Tweets of 20-26 Jul 2010

Jul 26 23:26:41
Do you have a "What if" moment that seems to define your life? "What if" didn't happen, so get over it and move on. #JustThinkin
Brainzooming

Jul 26 21:28:28
RT @1to1MediaEditor: @DonPeppers & Martha Rogers talk about how companies should develop, not destroy, customer value http://shar.es/mMSDL
wimrampen

Jul 26 21:08:49
The Future is Local: Empowering communities to improve their neighbourhoods http://bit.ly/aH2hYl
tdebaillon

Jul 26 20:26:12
RT @rbacal: RT @Choypw: All marketers are good trainers.They train us to accept inferior services. #marketing #custserv OUCH!
ShaunBelding

Jul 26 19:36:37
RT @gpach01: HBR: Stop Trying to Delight Your Customers - customer interaction preference is changing - http://bit.ly/dtS64f
GrahamHill

Jul 26 18:57:45
Thanks for the RT's! @Brarinzooming @Choypw @Lrasquilha
Bizprov

Jul 26 18:47:28
RT @Choypw: All marketers are good trainers.They train us to accept inferior services. #marketing #custserv OUCH. Guess yagottablame some1
rbacal

Jul 26 17:23:43
#employeeengagement starts from #management, not employees. They won't engage until you give them a reason to. #management #leadership #cem
Choypw

Jul 26 17:19:46
Is #employeeengagement simply about "say, stay, strive?" #management #leadership #cem #cxm #custserv
Choypw

Jul 26 16:06:17
What's the relationship among satisfaction, loyalty and advocacy? #marketing #cem #crm #custserv
Choypw

Jul 26 16:00:23
The surprising things that motivate us [video] | Beyond Philosophy http://ow.ly/2gsKJ
ColinShaw_CX

Jul 26 15:50:05
“An essential aspect of creativity is not being afraid to fail.” -Dr Edwin Land
colourlovers

Jul 26 15:42:06
RT @judyshapiro: Social CRM is an oxymoron.U can't "manage" customer relationships in social world | We shouldn't get hung up on semantics
chrisabutler

Jul 26 15:29:04
Do you treat #customer emergencies like emergencies? Advice from @Reaburn for emergency situations- http://bit.ly/9BlAcR
WriteTheCompany

Jul 26 15:20:09
Doing the right thing can save your #business. What is the right thing? Listen to @TedCoine - http://bit.ly/9bAzyW
WriteTheCompany

Jul 26 15:09:49
Why is #customer experience vital for long term sustainability? @JedLangdon analyzes key factors - http://bit.ly/9AXOc8
WriteTheCompany

Jul 26 15:03:09
Great to see Hilton's CEO talk about Employee Engagement. See my post: http://experiencematters.wordpress.com
btemkin

Jul 26 15:00:19
Thanks for RTs @JedLangdon @SvcEssentials @Choypw ... and @ExpertInService @DeliverBliss @RickRoss10 for the inspiration!
WriteTheCompany

Jul 26 14:55:22
Resentment Flu: Inoculate Your Employees with Internal #Customer #Service - via @MarilynSuttle - http://bit.ly/9Ymdgd
WriteTheCompany

Jul 26 14:18:24
The Power of Positive Failure http://s.hbr.org/a7V46C
HarvardBiz

Jul 26 14:01:15
Are you organized? Organization can help avoid procrastination! Don't fall behind! http://bwbx.io/9u6Q
Hyken

Jul 26 13:48:20
Leadership Tips from Tony Hayward (or Not) http://s.hbr.org/bT5TAL
HarvardBiz

Jul 26 13:48:18
Career Decisions and Generation X http://s.hbr.org/bOjmtB
HarvardBiz

Jul 26 13:18:33
Why Delighting Your Customers Is Overrated http://s.hbr.org/b4BTUf
HarvardBiz

Jul 26 13:03:45
One thing keeping you from owning an emotive brand is that you haven't asked, "How do we want people to feel?" Go ahead. Ask! #brand
Emotivebrand

Jul 26 12:07:52
Measuring brand value. http://j.mp/cEWZIP
armano

Jul 26 11:12:19
Useless Social Media Plans: Wasted time and productivity is a pathway to failure, both short and long term. Why? B... http://bit.ly/a4zRvQ
wanszezit

Jul 26 10:35:02
What’s more important: Employee Satisfaction or Customer Retention? | Beyond Philosophy http://ow.ly/2gsIz
ColinShaw_CX

Jul 26 09:06:21
'Call avoidance' is not a strategy; it's a result of #customer #care #excellence
Houthum

Jul 26 08:38:54
Management Tip: 3 Ways to Manage Clashing Leadership Styles http://s.hbr.org/b9txWT
HarvardBiz

Jul 26 08:26:19
All marketers are good trainers. They train us to accept inferior services. #marketing #custserv
Choypw

