Tweets of 3-9 Aug 2010

Aug 09 21:21:13
Nice customer service: Apple adds the personal touch! http://post.ly/r04x
MarketingProfs

Aug 09 21:12:11
RT @JanetJoz: Before u talk abt improving ur processes & tools u need to commit to excellent experience RT @themaria http://bit.ly/9Is3fW
wimrampen

Aug 09 21:06:56
Stop Trying to Delight Your Customers: http://bit.ly/cXf212 Via: @WPCCSL
ariegoldshlager

Aug 09 21:05:09
“Nothing is just one thing.” – Carrie Fisher
MichaelHinshaw

Aug 09 20:54:23
Post frm @themaria: Putting The Experience In Customer Experience http://bit.ly/9Is3fW HT 2 @wimrampen @crmoutsiders @rwang0 #scrm #voc #cem
attensity

Aug 09 20:40:14
The bottom line: How will you measure your life? (via @harvardbiz) http://bit.ly/aHYuLK
frogdesign

Aug 09 20:21:31
RT @gedpro - Google’s 80/20 #innovation Model | http://ow.ly/2naaE
prwpmp

Aug 09 19:46:14
3 Things Your #Customers Aren’t Asking For That You Must Deliver - Advice from @DWesterberg - http://bit.ly/abNr4f - #CustServ
WriteTheCompany

Aug 09 19:43:00
Thanks 4 RTs @JedLangdon @WimRampen @ImpactLearning @ChoyPW ... & @TedCoine @BSDalton @GearheadGal @KateNasser @EricJacques for inspiration
WriteTheCompany

Aug 09 19:35:33
RT @ExpertInService Don’t Kill the #Customer - The 4 R’s for Managing Your Emotions by @MarilynSuttle - http://shar.es/0mvu8
WriteTheCompany

Aug 09 19:12:09
The Power of Ignorance http://s.hbr.org/9I0sj8
HarvardBiz

Aug 09 18:25:47
Is it better to buy experiences or things? Great NY Times article on happiness research: http://nyti.ms/bEvc3a
zappos

Aug 09 18:06:29
Emotions, Trust, and Control at the Heart of Customer Experience http://bit.ly/9ZHRAT /via @conversationage
DeliverBliss

Aug 09 18:00:02
4 Questions to Improve Internal Communications http://bit.ly/cYnvRq /via @jeanniecw
DeliverBliss

Aug 09 17:45:31
"I never look at the glass as half empty or half full. I look to see who is pouring the water and deal with them" -@mcuban
exectweets

Aug 09 17:45:26
What exactly is #emotion? How does it relate to expectation and #experience?#cem #cxm #marketing
Choypw

Aug 09 17:42:03
Brands are not Magic Words http://bit.ly/dxVfKa /via @jhenning // Very interesting data.
DeliverBliss

Aug 09 17:30:48
Creating Magical Customer Experiences http://bit.ly/aWltZJ /via @dennissnow
DeliverBliss

Aug 09 17:18:37
Messy situation. Hunt for excuse. Read my book. Ray Carver quote: "Why not just tell the truth?" Don't know outcome, but felt exactly right.
tom_peters

Aug 09 17:11:28
Sometimes the best way to improve company performance is to get rid of the CEO http://ht.ly/2n4nl [Interesting take]
thinktank_

Aug 09 17:00:04
RT @Choypw: RT @ericjacques: Communication is #custserv by @enthused reading:Exceptions require exceptional customer service...
Customer1CRM

Aug 09 16:20:09
@RaquelHirsch @Choypw Thanks for the RTs! Welcome to a new week!
MichaelHinshaw

Aug 09 15:47:04
RT @Marcio_Saito: It is synthesis, not analysis, that will matter in business in the next decade - http://bit.ly/c2WznA #e20 #sales
mich8elwu

Aug 09 15:37:30
Are You Ready for Customer Service 4.0? - destinationCRM.com http://shar.es/0m5JQ
CustomerProfit

Aug 09 15:37:00
Innovation tip: Ask, “In what ways would a 5-year old solve this problem?” #innovation #creativity
SmartStorming

Aug 09 15:22:47
Why Sometimes Going 'Off Strategy' Is How You Win http://s.hbr.org/cDzxlH
HarvardBiz

Aug 09 14:36:29
3 Smart Reasons to Empower Instead of Influence http://bit.ly/amEnDF
vanbael

Aug 09 14:34:29
How to avoid the five most common #marketing mistakes http://ht.ly/2mXFp
MyCustomer

Aug 09 14:26:03
YWRT @ClienteerHub: Thanks to @rootnl2k @tedcoine @dawnamaclean @Choypw and @thebankchannel for the mentions. We really appreciate it!
rootnl2k

Aug 09 13:46:03
Innovation inspiration from Lego - Lego’s Customer Interactions http://bit.ly/9PLHgN (via @lindegaard)
EffectiveExp

Aug 09 13:41:47
Loyalty is not the opposite of dissatisfaction. Check out my new blog post: http://experiencematters.wordpress.com
btemkin

Aug 09 13:41:15
New Book Release: "Winning with Customers" by D. Keith Pigues http://bit.ly/cwviSj #B2B #value #sales #ROI
Brainzooming

Aug 09 13:12:01
... a brand will increasingly become the sum of its social exchanges across the web. http://bit.ly/apX6k6 (via @thinktank_)
andrewsabatier

Aug 09 13:01:47
RT @JoelCapperella: @unmarketing discusses engagement as applied to the #workforce http://bit.ly/b0akjS
unmarketing

Aug 09 12:35:04
Commenting: Why ERP is critical to a customer-centric business (and CRM/sCRM is not the endgame) http://ow.ly/2mLSw #CRM #ERP #CEM
DeliverBliss

Aug 09 12:17:12
"The 4 R’s for Managing Your Emotions
http://j.mp/9W3avm /via @marilynsuttle"
DeliverBliss

Aug 09 11:34:54
ROI Doesn’t Mean ‘Return on Ignorance’ http://goo.gl/fb/HdW0O #customerservice
YourCustomers

Aug 09 11:33:19
Great use of CRM! -> #custserv and #crm by @KerrAK reading:More than just a sales transaction… http://bit.ly/bDRVLd
ericjacques

Aug 09 10:53:45
Boost the Customer Experience with Real-Time Decisioning Software #cem #realtime - http://ow.ly/2mPif
EffectiveExp

Aug 09 10:08:47
RT @DeliverBliss: Stories Build Culture http://bit.ly/cuZ4Qd TY Tim!
tedcoine

Aug 09 09:14:43
New blog post: Strategy is What You Do http://bit.ly/djKiH3
timkastelle

Aug 09 08:17:09
Learn from Abercrombie & Fitch: Embed social media in every customer touchpoint #sm #cem - http://bit.ly/aAkLNR
EffectiveExp

