Jul 12 22:11:01
I'm sending out our monthly newsletter, The Customer Experience Journal, tomorrow. Sign-up here: http://tinyurl.com/cejournal
btemkin
Jul 12 21:45:02
The power of curiosity over willpower - http://j.mp/b0e4J6 (RT @neilperkin, @BBHlabs) #behavioraleconomics
frogdesign
Jul 12 18:05:08
Enduring Ideas: The strategic control map http://bit.ly/9e218n
McKQuarterly
Jul 12 18:00:46
It isn't about design anymore-it's about an educational process that produces creative capital where it did not exist before-@ProjectHDesign
frogdesign
Jul 12 17:31:21
Hopeless.
Choypw
Jul 12 16:13:47
Reading: "Delivering Exceptional Customer Experience in a Multichannel World" http://ow.ly/2aglp
MichaelHinshaw
Jul 12 15:40:31
Part 2 of my post "What if customer experience has no ROI?" went live. http://experiencematters.wordpress.com
btemkin
Jul 12 15:14:46
Intriguing deck: Customer experience program KLM (via Fredzimny’s CCCCC’s): Image via Wikipedia Leontine van Laar... http://bit.ly/amqcE4
fredzimny
Jul 12 14:41:01
RT @CharlesHGreen: From 1to1 Media: Customer Connections Drive Profitability http://ow.ly/2a6L4
DonPeppers
Jul 12 10:35:02
The rise of Collaborative Consumption | Beyond Philosophy http://ow.ly/2a2Fu
ColinShaw_CX
Jul 12 08:09:24
Management Tip: Know the 3 Ingredients of Important Conversations http://s.hbr.org/9EwOWR
HarvardBiz
Jul 12 02:10:42
Thanks for the RTs @QUAKERTRoN @ponweb @IFDK @Jabaldaia @michaelbatistic @ellenfweber @Brioneja @GrahamHill @mkrigsman @hassontwins @Choypw
jorgebarba
Jul 11 18:26:59
Which goes first? Alignment or engagement? #management #leadership
Choypw
Jul 11 12:11:52
RT @pgreenbe Please read @Wim Rampen: The future of marketing - understanding value co-creation. Excellent. http://bit.ly/dno4MS
Reaburn
Jul 11 10:15:59
Experience brands and the new engagement model-http://bit.ly/aR3pY1
Choypw
Jul 11 08:52:17
"A 'No' uttered from the deepest conviction is better than a 'Yes' merely uttered to please, or worse, to avoid trouble." Gandhi
Choypw
Jul 11 07:59:34
"In the end, we will remember not the words of our enemies, but the silence of our friends." Martin Luther King
Choypw
Jul 11 06:32:24
"Most people have the will to win, few have the will to prepare to win." Bobby Knight
Choypw
Jul 11 06:08:50
Marketing in the Google Era-http://bit.ly/by5u1P
Choypw
Jul 11 06:01:37
"Nothing is as far away as one minute ago." Jim Bishop
Choypw
Jul 11 05:58:56
"Every little helps." Tesco #cem #cxm
Choypw
Jul 11 05:55:51
Lies always sound better than the truth. Would you rather be told a terrible truth or a happy lie? #management
Choypw
Jul 11 05:53:50
It's the little things that make a big difference. #cem #cxm
Choypw
Jul 11 05:52:30
"It's the little things that count." Cathay Pacific #cem #cxm
Choypw
Jul 11 05:50:41
It's the little things that move you. #cem #cxm
Choypw
Jul 11 05:48:13
How to Avoid Every Leader's Nightmare: Becoming Irrelevant-http://bit.ly/aKwesD
Choypw
Jul 11 05:46:19
People are emotional. The challenge is to help them realize the power of unconscious rationality. #leadership
Choypw
Jul 11 05:45:04
People only welcome opinions they'd like to hear. The challenge is to help them listen. #leadership
Choypw
Jul 11 05:43:40
Any opinions against their unconscious decision will be ruled out. The challenge is to handle emotion with rationality. #leadership
Choypw
Jul 11 05:40:35
People are more inclined to opinions that are on their side. The challenge is to get their buy-in through WIIFM. #leadership
Choypw
Jul 11 02:31:14
"Winning takes talent, to repeat takes character" John Wooden http://exectweets.com/2010/06/06/the-wisdom-of-coach-john-wooden/
exectweets
Jul 11 02:12:19
RT @Gagrin: #Creativity is declining - The Creativity Crisis - Newsweek: http://bit.ly/9VgzN9
Brainzooming
Jul 11 00:55:12
Endurance is not just the ability to bear a hard thing, but to turn it into glory. - William Barclay
philosophytweet
Jul 10 18:19:12
"Always write with the assumption that the person reading it has never heard of you before." Harder than the alternative.
gapingvoid
Jul 10 16:06:01
@Choypw @mjayliebs Many patterns, for example in complex adaptive systems, are only visible with the benefit of hindsight.
