Tweets of 26 Oct-1 Nov 2010

Nov 01 19:56:52
Every #customerexperience starts with a person- and a need or desire they would pay money to have solved.
LindaIreland

Nov 01 19:46:30
How would life be different for your customers if you weren't in it? (Great way to know what problem or need you solve) #CEX
LindaIreland

Nov 01 19:44:05
RT @malfletcher: Vision w/out action is a daydream. Action w/out #vision is a nightmare - Japanese proverb #leadchange #leadbiz #leader
tedcoine

Nov 01 18:58:46
Once a need is satisfied, it is no longer a motivator. Satisfaction does not increase motivation. Zig Ziglar
TomZiglar

Nov 01 18:22:34
Generosity, a key principle in satisfying customers. http://bit.ly/csopOi #cem #custserv
rebeccadubord

Nov 01 17:29:11
Always ask WIIFM when designing experience! #cem #cxm
Choypw

Nov 01 17:27:46
@responsetek Appreciate the RT! have a great day!
Choypw

Nov 01 17:25:03
Nicely said! RT @choypw: Effective #cem is about tailoring touchpoint experience to create an unforgettable touchline! #cxm
responsetek

Nov 01 17:18:27
Creating an Engaging Employee Experience via @ShaunSmith_CEM #cem #cxm
Choypw

Nov 01 16:10:13
Some ‘Timeless’ Wisdoms from Peter Drucker. (theLeadershipHub) #Management | http://ht.ly/32rKS
AMAnet

Nov 01 14:39:31
Customer is not always king because value should be co-created! h/t @GrahamHill @LindaIreland #cem #cxm
Choypw

Nov 01 12:09:43
Effective #cem is about tailoring touchpoint experience to create an unforgettable touchline! #cxm
Choypw

Nov 01 12:05:43
@ColinShaw_CX I believe I'm going to be the first person to get your book in Hong Kong. Just ordered from Amazon!
Choypw

Nov 01 09:59:29
#CEM. Preparing for my webinar on CEM in Financial services. http://lnkd.in/uH87u7
ShaunSmith_CEM

Nov 01 08:43:24
#Innovation is difficult, but the basic way of thinking is simple: How 2 make things better, simpler, different, of higher value?
greggfraley

Nov 01 08:39:13
3 Tips for Increasing Productivity http://s.hbr.org/bLHyeC via @HarvardBiz | It won't work unless the employee is engaged. #LeadChange
Choypw

Nov 01 06:49:37
RT @Choypw: customers - we chase them before the sale. They chase us after the sale :) #customerexperience via @LiorStrativity | True!
Lerou

Nov 01 05:59:12
RT @LiorStrativity: The six milestones of customer experience management http://bit.ly/cu0bAM (via @Choypw)
wimrampen

Nov 01 05:51:02
Is there any difference between profitable growth and profitable sustainability?
Choypw

Nov 01 04:38:18
These days network is guru; we are all learners from each other @mich8elwu @gautamghosh @jacobm @grahamhill @prem_k | If we're humble enough
Choypw

Nov 01 04:17:34
customers - we chase them before the sale. They chase us after the sale :) #cem #customerexperience #customers via @LiorStrativity | True!
Choypw

Oct 31 22:52:18
The six milestones of customer experience management http://bit.ly/cu0bAM #cem #customerexperience
LiorStrativity

Oct 31 18:49:39
RT @grahamhill @GautamGhosh @jacobm @prem_k The more I know, the more I know I don't know. And the more I want to know it| Totally w/ u
mich8elwu

Oct 31 06:11:13
When connecting with people, vulnerability and humor are EQUALLY important @KnowledgeBishop h/t @barefoot_exec | Versatility too!
Choypw

Oct 30 17:10:19
Thanks Daryl RT @Choypw: Heineken asks, “Are you Experienced” http://bit.ly/agcytm via @9INCHmarketing #cem #cxm #custserv
9INCHmarketing

