Tweets of 10-16 May 2011

May 16 16:45:15
Don't create a memorable event; create a memorable experience. 15 CREATIVITY TIPS http://tiny.ly/4QOM via @LindaIreland @Leadershipfreak
Choypw

May 16 16:43:31
Trust is in the eye of the beholder. Transparency is in the hands of the organization. via @stephaniethum | Love it! #cem #cxo
Choypw

May 16 16:42:31
Transparency is one leading indicator; Trust is a lagging indicator via @melissawurst #cem #cxo
Choypw

May 16 16:42:07
@Choypw Trust is in the eye of the beholder. Transparency is in the hands of the organization. The 2 may or may not connect. #cxo
stephaniethum

May 16 16:40:59
The greater the transparency, the more the trust? #cxo
Choypw

May 16 16:39:39
@choypw tranparency from you, your actions & trust is customer outcome #cxo
melissawurst

May 16 16:38:40
ECR, or efficient customer response, is vital to trust erosion recovery. #cxo
Choypw

May 16 16:38:36
1 : 1 RT @Choypw: Whats the relationship between trust and transparency? #cxo
Natasha_D_G

May 16 16:38:26
@choypw transparency from you, your actions and trust is customer outcome@cxo
melissawurst

May 16 16:38:10
@Choypw The accounting profession leveraged transparency as a way to rebuild trust after the Enron/Arthur Andersen debacle. #cxo
stephaniethum

May 16 16:36:58
What's the relationship between trust and transparency? #cxo
Choypw

May 16 16:33:24
@Choypw I trust that #Facebook is good for marketing/branding getting the word out about ur business. #cxo
d_gammon

May 16 16:31:32
Trust is not satisfaction. It's just the entry ticket. #cxo
Choypw

May 16 16:30:15
Trust is not the same as customer satisfaction. via @melissawurst | Oh definitely not! #cxo
Choypw

May 16 16:27:51
@choypw defining actions from customer that move them toward loyalty, relationship #cxo
melissawurst

May 16 16:25:46
@melissawurst What's emotional score index? #cxo
Choypw

May 16 16:25:27
Over promise under deliver will definitely kill trust! #cem #cxo
Choypw

May 16 16:23:04
A promise made is a debt unpaid. Honor the promise. #cxo
Choypw

May 16 16:22:33
When WYSIWYG, that builds trust. #cxo
Choypw

May 16 16:16:11
Trust is built over time, slashed in seconds. via @LovelyLu #cem #cxo
Choypw

May 16 16:08:23
Trust is earned through consistency. Are you ready for it? #cxo
Choypw

May 16 16:05:59
Imagine a world without trust... what would that be? What kind of experience would that be...? #cxo
Choypw

May 16 16:05:23
Trust does not only matter in experience but everything. #cxo
Choypw

May 16 14:54:04
The trend of all trends: Individualization. Everything shifts toward creating greater value for individual customers. via @joepine
Choypw

May 16 13:06:41
Seven of the most innovative uses of QR codes by brands in marketing campaigns http://bit.ly/lUiYQs via @openinnovation3
Choypw

May 16 07:20:46
@hotelsalescoach Jim Collins advises to focus on improving strengths, not on shoring up weaknesses | That's originally from The Art of War.
Choypw

May 16 02:24:28
45 Articles on Business Innovation http://bit.ly/f162E5 via @Brainzooming #CreativitySunday
Choypw

May 15 10:33:12
#Gamification: Principles, videos, presos, books, etc http://is.gd/u6EYPs via @Gamification @GrahamHill #innochat
Choypw

May 15 03:45:21
Why Social Media Is A Bad Measure of 'Influence' http://t.co/0Xb4VHW via @adage @cnvrgnc
Choypw

May 15 03:40:55
Want to ‘get good service’? Consider ‘giving good customer’ http://icymi.me/f7u9 via @PlacesFirst @jeanniecw #cem
Choypw

May 15 03:36:05
The #UX of Data http://feedly.com/k/kT7hdS via @wimrampen
Choypw

May 15 03:34:49
If you expect something to do something and it doesn't. It's not free. It's wasted your time at a minimum. via @bsdalton #custserv #cem
Choypw

May 14 19:32:49
Exceed expectations by paying attention to detail. It's a simple service strategy, but not as easy to execute. via @DisneyInstitute #cem
Choypw

May 14 18:28:39
Value Network Maturity Model http://t.co/7CYszIl via @wimrampen @vernaallee @HeleneFinidori
Choypw

May 14 18:21:47
Only 23% customers use social media to interact with brands http://zite.to/kemHqS via @bsdalton #scrm
Choypw

May 14 17:04:22
Sue Gillman on value chain from service or product's perspective http://bit.ly/jKuVko via @LindaIreland #cem #Lean
Choypw

May 14 02:56:00
Thinking And Doing Ethnography In Service Design http://feedly.com/k/lxe1qW by via @segelstrom @wimrampen
Choypw

May 14 02:54:03
How to Fight Buyer's Remorse http://j.mp/jFeKC7 via @Natasha_D_G #cxo #custexp #cem
Choypw