GrahamHill
Jul 10 16:04:34
@Choypw @mjayliebs Famous last words! It is the spotting of patterns that is so challenging, particularly in the complex world we live in.
GrahamHill
Jul 10 16:02:57
@Choypw @mjayliebs The Peak-TREND-End heuristic is just that; a rule of thumb. Like all heuristics it must be applied intelligently.
GrahamHill
Jul 10 15:14:38
Needs-based segmentation-http://bit.ly/c8m4vr
Choypw
Jul 10 15:09:03
"The 4Ps of Improvisational Storytelling - Person I Place I Problem I Props
#creativity"
thinktank_
Jul 10 15:06:58
We have 3 different kinds of vocabulary: Reading I Writing I Communicating - what are your strengths in each? #creativity
thinktank_
Jul 10 15:06:05
@GrahamHill @mjayliebs Everything has a pattern. As long as the pattern is identified, nothing is complicated.
Choypw
Jul 10 15:05:05
@GrahamHill @mjayliebs Do you really believe in the peak-end rule? People remember best only when it's relevant.
Choypw
Jul 10 14:28:43
@Choypw @mjayliebs The peak-trend-end heuristic would suggest that life is not quite so simple.
GrahamHill
Jul 10 14:26:31
@Choypw No problemo!
OutsideInThink
Jul 10 14:25:47
@OutsideInThink Thank you for all the RTs. Appreciate much.
Choypw
Jul 10 13:59:47
Why cares if customer experience has any ROI? Every firm should only care about how to deliver positive experience, then ROC will come. #cem
Choypw
Jul 10 13:18:05
RT @Choypw-Where does value co-creation take place? If not touchpoint, where?! #scrm #crm #cem... http://bit.ly/d9DdKT #OutsideInThink
OutsideInThink
Jul 10 12:43:23
@mjayliebs Capabilities? Hm. Expectations? They always want consistent experience. Trust? They always trust those who walk the talk. #scrm
Choypw
Jul 10 12:06:49
@mjayliebs @GrahamHill Customers want consistent positive experience at every touchpoint.
Choypw
Jul 10 11:45:30
@GrahamHill do you believe Edelman's stats are skewed, wrong or not related to SocCust? http://bit.ly/97fwRd cc @choypw http://bit.ly/9LD8UZ
skewedup
Jul 10 11:27:14
@GrahamHill do you believe Edelman's stats are skewed, wrong or not related to SocCust? http://bit.ly/97fwRd cc @choypw
mjayliebs
Jul 10 11:03:39
Just go back to basics! Apply 5W1H to everything. Make everyone's life easier! #marketing #business
Choypw
Jul 10 10:58:30
VCC is nothing new after all. Value is related to what, or experience. Co-creation is about who, when and where. #crm #scrm #cem
Choypw
Jul 10 10:55:12
Where does value co-creation take place? If not touchpoint, where?! #scrm #crm #cem #business
Choypw
Jul 10 10:54:05
@GrahamHill Does Microsoft co-create value with customers? How about Apple? If not, why?
Choypw
Jul 10 10:51:08
@GrahamHill Where does co-creation take place? touchpoint?
Choypw
Jul 10 10:48:47
@GrahamHill Is there any relationship between VCC and touchpoint experience?
Choypw
Jul 10 10:34:42
@Choypw Relationships are driven through value co-creation. Do you know what your customers and partners really want?
