Tweets of 10-16 Aug 2010

Aug 16 22:12:06
TYVM! @RickRoss10 @ChoyPW for RTs & @MorrisTed for Weekend Honor Roll & @HeidiThorne @EricJacques @TedCoine @ExpertInService 4 blog mentions
WriteTheCompany

Aug 16 21:20:32
Are you asking the question, "What does she [employee] need?" New blog from Tom: http://is.gd/ekD8B ^SD
tom_peters

Aug 16 21:08:42
@red_social @MarkTamis @alexbaumgardt @prem_k @Bob_Thompson @spirospiliadis @elauna @seo_depp @Choypw @burkejames @JanetJoz Thx 4 RT's :)
wimrampen

Aug 16 20:35:51
"Do only as much as your resources will allow." Great advice for any #brand. If you can't do something well - just don't. http://ow.ly/2qomm
MichaelHinshaw

Aug 16 20:22:00
New Journal of Service Research Article - Customer Engagement as a New Perspective in Customer Management http://bit.ly/czVKhG
WPCCSL

Aug 16 18:43:58
@ErikPosthuma @Choypw thanks for the Rt.
onlinepro

Aug 16 17:48:01
@FabComLive I define touchpoint as interaction between 2 or more entities which happens anytime any place by any means for a purpose.
Choypw

Aug 16 17:00:23
As you head into that meeting, ask yourself: "Do I aim to make an IMPRESSION or a CONNECTION?" #LeadChange
KnowledgeBishop

Aug 16 16:59:16
RT @bizshrink: Brilliant simplicity. Simply Brilliant @GwynT: "Leadership & the Attitude Contagion" http://bit.ly/as4xf9
KetelboeterPR

Aug 16 16:58:52
Your #brand isn't necessarily behind the wheel, but it is in control of the map customers use to navigate. http://ow.ly/2qgul
MichaelHinshaw

Aug 16 16:51:43
Hyken RT @DisneyInstitute Business excellence is the ability to see beyond results & recognize the value of the entire experience.
Hyken

Aug 16 16:41:15
Good leaders communicate the vision clearly, creatively, and continually. - John Maxwell
tedcoine

Aug 16 16:24:32
"FabCom WORD OF THE DAY: Touchpoint: The interface of a product/service/brand with customers, non-customers,... http://fb.me/Ha4aOLkw"
FabComLive

Aug 16 16:18:43
I posted THE 6 elements of an experience; it's critical for finding strengths and weaknesses. http://experiencematters.wordpress.com
btemkin

Aug 16 16:07:31
RT @expertinservice: For bookstores, great customer service is crucial. Value = the expertise of staff. http://ow.ly/2qdGU #custserv /YES!
tedcoine

Aug 16 15:34:58
RT @KristinaEvey: RT @barrypeters Do customers play a role in the service experience? http://bit.ly/a458bh #custserv
tedcoine

Aug 16 15:31:44
A Tale of Two Businesses – Some Lessons on Improving How You Manage Your Company http://bit.ly/d5y3Kv (via @tanveernaseer) #ceo #cem
KetelboeterPR

Aug 16 15:18:04
TT appreciates your kind RTs @donal_cahalane x2 @Altertweet @Choypw @TheCorkNews @paulalexgray @DKMMC @Jabaldaia @timstock @moxys @GuyFlouch
thinktank_

Aug 16 15:06:09
Four #brands you probably haven't heard of - but you will. http://bit.ly/cp7uxy v/ @WolffOlins
thinktank_

Aug 16 14:55:10
Tip to Make Customers Happy: Follow Up - http://ow.ly/2q6MV #custserv #customerservice
ericjacques

Aug 16 14:48:02
Complaint management 2.0: Seven lessons from the frontline http://ht.ly/2qb3m #complaints #socialmedia #socmed
MyCustomer

Aug 16 14:29:51
Creating value with #prodmgt #development and #innovation reading:A product development tip - from a measuring cup http://bit.ly/aJL205
ericjacques

Aug 16 14:20:38
Good post on #custserv by @royatkinson reading:Give It To Me Now, Give It To Me Straight http://bit.ly/coQnN1
ericjacques

Aug 16 14:11:53
Evaluating Partnerships--3 tips for evaluating (and making the most of) a new business relationship http://ht.ly/2q9p7
kenblanchard

Aug 16 14:10:45
RT @richdigirolamo: Do you really value and use employee ideas? Or is it just lip service?
ericjacques

Aug 16 13:48:52
Five Warning Signs Your Innovation Efforts Are Going Off the Rails http://s.hbr.org/cOyy9N
HarvardBiz

Aug 16 13:00:11
@Choypw Thanks for the RT and sharing my blog .... http://tinyurl.com/2f7dlwx
MKCallConsult

Aug 16 12:05:03
Victory often requires gracious honesty at pivotal moments. #BeTheOne
KnowledgeBishop

Aug 16 11:59:33
RT @LeadToday: It's not really success if it comes at the cost of integrity./Quote of the month!!!
tedcoine

Aug 16 11:41:25
"Outdoors and Out of Reach, Studying the Brain" NYTimes http://nyti.ms/9cQ3Qv [how disconnecting from tech affects attention & memory}
gail_nelson

Aug 16 11:07:55
RT @ariegoldshlager: Welcome to the Age of Engagement: http://bit.ly/9MrDZX
GrahamHill

Aug 16 11:06:08
Another great post on #leadership by @leadershipfreak reading:Dealing with disagreements http://bit.ly/9JmuYq
ericjacques

Aug 16 11:02:00
RT @ralph_ohr: RT @timkastelle: New blog post: The Best Way to Have a Great Idea... thoughts on exp, failure & inno http://bit.ly/asgYGR
GrahamHill

Aug 16 10:58:26
Important read -- #custserv by @KateNasser reading:Professional People Skills – Mindset to the SkillSet http://bit.ly/9lyTbY
ericjacques

Aug 16 10:52:27
Another story about great #custserv by @enthused reading:Little things http://bit.ly/dcJsdO
ericjacques

Aug 16 10:48:14
Great story about #custserv by @Hyken reading:Ask the Extra Question http://bit.ly/9UaU2K
ericjacques

Aug 16 10:43:13
Seldom do I read a book that leaves my jaw agape from it's depth & relevance. "The Ultimate Question" does just that!
tedcoine

Aug 16 10:35:27
@Choypw http://tinyurl.com/ydryfrq - have been somewhat distracted so far but it looks interesting.
ericswain

Aug 16 10:32:28
The right way for #custserv to #sales by @ImpactLearning reading:Do Your Service and Support Reps Love to Sell? http://bit.ly/dccQg4
ericjacques

Aug 16 10:32:02
@ericswain Oh is the paper a good one? Where can I have a copy of that please?
Choypw

Aug 16 10:31:44
Latest Accenture Report on How to Create the Right New Products in the Right Way http://bit.ly/6TjD6d #innovation #marketing
thinktank_

Aug 16 10:20:02
The Customer Experience prize that finds you | Beyond Philosophy http://ow.ly/2q19Y
ColinShaw_CX

Aug 16 10:09:45
@Choypw @GrahamHill I may need to have a look at that. Reading the Liljander & Roos paper Graham alerted me to now.
ericswain

Aug 16 10:05:03
"Experience design slides. Great analysis. RT @catch_fish: http://tinyurl.com/2vrrdca
Exploring Service Design: UX Beyond the Screen"
ErikPosthuma

Aug 16 10:00:06
Is it any good? RT @dougnewdick: @soabooks Reading "SOA: Principles of Service Design" at the moment. #SOABOOKS
ErikPosthuma