May 14 02:48:53
The Customer Experience IS Your Brand http://bit.ly/jrxGQV via @vovici @sarah_gore @chriscognito @baileyworkplay #cem
Choypw

May 13 00:17:04
Amazon's Jeff Bezos: Customer-Obsessed and Ready for the Next Wave of Retailing http://t.co/MV9U2AT via @AOL #custserv #cem
Choypw

May 12 16:54:45
A game creates emotional attachment to product, while still having end goal- "to win." via @FeatureSet @ScottSusman #innochat
Choypw

May 12 16:34:37
Goals & rewards do not equal games. There must be elements of play, fun and opportunity for delight for it to engage. via @DrewCM #innochat
Choypw

May 12 16:14:18
Service is neither 'lost art' nor 'exact science': Service is a core value. via @KnowledgeBishop #leadbiz #custserv
Choypw

May 12 15:08:24
Best resource on Trends, Anthropology, Behavior, Strategy http://bit.ly/kysK0t via @LindaIreland @joepine @Canvas8
Choypw

May 12 14:10:04
"The real measure of your wealth is how much you'd be worth if you lost all your money." Unknown via @empowermentguru @JenKuhnPR
Choypw

May 12 08:52:56
3 Types of Economic Interaction http://bit.ly/kd1c7q [What about: "I've done this"?] via @tdebaillon
Choypw

May 12 02:42:15
Discovering an inverse relationship between the amount of wine and the amount of whine. via @Brainzooming #Eureka | lol!!!
Choypw

May 12 01:09:50
True Multi-Channel: Is Your Experience Ready? http://t.co/XDUu9Nl via @MichaelHinshaw @growthstories #cem
Choypw

May 11 17:32:28
Empathy First; Process Second. via @jimsmiller @MKCallConsult #custserv #cem
Choypw

May 11 17:31:06
Looking at every interaction with customers through new eyes – theirs. http://ow.ly/4SgC6 via @Thunderheadon #cem
Choypw

May 11 16:55:47
Importance of employee level measurement in customer satisfaction tracking http://bit.ly/fn8YWi via @gregbeavers @jimsmiller #CEM #custserv
Choypw

May 11 15:53:41
Customer Service Stats Prove Why Everyone Must Deliver Excellent Customer Service http://su.pr/2f9qjc via @YourCustomers #custserv #cem
Choypw

May 11 15:06:54
The Social Customer Experience http://goo.gl/fb/WLeCm via @YourCustomers #custserv
Choypw

May 11 13:23:04
Q-tips told me what the "Q" means http://bit.ly/l2pV9D via @WriteTheCompany #CustServ
Choypw

May 11 03:04:35
How to measure customer effort? http://t.co/p50boeo via @bsdalton @LindaIreland @dmottershead #CEM
Choypw

May 11 03:00:20
The 29 most valuable brands in the world http://read.bi/khm7Tb via @businessinsider @LindaIreland
Choypw

May 11 02:57:57
A lack of authenticity breaks our connections via @SteveLaswell #leadfromwithin
Choypw

May 11 02:57:11
Video shows how airline in South Africa uses fun to drive great customer experience http://Ez.com/kulu via @LindaIreland @scottmckain #cem
Choypw

May 11 02:55:41
To connect with someone, you must first connect with yourself. via @DisneyInstitute @JesseLynStoner #leadfromwithin
Choypw

May 11 02:54:36
Connecting is taking a moment to think about the person and not the task. via @DisneyInstitute #leadfromwithin
Choypw

May 11 02:51:51
Please stop telling me what you think I want and ASK me what I need!! via @MichaelHinshaw @luke_mcleod #cem
Choypw

May 11 02:50:46
How Philips Uses Net Promoter Scores to Understand Customers http://ow.ly/4RoGf via @MichaelHinshaw
Choypw

May 10 16:37:09
@Choypw uncommon + opinions = talkable. However, I agree it should be positive experience.
jeanniecw

May 10 16:29:26
Does each touchpoint earn an opinion? via @jeanniecw #womma | Why opinion? Positive experince matters more!
Choypw

May 10 16:28:14
Make your common touchpoints like transactions uncommon. via @jeanniecw #womma | What does that mean?!
Choypw

May 10 16:26:36
14 nice things you can do for your customers http://bit.ly/mA34Fo via @Assistly #custserv #cem
Choypw

May 10 16:24:04
"The future comes one day at a time." Dean Acheson via @AMAnet #quotes
Choypw

May 10 13:38:48
Numbers don't lie. People, on the other hand, love to lie with numbers. Be wary. via @tedcoine #leadbiz
Choypw

May 10 11:59:13
Marketing to nobody http://j.mp/jkdWbG via @sethgodin @DeliverBliss #nichemarkets
Choypw

May 10 01:35:52
The 5 must-knows about how readers navigate news online, drawn from new Pew study http://bit.ly/jJxJmw via @frogdesign
Choypw

May 10 01:31:21
Change the Rules with Amazing Experiences http://bit.ly/l5VHSc via @LiorStrativity #cem
Choypw