Tweets of 19-25 Apr 2011

Apr 25 23:21:18
Memorable Events Are the Most Valuable Experiences http://t.co/56LENji via @MichaelHinshaw @thakurster @HarvardBiz #cem
Choypw

Apr 25 18:15:09
Managing customer expectation from the start helps prevent unreasonable expectation http://bit.ly/gihIWe via @crmetrics @jodiemonger #cem
Choypw

Apr 25 16:19:39
experience is an evaluation journey. #ux #cem
Choypw

Apr 25 14:51:23
Metrics Don't Tell You Enough About Customer Experience (They're too late.) http://bit.ly/fAMaPO via @jeanniecw
Choypw

Apr 25 13:37:41
A concise Customer Experience Roadmap: Ideas to improve #cem http://bit.ly/eDy9JW via @LindaIreland @JLWatsonConsult
Choypw

Apr 23 19:59:31
How to Achieve a Great & Profitable Customer Experience http://ow.ly/4ERV9 via @SellingPowerMag #cem
Choypw

Apr 22 18:43:04
If touchpoint doesn't bring positive experience, it shouldn't exist. #ux #cem
Choypw

Apr 22 15:04:14
Excellent presentation on Service Design http://slidesha.re/eyQhpc via @DesignThinkers @roscamabbing @wimrampen #designthinking
Choypw

Apr 22 08:07:47
†
Choypw

Apr 22 08:06:24
Anyone can start something new: It takes real leaders to stop something old. via @Leadershipfreak @KnowledgeBishop #Leadership
Choypw

Apr 21 18:55:06
Which comes first, the process or the experience? http://bit.ly/g3ZDR7 via @tdebaillon @ralph_ohr @f_gouillart #cocreation
Choypw

Apr 21 08:19:40
Perfecting the cross-channel customer experience http://zite.to/e3uI7k via @Reaburn @bsdalton @zendesk #cem
Choypw

Apr 21 00:43:08
Eight Design Principles for Waiting Lines http://post.ly/AN1x via @Reaburn @ariegoldshlager #cem
Choypw

Apr 20 17:22:39
Hey Marketers! What’s Your Customer Service IQ? http://bit.ly/eY14vP via @sarah_gore @LindaIreland @MarkOrlan @BethHarte #cem #custserv
Choypw

Apr 20 17:20:52
To grow a #custserv INTERACTION into a RELATIONSHIP, just add respect. via @KnowledgeBishop #cem
Choypw

Apr 20 04:20:35
"A lead isn’t a lead until someone is engaged enough to be honest" http://bit.ly/gjuRS2 via @SellingPowerMag @funnelholic @HeinzMarketing
Choypw

Apr 20 01:31:41
#CEM is the combination of purposeful leadership, compelling brand value, customer connectedness & employee engagement via @btemkin | MORE!
Choypw

Apr 19 18:14:28
12 ways to motivate your employees http://bit.ly/dFJm83 via @arte88 @KetelboeterPR #ee #leadership #shrm
Choypw

Apr 19 18:06:13
True customer advocates not the same as highly satisfied customers http://bit.ly/hkjpPc via @DonPeppers #custserv #CRM #trustability
Choypw

Apr 19 17:29:17
Customer Experience Lessons from the Drive-Thu http://tinyurl.com/3mmryx7 via @jimsmiller @jen_reyna @artduservice #custserv #cem
Choypw

Apr 19 15:39:42
Experience the Employee Difference http://t.co/OqCaZ8w via @JenKuhnPR #cem #leadership #marriott #XFact
Choypw

Apr 19 02:35:07
Effective and efficient service recovery delivers positive experience. http://bit.ly/fv4yUi #ux #cem #custserv
Choypw

Apr 19 01:49:34
Do actions speak louder than words when building your customer experience? http://bit.ly/ds4VGh via @9INCHmarketing @LindaIreland #cem
Choypw

Apr 19 01:32:16
Value is the New Black http://bit.ly/5XrUJu via @9INCHmarketing @ken_gonzalez @responsetek #marketing #custserv
Choypw