Aug 16 09:47:27
@GrahamHill @ericswain It's from Human Sigma: Managing the Employee-Customer Encounter.
Choypw

Aug 16 09:46:46
RT @ericswain: Why Bad CRM Can Kill A Business | CRM News http://ow.ly/2pNKb Click through to the Infographic. It's worth it.
GrahamHill

Aug 16 09:31:21
RT @HYVE_CoCreation: "Why co-creation can be of value itself" http://www.baqmar.be/?p=4542
GrahamHill

Aug 16 09:29:01
@ericswain I think the answer is contained within the book mentioned in http://tinyurl.com/38mrsx2 cc @choypw
GrahamHill

Aug 16 09:17:57
RT @Choypw: "Rationally satisfied customers behave no differently than dissatisfied customers." John Fleming and Jim Asplund
GrahamHill

Aug 16 09:00:05
RT @DanWeese: Whenever firms excel in the vital area of customer experience, they get an advantage of exceeding 14% over customer...
ErikPosthuma

Aug 16 08:55:01
RT @Rexel: Another reason the airline customer experience is broken http://goodexperience.com/2010/08/another-reason-the-ai.php
ErikPosthuma

Aug 16 07:51:11
RT @Choypw: Why “Wowing” Your Customers Matters, and How to Measure It!-http://bit.ly/d11AbZ #cem #cxm #marketing
GrahamHill

Aug 16 07:50:25
"Rationally satisfied customers behave no differently than dissatisfied customers." John Fleming and Jim Asplund #cem #cxm #marketing
Choypw

Aug 16 07:50:02
Cool vid! RT @dude1phoenix: Welcome to Customer Experience http://t.co/M2MeKHD RT @livebis RightNow: CRM мертв http://goo.gl/fb/7J73l
ErikPosthuma

Aug 16 07:49:37
Why “Wowing” Your Customers Matters, and How to Measure It!-http://bit.ly/d11AbZ #cem #cxm #marketing
Choypw

Aug 16 06:50:02
CE doesn't end when saying goodbye. RT @meannie: Affirm The Purchase Decision Long After the Sale http://bit.ly/dxnN1z
ErikPosthuma

Aug 16 06:45:03
Empathy is where good CE starts. RT @MKCallConsult: My best Customer Experience was unexpected because....: http://tinyurl.com/2f7dlwx
ErikPosthuma

Aug 16 06:28:42
RT @rwang0: @pgreenbe has a call to action to stop talking and start doing #scrm http://bit.ly/9PYLUa
mich8elwu

Aug 16 05:46:22
@ErikPosthuma Appreciate your RT! :)
Choypw

Aug 16 05:45:02
RT @Choypw: What's the perfect experience? It delights rationally and emotionally, and it lasts. #cem #cxm #marketing
ErikPosthuma

Aug 16 05:44:11
Obliquity by Kay, Employees First by Nayar, Idea Selling by Harrison @GrahamHill
Choypw

Aug 16 05:32:54
RT @jorgebarba: Business Model #Innovation and Competitive Imitation — HBS Working Knowledge http://bit.ly/bJVJi6
GrahamHill

Aug 16 04:45:59
People do things for their reasons, not yours. So always ask WIIFM. #cem #cxm #management
Choypw

Aug 16 04:45:01
Shine a light on others! RT @toddschnick: 5 Simple Ways To Serve Others http://bit.ly/b7io8b #in #ShineALight @jennydevaughn @rockinrobync
ErikPosthuma

Aug 16 04:40:02
Prove your value, so true. RT @onlinepro: The Rebirth of Customer Experience: http://bit.ly/dkGAQO
ErikPosthuma

Aug 16 03:50:02
Grateful for RTs @brandleadership @davidweale @costelloland @lrmeyer747 @Choypw
KnowledgeBishop

Aug 16 03:30:02
RT @pauldervan: Are multichannel retailers providing a better customer experience? http://bit.ly/aAfdfY from @econsultancy
ErikPosthuma

Aug 16 02:50:02
Grateful for RTs @smaxbrown @lrmeyer747 @Choypw @ReneeFiorilli @ReadyTOFeedBack @alshalloway
KnowledgeBishop

Aug 16 02:35:02
Appreciate RTs @EmilieMeck @nunosanches @auntivi @Choypw @lrmeyer747 @tneogi @cwilkeson
KnowledgeBishop

Aug 16 02:05:04
A journey is best measured in friends rather than miles. - Cahill via @thehrgoddess
KnowledgeBishop

Aug 16 01:31:12
Twitter is awesome, but nothing beats meeting people face to face. Don't forget to get out there
unmarketing

Aug 16 01:05:03
This week, create a culture where employees are appreciated & trusted to do great work. via @smaxbrown
KnowledgeBishop

Aug 16 00:58:44
5 Key Benefits of Monitoring Your Client’s Brand on Social Media - http://mash.to/2pV0v
mashable

Aug 16 00:38:55
@ClienteerHub Thx for the support @uxpectations @HOWTOEXPERIENCE @ImpactLearning @NewWorkTrends @Choypw @DeliverBliss You all rock! :) - U2!
KiaMousavi

Aug 16 00:28:28
Thx for the support: @KiaMousavi @uxpectations @HOWTOEXPERIENCE @@ImpactLearning @NewWorkTrends @Choypw @DeliverBliss You all rock! :)
ClienteerHub

Aug 15 23:26:41
The Taste for Twitter http://fb.me/FHmGJoNs
TickYes

Aug 15 23:05:03
Knowledge IS power, but enthusiasm pulls the switch. - Ivern Ball via @earthXplorer
KnowledgeBishop

Aug 15 22:42:24
The Heart of #Innovation: 20 Qualities of an Innovator http://ht.ly/2pTqf v/ @jorgebarba
thinktank_

Aug 15 21:47:00
Psychology: Learning to fail can bring success http://bit.ly/bdIp5X
Jabaldaia

Aug 15 21:46:05
Today, though many will see the problem and several will see a solution, few will take action. Shall we? #BeTheOne
KnowledgeBishop

Aug 15 21:35:31
How personal is personal enough for your #customer experience? By @LindaIreland - http://bit.ly/cWIyxR
WriteTheCompany

Aug 15 21:20:31
TYVM! @MarketingVeep @ChoyPW 4 RTs & @DrBret 4 Leadership list add: http://bit.ly/arEVWU % & @Skip7547 4 #FF Daily: http://bit.ly/dqPzV8
WriteTheCompany

Aug 15 21:06:51
RT @MNBurgess - Is Consumerism Killing Our Creativity? - http://bit.ly/cf6xkf - #retail @Michael_MBA: @the99percent
WriteTheCompany

Aug 15 21:05:03
The hater always loses more than the hated. via @LeadToday:
KnowledgeBishop

Aug 15 19:12:21
If you ever want to feel smart, read "Clients from Hell" and feel thankful.. http://goo.gl/5T4I
donal_cahalane

Aug 15 18:29:37
Entertaining article on airlines customer service http://tinyurl.com/26pg4do
Hyken

Aug 15 18:05:03
Doing the right thing at the right time begins with knowing the right thing before it's time. - via @pdncoach
KnowledgeBishop

Aug 15 17:39:04
What's the perfect experience? It delights rationally and emotionally, and it lasts. #cem #cxm #marketing
Choypw

Aug 15 15:56:13
RT @stewartb2b: 5 Stages Integrated Digital Marketing LifeCycle shows customer touchpoint graphic http://budurl.com/smtlc
JohnLusher

Aug 15 13:05:02
Selfishness is costly: self-awareness is priceless.
KnowledgeBishop