Jul 26 07:42:13
RT @lindegaard: How to successfully implement collaborative idea management by Karin Wall http://bit.ly/drO1ll
GrahamHill

Jul 26 07:29:38
@ErikPosthuma Have a look at this ? http://effectiveexperiences.wordpress.com/2010/06/10/the-future-of-retail-customer-experience/
EffectiveExp

Jul 26 05:53:11
@Redjotter Thank you for the RT. Appreciate much.
Choypw

Jul 26 05:51:48
morning inspiration for @whatkatdidnext RT @Choypw "Retail has to go beyond detail in order to enjoy long tail. #quote #retail"
Redjotter

Jul 26 05:50:11
Retail has to go beyond detail in order to enjoy long tail. #quote #retail
Choypw

Jul 26 05:49:32
@ErikPosthuma How about this? Retail has to go beyond detail in order to enjoy long tail. #quote #retail
Choypw

Jul 26 05:37:14
Hi guys, anyone have a good quote or news headline about challenges in the retail industry? #retail #quote
ErikPosthuma

Jul 25 23:56:32
CRM Evolution 2010 #CRMe10 @CRMe10 Click For Details >> http://schmap.it/8vvkkp #crm #scrm
kitson

Jul 25 21:44:37
Very interesting: The Rise of Collaborative Consumption http://bit.ly/amKzE2 via @RevezNexus
GrahamHill

Jul 25 19:17:16
Listening Versus Understanding: There is a Difference http://bit.ly/9FUfbI
wimrampen

Jul 25 19:13:06
Top 20 Sites to Improve Your Twitter Experience - http://ow.ly/2gitn
mashable

Jul 25 18:55:11
The Difference between Creating Efficiency and Creating Value http://bit.ly/bxvk63
wimrampen

Jul 25 17:48:30
Where were you when the world changed? http://yfrog.com/mxnaqfj
armano

Jul 25 17:11:42
@Choypw We'll get you in no problem. Looking forward to you contributing from #HongKong. #custserv
JeffreyJKingman

Jul 25 17:09:59
@JeffreyJKingman Gotcha. Hope I can join the chat successfully.
Choypw

Jul 25 17:09:21
@wenyunchao So how do I access Twitter in China?
Choypw

Jul 25 17:08:52
Listening Versus Understanding: There is a Difference - socialcrm http://goo.gl/fb/WNI4D #scrm
glfceo

Jul 25 17:00:05
Leadership Styles.qt http://tinyurl.com/25mbooq
managetechnique

Jul 25 16:33:01
@Choypw We also have a Facebook fanpage http://ht.ly/2ggtR #custserv
JeffreyJKingman

Jul 25 16:31:41
@Choypw You can join http://ht.ly/2ggre, or on Tues use http://ht.ly/2ggsw. I use the latter during the chat. #custserv
JeffreyJKingman

Jul 25 16:19:32
Traditional CRM vs. Social CRM http://bit.ly/aqe0Op
lrugel

Jul 25 15:22:37
@JeffreyJKingman But how do I join? Please teach me as if I'm five...
Choypw

Jul 25 15:20:30
@Choypw Excellent! It will be fun to get #HongKong perspective on #custserv. Welcome!
JeffreyJKingman

Jul 25 15:00:39
@JeffreyJKingman Great! I'll be there.
Choypw

Jul 25 14:39:02
I think 9 am Wed HongKong = 9 pm Tue NYC RT @Choypw: @JeffreyJKingman I'd love to join. #custserv #intl
JeffreyJKingman

Jul 25 13:09:11
@wenyunchao Cool! I'm your follower now! Ha!!!
Choypw

Jul 25 13:01:00
RT Thx @Choypw @WriteTheCompany RT @KateNasser "Do I Look Like.." An Outrageous #CustServ Tale http://bit.ly/a2lrCN by @Laurie_Brown #CEM
KateNasser

Jul 25 12:36:36
Defend Your Research: Imitation Is More Valuable Than Innovation - Harvard Business Review: http://bit.ly/9NViwh via @addthis
Hal_Good

Jul 25 12:18:23
#Twitter is not listening at all. The favorite function in #iPhone is not working! They simply don't give a #shit to #voc! #cxm #crm
Choypw

Jul 25 12:17:25
@Choypw follow me,I give you some api with direct message
wenyunchao

Jul 25 12:14:45
@JeffreyJKingman I'd love to join. What's the local #hongkong time though?
Choypw

Jul 25 12:13:08
@wenyunchao But how exactly? Do you do msn? Can we have a chat there?
Choypw

Jul 25 12:12:43
@xujunfeng But how exactly? Do you do msn? Can we have a chat there?
Choypw

Jul 25 12:11:45
Peace of mind is about creating a difference by making no difference. That's positive #experience. #cem #marketing #crm
Choypw