GrahamHill
Jul 10 10:28:18
Every firm wants customers to be emotionally and rationally loyal. Will emotional loyalty drive rational loyalty? #crm #cem #cxm
Choypw
Jul 10 10:24:27
@mjayliebs @Choypw Or are we confusing the silent majority in the long-tail for the loud minority in the SocMed head? #socmedmyths
GrahamHill
Jul 10 10:20:24
How come it's so difficult to focus on the right thing? What's the difference between service experience and customer experience? #crm #cem
Choypw
Jul 10 10:10:38
RT @Choypw-Holy! Just realized that besides CRM and CEM, there is CFM: Customer Feedback Management!... http://bit.ly/c86KTj #OutsideInThink
OutsideInThink
Jul 10 10:10:37
RT @Choypw-Just stop confusing the management world with never-ending jargons! Get back to the... http://bit.ly/9BLRXk #OutsideInThink
OutsideInThink
Jul 10 10:10:37
RT @Choypw-The fact that customers are now enabled to communicate on bigger and faster platform does... http://bit.ly/dezXLf #OutsideInThink
OutsideInThink
Jul 10 10:10:37
RT @Choypw-Stop this stupid Social Customer idea. Customers are still the customers! #scrm #crm http://bit.ly/9ObdNb #OutsideInThink
OutsideInThink
Jul 10 10:04:57
@Choypw Yes, customers are still customers. but capabilities, expectations and who they trust is different than it was #scrm
mjayliebs
Jul 10 09:57:08
Holy! Just realized that besides CRM and CEM, there is CFM: Customer Feedback Management! #crm #scrm #cem
Choypw
Jul 10 09:46:14
Business is about relationships. So do something about it! How do you measure relationship? Based on quantity or quality of touchpoint? #cem
Choypw
Jul 10 09:43:09
Just stop confusing the management world with never-ending jargons! Get back to the basics! #scrm #crm
Choypw
Jul 10 09:39:59
The fact that customers are now enabled to communicate on bigger and faster platform does not mean they are different! #scrm #crm
Choypw
Jul 10 09:37:45
Stop this stupid Social Customer idea. Customers are still the customers! #scrm #crm
Choypw
Jul 10 07:43:31
What exactly is culture fit? That everyone speaks the common language, or alignment; and alignment reinforces engagement! #management
Choypw
Jul 10 06:51:44
Tony Hsieh On His Secrets Of Success - Forbes.com http://icio.us/5mlub3
jorgebarba
Jul 10 06:21:50
More proof! > RT @stevecohncsp: The answer to increased business in bad economy is simple. So why don't co's get it? http://bit.ly/a3Nvyh
bartdecraene
Jul 10 04:39:31
Why do you tweet? To show off you have loads of followers? Or to share knowledge? Or to make money? #twitter #business #scrm
Choypw
Jul 09 22:45:03
Reading: "Energize Your Customer Experience Strategy" http://ow.ly/29kpl
MichaelHinshaw
Jul 09 19:19:30
This Book helps you to move into the Digital era of awesomeness. Download it for free: http://bit.ly/4R9rth
Choypw
Jul 09 17:02:29
RT Thank yous @Innovation360 @ellenfweber @ralph_ohr @Jabaldaia @CreativeSage @WeSayGo @DavidFCox @SAlhir @OliverMeschke @Choypw @outilammi
jorgebarba
Jul 09 16:04:19
Treat your employees like customers. Why? Tom answers in a new video: http://is.gd/dlGtP ^SD
tom_peters
Jul 09 15:38:06
RT @jberkowitz: Who Owns the Customer Experience- http://bit.ly/aGX2dd // Excellent Info #crm #marketing #scrm
rwang0
Jul 09 15:34:19
Who Owns the Customer Experience- http://bit.ly/aGX2dd // Excellent Info #crm #marketing #scrm
jberkowitz
Jul 09 15:09:42
RT @mikeboysen & @CRMStrategies: Another good one by @wimrampen-The Future of Marketing: Understanding Value Co-creation http://ow.ly/294nS
jberkowitz
Jul 09 15:05:11
What is the gap? The distance between you and your competition. The greater the gap, the closer you are to your customer http://bwbx.io/zbNE
Hyken
Jul 09 14:49:50
RT @Jeroen_Bouserie @Choypw: What If Customer Experience Has No ROI? http://bit.ly/bCDDwq #cx #scrm (we get this question alot in #b2b)
megheuer
Jul 09 14:44:15
RT @Choypw: What If Customer Experience Has No ROI? http://bit.ly/bCDDwq #cx #scrm
