Tweets of 13-19 Jul 2010

Jul 19 21:40:03
RT @Choypw: Loyalty is about customers staying with the firm. Advocacy is about customers selling for the firm. #marketing #crm #cxm #cem
MichaelHinshaw

Jul 19 19:30:13
The Why What How and Who Of Customer Centricity | ClienteerHub http://bit.ly/cMl0dn@raybrown99 #customer
ClienteerHub

Jul 19 18:39:39
Thanks for the RTs today! @TouchMrktg @talentculture @Choypw @Jfavreau @spurdave @zards @nserworld
Brainzooming

Jul 19 17:17:42
@Choypw Thanks for the RT.
aharbourne

Jul 19 16:26:47
Turning \No\" into \"Yes\" in India http://s.hbr.org/bGQD8H"
HarvardBiz

Jul 19 16:20:02
Are customers more likely to pay for an emotional experience? Of course! [For the right emotion.] http://ow.ly/2dtha via @lindaireland
MichaelHinshaw

Jul 19 16:10:10
RT @TalentCulture: Great article for all: 10 Suggestions for Undressing Stress: http://bit.ly/X58rW, by @AuntieStress (via @ValueIntoWords)
Brainzooming

Jul 19 15:18:18
New design and tagline on my blog: Connecting Brands, Leaders, Employees, and Customers. http://experiencematters.wordpress.com
btemkin

Jul 19 15:15:08
Singapore Aiport slides towards a memorable Customer Experience | Beyond Philosophy http://ow.ly/2dhBr
ColinShaw_CX

Jul 19 15:05:04
Putting Your Customer Service Efforts on TV. Is your brand ready? http://bit.ly/dwoQLK #marketing #branding #planning
Brainzooming

Jul 19 13:22:13
Crowdservice: The future of customer service & support? #custserv http://ow.ly/2dlPU
EffectiveExp

Jul 19 13:19:41
11 essential resources for consultants from @Mashable. http://bit.ly/bm1htc @MarketingProfs is #5!
MeganLeap

Jul 19 11:40:47
RT @ericjacques RT @aharbourne Must for those believe focusing on #customer leads to + returns http://tinyurl.com/32sh4cw RT @GrahamHill
Reaburn

Jul 19 11:40:02
Do you? #Customerexperience stat of the week: how many leaders design interactions with emotions in mind? http://bit.ly/cEJVsV #cem
LindaIreland

Jul 19 11:34:03
From your customer's view, whether or not - and how well- you solved their need is the definition of a successful experience. #custexp #cem
LindaIreland

Jul 19 11:27:02
Ever notice? The tangible parts of a #customerexperience most directly solves the need. The emotional parts builds loyalty. #cem
LindaIreland

Jul 19 10:15:02
The correlation between Stock Market performance and the Customer Experience Index | Beyond Philosophy http://ow.ly/2dhzR
ColinShaw_CX

Jul 19 08:45:23
Management Tip: How to Ask for a Reference Letter http://s.hbr.org/bhRqpw
HarvardBiz

Jul 19 07:20:43
The Death of Marketing? http://fb.me/BVvytgZU
TickYes

Jul 19 06:17:36
RT @LindaIreland: RT @Choypw: Loyalty is about customers staying with the firm. Advocacy is about customers selling for the firm....
ErikPosthuma

Jul 19 06:05:33
@tweetwithsteve @JustGetMeFit @Choypw Thanks for your RT. Wishing you all a great start to your week. Mark
MarkFritz

Jul 19 05:43:19
RT @stefanomaggi: Engage your customers through content curation in three steps /by @marketingprofs http://ow.ly/2ddY6
ErikPosthuma

Jul 19 05:42:13
RT @LindaIreland: RT @Choypw: Loyalty is about customers staying with the firm. Advocacy is about customers selling for the firm.
Lerou

Jul 19 04:58:57
RT @Choypw: Loyalty is about customers staying with the firm. Advocacy is about customers selling for the firm. #marketing #crm #cxm #cem
LindaIreland

Jul 19 04:30:38
#Customerexperience stat of the week: how many leaders design interactions with emotions in mind? http://bit.ly/cEJVsV
LindaIreland

Jul 19 02:54:12
11 Essential Online Resources for Consultants http://tinyurl.com/2vhkow4 (via @pulsepad)
armano