Aug 09 07:05:51
Thanks to @rootnl2k , @tedcoine , @dawnamaclean , @Choypw and @thebankchannel for the mentions. We really appreciate it!
ClienteerHub

Aug 09 06:36:49
RT @ElsbethBoes: New York Times: experiences vs. products and more vs. meaningful http://nyti.ms/cq4w3y /via @joepine #cex #happiness
wimrampen

Aug 09 05:59:40
RT @jacobm: would you pay more for excellent customer service? why or why not? and how much more? http://bit.ly/aVM7h2
wimrampen

Aug 09 05:04:56
"I hear and I forget. I see and I remember. I do and I understand." Confucius @GrahamHill
Choypw

Aug 09 04:50:22
Educational touchpoints won't last if they don't touch the heart. http://bit.ly/aaoZ83 @GrahamHill
Choypw

Aug 09 04:46:50
Amazon doesn't call sales rep sales rep but service representative. Hm... will we have experience representative soon? #marketing
Choypw

Aug 09 04:05:35
@Choypw Hi Daryl. Sorry about that. We've had some weird activity recently.
WorkingThree

Aug 09 04:01:30
Stories Build Culture http://bit.ly/cuZ4Qd /via @tedcoine
DeliverBliss

Aug 09 03:40:01
@Brainzooming Gee... you're quick!
Choypw

Aug 09 03:39:38
@WorkingThree Hi. Thank you for following, but it's strange. You keep following and unfollowing me. Is there something wrong with #Twitter?
Choypw

Aug 09 03:39:13
Everything I learned in business I learned from these 3 charts (via @VentureBeat) #entrepreneurship http://icio.us/lxtmr1
jorgebarba

Aug 09 03:38:33
@Choypw Appreciate the RTs Daryl!
Brainzooming

Aug 09 03:32:09
1 Simple Strategy for Improving Time Management http://bit.ly/cDmUff #meetings #productivity
Brainzooming

Aug 09 03:19:02
Marketing Boredom – Avoid It at All Costs http://bit.ly/bs1btP #advertising #branding #marketing
Brainzooming

Aug 09 03:05:02
One can't build ceaselessly. Without rest, we end up draped over our unfinished business. | Goodnight dear tweeps!
KnowledgeBishop

Aug 09 00:05:02
Attention = love x time. Give customers attention and they will find the time to love your brand. RT @jvanrijn #custserv
KnowledgeBishop

Aug 08 20:45:42
Thank you for the RT's/Comments, @maria_kim @ericjacques @Choypw @karenswim! http://bit.ly/bqtpD8
jeanniecw

Aug 08 20:26:57
RT @AmirKassaei: The Internet Marketing Handbook: a free plattform that contains 100 tools and learning resources: http://bit.ly/d57vh6
GrahamHill

Aug 08 17:30:58
"Design Is How It Works" - yep. New book on design/innovation. Great interviews/case studies (Virgin, Nike, etc.) http://bit.ly/adA8AD
frogdesign

Aug 08 17:30:12
RT @ralph_ohr: Collaboration and Co-Creation http://bit.ly/aOcOZ4 #innovation #marketing
wimrampen

Aug 08 15:51:14
Marketing Myopia and Other T. Levitt Classics: Paying Homage To A Prodigious Thinker - www.GauravBhalla.com http://bit.ly/cmGqA3 via @Choypw
efdaza

Aug 08 15:27:49
RT @darecouk: The purpose of company is to create a customer. http://bit.ly/b5V9Qn #peterdrucker
GrahamHill

Aug 08 13:13:46
Great example! -- #cem By @jeanniecw reading:Having Said That…Negating the Customer’s Experience http://bit.ly/bqtpD8
ericjacques

Aug 08 12:10:59
Communication is #custserv by @enthused reading:Exceptions require exceptional customer service http://bit.ly/aOPwcB
ericjacques

Aug 08 11:57:03
@Choypw Educational touchpoints... highly cerebral and almost pure long-term gain
GrahamHill

Aug 08 11:35:09
Three articles from marketing guru Ted Levitt that are as relevant today as when they were written http://tinyurl.com/39nhc73
GrahamHill

Aug 08 11:13:08
#touchpoint that touches head gives only short-term benefits but never long-run gain. #cxm #cem #marketing
Choypw

Aug 08 11:02:25
How Much of a Relationship Do Customers Actually Want? http://bit.ly/bFl6Qt
wimrampen

Aug 08 10:31:32
RT @nedkumar: Great read. Emotions, Trust, and Control Influencial in Customer Assessment of Service Experiences http://bit.ly/d7Wj28
wimrampen

Aug 08 09:19:04
RT @customerclues: Do your customers mean what they say abt ur brand in online communities? http://bit.ly/10oUhz
wimrampen

Aug 08 08:32:56
Remodelling the #advertising agency relationship for the 3.0 age | In-Depth Analysis | #marketing week: http://bit.ly/bFZ5F2
rucx

Aug 08 06:22:53
RT @samioinonen: When inventing together, trust is good; but avoiding too much trust is better, #innovation http://bit.ly/bgP5Cn
GrahamHill

Aug 08 04:21:12
Thanks for the RTs and banter... @Choypw @DeliverBliss @JeffreySummers @birdsall @RochelleVeturis @Aimee_Lucas @RussLoL @tedcoine @irb123
enthused

Aug 08 03:55:03
Thx so much for RTs @InterviewAngel @Seiden @Brainzooming @Choypw @@zeenatsyal; Thx so much for listing! @InterviewAngel/good-people-to-know
DorleeM

Aug 08 02:05:03
Thanks for RTs @lrmeyer747 @juliov27612 @Choypw @lovebuyingcars @reneeludwigs @Geoff_Snyder @roomynaqvy @PoemTrees @lrmeyer @remdotco
KnowledgeBishop

Aug 07 18:16:06
Thanks for RT @tedcoine @LogosNoesis @Choypw @robintcox @sews4dollars I Appreciate you sharing!
BrockPatterson

Aug 07 18:05:03
Thanks for RTs @barbarosa1 @tedcoine @ariemohammadr @CharJTF @afox98 @Choypw @pursebrat @juliov27612
KnowledgeBishop

Aug 07 17:46:20
@mich8elwu :)
Choypw

Aug 07 17:45:51
@vanbael :)
Choypw

Aug 07 17:40:04
3 tips to master uncertainty in the #workforce : http://su.pr/2UI52i by @KevinWGrossman #leadership #mgmt #leadchange
TalentCulture

Aug 07 16:28:07
"Luck is what happens when preparation meets opportunity." - Darrell Royal #quote #success @MindfullyChange
DorleeM