Jeroen_Bouserie
Jul 09 14:39:20
Great insight RT @Choypw: What If Customer Experience Has No ROI?-http://bit.ly/cVewkk #scrm /via @chrisabutler
ubervu
Jul 09 14:23:08
How Knowledge Management Is Moving Away From the Repository as Goal http://s.hbr.org/cJXeVs
HarvardBiz
Jul 09 14:00:39
RT @Choypw: What If Customer Experience Has No ROI?-http://bit.ly/cVewkk | interesting #scrm
chrisabutler
Jul 09 13:58:52
What If Customer Experience Has No ROI?-http://bit.ly/cVewkk
Choypw
Jul 09 13:56:56
ROI is company-centric. ROC is customer-centric. To have high ROI, invest in ROC. @DonPeppers http://bit.ly/bULkgg
Choypw
Jul 09 13:48:59
ROI or Return on Customer? which is more relevant for your own business? http://bit.ly/8XnMAe
DonPeppers
Jul 09 13:30:10
Webinar: Understand the 7 philosophies for building a great Customer Experience http://ow.ly/296h0
ColinShaw_CX
Jul 09 11:46:23
“If your boss demands loyalty, give him integrity. But if he demands integrity, give him loyalty.” —John Boyd, military strategist, pilot
tom_peters
Jul 09 11:36:40
RT @ariegoldshlager: [PARC] Brainstorming for quality ideas: http://bit.ly/8eaPVX #brainstorming #innovation
GrahamHill
Jul 09 11:15:43
@Choypw Glad you found the post "interesting" which is probably better than "cute" given the content : )
Brainzooming
Jul 09 11:11:18
@Choypw Someone forwarded me an email yesterday about a bad situation. Her only comment in the forward was "Interesting...." What timing!
Brainzooming
Jul 09 10:59:23
@Brainzooming Mine is "cute" or "interesting." Interesting post indeed. We don't mean what we say most of the time.
Choypw
Jul 09 10:49:10
Create sales pipes and forget sales funnels. A brand can do that only if they reveal their true essence at every marketing touchpoint.
elliance
Jul 09 10:47:43
@Choypw Probably should be, but a case of a word to describe something w/o the characteristics it describes! Are there others like that?
Brainzooming
Jul 09 10:42:16
@Brainzooming Shouldn't the word be "versatile?" http://bit.ly/a9VWOB
Choypw
Jul 09 10:38:08
What’s the Most Versatile Word in Your Vocabulary? http://bit.ly/9LxGQc #language
Brainzooming
Jul 09 10:32:36
4 Ways to Boost Customer Experience - destinationCRM.com http://shar.es/mFmdH #cem
vanbael
Jul 09 10:30:02
The rise of Collaborative Consumption | Beyond Philosophy http://ow.ly/296dW
ColinShaw_CX
Jul 09 09:13:43
Delivering a branded customer experience by Accenture-http://slidesha.re/CAf7D
Choypw
Jul 09 09:03:40
"Incorporating Satisfaction into Customer Value Analysis:
Optimal Investment in Lifetime Value-http://bit.ly/9Pg3rf"
Choypw
Jul 09 08:31:11
Management Tip: 3 Tips for Defending without Being Defensive http://s.hbr.org/9PGFee
HarvardBiz
Jul 09 08:05:16
Don't be with someone you can live with; be with someone you can't live without. [via @Detsj]
Choypw
Jul 09 07:26:56
Real Prosperity Doesn't Come From Stimulus — Or Austerity http://s.hbr.org/9DAlaJ
HarvardBiz
Jul 09 06:58:13
Delay is preferable to error. [via @Detsj]
Choypw
Jul 09 06:20:08
Transparency Is A Characteristic, Not A Goal http://bit.ly/d23Zus by @mjayliebs | Good point + it should be a habit, not an act.
vanbael
Jul 09 05:45:19
It's important to understand how people experience experience when designing experience. Else, it's your experience not theirs. #cem #cxm
Choypw
Jul 09 05:26:39
Because the devil is in the details, make little things count! #marketing #cem #cxm #crm #management #leadership #business #scrm
Choypw
Jul 09 05:09:58
@Choypw VCC sits under much of commerce today. But most commerce is not designed to optimise VCC, just to maximise one side of it.
GrahamHill
Jul 09 02:58:01
RT @LindaIreland RT @retaincustomers: Interesting presentation by KLM on Customer Experience Program http://bit.ly/8YFDyS #servicedesign
Reaburn
Jul 09 00:51:21
The man who reads nothing at all is better educated than the man who reads nothing but newspapers.
