Tweets of 2-8 Nov 2010

Nov 08 23:38:08
It is the people, Duh! Are you a 10? by @josephmachelli http://bit.ly/bZV2rV #custserv @cem
jimsmiller

Nov 08 21:51:22
Seven Keys to Building Customer Loyalty--and Company Profits http://bit.ly/dsF1YM #custserv #cem
jimsmiller

Nov 08 21:39:16
Boycotts, anger, petitions: Many women comment after this post re: o.b. Ultra #Tampons - http://bit.ly/9F0r4M
WriteTheCompany

Nov 08 21:32:22
@Choypw you said world would be better off without Internet & mobe phones - I said we just need to use them to connect right people 4value
Metaphorage

Nov 08 21:13:29
Using Behavioural Psychology to Enhance the Customer Experience | @FinancialPost - http://bit.ly/atZay6 - #cem #CustServ
WriteTheCompany

Nov 08 20:35:07
View my new presentation! Chief Customer Officer Virtual Boot Camp, Installment 1. http://slidesha.re/9Fg6c7
JeanneBliss

Nov 08 20:10:05
Do or do not. There is no try. – Yoda
SunniBrown

Nov 08 20:05:31
The Service Dominant Mindset http://bit.ly/d3bDwg
wimrampen

Nov 08 19:51:48
Companies too obssesed with competitive advantage - focus on customer advantage! #cem #cxm #experience
LiorStrativity

Nov 08 19:16:52
New 'Knuggets & Knuckleheads' Blog Post: Customer satisfaction is doomed by failing the fundamentals. http://bit.ly/aAN7Qw #cctr #callcenter
crmetrics

Nov 08 18:16:35
3 Steps to Positive experience http://bit.ly/9QLwOl #cem #cxm
Choypw

Nov 08 17:23:31
Is brand experience rational, emotional, or both? #cem #cxm
Choypw

Nov 08 16:36:35
@bsdalton Thank you! :)
Choypw

Nov 08 16:22:33
@Choypw good paper on virtual customer communities and co-creation bit dated but good framework http://bit.ly/bHYBfI #vcc #innovate
bsdalton

Nov 08 16:18:49
Outside Innovation - even company can create "outsiders" that look more like customers @Choypw http://bit.ly/apFGmQ #innovate #cxe
bsdalton

Nov 08 15:01:44
@Choypw I've noticed a lot of accounts experiencing the issue. It looks like #Twitter is keeping count of what you just tweeted today.
MiaAquinoCNN

Nov 08 14:37:30
@MiaAquinoCNN Same here. Something's wrong with #Twitter. #fail
Choypw

Nov 08 14:18:36
@Twitter #Twitter count is wrong.
Choypw

Nov 08 13:49:42
Appreciate the RTs & mentions :-) @Omaniblog @hyblis @AnnieCorriveau @StevieGrainger @fivenineteen @Choypw @@Hanimeli @Jabaldaia @MDDdesign
thinktank_

Nov 08 13:48:45
#Twitter favorites are lost!?
Choypw

Nov 08 13:48:07
#Twitter count is wrong!?
Choypw

Nov 08 13:15:39
Designing the Customer Experience http://j.mp/cKyL5H via @conversationage #cem
DeliverBliss

Nov 08 13:00:27
"Blaming the customer for failure is not usually a very effective means of improving things."
flowchainsensei

Nov 08 12:55:24
Thank you all for the RTs - @hmda @Reaburn @estabanrr @artduservice @KRLeitzen @lrmeyer747 @JeffreyJKingman @responsetek @Choypw @jedlangdon
ericjacques

Nov 08 09:39:29
Mapping your Customer's jobs by understanding what they are trying to get done, not what they are doing http://bit.ly/9XZwbp
wimrampen

Nov 08 06:53:18
@Metaphorage You're referring to...?
Choypw

Nov 08 04:23:15
@ErikPosthuma She's from HK but now she lives in Malaysia.
Choypw