Aug 15 13:00:50
Time heals but memories last.
Choypw

Aug 15 13:00:33
Positive experience is only entry ticket. Unforgettable experience rules as it lingers in mind forever. #cem #cxm
Choypw

Aug 15 12:53:00
RT @scottmckain: How vital is an Ultimate Customer Experience ®? http://Ez.com/sulv // I love Sullivan's too, great food and service.
DeliverBliss

Aug 15 12:39:12
RT @mitchjoel: Does your brand offer value? Real value? Most brands fail. Miserably: http://bit.ly/9uyiuc
DeliverBliss

Aug 15 12:35:06
Business Loyalty, what is that? Honesty, open communication, Exceed expectation.
StartLiving101

Aug 15 11:35:02
RT @danieltompsett: RT @fpetavy: Interesting model for customer co-creation by Saul Parker from @facecocreation - http://bit.ly/9CMCY4
ErikPosthuma

Aug 15 11:35:02
RT @marksmalley: @RobertEStroud Yep. Look at Customer Experience Management http://tinyurl.com/ct456l and think about how Disney would...
ErikPosthuma

Aug 15 08:03:21
Reading a Slideshare deck about Customer Lifecycle Management. Gave up when I read 'Value = Benefits - Costs'! Out of date thinking
GrahamHill

Aug 15 06:35:02
RT @michael_mba: RT @joshua_d: avoid broken a customer experience RT @HarvardBiz: Anatomy of a Failed Launch-The Michelin PAX...
ErikPosthuma

Aug 15 05:49:42
How Facebook could co-create value - sustainably http://bit.ly/bAqUy5 post by @ireneclng - another one of my favorite blogs #marketing
wimrampen

Aug 15 05:35:02
RT @Aceyg: Small Steps To Improve Customer Experience http://bit.ly/9eAjZ7
ErikPosthuma

Aug 15 05:16:37
White Board Wisdom - The truths left over after the meeting has ended: http://bit.ly/rJsVs #humor #business #FunnyEye
Brainzooming

Aug 15 03:35:02
TY for RTs @NewWorkTrends @Lifehackersha @ScheubelDevelop @Choypw @lrmeyer747
KnowledgeBishop

Aug 15 03:30:02
RT @MarkRiffey: RT @scottmckain: Sometimes, all it takes 4 an "Ultimate Customer Experience ®" is a paper hat & a thank you note:...
ErikPosthuma

Aug 15 03:28:41
Who Should the Strategic Thinkers Be in Your Organization? http://bit.ly/cC1pgt #strategy #planning
Brainzooming

Aug 15 03:20:02
Grateful for RTs @JimmyShawComic @Choypw @lrmeyer747 @landesc @davisk1227 @card4net @vesselproject @ScheubelDevelop
KnowledgeBishop

Aug 15 03:20:00
Building an Innovative Strategy to Continue Winning with Fewer Marketing Resources http://bit.ly/a03HD9
Brainzooming

Aug 15 03:05:02
TY for RTs @ScheubelDevelop @NewWorkTrends @Lifehackersha @tadams_InMind @tedcoine @rich_wong @EmilieMeck @lrmeyer747 @Choypw @card4net
KnowledgeBishop

Aug 15 01:05:04
Don't worry about failure: Worry about the chances you miss when you fail to TRY. - via @OurTownMagazine
KnowledgeBishop

Aug 15 00:05:05
Integrity is best gauged when no one is looking. @via AriaaJaeger
KnowledgeBishop

Aug 14 22:52:24
RT @lms0414 Excellent article on #customer retention strategies from Service Untitled: http://bit.ly/b26By9 #custsvc
WriteTheCompany

Aug 14 22:39:34
Finding and Delighting Your Best #Customers! Intelligent insights from @BarryPeters - http://bit.ly/cbcgip
WriteTheCompany

Aug 14 21:42:50
Top 10 Ways to Lead More Effectively with Humor http://j.mp/bLqMPv
jlevymedia

Aug 14 21:23:34
@Lerou Appreciate your RT!
Choypw

Aug 14 21:21:39
This @Reaburn #customer experience #service encounter shows how to drive #customers away - http://bit.ly/8YtF5U
WriteTheCompany

Aug 14 21:21:17
RT @Choypw: "Apple opposes, IBM solves, Nike exhorts, Virgins enlightens, Sony dreams, Benetton protests...Brands are not nouns but verbs"
Lerou

Aug 14 21:10:35
Measurement and imagination are locked in a dance they can do either badly or well.
MARTYneumeier

Aug 14 21:05:29
@brandcowboy @eddym3 @dancollinstwit @pointsouthkoa @beapositive1 @choypw @kadycantshutup (thanks for liking www.vgoel.blogspot.com )
vikaspgoel

Aug 14 21:05:06
The good leader makes a profit: the great leader makes a difference.
KnowledgeBishop

Aug 14 20:52:09
"#Apple opposes, #IBM solves, #Nike exhorts, #Virgins enlightens, #Sony dreams, #Benetton protests... #Brands are not nouns but verbs." JMD
Choypw

Aug 14 20:38:09
"Success means never letting the competition define you." Tom Chappell #marketing #business
Choypw

Aug 14 19:31:46
"Creation and destruction are two sides of the same coin." Vaclav Havel
Choypw

Aug 14 19:08:46
An article on the psychology of power in the WSJ: http://on.wsj.com/bLvNxY (via @jonahlehrer)
DanielPink

Aug 14 18:29:52
"We must have a tolerance of differences." Frederik Bolkestein #management #leadership
Choypw

Aug 14 17:38:50
Don't compare. Create.
armano

Aug 14 17:20:48
RT @simonmainwaring: One billion minds collaboration process to solve business and non-profit problems. Love this. http://ow.ly/2ptyL
GrahamHill

Aug 14 16:11:23
RT @TammyBurnell: The key of all life is value. Value is not what you get, it is what you give./Five-Star Quote!!
tedcoine

Aug 14 16:05:06
Authentic leaders build people up not tear them down. via @LeadToday #leadership #LeadChange
KnowledgeBishop

Aug 14 16:02:01
Perfection Isn’t Something to Strive For http://bit.ly/dlHrUb #mistakes #learning
Brainzooming

Aug 14 14:22:43
@Choypw Most welcome. It is well deserved!
KnowledgeBishop

Aug 14 14:05:07
More doors are opened with "please" than with keys - @BelaSheria via @nikkiclifton
KnowledgeBishop

Aug 14 11:50:20
RT @JohnFMoore: RT @Choypw: RT @ericjacques: Tip to Make Customers Happy: Follow Up http://om.ly/rAgA #custserv #customerservice
truetb

Aug 14 11:40:59
RT @Choypw: RT @ericjacques: Tip to Make Customers Happy: Follow Up - http://om.ly/rAgA #custserv #customerservice
JohnFMoore

Aug 14 10:54:03
Tip to Make Customers Happy: Follow Up - http://ow.ly/2pz1j #custserv #customerservice
ericjacques

Aug 14 10:30:02
A special thank you to @Choypw for sharing many of my thoughts with his friends. I truly appreciate the RTs!
KnowledgeBishop

Aug 14 10:08:50
@KnowledgeBishop Appreciate much for the mention! :)
Choypw

Aug 14 10:07:49
@GrahamHill Ha! I'm so stuck with the search of origin... Back to basics... Hopeless to reach the sky...
Choypw

Aug 14 10:00:31
For perspective on customer touch-points, #FF @Choypw, one of the most generous people in the tweet-sphere!
KnowledgeBishop

Aug 14 09:58:18
@Choypw ack! Typos late at night with thumbs on an iPhone! I'll make it right.
KnowledgeBishop