Jul 19 02:51:05
The reward of a thing well done is to have done it.
Detsj

Jul 18 10:15:33
RT @LindaStone: Quotes from #Ted Global 2010 collected by @mickyates. http://bit.ly/cpl08D via @danielpink
frogdesign

Jul 18 08:41:13
How many times have you said "How can I help you?" to people around you today? #crm #cem #marketing #custserv #life
Choypw

Jul 18 07:38:59
RT @__contagious__: Marketing 2.0: Less Spin, More Value by Sarah Sorensen. Learning how to interact with customers. http://bit.ly/cA22eH
GrahamHill

Jul 18 07:05:38
The Strength of Weak Ties (via @prem_k) : http://ht.ly/2cZ97 [PDF] #sna #scrm
wimrampen

Jul 18 03:19:06
When is information secret? A conversation with @PaulRieckhoff about @WikiLeaks at #tedglobal. http://bit.ly/d9SDiL
frogdesign

Jul 18 01:07:37
We always overestimate what we can do in the short term and underestimate what we can do in the long term.
tim_hurson

Jul 17 20:29:24
10 Fun Microsoft Facts You Might Not Know - http://ow.ly/2cUdq
mashable

Jul 17 20:08:20
@Choypw Thanks for the RTs today Daryl! Appreciate your support very much!
Brainzooming

Jul 17 17:38:53
WHAT NEEDS A WHO: If there isn't a someone (a WHO) with the ownership for the WHAT, then you definitely have a problem.
MarkFritz

Jul 17 17:19:35
How Social Media Drives New Business: Six Case Studies - http://tcrn.ch/aLiH7t by @leenarao
TechCrunch

Jul 17 17:10:49
3 Ways to Spot Emerging Competitors Way Ahead of Time - http://bit.ly/9pcmeA #Strategy #Competition #innovation
Brainzooming

Jul 17 16:29:34
Loyalty is about customers staying with the firm. Advocacy is about customers selling for the firm. #marketing #crm #cxm #cem
Choypw

Jul 17 16:28:16
"It's not about customers being loyal to you. It's about you being loyal to your customers. You earn loyalty by giving it." Clive Humby #cxm
Choypw

Jul 17 15:16:59
2 ?s in my blog this week: What if customer experience has no ROI & when did you last re-recruit your staff. http://tinyurl.com/cxpmatters
btemkin

Jul 17 13:05:01
A Smart "In Real Life" Interactive Brand Strategy - http://bit.ly/9u1BY1
Brainzooming

Jul 17 12:48:26
"Pay attention to the cracks, because that's where the light gets in." ~ Leonard Cohen
MikeRamer

Jul 17 11:24:05
Email opt-out function is for firm who isn't able to deliver consistent positive experience. #marketing #cem #crm #cxm
Choypw

Jul 17 10:31:13
Death is just another kind of sleeping. #life
Choypw

Jul 17 09:14:23
"Sex without love is an empty experience but, as empty experiences go, it is one of the best." Woody Allen #cem #cxm #life
Choypw

Jul 17 08:11:14
Narrow definition though RT @ralph_ohr: Post by @ideacouture on why #strategy not business model should be a main focus http://bit.ly/aTOWkB
timkastelle

Jul 17 07:11:14
RT @nedkumar: Are you committed to evidence-based decision making or decision-based evidence making? Excellent read http://bit.ly/9nDklS
wimrampen

Jul 17 06:57:05
Appreciate the RTs:) @primaryposition @jabaldaia @Real_Insights @busylizzielife @sNarah3 @kwroisin @abboytopan @lisosa @choypw @whatsonni
thinktank_

Jul 17 06:30:20
Good challenging post by @snowded commenting on @RosabethKanter 10 essentials for getting Value from Values http://bit.ly/aEjzXl
wimrampen

Jul 17 01:08:43
Being an innovator is both a blessing & a curse. Constant focus on a better way but the job is never done.
skap5

Jul 17 00:45:03
Reading: "Why rational versus emotional is an irrelevant distinction" http://ow.ly/2cxv3
MichaelHinshaw

Jul 16 22:38:19
5 Tips on Growing Your Business from the Founder of Blip.tv - http://ow.ly/2cGMh by @lavrusik
mashable

Jul 16 22:36:01
The Miracle of Making Mistakes http://bit.ly/c6TZXi
Sundi_MOZ

Jul 16 21:10:03
Corvette takes customers to the next level of experience with self-service options. Brilliant or insane? http://ow.ly/2cxk9
MichaelHinshaw

