Tweets of 28 Sep-4 Oct 2010

Oct 04 18:21:56
Experiential Marketing: Delivering A Brand Experience - http://tinyurl.com/experiential101 by @mschumer
Brainzooming

Oct 04 18:00:05
Post-sale is important, too. Show customers ways to use your product beyond their original intent. http://ow.ly/2Obkp #cex
MichaelHinshaw

Oct 04 16:57:19
Do SOMETHING today that you will be proud of TOMORROW! via .@larryczerwonka
JenKuhnPR

Oct 04 16:35:02
5 #CEM Myths --> http://ow.ly/2O8Xf
responsetek

Oct 04 16:00:05
Nice read! RT @jberkowitz: 7 Principles of Loyalty Marketing- http://bit.ly/bamAoo #scrm #loyalty #marketing
responsetek

Oct 04 13:15:18
RT @KnowledgeBishop: Appreciate RTs @sunflowermommie @Mdembo @jamesbcc @LadyEleanorA @pauljansen @DondiScumaci @meparker7 @Choypw>>...:-))))
LadyEleanorA

Oct 04 12:52:49
The Four Elements of Buyer Experience Ecosystem Thinking http://goo.gl/fb/CZKOM #custserv
YourCustomers

Oct 04 12:20:57
Appreciate RTs @sunflowermommie @Mdembo @jamesbcc @LadyEleanorA @pauljansen @DondiScumaci @meparker7 @Choypw
KnowledgeBishop

Oct 04 09:00:29
Emo-Func in good and bad times-http://www.thevalueengineers.com/tag/emo-func/ #cem #cxm
Choypw

Oct 04 06:31:00
“Innovation is what customers and clients adopt,” move “from greater creation of choice to greater value from use” Michael Schrage
BNNS

Oct 03 21:44:08
RT @bartdecraene: @wimrampen @KRCraft @JustinFlitter @bsdalton @tomasacker Agree. Happy & a need solved aren't the same. Value =need solved.
LindaIreland

Oct 03 19:00:14
Common sense isn't always common practice. #dthink
DisneyInstitute

Oct 03 17:56:03
Old biz concepts still work just that the 5W1H has changed. Stop reinventing the wheel but go figure out the new 5W1H. #business
Choypw

Oct 03 12:05:02
Smile: It increases your face value. via @RichardBejah
KnowledgeBishop

Oct 03 06:05:40
Thx @CustomerKing @CarmenVriesema @insidedmedia @VictorHaze @Cogiva @ireneclng @steveshu @mikefixs @spokencomm @Choypw 4 RT's & mentions!
wimrampen

Oct 02 18:50:03
How to avoid being average. #Leadership | http://ow.ly/2N3SB
AMAnet

Oct 02 18:20:44
RT @Jon_Ferrara: Apple's segmentation strategy and why it works http://pulsene.ws/7kKT #Marketing
wimrampen

Oct 02 16:33:30
"Great companies have a vision, a higher purpose. Chase the vision, not the money, and the money will follow." @Zappos #inc5000
mikehofman

Oct 02 15:49:42
You too! RT @Choypw: @Emotivebrand Appreciate your RT. Have a great weekend!
Emotivebrand

Oct 02 15:40:40
@Emotivebrand Appreciate your RT. Have a great weekend!
Choypw

Oct 02 14:00:57
Superb :-) RT @Choypw: The only reason why customer experience is poorly done is because employee experience is seldom done right. #cem #cxm
Emotivebrand

Oct 02 13:24:23
The only reason why customer experience is poorly done is because employee experience is seldom done right. #cem #cxm
Choypw

Oct 02 11:30:01
Effective branding is not about building brand for the firm but for the customers so it stays in mind! #cem #cxm
Choypw

Oct 01 23:25:04
I love the quote, "Aim at nothing, you will hit it every time." That is so true!
kenblanchard

Oct 01 21:51:16
RT @Agotthelf: Profits or pipedreams: Business models make the difference via @ariegoldshlager #scrm http://fb.me/unZHEiMX
bsdalton

Oct 01 20:51:54
CREATIVE WORLD ☀ #FF @LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @CreativeDynamix @RevezNexus @Omaniblog @MDDdesign @choypw @thinktank_
cineandreea