Aug 07 15:54:39
Fall 2010 issue of Harvard Business Review OnPoint "How to Get Your Message Across" includes my article "Telling Tales" http://bit.ly/9M7sax
stevedenning

Aug 07 15:25:49
A New Breed of #Customer Experience "Hosts" - By @GearheadGal | The #Consumer Matters - http://bit.ly/bjRp7X - #CustServ
WriteTheCompany

Aug 07 15:20:42
RT @EGInsight RT @IncMagazine How to make the most of #customer feedback: http://ow.ly/2e9fB - CustServ
WriteTheCompany

Aug 07 15:14:07
RT @WimRampen RT @FutureScape: "..put the #consumer at the center of the equation rather than a television spot." - http://bit.ly/cYJ50Z
WriteTheCompany

Aug 07 14:33:32
Thanks for RTs @ChoyPW @FunnyBloke @InclusionMedia @LearningChick ... & #FFs@InContact @MarilynSuttle @JCCarcamo @KateNasser @Tips4Tech
WriteTheCompany

Aug 07 13:39:20
Wonderful 1964 letter from Campbell's Soup exec to Andy Warhol . . . http://bit.ly/9Z5IGB (via @boingboing)
DanielPink

Aug 07 13:23:08
if change produces chaos and chaos breeds creativity what does creativity produce or breed?
wanderingalan

Aug 07 13:01:46
RT @BrockPatterson: Mistakes usually happen because you're focused on what's happening next not what's happening now. #leadchange /So true!
tedcoine

Aug 07 13:00:20
RT @Blessed_Poet7: RT @wisdomalive: "If everything is called a priority, then nothing is." Ron Ashkenas hallmark of impulsive #leadership.
tedcoine

Aug 07 12:00:45
Don't know how I missed this! Great post on #custserv by @bsdalton reading:I Can't Be Satisfied http://bit.ly/b4RfcL
ericjacques

Aug 07 11:04:41
@Choypw Wow! Thanks for all the RTs Daryl! It's really appreciated. Have a great weekend!
ericjacques

Aug 07 10:39:01
RT @bsdalton: RT @retaincustomers RT @DeliverBliss @Zappos actually makes anything ? "Yeah, they make people happy." #custserv #WWZD
tedcoine

Aug 07 10:36:52
RT @trmcdougall: RT @ClienteerHub: The Frontline Equals the Bottom Line http://bit.ly/93bBwW by@DennisSnow #WWZD #frontlinestaff #custserv
tedcoine

Aug 07 08:28:13
@ColinShaw_CX thinks Customer Loyalty Cards are History. But I beg to differ http://tinyurl.com/2u9wwhg
GrahamHill

Aug 07 08:16:54
RT @ralph_ohr: This new book by Gaurav Bhalla looks promising: Collaboration and Co-Creation http://bit.ly/aOcOZ4 #innovation #marketing
GrahamHill

Aug 07 05:51:02
RT @DeliverBliss: Exceptions require exceptional customer service http://j.mp/a5Xvcb /via @enthused
Choypw

Aug 07 03:35:01
Appreciate the RTs @MKCallConsult @AlJakob @sievelogic @plaingeets @juliov27612 @lrmeyer747 @Choypw @SpeakersOffice
KnowledgeBishop

Aug 07 03:16:35
@Choypw Advice taken. Thank you for the follow friday and all the retweets
mich8elwu

Aug 07 03:12:10
How do you thank people for RT+FF? Thank EVERYONE! Otherwise, it's better for you not to do anything. #FF @mich8elwu @vanbael
Choypw

Aug 07 03:05:04
Grateful for RTs @marilynsuttle @gnawledge @ericjacques @snowborn @Choypw @juliov27612 @lrmeyer747 @ty_sullivan
KnowledgeBishop

Aug 07 02:55:32
Appreciate the love @Choypw Thanks for RT
BrockPatterson

Aug 07 02:38:48
RT Thx @Choypw RT @KetelboeterPR: The Best Language for Superior Customer Service http://shar.es/0aQLy by @KateNasser #CustCare
KateNasser

Aug 07 01:40:53
To win customers, start heart sell, stop hard sell. #sales #crm #marketing #cxm
Choypw

Aug 07 01:38:20
What do customer-centric companies do? They help customers buy, and never sell. #marketing #sales #customerservice #crm #cxm
Choypw

Aug 07 01:32:52
People don't buy from people they like. They buy from those they trust. @ericjacques #customerservice #cem
Choypw

Aug 07 01:30:28
RT @DanielPink: Why evolution may favor irrationality. http://www.newsweek.com/2010/08/05/the-limits-of-reason.html (via @val_green)
Choypw

Aug 07 01:24:50
RT @ericjacques: People buy from people. So try being human and making a lasting connection. Leave the scripts to machines #custserv #cem
Choypw

Aug 07 01:24:06
RT @WriteTheCompany: What's the best language for superior customer service? @KateNasser translates the key points - http://bit.ly/dxcEOA
Choypw

Aug 07 01:23:35
RT @ericjacques: Want to counteract negative customer interactions? Use the 5 to 1 Rule - http://ow.ly/2m255 #custserv #process #tool
Choypw

Aug 07 01:22:36
RT @ericjacques: #socmed #influence reading:Sherlock Holmes on social media popularity http://bit.ly/cNDlQb
Choypw

Aug 07 01:21:21
RT @btemkin: Daily factoid: 62% of large NA firms are poor or very poor at Customer Connectedness. http://experiencematters.wordpress.com
Choypw

Aug 07 01:20:10
RT @HarvardBiz: Embracing Uncertainty Rather than Whining About it http://s.hbr.org/dDy1ZY
Choypw

Aug 07 01:18:47
RT @ericjacques: Do U welcome customer interactions or are they an interruption? Customers are your business, make them feel valued. #cem
Choypw

Aug 07 01:18:04
RT @ColinShaw_CX: Has your company defined the emotions you want to evoke in your customers? http://ow.ly/2lUdF
Choypw

Aug 07 01:14:49
RT @LeadToday: More RT & #FF Thanks @Choypw @tumelomotaung @y_weetha_n_w @roseismail @KamilleLoves @opengs (cont) http://tl.gd/2vamhd
y_weetha_n_w

Aug 07 01:02:35
"RT @MichaelHinshaw: Reading: ""Positioning — It's not what you SAY.
It's what they THINK."" http://ow.ly/2kZ75 [via @brandsight]"
Choypw

Aug 07 01:01:48
More RT & #FF Thanks @Choypw @tumelomotaung @y_weetha_n_w @roseismail @KamilleLoves @opengs @Briedidley @jmav_goddess @NellyCaterina
LeadToday

Aug 07 01:01:18
RT @KetelboeterPR: The Best Language for Superior Customer Service http://shar.es/0aQLy (via @KateNasser)
Choypw

