Tweets of 27 Jul-2 Aug 2010

Aug 02 22:06:37
How will your brand get noticed today? http://bit.ly/ckbDM4
ideationz

Aug 02 21:40:38
"Why Personal Branding Is So Misunderstood: Personal branding has a branding problem. If most people in business ... http://bit.ly/bQoDOS"
OGILVY

Aug 02 20:49:07
Great blog post by @LindaIreland - Defining #customerexperience and why it matters - http://bit.ly/dzcmjQ (via @WriteTheCompany @Choypw)
jedlangdon

Aug 02 20:10:16
Know Your Customer Before Somebody Else Does http://bit.ly/cOJhQ5 Thanks to @Real_Insights for a great article! #research #trends #marketing
thinktank_

Aug 02 20:08:02
Did you say you want my attention? I’m sorry. What did you say?: http://wp.me/puCnS-aH
ideationz

Aug 02 20:02:01
5 Key Questions for Making Quick Decisions http://bit.ly/azRGzK #strategy #innovation
Brainzooming

Aug 02 19:59:01
Ever notice? It's not what your customers will accept, but what they'll pay for that's most important.
LindaIreland

Aug 02 19:47:46
Many thx for the RT @Choypw & @Brainzooming What Do You REALLY Want? 9 Steps to Achieving Better Outcomes. http://wp.me/pxJUg-9S
intentionalcomm

Aug 02 19:34:11
Why Delighting Your Customers Is Overrated: http://ht.ly/2jHQw via @DougSohn #CEM | Priorities: Deliver first, delight second.
vanbael

Aug 02 19:06:24
Relating to customers is the goal. Not spurious relationships. Effects of Relational Outcomes on Customer Loyalty http://tinyurl.com/2vqfb5g
GrahamHill

Aug 02 19:05:09
A customer is not an interruption of our work but rather the PURPOSE of it. via @KateNasser #CustServ
KnowledgeBishop

Aug 02 19:01:51
Meet & engage your customers, don't wait for them to come to you. RT @ted_bray Critical to capture customer engagement/channel prefs #stek10
vanbael

Aug 02 19:01:04
How to get a free copy of @guykawasaki's first book, The Macintosh Way http://ad.vu/4jxk
GuyKawasaki

Aug 02 18:56:33
Metrics don't create great service. They measure great service that you first create! ~by @Kate Nasser #CEM #CEX
EffectiveExp

Aug 02 18:37:46
Happy to see surging demand for my free eBook: The Six Laws Of Customer Experience. http://tinyurl.com/cxplaws #cem #crme10
btemkin

Aug 02 18:29:32
Interactive marketing = traditional http://bit.ly/bFtqLd
armano

Aug 02 17:01:07
11 Free Services for Scheduling Social Media Updates - http://mash.to/2jRVd
mashable

Aug 02 16:53:55
Customers want fast - what is your speed factor? Responsive, reliable, competent and fast. #customerservice
Lisa_A_Ford

Aug 02 16:40:04
RT @Cloud9Analytics: RT @Choypw: RT @pgreenbe: #crme10 The challenge for customer svc is to "infuse what you do with humanity."
ChevyPham

Aug 02 16:35:40
Just finished my speech; thanks for coming! For more info, check out my blog: http://experiencematters.wordpress.com #crme10
btemkin

Aug 02 16:16:29
MediaPost: Targeting Behavior Works! http://bit.ly/9SZo0K #CRM
CustomerProfit

Aug 02 16:07:29
Don't Regret Working Too Hard http://s.hbr.org/b4oewt
HarvardBiz

Aug 02 16:07:14
RT @Choypw via @LindaIreland - Defining #customerexperience and why it matters - http://bit.ly/dzcmjQ - #cem
WriteTheCompany

Aug 02 16:02:58
RT @Choypw: RT @pgreenbe: #crme10 The challenge for customer svc is to "infuse what you do with humanity."
Cloud9Analytics

Aug 02 15:59:54
Everything Counts in #Customer #Service. @KristinaEvey shares how what you say can drive customers away - http://bit.ly/aNZDxt
WriteTheCompany

Aug 02 15:57:43
RT @Choypw: RT @pgreenbe: #crme10 @eyellin Changes in cust. svc. must start from the top | Fish stinks most at the head #SCRM
drnatalie

Aug 02 15:50:03
Do your customers say you fulfill exactly what was sold?
LindaIreland

Aug 02 15:49:23
Do you know The Three Legs Principle that = profits? @TedCoine gives you a leg up (or 3) on it - http://bit.ly/dBS54b
WriteTheCompany

Aug 02 15:47:52
The Fine Art of Emotional Detachment http://ht.ly/2jOUh And Why Indifference is as Important as Passion v/ @work_matters
thinktank_

Aug 02 15:05:03
Buyers buy because it makes them "feel better" (Read "Influence: Psych of Persuasion" and work by Dan Ariely for more) #CRMe10
CRMStrategies

Aug 02 15:02:23
#crme10 @denispombriant Walmart "save money, live better" - listened to moms. Low prices - saving $$ makes them feel smart. Value of moment
pgreenbe

Aug 02 14:49:02
"One person with a belief is equal to a force of 99 who have only interests."--John Stuart Mill
exectweets