Jul 16 19:41:37
Want engaged employees? Keep rerecruiting them. See my new post: http://experiencematters.wordpress.com
btemkin

Jul 16 19:30:23
10 Very Cool Subway Ads . . . http://bit.ly/bJuugQ (via @adamwshepard)
DanielPink

Jul 16 19:05:39
Living with uncertainty http://bit.ly/ag6w30 Cc @venessamiemis
wimrampen

Jul 16 18:45:02
Take another look at the details... you're more likely to find angels than devils. http://ow.ly/2cxaK via @txglennross
MichaelHinshaw

Jul 16 18:09:25
TYVM for #FFs! @EricJacques @Reaburn @KateNasser @TraciBrowne @BSDalton @MarilynSuttle @Tips4Tech ... & RTs from @ChoyPW @ExpertInService
WriteTheCompany

Jul 16 16:08:26
Why Complaining Customers Can Be Good For Your Business - http://ow.ly/2cv1W
mashable

Jul 16 15:06:26
Argh...
Choypw

Jul 16 15:05:13
FOCUS! = (F)ollow (O)ne (C)ourse (U)ntil (S)uccessful!
RevRunWisdom

Jul 16 15:02:06
The Four Cs of Social Media Marketing: Content, Connection, Communications… http://goo.gl/fb/U7O9P #customerservice
YourCustomers

Jul 16 15:01:24
People do business with people they like, know and trust. What are you doing to increase those?
unmarketing

Jul 16 13:30:34
The Hybrid Theory Manifesto: The Future of Marketing, Advertising, and… http://goo.gl/fb/8EtHt #customerservice
YourCustomers

Jul 16 13:05:07
RT @Choypw: RT @Reaburn: Everyday Service Grace by @ChipRBell: Post on the Quality Service Marketing blog http://bit.ly/bd5QGQ #custserv
andy_mcf

Jul 16 12:11:53
It all starts, and ends, with passion. How can you harness the magnificent power of our most important behavioral driv…http://lnkd.in/xBprkG
ideationz

Jul 16 11:17:53
@Choypw Hi Daryl, thanks for the RT!
KnowledgeBishop

Jul 16 10:26:32
download @ekolsky white paper on Relationship Continuum at Sword-Ciboodle. Model now 1 to many to 1 http://ht.ly/2ckxT
pgreenbe

Jul 16 08:38:04
Management Tip: 3 Things to Do if You Feel Stuck in Your Job http://s.hbr.org/aBYhJj
HarvardBiz

Jul 16 07:36:26
8 Ways To Bring Your Creative Passions to Work http://is.gd/dsfbk
Davey_Rich

Jul 15 21:50:02
In the age of conversation, are you sharing too much with your customers? http://ow.ly/2c1Bh via @clearaction
MichaelHinshaw

Jul 15 19:37:14
Advanced Entrepreneurship: Teaming Up for Success http://s.hbr.org/arLSTX
HarvardBiz

Jul 15 19:35:02
RT @KnowledgeBishop: 93% of Americans EXPECT the brands they like 2 have a social media presence. #cem #cxp via @JeffreyJKingman @fohboh
MichaelHinshaw

Jul 15 17:40:05
"The truth will set you free, but first it will piss you off." Gloria Steinem
stevedenning

Jul 15 17:38:06
Beyond what your customers say are the things they don't say [out loud]. Are you a better listener than your competition? http://ow.ly/2c15G
MichaelHinshaw

Jul 15 17:37:01
Is Pfizer the BP of Drug Companies? A disturbing article on traditional management run amok by Martha Rosenberg http://bit.ly/bpsrEv
stevedenning

Jul 15 17:12:08
You Can Calculate the Value of a Customer Tweet http://bit.ly/cL9S6b
MarketingProfs

Jul 15 16:49:46
New CustomerProfit Retail Issue: Build Loyalty Without Points http://www.customer.com/resources/cp_article.php?page_id=141
CustomerProfit

Jul 15 16:45:16
List two relationships that you have taken a very specific step toward repairing so far … this week.
tom_peters

Jul 15 16:41:31
If no milestones were reached today, you did a crap job of setting milestones. Most every day should bring at least one “small win.”
tom_peters

Jul 15 16:31:55
McKinsey Quarterly -- Top ten articles from Second Quarter 2010 http://bit.ly/cyzy1U
McKQuarterly