Jul 25 06:44:44
@Choypw Please feel welcome to join our international #custserv chat on Tues at 9pm NYC time. Since Dec 09. http://ht.ly/2gblU #hongkong
JeffreyJKingman

Jul 25 04:35:18
@Choypw cellphone via google api, laptop via ip agency
xujunfeng

Jul 25 04:21:24
@Choypw My sina microblog count is 北风,and,I use third client website or API proxy to access twitter.
wenyunchao

Jul 25 04:01:12
@Choypw I often visit http://BusinessBlogsHub.com for business related articles. Worth a look and you can post your own stuff free.
slowant

Jul 25 03:57:30
@xujunfeng How do you access Twitter in China?
Choypw

Jul 25 03:55:28
Anyone from #hongkong who is interested to discuss #business topics such as #crm, #cem, #custserv?
Choypw

Jul 25 03:50:18
@wenyunchao Why don't you use sinablog? How do you access Twitter in China?
Choypw

Jul 25 01:31:31
More useful than the IDEO deck and free to boot. RT @brainpicker 101 Influencing-design Pattern Cards http://j.mp/aCbMWY
johnmaeda

Jul 25 01:15:17
RT @innovate: 25 Ways to Break Creativity Blocks - http://ht.ly/2g1rS <<--I like 7 & 13!
Bizprov

Jul 25 00:28:32
7 Essential Tips for Generating and Retaining More Business Using LinkedIn free webinar tutorial http://is.gd/dF0TZ
KrishnaDe

Jul 24 23:32:08
Problems create opportunities. Turn a situation around and make it an opportunity to show how good your company is.
Hyken

Jul 24 22:45:55
Thank you for RTs !@Choypw @ayanabaltrip @jorgebarba @TweetDiscovered @rsarasua @davidhodgson @AnaHerradon @lsdelahoz @roma_lipsker
Jabaldaia

Jul 24 17:06:00
Thanks a million your RTs :-) @GoCarCork @Johndsullivan @paraic @TimTendo @MelanieMinnaar @Choypw @cotisgal @thecorknews @cafegusto
thinktank_

Jul 24 16:03:39
Thank you for the RT's @d_munk @GrahamHill @jrmurguia @thinktank_ @yelena_ @Choypw @Reichental
jorgebarba

Jul 24 14:39:30
RT @lebrun: A good point from @JasonFalls Look For Trust, Not Influence http://bit.ly/cJdmuQ
DaveMurr

Jul 24 12:10:07
Gr8 explanation of the customer expectations / perceptions gap, & where performance fits via @DeliverBliss http://bit.ly/degJNg #custserv
Reaburn

Jul 24 12:02:50
The Un-To Do list - How To Think & Work More Creatively http://bit.ly/6eZk7t #creativity
thinktank_

Jul 24 11:05:08
Thx for the RTs! Have a gr8 weekend!- @tedcoine @aharbourne @WriteTheCompany @InclusionMedia @dawnamaclean @Reaburn @Choypw @ReadyTOFeedBack
ericjacques

Jul 24 10:53:37
What's customer service experience? If it's service, then it's service. What's service experience?! #custserv #cem #cxm #marketing
Choypw

Jul 24 09:34:55
Life is Too Short To Be Anything But Happy... so CHEER UP!!! #life
Choypw

Jul 24 09:32:48
"If you're not part of the solution, you're part of the problem." Eldridge Cleaver... so do something! #management #marketing
Choypw

Jul 24 09:15:55
Mastery is the ability to know what is right and wrong. #leadership
Choypw

Jul 24 07:54:19
“Experience is the arena in which reality shows itself as what in itself it is.” Schatzki #cem #cxm #marketing
Choypw

Jul 24 06:32:49
What do consultants really do? Read a lot. Think a lot! BS all the way! #business
Choypw

Jul 24 06:28:15
It's meaningless to invest in #voc if there's no one listening and no action taken to improve anything. #marketing #cem #cxm #scrm #crm
Choypw

Jul 24 06:22:24
"A wealth of information creates a poverty of attention." Herbert Simon #marketing #business
Choypw

Jul 24 06:20:09
"It has long been an axiom of mine that the little things are infinitely the most important." Sir Arthur Conan Doyle
Choypw

Jul 24 06:18:00
"The urgent problems are seldom the important ones." Dwight D Eisenhower #life #management
Choypw

Jul 24 06:18:00
"The urgent problems are seldom the important ones." Dwight D Eisenhower #life #management
Choypw

Jul 24 06:08:34
Gr8 post on #voc by @Jayhawkscot "Listening Versus Understanding: There is a Difference" http://post.ly/oRIV via @PaulSweeney
wimrampen

Jul 24 06:01:50
The avg value of referred Customers is 16% higher http://bit.ly/d6H3zd (pdf) #mustread #marketing
wimrampen

Jul 24 05:04:22
The world is always changing with or without your intervention. So why bother to change the world? Peace! #life #change
Choypw