Aug 02 14:11:05
#crme10 @eyellin Changes in cust. svc. must start from the top - all the anecdotal evidence points to that.
pgreenbe

Aug 02 14:08:08
Four Things Groups Want that Leaders Can't Give — and One They Can http://s.hbr.org/aSWtoT
HarvardBiz

Aug 02 13:54:50
#crme10 @eyellin How did worst cust. exp. make you feel - audience - frustrated, angry, helpless, homicidal. These feelings dehumanize us.
pgreenbe

Aug 02 13:52:49
#crme10 @eyellin Fedex CEO says that making sure right info is in the right hands at the right time.
pgreenbe

Aug 02 13:52:44
RT @CRMStrategies: RT @Jon_Ferrara: "The words you use are so important in the way your customers perceive you." @eyellin #sCRM #CRMe10
LindaIreland

Aug 02 13:49:23
Appreciate your RTs :-) @Jabaldaia @Choypw @LAdvertising @VRSS @Real_Insights @thecorknews @marilliaborges @SluggerOToole @busylizzielife
thinktank_

Aug 02 13:44:48
If happiness and satisfaction are not delivered hand in hand with a need solved well, it will fade quickly.
LindaIreland

Aug 02 13:30:06
Did u catch this #customerexp stat of the week: Which industry is most likely to ACT on its understanding of CE? http://bit.ly/as6URM
LindaIreland

Aug 02 13:28:29
Sparky convo on @DeliverBliss ' blog got me thinking re how we define #customerexperience; this post the result: http://bit.ly/dzcmjQ #cem
LindaIreland

Aug 02 13:25:29
The Art of Leading Well http://s.hbr.org/acsVVU
HarvardBiz

Aug 02 13:24:49
#crme10 Some people call these soft skills. Touchy feely. This is the hardest part. Humanizing - feelings of the end user. Pay attention.
pgreenbe

Aug 02 13:24:07
Late but sincere thanls for RT's: @DeliverBliss @jeanniecew @sarah_gore @Choypw Happy Monday!
LindaIreland

Aug 02 13:23:10
#crme10 The elements of great customer svc. are design, follow thru, and values (value system). Follow thru - mean what you say.
pgreenbe

Aug 02 13:22:12
#crme10 The challenge for customer svc is to "infuse what you do with humanity."
pgreenbe

Aug 02 13:19:24
New post: you say to-MAY-to and I say... defining #customerexperience and why it matters: http://bit.ly/dzcmjQ #cem
LindaIreland

Aug 02 13:07:21
Branding – Negative Feedback Wanted! http://goo.gl/fb/PySE7 #customerservice
YourCustomers

Aug 02 13:05:55
Great customer service after bad service story by Longhorn Steakhouse http://bit.ly/cREjT3
unmarketing

Aug 02 12:48:29
Wow! Thanks a ton for your RTs @Mariott_M @dannymaas @Success_Pro @Lifehackersha @YHEmily @costigal @Choypw x2 @SamBartowski @kerssing
thinktank_

Aug 02 12:32:50
The Man Behind Modern #Advertising http://ht.ly/2jHd8 Great story about the life & times of early ad man - Albert Lasker #design #branding
thinktank_

Aug 02 10:49:16
Those Who "Do" in an Organization Need to be a Part of Strategy Setting http://bit.ly/abaxBk #Video #strategy #KGCCCInno
Brainzooming

Aug 02 10:30:02
An insight into the Vodafone iPhone 4 Customer Experience | Beyond Philosophy http://ow.ly/2jCJ4
ColinShaw_CX

Aug 02 10:01:30
BIG change always driven by LITTLE group. (Margaret Mead and many others, including, doubtless, some Great Greek)
tom_peters

Aug 02 08:08:38
Management Tip: 3 Ways to Improve Performance Without a Re-Org http://s.hbr.org/9mylOh
HarvardBiz

Aug 02 03:47:27
40 Inspirational Speeches in 2 Minutes. Truly! http://youtu.be/d6wRkzCW5qI
stevedenning

Aug 01 17:43:37
Service channel selection & emergiencies RT @DeliverBliss RT @JohnFMoore: When Customer Experience Matters Most http://om.ly/ptKQ @bsdalton
Reaburn

Aug 01 17:36:18
@tom_peters I'm flattered to have your reply. You're also an original. I enjoy all your books much.
Choypw

Aug 01 17:28:55
Are you focusing on the critical core-the fundamentals? What are the fundamentals? #management #business
Choypw

Aug 01 17:27:15
"Three successive barriers to #change: see, move, and finish." Stewart Black and Hal Gregersen #management
Choypw

Aug 01 17:21:25
"Lasting success lies in changing individuals first; then the organization follows." Steward Black and Hal Gregersen #management
Choypw

Aug 01 17:18:08
"Never doubt that a small group of committed people can change the world; indeed, it is the only thing that ever has." Margaret Mead #life
Choypw

Aug 01 16:09:52
Negative experience is still acceptable as long as it's not fatal. #cem #marketing #cxm
Choypw

Aug 01 15:51:39
RT @stephenanderson: "experience design not about efficiency, but about shaping meaningful experiences" http://bit.ly/awh3DY (via @cmalcolm)
Choypw