Detsj
Jul 08 22:32:42
"Taking the NO Out of InNOvation" - Free Ebook http://bit.ly/bxQEap #innovation #creativity #ebook
Brainzooming
Jul 08 21:56:33
Thx 4 RT @Choypw @EffectiveExp: Simplest competitive intelligence: employees think & act like custs http://j.mp/cO8IoX #CEM & #innovation?
aharbourne
Jul 08 21:53:29
Everything You've Always Wanted to Know About #Innovation* But Were Afraid To Ask http://bit.ly/be0fAt Must read!
jorgebarba
Jul 08 20:33:24
How 16 Great Companies Picked Their Unique Names http://bit.ly/bJQRV6 (OPEN blog)
BrandManageCamp
Jul 08 20:27:31
10 Reasons You’re Not Getting Followers on Twitter- http://bit.ly/dvywVT #scrm #socialmedia
jberkowitz
Jul 08 20:26:29
Sensemaking- the manner in which we make meaning during the design process. http://bit.ly/cR8WFK by @jkolko
frogdesign
Jul 08 19:15:05
Webinar: Learn the impact of leadership and culture on Customer Experience http://ow.ly/28xXA
ColinShaw_CX
Jul 08 19:00:25
Good marketers know that consistency/persistence is key. You can't "get in, get out." Others wrongly assume one touchpoint will do it.
LauriJordana
Jul 08 18:19:05
Well begun, half done? Well begun, well begun. It's nowhere near half done. It's just started. #management
Choypw
Jul 08 14:18:32
Please help us understand more about how executives make strategic decisions by completing a survey. http://bit.ly/bMJtrf
McKQuarterly
Jul 08 13:32:53
Forrester: What is the value of a Facebook Fan? Zero! http://bit.ly/dxDDQV #fb (I'd focus on community over fans anyway)
armano
Jul 08 10:45:44
People. Exceution. Action. EXCELLENCE. That's my last 45 years' work.
tom_peters
Jul 08 10:43:54
Great people will create great strategies. Great strategies, if there are such things, will not create great people.
tom_peters
Jul 08 08:36:56
The need for speed and transparency: customer interactions & relationships in the real-time age - incl. whitepaper - http://bit.ly/bZXclI
EffectiveExp
Jul 08 03:54:45
Free ebook & a great resource from the Employee Engagement Network http://bit.ly/9CvxoY
Reaburn
Jul 08 03:33:57
Interesting implications for empathy & assurance dimensions of experiences: Use of fear in #service http://bit.ly/daMIhT via @DeliverBliss
Reaburn
Jul 08 03:00:03
RT @jeanniecw Customer experience opportunity lost. Lame United Airlines tweet inspired this post. http://bit.ly/dqVz8S
Reaburn
Jul 08 02:43:22
The source of best practices for thinkers.
philosophytweet
Jul 08 01:59:48
RT @TalentCulture: 5 #creativity tips for the #workplace from Work Of Art: http://su.pr/7te7ii by @Brainzooming #WorkOfArt
Brainzooming
Jul 08 01:40:04
Join @HBRexchange for tomorrow's #HBRchat at 1pm EDT on putting employees first. Details at http://s.hbr.org/bVnqJe
HarvardBiz
Jul 07 22:27:27
76% of mobile phone owners take photos, 72% txt, 38% internet, 34% video, 34% games, 34% email, 33% music: http://bit.ly/c6fUSa
frogdesign
Jul 07 21:50:23
Getting inside the brand. The value of research. http://bit.ly/b3dsw8 Creative ways Touchpoint gathers brand insight.
touchpointage
Jul 07 21:14:38
I bet 95% of "strategies" fail not because the strategy is defective but because the execution falls flat.