Nov 08 01:24:49
@choypw Hi! From HK or Mainland China?
ErikPosthuma

Nov 08 01:04:28
Yes & No @Choypw We can use these 2 better connect those who want to make a difference: not right or wrong - how applied #BeTheOne
Metaphorage

Nov 07 22:29:28
Character is built by repeatedly choosing "best" over "easiest."
KnowledgeBishop

Nov 07 20:06:52
The Second Phase of Co-creation: Co-implementation http://bit.ly/arCNUY Good question..
wimrampen

Nov 07 18:04:55
Co-creation is about we serving them. #vcc
Choypw

Nov 07 17:36:18
Do you deliver emotional value? How the little guy beat Coca Cola! http://bit.ly/aFQYxO
9INCHmarketing

Nov 07 16:12:18
#Federer wins! It's his 65th title! Hooray!!!
Choypw

Nov 07 12:08:44
Really!?! "@mllyssa: Facebook is where you lie to your friends. Twitter is where you're honest with strangers."
Gauravonomics

Nov 07 08:07:37
The world would definitely be a better place without mobile and Internet. #BeTheOne
Choypw

Nov 07 06:12:56
Thanks @Choypw @wwjimd @LockSchuppen @jonhusband @fredzimny for the RTs.
nedkumar

Nov 07 05:27:10
While ACCURACY (veracity) is always a desired goal, PRECISION (consistency & repeatability) is the key to a successful measurement process
nedkumar

Nov 07 04:11:48
@Choypw Will you give us an interview? resp: http://tinyurl.com/2fdzjnr
creative_cd

Nov 07 03:56:05
Now. New. Renew. Next.
Choypw

Nov 07 03:01:43
It's too late, you've already read this.
torley

Nov 07 01:39:44
@JoeCushnan @Choypw rudeness is always wrong.
tedcoine

Nov 06 21:14:53
@Choypw @tedcoine Hmmm! Customer rudeness-big debate (beyond Twitter). Some rudeness MAY be provoked, but sometimes its just plain wrong.
JoeCushnan

Nov 06 20:07:41
Some good points on knowing, acquiring, converting and retaining loyal customers by @probles http://ecly.co/aGEBRB (via @ariegoldshlager)
nedkumar

Nov 06 20:07:21
The Value in Values: Zappos Culture Evangelist Donavon Roberson (@zappos_Drob) http://bit.ly/ceOKjM #ctss #custserv
Reaburn

Nov 06 19:46:12
@Choypw yes. Challenge is not letting pendulum swing too far other way. Balancing act. Good topic!
bsdalton

Nov 06 19:21:42
@JoeCushnan @tedcoine But everyone has the "choice" to be rude. We need to help them choose. #custserv
Choypw

Nov 06 19:18:42
@bsdalton I'm afraid they're already too active? No?
Choypw

Nov 06 19:04:02
@Choypw I think firm should play more active role. It's not handing over responsibility, it's active partnering.
bsdalton

Nov 06 19:00:20
Co-creation - firm needs to actively participate via @bsdalton #cem #vcc | Firm = Invisible hand only to deliver whatever is requested?
Choypw

Nov 06 18:54:08
@Assistly Any requirements to contribute to your CRM blog?
Choypw

Nov 06 18:50:44
@Choypw co-creation - firm needs to actively participate. #cem #vcc
bsdalton

Nov 06 18:44:31
If co-creation is the next big thing, then firm only needs to provide platform for everyone to interact and create experiences. #cem #vcc
Choypw

Nov 06 18:34:23
Win hearts by respect. 3/3 #management
Choypw

Nov 06 18:34:04
Win minds by commonsense responses. 2/3 #management
Choypw

Nov 06 18:33:15
True buy-in is achieved by winning hearts and minds. 1/3 #management
Choypw

Nov 06 18:27:30
Emotional commitment is the core of true buy-in. #cem #cxm
Choypw