Aug 01 15:50:07
@cmalcolm Thank you for the RTs. Appreciate much.
Choypw

Aug 01 15:48:43
@fundaraka Thank you for the RTs. Appreciate much.
Choypw

Aug 01 15:18:47
It's looks as if the counterfeiters have behavioral economists doing their pricing http://nyti.ms/cp7hV9 #pricing
pricingright

Aug 01 12:59:35
Looking for love? Great 2006 summary of the science behind sex and love http://bit.ly/cvl6WA
DonPeppers

Aug 01 12:04:41
Users vs. Customers - great analysis + cases and the impact/importance on business models http://bit.ly/cZc4c9 via @business_design #bmgen
EffectiveExp

Aug 01 05:37:57
RT @Choypw @ThinkTank_: 25 Ways To Improve Your Brainpower That Will Really Get You Thinking! http://bit.ly/8lys4t #creativity #edchat
dannymaas

Aug 01 04:42:58
What did @jmhullot learn from Steve Jobs? (He worked for Jobs for years). To focus. Finish a job completely before moving on.
Scobleizer

Aug 01 04:29:08
What are you investing in? Rare Investment Opportunity The greatest investment you could make is in people http://bit.ly/35K8CC
Billy_Cox

Aug 01 04:24:24
It's interesting. People unfollow then follow then unfollow again. That's the solid proof that people are irrational?
Choypw

Aug 01 04:02:05
Do you create value so customers pay more for the experience, or do you create value so customers stay loyal to the experience? #cem #crm
Choypw

Aug 01 03:25:42
Steve Denning: Video review of @vineetnayar 's new book "Employees First, Customers Second" http://youtu.be/eDJ8sQ14wck #radicalmanagement
stevedenning

Jul 31 19:34:09
"Vision without execution is a daydream. Execution without vision is a nightmare." -Japanese Proverb
zappos

Jul 31 19:27:36
@Choypw Peter Drucker is an original, and they threw the mold away.
tom_peters

Jul 31 19:26:52
@Choypw Hal's story is indeed fabulous!!
tom_peters

Jul 31 19:05:14
Why We All Need More Design Thinking. Interview with Tim Brown, IDEO CEO http://bit.ly/7akLaE #designthinking
thinktank_

Jul 31 19:03:30
25 Ways To Improve Your Brainpower That Will Really Get You Thinking! http://bit.ly/8lys4t #creativity #leadership
thinktank_

Jul 31 18:19:26
"#Service is an #attitude, an #art, and a #process." Hal Rosenbluth
Choypw

Jul 31 18:16:03
RT @tedcoine RT @jedlangdon: Gr8 Customer #Service Starts at the Top http://bit.ly/bMYqLP lessons fr Richard Branson via @TanveerNaseer
Reaburn

Jul 31 17:47:30
"An ounce of retention is worth a pound of recruitment." Hal Rosenbluth
Choypw

Jul 31 17:10:50
People are not the most important asset. The right people in the right positions are. #management #leadership
Choypw

Jul 31 17:05:26
Every company operates on a hierarchy of concerns. What's yours? #management
Choypw

Jul 31 17:03:10
"The Customer Comes Second" was published in 1992; and "Employees First" in 2010. 18 years. Different authors. Same concept. #management
Choypw

Jul 31 16:48:36
"Hal Rosenbluth's story is one of the great unsung business success sagas." vs "Mr Nayar could be the next Peter Drucker." @tom_peters
Choypw

Jul 31 16:26:49
Lance Bettencourt on 'Service Innovation' using customer jobs to be done http://tinyurl.com/24838po
GrahamHill

Jul 31 15:46:07
RT @LaKotipelto: "Dilbertian manager was first presented in HBR" Great way of framing it! http://bit.ly/bPIUW5 #radicalmanagement
stevedenning

Jul 31 15:06:04
[Reiterate] When Innovation Strategies Combine: http://bit.ly/btTbjR #innovation #openinnovation
ariegoldshlager

Jul 31 14:44:32
RT @ariegoldshlager: Goals Gone Wild: http://bit.ly/7QJmK
wimrampen

Jul 31 14:18:53
26 Ways to Break Your Creative Block http://bit.ly/aS66Yk #creativity #writing #art
Brainzooming

Jul 31 11:38:44
Thnx so much for Fri shout outs! @Choypw @Reaburn @jennykutz @theresumechick @zards @abonde @evolutionfiles @bikespoke @jeffrahn
Brainzooming

Jul 31 09:04:32
RT @rsarasua: RT @rashi191091: RT @umairh Wisdom doesn't mean having the right answers but questioning the wrong ones... Hello SocCRMers
GrahamHill

Jul 31 08:15:02
Peter Drucker on Innovation - http://su.pr/1UIIRm - Roy Luebke - #innovation #drucker #mgmt #strategy #mktg
innovate

Jul 31 07:21:29
Applying Service Dominant Logic in real life: A Practical-Theoretical Study of a Start-up http://tinyurl.com/27tqujp cc @stevevargo
GrahamHill