Jul 24 04:32:01
RT @BizSugar The two most powerful words in business development… « ideationz…a blog from rick s. .. http://bit.ly/deNnZn
ideationz

Jul 24 04:31:48
RT @BizSugar Four Questions To Ask Before Presenting To A New Prospective Customer… « ideationz…a .. http://bit.ly/b3picx
ideationz

Jul 24 04:31:09
RT @BizSugar The trouble with value… « ideationz…a blog from rick s. pulito http://bit.ly/9J1SIa
ideationz

Jul 24 04:30:57
RT @BizSugar The virtues of “stratactical” thinking… « ideationz…a blog from rick s. pulito http://bit.ly/csZLeg
ideationz

Jul 24 00:13:48
@Choypw Thanks for the RT - happy Friday!
MichaelHinshaw

Jul 24 00:13:34
RT @DeliverBliss: A friend in need is a friend in deed. http://j.mp/9DFcPS /via @Reaburn // provide customers shelter from the storm
Reaburn

Jul 23 23:09:56
Thx 4 RT @katebuckjr @stevehaase @Choypw @VenessaMiemis @JamesColgan @wimrampen @ubervu @glfceo @tobygoldblatt @wimrampen @nedkumar
mich8elwu

Jul 23 22:43:34
Thanks! @KristinaEvey @DeliverBliss @WriteTheCompany @TheStacyKaiser @davepurdon @Choypw @gypsyheart1 @dabarlow @trillian1117 @MckTrev #RTs
enthused

Jul 23 22:40:43
Thanks for the FTs and FFs @KiaMousavi @choypw @reaburn @aharbourne Have a fabulous weekend!
dawnamaclean

Jul 23 21:00:18
RT @RickRoss10 Employees First, #Customers Second: Turning Conventional Management Upside Down, 8 min video - http://bit.ly/dBrYB9
WriteTheCompany

Jul 23 20:52:40
Two robust perspectives on measuring Customer Experience Quality http://tinyurl.com/2v7uolv See theC-3-7 and C-3-9 slides
GrahamHill

Jul 23 20:52:22
Thanks for #FFs @LIDA360 @Tips4Tech @EricJacques @KateNasser ... and RTs @InclusionMedia @ChoyPW @Sarah_Gore - Have great weekends #FF
WriteTheCompany

Jul 23 20:47:27
How design thinkers imagine the future? Situations and constructive memory - http://abaldaia.wordpress.com/ #designthinking #memory
Jabaldaia

Jul 23 20:36:21
RT @ExpertInService #Customers Less Tolerant Of Employee Rudeness Than Incompetence - http://ow.ly/2fJho
WriteTheCompany

Jul 23 20:36:20
Study: Fortune 100 companies using Twitter more than any other social media platform http://dld.bz/akUu
michaelgass

Jul 23 18:37:46
You value the #customer experience, but how do you manage it? Answers from @DeliverBliss - http://bit.ly/9WVvJ5
WriteTheCompany

Jul 23 17:49:42
RT @umairh: The industrial age is over. Stop improving products. Start improving lives. Make it matter. http://bit.ly/99cZhP
stevedenning

Jul 23 17:35:21
RT @cahidalgo I am presenting on Shifting from #LeadGen to #LeadManagement at the @MarketingProfs Digital Mktg World: http://bit.ly/9bjgmt
MarketingProfs

Jul 23 17:33:59
New video: You Are Your Calendar. It's not your priority if it's not reflected in your time. http://is.gd/dDAUd ^SD
tom_peters

Jul 23 17:32:48
New post 'Rebranding' in the @COLOURlovers blog. http://clrlv.rs/b02CDE
colourlovers

Jul 23 17:15:10
RT @CustomerProfit: Who's Doing Points Well and Who's Doing Well Without Points http://shar.es/mPBVG #CRM #marketing #customerloyalty
Choypw

Jul 23 17:14:17
RT @Reaburn: RT @dawnamaclean: Speak Like Human to Enhance Customer Service, new post from @ericjacques on @ClienteerHub http://ow.ly/2fIGo
Choypw

Jul 23 17:13:52
RT @MichaelHinshaw: Reading: "Apple’s new challenge: Transitioning from David to Goliath" http://ow.ly/2fJh3
Choypw

Jul 23 17:13:16
RT @ireneclng: @GrahamHill frontiers slides available at http://www.rhsmith.umd.edu/ces/program/index.aspx
Choypw

Jul 23 17:03:38
RT @ColinShaw_CX: Customer Service lessons from the Zappos CEO Tony Hsieh | Beyond Philosophy http://ow.ly/2ftTG
Choypw

Jul 23 17:01:56
RT @WriteTheCompany: #Customers experience problems, but who owns the problem? @Enthused explores - http://bit.ly/aI91Zv - #custserv
Choypw