Oct 01 20:28:57
@clearaction @Choypw @responsetek @CarmenVriesema @evolutionfiles Thank you for the RT. Have an AMAZING weekend!
Hyken

Oct 01 20:23:14
@LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @cineandreea @CreativeDynamix @Omaniblog @MDDdesign @choypw < love the creative minds
RevezNexus

Oct 01 20:18:02
#FF Creative Thinkers @LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @cineandreea @CreativeDynamix @RevezNexus @Omaniblog @MDDdesign @choypw
thinktank_

Oct 01 20:06:54
Is your customer segmentation effort failing? http://j.mp/cW4ElZ via @markpricemsg
DeliverBliss

Oct 01 20:05:03
Where is the value of your #brand? http://ow.ly/2N6VF
MichaelHinshaw

Oct 01 19:57:51
TY 4 RT n chats this wk @barrypeters @Liberant @chuckhall @Choypw @mpace101 @cxpbootcamp @9inchmarketing @writethecompany @skip7547 #ff
bsdalton

Oct 01 18:55:02
So true! RT @Choypw: Maslow is invalid if people are greedy. They move on even when basic needs aren't fulfilled. #cem #cxm
responsetek

Oct 01 18:50:03
Making over McDonald's -Taking a new look at the customer experience of a classic fast food restaurant. http://bit.ly/9Otycy @fastcompany
JeanneBliss

Oct 01 16:47:40
@Choypw you too!
responsetek

Oct 01 16:35:29
@responsetek Appreciate your mention! Have a great weekend!
Choypw

Oct 01 16:11:40
#FF Interesting tweeps! @KateNasser @Marcio_Saito @MKCallConsult @KnowledgeBishop @lorijovest @ADHumlen @Choypw @KristinaEvey @enthused
responsetek

Oct 01 15:34:07
@Choypw We are indeed! What are you working on these days?
CEB_MLC

Oct 01 15:24:07
http://bit.ly/afiiEp
ShaunSmith_CEM

Oct 01 14:51:18
As long as $ is the decision factor, brand has almost no impact on customers. #cem #cxm
Choypw

Oct 01 14:37:23
@CEB_MLC Are you following me then?
Choypw

Oct 01 14:14:40
Good Article on: "Customer Loyalty" - The New Standard for Success http://exm.nr/bSkRbt on examiner.com
Hyken

Oct 01 13:40:59
It's a powerful #brand only when customers are willing to pay more. 2/2 #cem #cxm
Choypw

Oct 01 13:40:36
I'm willing to spend US$65 for Apple mouse but not US$35 for Timberland shirt. 1/2 #cem #cxm
Choypw

Oct 01 13:17:08
@jsenft @cxpbootcamp @jackieyeaney @Choypw Thanks for your RTs.
CBWhittemore

Oct 01 05:35:22
When customer needs are self-initiated, brand is worthless. When needs are firm-driven, #brand is priceless. #cem #cxm
Choypw

Oct 01 04:53:41
Maslow is invalid if people are greedy. They move on even when basic needs aren't fulfilled. #cem #cxm
Choypw

Oct 01 04:45:35
When "fast-cheap-good" is all the customer wants, rational experience but not emotional is all that matters! #cem #cxm
Choypw

Oct 01 04:07:56
@Choypw Always my pleasure. You've got the pulse of the customer. I value your insights. Great wkend to you, Jen
JenKuhnPR

Oct 01 04:06:04
@JenKuhnPR Appreciate your RT! Have a great weekend.
Choypw

Oct 01 03:54:31
RT @KetelboeterPR: @Choypw: It's naive 2 expect person 2 change yrs of habit after just 1day of training! #leadchange @meredithbell
JenKuhnPR

Sep 30 22:00:19
Sustainability: The next customer battleground? http://ht.ly/2LNw6 #csr
MyCustomer

Sep 30 21:02:43
Training is mostly if not mainly used to improve employee experience. #cem #cxm #leadchange
Choypw

Sep 30 20:59:48
It's naive to expect a person to change years of habit after just 1-day of training! #leadchange @meredithbell
Choypw

Sep 30 20:56:35
Training is always only the first step. Action learning plan which usually lasts for months comes next. #leadchange @meredithbell
Choypw