Oct 30 15:33:46
Efficiency is doing things right. Effectiveness is doing the right things via @TomZiglar | Isn't that from Drucker?
Choypw

Oct 30 13:30:18
Every touchline starts with a need. Positive brand experience wins that first touchpoint! #cem #cxm
Choypw

Oct 30 12:37:07
Happiness is not a where a when, it is a here and now via @TomZiglar | 5W1H reigns!!!
Choypw

Oct 30 03:23:21
Heineken asks, “Are you Experienced” http://bit.ly/agcytm via @9INCHmarketing #cem #cxm
Choypw

Oct 29 23:55:11
Value is the New Black http://bit.ly/5XrUJu
9INCHmarketing

Oct 29 22:46:23
RT @gregbeavers: RT @mbcxp: From @SouthwestAir: "We're in the customer service business. We just happen to fly airplanes." #cxp #custserv
responsetek

Oct 29 21:35:02
Knowing where and when to [or to not] improve processes is critical. http://ow.ly/31BM3
MichaelHinshaw

Oct 29 20:10:07
RT @choypw: Understanding Customer Experience http://s.hbr.org/aU0ICZ via @HarvardBiz | How difficult is it to master #cem?
cxpbootcamp

Oct 29 19:44:22
@responsetek @ShaunBelding @retexperience @jimsmiller @Choypw @getitcoach @joris_heijltjes @ITXcorp Thanks all of the RT!
Hyken

Oct 29 19:37:37
RT @customerready: RT @saltpeppergroup: #custserv consistency is a such a critical element.
tedcoine

Oct 29 19:10:02
Thx for including me! RT @knowledgebishop: To connect w/ cust. advocates #follow @MKCallConsult @drnatalie @RoyReid @Choypw and @meparker7
ambercleveland

Oct 29 19:00:04
I #Follow #TechComm warriors @kemulholland @kirstyt @ermphd @ConnieWinch @paharvey @neeraj_b @Choypw @landesc
KnowledgeBishop

Oct 29 18:55:04
RT @deliverbliss: The Most Influential Thing a Company can Do to Increase Customer Advocacy http://j.mp/dj4FMy via @ConversationAge #cxp
cxpbootcamp

Oct 29 18:55:03
#Webinar: How to Have Focused Business Conversations that Engage, Motivate, & Get Results! | http://ht.ly/31nOf
AMAnet

Oct 29 18:07:33
Customer Experience Leadership Survival Guide – Part 5 http://bit.ly/9VN9zv via @JeanneBliss | #cem #cxm
Choypw

Oct 29 15:40:10
People don't buy what you do. They buy *why* you do it. -Simon Sinek #enlightbusiness
rgreenfield17

Oct 29 15:39:10
@PaulSloane Appreciate the mention. Have a great weekend!
Choypw

Oct 29 15:38:57
@KnowledgeBishop Appreciate the mention. Have a great weekend!
Choypw

Oct 29 15:38:44
@responsetek Appreciate the mention. Have a great weekend!
Choypw

Oct 29 15:35:32
#FF always engaging! @WriteTheCompany @Hyken @pushboundaries @jimsmiller @NewWorkTrends @Choypw @meannie @DawnaMaclean @DeliverBliss
responsetek

Oct 29 14:00:05
To connect with customer advocates, #follow @MKCallConsult @ambercleveland @drnatalie @RoyReid @Choypw and @meparker7
KnowledgeBishop

Oct 29 13:40:53
Try the ER Strategy. Just add ER into a word. Do it biggER, fastER, friendliER, earliER, & strongER than anyone else!
Hyken

Oct 29 12:57:03
FF @emewalton @Customers_Shoes: @experiencepoint @Genroe @RBCfocus @emewalton @Deanboedeker @Choypw @LauraGoodrich @fazz27 @ericjaques
PaulSloane