Jul 23 17:00:49
RT @WriteTheCompany: RT @KateNasser An Outrageous #CustServ Tale - http://bit.ly/a2lrCN posted by @Laurie_Brown #CEM #customerservice
Choypw

Jul 23 14:35:21
RT @HarvardBiz: Management Tip: 3 Tips for Achieving Short-Term Career Goals http://s.hbr.org/bweRqD
Choypw

Jul 23 14:30:47
RT @wimrampen: RT @mich8elwu #Influencers All my research from model, identification algorithm to typology http://bit.ly/9UnSQU #acinsights
Choypw

Jul 23 14:22:25
RT @frogdesign: The Role Of Design In Futures Research http://bit.ly/9IooEG /via @psfk
Choypw

Jul 23 14:20:20
RT @zappos: "Amazon & Zappos, 1 Year Later" - Email I just sent to employees: http://bit.ly/9a1Jrp
Choypw

Jul 23 14:14:44
RT @LindaIreland: How many leaders design interactions w/emotions in mind? http://bit.ly/cEJVsV
Choypw

Jul 23 14:11:41
RT @LindaIreland: Good read for #CustServ: Do emotions count in customer experience? http://bit.ly/cVrREQ via @LindaIreland @marklturner
Choypw

Jul 23 14:09:52
RT @YourCustomers: Speak Like a Human to Enhance Customer Service http://goo.gl/fb/B2D7C #customerservice
Choypw

Jul 23 14:09:42
RT @YourCustomers: How to use Twitter for customer service http://goo.gl/fb/e4aGo #customerservice
Choypw

Jul 23 14:08:52
RT @wimrampen: RT @jenHI: Value Co-creation: not just customer experience, the whole context http://tinyurl.com/yzjzv6x
Choypw

Jul 23 14:03:40
RT @thinktank_: The Rational Vs Emotional in #Advertising http://ht.ly/2cNe4
Choypw

Jul 23 14:03:13
RT @thinktank_: Delivering happiness: Not business as usual http://game-changer.net/57mg v/ @jorgebarba
Choypw

Jul 23 13:55:57
RT @pgreenbe: "You Don't Have to Have Luxury, You Have to Feel Luxurious - Customer Experience ..." on Focus at http://focus.com/c/B95/
Choypw

Jul 23 13:54:54
RT @HarvardBiz: Management Tip: 3 Tips for Achieving Short-Term Career Goals http://s.hbr.org/bweRqD
Choypw

Jul 23 13:54:00
RT @ColinShaw_CX: The surprising things that motivate us [video] | Beyond Philosophy http://ow.ly/2ftke
Choypw

Jul 23 13:51:12
RT @DonPeppers: Harnessing the power of your own "weak ties" in social networks http://bit.ly/9XkkPv
Choypw

Jul 23 12:37:24
RT @DonPeppers: RT @ariegoldshlager: Referral Programs and Customer Value [PDF]: http://bit.ly/d6H3zd Interesting WOM study
Choypw

Jul 23 10:20:03
The surprising things that motivate us [video] | Beyond Philosophy http://ow.ly/2ftke
ColinShaw_CX

Jul 23 09:13:52
Special #FF mentions for some of our great followers: @Choypw @aharbourne @aidankenny @servicejunkie
EffectiveExp

Jul 23 08:36:12
Management Tip: 3 Tips for Achieving Short-Term Career Goals http://s.hbr.org/bweRqD
HarvardBiz

Jul 23 05:38:08
RT @jenHI: Value Co-creation: not just customer experience, the whole context http://tinyurl.com/yzjzv6x
wimrampen

Jul 23 04:39:09
TY! RT @Prof_Tran: Good read for #CustServ: Do emotions count in customer experience? http://bit.ly/cVrREQ via @LindaIreland @marklturner
LindaIreland

Jul 23 01:25:00
When stuck for ideas, take a break to access the magic of incubation: Don’t just do something, sit there!
tim_hurson

Jul 22 23:48:21
"Amazon & Zappos, 1 Year Later" - Email I just sent to employees: http://bit.ly/9a1Jrp
zappos

Jul 22 23:06:06
Target Your Marketing Content to Each Stage of the B2B Buying Cycle http://bit.ly/dd8yGx
MarketingProfs

Jul 22 18:43:43
...wondering why it is that the companies that provide a positive customer experience are the exception not the rule...http://tinyurl.com/2…
ideationz

Jul 22 18:02:02
26 Ways Around A #Creative Block http://bit.ly/aS66Yk #creativity #creativeblock #ideas
Brainzooming

Jul 22 17:00:03
"Your most unhappy customers are your greatest source of learning." Bill Gates #cem #cxm
Choypw

Jul 22 16:59:28
"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly." Walt Disney #cem #cxm
Choypw

Jul 22 16:58:24
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful." Jeff Bezos #cem #crm
Choypw