Jul 31 05:18:51
RT @stevedenning: "Bad profits" are profits made at the expense of customer satisfaction. Guess what? http://bit.ly/aM1CE0
Choypw

Jul 31 05:18:07
RT @Brainzooming: RT @intentionalcomm What Do You REALLY Want? 9 Steps to Achieving Better Outcomes « The Intention.. http://wp.me/pxJUg-9S
Choypw

Jul 31 05:17:23
RT @armano: Every interaction counts #readinglinchpin http://twitpic.com/2a80wj "That's make little things count."
Choypw

Jul 31 01:13:29
From #TalentCulture: Personal Leadership: Bankruptcy can never be an option http://tinyurl.com/38ahm3j
TalentCulture

Jul 31 01:03:09
RT @intentionalcomm What Do You REALLY Want? 9 Steps to Achieving Better Outcomes « The Intention.. http://wp.me/pxJUg-9S
Brainzooming

Jul 31 00:03:15
RT @armano: A Very cool @starbucks (client) story http://bit.ly/ci4zIA via @dachisgroup #fb
Choypw

Jul 31 00:02:06
RT @MichaelHinshaw: If you don't know where you're going, it doesn't matter which way you go.
Choypw

Jul 31 00:01:54
RT @stevedenning: The Origin of Dilbert-Style Management: Why has it gone on so long? http://bit.ly/bPIUW5 #radicalmanagement
Choypw

Jul 30 23:44:33
RT @Reaburn: EVERYTHING Counts in Customer Satisfaction (in Large Amounts) http://bit.ly/aXFZ4D via @KristinaEvey
Choypw

Jul 30 23:43:42
RT @OGILVY: Why Personal Branding Is So Misunderstood: ... http://bit.ly/9QkfUT
Choypw

Jul 30 19:02:29
@Choypw Thanks Daryl for your consistent RT support! I'm very thankful for it!
Brainzooming

Jul 30 18:45:03
@Choypw Thanks for the RTs. Have a great weekend!
MichaelHinshaw

Jul 30 17:07:21
RT @YourCustomers: The Absence of Noise http://goo.gl/fb/ZCLlD #customerservice
Choypw

Jul 30 17:00:21
RT @Brainzooming: Consider These 5 Personal Strategic Ideas this Weekend http://bit.ly/9chs6w #SelfImprovement #creativity #service
Choypw

Jul 30 17:00:09
RT @freakonomics: Know Your Scarcity: An interview with Fred Brooks. http://nyti.ms/c25hjc
Choypw

Jul 30 16:34:28
RT @ColinShaw_CX: Webinar: Keys to building a robust and personal customer feedback loop http://ow.ly/2iIjO
Choypw

Jul 30 16:01:19
RT @chrisabutler: RT @mashable HOW TO: Help Employees Talk About Your B.. http://bit.ly/bILF1w #brand-management-series #business #employee
Choypw

Jul 30 15:52:11
RT @Brainzooming: 5 Personal Strategic Ideas - Pick 1 to Implement Next Week http://bit.ly/9chs6w #collaboration #innovation #strategy
Choypw

Jul 30 14:18:39
@Choypw Oh well, I guess that's an opportunity for you to blaze a new trail!
thinktank_

Jul 30 14:02:30
@thinktank_ Could be better. HK is a place where people don't care about management ideas but practices... sigh.
Choypw

Jul 30 13:35:38
Hi @Choypw How are things in Hong Kong? Appreciate the 2 x RTs :-)
thinktank_

Jul 30 13:32:32
RT @DonPeppers: RT @CharlesHGreen: 6-step process for Building Trust in Business; http://ow.ly/2iLSX
Choypw

Jul 30 13:05:52
RT @thinktank_: Yes, you can raise prices during a downturn http://ht.ly/2iMxZ v/ Harvard Biz #strategy #marketing
Choypw

Jul 30 13:05:41
RT @thinktank_: What the HELL is a brand?! http://ht.ly/2iN0m Great branding discussion on @allegro234 <-- cool new #branding platform
Choypw

Jul 30 12:55:06
"Customers are not on-off switches, but volume dials." - Don Peppers & Martha Rogers, in The One to One Future #quote #marketing #business
CasperMoller

Jul 30 12:25:23
RT @YourCustomers: Accepting 100% Responsibility Creates Transformation http://goo.gl/fb/i0p13 #sales
Choypw

Jul 30 11:43:56
@Choypw thx for RT - The power of storytelling #servicedesign #designthinking #storytelling (via @TennyDesign) http://bit.ly/atueuU
EffectiveExp

Jul 30 11:32:46
@wimrampen Couldn't agree more... But you know why we never stop creating TLAs? Because we never have common definition on one single idea.
Choypw

Jul 30 11:02:58
@Choypw Don't mind the definition.. Focus on understanding what MOT is in view of ur Customer.. You could be surprised
wimrampen

Jul 30 10:56:34
If moment of truth is defined as critical touchpoint, why not simply use critical or key touchpoint? #cem #crm #marketing #touchpoint
Choypw

Jul 30 09:54:37
RT @EffectiveExp: The power of storytelling #servicedesign #designthinking #storytelling (via @TennyDesign) http://bit.ly/atueuU
Choypw

