Tweets of 19-25 Oct 2010

Oct 25 18:30:11
The Three Keys to Employee Engagement (RT @AwesomelySimple) #Management | http://ht.ly/2YNi3
AMAnet

Oct 25 17:14:47
Top 10 tips for exceeding #customer expectations - http://bit.ly/9uRqjG | Call Centre Helper Magazine - #CustServ
WriteTheCompany

Oct 25 15:01:58
Improve “Customer Connectedness” In 2011 http://ow.ly/2YShz via @Customer1CRM #cem #cxm
Choypw

Oct 25 14:55:55
Living the brand: The beginner’s guide to internal branding http://bit.ly/9AUD0Z #cem #cxm
Choypw

Oct 25 14:12:00
MIT's Hugh Herr: “The only limits are physical law and the boundaries of human imagination.” http://bit.ly/cYIHJn
joepine

Oct 25 13:59:45
RT @mikehenrysr: Remember that a half-truth is a whole lie and a lie is the result of weakness and fear. Let's choose truth today!
ericjacques

Oct 25 10:14:19
Customer is nothing - http://bit.ly/d4Rlee #cem #cxm
Choypw

Oct 24 18:05:33
Employee first. Brand second. Customer last. #cem #cxm
Choypw

Oct 24 18:04:43
Employees create brand. Brand produces customers. #cem #cxm
Choypw

Oct 24 16:55:08
RT @charlesyeo: How to Back Up Your Social Media Accounts http://bit.ly/ayenKJ
meannie

Oct 24 16:13:25
The bible for understanding platform-based business models in multi-sided markets. Free download from MIT Press http://tinyurl.com/2wtffdf
GrahamHill

Oct 24 13:48:12
You're welcome Mike ~ THX for GR8 tweets! @Brainzooming @VirtualMR @Reaburn @dorait @MargotSA @Morgan_LP @Choypw @ProducerJodi @spellbrand
dan_coyle

Oct 23 14:05:43
Thnx for Fri Shoutouts! @VirtualMR @dan_coyle @Reaburn @dorait @MargotSA @Morgan_LP @Choypw @ProducerJodi @spellbrand
Brainzooming

Oct 23 11:59:08
RT @smaxbrown: RT @AnnTran_: “It’s risky.” said experience. “It’s pointless.” said reason. “Give it a try.” whispered the heart. #leadbiz
tedcoine

Oct 23 06:03:36
Good article on making meaning - How to create products that your customers will love | InnovationManagement http://bit.ly/aStIUB
JohnWLewis

Oct 23 00:19:51
RT @MeredithMBell: The price of giving positive feedback is $0, yet it's priceless: http://ow.ly/18qCQ #leadbiz /Awesome!
tedcoine

Oct 22 22:40:02
@Choypw Happy to recommend you, Daryl! May your weekend be terrific as well.
KnowledgeBishop

Oct 22 20:54:08
I agree! RT @Choypw: Prefer brand statement to elevator pitch. Pitch pushes. Brand pulls. @GrahamHill @careersherpa #cem #cxm
careersherpa

Oct 22 19:50:16
Customizing a Customer Brand Experience in a Very Simple Way http://bit.ly/anv7Er #museums #taxonomy
Brainzooming

Oct 22 19:32:53
In an age of accelerating change, how you learn is more important than what you learn.
MARTYneumeier

Oct 22 18:30:24
So true - Great Customer Experiences Balance Empathy With Problem Solving | http://anni.es/akGx0g #cem #cxp
cxpbootcamp

Oct 22 18:15:02
The Eight-Word Mission Statement http://s.hbr.org/bOG8im
HarvardBiz

Oct 22 15:58:19
Make it a real customer experience http://ow.ly/2XPip
Customer1CRM

Oct 22 15:43:32
@KnowledgeBishop Thank you for the mention! Have a great weekend!
Choypw

Oct 22 15:05:21
#Follow passionate #custserv champions @MarshaCollier @JeffreyJKingman @frankeliason @johninorlando @JustinFlitter @Choypw
KnowledgeBishop

