Tweets of 12-18 Oct 2010

Oct 18 20:32:31
RT @BeyondMorale: The Secret to Employee Engagement: Avoid The Top 3 Mistakes http://bit.ly/dsETS9 New Post #leadership #HR #leadbiz
tedcoine

Oct 18 19:01:36
14 Effective Customer Experience Strategies for 2011 #cex http://ow.ly/2VnGB
Customer1CRM

Oct 18 16:56:17
Ask the right questions about value - "we tend to overvalue things we can measure, undervalue the things we cannot" @clarleneli #socapac10
bsdalton

Oct 18 16:07:46
"A lot of things have changed... but values and core values shouldn't change." Steve Jobs #cem #cxm #business #leadchange
Choypw

Oct 18 16:04:29
It's a whole new experience: Starbucks remakes its future with an eye on beer and wine http://usat.ly/c6u2g7
joepine

Oct 18 15:55:15
Steve Jobs speech to Apple employees re: Passion http://youtu.be/c2cDQw-Cmd4 #socapac10
bsdalton

Oct 18 15:25:22
PagePlane.com: 600 brand makeovers -- before and after http://bit.ly/dB9guh Full http://bit.ly/dhObBw
Design_Innovate

Oct 18 15:09:15
@Choypw did I type incorrectly? My apologies. Cheers
bsdalton

Oct 18 14:44:06
When it comes to business success, it is all about people, people people. http://bit.ly/asqFSr
richardbranson

Oct 18 14:20:57
@Choypw Getting stuck can be good. Makes us think outside of the box!
ericjacques

Oct 18 14:11:38
@ericjacques I'm developing a touchpoint experience model... and you know... I'm stuck! Ha!
Choypw

Oct 18 14:06:22
@Choypw Thanks Daryl! How have you been? I'm glad to "see" everyone again.
ericjacques

Oct 18 14:04:08
@bsdalton I guess you wanted to send to @choypw instead...
Choypw

Oct 18 14:03:14
@ericjacques Glad to have you back.
Choypw

Oct 18 12:17:10
The Seven Phases of B2B Buyer Experience Journey http://goo.gl/fb/8Ip5K via @YourCustomers #custserv #cem #cxm
Choypw

Oct 18 09:34:51
Read The #CEM Daily ▸ today's top stories are contributed by @Choypw and @fredzimny ▸ http://t.co/arL9ubK
kfiveson

Oct 18 04:00:36
Sincere thanks to @jonathanopp @greatgreckler @SteveCongdon @alexanderkoene @Choypw for sharing our content!
Emotivebrand

Oct 18 02:49:06
Ever tried? Ever failed? No matter: Try again. Fail again. Fail better. - Beckett via @Choypw #leadchange
KnowledgeBishop

Oct 17 22:22:37
RT @tedcoine: RT @stephaniethum: RT @Choypw: Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute
RossLeadership

Oct 17 22:21:29
RT @stephaniethum: RT @Choypw: Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute #custserv #service
tedcoine

Oct 17 19:06:36
"Ever tried. Ever failed. No matter. Try again. Fail again. Fail better." Samuel Beckett #life #leadchange
Choypw

Oct 17 18:41:37
@mpace101 @chowpw agree w u both. Many factors contribute to the experience #cexSunday
bsdalton

Oct 17 18:08:07
@Choypw Thanks for the RT!
Hyken

Oct 17 18:03:47
Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute #custserv #service
Choypw

Oct 17 17:20:03
In a word or two, reply to tell us what yout think distinguishes good service from great service. #service
DisneyInstitute

Oct 17 17:15:23
RT @bsdalton: Do products still matter? Or is it truly an experience economy? If not now, when? #cexSunday | Products deliver experiences.
Choypw

Oct 17 12:56:54
Customers remember unique experience, but they find unique positive experience unforgettable. #cem #cxm
Choypw

Oct 17 10:52:56
RT @MorrisTed: Create shareholder & customer value instead./It isn't "instead." create shareholder wealth "by" creating customer value.
tedcoine

Oct 17 10:20:52
RT @ShaunSmith_CEM: #CEM. Had a unique customer experience in Turkey. | Was that unique positive or negative?
Choypw