Sep 30 20:54:18
Training is useless if it's not relevant to particpant's needs. #leadchange @meredithbell
Choypw

Sep 30 20:40:40
It's important to know the difference between training and development. #leadchange @meredithbell
Choypw

Sep 30 20:40:09
RT @Choypw: Training can only help employees become more aware of the implications of their behavior. #leadchange @meredithbell
mikehenrysr

Sep 30 20:39:38
Training can only help employees become more aware of the implications of their behavior. #leadchange @meredithbell
Choypw

Sep 30 20:29:46
RT @cxpbootcamp @CBWhittemore: 'Outside In' puts customers ahead of capabilities http://bit.ly/crIluf #cem | Inside out if employees first!
Choypw

Sep 30 19:51:08
RT @bitflaneur: "You cannot design an exp itself bc exp requires interpretation." http://j.mp/d3E723 AP responds to IA. http://j.mp/9jWvaT
GrahamHill

Sep 30 19:28:35
Highly recommended: #Cluetrain vs. Madison Avenue #custsrv #servicedesign #cem http://ping.fm/aKkh3
fredzimny

Sep 30 18:56:21
@responsetek Appreciate your RTs!
Choypw

Sep 30 18:46:54
Designing Innovative Services Begins with Four Questions http://s.hbr.org/9um4n7
HarvardBiz

Sep 30 18:32:41
Effective branding is about the ability to represent customer's personal branding. #cem #cxm
Choypw

Sep 30 18:21:22
RT @AdaptivePath: Our collected thoughts. Blog post by @thegreatsunra "Can experience be designed?" http://bit.ly/bYPSHY
GrahamHill

Sep 30 16:25:05
RT @Choypw: RT @MichaelHinshaw: How important is customer experience to customers? http://ow.ly/2JBYo | Always begins with employees first!
responsetek

Sep 30 13:33:04
@thehunterswife @Choypw @LKStelsel thanks for the RTs
PerkettPR

Sep 30 09:02:33
@Choypw I have sent you some info via DM on this
EffectiveExp

Sep 30 08:42:50
@EffectiveExp I have problems RT your tweets... because your tweets are protected?
Choypw

Sep 30 08:30:51
Reframing brand experience: The experiential meaning of Harley–Davidson http://tinyurl.com/3yfuct7
GrahamHill

Sep 30 08:18:16
RT @EffectiveExp: Introduction to Service design and Brand experience #servicedesign #cem http://slidesha.re/duSKvH
GrahamHill

Sep 30 05:09:09
Top 10 Customer Experience Incompetencies http://j.mp/9T4IHi via @btemkin
DeliverBliss

Sep 30 00:59:40
RT @JeanneBliss: Engaged employees drive performance, or success inspire engagement? http://bit.ly/c1Dz7I @Gallup | It's virtuous cycle!
Choypw

Sep 30 00:55:13
RT @MichaelHinshaw: How important is customer experience to customers? http://ow.ly/2JBYo | Always begins with employees first! #cem #cxm
Choypw

Sep 29 20:52:39
@Choypw @responsetek @glfceo @bsdalton thank you for retweets!
ej_butler

Sep 29 17:37:49
RT @KnowledgeBishop @umairh: Don't be a resource, be a source. Don't react, act. Don't execute, elevate. #inspiration | Don't sink, think!
Choypw

Sep 29 17:35:51
RT @Customer1CRM: Interesting Customer Service Facts http://ow.ly/2LG0T #custserv | How many are still relevant? #cem #cxm
Choypw

Sep 29 17:30:05
RT @Choypw: @bsdalton: @ej_butler High-quality #CustServ starts w/ u. Here's how 2 prioritize it http://j.mp/cmIfo9 /via @IncMagazine #CEM
responsetek

Sep 29 16:44:42
"RE: @perkettpr “The most important thing in communication is to hear what isn't being said."" Peter Drucker That says … http://disq.us/nmc3i"
Choypw

Sep 29 15:43:32
Join @HBRexchange for tomorrow's #HBRchat at 1pm EDT on the new era of #empowered employees. Details: http://s.hbr.org/bnEP8P
HarvardBiz

Sep 29 15:35:44
What is Competitive Advantage? Two CEO’s Share Their Secrets http://ht.ly/2KUrb v/ @Choypw cc @TTSrategy #strategy #leadership
thinktank_