Oct 22 14:57:25
@GrahamHill "The aim of marketing is to make selling superfluous." Peter Drucker #marketing
Choypw

Oct 22 14:20:44
RT @hyken: Customer experience: Three who got it right http://t.co/q2ffKLU via @globeandmail
ericjacques

Oct 22 14:18:23
@Choypw The purpose of marketing is to create a hot lead. Period. Everything else it does just leads up to that inevitable conclusion.
GrahamHill

Oct 22 13:52:12
@GrahamHill Then marketing is selling.
Choypw

Oct 22 13:07:00
@Choypw It's all selling in one way or another. Life's a pitch as the title of the book goes
GrahamHill

Oct 22 12:10:02
RT @choypw: Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships | Chat with @vanbael in Jun
ericjacques

Oct 22 11:42:14
@GrahamHill Salesmen sell pitch. Brands promote statement. Any difference between selling and promotion?
Choypw

Oct 22 11:11:31
@Choypw Brand statements are bland statements about the company. Are elevator pitches really any different?
GrahamHill

Oct 22 10:30:07
TY for RTs @tadams_InMind @KRCraft @eandtsmom @lrmeyer747 @Choypw @juliov27612 @annabananaSP / #ff
KnowledgeBishop

Oct 22 10:25:02
TY for RTs @bizshrink @lrmeyer747 @responsetek @Maravilla52 @ken_gonzalez @Choypw @borttronic @EnyaPr / #ff
KnowledgeBishop

Oct 22 10:05:02
Appreciate the RTs @JamesGoiJr @tedcoine @bartdecraene @Maravilla52 @RoyReid @lrmeyer747 @Choypw @juliov27612 / #ff
KnowledgeBishop

Oct 22 10:02:15
Thx for RTs and mentions! @InterviewIQ @KellyLux @kbaumann @HeatherEColeman @MotionAudio7 @Choypw
careersherpa

Oct 22 10:00:03
TY for RTs @jen_reyna @ken_gonzalez @dmnguys @lrmeyer747 @tedcoine @Choypw @LadyEleanorA @MarkFidelman / #ff
KnowledgeBishop

Oct 22 09:59:47
Prefer brand statement to elevator pitch. Pitch pushes. Brand pulls. @GrahamHill @careersherpa #cem #cxm
Choypw

Oct 22 09:58:08
@OnionInsights An understanding of Customer is at the heart of every good Business. via @Customers_Shoes | Customer Centricity! #cem #cxm
Choypw

Oct 22 09:52:25
Do you have an elevator pitch or personal brand statement? You need one and a good one!: http://bit.ly/aalqxs #networking
careersherpa

Oct 22 09:50:39
"Behavior shapes attitude" far stronger than "attitude shapes behavior." (E.g., act your way into sociable mood after crappy night's sleep.)
tom_peters

Oct 22 08:28:53
First employees, then customers, then brand! #cem #cxm
Choypw

Oct 22 07:31:12
Is value really in the eye of customer? Then why value co-creation? #vcc #cem #cxm
Choypw

Oct 22 07:01:47
@Choypw I am not aware of any example where providing more pain is better than providing less. Except perhaps http://tinyurl.com/5ech7a
GrahamHill

Oct 22 06:57:37
@GrahamHill Don't be please. I read that too... but you know... just different point-of-view... no right or wrong ever in academic world.
Choypw

Oct 22 06:56:09
@GrahamHill LOL. Then how about RM vs CRM vs VRM? They all come from the same origin.
Choypw

Oct 22 06:52:48
@Choypw Apologies. Just that I know @Sampson_Lee has been promoting the need for more pain http://tinyurl.com/36zgsms
GrahamHill

Oct 22 06:50:15
@GrahamHill First, it's not from @Sampson_Lee but plain old marketing techniques. Then, we shouldn't create pain points but cure.
Choypw

Oct 22 06:46:22
@Choypw Are VOC and and WOM really all that different?
GrahamHill

Oct 22 06:44:11
@Choypw You mean you don't agree with @Sampson_Lee in creating negative pain points to accentuate the positive pleasure points?
GrahamHill

