/gVNPCi #cem
Choypw

Mar 03 19:23:21
RT @Choypw: What #motivate your customers http://ow.ly/47jff via @mich8elwu #gamification #psych cc @paulaseguin
spirospiliadis

Mar 03 18:55:03
@Choypw Thanks Daryl! Glad you enjoyed it.
tedcoine

Mar 03 18:54:13
RT @Choypw: Company of One - http://t.co/sIq7uEi #leadbiz #tchat
tedcoine

Mar 03 18:07:36
RT @Choypw What #motivate your customers http://ow.ly/47jff via @mich8elwu #gamification #psych
psychbot

Mar 03 18:05:22
Company of One - http://t.co/sIq7uEi via @tedcoine
Choypw

Mar 03 18:02:30
What #motivate your customers http://ow.ly/47jff via @mich8elwu #gamification #psych
Choypw

Mar 03 16:39:32
@LindaIreland lol! Ditto. :)
Choypw

Mar 03 14:18:40
@Choypw Greatly appreciate the RT's and mentions of late, Daryl. Hope all is well on your side of the world.
LindaIreland

Mar 03 12:25:14
Thank you for the RTs! @Choypw @HaggbergConsult
splove1

Mar 03 07:31:56
Excellent issue of @rotmanschool magazine on "Wicked Problems" (PDF) - http://bit.ly/fobmUr via @nedkumar @ralph_ohr #innovation
Choypw

Mar 03 05:07:01
In case you're wondering if CEO can create emotional connection for a company: http://getwellsteve.com/ via @LindaIreland
Choypw

Mar 03 04:39:43
RT @choypw: 12 must-read customer experience books for 2011 http://bit.ly/fKCSRj via @LindaIreland #cem #custserv
actionink

Mar 03 03:49:39
4 Square is very creepy! @CloudNineTalk @Choypw @AmandaSains The tweet is coming from inside the house!!!! LOL!
JenKuhnPR

Mar 03 02:45:01
4square is the most useless social media tool! cc @JenKuhnPR @foursquare #fail
Choypw

Mar 03 01:39:58
People develop emotional connection to logo. Will JCPenny's redesign fare better than Gap's? http://ow.ly/46ITa via @MichaelHinshaw #cem
Choypw

Mar 02 22:29:29
Thx for RT! - @retexperience: RT @Choypw: Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques #custserv
ericjacques

Mar 02 20:10:05
RT @choypw: Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques #custserv ^KN
retexperience

Mar 02 19:53:59
@TracyShouldice @Choypw @DeliverBliss @ecocustomers @vivisimo_Inc @Natasha_D_G Thanks very much for your kind RT's, mentions.
LindaIreland

Mar 02 18:55:02
RT @choypw: The Best Experiences in the World and What Makes Them Work http://ow.ly/46hqH via @retexperience #cem
responsetek

Mar 02 17:23:52
The Best Experiences in the World and What Makes Them Work http://ow.ly/46hqH via @retexperience #cem
Choypw

Mar 02 17:11:51
Thx for RT Daryl! @choypw: Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques #custserv
ericjacques

Mar 02 17:00:51
Recognizing the Touch Points That Make Up the Customer Experience http://t.co/0YA5ASu via @ricksegel
Choypw

Mar 02 15:51:21
Five Ways to Increase Customer Loyalty http://goo.gl/fb/XTs8h via @ericjacques #custserv
Choypw

Mar 02 15:26:27
RT @bhairavisagar: RT @Choypw: 12 must-read customer experience books for 2011 http://bit.ly/fKCSRj via @LindaIreland #cem #cxp
TracyShouldice

Mar 02 15:07:04
@choypw thank you sir :)
nateriggs

Mar 02 14:46:27
12 must-read customer experience books for 2011 http://bit.ly/fKCSRj via @LindaIreland #cem #custserv
Choypw

Mar 02 14:41:10
Why Values Simplify Work http://goo.gl/fb/8R6cc via @nateriggs
Choypw

Mar 02 13:50:06
Great to see this crew in #custserv chat! @FehmidaMalik @Choypw @RebeccaHappy @JustinFlitter @ianclayton @bwboykin @ScottMTownsend
ty_sullivan

Mar 02 10:27:56
Brand strategy: Create your entire brand as a customer-focused application http://bit.ly/f1gT79 via @tdebaillon
Choypw

Mar 02 03:08:52
Thanks for RT's & mentions @FehmidaMalik @Choypw @RebeccaHappy @JustinFlitter @ianclayton @ty_sullivan @bwboykin @ScottMTownsend
RoyAtkinson

Mar 02 02:47:57
@choypw Thanks Daryl - based on your bio this #custserv discussion is perfect for you.
LindaSherman

Mar 02 02:47:05
@Choypw Glad to see you in the chat this evening! #custserv
RoyAtkinson

Mar 02 02:43:38
I always check customer reviews before major purchases and #custserv is a huge factor in decision making so it Sticks via @LindaSherman
Choypw

Mar 02 02:42:46
Let's get back to basics. Products are both goods and services. #custserv
Choypw

Mar 02 02:40:26
50 Facts about Customer Experience « Return on Behavior Magazine http://t.co/q8FDj2v via @wibiya
Choypw

Mar 02 02:32:01
@Choypw Thanks Daryl for the blog RT. Glad you enjoyed it; thanks for sharing!
TanveerNaseer

Mar 02 02:07:19
Making a difference #isbetterthan making an impression. via @KnowledgeBishop #BeTheOne
Choypw

Mar 01 18:06:24
@Choypw I like your take on irrational loyalty. Check out this http://EPMedge.com and check out the post on "to meet or exceed expectations"
bobchampagne

Mar 01 18:02:05
touchpoint is experience enabler!
Choypw

Mar 01 17:59:33
Irrational loyalty: What you get when your #custserv model consistently enables awesome customer experiences. via @splove1
Choypw

Mar 01 17:34:17
Why It's Time to Rethink Your Brand's Message - http://su.pr/1qJgPB by @TanveerNaseer via @KetelboeterPR
Choypw

Mar 01 16:59:12
*XPM Daily nouvelle édition http://bit.ly/gMhvkC ▸ Aujourd'hui à la UNE: @choypw
LaurenceBody

Mar 01 16:29:02
The World's Most Beautiful Scrabble Set - http://bit.ly/gjpSLf via @fastcodesign
Choypw

Mar 01 13:59:29
5 Reasons Why Sales Process Trumps #Sales Heroics http://bit.ly/dY2Tfr via @bobapollo @DeliverBliss
Choypw

Mar 01 13:16:08
"The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time." Mark Twain | Are you ready?
Choypw

Mar 01 02:17:15
Ten Compelling Reasons to Deliver an Amazing Customer Service Experience http://bit.ly/gW6FBE via @assistly #cem #custserv
Choypw

Mar 01 01:22:42
experience is always differentiated, because experience is in the eye of beholder. Firm just can't design differentiated experience!
Choypw

Mar 01 01:06:02
CXO @lomcovak on how Authenticity is king because branding bores everyone http://bit.ly/fWIYk4 via @joepine
Choypw