Aug 14 06:30:50
@Choypw Set your sights higher.
GrahamHill

Aug 14 06:12:25
@GrahamHill @PaulBaldovin Everything works. If it doesn't, it's either because of different situation or ineffective execution.
Choypw

Aug 14 06:04:23
The Vendor Client relationship - in real world situations http://bit.ly/dpfFJB
wimrampen

Aug 14 05:58:07
RT @PaulBaldovin: Why Waiting Until A New Business Model Is Proven Doesn't Work http://goo.gl/XVoc
GrahamHill

Aug 14 04:15:48
@KnowledgeBishop Is it @chowpw or @choypw...? :P
Choypw

Aug 14 04:14:45
@carlbberg @Choypw @cjwake @AllyGoldsteinn @ToddWalker @instantaweb @JeremyMok Thanks for the RTs! (Open vs. Closed Innovation)
David_Rogers

Aug 14 03:40:02
"All together" is written separated and "separated" is written all together.
OMGFacts

Aug 14 03:26:27
TY! @SvcEssentials @ChoyPW @AdWrighty @RBCFocus 4 RTs & @ThunderstruckMG @JCCarcamo @JedLangdon 4 #FFs & @DanREvans @RussLoL 4 inspiration
WriteTheCompany

Aug 14 02:05:13
Building a better pricing structure http://bit.ly/ch9Zei
McKQuarterly

Aug 14 01:33:43
Theodore Roosevelt was the only U.S. president to deliver an inaugural address without using the word "I". #Trivia
HennArtOnline

Aug 14 01:05:03
You move in the direction you face. You face in the direction you design. @JamesRivers
KnowledgeBishop

Aug 14 00:40:04
Reading... The Nine Moods of Color http://ow.ly/2nuw4
colourlovers

Aug 14 00:05:03
Most people today doubt their beliefs and believe their doubts. Be different. - @Randy_Gage via @dave_carpenter
KnowledgeBishop

Aug 13 22:29:03
RT @DFHobbs Too many marketers think of "branding" as a wardrobe function. It's WHO YOU ARE people!
MichaelHinshaw

Aug 13 22:04:20
“The customer is always right, unless I say he’s wrong.” Matt Youngblood on the recent JetBlue incident http://ht.ly/2prLi
kenblanchard

Aug 13 20:23:27
Prospect is seeking custoemr journey mapping without customer validation. Need to tell a prospect they are wrong. #cem #customerexperience
LiorStrativity

Aug 13 18:39:07
RT @HYVE_CoCreation: "Why co-creation can be of value itself" http://bit.ly/dkf4Md | love this..
wimrampen

Aug 13 18:25:03
A culture [that values customer experience] cannot be wished into existence. http://ow.ly/2pgbf //via @clienteerhub
MichaelHinshaw

Aug 13 18:07:44
Anatomy of a Failed Launch — The Michelin PAX Tire http://s.hbr.org/dySm8r
HarvardBiz

Aug 13 18:07:20
RT @fastcodesign: Appreciating the Genius of Everyday Objects: http://bit.ly/cWRklt #hiddenheroes
fastcompany

Aug 13 18:06:52
Open vs. Closed Innovation: How Much Evil Is Just Right? http://ow.ly/2op6u (via @ConversationAge) #google #apple
frogdesign

Aug 13 18:06:42
Want to create an exceptional #customer experience? @JedLangdon recommends you ditch this - http://bit.ly/arQgLw
WriteTheCompany

Aug 13 17:35:57
How important is follow up in #customer #service? @EricJacques explains from experience - http://bit.ly/bCf8Xa
WriteTheCompany

Aug 13 17:28:35
Thanks @TedCoine @ChoyPW @MoreTips4U for RTs ... & @BartdeCraene @EricJacques @KateNasser @MarilynSuttle @RussLoL for #FFs. Appreciate It!
WriteTheCompany

Aug 13 17:27:41
RT @munishgandhi: "How to transform an ordinary culture to immense profits? One heroic story at a time." #ff @tedcoine http://bit.ly/cwvcTA
tedcoine

Aug 13 17:12:13
Excellent set of rules. -- #leadership reading:R.E.S.P.E.C.T… What does it mean to you? http://bit.ly/cW9852
ericjacques

Aug 13 17:04:22
Great example of doing a little extra #custserv by @JeanneBliss reading:What’s Your Service Magnet? http://bit.ly/b3VCu1
ericjacques

Aug 13 17:02:37
RT @Starbucker: Kudos to the customer serv. professionals who show grace under pressure- they are the ones to celebrate http://bit.ly/b81prE
ericjacques

Aug 13 16:33:03
Build ideas, shelf for 3 days & take anthr look. Still gd? -> Do it again. Repeat untill u can't wait the few days anymore, then: go for it.
ErikPosthuma

Aug 13 16:22:28
@GrahamHill If stuck in gdl, Is it the car's maintenance that is lacking or the drivers education?
wimrampen

Aug 13 15:44:12
New post: Tip to Make Customers Happy: Follow Up - http://ow.ly/2pglP #custserv #customerservice
ericjacques

Aug 13 15:36:15
RT @clearaction Customer Experience: A Lucrative Opportunity for Marketers http://bit.ly/cmkFjE #marketing
MichaelHinshaw

Aug 13 15:29:01
Why Business Should Oppose Net Neutrality http://s.hbr.org/9hnxVd
HarvardBiz

Aug 13 15:23:31
@wimrampen A car without a driver is about as much use as a driver without a car. Classic value co-creation through a service dominant-logic
GrahamHill

Aug 13 15:20:08
I agree w/nearly all(or perhaps I'm just being a girl)RT @financialpost: 10 body language mistakes women leaders make http://natpo.st/cvhJHf
LindaIreland

Aug 13 15:19:10
RT @dawnamaclean: Eminem gets customer experience? http://ow.ly/2pdVS Vulnerability is a strength! /via @clienteerhub
DeliverBliss

Aug 13 15:13:22
RT @markhurst Another reason the airline customer experience is broken http://j.mp/cOtFqM /cc @bsdalton
DeliverBliss

Aug 13 15:10:39
RT @meannie Do Your Daily Habits Include Reading a Book? http://j.mp/dwr0XW // Trying to do that, hard to fit it in though.
DeliverBliss

Aug 13 14:46:28
Trust me. Please? http://t.co/yWxfAHl #bankmarketing
CustomerProfit

Aug 13 14:46:21
RT @MarketingProfs Why (And How) to Develop Great Ideas | MarketingProfs Daily Fix Blog http://bit.ly/cjgjBY
IdeaSandbox

Aug 13 14:44:40
People ask me, What's a magic bullet for creativity? Try asking ELSE questions: what, how, why, who, where ELSE.
tim_hurson

Aug 13 14:39:31
@GrahamHill Is it the car or the person driving the car that makes the difference? I've seen quite some failures..
wimrampen

Aug 13 14:37:14
@Choypw It's is also a set of robust processes to enable your attitude of continuous processes. Kaizen.
GrahamHill

Aug 13 14:31:29
Marketing Wins Strategic Clout by Driving Customer Experience Management http://bit.ly/dotuD6
clearaction

Aug 13 14:16:42
Avoid Decisions, Avoid Life http://s.hbr.org/cpCgNd
HarvardBiz

Aug 13 14:15:46
RT @ArielAkiva: Your perception of day ahead is essential in accomplishing goals. If u see blessings & not problems, u will succeed all day.
Brainzooming

Aug 13 13:44:01
Here we go! Njoy! RT @Choypw: Business Model Generation is available in Hong Kong! But I just ordered it from Amazon!!!
patrickpijl