Aug 07 01:01:05
A sampling of RT & #FF Thanks @learning2lead @Choypw @fatibee @AgnesMarlita @roseismail @DreeSt @re_tweetter @dennyed @djsartin @Dolabot
LeadToday

Aug 07 00:58:00
RT @KnowledgeBishop: Sometimes the answer you need is no. It just takes a bit of time to realize it. RT @LeadToday
Choypw

Aug 07 00:57:19
RT @YourCustomers: Who Needs Customer Service Anyway? http://su.pr/1M5kez
Choypw

Aug 07 00:57:19
RT @YourCustomers: Who Needs Customer Service Anyway? http://su.pr/1M5kez
Choypw

Aug 07 00:36:10
RT @KnowledgeBishop: Leadership guidance: Balance in all areas. http://bit.ly/dv9xM0 via @Geoff_Snyder #leadchange
Choypw

Aug 07 00:35:33
RT @tedcoine: You can either be jeallous or be a winner, never both.
Choypw

Aug 07 00:34:17
RT @KnowledgeBishop: He who laughs, lasts. RT @LeadToday | Fantastic!
Choypw

Aug 07 00:34:01
RT @stevedenning: The three eras of knowledge management Nancy Dixon http://bit.ly/9LQwRX @km #radicalmanagement
Choypw

Aug 06 16:38:13
Gr8 #FF @EricJacques @BSDalton @MarilynSuttle @JCCarcamo @KateNasser @ChoyPW @Aimee_Lucas @DeliverBliss @Tips4Tech @LitsaAhern @TraciBrowne
WriteTheCompany

Aug 06 16:30:27
RT @wackliche: [uniknotions.com] Service Design at Hogeschool Rotterdam on Vimeo: In this video Marc Fonteijn gives... http://bit.ly/a0nDED
ErikPosthuma

Aug 06 16:15:05
People buy from people. So try being human and making a lasting connection. Leave the scripts to machines #customerservice #cem
ericjacques

Aug 06 16:09:41
RT @BrockPatterson: Getting the same responses from your customers? Ask Me Again And I'll Tell You The Same ---> http://bit.ly/9YyeOz
ericjacques

Aug 06 16:05:03
The difference between "try" and "triumph" is a little "umph". via @EmilieMeck #LeadChange
KnowledgeBishop

Aug 06 15:52:16
RT @peoplepowerbiz: What is Culture at work anyway? Read more here...http://bit.ly/aTKOZ7 #culture #leadership
KetelboeterPR

Aug 06 15:35:40
"New Short Post! Customer Experience in 15 Words http://bt.io/Flsr
#cem #customerexperience"
LiorStrativity

Aug 06 15:35:05
The Tricky Economics of Human Waste: Turning human waste into fertilizer. http://nyti.ms/b33vbJ
freakonomics

Aug 06 15:16:09
The #1 rule of biz: If it isn't fun, you're doing it wrong.
tedcoine

Aug 06 15:04:46
Business is all about people. The technology is simply an enabler.Never lose sight of this important principle #scrm #cem #customerservice
ericjacques

Aug 06 14:34:40
Negative voice in your head? Visualize a stop sign. #BlogHer #stokeyourcreativity
capitalmom

Aug 06 14:32:37
To be heard is nice. To be understood is a luxury. W.H.Auden
stevedenning

Aug 06 13:46:24
BE THERE Tip: You can recognize an “average” activity if you really appreciate your associate doing it, even if it... http://fb.me/GyYDR3de
fishphilosophy

Aug 06 13:25:05
How I Discovered The Networking Pyramid http://goo.gl/fb/Ncfyo #sales
YourCustomers

Aug 06 13:02:59
Working on customer service skills http://goo.gl/fb/bicMZ #customerservice
YourCustomers

Aug 06 12:46:12
#touchpoint that only touches hands can easily be copied and thus won't have any sustainable competitive edge. #cem #cxm #marketing
Choypw

Aug 06 12:26:14
Great story! #cem #custserv reading:When Loyalty Programs Fail to Deliver http://bit.ly/cwpKsz
ericjacques

Aug 06 11:58:17
Excellent post! #cem #ethics by @jedlangdon reading:The impact of sustainability on the customer experience http://bit.ly/bc9x1P
ericjacques

Aug 06 11:53:56
Great post! #leadership by @richdigirolamo reading:5 Days of Ways to Keep Employees Engaged http://bit.ly/b0EjvM
ericjacques

Aug 06 11:44:23
Value proposition ISN'T equal to value perception - the value point http://ht.ly/2lUx6 #strategy #branding #innovation v/ @ralph_ohr
EffectiveExp

Aug 06 10:55:42
Value proposition ISN'T equal to value perception http://ht.ly/2lUx6 #strategy #branding #innovation v/ @ralph_ohr
thinktank_

Aug 06 10:25:02
Quick set of slides. RT @CodeBaby: 6 Ways to Create an Unforgettable Customer Experience http://ow.ly/2jUo0
ErikPosthuma

Aug 06 10:18:19
*GRATEFUL* for your GR8 RTs:-) @Seikers @AnjaHoffmann @futurescape @jabaldaia @choypw @Lrasquilha @greydigitalguy @alexonfire85 @jorgebarba
thinktank_

Aug 06 09:28:31
Business people don't need to understand designers better.They need to be designers.That makes them better business ppl http://bit.ly/czlU6X
EffectiveExp

Aug 06 09:25:02
RT @jamesbreeze: USA State of Customer Experience. Thanks @adobe and who's blogging what http://ow.ly/2lGy3
ErikPosthuma

Aug 06 08:16:57
Management Tip: Forget Management Breakthroughs -- Keep It Simple http://s.hbr.org/dzJplK
HarvardBiz

Aug 06 07:37:15
5 Things That Create Ridiculous Customer Experiences (via @ErikPosthuma @cbcurran) #cem #cex http://bit.ly/ceZbv8
EffectiveExp

Aug 06 06:30:09
Ace cartoon: How to Deal with an Angry Customer http://tinyurl.com/2vz6enk Been there, got that T-shirt. Anyone from T-Mobile listening?
GrahamHill

Aug 06 06:08:23
RT @scottmckain: Funny comic strip about Customer Service: http://bit.ly/9Ebbcj SO good and, unfortunately, SO true! #custserv
vanbael

Aug 06 04:54:39
Thanks for the RTs today! @SteveKoss @drypen @MargotSA @lovingit2 @zanesafrit @talentculture @nateriggs @DorleeM @A_Greenwood @Choypw
Brainzooming

Aug 06 04:38:22
The impact of sustainability on the customer experience http://j.mp/aQggCQ /via @jedlangdon
DeliverBliss

