Tweets of 5-11 Oct 2010

Oct 11 21:50:04
Is your company creating customer loyalty? 10 questions to find out. http://bit.ly/a8D8nw
JeanneBliss

Oct 11 16:21:03
RT @joepine: Steven Weber (as Forrest Gump) with great summary of the Experience Economy http://bit.ly/aqCN1X #cem #cxm
Choypw

Oct 11 15:35:03
Growth through Focus: A Blueprint for Driving Profitable Expansion. (Strategy+Business) #Leadership | http://ow.ly/2Rz3B
AMAnet

Oct 11 07:19:17
If your brand delivers negative customer experience, customers will still move on... to another brand. #cem #cxm
Choypw

Oct 10 15:24:25
RT @sarah_gore: Amen. RT @jen_reyna: RT @Houthum: Employee satisfaction = customer satisfaction #leadbiz http://bit.ly/aAzR4K #custserv
tedcoine

Oct 10 02:59:13
Designing Innovative Services Begins with Four Questions: Lance Bettencourt via @hbr http://bit.ly/bU8KkY #ctss #servicedesign
Reaburn

Oct 09 14:43:02
RT @Choypw: #custserv should be practiced every day not just week. Every day can be happy not just birthday./So true!
tedcoine

Oct 09 13:59:38
RT @Leadershipfreak: What are you doing to get to the next level? "Personal Accountability" http://ht.ly/2R2te #leadbiz
tedcoine

Oct 09 12:09:28
RT @joegerstandt: RT @malcolmxfound: Quote of the day "A candle loses nothing by lighting another candle" #leadbiz
tedcoine

Oct 09 03:39:18
Overdone email signature-http://bit.ly/aCsjw9 via @bhc3 @sjohnson717 > Bad little things #cem #cxm
Choypw

Oct 08 18:01:29
Customer Experience Leadership Survival Guide – Part 4. The REAL world approach to integrating customer experience. http://bit.ly/bjswSn
JeanneBliss

Oct 08 16:52:51
Totally agree, especially meaningful ones. RT @Choypw Touchpoints are opportunities to deliver positive experience. #cem #cxm
tlloyd25

Oct 08 15:51:21
More #FF @jen_reyna @JenKuhnPR @DeliverBliss @Leadershipfreak @Marcio_Saito @smaxbrown @expertinservice @Choypw @LindsayFultz @sarah_gore
responsetek

Oct 08 14:11:00
RT @Choypw People want brands to deliver experience beyond what they promise via @Emotivebrand #cem #cxm | Rational needs fulfilled first!
tlloyd25

Oct 08 11:45:43
RT @Choypw: touchpoints are opportunities to deliver positive experience. #cem #cxm < and there r more than most think
bsdalton

Oct 08 09:24:07
“Transaction is being replaced by relationship as the source of value in business.” - @brucenussbaum http://bit.ly/d74JKl via @johnt
GrahamHill

Oct 08 04:25:49
It's pathetic that companies are "forced" to serve true customer needs only when they realize the power ... http://post.ly/118KE @steverubel
Choypw

Oct 08 02:12:14
People want 2 connect w/brands that make them feel good on levels beyond what the brand's product/service experience delivers #brandstrategy
Emotivebrand

Oct 08 01:18:01
RT @RapidBI: Chinese proverb: For 1yr of prosperity-grow grain. for 10yrs-grow trees. for 100yrs of prosperity-grow people. #leadbiz
tedcoine

Oct 07 17:35:03
When brand is rationally strong, negative emotional experience won't impact biz performance. #cem #cxm
Choypw

Oct 07 17:34:21
It's not doing well by doing good, but doing good by doing well. http://bit.ly/buZHxG #sogetisummit
joepine

Oct 07 11:03:02
RT @thinktank_: Bechmarking doesn't differentiate - it commoditizes. ~Renee Mauborgne | Agreed! #cem #cxm
Choypw