Sep 29 13:50:17
RT @ej_butler High-quality customer service starts with you. Here's how to prioritize it http://j.mp/cmIfo9 /via @IncMagazine #custserv #cem
bsdalton

Sep 29 13:46:53
#CEM Truth #8 – Oftentimes, The Most Impactful Experiences For Customers Are Not What You Think They Are « http://anni.es/9CkwfQ
cxpbootcamp

Sep 29 13:41:17
Your customers think you're a real SOB...so you might as well live up to it. http://t.co/4xx0ctB #custserv
DeliverBliss

Sep 29 10:38:47
Customer-Driven #Innovation-http://bit.ly/auOiv0 via @ariegoldshlager | Any customer can inspire if firm is humble to listen and learn!
Choypw

Sep 29 08:41:37
@meannie Great Annie. Appreciate much your help. :)
Choypw

Sep 29 08:11:04
GREAT new online magazine, TABS (Trends/Anthropology/Brands/Strategy) from @Canvas8 http://bit.ly/bFu22O
joepine

Sep 29 05:54:27
A Better Choosing Experience http://t.co/VQwXs4F #cem #cxm
Choypw

Sep 29 04:44:32
Read The #customerexperience Daily http://t.co/aCiQSRy Today's top stories contributors: @onioninsights @Choypw @laurafaulkner
faz_kerk

Sep 29 02:05:02
When one can manage oneself, everything becomes easily manageable! #LeadChange via @Choypw
KnowledgeBishop

Sep 28 21:57:19
Read The #customerexperience Daily ▸ today's top stories are contributed by @onioninsights @Choypw and @laurafaulkner ▸ http://t.co/HNVgF30
customerfix

Sep 28 21:40:22
Great Customers Inspire Great Innovations http://s.hbr.org/b9opaU
HarvardBiz

Sep 28 18:18:42
@Choypw actually I haven't been... There was a great tool a while back that was free but I think its paid now. Let me research and @ u ltr
meannie

Sep 28 16:50:02
Customer Experience Leadership Survival Guide – Part 3. The REAL world approach to integrating customer experience. http://bit.ly/bjpWWR
JeanneBliss

Sep 28 16:04:34
The value of an hour of work (infographic): http://bit.ly/9lPxwt
AmirKassaei

Sep 28 16:01:17
11 Trends in Web Logo Design: The Good, the Bad and the Overused - http://mash.to/2L8CS
mashable

Sep 28 12:28:41
Know Your Enemy: The People Who Block Buy-In http://s.hbr.org/c2xLO8
HarvardBiz

Sep 28 10:56:07
@Choypw I use backupify. It sends a weekly PDF. Very good service.
KnowledgeBishop

Sep 28 09:22:44
@Choypw I've followed you so you can dm me. Please do the same so we can continue in private.
alfaguru

Sep 28 09:13:56
@alfaguru Understood. How much are you talking about?
Choypw

Sep 28 09:10:41
@Choypw I need to spend time working out why the OAuth code it uses no longer works. some funding for that would help!
alfaguru

Sep 28 09:07:48
@Choypw I don't back up my tweets. Just like I don't back up my face to face conversations. Sorry I can't help.
GrahamHill

Sep 28 08:49:10
Time management is always self management. When one can manage oneself, everything becomes easily manageable. #BeTheOne #LeadChange
Choypw

Sep 28 08:37:27
@alfaguru What do we need to do to maintain Tweetake? It's really the best so far!
Choypw

Sep 28 08:35:43
@alfaguru Oh that's really too bad. I've been searching for an alternative but there is none in the market that's as good as Tweetake.
Choypw

Sep 28 08:23:09
@Choypw it's not down, but it's not working - don't know why. Will look into it when I have a chance.
alfaguru

Sep 28 07:42:51
@cxpbootcamp Annie, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:42:23
@KnowledgeBishop Bishop, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:41:35
@GrahamHill Graham, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:40:26
@tweetbackup Can you do favorites backup in csv format?
Choypw

Sep 28 07:21:19
@alfaguru Is Tweetake down, or is the service not available anymore...?
Choypw

Sep 28 01:13:10
Does Customer Experience Really Matter? http://t.co/YOpxJ4L
JeanneBliss