Aug 06 04:29:51
Extreme CRM Makeover - Episode 3 http://bit.ly/9JdrMn
sugarcrm

Aug 06 03:50:02
Appreciate the RTs @rjacquez @ReadyTOFeedBack @bartdecraene @WPowellCoaching @bphuettner @kemulholland @Choypw @lrmeyer747
KnowledgeBishop

Aug 06 03:30:04
Appreciate RTs @MarshaCollier @Profwriting @guy1067 @_erock @CustThermometer @juliov27612 @Choypw @mikehenrysr @brendanewton1
KnowledgeBishop

Aug 06 03:20:03
Grateful for RTs @JohnJZiemba @ellisvalin @RLMadMan @140care @juliov27612 @mhiday @Choypw @davisk1227 @rationalsupport
KnowledgeBishop

Aug 06 03:05:03
Thank you for RTs @MarshaCollier @auntyvi @snowborn @MKCallConsult @davisk1227 @mitwa_tw @vcsujith @_erock @Choypw @juliov27612 @mikehenrysr
KnowledgeBishop

Aug 06 02:24:45
RT @JHenning: RT @IncMagazine: How to Write a Customer Survey, http://bit.ly/dfarhi #MRX
ericjacques

Aug 06 02:01:11
Stay busy, stay happy? New study shows happiest people shun idleness (via @adamstober): http://bit.ly/dlrMtJ
zappos

Aug 06 01:52:05
The Limits of Reason | Newsweek http://bit.ly/bqgzTG
MindMashApp

Aug 06 01:33:29
Can you prove in the value of word-of-mouth marketing? You will if you go to http://tinyurl.com/yc7ats3
ideationz

Aug 06 01:28:11
Life is either a daring adventure or nothing ~ Helen Keller #quotes
JymTarrant

Aug 06 00:19:07
I liked this (I mean, the parts I could understand. Ha): "Are you too stupid to know you're stupid?" http://nyti.ms/90RbBj (via @maggiefox)
MarketingProfs

Aug 05 23:19:54
RT @vanbael: RT @ekolsky I had a great time at CRM Evolution 2010 - my thoughts http://j.mp/cMpkD7 #CRMe10 < Excellent coverage! Must read.
LindaIreland

Aug 05 23:05:03
Value has little to do with price. Customers want you to value their time & channel preferences. RT @Lisa_A_Ford #custserv
KnowledgeBishop

Aug 05 20:40:08
RT@bartdecraene In Customer Service you're always on stage! Something to keep reminding your employees about! #custserv < Yes indeed!
vanbael

Aug 05 19:59:13
The key to value "is people, not content or paper or apps." The future of magazines by @JeffJarvis. http://bit.ly/9UIXZH
frogdesign

Aug 05 19:33:55
RT @lindegaard: Sharp Insights: What Everyone Wants - inspiration for consultants, aspiring thought leaders http://bit.ly/9HsOYk
GrahamHill

Aug 05 19:27:58
RT @eandtsmom: People are always going to be part of your business, people who are led+cared for. Tools, etc.aren't as valuable. #leadchange
tedcoine

Aug 05 19:13:37
We are not measured by what we consume but by what we contribute. @mikehenrysr #LeadChange
KnowledgeBishop

Aug 05 18:52:47
@Choypw THANK YOU!!! for the retweets!!!! How are things in Hong Kong today (tomorrow)?
ideationz

Aug 05 18:52:28
Don’t Care About Your Customer? Please Press “0″ http://goo.gl/fb/l1Uxa #customerservice
YourCustomers

Aug 05 18:50:04
Did I make a positive difference to a #customer today? Yes! Actually, more than once.
ericjacques

Aug 05 18:47:14
Does word-of-mouth marketing really deliver the goods? Find out what the research says at http://bit.ly/5SDW9T
ideationz

Aug 05 18:47:04
Negating the #Customer Experience (inspired by Curb Your Enthusiasm) - By @JeannieCW - http://bit.ly/aaCso8 - #CustServ
WriteTheCompany

Aug 05 18:37:16
Combining Business Model Prototyping and Customer Development by @business_design - http://bit.ly/baNLPN #bmgen #custdev
EffectiveExp

Aug 05 18:02:18
RT @KayRoss RT @HarvardBiz Why Delighting Your #Customers Is Overrated (Audio Interview) - http://s.hbr.org/b4BTUf
WriteTheCompany

Aug 05 18:00:20
Great leaders don't just cooperate with the inevitable, they use it to succeed. @LeadToday http://bit.ly/bj8I0Z #LeadChange
KnowledgeBishop

Aug 05 17:46:31
RT @BSDalton RT @JedLangdon Pt. 2: The impact of sustainability on #customer experience - http://bit.ly/bGgAKJ - #cem #custserv
WriteTheCompany

Aug 05 17:43:22
@Choypw Thanks for the RT Daryl! Have a great day! http://rep.ly/1OaRa
ericjacques

Aug 05 17:41:20
TY @ChoyPW @Customer1CRM for RT & @EricJacques for mention: Great, informative, detailed response by Benjamin Moore - http://bit.ly/aPAsb0
WriteTheCompany

Aug 05 17:18:34
Are you involved with voice of the customer programs? Take our survey (and get the results): http://tinyurl.com/TGvocsurvey pls RT
btemkin

Aug 05 17:05:15
Quotes Uncovered: Teaching a Man to Fish: Shapiro traces the origins of popular quotes. http://nyti.ms/930y3u
freakonomics

Aug 05 16:47:21
The True Value of Word-Of-Mouth Marketing....: http://wp.me/puCnS-aN
ideationz

Aug 05 15:20:47
"15 Excellent Corporate Blogs to Learn From" - http://bit.ly/a8kvuC by @ericaswallow
mashable

Aug 05 15:09:51
Marketing: If you want to be heard, speak the language http://ht.ly/2lut6 #marketing
MyCustomer

Aug 05 15:05:09
Caring for others is not a weakness. RT @LeadToday (TODAY at 3 EDT http://bit.ly/bj8I0Z) #LeadChange
KnowledgeBishop

Aug 05 15:00:23
Is your company part of the future or the past? http://ow.ly/2ln01 #socmed #sm #scrm #business #change
ericjacques

Aug 05 14:46:55
Making customer experience a pillar of sustainable profitability is a better alternative than sustainability by enforced abstinence. #cem
Choypw

Aug 05 14:40:56
The winning formula for marketing and promotion by former Dragons Den star Doug Richard http://ht.ly/2ltet #marketing
MyCustomer

Aug 05 14:35:58
Is Measurement the Enemy of Management? http://goo.gl/fb/GKJ5K #sales
YourCustomers