Aug 13 13:28:00
Business Model Generation is available in Hong Kong! But I just ordered it from Amazon!!!
Choypw

Aug 13 13:24:20
A welter of management cliches (bull) brilliantly compressed in one para by @vikaspgoel http://bit.ly/BlackBeRRy @Tom_Peters must see this.
madversity

Aug 13 12:30:59
Jed continues on consistency vs personalisation in #custserv -- @JedLangdon reading:Ditch the manual http://bit.ly/bsXX4K
ericjacques

Aug 13 11:01:44
5 Tips for Dealing with Complaints on Twitter - http://mash.to/2p7ih
mashable

Aug 13 11:00:32
Emotion affects experience. experience strengthens emotion. #crm #cem #marketing
Choypw

Aug 13 10:33:31
@ericjacques Appreciate much!
Choypw

Aug 13 10:31:44
#FollowFriday @Choypw Great #customerservice tweep who interacts.
ericjacques

Aug 13 09:51:36
@vanbael Why do we have emotions...?
Choypw

Aug 13 08:49:50
@Choypw Thanks for your RTs, very much appreciated!
MyCustomer

Aug 13 08:46:40
Turning business into brand is like turning lead into gold. It creates value (and thus extracts too) at every touchpoint!
fabnet_be

Aug 13 08:05:09
Management Tip: Know When Multitasking Works http://s.hbr.org/bBfX26
HarvardBiz

Aug 13 07:56:32
So both emotion and expectation affect experience, but emotion and expectation are unrelated. #cxm #cem #crm
Choypw

Aug 13 07:55:20
@Choypw Sure, but depends on who you improve 4 if the attitude will help you forward or not ;)
wimrampen

Aug 13 07:54:58
There is no relationship between emotion and expectation. You're :) because you don't want to be :( and be :( #cem #cxm
Choypw

Aug 13 07:49:59
emotion affects experience! Why? -ve experience can easily be turned into +ve when customers are in :) mood! Vice versa! #cem #cxm #crm
Choypw

Aug 13 07:45:31
@wimrampen @grahamhill Continuous improvement is an attitude.
Choypw

Aug 13 07:23:07
@GrahamHill I do not have high hopes 4 any of the existing methodologies 4 continuous improvement..
wimrampen

Aug 13 06:26:03
Excellent post on correlation from @JHenning http://bit.ly/dCIq9W Analysts should read this before writing their next report cc @ekolsky
GrahamHill

Aug 13 05:54:32
Knowledge stocks vs Knowledge flows http://bit.ly/cfCF2H Good question by @prem_k
wimrampen

Aug 13 04:26:35
Many thanks to @Marcio_Saito @coffeebeantech @northwarerh @sapcrm @trippbraden @prem_k @choypw @spirospiliadis @agotthelf
CRMStrategies

Aug 13 04:16:15
The Man Behind the Brands http://s.hbr.org/cHyjpT
HarvardBiz

Aug 13 02:20:03
Grateful for RTs this AM @brandleadership @james_generis @tedcoine @Choypw @d0cster @alisonmccue @sdsdev
KnowledgeBishop

Aug 13 02:05:03
Appreciate the RTs this AM @Flacke @Choypw @brendenmwright @tedcoine @JodyPadarCPA @ty_sullivan
KnowledgeBishop

Aug 13 01:56:28
RT @a_greenwood Do What You Want. Be What You Are. http://bit.ly/bHpow0
Brainzooming

Aug 13 01:54:48
"Taking the NO Out of InNOVation" Free Ebook http://bit.ly/bxQEap #innovation #creativity #ebook
Brainzooming

Aug 13 01:53:46
Feedback is critical for success.
J_Canfield

Aug 13 00:48:53
Take the ordinary and attach it to something of significance to you. Then it's strategic. #JustThinkin . #TEDxKC
Brainzooming

Aug 13 00:08:06
RT @WriteTheCompany: #Customer #Service Quiz (Tips, too!) - Via @MarilynSuttle & @LoriJoVest - http://ht.ly/2mL9C
tedcoine

Aug 12 23:54:05
The Invisible #Consumer - Do you feel like one of them? From @KetelboeterPR - http://bit.ly/bvGonE - #CustomerService
WriteTheCompany

Aug 12 23:48:17
3 Effective Ways to Enhance Your Willpower: http://bit.ly/bcyI7Q
zappos

Aug 12 23:25:35
Consideing #zappos? Would your CEO take 36k a year as zappos CEO? Its a different DNA not for everyone #CEM
LiorStrativity

Aug 12 23:05:04
Effectiveness rises and falls with empathy. http://bit.ly/cDr8Ie RT @aclr8 #LeadChange
KnowledgeBishop

Aug 12 22:07:35
TYVM!!! @TraciBrowne @BSDalton @TedCoine @EricJacques @BartdeCraene for fun comments & @ChoyPW 4 RTs & @GypsyMediaGroup 4 multiple listings.
WriteTheCompany

Aug 12 21:19:34
RT @customerthink: Posted: Sprint Answers the Call to Improve Customer Experience: Inside Scoop with Jerry Adriano http://bit.ly/cQc9pv
LindaIreland

Aug 12 20:51:59
RT @airlinecrewnet: American Airlines Employees Achieve Sixth Customer Experience Rewards Pay: For the sixth.. http://bit.ly/c990PV
LindaIreland

Aug 12 20:50:35
At TRY step of any #customerexperience, their goal is to envision what life is like on the other side of the purchase, w/their need solved.
LindaIreland

Aug 12 20:46:18
Feeling it today! RT @Choypw: experience innovation will be the next battleground. #cem #cxm #marketing
LindaIreland

Aug 12 20:40:12
@Choypw Thanks for the RT! Did you read the follow up in today's post? http://bit.ly/djEgIa
KristinaEvey

Aug 12 20:02:06
@ericjacques Toyota trains its customer service staff to use standard processes to handle the full range of calls http://tinyurl.com/5zddsa
GrahamHill

Aug 12 20:00:17
@ericjacques Consistency and personalisation are not mutually exclusive. Standardise the core, train staff to adapt and take it as it comes
GrahamHill

Aug 12 19:33:57
Lead from WHO you are as a person, not just from WHERE you are on an org chart. @mikehenrysr #LeadChange
KnowledgeBishop

Aug 12 19:19:03
Why Economic Recovery Hinges on Values http://s.hbr.org/a0aMqU
HarvardBiz

Aug 12 19:19:02
Advanced Entrepreneurship: Silence Isn't Golden; It's Dangerous http://s.hbr.org/asXjT7
HarvardBiz

Aug 12 18:50:50
"Order is needed only by fools, the genius controls the chaos" Albert Einstein
thinktank_

Aug 12 18:50:04
People buy from people. So try being human and making a lasting connection. Leave the scripts to machines #customerservice #cem #sales
ericjacques

Aug 12 18:40:10
Reading: "Brand Butler: Infusing the Butler Mindset into Hotel Brands" http://ow.ly/2n7gw
MichaelHinshaw

Aug 12 17:55:06
make little things count... Make A Big Difference! - Favorite #Sales quote from @Choypw member of our Grp http://ht.ly/1Gno7 #in
sales_eu_org

Aug 12 17:44:38
experience innovation will be the next battleground. #cem #cxm #marketing
Choypw

Aug 12 17:23:26
@Choypw Thx 4 the RT. If u like 2 hear more about new #influencer research, I'll b talking @ #SXSW & u can vote 4 it http://bit.ly/bZmJZo
mich8elwu

Aug 12 16:45:09
RT @Reaburn: Internal service-to-external service; internal satisfaction-to-external satisfaction; internal loyalty-to-external loyalty
Choypw