Jul 15 16:02:08
The Limits of Behavioral Economics: The role of behavioral economics in policy. http://nyti.ms/bYAmu1
freakonomics

Jul 15 15:51:07
CRM technology and the customer experience: Sweethearts or strangers? http://ht.ly/2bX8v #CEM #CRM
MyCustomer

Jul 15 15:42:05
The Farm-to-Table Secret to Motivating People http://s.hbr.org/97dtYW
HarvardBiz

Jul 15 15:17:49
@andyhanselman Thank you for the RT.
Choypw

Jul 15 15:05:12
American Express’ 3 stages of Customer Relationship Care | Beyond Philosophy http://ow.ly/2bLfH
ColinShaw_CX

Jul 15 14:50:28
Are you getting an A for effort? Great if you are, but make sure you're not getting an F in execution! http://bwbx.io/ZQPh
Hyken

Jul 15 14:48:50
A Marketer's Guide to the 6 Phases of a Website Redesign http://ht.ly/2bUCX + @hubspot Fantastic guidelines! v/ @idanezg
thinktank_

Jul 15 14:37:27
10 Reasons to Stop Apologizing for Your Online Life http://s.hbr.org/d6iEml
HarvardBiz

Jul 15 14:34:01
In case you don't receive The Customer Experience Journal, here's a link: http://tinyurl.com/cxjournal The July issue just went out
btemkin

Jul 15 14:17:13
Retail: Customer Service is Good but Selling is Better http://goo.gl/fb/VkeZN #sales
YourCustomers

Jul 15 14:03:56
There's some good stuff here!RT @Choypw Delight or Defection: The Pivotal Role of People Inside the Customer Experience-http://bit.ly/cq6AQ0
andyhanselman

Jul 15 14:01:48
The future of marketing - understanding value co-creation http://bit.ly/dno4MS
wimrampen

Jul 15 13:35:31
Customer service and care builds loyalty http://goo.gl/fb/JKImq #customerservice
YourCustomers

Jul 15 13:33:27
There's No Such Thing As An Experience-http://bit.ly/awdg6b
Choypw

Jul 15 13:30:27
The fact that emotional needs are important does not mean that rational needs can be ignored. Get the basics right! #marketing #cem #crm
Choypw

Jul 15 13:23:08
RT @arikhanson Happy customers tell 3 friends. Unhappy customers tell Google. via @tdefren http://bit.ly/cRqMVi (good stuff, esp re: scale)
nick_wassenberg

Jul 15 13:19:11
The Miracle of Making Mistakes http://s.hbr.org/9pcmz1
HarvardBiz

Jul 15 13:19:09
Two Ways for Organizations to Learn From Each Other http://s.hbr.org/97ydAC
HarvardBiz

Jul 15 12:55:42
Does It Make Sense to Market Happiness to the Angry? http://bit.ly/astMZx
CEB_MLC

Jul 15 12:21:04
Yesterday was the busiest day on my blog EVER because of this post: This is why Twitter will die http://wp.me/pow9s-Gr Agree?
LoveStats

Jul 15 12:07:08
Gr8 Service recovery is good for Customer Satisfaction, but don't make it a strategy.. http://hub.am/clgwrh #custserv
wimrampen

Jul 15 11:21:10
Everyday Service Grace by @ChipRBell: Great guest post on the Quality Service Marketing blog http://bit.ly/bd5QGQ #custserv
Reaburn

Jul 15 10:54:05
"Relationships are still managed by the company, to benefit the company." Uwe Hook #crm #marketing
Choypw

Jul 15 10:05:02
Singapore Aiport slides towards a memorable Customer Experience | Beyond Philosophy http://ow.ly/2bLeL
ColinShaw_CX

Jul 15 08:13:41
Management Tip: 2 Steps to Changing Your Bad Habits http://s.hbr.org/c499rz
HarvardBiz

Jul 15 08:08:43
See. Hear. Touch. Smell. Taste. Emotive #design relentlessly explores every possibility to bring people closer to your brand.
Emotivebrand

Jul 15 04:36:40
Thnx SO MUCH for RTs today! @Debra_Feldman @PutPut @__contagious__ @Choypw @RobynMcMaster @ariegoldshlager @garycozin @Timbotown
Brainzooming

Jul 15 03:35:02
RT @Choypw: The experience that delights employees should be different from the experience that delights customers. #cem #cxm
ErikPosthuma