Aug 05 14:24:12
When Failure Is Intolerable http://s.hbr.org/ajCWQL
HarvardBiz

Aug 05 13:50:04
How do you fix bad service and broken processes? I use the Postmortem Analysis Process. Feedback and RTs welcome. http://ow.ly/2ln82
ericjacques

Aug 05 13:30:06
Produce value to your #customers often and you won't have to try and extract value/profits from them. They'll give willingly.
ericjacques

Aug 05 13:20:34
#touchpoint that touches heart is the most powerful touchpoint. #cem #cxm #marketing
Choypw

Aug 05 12:58:32
Most PowerPoint slides collapse under the weight of words. A good maximum: 10 per slide. (via @MARTYneumeier)
Choypw

Aug 05 12:43:08
Costs, market size, revenues, profits, and other quantities can’t be known when an idea is new. (via @MARTYneumeier)
Choypw

Aug 05 12:41:20
The biggest hurdle to innovation is a corporate longing for certainty. (via @MARTYneumeier)
Choypw

Aug 05 12:19:30
Nice article by Marty Neumeier about Brand Strategy in @Issue Online. http://tinyurl.com/y96bu9v (via @alfredomuccino)
Choypw

Aug 05 11:10:02
Leaders make decisions: Great leaders act upon them. RT @LeadToday (TODAY at 3 EDT http://bit.ly/bj8I0Z) #LeadChange
KnowledgeBishop

Aug 05 09:51:51
The Absence of Noise http://bit.ly/9AFjbI
wimrampen

Aug 05 08:55:02
Management Tip: Beware of the Invisible Promotion http://s.hbr.org/a1YqDV
HarvardBiz

Aug 05 08:41:32
The Evolution of #CRM on Display in NYC http://bit.ly/bjFo7F
wimrampen

Aug 05 07:20:43
RT @johnniemoore: HBR: creativity vs innovation: http://bit.ly/asBH3h (HT @eaonp) I think real creators/innovators just get on with it.
GrahamHill

Aug 05 07:20:03
The power of provocative questions for creative problem solving http://ht.ly/2l7Mc #creativity #designthinking #innovation
thinktank_

Aug 05 06:54:55
B-School course on 'Co-Creating Value with Customers' courtesy of @masscustom and Slideshare http://tinyurl.com/23uoc3w
GrahamHill

Aug 05 06:13:17
The death of Google Wave shows how important it is to understand customer jobs/desired outcomes BEFORE trying to innovate
GrahamHill

Aug 05 06:04:32
@Choypw I am a big fan of customer-centricity but only is so far as it drives economic value creation http://tinyurl.com/r8d7na
GrahamHill

Aug 05 05:35:18
@JeanneBliss Thank you for the RT. Appreciate much.
Choypw

Aug 05 05:27:51
"The key to realizing a dream is to focus not on success but significance"--Oprah Winfrey
exectweets

Aug 05 05:06:49
@GrahamHill My take is if firm puts profit as priority but not value for customers, it isn't customer centric and won't be able to sustain.
Choypw

Aug 05 04:08:44
Hm. Twitter is way better than magic 8ball.
armano

Aug 05 03:45:05
Thank you for RTs @rationalsupport @dcaravana @truth_and_love @Choypw @LeadershipNow @KateNasser @danbrubacher @MargieMcKinney
KnowledgeBishop

Aug 05 03:33:22
RT @marc_c_mandel: Creation of truly exceptional customer experiences #CEM is next competitive battleground. How does yours stack...
ErikPosthuma

Aug 05 03:25:45
Many business stategies are based on "if you can't convince them, confuse them with complexity"
maverickwoman

Aug 05 00:05:11
The dependable are seldom expendable: neither to customers nor employers.
KnowledgeBishop

Aug 04 23:25:04
Bad design is smoke, while good design is a mirror. — Juan-Carlos Fernàndez
colourlovers

Aug 04 23:05:05
Some hide mistakes: others offer them up, in an effort to grow. Guess which approach builds loyalty? #custserv
KnowledgeBishop

Aug 04 23:02:49
RT @coachgoldsmith: We Are All Innovators Now http://bit.ly/ccxinP And we need to be! #radicalmanagement http://bit.ly/99cZhP
stevedenning

Aug 04 22:05:02
A true change of mind always results in changed actions. Anything less is fiction. #LeadChange
KnowledgeBishop

Aug 04 21:57:09
RT @ariegoldshlager: [Michael Maoz] Traditional Customer Service Excellence Trumps Social Anything: http://bit.ly/bl8hpR #scrm #crm
LindaIreland

Aug 04 21:39:50
Crocsideas.com neew customer engagement tool #cem #customerexperience
LiorStrativity

Aug 04 21:35:03
What does your brand stand for? What do your customers think it stands for? (Do you even know?)
MichaelHinshaw

Aug 04 20:59:55
@ireneclng on Service systems of co-created value: The future of customer-centricity? http://tinyurl.com/36uwfvl
GrahamHill

Aug 04 20:25:01
Leadership Quote: "Success is about ingredients and execution." ~ Thomas Keller
Employees1st

Aug 04 19:56:58
#Alterian2010 @DonPeppers Keynote: Death by Word-Of_mouth: Socialize Your Brand NOW http://bit.ly/AltSummit
lindajvetter

Aug 04 19:54:54
Is @ireneclng's approach to outcome-driven value co-creation one alternative to customer jobs to be done? http://tinyurl.com/ydhnqsq
GrahamHill

Aug 04 19:50:03
Brand revival: It's a good thing. http://ow.ly/2kZgD [via @BrandDigital]
MichaelHinshaw

Aug 04 19:46:12
@Choypw Thanks for the RT's of late Daryl. I enjoy your thinking too.
LindaIreland

Aug 04 19:44:21
Love this blog title - made me laugh: http://bit.ly/cSLjjb Good thinking re: Droid vs Apple #customerexperience too.
LindaIreland

Aug 04 19:35:14
"oh, very big grin :D http://whatthefuckismysocialmediastrategy.com/ via nrcnext"
efelei

Aug 04 19:25:35
Ask your agency about their internal social media training: At Edelman they have a black belt system, see pic http://twitpic.com/2blt2a
jowyang

Aug 04 19:18:08
Is B2B marketing with its emphasis on networked relationships now the best model for B2C marketing? http://tinyurl.com/356j44y
GrahamHill

Aug 04 19:10:26
@Choypw Not so. Companies that manage for value intelligently do not have to end up taking a short-termist view
GrahamHill

Aug 04 18:46:19
RT @spokencomm RT @contactpro: Why Self-Service Doesn't Cut It http://ht.ly/2kWwH. But survey shows 50% prefer IVR: http://ht.ly/2l31y
vanbael

Aug 04 18:34:08
#Customer Perception Versus Expectations... Good Insights from @SvcEssentials - http://bit.ly/bOCQcM - #CustServ
WriteTheCompany