Jul 30 08:41:37
RT @wimrampen: RT @GrahamHill: Excellent video tutorial on Services Marketing http://tinyurl.com/25dmw2u See Value-in-Use titorial
Choypw

Jul 30 08:40:54
RT @GrahamHill: RT @timkastelle: The Best Magazine Articles Ever as compiled by Kevin Kelly - some great reads here! http://bit.ly/bR1azI
Choypw

Jul 30 08:40:07
RT @wimrampen: Discussion on service recovery paradox, justice theory & http://bit.ly/dmx30j
Choypw

Jul 30 08:39:40
RT @HarvardBiz: Management Tip: Create Great Strategy with Stories, Not Plans http://s.hbr.org/dazqbI
Choypw

Jul 30 02:02:53
RT @WriteTheCompany: The Give & Take of #Customer Relationships - Terrific insights from @JeannieCW - http://bit.ly/9NUdvz - #CustServ
Choypw

Jul 30 02:01:25
RT @MichaelHinshaw: advice on improving your brand's customer experience. View customer as annuity rather than commodity. http://ow.ly/2iuvJ
Choypw

Jul 30 02:00:22
RT @WriteTheCompany: managing the #customer experience is complex. @DeliverBliss tries to simplify it - http://bit.ly/brpFEw - #CustServ
Choypw

Jul 30 01:58:35
RT @wimrampen: I wrote this 1 year ago: Net Promoter Score Versus The Customer Experience http://bit.ly/d2tBeq I still agree with it.. you?
Choypw

Jul 30 01:58:16
RT @GrahamHill @ralph_ohr @tbi_warroom: Here's The Sad News About Best Practices by @TimBerry http://tinyurl.com/3a9zu39
Choypw

Jul 30 01:57:00
RT @YourCustomers: What Three Things Do Top Sales Performers Have in Common? http://goo.gl/fb/4Q1IX #sales
Choypw

Jul 30 01:56:38
RT @ErikPosthuma: RT @bdgiesen: @designtaxi: Ogilvy launches The Red Papers to share trends driving future of marketing http://su.pr/2qrC1n
Choypw

Jul 30 01:56:17
RT @wimrampen: The Four Phases of Design Thinking http://bit.ly/9uvbZA
Choypw

Jul 30 01:56:00
RT @MichaelHinshaw: RT @glennisaac Developing a Customer Experience Strategy in a Cloudy World http://bit.ly/b8pOir
Choypw

Jul 29 20:12:39
RT @Choypw: Wisdom is like wine. The older the better. Knowledge is like beer. The fresher the better. I prefer wine. #management LOL
GrahamHill

Jul 29 19:17:52
#Wisdom is like wine. The older the better. #Knowledge is like beer. The fresher the better. I prefer wine. #management #life #in
Choypw

Jul 29 19:03:17
RT @CEB_MLC: RT @HarvardBiz Why Your Customers Don't Want to Talk to You http://s.hbr.org/d4lDVl
Choypw

Jul 29 19:02:07
RT @Brainzooming: 4 Keys for Winning #Brands in Connected World @anthonymatt pres at #GKCCCInno http://bit.ly/9bKIwi @VMLTweets #socialmedia
Choypw

Jul 29 19:00:48
RT @GrahamHill: RT @jesus_hoyos: RT @CRMStrategies: Traditional Customer Service Excellence Trumps Social Anything. http://ow.ly/2i8hi
Choypw

Jul 29 17:29:22
RT @frogdesign: The BreakUp Letter: revealing the emotional connection between people and their products http://bit.ly/bVmASf
Choypw

Jul 29 16:33:44
RT @CustomerProfit: Behavioral Economics Helping Marketers Understand Consumers http://bit.ly/coEJW9 via adage
Choypw

Jul 29 16:02:20
“For those who believe, no proof is necessary. For those who don't believe, no proof is possible.” duke50118@yahoo.com
Choypw

Jul 29 15:59:09
RT @GrahamHill: Read this paper from @stevevargo and find out about value co-creation http://tinyurl.com/ovzlek
Choypw

Jul 29 15:58:12
RT @Brainzooming: Brand Transparency in Connected World @anthonymatt prez summary at #GKCCCInno http://bit.ly/9bKIwi @vmltweets #socialmedia
Choypw

Jul 29 15:56:53
RT @HarvardBiz: The Four Phases of Design Thinking http://s.hbr.org/d60deT
Choypw

Jul 29 14:58:33
@Choypw Read this paper from @stevevargo and find out about value co-creation http://tinyurl.com/ovzlek
GrahamHill

Jul 29 14:55:58
RT @J_Canfield: "It's never crowded along the extra mile." - Wayne Dyer
Choypw

Jul 29 14:49:14
RT @Brainzooming: Innovation Metrics - A Whole Brain Perspective http://bit.ly/9GimhP #innovation #gkcccinno
Choypw

Jul 29 14:48:18
RT @YourCustomers: Exploring the Value of Buying on Engagement vs. CPM http://goo.gl/fb/L5Wrj #customerservice
Choypw

Jul 29 14:44:17
RT @TheForumCorp: The likelihood of a sale decreases when a customer meets a sales rep for the first time. Why? http://www.forum.com/blog
Choypw

