Tweets of 22-28 Feb 2012

28 Feb
How to Understand the Notoriously Irrational Consumer http://bit.ly/xnYlti via @ralph_ohr #innovation #marketing #cem
@Choypw

28 Feb
Small #servicedesign choices make a big difference to the #customerexperience. @Service360 Blog http://x.nu/KHu via @GrahamHill #cem
@Choypw

28 Feb
Method 10 X 10: "Gaming for Behavior Change" http://www.getthefive.com/articles/the-idealist/method-10-x-10-gaming-for-behavior-change/ via @method_inc @getthefive
@Choypw

28 Feb
Sun-powered typography http://ow.ly/9k7lO via @method_inc #ux
@Choypw

28 Feb
Experience does not equal service. How difficult is it to understand this!? #cem #custserv
@Choypw

28 Feb
The only differentiator today is the experience you create for your customers http://bit.ly/xhdfX7 via @joepine @miketevans #cem
@Choypw

27 Feb
What are you doing to ensure that your customers have a remarkable experience? http://bit.ly/yHoHnK via @joepine @CXJourney #cem
@Choypw

27 Feb
It’s the Jobs-to-Be-Done, Stupid! « I'm Not Actually a Geek http://bit.ly/yKEnau
@Choypw

27 Feb
Must-Have! | Thinking | Prophet: http://www.prophet.com/thinking/view/624-must-have#.T0ucpQsGOzQ.twitter
@Choypw

27 Feb
TouchPoint Cards: a tool for making touchpoints tangible during #servicedesign process http://zite.to/xZBW7f via @skewiff @business901
@Choypw

27 Feb
Study: Happiness Is Experiences, Not Stuff http://www.livescience.com/6158-study-happiness-experiences-stuff.html via @LiveScience
@Choypw

27 Feb
'Buying Happiness' Means Different Things to Different People http://www.businessnewsdaily.com/2030-selling-happiness.html via @bndarticles
@Choypw

27 Feb
Seven Practices of a Customer-Centric Organization http://bit.ly/zHMfz8 via @B2Community @OnionInsights #cem
@Choypw

27 Feb
Value co-creation http://bit.ly/4GJCaU via @ireneclng #vcc
@Choypw

26 Feb
The Final Frontier: Customer Expectations - Forbes http://onforb.es/rwlzPv
@Choypw

26 Feb
Seth Godin Blog: Perfect and impossible http://sethgodin.typepad.com/seths_blog/2012/02/perfect-and-impossible.html via @ThisIsSethsBlog
@Choypw

26 Feb
New trend: RANDOM TWEETS OF KINDNESS. Why kind brands will thrive, and have some fun too. http://trendwatching.com/trends/rak/ via @trendwatching
@Choypw

26 Feb
The 4Ps Are Out, The 4Es Are In | Ogilvy & Mather: http://bit.ly/wEmHfS
@Choypw

26 Feb
A Brand Ain't Nothing but a Promise | ClickZ http://shar.es/g6dTb
@Choypw

26 Feb
CX Journey: All Customers Are Not Created Equal: http://cxjourney.blogspot.com/2012/02/all-customers-are-not-created-equal.html
@Choypw

26 Feb
Make sure you've taken care of every need. Before customer leaves, ask "Is there any thing else I can do for you?" via @jimsmiller #cem
@Choypw

26 Feb
Create an effective presentation http://bit.ly/hE6oQM via @BradBennett
@Choypw

25 Feb
10 Tips on Writing Well from David Ogilvy http://bit.ly/w4QMXV via @brucemaudesign
@Choypw

25 Feb
Tiny Story, one of the simplest and most enjoyable piece of... http://bit.ly/xxGXN2 via @brucemaudesign
@Choypw

25 Feb
Zappos and the Importance of Making a Personal Emotional Connection (PEC) http://soc.li/wMGe2TT via @bsdalton #custserv #cem
@Choypw

25 Feb
Why Customers Who Love You Still Might Leave You http://bit.ly/xfSPDP via @bsdalton @ariegoldshlager #crm #custserv #cem
@Choypw

25 Feb
#Brand Connectedness http://twrt.me/32yc0q via @keenan @DanWaldo
@Choypw

25 Feb
3 Ways To Predict What Consumers Want Before They Know It http://bit.ly/ytvnwA via @ekolsky @BrianVellmure #innovation #cem
@Choypw

25 Feb
The purpose of great #custserv is to create wow #custexp. #cem
@Choypw

25 Feb
Simon Sinek: How great leaders inspire action http://on.ted.com/APCi #TED
@Choypw

24 Feb
ATTENTION! This is not ENGAGEMENT… http://is.gd/ZUilyz via @wimrampen @GrahamHill #cem
@Choypw

23 Feb
Faced with Distraction, We Need Willpower - John Coleman - Harvard Business Review: http://s.hbr.org/AESGTL via @DonPeppers @HarvardBiz
@Choypw

23 Feb
Intel's human digital billboard http://lnkd.in/vQEW6v
@Choypw

23 Feb
Posters you can listen to http://lnkd.in/xYAChf
@Choypw

23 Feb
Seven Ways to Keep Angry Customers (Like Me) Happy http://lnkd.in/9aptgy
@Choypw

23 Feb
IDEO: How Big Companies Can Learn From Start-ups - Forbes http://lnkd.in/4JdJsW
@Choypw

23 Feb
Brands Get Physical To Build Trust http://lnkd.in/6CFAJM
@Choypw

23 Feb
The Myth of the Eight-Hour Sleep http://lnkd.in/yhC3Pn
@Choypw

23 Feb
20 Common Grammar Mistakes That (Almost) Everyone Makes - http://bit.ly/xiiUKj via @Desk #smallbiz
@Choypw

23 Feb
Value Flow Modelling from Elke den Ouden in Eindhoven http://is.gd/C443XN via @bsdalton @GrahamHill @DesignThinkers #servicedesign #scrm
@Choypw

23 Feb
How to design the user experience and how not to do it http://tinyurl.com/7ht5gf3 via @thecustomerblog #ux #cem
@Choypw

22 Feb
The History of Marketing: An Exhaustive Timeline [INFOGRAPHIC] http://pinterest.com/pin/198439927300981043/
@Choypw

22 Feb
Where Do Ideas Come From? | An Infographics About Creativity http://pinterest.com/pin/198439927300981043/ via @pinterest
@Choypw

22 Feb
#Brand Engagement and Value Exchange http://ow.ly/1hyf7K via @ralph_ohr @Digitaltonto
@Choypw

22 Feb
Visualizing the Three Components of Customer Loyalty http://businessoverbroadway.com/visualizing-customer-loyalty via @bobehayes #cem
@Choypw

22 Feb
What "primal experience" is your business selling? http://bit.ly/xqGMb1 via @Desk #cem
@Choypw

22 Feb
The Emotion of Customer Experience by @lou_carbone http://bit.ly/zFBh48 via @andy__marshall #cem
@Choypw

22 Feb
A loyal customer is like a timeless work of art http://ow.ly/9c6eq via @JLWatsonConsult @dschultzszumylo #cem
@Choypw

22 Feb
Go With The Customer Flow http://wp.me/pCUEC-66 via @wimrampen @MarkTamis #scrm #cem
@Choypw