Aug 04 18:29:21
RT @ChoyPW RT @WimRampen - How Much of a Relationship Do Your #Customers Actually Want? - http://bit.ly/dyrWLs - by @bhc3
WriteTheCompany

Aug 04 18:25:47
Are You Asking (Everyone) the Right Question? http://s.hbr.org/dyD3vb
HarvardBiz

Aug 04 18:22:36
Google research director discusses innovation and the value of being wrong - great, great piece: http://bit.ly/dmN1Yo
CEB_MLC

Aug 04 18:17:16
Twitter Tip: Follow everyone tweeting #mpworld using www.blastfollow.com. Great way to follow #marketers at the virtual event.
Brainzooming

Aug 04 18:10:04
Reading: "Brand authenticity — Keeping it real, honest, genuine and true." http://ow.ly/2kZ0k [via @brandsight]
MichaelHinshaw

Aug 04 18:00:24
Creating Memorable Brand Experiences http://bit.ly/bASVgP #marketing #content #events #mpworld
Brainzooming

Aug 04 17:50:03
Thank you for RTs @_erock @juliov27612 @writaman @cebrouillard @morganmar @Choypw @mikehenrysr @arief_k_miharja @becbury
KnowledgeBishop

Aug 04 17:35:02
Grateful for the RTs @anomalousKd @PeoplePlanet @arief_k_miharja @snowborn @valswisher @kailualisa @Choypw @juliov27612 @redcrew
KnowledgeBishop

Aug 04 17:31:35
Nice! RT @Choypw What do you aim to touch when you create a touchpoint? Heart, head, or hands of your customer? #cem
JeanneBliss

Aug 04 17:20:02
Thanks so much for RTs @BasZurburg @Thiloa @valswisher @CloverView @tedcoine @Geoff_Snyder @cholrulz @Choypw @140care @amgrissino
KnowledgeBishop

Aug 04 16:55:01
Smart Managers of the Future Will Put Employees Before Customers http://bit.ly/bViEAH #EFCS
Employees1st

Aug 04 16:51:29
Over the next five years, which of these trends will have the most impact on you, and why? #McKTechTrends http://bit.ly/McKTechTrends
McKQuarterly

Aug 04 16:49:26
If @HarvardBiz is not HarvardBiz, will it have so many RTs and followers? Same applies to @btemkin and @tom_peters? #brand #marketing #ff
Choypw

Aug 04 16:28:51
A brand refresh is usually well served by keeping some recognizable element of the original identity. http://ow.ly/2kYG2
MichaelHinshaw

Aug 04 16:20:03
"A problem well stated is a problem half solved" -Charles F. Kettering / more insightful quotes: http://bit.ly/9r3hAn
exectweets

Aug 04 15:05:05
The next time you think to look down on someone... Don't. RT @tedcoine
KnowledgeBishop

Aug 04 14:47:35
RT thanks! @Choypw @ellenfeaheny @DR3N3AL @RiemZouzou @EntrepreneurUAE
Innovation360

Aug 04 14:31:14
The difference between spam and advice is the depth of the relationship: Build genuine connection. #cxp #cem #cctr
KnowledgeBishop

Aug 04 14:14:08
New Post - Lessons from a Japanese Customer Experience http://bt.io/Fl0G #cem #customerexperience
LiorStrativity

Aug 04 11:15:03
"Comfort can be the enemy of fulfilled purpose" - Dan Holland #Leadchange | Let's step into the Purpose Zone today!
KnowledgeBishop

Aug 04 10:30:03
Beyond Philosophy case Studies - What drives value in a social media experience http://ow.ly/2kK9Q
ColinShaw_CX

Aug 04 09:46:57
Exit, Voice and Customer Loyalty-http://bit.ly/dioJRR #marketing #voc
Choypw

Aug 04 08:49:55
My 1st blog post on #sCRM: from a scientist's perspective http://bit.ly/aw77EF #support #marketing #pr #customer #service #sm
mich8elwu

Aug 04 08:46:18
Management Tip: Avoid the 3 Tendencies of Bad Bosses http://s.hbr.org/ayYgZN
HarvardBiz

Aug 04 07:57:21
How Much of a Relationship Do Your Customers Actually Want? http://bit.ly/dyrWLs #acinsights - by @bhc3 #crm #scrm
wimrampen

Aug 04 07:46:20
LOL!!! Yes. Wallet! But if profit is the ultimate reason for creating touchpoint, then the firm will end up going nowhere. :) @GrahamHill
Choypw

Aug 04 07:30:37
Setting And Meeting Experience Expectations | Forrester Blogs http://bit.ly/dBmxPh #cem #custserv | Short and gentle reminder.
vanbael

Aug 04 06:47:44
@Choypw LOL Wallet? Still LOL
GrahamHill

Aug 04 06:37:41
What do you aim to touch when you create a touchpoint? Heart, head, or hands of your customer? #cem #cxm
Choypw

Aug 04 06:01:02
We don't need @earlybird. We need better #twitter in terms of stability.
Choypw

Aug 04 03:29:33
Advice: If you feel like you're losing, redefine what winning is so you're winning. Nobody's saying you can't! #BeOriginal
Brainzooming

Aug 04 03:25:09
Super appreciate RTs @ImpactLearning @RLMadMan @cwilkeson @JohnJZiemba @Choypw @juliov27612
KnowledgeBishop

Aug 04 03:13:55
@KnowledgeBishop :)
Choypw

Aug 04 03:10:44
A special thank you to @Choypw for support tonight sharing the message! Much appreciation!
KnowledgeBishop

Aug 04 01:40:07
Quality content AND exceptional service? That combo earns my business every time! @MindshareVoice @MarshaCollier #custserv
KnowledgeBishop

Aug 04 01:11:43
I think transparency wins customer loyalty. If a customer sees honesty in real-time between brands, trust goes up. #custserv
KnowledgeBishop

Aug 04 00:57:43
Improving #Customer #Service – The Three Most Important Things - Via @KristinaEvey - http://bit.ly/brclP0
WriteTheCompany

Aug 04 00:41:33
Angry to Evangelist - A Free Guide to Help with Angry #Customers - from @DeliverBliss - http://bit.ly/aTki2u - CustServ
WriteTheCompany

Aug 04 00:31:42
Thanks @StellaService @ChoyPW @JedLangdon for RTs & @EricJacques for the Anti-Itch Lotion letter mention (hope you've stopped itching!)
WriteTheCompany

Aug 03 23:05:03
Great #custserv can transform frustration into loyalty. http://bit.ly/AtoE by @deliverbliss via @stephaniethum
KnowledgeBishop

Aug 03 20:07:52
@Choypw many thx for supportive RT's ! Highly appreciated !
EffectiveExp