Jul 15 02:30:02
"New Rules To Reach China's Social Media Users" on @adagechina by @ogilvychina execs http://bit.ly/acvUIX
AdAgeChina

Jul 15 02:18:46
30 Ways to Show Your #Customers They're Always Right - http://bit.ly/b8zEcU - #custserv #customerservice
WriteTheCompany

Jul 15 02:10:56
@ErikPosthuma Will do. How's every little thing?
Choypw

Jul 15 02:08:06
@Choypw Great customer experience links you're tweeting! Keep it up.
ErikPosthuma

Jul 15 02:04:02
RT @TalentCulture 5 Creativity Refreshers for the Workplace from #WorkofArt http://bit.ly/aih44L
Brainzooming

Jul 15 02:03:10
Great leaders don’t try to be perfect, they try to be themselves. And that’s what makes them great.
simonsinek

Jul 15 01:59:07
"If I look at the mass, I will never act. If I look at the one, I will." Mother Theresa #life
Choypw

Jul 15 01:58:33
Consistent positive brand experience starts from one: one team; one vision, one goal. #cem #cxm #brand
Choypw

Jul 15 01:51:55
The 4 Customer Experience Competencies-http://bit.ly/b5SG4j
Choypw

Jul 15 01:48:34
Delight or Defection: The Pivotal Role of People Inside the Customer Experience-http://bit.ly/cq6AQ0
Choypw

Jul 15 01:42:37
The experience that delights employees should be different from the experience that delights customers. #cem #cxm
Choypw

Jul 15 01:40:20
Engaging Employees in the Customer Experience-http://bit.ly/aZfAOb
Choypw

Jul 15 01:33:06
If people are different, then there is no "one" way to deliver positive experience to all people. #cem #cxm
Choypw

Jul 15 01:29:36
@Futurelab_BE Keys to Compelling Customer Experiences - Forrester’s Customer Experience Forum 2010:  Cre... http://ht.ly/188EmM
scottanidea

Jul 15 00:15:06
“Creativity is allowing yourself to make mistakes. Design is knowing which ones to keep” -Scott Adams
colourlovers

Jul 14 22:12:19
Starbucks is the first brand to reach 10 million Facebook Likes (client) - http://bit.ly/cfelSa
EdelmanDigital

Jul 14 21:57:56
Check out "About Them Continuums" from @ekolsky http://su.pr/2M7BZL #customerexperience
YourCustomers

Jul 14 21:34:54
"Your opinion is valuable to us..." But then what? @Chris_Bailey knows - http://bit.ly/bK6MwV - #cem #custserv
WriteTheCompany

Jul 14 21:26:22
RT @dawnamaclean RT @DeliverBliss: The Service Recovery Paradox: No Excuse for Bad Service - http://j.mp/cfjxrO /via @JHenning
WriteTheCompany

Jul 14 21:17:34
#Customer Satisfaction: Two words, but how many meanings? Explore with @EricJacques - http://bit.ly/bqNmY1 - #custserv
WriteTheCompany

Jul 14 20:56:25
RT @jccarcamo - The Amazing Things #Consumers Will Adapt To - http://bit.ly/ckR2ck
WriteTheCompany

Jul 14 19:49:43
It's all about managing for value http://bit.ly/b8jG7w (via @grahamhill @mjayliebs) #strategy
wimrampen

Jul 14 19:42:13
RT @infosys Customer Relationship Management: Back to CRM Basics: Why Social Media-CRM can wait! http://bit.ly/bG7OIP
BrigittedeLeeuw

Jul 14 19:34:19
Must read article for all those who believe that focusing on customers leads to superior returns http://tinyurl.com/32sh4cw It doesn't!
GrahamHill

Jul 14 18:59:51
Chicken and the egg: Mystery solved? | http://su.pr/2Mha6r
TIME

Jul 14 18:45:21
"If Starbucks can lose its brand mojo, do you think your brand can remain immune to erosion?" Great post by @davidbrier http://ow.ly/2bixD
MichaelHinshaw

Jul 14 18:17:30
Daily factoid: 36% of large NA firms say they regularly delight customers with phone-based customer service. http://tinyurl.com/stateofcxp
btemkin

Jul 14 18:05:10
RT @GrahamHill Value co-creation is a logic. It can be used to look at, understand and improve many business activities.
pgreenbe

Jul 14 18:03:42
Believe in the power of the small story. When you design on too large a scale, you stop seeing people as humans - Pilloton #TED
frogdesign