Oct 22 06:32:08
That's positive experience! @echofon is listening! Fix to Favorite should come out soon! #FF #Twitter
Choypw

Oct 22 06:24:18
touchpoint is everywhere. Create only relevant ones for positive experience! #cem #cxm
Choypw

Oct 22 06:21:25
Positive word-of-mouth is achieved by listening to voice-of-customer. 2/2 #cem #cxm #custserv
Choypw

Oct 22 06:20:48
Voice-of-customer is communication between firms and customers. Word-of-mouth is communication among customers. 1/2 #cem #cxm #custserv
Choypw

Oct 22 06:04:32
If experience is done right, touchpoint is interaction. If experience is done wrong, touchpoint is interruption. #cem #cxm
Choypw

Oct 22 05:59:04
Positive experience turns touchpoint into catchpoint. #cem #cxm
Choypw

Oct 22 05:51:38
Consistent authenticity is key to proftiable sustainability. #cem #cxm
Choypw

Oct 22 02:26:32
Creating compelling customer experiences through touchpoints-http://bit.ly/dvl1qo #cem #cxm
Choypw

Oct 22 01:08:19
RT @RoyReid: Trust is the currency (of the modern customer) / Yes! Right on!
KnowledgeBishop

Oct 22 01:05:04
Change is essential to survival: To resist it is to embrace extinction. via @_robin_sharma
KnowledgeBishop

Oct 21 17:18:11
RT @Choypw: Ask the wrong question. Get the wrong solution. But it's better asking nothing. #BeTheOne #LeadChange
_enjx

Oct 21 17:15:38
EXACTLY. RT @Choypw: @echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. #ff #twitter
_enjx

Oct 21 17:15:08
LOVE | The Happiness Business Model @Zappos --> http://ow.ly/2WVBq (via @kevinstirtz)
responsetek

Oct 21 17:12:14
@echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. #ff #twitter
Choypw

Oct 21 16:12:16
Ask the wrong question. Get the wrong solution. But it's better asking nothing. #BeTheOne #LeadChange
Choypw

Oct 21 10:49:33
RT @jhdesai: Leadership is about finding questions no one is asking. Management is about finding answers that most everyone is expecting.
chuckfrey

Oct 21 10:43:31
Different segments have different expectations on touchpoint experience. So think different! #cem #cxm
Choypw

Oct 21 07:37:36
@wimrampen That's great stuff! Do send me the link.
Choypw

Oct 21 07:19:43
@Choypw A capability framework for value co-creation.. Very rudimentary draft. Will publish soon for all to shoot at ;)
wimrampen

Oct 21 07:15:03
@wimrampen What framework are you working on? I'm interested in what you've been doing.
Choypw

Oct 21 07:06:14
Focus! All or nothing.
Choypw

Oct 21 02:57:19
@echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. Please help.
Choypw

Oct 21 01:05:35
RT @Lisa_A_Ford: Great article from Fast Company on customer service and being nice http://tinyurl.com/24p9glc #leadbiz #custserv
tedcoine

Oct 21 00:05:03
Fascinating Customer Retention InfoGraphic: http://bit.ly/ddEmRm via @MarshaCollier #custserv #cem #cxp
KnowledgeBishop

Oct 20 22:30:10
Customer Experience Leadership Survival Guide – Part 5. The REAL world approach to integrating customer experience. http://bit.ly/9VN9zv
JeanneBliss

Oct 20 18:20:50
@choypw thanks for the RT! Happy Wednesday!
responsetek

Oct 20 17:40:10
Great graphic! RT @crmstrategies: Iconographic of "The Value of An Existing Customer" http://ow.ly/2WgCt #custserv #cem /via @Jon_Ferrara
responsetek

Oct 20 17:32:08
Thks 4 Rts! @rfwilkins @Choypw @AnaLuciaNovak @dcnovak @iProspects
TonyZambito

Oct 20 16:20:11
RT @customerphrases: Top 10 Customer Service Mistakes: Good customer service is a valuable asset... http://dlvr.it/7GGBW
cxpbootcamp