Jul 29 10:07:50
RT @HarvardBiz: Management Tip: Win the Sale by Winning Your Customer's Heart http://s.hbr.org/b7QfOz
Choypw

Jul 29 09:14:19
@GrahamHill Ha! Then what's new with the value co-creation and collaborative consumption?
Choypw

Jul 29 06:10:55
@Choypw Reductio ad absurdum! Who said that customers didn't collaborate in the past?
GrahamHill

Jul 29 05:48:25
@GrahamHill So in the past, consumption was never collaborative? How did consumers consume?
Choypw

Jul 29 05:10:42
@Choypw In a nutshell, Yes. Understanding value co-creation means that collaborative consumption can be designed to be more effective
GrahamHill

Jul 29 03:58:15
RT @LindaIreland: New #customerexp stat of the week: Which industry is most likely to ACT on its understanding of CE? http://bit.ly/as6URM
Choypw

Jul 29 03:56:54
RT @bcarroll7: Is your "lack of remarkable" preventing customer loyalty? http://bit.ly/aNnP11 from @mindsharevoice
Choypw

Jul 29 00:50:28
@GrahamHill So without value co-creation, there is no collaborative consumption?
Choypw

Jul 28 23:46:30
@LiorStrativity It's not really about what employees know and how they do it. It's more about how employees are being treated. #cxm #cem
Choypw

Jul 28 23:43:21
@LiorStrativity When employees are engaged in and aligned with one goal, they will deliver consistent positive experience. #cem #cxm
Choypw

Jul 28 23:41:36
@LiorStrativity Exceptional experience at key touchpoints. Caring at touchpoints. #cem #cxm #marketing
Choypw

Jul 28 23:39:47
@LiorStrativity So MOT is no different from "critical" touchpoint? #cem #cxm #touchpoint #marketing
Choypw

Jul 28 23:38:33
@LiorStrativity It's been always the case. That's why the know-do gap can never be closed.
Choypw

Jul 28 21:58:22
@Choypw as new as our ability to deliver not just talk about it. Most companies are still in one size fits all
LiorStrativity

Jul 28 21:55:05
Employees think that following procedures is exceeding expectations. Teach them the truth #CEM
LiorStrativity

Jul 28 21:53:43
Do your employees know when to create exceptional experiences? Do they know how? #CEM
LiorStrativity

Jul 28 21:52:36
Not every experience can be exceptional but every experience need to be caring and individual #CEM
LiorStrativity

Jul 28 21:50:44
@Choypw touch point is an interaction mot are critical moments of need
LiorStrativity

Jul 28 20:41:50
Start with an Idea http://s.hbr.org/a2gtYA
HarvardBiz

Jul 28 19:20:04
Your customers seem to have a different opinion of their experience than you do. Solution? Design, Deliver, Develop. http://ow.ly/2hWdr #cex
MichaelHinshaw

Jul 28 17:52:00
360i on Twitter & the Consumer-Marketer Dynamichttp://tinyurl.com/32hlpfv Describes the consumers vs marketer divide via @mwthomasSCRM
GrahamHill

Jul 28 17:33:35
Hyatt Challenges Hotel Traditions... http://bit.ly/am5CvE #crm #custserv
140care

Jul 28 17:05:39
A better way to automate service operations http://bit.ly/9BndkN
McKQuarterly

Jul 28 16:57:12
@Choypw More a case of value co-creation provides a strong foundation upon which to build a platform to enable collaborative consumption
GrahamHill

Jul 28 16:55:04
Is it right to design your Customer Experience for the few? | Beyond Philosophy http://ow.ly/2hCPE
ColinShaw_CX

Jul 28 16:50:46
Fire Your Marketing Manager and Hire A Community Manager http://s.hbr.org/aBddLe
HarvardBiz

Jul 28 16:24:01
Consumers demanding cheap products rather than efficient ones has been a barrier to development, adoption of efficient tech #GKCCCInno s7
Reaburn

Jul 28 16:22:42
Advanced Entrepreneurship: Your Every Move, Your Culture http://s.hbr.org/doZpLL
HarvardBiz

Jul 28 16:19:01
Info is a tool-http://bit.ly/aUWppj (via @Hyken)
Choypw

Jul 28 16:02:24
Information is a tool you can use to sell your customers on you and your product, and reinforce the sale again and again.
Hyken

Jul 28 16:00:56
Staff referral incentive is rational move. Engagement is emotional. It's irrational to engage staff rationally. #management #leadership
Choypw

Jul 28 15:18:17
Two Email Subject-Line Traps to Avoid : http://bit.ly/cq9lTK
MarketingProfs

Jul 28 13:04:30
Why Your Customers Don't Want to Talk to You http://s.hbr.org/d4lDVl
HarvardBiz

Jul 28 11:26:54
When do we have #emotion? Before or after #experience? #marketing #cem #cxm #crm
Choypw

Jul 28 10:58:48
#experience consistency is irrelevant in case of #customer #advocacy. They'll tolerate "some" defects and accept #imperfection. #marketing
Choypw

Jul 28 10:43:26
#Satisfaction comes from meeting rational & emotional expectations. #Loyalty from consistently meeting. #Advocacy from exceeding. #marketing
Choypw