Jul 14 17:54:25
How to create an advocacy program http://bit.ly/bFA2U1 via @jowyang
armano

Jul 14 17:22:07
5 Tips for Managing Your Company's Brand on the Web - http://ow.ly/2brAI
mashable

Jul 14 17:10:44
Four Lessons on Culture and Customer Service from Zappos Founder, Tony Hsieh http://s.hbr.org/aOroz4
HarvardBiz

Jul 14 17:04:00
What's done cannot be undone, so make little things count to make a big difference. #life
Choypw

Jul 14 16:31:57
Hey brands: forget your message, what’s your STORY? http://goo.gl/fb/Jqiis #sales
YourCustomers

Jul 14 16:15:42
Are Your Customers Smart or Dumb http://goo.gl/fb/RX4Sl #customerservice
YourCustomers

Jul 14 16:15:41
Definition of Customer Satisfaction http://goo.gl/fb/7Knpt #customerservice
YourCustomers

Jul 14 16:09:26
Marshall Goldsmith: "We don't spend enough time teaching leaders what to stop." (TP: "To don'ts" at least as important as "To-do's.")
tom_peters

Jul 14 15:07:52
Did you see the July issue of our newsletter, The Customer Experience Journal? http://tinyurl.com/cxjournal
btemkin

Jul 14 15:02:12
Top Trust Myths: 1 of 2: Trust Takes Time http://goo.gl/fb/1RBK0 #sales
YourCustomers

Jul 14 14:06:24
The Definition of Customer Satisfaction, from @EricJacques http://su.pr/1683lq
YourCustomers

Jul 14 13:45:10
Take Care of Yourself First http://s.hbr.org/axjMYo
HarvardBiz

Jul 14 13:08:39
How to Create a Good Decision Frame: http://EzineArticles.com/4662837
MrsRoadshow

Jul 14 13:06:15
4 Things Your Employees Need From You - http://bit.ly/9fZXLG < I like #4 > #hr #leadership #management
MikeRamer

Jul 14 13:00:35
I just published part 3 of "What If Customer Experience Has No ROI?" http://experiencematters.wordpress.com/
btemkin

Jul 14 11:06:54
CEM vs. CRM - #cem #cex #crm http://hub.am/95eILA
EffectiveExp

Jul 14 10:39:55
Diversity in thinking brings innovation http://bit.ly/cfdzKr
nasscom

Jul 14 08:44:18
Management Tip: 3 Tips for Strengthening Your Big-Picture Skills http://s.hbr.org/cCfdDh
HarvardBiz

Jul 14 06:23:11
@jacobm @ekolsky @pgreenbe ... how to organise to enable more value to be co-created during key touchpoints in the customer experience 6/5
GrahamHill

Jul 14 06:21:39
@jacobm @ekolsky @pgreenbe that looks at who co-creates value, the jobs they are trying to do, the outcomes they want to achieve and... 5/5
GrahamHill

Jul 14 06:20:46
@jacobm @ekolsky @pgreenbe Co-creation's big brother, value co-creation, takes this one step further by providing a robust framework 4/5
GrahamHill

Jul 14 06:19:34
@jacobm @ekolsky @pgreenbe Co-creation is based upon harnessing customers to drive innovation, marketing, sales, service, etc 3/5
GrahamHill

Jul 14 06:18:43
@jacobm @ekolsky @pgreenbe SocCRM is based on the SocNets that customers are naturally part of and that they use to do old jobs better 2/5
GrahamHill

Jul 14 06:17:20
@jacobm @ekolsky @pgreenbe SocCRM and Co-Creation should be linked as they have many of the same roots 1/5
GrahamHill

Jul 14 04:38:27
Free Ebook to boost your thinking: "Taking the NO Out of Innovation" http://bit.ly/bxQEap #innovation #creativity
Brainzooming

Jul 14 03:01:05
RT @aprilyim: Give Bloggers Brand Experience, freedom of +ve & -ve opinion gain them positive influencers #wasea #oSocialMedia
ErikPosthuma

Jul 13 23:19:06
Content Curation: Engage Your Customers in Three Simple Steps http://bit.ly/daRput
MarketingProfs

Jul 13 20:10:05
American Express’ 3 stages of Customer Relationship Care | Beyond Philosophy http://ow.ly/2aKJM
ColinShaw_CX