Oct 16 21:18:57
RT @ChoyPW: RT @GrahamHill: RT @AdrianSwinscoe - Are you there at the start of your customers journey? - http://bit.ly/96YB2Y
WriteTheCompany

Oct 16 20:54:23
TYVM! @ChoyPW @Aimee_Lucas for RTs ... & @Andy_McF @Sarah_Gore for inspiration ... & @ExpertInService for this week's blog letters mention!
WriteTheCompany

Oct 16 17:40:05
The Value Promise … Where Does it Go Wrong http://j.mp/b9hCoi #cem
DeliverBliss

Oct 16 17:40:04
Training can not only give us exposure to a bright idea, but it can help us focus on new and better ways of thinking. #dthink
DisneyInstitute

Oct 16 16:33:52
#CEM. Had a unique customer experience in Turkey. Got a haircut and the barber took out his lighter and blowtorched the hairs off my ears!
ShaunSmith_CEM

Oct 16 14:00:08
#leadbiz RT @gregkelemen: Management is efficiency climbing the ladder; leadership determines if ladder is leaning against the right wall.
tedcoine

Oct 15 22:25:02
Definitely! RT @thehrgoddess: Not all of us will do great things in life, but we can all do the small things in life greatly. ~James Yatras
responsetek

Oct 15 19:17:47
Six Steps to developing a fool-proof customer loyalty program via businessweek.com http://tinyurl.com/25lbadb
Hyken

Oct 15 14:18:14
Don't allow indifference in customer service - By @Sarah_Gore | Stance - Customer Experience: Exemplified - http://bit.ly/dwwMKj
WriteTheCompany

Oct 15 10:46:56
Are you using these 3 Powerful Words daily http://bit.ly/awsndO via @Brainzooming | Try also I Love You and I Forgive You. #life
Choypw

Oct 15 10:45:49
RT @Leadershipfreak: Compare yourself with your potential not your progress. #leadbiz
tedcoine

Oct 15 04:17:55
Employee Engagement: Do You Believe What We Believe? #HR #employees http://post.ly/14PyT via @Emotivebrand | Believe in your employees!
Choypw

Oct 15 02:47:50
RT @fredzimny: Check out SlideShare : The customer journey canvass #custsrv #servicedesign #cem http://slidesha.re/9rrnHe <well mapped
bsdalton

Oct 15 02:05:04
It takes a moment to TELL someone you love them: It takes a lifetime to PROVE it. - @LeadToday
KnowledgeBishop

Oct 14 21:35:05
Companies customers love work hard not to lose their personality—not in their products, not in their service, not in anything they do. #cem
JeanneBliss

Oct 14 20:20:09
@LindaIreland @Choypw Agree. Need an underlying business model http://tinyurl.com/ybysc47 and a way to develop it http://tinyurl.com/54s27l
GrahamHill

Oct 14 20:00:45
TY for RT, Daryl! RT @Choypw: Has Dell lost its focus? New post http://bit.ly/9z4HYK #CEX #cem #strategy
LindaIreland

Oct 14 19:59:19
@bsdalton Are you thinking experience & expectation are synonymous? I think later is part of former- exp is what happens & how I feel...
LindaIreland

Oct 14 19:40:15
Makes a good arguement RT @Choypw: RT @DeliverBliss: Customer loyalty is a two-way street http://j.mp/bUvZVX via @kevinstirtz
NewWorkTrends

Oct 14 19:11:07
If an opportunity is off the charts, there’s no point in saying it’s two times off the charts.
MARTYneumeier

Oct 14 18:47:39
@GrahamHill: @LindaIreland @Choypw Understanding under-served customer jobs - yes! PLUS answering "What SHOULDN'T we do?"
LindaIreland

Oct 14 18:44:32
Has Dell lost its focus? New post (& link) http://bit.ly/9z4HYK #CEX #cem #strategy
LindaIreland

Oct 14 17:45:03
Customer Experience Affects Attitudes And Behaviors http://ow.ly/2TwBY #cex
Customer1CRM

Oct 14 16:26:57
Quit counting time and start making time count. Zig Ziglar
TomZiglar