Oct 20 15:09:14
RT @CustomerMgmtIQ: RT @KnowledgeBishop: Having a relationship is about being able to anticipate well. - via @charleneli #leadbiz #custserv
tedcoine

Oct 20 12:10:03
Encouragement is oxygen to the soul. - @feistycoach #inspiration
KnowledgeBishop

Oct 20 10:48:42
RT @twittg8tips: Coming together is a beginning; keeping together is progress; working together is success. Henry Ford @dougleschan
mich8elwu

Oct 20 10:27:44
Can you identify these kinds of needs for your customer -undermet, overmet, unmet, undiscovered? #innovation starting point
PaulSloane

Oct 20 01:19:31
Channel preference is generational: The younger the customer, the more likely they are to prefer text-based #custserv.
KnowledgeBishop

Oct 19 19:27:28
Read this awesome @BrentLeary post "Customer Svc. Paradox: Companies v. Customers: Guess Who's Right? http://ht.ly/2W2NX
pgreenbe

Oct 19 17:27:37
RT @Choypw: Transparency. Accuracy. Honesty. Respect. Fundamental values at core of social media via @sapcrm | Also apply to relationships.
lrmeyer747

Oct 19 17:24:49
Transparency. Accuracy. Honesty. Respect. Fundamental values at the core of social media via @sapcrm | Also apply to relationships.
Choypw

Oct 19 17:22:02
The Value of existing customers http://bit.ly/cVwD4K - #btv #vt Is this how you approach your marketing spend? #cmo
mjayliebs

Oct 19 17:11:43
Marrying employee engagement with customer satisfaction http://bit.ly/bW5jDd
JeanneBliss

Oct 19 17:05:11
RT @jen_reyna: The customer experience is shaped and affected with *every* interaction. Don't forget - details matter! #CEM #custserv
bcarroll7

Oct 19 13:21:45
"Talent is universal. Opportunity is not." From a young guy I met at #TED years ago: http://chasingthemadlion.org/. Good for him.
SunniBrown

Oct 19 12:32:58
customer experience is designing, delivering, and delighting. #summitup
NicoleScrivner

Oct 19 11:01:27
@Choypw only to later loose face when the expected results don't come :-)
pratapdsingh

Oct 19 10:50:17
Motivation gets you going, but habit gets you there. Zig Ziglar
TomZiglar

Oct 19 10:38:07
An objection is an opportunity to improve for better results. cc @gitomer #sales
Choypw

Oct 19 10:32:07
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Just do it! Walk the talk! #cxm
Choypw

Oct 19 10:30:36
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Acknowledge. Apologize. Action to improve! #cxm
Choypw

Oct 19 10:29:06
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Right the wrongs with consistent positive experience. #cxm
Choypw

Oct 19 10:22:22
@Choypw thanks for the #toptip! Make sure you RT an entry tweet too for your entry to count :) Thanks
Customers_Shoes

Oct 19 10:15:50
RT @Customers_Shoes: "What is your #toptip for winning back a lost customer?" | Understand reasons of defection then turn downside up! #cxm
Choypw

Oct 19 10:15:01
Nice one RT @elodiechizat: Excellent summary RT @Customer1CRM 14 Effective Customer Experience Strategies for 2011 #cex http://ow.ly/2VnGB
ErikPosthuma

Oct 19 10:13:17
RT @pratapdsingh: Why do brand managers easily buy into poor ad with big brand than good ad with small logo? | Min risk! Save face! #cxm
Choypw

Oct 19 09:41:48
We love hearing your ideas 'What is your #toptip for winning back a lost customer?" RT this & send us ur tip incl. #toptip to enter our comp
Customers_Shoes

Oct 19 09:40:03
Do what you can, with what you have, where you are - Theodore Roosevelt #quote
deanboedeker

Oct 19 06:01:19
RT @KRCraft: Goal of brand strategy is to differentiate the customer more than the brand - http://bit.ly/bTIfpG >#cexSunday thought < yea.
bsdalton

Oct 19 03:14:33
RT @customerphrases: 8 Keys to Creating a Customer Service Culture. http://dlvr.it/7CRBc #custserv
Reaburn