Nov 06 15:51:28
@choypw Yes!
meannie

Nov 06 15:33:52
Myth: Change starts at the top. Fact is, it usually doesn't. Remember: You don't have to be an admiral to rock the boat. Keep rocking.
profhamel

Nov 06 14:27:10
@tedcoine @Choypw No one has a "right" to be rude. The customer is not always right but is always essential! http://tinyurl.com/2w2jahs
JoeCushnan

Nov 06 14:23:54
Absolutely true ! RT @tedcoine @RT @Choypw Customer pays for the right to be rude ! #custserv #serviceclient
artduservice

Nov 06 14:20:45
RT @tedcoine: RT @Choypw: Customer pays for the right to be rude! #custserv /Love it! True!! (Though shame on those who are). THX TED!
ellenfweber

Nov 06 14:19:38
RT @Choypw: Customer pays for the right to be rude! #custserv /Love it! True!! (Though shame on those who are).
tedcoine

Nov 06 14:18:30
Customer pays for the right to be rude! #custserv
Choypw

Nov 06 14:06:54
Emotion is all that matters. People will spend their last nickel to have fun! #cem #cxm
Choypw

Nov 06 13:59:48
Don't tell people how great you make your products; tell them how great your products will make them. #marketing
Choypw

Nov 06 13:56:14
"Not my will, but thine, be done." PT Barnum #marketing
Choypw

Nov 06 08:30:55
Hi, thanks for theRT :) @jimsmiller: RT @Choypw: Basics 1st, delight 2nd: http://bit.ly/cDKhOC via @Assistly | (cont) http://tl.gd/6r70oc
ThinkAboutCRM

Nov 06 08:30:02
The New Arithmetic of Collaboration http://t.co/H3K6PQf
wimrampen

Nov 06 07:09:06
What’s the Value in a Brand Name? - http://on.mash.to/ap5X2A
mashable

Nov 05 19:43:10
@meannie Do you mean @Choypw?
Choypw

Nov 05 19:24:14
Simplicity in writing demonstrates clarity in thinking via @thinktank_ @JasonSpector | So true!
Choypw

Nov 05 16:39:38
Why Passion Means Profit http://goo.gl/fb/pvrym
SustainableB1z

Nov 05 16:25:05
Here in Hong Kong, most users have more than 1 mobile for different purposes. One for work and one for personal. #profschat
Choypw

Nov 05 16:21:14
Mobile is an everywhere anytime touchpoint! #profschat
Choypw

Nov 05 16:17:18
One problem with mobile marketing: permission to "intrude into" personal life? #profschat
Choypw

Nov 05 16:15:40
@MarketingProfs Thank you. :)
Choypw

Nov 05 16:14:22
@Choypw Jump in! Participate! Ask away! *DEFINITELY* no keeping your mouth shut on #profschat! (Unless you want to.)
MarketingProfs

Nov 05 16:13:00
@MarketingProfs Oh sorry! Is it supposed to be a one-way thing? Should I keep my mouth shut?
Choypw

Nov 05 16:12:10
So true. Good morning group! RT @CKsays: RT @Choypw: People are always on the go nowadays, especially w/ introduction of iPhone. #profschat
pprothe

Nov 05 16:10:18
@Choypw True. The iPhone changed everything. #profschat
MProfsEvents

Nov 05 16:09:47
@Choypw: Exactly! #ProfsChat
CKsays

Nov 05 16:09:36
Mobile reaches customers real-time everywhere. #profschat
Choypw

Nov 05 16:07:53
People are always on the go nowadays, especially with the introduction of iPhone. #profschat
Choypw

Nov 05 16:04:45
RT @choypw: Great Minds Think Unlike via @thinktank_ << Thanks Daryl - Glad you like our pay off line!
thinktank_

Nov 05 14:38:20
From Lip Service to Passionate Action http://slidesha.re/9hpAaG by @JeanneBliss via @ericjacques #cem #cxm
Choypw