Aug 03 19:17:40
Yes, zombies were people, too.
SunniBrown

Aug 03 18:38:36
RT @shanegibson: New blog post: The Customer Owns Your Brand http://ow.ly/2ku7J
GrahamHill

Aug 03 18:21:50
"Collaborate to understand and provide the Customer Experience they expect from you" @ekolsky #CRMe10 #scrm #customerservice4.0
YourCustomers

Aug 03 18:07:54
RT @exectweets “Ability is what you're capable of doing. Motivation determines what u do. Attitude determines how well you do it” Lou Holtz
Choypw

Aug 03 18:01:04
“Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it” -Lou Holtz
exectweets

Aug 03 17:32:04
@thinktank_ Interesting... But how?
Choypw

Aug 03 17:17:49
Wow @Choypw Appreciate all your RTs! Maybe you should think about opening ThinkTank Hong Kong :-)
thinktank_

Aug 03 17:03:41
Passion – Do you have it? http://ht.ly/2kr2w
kenblanchard

Aug 03 16:20:19
Uppercase i vs lowercase L. Don't trust what you see. Trust your own experience. #management #life
Choypw

Aug 03 16:19:02
Can you tell the difference between I and l? The first I is uppercase i, and the second l is lowercase L. What an #experience
Choypw

Aug 03 16:14:02
Is there any difference between profitable sustainability and sustainable profitability? #business
Choypw

Aug 03 16:13:33
Profitable sustainability is achieved by delivering consistent positive experience across Employee-Customer-Brand touchpoints. #business
Choypw

Aug 03 15:41:07
@LiorStrativity http://bit.ly/95pW8Z... which HBR article?
Choypw

Aug 03 15:39:29
"Progress is measured not only by those questions which we have asked, but also those which we continue to ask" Freda Adler via @thinktank_
Choypw

Aug 03 15:37:37
Forget "Attention, Interest, Desire, Action?"-http://bit.ly/cjIcfE @CRMStrategies #crme10
Choypw

Aug 03 15:31:47
Poor customer experiences trigger switching epidemic - relevant for many industries ! #cx #cem #custserv http://ow.ly/226ez
EffectiveExp

Aug 03 14:58:28
5 stages of customer acquisition: Attention, Interaction, Permission, Engagement, Exchange, says @CRMStrategies #crme10
themaria

Aug 03 14:55:01
Innovation Metrics - A Whole Brain Strategy - http://bit.ly/9GimhP #metrics #ROI #marketing
Brainzooming

Aug 03 14:45:02
Report: Is Human Capital the New Venture Capital? http://bit.ly/cBi9hP
fastcompany

Aug 03 14:05:16
Fantastic post on #custserv priorities by @KristinaEvey. http://bit.ly/cYXMNy via @jedlangdon
KnowledgeBishop

Aug 03 14:03:45
Flattering customers result in greater engagement - HBR article. did you flatter your customers / employees recently? #cem
LiorStrativity

Aug 03 13:58:47
It's Up to You to Start a Good Fight http://s.hbr.org/aw8ePX
HarvardBiz

Aug 03 13:33:58
The Story on Shopping: Consumer buying patterns around the country. http://nyti.ms/9iYLj0
freakonomics

Aug 03 12:05:03
Thank you @Note_to_CMO for the great #kaizenblog chat on self-defining brands! http://bit.ly/djNVxc
KnowledgeBishop

Aug 03 11:55:01
Patience - Strategic Advantage or Disadvantage? You Decide! http://bit.ly/9OtIyq #strategy
Brainzooming

Aug 03 10:42:22
@Choypw Will you give us an interview? nb click: http://tinyurl.com/3a5b2nk
de_directory

Aug 03 10:41:37
RT @Innovation360 @lindegaard Frank Piller's Web Site on Mass Customization, Customer Co-Creation & Open Innovation http://bit.ly/bmP7gY
Choypw

Aug 03 10:39:34
In B2C, brand building is about "perfecting" the experience at each touchpoint thru interactions between employees and customers. #brand
Choypw

Aug 03 10:38:47
In B2B, brand building has nothing to do with touchpoint experience...? #brand
Choypw

Aug 03 10:36:10
B2C brand building is different from that of B2B. #brand
Choypw

Aug 03 09:33:18
The goal of diversity is not harmony http://bit.ly/czMegK
NewWorkTrends

Aug 03 09:32:08
‘Give to Get’ is a powerful strategy says @udayakumarn http://shar.es/0nBzB
futurescape

Aug 03 09:26:10
New TT Blog Post - Know Your Customer Before Somebody Else Does http://ht.ly/2jXFM Please RT :-) #marketing #research #trends #Ireland
thinktank_

Aug 03 08:23:34
Management Tip: Take the Extreme Question Challenge http://s.hbr.org/dg7eN5
HarvardBiz

Aug 03 07:58:40
There is really no customer experience but segment experience, where segment consists of customers with "commom" interests. #cem #cxm.
Choypw

Aug 03 06:02:14
Thank you for thanking me to RT but honestly whether you thank me or not I'll still RT, as I RT not for you to thank me but to share. #ff
Choypw

Aug 03 05:37:29
All customers are not created equal. So why should experience designed for them? #cem #cxm #marketing #toex #touchpoint
Choypw

Aug 03 05:35:01
Market Segmentation in B2B Markets-http://bit.ly/buOX7V
Choypw

Aug 03 04:56:19
RT @lindegaard Frank Piller's Web Site on Mass Customization, Customer Co-Creation & Open Innovation http://bit.ly/bmP7gY
Innovation360

Aug 03 04:48:52
Thanks for RTs today! @Choypw @nateriggs @anydel2 @AnaHerradon @AxcetHR @webtechman @talentculture @WrightGE @scd_probiotics @kdragon87
Brainzooming

Aug 03 03:43:04
When you are able to see and explain the obvious, you can also become a #guru. There is really no original thinking.
Choypw

Aug 03 03:35:01
Thank you for RTs @VigilantJon @TabithaDunn @ScheubelDevelop @brandleadership @bruno68 @Urs_Klenke @Choypw @3keyscoach
KnowledgeBishop

Aug 03 02:14:55
Do nothing for reasons which you are not aware.
dotjenna

Aug 03 01:59:10
"Master Doers" - the people who keep an organization running. http://bit.ly/abaxBk #video #GKCCCInno #strategy
Brainzooming

Aug 03 01:30:42
RT @ds_design: @TheIdeasMonster Don't sell 'service design' - try selling 'service' or 'business innovation' - non-designers get scared...
ErikPosthuma

Aug 03 00:29:38
"A high performance team cultivates the fire of the human spirit": KM at the World Bank 3min video http://youtu.be/ekMOI0-Xy_Y
stevedenning