Jul 22 16:55:36
"To do two things at once is to do neither." Publilius Syrus #life #cocreation
Choypw

Jul 22 16:51:41
"Move very slowly, but in a great rush." Dave Crenshaw
Choypw

Jul 22 16:05:42
Putting a value on training http://bit.ly/d5MkHE
McKQuarterly

Jul 22 16:04:47
"Price is what you pay. Value is what you get." -Warren Buffett
exectweets

Jul 22 15:34:48
If someone “mis-interprets” something you say, odds are it’s because YOU mis-read some aspect of their mental-emotional situation.
tom_peters

Jul 22 15:07:16
Five Ways to Build Customer Loyalty Without Points http://shar.es/mPvgF
CustomerProfit

Jul 22 14:05:24
Focusing on what you can control in a situation (your actions) and decide what to do. Have to remember that today
unmarketing

Jul 22 10:20:02
Customer Service lessons from the Zappos CEO Tony Hsieh | Beyond Philosophy http://ow.ly/2eVoR
ColinShaw_CX

Jul 22 09:37:24
Service systems of co-created value: The future of customer-centricity? http://ht.ly/2eVCs #servicedesigjn #cocreation
neilcdavey

Jul 22 08:09:10
Management Tip: How to Craft the Job You Want http://s.hbr.org/bjtDNx
HarvardBiz

Jul 22 07:17:50
@GrahamHill @wimrampen Oh! I wish I were there too...
Choypw

Jul 22 07:05:07
RT @wimrampen: The avg value of referred Customers is 16% higher http://bit.ly/d6H3zd (pdf) via @ariegoldshlager #acinsights #scrm #wom
GrahamHill

Jul 22 06:14:39
RT @ariegoldshlager: Referral Programs and Customer Value [PDF]: http://bit.ly/d6H3zd Cc... @GrahamHill @pgreenbe @wimrampen #scrm #crm
GrahamHill

Jul 22 01:43:57
Thanks @GrahamHill @Choypw @rwang0 It is perhaps a little more complex than that. See @stevevargo paper on http://tinyurl.com/ykcux42
SteveVargo

Jul 21 23:22:41
RT @delbius: For those following me who are startled by the existence of Twitter Rules: http://t.co/cqc7Jqm
unmarketing

Jul 21 23:00:09
RT @fastcodesign: Six Tips From @peopledesign For Designing a Memorable Brand http://ow.ly/2esC6 #branding #designthinking
fastcompany

Jul 21 21:22:47
How to Avoid (and Quickly Recover from) Misunderstandings http://s.hbr.org/9OtVl6
HarvardBiz

Jul 21 19:51:35
@Choypw @rwang0 Even companies like Coca Cola can only please all of the people some of the time. Me. I prefer water. It is good for you.
GrahamHill

Jul 21 17:15:10
The Secret Powers of Time and the Customer Experience | Beyond Philosophy http://ow.ly/2elPH
ColinShaw_CX

Jul 21 16:36:03
@Choypw Most welcome! Was looking over your blog and saw that awesome tweet!
KnowledgeBishop

Jul 21 16:34:09
@marilynsuttle Thank you for the RT. Appreciate much.
Choypw

Jul 21 16:33:56
@KnowledgeBishop Thank you for the RT. Appreciate much.
Choypw

Jul 21 16:32:03
RT @KnowledgeBishop: "Simplicity is the ultimate sophistication." Leonardo da Vinci via @Choypw
marilynsuttle

Jul 21 16:24:04
Thanks for the RT! @Choypw: RT @peoplemanager: 4 steps to creating a positive first day for your new hires http://ht.ly/2e84K
peoplemanager

Jul 21 16:10:57
Agree RT @Choypw @rwang0 @GrahamHill It depends. How about Microsoft? Hw about McDonald's? Hw about Coca Cola? They target everything! #scrm
gpach01

Jul 21 16:10:03
"Simplicity is the ultimate sophistication." Leonardo da Vinci via @Choypw
KnowledgeBishop

Jul 21 15:38:53
Interacting without touching... eye CONTACT... #touchpoint
Choypw

Jul 21 15:31:24
@rwang0 @GrahamHill It depends. How about Microsoft? How about McDonald's? How about Coca Cola? They target everything! #scrm
Choypw

Jul 21 14:23:16
How to Implement a True “Voice of the Customer” Strategy http://goo.gl/fb/CMUgo #customerservice
YourCustomers

Jul 21 14:02:22
Five As define how customers react to interactions, from Angry to Adoring. My new post: http://experiencematters.wordpress.com
btemkin

Jul 21 13:32:52
Email, Facebook, Twitter: How Users Engage With Brands (ExactTarget study): http://bit.ly/9qJc7H
MarketingProfs

Jul 21 13:23:01
Demand Generation Gone Wrong: A Real World Example http://goo.gl/fb/xXCHu #sales
YourCustomers