Aug 12 16:42:45
Absolutely, w/r/t how to put into practice. RT @Choypw: @Reaburn @KetelboeterPR Are we actually talking about the service profit chain here?
Reaburn

Aug 12 16:42:42
RT @Reaburn: Service value is a system of promises, external only capable of being as strong as the internal ones supporting them.
Choypw

Aug 12 16:41:31
RT @mich8elwu: RT @augieray: Influence is not Popularity http://bit.ly/cLmAn5 via @briansolis A better influence model http://bit.ly/9UnSQU
Choypw

Aug 12 16:41:03
@Reaburn @KetelboeterPR Or are we actually talking about the service profit chain here...?
Choypw

Aug 12 16:38:01
RT @KetelboeterPR: What Responsibility Does the Customer Have in Service? http://bit.ly/a458bh (via @KristinaEvey) #cem #custserv
Choypw

Aug 12 16:36:47
RT @MarketingProfs: Reach = Meaning a little to a lot; Relationship = Meaning a lot to a few. via @gregverdino
Choypw

Aug 12 16:35:39
@Reaburn Yes... try Level 4 of Kirkpatrick Model. I applied it to Cathay Pacific and it worked.
Choypw

Aug 12 16:23:05
If measure of external promise is still underdeveloped, measure of the internal chain is woefully so. @Choypw: @KetelboeterPR
Reaburn

Aug 12 16:20:26
I don't know that Kirkpatrick is quantitaive enough (it may be). RT @Choypw: @KetelboeterPR @Reaburn Kirkpatrick Model?
Reaburn

Aug 12 16:18:47
@Choypw That's a thought. Not sure how you would get to level 4 and adapt it for service levels vs training. Thanks for planting that seed!
KetelboeterPR

Aug 12 16:09:28
@KetelboeterPR @Reaburn Kirkpatrick Model?
Choypw

Aug 12 16:07:27
RT @DeliverBliss: Changing Your Habits in 3 Steps http://bit.ly/bDR7ye
Choypw

Aug 12 16:02:52
RT @MyCustomer: How can we crack consistent customer experience? http://ht.ly/2oIzA #CEM
Choypw

Aug 12 15:40:05
RT @MyCustomer: "Nobody wants to hear about CRM" Why RightNow repositioned itself away from the $13bn #CRM industry http://tiny.cc/kqyru
Choypw

Aug 12 15:37:01
RT @DonPeppers: Karl Marx and division of labor - what Marx can teach us about employee engagement http://bit.ly/bpAXhq #employees
Choypw

Aug 12 15:26:09
Thank you all for your RTs, comments and convo today @grahamhill @ericjacques @choypw @bartdecraene @kristinaevey @jedlangdon
vanbael

Aug 12 15:00:27
RT @ericjacques: The customer isn't always right but always deserves respect; like everyone else. #customerservice #custserv
Choypw

Aug 12 15:00:03
RT @CustomerProfit: Beyond the Buzz: Getting to the Core of Customer Experience http://shar.es/00uWU
Choypw

Aug 12 14:54:50
RT @Choypw Emoticons don't really have emotions. So why do you feel happy when you see this :) #cem #cxm | Because we do have emotions ;-)
vanbael

Aug 12 14:38:10
Emoticons don't really have emotions. So why do you feel happy when you see this :) #cem #cxm
Choypw

Aug 12 12:54:38
RT @KnowledgeBishop Appreciate RTs this AM @biznicillin @ty_sullivan @MKCallConsult @juliov27612 @LaurenEdwardsSV @Choypw @feistycoach :-)
ty_sullivan

Aug 12 12:32:17
RT @WriteTheCompany: @EricJacques @BartdeCraene for mentions @TedCoine @BSDalton for RTs RE: Dying to Be with You - http://bit.ly/9DLYCa
Choypw

Aug 12 12:30:05
RT @KnowledgeBishop: RT @mikehenrysr: Servant Leadership: Now in 3D! Today's post by @KnowledgeBiship #LeadChange http://bit.ly/9GN8Hj
Choypw

Aug 12 12:21:38
RT @KnowledgeBishop: Grateful for RTs this AM @CEO_INGDIRECT @RLMadMan @feistycoach @lrmeyer747 @Choypw @auntivi @nandinizg @lardown
CEO_INGDIRECT

Aug 12 12:10:27
RT @KnowledgeBishop: To ensure long-term success, your employees must LOVE your organization. http://bit.ly/ctgNRR via @tedcoine
Choypw

Aug 12 11:51:25
RT @GrahamHill: RT @GoodCRM: The Evolution of Customer Acquistion at CRM Evolution #CRMe10 http://bit.ly/coWjGK
Choypw

Aug 12 11:43:52
RT @vanbael: What responsibility do customers have in service http://cot.ag/araSLz @KristinaEvey Service is a 2way street indeed #custserv
Choypw

Aug 12 11:40:16
RT @LindaIreland: Attracting wrong demand leads to loss of profits, distraction from "right revenue" opportunities. When should you say no?
Choypw

Aug 12 11:23:46
Internal branding, B2B - important to build that inside-out experience with every employee touchpoint - often overlooked - high ROI #CMO
JHJackoCMO

Aug 12 07:57:24
What responsibility do customers have in service http://cot.ag/araSLz @KristinaEvey | Service is a 2way street indeed #custserv
vanbael

Aug 12 05:00:23
RT @ErikPosthuma: How are you handling your customer experience? RT @RachelfromFocus: Improving ur customer experiencehttp://bit.ly/94eWGQ
Choypw

Aug 12 03:32:27
Grateful for RTs @_erock and @Choypw. Appreciate you guys!
KnowledgeBishop

Aug 12 02:50:03
Appreciate the RTs today @thehrgoddess @ellenfweber @lrmeyer747 @JackieBelding @crmetrics @brendenmwright @Choypw
KnowledgeBishop

Aug 12 02:20:02
Grateful for RTs this AM @CEO_INGDIRECT @RLMadMan @feistycoach @lrmeyer747 @Choypw @auntivi @nandinizg @lardown
KnowledgeBishop

Aug 12 02:10:02
Oh yes it can. RT @dmottershead: Can Customer Experience Really Make a Difference to your Business? http://bit.ly/cLLHTN
ErikPosthuma

Aug 12 02:05:03
Appreciate RTs this AM @biznicillin @ty_sullivan @MKCallConsult @juliov27612 @LaurenEdwardsSV @Choypw @feistycoach
KnowledgeBishop

Aug 12 01:46:28
"Meet your customer where they are." - @LMcCadney via @MarshaCollier | Yes! Respect THEIR #custserv channel preference.
KnowledgeBishop

Aug 11 21:10:58
Best article I read this week so far: How to Be Productive: Stop Working http://tinyurl.com/2eln3ut PLEASE READ IT :-)
GrahamHill

Aug 11 20:55:39
RT @AnalPoet @CoCreatr (Who, When & How) " Hotels want to know you, mister angry@hostelry" http://ht.ly/2o0NF
GrahamHill

Aug 11 20:07:16
Branding strategist, heal thyself! http://ow.ly/2ojXJ
MichaelHinshaw

Aug 11 19:20:28
A fascinating way of brainstorming. #customer #creativity reading:Creativity Focused on Customers http://bit.ly/9eVQaO
ericjacques

Aug 11 19:00:22
Do U welcome customer interactions or are they an interruption? Customers are your business, make them feel valued. #cem #customerservice
ericjacques

Aug 11 18:43:01
New Blog Post: Strategy starts with identifying changes - Pay attention to this McKinsey Quarterly interview of Rich... http://ow.ly/18wShL
jorgebarba