Oct 07 07:52:20
Fastest Way to Lose Customers http://j.mp/a3QzWR via @ScepticGeek | experience-related as people are emotional-driven #cxm #cem
Choypw

Oct 07 03:00:48
@rbacal So what does a company want from anyone? cc @jeannebliss #cem #custserv
Choypw

Oct 07 02:31:41
Consistently inconsistent experience rules! > The Science of Keeping it Real-http://bit.ly/dwr0pG via @TickYes #cem #cxm
Choypw

Oct 06 18:23:09
@DaniDCute Appreciate your mention.
Choypw

Oct 06 17:39:51
RT @Choypw - The more you tweet, the more similar content you'll read. Waste of time tweeting nowadays. #ff #Twitter #Tweeples
DaniDCute

Oct 06 17:39:06
The more you tweet, the more similar content you'll read. Waste of time tweeting nowadays. #ff #Twitter #Tweeples
Choypw

Oct 06 16:48:22
The Customer Experience Journey to Wow-http://is.gd/fEhJW via @kfiveson @responsetek | Focus on 5W1H of touchpoint #CEM
Choypw

Oct 06 15:42:24
Your Number One Competitor is the Status Quo http://bit.ly/dqRCMG
CEB_MLC

Oct 06 14:00:52
RT @scottmckain: If you're unwilling to look your people in the eyes, don't be surprised if they don't share your vision http://ez.com/aver
vanbael

Oct 06 12:26:59
Make Little Things Count Beta: Tweets of 28 Sep-4 Oct 2010: RT @Choypw: RT @MichaelHinshaw: How important is custo... http://bit.ly/czDzSQ
MargotSA

Oct 06 06:53:04
Engage employees! http://ow.ly/2P2m1 via @responsetek @IncMagazine | +ve employee experience is achieved by empathetic listening. #cem #cxm
Choypw

Oct 05 22:03:05
Definitely! RT @themarketingguy: It’s not what people hear, it’s what they repeat. http://ow.ly/2P1AK
responsetek

Oct 05 18:05:11
Why Customer Service is the New Marketing http://ow.ly/1r0aWK
cxpbootcamp

Oct 05 18:01:07
Everybody is into experience. But what is experience without action? via @9INCHmarketing @pyotr | experience is action! #cem #cxm
Choypw

Oct 05 17:40:08
Customer Experience Leadership Survival Guide – Part 3. The REAL world approach to integrating customer experience. http://bit.ly/bjpWWR
JeanneBliss

Oct 05 15:44:30
Why Relationships at Work Are So Important--new article from Ken Blanchard Ignite newsletter http://ow.ly/2OMLu
LeaderChat

Oct 05 15:10:19
@Choypw thanks for the mention!!
responsetek

Oct 05 12:24:24
Retweets Occur in 1st Hour http://bit.ly/9UWSa0 via @MarketingProfs | Recency is everything, but why? #marketing
Choypw

Oct 05 12:21:00
Measuring subconscious experience http://ow.ly/2OyCZ via @ColinShaw_CX | Quantify quality possible/necessary? cc GrahamHill #cem #cxm
Choypw

Oct 05 11:57:02
The real cost of free by @doctorow http://bit.ly/anF2ma via @meika
VenessaMiemis

Oct 05 11:09:50
RT @ariegoldshlager: Track hidden metrics: http://bit.ly/bJYMMj Cc... @wimrampen
GrahamHill

Oct 05 02:55:02
make little things count... Make A Big Difference! - Favorite #Sales quote from @Choypw member of our Grp http://ht.ly/1GnoO #in
sales_eu_org

Oct 05 02:36:06
Hope you did something today that will make tomorrow even better! THX for the RT @embracegracie @Choypw Cheers, Jen
JenKuhnPR

Oct 05 01:32:40
The Leadership Lessons of Ants http://s.hbr.org/9Pi0B4 via @HarvardBiz
Choypw

Oct 05 01:18:40
People don't buy for logical reasons. They buy for emotional reasons. via @responsetek @faithmonkey1 | They buy for both reasons. #cem
Choypw