tom_peters
Jul 07 20:55:54
"Words" - the latest free section of The Little BIG Things read by Tom. http://is.gd/dj9ml ^SD
tom_peters
Jul 07 20:51:28
McKinsey Quarterly July 2010 Newsletter--Five global forces that will reshape business http://bit.ly/9tYGkh
McKQuarterly
Jul 07 19:31:47
Critical touchpoint should be identified based on customer preference, competitor ability, and company resources. #touchpoint #cem #cxm
Choypw
Jul 07 19:20:03
@fastcompany Profitable sustainability is achieved by innovation. @rdbrunner #30SecondMBA
Choypw
Jul 07 19:04:55
What's More Important, Innovation or Growth? @rdbrunner answers this week's #30SecondMBA http://bit.ly/abjIML
fastcompany
Jul 07 18:30:11
treat your customers right. Nice post from @nancyduarte on Adobe (client) customer experience http://bit.ly/dmEmy9 #fb
armano
Jul 07 18:25:03
Reading: "Customer Experience Management – The Telecom Industry Ahead" http://ow.ly/28ckK #cem #cex
MichaelHinshaw
Jul 07 17:01:55
Extremes in Customer Service http://su.pr/1Tjx70
YourCustomers
Jul 07 16:49:42
Do You Have Their Backs? Or Just Your Own? http://s.hbr.org/donkG8
HarvardBiz
Jul 07 16:27:13
Do your employees trust you? Why do you think that is? 4 Leadership Behaviors That Build or Destroy Trust: http://ht.ly/28cB9
kenblanchard
Jul 07 15:00:20
I like the dreams of the future better than the history of the past.
Detsj
Jul 07 14:57:35
The Benefits of Thinking the Unthinkable http://s.hbr.org/cxxALX
HarvardBiz
Jul 07 14:57:34
Retaining a Workforce That Wants to Quit http://s.hbr.org/bgcUw7
HarvardBiz
Jul 07 13:53:03
Simplest competitive intelligence: employees think & acting like customers -HBR http://j.mp/cO8IoX Real #CEM & #innovation?
aharbourne
Jul 07 13:36:32
Most B2B companies credit the last marketing touchpoint as the lead source, neglecting points earlier in process. http://bit.ly/aglgiu
PrimeDayton
Jul 07 13:30:56
What is Customer Service? http://goo.gl/fb/A5Emd #customerservice
YourCustomers
Jul 07 13:30:56
YourCustomers
Jul 07 13:30:03
The rise of Collaborative Consumption | Beyond Philosophy http://ow.ly/283eo
ColinShaw_CX
Jul 07 12:32:45
RT @Choypw - touchpoint is critical when it's not yet critical; it's no longer critical when it's already cr... http://tinyurl.com/39wuhbm
your_marketing
Jul 07 12:31:07
touchpoint is critical when it's not yet critical; it's no longer critical when it's already critical. #marketing #touchpoint #cxm #cem
Choypw
Jul 07 11:17:26
Our latest email newsletter, which goes out later today, will announce a cool little project. Stay tuned. http://bit.ly/bSkSU9
DanielPink
Jul 07 11:00:18
Thanks for RTs this wk! @MyPath_MP @A_Greenwood @kurtbcarr @Choypw @chrissstone @173sud @chuckfrey @DeKleinePrinses @getrealresults @ldguymn
Brainzooming
Jul 07 08:39:31
Management Tip: Remove the Mental Barriers to Career Success http://s.hbr.org/c8s6w4
HarvardBiz
Jul 07 06:16:14
Even with an emotive brand you've come to know well, the most pleasing interactions are totally unexpected.
Emotivebrand
Jul 07 04:34:50
What is influence? http://bit.ly/c1ykzs
frogdesign
Jul 06 23:26:25
Carol Roth published over 100 customer service tips from experts and entrepreneurs. Worth your time - http://ht.ly/27xnm
Hyken
Jul 06 21:41:45
Grooming Leaders to Handle Ambiguity http://s.hbr.org/c3k7Uo
HarvardBiz
Jul 06 21:41:44
How to Avoid Death by Presentation http://s.hbr.org/bCbNiq
HarvardBiz
Jul 06 21:41:43
Who Is the New CEO? http://s.hbr.org/9LYSsK
HarvardBiz
Jul 06 21:38:10
World Cup Leadership Lessons http://s.hbr.org/aXo4Nv
HarvardBiz
Jul 06 21:21:29
Great reminder from Jon Thomas to"Love Your Audience." http://su.pr/2cUI7H #customerservice #scrm
YourCustomers
Jul 06 21:12:31
How many social media monitoring/analysis acquisitions can you remember? Here's the score card: http://bit.ly/d95H5V
gilliatt
Jul 06 20:56:37
What do you expect of people? http://ht.ly/27Num
kenblanchard
Jul 06 19:30:46
"They always say time changes things, but you actually have to change them yourself."--Andy Warhol
exectweets
Jul 06 18:34:46
@Choypw Thanks for all the RTs the past few days...I really appreciate the support!