Jul 13 19:39:26
RT @JHenning: The Service Recovery Paradox: No Excuse for Bad Service http://hub.am/clgwrh #myth #busted
wimrampen

Jul 13 19:16:04
RT @sapcrm: Consumers Spend 9% More for Good Customer Service http://ow.ly/2aUId (American Express)
GrahamHill

Jul 13 17:23:41
The Strategy of Fear - Who Are Your Competitors? http://bit.ly/aZVtNB #collaboration
Brainzooming

Jul 13 17:16:31
3 Things Google Can Learn From Apple - http://is.gd/dqlKe @fastcompany | Experience experience and … experience #UI
vanbael

Jul 13 16:52:00
Content Curation: Engage Your Customers in Three Simple Steps : http://bit.ly/daRput
MarketingProfs

Jul 13 16:40:09
Customer experience is intangible, and most often is a better #brand differentiator than your product/service offerings. http://ow.ly/2aRyh
MichaelHinshaw

Jul 13 16:31:44
23 Brilliant Logos with Hidden Messages!! http://ht.ly/2atwx #design #branding
thinktank_

Jul 13 16:30:08
When firm sells products to fulfill emotional needs, it competes on value. 2/2 #marketing #crm #cem #cxm
Choypw

Jul 13 16:29:43
When firm sells products to fulfill rational needs, it competes on price. 1/2 #marketing #crm #cem #cxm
Choypw

Jul 13 16:15:57
Daily factoid: 55% of firms with customer experience execs face limited funding, compared with 43% of other firms. http://wp.me/p5dex-2c4
btemkin

Jul 13 16:13:11
RT @TalentCulture: When it comes to personal #brands, Do Ask. Don’t Tell - the art of criticism http://bit.ly/9fijTi (via @CareerRocketeer)
Brainzooming

Jul 13 16:08:45
Novel concept: manage customers in portfolios, like you'd manage investments http://bit.ly/bMhOZL
DonPeppers

Jul 13 16:07:37
How to manage a customer's treatment across the whole enterprise? Not segment marketing, but portfolio management http://bit.ly/bMhOZL
DonPeppers

Jul 13 16:05:39
Why marketing segmentation is not sufficient by itself to implement CRM http://bit.ly/bMhOZL
DonPeppers

Jul 13 15:44:03
How to Succeed When Everyone Is in Charge http://s.hbr.org/dkPBrm
HarvardBiz

Jul 13 15:05:04
Net Promoter 2010: The UK’s most recommended brands | Beyond Philosophy http://ow.ly/2aKOi
ColinShaw_CX

Jul 13 12:13:22
How Call Centers Use Behavioral Economics to Sway Customers http://s.hbr.org/ddSjAY
HarvardBiz

Jul 13 12:13:21
A New Tool for Understanding Sustainability Drivers http://s.hbr.org/bJe6vy
HarvardBiz

Jul 13 11:22:49
19 useful sets of 2010 stats on social media - great for reports & reference http://bit.ly/caAWMz
DonPeppers

Jul 13 11:08:00
Webcast July 13 8pm CET: Measuring Customer Experience: New Metrics for the Contact Center http://bit.ly/9zRnsn #cem #cctr
vanbael

Jul 13 08:03:14
Management Tip: 4 Things Your Employees Need From You http://s.hbr.org/cMXCfG
HarvardBiz

Jul 13 06:34:27
If SocCRM is so critical to business, how come SocCRM budgets are still tiny compared to traditional CRM?
GrahamHill

Jul 13 04:55:56
The way we judge & treat employees will have a huge impact on the way they deliver results.
smaxbrown

Jul 13 04:55:38
How To Create A Customer Advocacy Program - http://bit.ly/d1TwYd |by @jowyang @ForbesCMO by @JamieCrager #e20 #pr
gpach01

Jul 13 04:51:31
RT @Brainzooming: RT @HarvardBiz: Benefits of Thinking the Unthinkable http://s.hbr.org/cxxALX (Here's where I bid for ownership of #heresy)
Reaburn

Jul 13 04:51:20
Take a look at @klm Customer Experience Program http://slidesha.re/92etyd
wimrampen

Jul 13 04:33:22
8 Ways to Bring Your Creative Passions to Work (Read) http://dld.bz/kVuJ #JOL #LOA
susan_mccabe

Jul 13 04:29:35
#TwitterTip - If tweeting a "look at the cool thing I'm doing, you're not" tweet, make it about how you're helping someone.
Brainzooming