Jul 28 10:30:03
Choose third party collaborators carefully when designing your customer experience – Apple Case Study | Beyond Philosophy http://ow.ly/2hCP0
ColinShaw_CX

Jul 28 09:42:22
The Interaction Economy-http://bit.ly/cw7zu0 #marketing #business
Choypw

Jul 28 09:37:04
Management Tip: 3 Ways to Bring Out the Best in Your People http://s.hbr.org/aR4DA1
HarvardBiz

Jul 28 08:39:46
@ericjacques Thank you for the RT. Appreciate much.
Choypw

Jul 28 08:21:45
Change This - Issue 36.02.ForgetFormulas: http://bit.ly/ckgXvh via @Choypw - How the Halo Effect corrupts our view of performance.
ericjacques

Jul 28 08:18:21
@LiorStrativity What's the difference between moment-of-truth and touchpoint? #cem #cxm #touchpoint
Choypw

Jul 28 08:16:25
It's interesting to see how people appreciate the obvious. Because they are unconscious incompetent, or they enjoy comfort zone. #change
Choypw

Jul 28 07:57:44
Isn't it obvious? Since experience is in the eye of beholder, it's of course "different experienes for different customers." #marketing #cem
Choypw

Jul 28 07:54:10
Argh... how new is "different experiences for different customers?"-http://bit.ly/dkre5A (via @LiorStrativity @jillgriffin)
Choypw

Jul 28 07:50:49
So VCC is no longer enough... now comes "collaborative consumption..."-http://bit.ly/dg5woi (via @GrahamHill)
Choypw

Jul 28 07:49:17
How new is P2P?-http://bit.ly/dg5woi (via @GrahamHill)
Choypw

Jul 28 07:41:45
Check out my feature post, "Keep Your Advocates Advocating!" http://bit.ly/Ayxzz (via @jillgriffin)
Choypw

Jul 28 07:35:11
Booz & Co on 'Brand Building, Beyond Marketing' http://tinyurl.com/34rv5ft
GrahamHill

Jul 28 07:34:07
Excellent post by Dick Lee on companies who get it http://h-ym.com/blog/ (via @LiorStrativity)
Choypw

Jul 28 06:38:24
A book to watch: Botsman & Roo's 'What's Mine is Yours' http://tinyurl.com/26whh9v about the next stage in customer business: Peer-to-Peer
GrahamHill

Jul 28 06:35:46
RT @mvellandi: Confronting the Challenges of Participatory Culture, MIT Press (PDF) http://bit.ly/cvm3Sc
GrahamHill

Jul 28 06:16:48
RT @TweetDiscovered: RT @peoplemotion:The Next Step In Open Innovation - Interesting Article from McKinsey http://lnkd.in/GQhueS
GrahamHill

Jul 28 05:30:05
For the record the "3 asses rule" is "A smart ass team building a kick ass product in a big ass market" - tagline on the back of my biz card
jeff

Jul 28 04:35:38
#CRM Should we strike a balance between giving customers what they want and giving them what they’ll come t.. http://bit.ly/aahUYr
mikeboysen

Jul 28 02:31:55
Thank you! RT @WriteTheCompany: When it comes to your #customers, what are you doing for an encore? http://bit.ly/a3KDYL
Reaburn

Jul 28 00:38:28
RT @Choypw RT @BrockPatterson Customers ACCEPT situations that go wrong, EXCEPT when U dont acknowledge situation is wrong 2 them. #custserv
KateNasser

Jul 27 20:35:50
Lead nurturing needs more nurturing http://goo.gl/fb/9Hc9z #sales
YourCustomers

Jul 27 20:28:08
Great post RT @deliverbliss: Customer Experience Simplified http://bit.ly/bRPx8g #cem
vanbael

Jul 27 20:11:19
@Choypw thx for support and RT!
EffectiveExp

Jul 27 20:10:08
How to innovate in value co-creation - part 1 http://bit.ly/9gWfeq
wimrampen

Jul 27 19:39:48
Be Honest - what is at your center - you or your customer? Any relationship starts with honesty. Be one for yourself #cem #crm
LiorStrativity

Jul 27 18:48:29
@wimrampen Some people just don't know when to give up on a dead idea.
GrahamHill

Jul 27 18:10:48
RT @MaximizerCRM: Study entire customer experience across diff channels and provide incentives to drive loyalty http://tinyurl.com/27uraeo
GrahamHill

Jul 27 17:32:26
Reading: "Brand Building, Beyond Marketing" http://ow.ly/2hkGf
MichaelHinshaw

Jul 27 17:14:44
Take time to notice the great things in life... The things we can't explain are often the most beautiful and special!
kenblanchard

Jul 27 17:10:52
Good points in here - Why Conversion Is Not The Most Important Metric http://bit.ly/cviUXg #mediapost
CustomerProfit

Jul 27 16:48:12
Profitable sustainability is achieved by delivering consistent positive experience across Employee-Customer-Brand touchpoints. #marketing
Choypw

Jul 27 15:54:11
"For changes to be of any true value, they've got to be lasting and consistent." Tony Robbins
Choypw