Brainzooming
Jul 06 17:42:28
At least 10%. RT @DeliverBliss: RT @MindshareVoice Take our quick Social Media survey! It'll make you 10% more awesome! http://bit.ly/aEyMOw
Reaburn
Jul 06 17:42:01
post on How to Empower Your Employees to Serve their Newly Empowered Clients http://bit.ly/aNWLXV
BillIves
Jul 06 17:11:14
is making little things count.
Choypw
Jul 06 17:05:05
The Break Up between the advertiser and the customer | Beyond Philosophy http://ow.ly/27rGq
ColinShaw_CX
Jul 06 17:02:15
The Case Against Collaboration, Part 2 http://su.pr/A1MY0l
YourCustomers
Jul 06 16:57:31
How to Ruin Your Brand, Your Business, and Your Career: The 13 Worst Marketing Mistakes: http://bit.ly/9JoIum
MarketingProfs
Jul 06 16:56:55
Daily factoid: 70% of firms without a customer experience exec lack a clear customer experience strategy. http://tinyurl.com/cxpmatters
btemkin
Jul 06 16:40:01
New Blog Post: CRM and Multi-channel Marketing: Of Suds and Shoes and Many Things http://bit.ly/df2RPa
Epicor_Retail
Jul 06 15:36:49
repeat after me "Influence is not Reach, Reach is not Influence. Fast Company is not to be trusted". #FeelBetterNow
ekolsky
Jul 06 15:36:30
Have you sought out and over-reacted to a customer (external or internal) problem today? (HUGE OPPORTUNITY .)
tom_peters
Jul 06 15:12:07
My take on the #Gartner #SCRM Magic Quadrant? Not quite there - http://bit.ly/9UoO24
ekolsky
Jul 06 15:10:45
RT @rwang0 Applying The Five Stages Of SCRM Adoption « A Software Insider’s Point of View http://bit.ly/aO5orl | good research piece
ekolsky
Jul 06 14:25:08
Internal customers at least as important as external customers-what's your "love and affection" strategy for internal customers this week?
tom_peters
Jul 06 14:23:57
To be sensitive is not to be soft. Sensitive is a good idea in business because it works!
tom_peters
Jul 06 14:13:48
For your customers to be loyal to you, you must first be loyal to your customers! http://bwbx.io/Ci4S
Hyken
Jul 06 14:07:11
When & Where Emotional Intelligence Needs To Enter an Organization http://goo.gl/fb/aZJss #sales
YourCustomers
Jul 06 14:05:21
Don't Play "Gotcha" with Senior Execs, Because They'll "Getcha" http://bit.ly/ctEgmi #personalbrand #jobs #strategy
Brainzooming
Jul 06 13:35:43
Congrats to Sprint (Adriano) and CIGNA (Lindberg) for CRM Excellence Awards. My post on leadership: http://experiencematters.wordpress.com
btemkin
Jul 06 13:12:13
No one cares if your customer experience is 5% better, they care if you are… http://goo.gl/fb/MCVAC #customerservice
YourCustomers
Jul 06 12:10:03
8 Ways To Bring Your Creative Passions to Work: http://ow.ly/27t4X #creativity
chuckfrey
Jul 06 09:52:49
Read @ekolsky VERY impnt. analysis of Gartner Customer 360. Absolute must. http://bit.ly/d28eht
pgreenbe
Jul 06 05:59:20
With VCC, should we move from 1-to-1 to 1-with-1? @DonPeppers #marketing
Choypw
Jul 06 05:53:03
VCC is about engaging others to create value together. But is VCC always better than creating value for others by own efforts? #marketing
Choypw
Jul 06 05:44:18
@GrahamHill That's from Lao Zi Graham... But VCC is interesting. Is VCC the future of everything? Is Microsoft/Apple into VCC? If not, why?
Choypw
Jul 06 05:09:07
@Choypw Confucian value co-creation?
GrahamHill
Jul 06 04:59:15
Does value come at a price? Or is something valuable priceless? Like water? #marketing
Choypw
Jul 06 04:28:46
The key to effective value co-creation is to put yourself in others' shoes and ask WIIFM. It's simple but easier said than done. #marketing
Choypw
Jul 06 03:16:06
Value co-creation is not the future of marketing but everything. #marketing
Choypw
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