Aug 11 17:57:17
4 most important words in biz re customer: HOW ARE WE DOING?
tom_peters

Aug 11 17:56:20
3 most important words in biz: AT YOUR SERVICE. (Sorry for question mark in last tweet.)
tom_peters

Aug 11 17:54:16
2 most important words in biz: TRY IT!
tom_peters

Aug 11 17:53:38
2 most important words in biz: I'M SORRY?
tom_peters

Aug 11 17:53:12
2 most important words in biz: THANK YOU?
tom_peters

Aug 11 17:52:51
4 most important words in biz: HOW CAN I HELP?
tom_peters

Aug 11 17:52:27
4 most important words in biz: WHAT DO YOU THINK?
tom_peters

Aug 11 17:27:23
Want to engage your workforce? Tom says use the 4 Most Important Words: http://is.gd/edfVm ^SD
tom_peters

Aug 11 17:23:22
Flexibility - speed is more important than perfection. Launch and iterate. #BMAkc @ashleymk
Brainzooming

Aug 11 17:16:26
Visibility, Persuasive, Flexibility are 3 strategies to win in ZMOT #BMAkc @ashleymk
Brainzooming

Aug 11 17:15:32
ZMOT is the customer interaction before the first direct interaction w/ your brand. #BMAkc @ashleymk
Brainzooming

Aug 11 17:05:10
A frustrated customer is usually seeking restored relationship after a breach of trust. Connect. #CustServ
KnowledgeBishop

Aug 11 17:02:09
Old wine new bottle. ZMOT is touchpt experience formed at heart based on either WOM or past experience. FMOT is just first impression. #cem
Choypw

Aug 11 16:42:19
Why Better Is Better Than Best http://bit.ly/bQDkky (via @simonsinek) #leadership #shrm
KetelboeterPR

Aug 11 16:40:04
For Wow! service, make it personal - http://ow.ly/2o0Qd #custserv #cem #customerservice
ericjacques

Aug 11 15:51:11
"Zero Moment of Truth" from Google Blog http://bit.ly/dk0tpu #BMAkc #BMAEngage #BMA
Brainzooming

Aug 11 14:01:26
Albert D. Lasker and the Creation of the Advertising Century (slideshow) http://s.hbr.org/anmEHa
HarvardBiz

Aug 11 13:59:29
True story! RT @ambercleveland: LOL, me too! RT @Choypw How #Twitter has changed my life? I leave 1 space instead of 2 after a period.
sdoesimkins

Aug 11 12:57:22
@Choypw Thanks for the RTs Daryl! They're always appreciated. Have a wonderful day! http://rep.ly/1Og7H
ericjacques

Aug 11 12:51:38
@KnowledgeBishop Thank you. I'll be there. See you soon. :)
Choypw

Aug 11 12:43:38
3-Minute WOM Lesson: 3 talkers you may be overlooking http://bit.ly/bWJZxm
DeliverBliss

Aug 11 12:41:25
True Leaders Are Also Managers http://s.hbr.org/brKpZ6
HarvardBiz

Aug 11 12:37:29
@wimrampen @DeliverBliss No, they shouldn't. That's the point with personalisation. Personalise based on their wants/needs at touchpoint.
ericjacques

Aug 11 12:30:39
@Choypw Certainly: The next #custserv chat, in Hong Kong time, is Wednesday, August 18 at 9:00 AM. (That's Tuesday night here in Florida)
KnowledgeBishop

Aug 11 12:28:03
You get back what you give. http://j.mp/c6JrIb /via @robbinphillips
DeliverBliss

Aug 11 12:22:09
@KnowledgeBishop Hi Bishop... please let me know when the next #custserv chat will be. I'd definitely like to join. Appreciate much.
Choypw

Aug 11 12:18:40
@ericjacques @DeliverBliss Agree.. It's abt consistent personalization of the service experience.. But: shd all Customers get the same?
wimrampen

Aug 11 12:16:35
The Importance Of Followup http://j.mp/b1yLIH /via @mindsharevoice
DeliverBliss

Aug 11 11:59:41
Giggle... RT @Choypw: How #Twitter has changed my life? I leave 1 space instead of 2 after a period.
samsonkwok

Aug 11 11:36:29
"#TWITTERART          
╱╱╱╰╮╰╮╰╮ⒼⓄⓄⒹ╱Ⓜ 
╱╱╭━━━━━━━╮╱╱╱Ⓞ 
╱╱╰━━━━━━━╯╱╱╱Ⓡ 
╱╱┃╭╭╮┏┏┏┏┣━╮╱Ⓝ 
╱╱┃┃┃┃┣┣┣┣┃╱┃╱Ⓘ 
╱╱┃╰╰╯┃┃┗┗┣━╯╱Ⓝ 
┈┈╰━━━━━━━╯┈┈┈Ⓖ "
twart1st

Aug 11 11:29:45
RT @tedcoine: RT @Choypw: Employee Relationship Managment (ERM) is definitely more important than #CRM if employees come first. #leadchange
brendenmwright

Aug 11 11:26:02
@tedcoine Thank you for the RT. Appreciate much.
Choypw

Aug 11 11:24:53
Is this ERM? Nobody's unpredictable!?-http://bit.ly/aITeWu #management #leadership
Choypw

Aug 11 11:18:52
RT @Choypw: Employee Relationship Managment (ERM) is definitely more important than #CRM if employees come first. #management #leadchange
tedcoine

Aug 11 11:18:27
New post: Consistent vs Personal - Shouldn't customer service be personal? http://ow.ly/2o0xs
ericjacques

Aug 11 11:17:37
Employee Relationship Managment (ERM) is definitely more important than #CRM if employees come first. #management
Choypw

Aug 11 11:14:10
New post: Consistent vs Personal - http://ow.ly/2o0xs #custserv #cem #customerservice cc @DennisSnow
ericjacques

Aug 11 10:30:02
Ladbrokes announce focus on Customer Experience | Beyond Philosophy http://ow.ly/2nXi7
ColinShaw_CX

Aug 11 09:52:07
@ambercleveland LOL! Appreciate your RT.
Choypw

Aug 11 09:51:15
#Relationship is important, so there is #CRM for managing customer relationship. But employees should always come first, and where is ERM?
Choypw

Aug 11 08:35:39
Social media isn't just about reach, it's about engagement. #scrm
Choypw

Aug 11 08:34:35
Management Tip: 2 Ways to Get Your Team Engaged http://s.hbr.org/cXecx1
HarvardBiz

Aug 11 08:16:06
LOL, me too! RT @Choypw How #Twitter has changed my life? I leave 1 space instead of 2 after a period.
ambercleveland

Aug 11 08:15:17
How #Twitter has changed my life? I leave 1 space instead of 2 after a period.
Choypw

Aug 11 08:04:30
RT @Choypw @thinktank_: Why giving your customers everything they want isn't always best for your business: http://ht.ly/2nWaQ #marketing
andylees

Aug 11 07:09:33
Hard evidence that customer referral programmes work. But they don't work for all segments http://tinyurl.com/2bm5495
GrahamHill

Aug 11 06:55:21
Kumar on why being the first in your industry to focus on customers pays long-term dividends http://tinyurl.com/2dgthjq
GrahamHill

Aug 11 06:48:11
Why giving your customers everything they want isn't always best for your business: http://ht.ly/2nWaQ #marketing #branding
thinktank_

Aug 11 06:47:55
So you want to become customer oriented? This study shows it may be harder than you think http://tinyurl.com/2f2s6ra
GrahamHill

Aug 11 06:41:05
Kumar on Driving Profitability by Encouraging Customer Referrals: Who, When and How http://tinyurl.com/yztpvmf cc @pgreenbe
GrahamHill

