Tweets of 15-21 Nov 2011

21 Nov
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
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20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
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20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
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20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
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20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
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20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
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19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
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19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
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19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
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18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
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18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
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18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
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18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
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18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
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17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
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17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
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17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
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17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
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17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
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16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
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16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
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16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
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16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
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15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
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15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
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15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
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15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
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