Oct 29 12:32:54
@Customers_Shoes: Tx for the #FF @Genroe @RBCfocus @emewalton @PaulSloane @Deanboedeker @Choypw @LauraGoodrich @fazz27 @ericjaques
emewalton

Oct 29 12:00:39
@Customers_Shoes thx for the #ff @Genroe @RBCfocus @emewalton @PaulSloane @Deanboedeker @Choypw @LauraGoodrich @ericjaques
fazz27

Oct 29 11:58:43
So today's #FF go to @Genroe @RBCfocus @emewalton @PaulSloane @Deanboedeker @Choypw @LauraGoodrich @fazz27 @ericjaques
Customers_Shoes

Oct 29 11:50:35
@Choypw DM us your address & we can get ur prize out to you :)
Customers_Shoes

Oct 29 11:48:09
It's been a long time coming but time to announce our winner for the last #toptip comp we held :) Congrats @Choypw! Will RT ur winning entry
Customers_Shoes

Oct 29 11:27:21
@choypw Slight tweak IMHO - Social is not new, trying to be Social through media not Face-to-face or phone is new
mjayliebs

Oct 29 10:12:41
"To live is the rarest thing in the world. Most people exist, that is all." Oscar Wilde #quotes #leadchange
Choypw

Oct 29 08:22:17
Strategy is not about competing for the present, but competing for the future via @thinktank | True! #business
Choypw

Oct 29 07:47:44
@armano Try tweetchat.com
Choypw

Oct 29 07:46:09
Social media is nothing new. It just makes everything happen at the speed of light, but real-time isn't always right time! #socmed #scrm
Choypw

Oct 29 03:47:26
@Assistly Thank you for the mention and follow! Have a great weekend!
Choypw

Oct 29 03:46:26
Customer Experience Optimization - #cem is Defined Entirely by Customers http://bit.ly/dumbEN via @Assistly #cxm
Choypw

Oct 29 03:37:46
Understanding Customer Experience http://s.hbr.org/aU0ICZ via @HarvardBiz | How difficult is it to master #cem?
Choypw

Oct 29 03:34:27
Tweets should be like a miniskirt, short enough to pertain interest, but long enough to cover the subject via @5tevenw | KISS!!! #twitter
Choypw

Oct 29 02:35:04
TY for RTs and mentions @ldguymn @sharonburton @itauthor @nerio123 @Choypw @bwoelk @senendp
KnowledgeBishop

Oct 28 22:30:08
Creating an Engaging Employee Experience - featuring @zappos http://bit.ly/dn2TNi #cem
jimsmiller

Oct 28 18:40:32
Disney Institute: Collaborative culture begins with two beliefs. 1. Everyone is creative 2. Your ideas separate you from your identity.
Portfolio_is_

Oct 28 17:30:30
Make little things count!
Choypw

Oct 28 17:20:11
Fall in love with your customers! http://ow.ly/30Ee7 (via @Choypw) #CEM
responsetek

Oct 28 16:30:48
Thanks @KnowledgeBishop what a great blog @choypw has - love the practicality of the information
Assistly

Oct 28 16:00:25
RT @choypw: RT @cxpbootcamp: Customer retention -- measuring customer loyalty so it can be understood http://anni.es/bKoX0I #cem #cxm
responsetek

Oct 28 15:28:57
RT @ChoyPW: RT @CXPBootCamp: Customer retention - measuring #customer loyalty so it can be understood - http://anni.es/bKoX0I
WriteTheCompany

Oct 28 14:39:29
@assistly I think @Choypw is the expert here. But I'd say, "There is great power in helping a customer feel both valued and secure."
KnowledgeBishop

Oct 28 14:13:08
RT @KnowledgeBishop: Customer touchpoints that meet EMOTIONAL needs are the most powerful of all! - h/t @choypw #custserv #cxp
tatitosi