Oct 14 14:52:55
@LindaIreland @Choypw Key for Dell is understanding how they can use their capabilities to innovate around under-served customer jobs
GrahamHill

Oct 14 14:18:36
RT @marketingprofs The '8Ps' of Buying Triggers : MarketingProfs http://bit.ly/9PZ02q
CareerScribe

Oct 14 13:30:12
@GrahamHill @Choypw New post - and great timing w/our recent needs/outcomes convo: http://bit.ly/aanVuw Thoughts?
LindaIreland

Oct 14 13:23:04
Which best solves YOUR customer's need? RT @kencooperusa: 5 Disruptive Cust Exp Strategies«Customer Experience Matters http://bit.ly/cbDvC8
LindaIreland

Oct 14 11:21:23
@Jabaldaia @Expectusin2013 @MartijnLinssen @ArnoldBeekes @tdebaillon @prem_k @Choypw Thanks for the congratulations. Much appreciated.
GrahamHill

Oct 14 08:51:49
@GrahamHill Congratulations! When will you travel to HK again?
Choypw

Oct 14 05:43:32
@LindaIreland @Choypw Care! It's not just about money. Value co-creation also encompasses knowledge, relationships and so much more
GrahamHill

Oct 14 05:25:36
Ever notice? The tangible (eg product, price) parts of a #custexp best solve the customer's need; the emotional part best creates loyalty.
LindaIreland

Oct 14 05:14:30
@GrahamHill @Choypw Agree. Every exp starts w/ a person & a need they'd trade money to solve. Whether/not & how well solved=outcome.
LindaIreland

Oct 14 02:00:05
When you do what you love, you never really 'work.' - via @BrendenMWright
KnowledgeBishop

Oct 13 19:30:10
Measuring the purchasing power of the subconscious experience | Beyond Philosophy http://ow.ly/2SJkt
ColinShaw_CX

Oct 13 18:15:11
@Terry_Summer @clearaction @ingridvangent @Choypw @kman120 @CocoQuanYin Thanks for all of the RT!
Hyken

Oct 13 17:05:19
@Choypw RE Jobs: Emotional = how I feel, Relational = how I feel/am perceived by closest friends, Social = how I am perceived by others
GrahamHill

Oct 13 16:49:28
@Choypw @DawnaMaclean Thanks for the RT =) Happy Wednesday!
responsetek

Oct 13 16:47:43
Just two main jobs/outcomes/needs: rational & emotional. relational is emotional and social mix. 2/2 @GrahamHill cc @LindaIreland
Choypw

Oct 13 15:06:06
@GrahamHill Value=jobs done=outcomes achieved=needs solved. cc @LindaIreland
Choypw

Oct 13 14:35:43
The 8 Stupidest Management Fads of All Time. (BNET) #Management | http://ow.ly/2SmLV
AMAnet

Oct 13 13:26:10
Enable, Empower, Engage: Key to Social CRM Success http://goo.gl/fb/ukUlv #custserv
YourCustomers

Oct 13 12:11:10
RT @GrahamHill: We know what value for firm is. Value for customer is the missing half of balanced value equation | Value is need solved?
Choypw

Oct 13 10:39:11
RT @adrianswinscoe: Are you there at the start of your customers journey? http://bit.ly/96YB2Y If not you might be missing an opportunity
GrahamHill

Oct 13 07:51:52
VMV (vision/mission/values) is brand promise. Walk the talk to deliver positive brand experience. #cem #cxm #leadbiz
Choypw

Oct 13 07:39:55
Great leaders are miracle workers: making impossible possible. Jesus is perfect example. #leadchange
Choypw

Oct 13 05:48:36
Two chance at happiness- are you happy 'at the moment'?; are you happy with your life? What Really Matters http://bit.ly/a1cgMT
nedkumar

Oct 13 04:45:36
RT @responsetek: RT @ClienteerHub: Customer Experience Management is Doing the Right Thing http://bit.ly/cVcsGc by @clearaction #cem #cex
Choypw

Oct 12 16:32:00
When brand is lovemark, customers will not allow brand experience to go wrong. GAP is good example. #cem #cxm
Choypw