Jul 21 13:23:01
You Don’t Know What You Don’t Know! http://goo.gl/fb/QchCI #sales
YourCustomers

Jul 21 11:44:09
@Choypw, Thanks for the RT.
sahanabose

Jul 21 11:41:49
"360 Degree View of your Customer interactions. http://bit.ly/cOj13n
#CRM #SaaS"
impelcrm

Jul 21 10:29:23
"Nearness: Nearness explores interacting without touching. Related creative inspiration:MultiphysicsMy Desk is 8-B... http://bit.ly/db7jef"
OGILVY

Jul 21 10:15:02
Don’t complain about complaining customers – they are good for your business! | Beyond Philosophy http://ow.ly/2elQj
ColinShaw_CX

Jul 21 08:39:15
Management Tip: 3 Elements to Include in Your Next Change Campaign http://s.hbr.org/9vEhsh
HarvardBiz

Jul 21 07:59:15
@Choypw Thanks for the RT's :) Greatly appreciated.
trmcdougall

Jul 21 07:53:29
The Why What How and Who Of Customer Centricity | ClienteerHub http://bit.ly/cMl0dn@raybrown99 #customer (via @ClienteerHub)
Choypw

Jul 21 07:52:59
In Pursuit Of True Relationship Value | ClienteerHub http://bit.ly/9WKVpc @CRMStrategies #CEM (via @ClienteerHub)
Choypw

Jul 21 07:38:01
RT @trmcdougall: Managing the Value in Customer Experience http://bit.ly/dfgnQK @DeliverBliss #custserv
ClienteerHub

Jul 21 07:22:13
Firm who can identify needs based on different segments, and is able to fulfill needs of targeted segments, will win. #business #marketing
Choypw

Jul 21 07:16:03
RT @Choypw: @GrahamHill probably unrealistic assumption. Vendors will win in some value chains but not all industries & all markets. #scrm
rwang0

Jul 21 07:11:07
@GrahamHill @rwang0 The Reality: we need to identify needs based on different segments. Whoever fulfills needs of all segments will be King!
Choypw

Jul 21 07:10:23
@GrahamHill that is very detailed but @choypw says, it's complicated yet realistic.
rwang0

Jul 21 07:06:00
@Choypw @rwang0 Not more complicated. Just more realistic :-)
GrahamHill

Jul 21 06:51:31
"Simplicity is the ultimate sophistication." Leonardo da Vinci
Choypw

Jul 21 06:50:55
@GrahamHill @rwang0 Graham, are we making things more complicated than they are supposed to be? "Simplicity is the ultimate sophistication."
Choypw

Jul 21 06:42:21
@Choypw @rwang0 It is perhaps a little more complex than that. See @stevevargo paper on http://tinyurl.com/ykcux42
GrahamHill

Jul 21 06:37:11
@GrahamHill @rwang0 Agreed Graham. HoN is all about human needs, and fulfilling needs/exceeding expectations is the key to success.
Choypw

Jul 21 03:07:14
RT @clearaction: Only 42% of companies agree that they can do what is right for customers http://bit.ly/coMkkX #cem #marketing #custserv
LindaIreland

Jul 21 00:19:08
Hard to argue with these - RT @occhio: RT @hootratings: 8 Customer Experience Megatrends http://ht.ly/17wFo1
LindaIreland

Jul 21 00:14:08
Really appreciate the RT's from @Chopyw, @DGtromMTL and @flackadelic. Do you find leaders define successful experience from a customer POV?
LindaIreland

Jul 21 00:11:13
@MichaelHinshaw Love your POV re emotions. Matching emotions to the target customer and need you're solving for them is key indeed.
LindaIreland

Jul 20 23:50:18
@Choypw Thanks for RT'g the new customer experience stat of the week. http://bit.ly/cEJVsV Appreciate your thinking, too.
LindaIreland

Jul 20 22:20:18
Put Your Employees First http://s.hbr.org/ayKI2g
HarvardBiz

Jul 20 20:46:58
"How Will You Measure Your Life?:" Thoughtful HBR essay from Clayton Christensen . . . http://bit.ly/aHYuLK
DanielPink

Jul 20 20:20:55
RT @Note_to_CMO: RT @Smallbiztrends How Zipcar Creates a Self-Defining Brand – And Why This Should Change How You T.. http://bit.ly/dnlhRk
GrahamHill

Jul 20 20:13:06
Leonardo Da Vinci’s Top Six Tips for Getting Things Done - http://bit.ly/cXwedq @positivityblog | Nice post. #gtd #productivity
vanbael

Jul 20 19:55:05
4 steps to creating a positive first day for your new hires http://ht.ly/2e84K #onboarding, #recognition, #employeeengagement, #peoplemgt
peoplemanager

Jul 20 19:39:38
@wimrampen Borden on the Concept of the Marketing Mix http://tinyurl.com/359vf4f (1984)
GrahamHill