Oct 28 14:09:02
@KnowledgeBishop Appreciate your RT!
Choypw

Oct 28 14:00:23
Customer touchpoints that meet EMOTIONAL needs are the most powerful of all! - h/t @choypw #custserv #cxp
KnowledgeBishop

Oct 28 10:51:00
RT @tom_peters: Should we use "emotionally enhanced experience" instead of "Wow"?? #custserv #WWZD?
tedcoine

Oct 28 10:10:08
Creating an Engaging Employee Experience http://bt.io/GEJW via @ShaunSmith_CEM #cem #cxm
Choypw

Oct 28 10:09:17
"A brand is a memory." Tom Ford #cem #cxm #brand
Choypw

Oct 28 04:34:07
@choypw Thanks for the mention!
responsetek

Oct 28 04:28:27
RT @KnowledgeBishop: Never sacrifice long-term relationships for short-term profits. via @jen_reyna #custserv | Easier said than done...
Choypw

Oct 28 04:27:27
RT @responsetek @socialmediainf0: Always give without remembering; receive without forgetting. Brian Tracy | Apply to #cem!
Choypw

Oct 28 04:25:28
RT @cxpbootcamp: Customer retention -- measuring customer loyalty so it can be understood http://anni.es/bKoX0I #cem #cxm
Choypw

Oct 28 03:09:57
Thx for the RTs! @anwarhad @tedcoine @iluvMarthasVY @cynergy_systems @clearaction @jimsmiller @dmottershead @Choypw @DeliverBliss
ClienteerHub

Oct 27 19:04:32
@Choypw Hi, true quote! Sorry for delay, we've been v.busy since & need to look over the entries again, will announce by end of t week
Customers_Shoes

Oct 27 17:57:41
Nordstrom's Employee Handbook: Use your best judgment. http://is.gd/gmJJW via @37signals @DanielPink @shelleyd | Read comments #custserv
Choypw

Oct 27 17:55:04
Satisfied customers are no necessarily advocates.. http://ow.ly/302ox (via @jimsmiller) #CEM
responsetek

Oct 27 14:44:52
@Choypw thanks for the follow and the kind note. I look forward to interesting #cem discussions
jimsmiller

Oct 27 13:52:03
"We spend $ that we don't have, on things we don't need, to make an impression that won't last, on people we don't care" by Tim Jackson @TED
mich8elwu

Oct 27 13:31:45
UFM=unfollow me. If u don't like my tweets, change the channel idiot via @guykawasaki @apearson | Don't follow in the first place!
Choypw

Oct 27 09:56:21
Check out the new Sustainable Business Forum: http://bit.ly/aKbK7U #leadbiz #leadchange #custserv via @tedcoine | Congratulations!
Choypw

Oct 27 09:29:20
We can help! Create a petition about your consumer complaint at http://www.groubal.com via @groubalbot | lol! Encouraging -ve #cem?
Choypw

Oct 27 09:23:09
RT @Choypw: Bad customer service is a sign of bad management via @RubenQuintero @ericjacques #custserv | Zero accountability also!
tedcoine

Oct 27 09:15:01
@Choypw We can help! Create a petition about your consumer complaint at http://www.groubal.com
groubalbot

Oct 27 09:12:46
Bad customer service is a sign of bad management via @RubenQuintero @ericjacques #custserv | Zero accountability also!
Choypw

Oct 27 09:11:39
Can anyone tell me why @Asiamiles set up #Twitter? It seems that the account is inactive! Can we have more Zappos_Service? #cem #custserv
Choypw

Oct 27 09:08:02
#custserv reps usually have serious hearing problems. They just can't listen... especially those from @AsiaMiles!
Choypw

Oct 27 09:03:23
Negative experience always is a result of unpaid debt! #cem #cxm
Choypw

Oct 27 08:56:57
A promise made is a debt unpaid. If the debt can't be settled regardless of reasons, it's better not to create debt in the first place. #cem
Choypw