Jul 27 15:29:43
The New Frontier of Experience #Innovation via @mitsmr #servicedesign #cem http://icio.us/kyfg0l
EffectiveExp

Jul 27 15:20:06
What’s more important: Employee Satisfaction or Customer Retention? | Beyond Philosophy http://ow.ly/2h4sp
ColinShaw_CX

Jul 27 15:13:05
Is there a difference between customer service and customer care? Read the article to find out! http://bwbx.io/6zNF
Hyken

Jul 27 14:22:48
8 words of great wisdom! RT @tim_hurson: "One day" is usually code for none day.
Brainzooming

Jul 27 14:20:03
How to Give Time Back to Your Team http://s.hbr.org/aig0Ib
HarvardBiz

Jul 27 13:58:49
Customers emotionally respond along spectrum of 5 As, from Angry to Adoring. See my post: http://wp.me/p5dex-2iu
btemkin

Jul 27 13:24:00
Why the Powerful Can Be So Rude http://s.hbr.org/agb6nn
HarvardBiz

Jul 27 12:51:59
"metrics are like a crying baby...you know something is wrong but aren't sure what". (via @bokardo)
userplus

Jul 27 12:24:16
In Sales Training, New Doesn’t Necessarily Mean Better–In Fact, It Probably Isn’t http://goo.gl/fb/roWd4 #sales
YourCustomers

Jul 27 11:11:53
new blog post on 'How to innovate in value co-creation - part 1' http://bit.ly/4YCVCd #in
ireneclng

Jul 27 10:20:02
Is it right to design your Customer Experience for the few? | Beyond Philosophy http://ow.ly/2h4rE
ColinShaw_CX

Jul 27 10:00:33
How the future of Marketing looks like http://fb.me/zVFZFIFV
thinktank_

Jul 27 09:30:08
Be consistent with your company branding! If you can’t do this, your attempts at establishing a brand will #fail
businessfitclub

Jul 27 08:09:50
Management Tip: Take One Minute to Control Your Temper http://s.hbr.org/cNPdrP
HarvardBiz

Jul 27 07:24:27
RT @_innovation: PA Consulting Group's report on Open Innovation - http://bit.ly/9KUBIV
GrahamHill

Jul 27 07:22:48
RT @ariegoldshlager: Luck Inc. The 7 secrets of really, really lucky companies: http://bit.ly/IlNNK Cc... @grahamhill
GrahamHill

Jul 27 06:54:58
RT @ariegoldshlager: Be lucky - it's an easy skill to learn: http://bit.ly/a7FsX5 Cc... @grahamhill
GrahamHill

Jul 27 06:44:48
Michael Mauboussin on how much do skill and luck drive success in your business? http://tinyurl.com/37tzvdd
GrahamHill

Jul 27 06:17:11
Is this book: 'Collaborative Consumption' http://tinyurl.com/292ygsz any good. Or is it just another breathless business book? Thoughts.
GrahamHill

Jul 27 05:19:06
New Leadership Theory Says Servant Leadership Is Best For Team Management. That's Network Marketing http://ur.ly/ir1F
managetechnique

Jul 27 04:09:18
"As you grow older, you'll find that the only things you regret are the things you didn't do." -Zachary Scott
zappos

Jul 27 03:54:54
Thanks for all the RT's @choypw @klmcramer @marco25215 @vivve @alexanderkoen @newcollegetry @trevorwlee
Emotivebrand

Jul 27 03:09:43
What are the 3 critical success factors in managing customer experience?-http://bit.ly/ajsdj5
Choypw

Jul 27 03:03:54
RT @BrockPatterson: Customers ACCEPT situations that go wrong, EXCEPT when you dont acknowledge the situation is wrong to them. #custserv
Choypw

Jul 27 03:00:56
RT @upyourservice: New blog post - Customer Focused #Surveys: Six ideas to gain success and increase #custserv value http://bit.ly/9JYpli
Choypw

Jul 27 01:58:32
@ErikPosthuma Glad you like it. Thank you for inspiring me to think though. :)
Choypw

Jul 27 01:52:17
@trmcdougall True. But without #custserv during #sales process, it's difficult to close deal. #custserv is the emotional thing. #custserv
Choypw

Jul 27 01:41:35
@Choypw Iove the rhymes in the sentence. Thanks for the RT and response, will use it!
ErikPosthuma

Jul 27 01:41:20
@Choypw I like that. But its still missing something. Sales is often 1 - 1 interacting too - but that doesn't make it #custserv
trmcdougall

Jul 27 01:37:52
@trmcdougall Interesting! #marketing is 1-way. #custserv is 2-way. Is #marketing 1-to-many and #custserv 1-to-1 when interacting? #custserv
Choypw

Jul 27 01:30:08
@Choypw Maybe, but i see marketing as one way - to the customer. #custserv is a two way relationship...#idonthavetheanswer
trmcdougall

Jul 27 01:25:14
@trmcdougall I thought that's the definition of marketing... how about serving the customer? #custserv #custserv
Choypw

Jul 27 01:23:19
RT @Choypw: So what exactly is customer service? #custserv <- Fulfilling the needs of the customer (outside of the product u provide)...?
trmcdougall

Jul 27 01:17:35
So what exactly is customer service? #custserv
Choypw