Jul 20 19:33:54
When Your Employees Know More Than You http://s.hbr.org/9gJ1qx
HarvardBiz

Jul 20 18:55:58
How to Measure Brand Value: Likes, Followers, Influencers, Views? No, Social Currency http://bit.ly/cdQURG
fastcompany

Jul 20 18:27:36
@rwang0 @Choypw Without some training, Maslow's HoN is too easy to 'misinterpret' to be of much real use in most marketing situations.
GrahamHill

Jul 20 18:18:37
@rwang0 Interesting article! And thank you for the RT! Appreciate much.
Choypw

Jul 20 17:58:46
@Choypw try this graphic for a business hierarchy of needs (via maslow) http://bit.ly/cVRkae #marketing #cem #cxm #scrm #crm
rwang0

Jul 20 17:58:11
RT @Choypw: How difficult is it to deliver positive exp Go read Maslow again. Stop creating more models! #marketing #cem #cxm #scrm #crm
rwang0

Jul 20 17:46:09
How difficult is it to deliver positive experience? Go read Maslow again. Stop creating more models! #marketing #cem #cxm #scrm #crm
Choypw

Jul 20 15:25:31
Why Management Must Be a Profession http://s.hbr.org/aRrSaV
HarvardBiz

Jul 20 15:00:27
“It’s not what you look at that matters, it’s what you see.” -Henry David Thoreau
colourlovers

Jul 20 14:28:25
Want to see what large companies are doing in customer experience or benchmark yourself against them? http://tinyurl.com/stateofcxp
btemkin

Jul 20 14:17:31
@screentec @choypw Thank you for retweeting our 5 Min Guide to Twitter http://bit.ly/c8LVdV #5minguide
WeCanDoBIZ

Jul 20 13:28:30
Guest Article: “Stop Being Stupid! The Customer Isn’t Always Right,” http://goo.gl/fb/jZvZV #sales
YourCustomers

Jul 20 13:28:29
10 Ways to Generate Leads With Social Media http://goo.gl/fb/Dg34L #sales
YourCustomers

Jul 20 13:23:02
RT @fundaRaka: RT @Choypw: It's rational to be emotional, but once it's emotional, it's difficult to be rational.
BSStoltz

Jul 20 13:16:05
Creation Spaces Encourage the Exchange of Tacit Knowledge http://s.hbr.org/acP8BA
HarvardBiz

Jul 20 13:05:36
10 Ways to Generate Leads Through Social Media http://su.pr/2W51ql
YourCustomers

Jul 20 12:31:13
Your five minute guide to Twitter #social #5minguide #wecandobiz http://dlvr.it/2qPP6
chrisabutler

Jul 20 12:30:05
Case Studies: Aviva - How to start an initiative to improve your customer experience http://ow.ly/2dO88
ColinShaw_CX

Jul 20 11:49:01
RT Thanks! @Keppie_Careers @Leadershipfreak @Brainzooming @LCWllc @EllKell @NetshareInc @sdcrwc @phuongvyta @WDFuhrman @anibalviegas @Choypw
MikeRamer

Jul 20 11:48:37
@younomy Hm... So chicken or egg?
Choypw

Jul 20 11:44:35
@Brainzooming Thank you for the RT, and more importantly correcting the typo. :)
Choypw

Jul 20 11:33:40
"If I had asked people what they wanted, they would have said faster horses." Henry Ford #marketing
Choypw

Jul 20 11:23:58
@Choypw http://www.rationalwalk.com/?p=8213 This is the link for you...
younomy

Jul 20 11:03:20
It's rational to be emotional, but once it's emotional, it's difficult to be rational. #cem #crm #marketing #scrm
Choypw

Jul 20 10:58:21
What is true? Emotion affects rational judgment? Or rational belief affects emotion? #crm #cem #marketing
Choypw

Jul 20 10:45:41
RT @Choypw: Not too fast! You have to be able to create at least something before you can co-create anything with anyone!
Brainzooming

Jul 20 10:41:37
Not too fast! You have to be able to create at least sonething before you can co-create anything with anyone! #marketing #scrm #crm #cem
Choypw

Jul 20 10:30:02
The Secret Powers of Time and the Customer Experience | Beyond Philosophy http://ow.ly/2dOk4
ColinShaw_CX

Jul 20 08:12:18
Management Tip: 3 Tips for Resolving a Conflict with Your Coworker http://s.hbr.org/cDbI4r
HarvardBiz

Jul 20 06:38:48
@ireneclng Stacey's Agreement & Certainty Matrix http://tinyurl.com/336935l Co-creation lite or value co-creation? cc @wimrampen
GrahamHill

Jul 20 06:07:31
Are all the wonder stories about customer service at Zappos simply examples of the Halo Effect? http://tinyurl.com/2wctnrl
GrahamHill