Oct 27 08:54:21
A promise made is a debt unpaid. Don't forget that. cc @Customers_Shoes #cem #cxm
Choypw

Oct 27 08:51:44
@Customers_Shoes Have you announced the winner of #toptip, or have I missed it?
Choypw

Oct 27 07:37:00
Clarifying the Brand Pathway http://bit.ly/dcK02k via @wimrampen | How exactly do customers buy? #cem #cxm
Choypw

Oct 27 07:27:27
The paradox of success http://bit.ly/8X1Dgn via @wimrampen | Economics 101 still remains true! #cxm #cem
Choypw

Oct 27 04:44:56
92% employees said after project completion mgr said NOTHING via @JenKuhnPR @jasonsparrow #fail #leadership | No accountability at top!!!
Choypw

Oct 27 04:20:09
@jimsmiller I should have followed you earlier! I love your point-of-view on #cem! #FF
Choypw

Oct 27 04:19:58
Lesson: Don't start a conversation about learning styles with a psychometrics professor. "There are no measurable learning styles". Really?
dan_roam

Oct 27 04:02:03
Read The #CEM Daily ▸ today's top stories are contributed by @Choypw @KateNasser and @ventanaresearch ▸ http://t.co/J5KKdit
jimsmiller

Oct 27 03:05:58
It's almost been a week now! Is it your problem or Apple's? How come the fix still isn't available? @echofon #cem #cxm
Choypw

Oct 27 00:22:20
Companies don't miss the future because it's unpredictable, but because its unpalatable. Face the future now or face the music later.
profhamel

Oct 26 22:29:45
Human relationships = design: influence, power, and necessity are the implements of change. http://bit.ly/alPj6D
frogdesign

Oct 26 20:15:05
Great! RT @retexperience: Fall in Love with Your Customers for Best Customer Experience http://bit.ly/cYu9Fr by @clearaction #custserv
responsetek

Oct 26 19:45:01
Grover: Know why they call this season “Fall”? Because if you do not look out you might “fall” on a leaf somebody left lying around!
sesamestreet

Oct 26 18:09:21
@lrmeyer747 @jimsmiller @Choypw Thanks for the RT! Hope you all are having a lovely Tuesday!
responsetek

Oct 26 18:02:41
WIIFM! #cxm #cem
Choypw

Oct 26 18:02:19
RT @cxpbootcamp: The ROI of a Conversation : http://anni.es/cWFQY0 #marketing #cem #cxp | Focus on value instead!
Choypw

Oct 26 17:37:52
touchpoints fulfilling emotional needs are more powerful than touchpoints fulfilling only rational needs. #cxm #cem
Choypw

Oct 26 17:31:32
RT @responsetek: Using behavioral psychology to enhance the customer experience... http://ow.ly/2ZlZP (via National Post) #cem #cxm
Choypw

Oct 26 17:30:58
RT @retexperience: Fall in Love with Your Customers for Best Customer Experience http://bit.ly/cYu9Fr by @clearaction #custserv #cem
Choypw

Oct 26 17:30:18
Are you on a Mac? You should probably hold down Command+Option+Control and type 8.
superamit

Oct 26 16:50:08
An oldie but goodie via @HarvardBiz --> http://ow.ly/2ZlX4 - What it means to be a customer experience driven biz. #Leadbiz #CEM
responsetek

Oct 26 16:50:05
How to Turn HR Expenses into Profits! #HR #management | http://ht.ly/2ZtNJ
AMAnet

Oct 26 16:25:11
The customer experience journey to WOW --> http://ow.ly/2ZlVl (via @kfiveson) #CEM
responsetek

Oct 26 13:46:11
What exactly is talent? The right employee in the right job! #management
Choypw

Oct 26 12:00:07
How to succeed at failure: recognising failure and recovering from mistakes are essential skills for any entrepreneur. http://bit.ly/cdpQwd
richardbranson