Aug 11 05:05:33
@KnowledgeBishop Have I missed the #custserv chat this morning!? Gee!!!
Choypw

Aug 11 02:39:03
@Choypw - Hello! Great to see you tonight/today!
KnowledgeBishop

Aug 11 01:50:03
Engagement builds loyalty! Some of the most passionate brand advocates are satisfied former complainers. #custserv
KnowledgeBishop

Aug 11 01:47:38
RT @huntleychris: a customer complaint is simply an opening for better service. When they stop complaining you have already lost #custserv
tedcoine

Aug 11 01:35:04
In past years, careful planning yielded profits. Today, #custserv communication methods morph monthly. Brands need agility.
KnowledgeBishop

Aug 11 01:23:40
RT @huntleychris: I look at customer interactions like a bank of goodwill that requires more deposits than withdrawals #custserv /YES!!!
tedcoine

Aug 11 00:40:05
Clarity, Consistency, Constancy http://ow.ly/2n8op
MichaelHinshaw

Aug 10 22:57:11
TY! @Aimee_Lucas @ChoyPW for RTs ... & @MLPDelray for adding me to your terrific #CustomerService list - http://bit.ly/9s6jwI
WriteTheCompany

Aug 10 22:40:57
RT @jorgebarba: Thx for RT's :) @Choypw @storiedstrategy @Nine_Lines @apetterle @tdebaillon @ideas4all @lisosa @amyjdean @audhall @prwpmp...
storiedstrategy

Aug 10 22:30:14
Your competitors all "value customers", "offer the best product/service", etc. What differentiates YOUR brand? Can you communicate it?
MichaelHinshaw

Aug 10 21:53:07
"There’s no such thing as information overload, there’s only filter failure"(@cshirky) - The personalized news stream: http://bit.ly/8YbGcT
frogdesign

Aug 10 21:40:06
RT @attitudeburns: When people stop working WITH you and instead work FOR you, they treat the work like just a job. #corporateculture
ericjacques

Aug 10 21:30:37
RT @Leadership1: If you are #consulting, you should read this: "Consult With A Purpose - What's Your End Game?"- http://is.gd/e4fhQ /V Good!
tedcoine

Aug 10 21:06:42
#Leadchange first within yourself, then in others and then in your community to make a positive difference. @mikehenrysr
KetelboeterPR

Aug 10 21:02:25
Thx for RT's :) @Choypw @storiedstrategy @Nine_Lines @apetterle @tdebaillon @ideas4all @lisosa @amyjdean @audhall @prwpmp @emoticomma
jorgebarba

Aug 10 20:18:12
Whatever Happened To Marketing Strategy? http://su.pr/29GR9k @BrennerMichael #SAP #crm
YourCustomers

Aug 10 20:15:37
Empowerement, authority, and respect are earned. Never forget that.
AmberCadabra

Aug 10 19:45:36
RT @lisaarthur: Let Go, Customers Control Your Brand http://bit.ly/d3VqX9. #Aprimo in SunHearlad: #marketing. #cmo
GrahamHill

Aug 10 19:42:07
The 100 Most #Creative People on Planet Earth http://ht.ly/2nJ9i Great list by @FastCompany including each person's twitter address!
thinktank_

Aug 10 19:26:20
Every breakthrough idea begins as a “What if?” question. #ideas #creativity #innovation
SmartStorming

Aug 10 19:21:00
An example effective -and cute! -example RT @Choypw: RT @DeliverBliss: New Blog Post: How LEGO does Customer Experience http://bit.ly/awHbyo
LindaIreland

Aug 10 18:49:40
RT @DrewCM: I believe that conceptual breakthroughs come when you see a new pattern. - C.K. Prahalad S+B http://ht.ly/2nHbq
GrahamHill

Aug 10 17:33:50
"#TWITTERART          
╲╭━╰╰╰╰━╮╱╱╱╱Ⓘ♡Ⓣ
╭┫◒┈╭╮┈◒┣╮╱╱╭╮╱Ⓔ
╰┫╲╰━━╯╱┣╯╱╱╰╯╱Ⓝ
╲╰━┳━━┳━╯╱╭┳┳┳╮Ⓝ
╲╲┗┫┊┊┣━━━╋╋╋╋┫Ⓘ
╲╭━┛┏┓┗━╮╱╰┻┻┻╯Ⓢ
┈┗━━┛┗━━┛┈┈┈┈┈┈┈"
twart1st

Aug 10 17:08:24
RT @CRMStrategies: CRM Evolution: The Evolution of Customer Relationship Management by @jacobm on @cmswire http://ow.ly/2nDqc #CRMe10 #scrm
mich8elwu

Aug 10 16:44:09
Last Impressions Count! http://goo.gl/fb/LWDl2 #customerservice
YourCustomers

Aug 10 16:37:23
No offense but I think we are stuck... the so-called #CEM gurus keep coming up with so-called new ideas, but honestly there's nothing new.
Choypw

Aug 10 16:19:21
Really what's so special about Abercrombie & Fitch? I've learned nothing from them! http://bit.ly/aGoRW0 #cem #cxm #marketing
Choypw

Aug 10 16:12:41
Looking to 'Re-fresh' your #brand http://ht.ly/2nBtn Some interesting insights v/ @sparxoo
thinktank_

Aug 10 15:09:20
Reminder: take at least 5 mins to reply/retweet others. Nothing about you. Engage, interact, give
unmarketing

Aug 10 14:37:33
Six Secrets to Creating a Culture of Innovation http://s.hbr.org/czLfZt
HarvardBiz

Aug 10 14:27:31
3 Questions About Micromarketing: Getting Big Results by Thinking Small: http://bit.ly/cIbupK cc @gregverdino
MarketingProfs

Aug 10 10:28:42
Ladbrokes announce focus on Customer Experience | Beyond Philosophy http://ow.ly/2npXh
ColinShaw_CX

Aug 10 08:14:29
The FOUR phases of Design Thinking http://ht.ly/2mEil #designthinking #innovation v/ @harvardbiz
thinktank_

Aug 10 07:33:13
'A Branded World' - great article on #branding by the talented @andrewsabatier http://ht.ly/2nn56
thinktank_

Aug 10 07:07:57
New Blog Post: How LEGO does Customer Experience http://bit.ly/awHbyo
DeliverBliss

Aug 10 06:20:32
RT @wimrampen: 3 Reasons to Empower Instead of Influence http://bit.ly/9NPJJN (via @futurescape)
nedkumar

Aug 10 05:58:13
We see everything through the prism of emotion. RT @katharnavas: Stop Designing Aesthetics, Start Designing Emotions http://bit.ly/doAUxr
Hisatoshi_CD

Aug 10 05:33:59
Mutual respect… http://bit.ly/cIv4hT
DeliverBliss

Aug 10 03:35:46
How do companies engage employees? Thru email, intranet, F2F, website, and (increasingly) social media: http://bit.ly/bIxjux
MarketingProfs

Aug 10 03:35:03
Appreciate RTs @tedcoine @BrockPatterson @Ttime710 @lrmeyer747 @Choypw @NSRiazat @LJSeminars @RussLoL
KnowledgeBishop

Aug 10 01:41:23
RT @ImpactLearning: RT @jeannebliss: humility and even humor should play a role in your personal interactions with customers. #cem #custserv
tedcoine

Aug 10 01:40:19
RT @royatkinson: People who don't think service is a passion for C-level types should read this post by Richard Branson http://bit.ly/biR40M
tedcoine

Aug 10 01:05:04
The one thing your customers shouldn't need is customer service. http://ow.ly/2mLHn
MichaelHinshaw