Nov 05 13:55:03
RT @Choypw: Basics 1st, delight 2nd: http://bit.ly/cDKhOC via @Assistly | Rational needs must-have, Emotional needs differentiate #cem
jimsmiller

Nov 05 13:51:52
@Choypw Looks Great! Thanks Daryl!!!
tedcoine

Nov 05 13:39:32
@tedcoine Try this? http://www.socialmediasalarysurvey.com/
Choypw

Nov 05 13:27:26
@Choypw Looking for compensation range for Social Media leader of US enterprises. Anything?
tedcoine

Nov 05 12:56:48
@tedcoine What can I do for you?
Choypw

Nov 05 10:22:39
@choypw Google far too undifferentiated to get the good info.
pgreenbe

Nov 05 10:20:42
@GrahamHill @pgreenbe The Google model?
Choypw

Nov 05 10:17:15
@pgreenbe If everyone is sharing everything to everyone. How do we cut through the clutter to get to the real nuggets of information?
GrahamHill

Nov 05 10:14:44
Why touchpoint experience? Because experience happens at touchpoint. #cem #cxm
Choypw

Nov 05 09:57:11
#scrmsummit Showing the 8 building blocks of Gartner CRM - vision, strat., cust exp, org. collab., process, cust. interaction, technology
pgreenbe

Nov 05 09:49:20
Innovation is about NOT taking things for granted. Leonardo da Vinci is the perfect example. #BeTheOne #LeadChange
Choypw

Nov 05 09:33:42
Great Minds Think Unlike via @thinktank_
Choypw

Nov 05 09:32:49
Homogenized thinking leads to dysfunctional results http://ht.ly/33EPZ via @thinktank_ | No I in TEAM
Choypw

Nov 05 04:25:42
@Choypw Thank you for RTing!
Assistly

Nov 05 04:18:31
Sustainability a journey, not a destination http://bit.ly/bPa4HT
Choypw

Nov 05 03:47:13
#cem is nothing if both employee and brand experiences suck!
Choypw

Nov 05 03:46:07
Basics first, delighting second: http://bit.ly/cDKhOC via @Assistly | Rational needs must-have, Emotional needs differentiate or die! #cem
Choypw

Nov 05 00:25:38
Thanks for #CTSS Day 2 RTs! @abalog @AvnetComms @Choypw @partnerpedia @bsdalton @jedlangdon @FinancialPath @CustomerMGMTIQ
Reaburn

Nov 04 22:17:49
Empathy as a service quality dimension: become a student of your customners' needs. #ctss
Reaburn

Nov 04 20:00:00
The Brave New Business Model for CRM - destinationCRM.com http://bit.ly/9RUKEu
Assistly

Nov 04 17:29:53
@Choypw @wimrampen @nedkumar Write to the authors. One of them will send you a pdf. Then you email it around
GrahamHill

Nov 04 17:05:04
RT @splove1: The magic ratio: It takes 5 positive interactions for every negative one. ~Tom Rath #communication #custserv #business ^KK
retexperience

Nov 04 16:43:36
@wimrampen @grahamhill @nedkumar It requires subscription. Do you have copy of this paper? Kumar et all paper on Engagement Value. TYVM!
Choypw

Nov 04 16:42:35
#TriWest Customer Service Protocol: Connect-Listen-Assess-Solve-Salute #ctss
Reaburn

Nov 04 16:38:15
Levi Strauss Sustainability Tip: Don’t Wash Your Jeans! http://goo.gl/fb/xvmV3 @SustainableB1z | Interesting #cem.
Choypw

Nov 04 16:23:09
@GrahamHill Loyalty adds to value, but value goes beyond loyalty. So focusing on value will give better returns. / @briankling #scrmsummit
nedkumar

Nov 04 16:05:16
Is the ultimate goal of a company customer loyalty as @ekolsky says. What if loyal customers don't make you any money? #scrmsummit
GrahamHill

Nov 04 13:22:12
Thanks for the #ctss RT's yesterday! @MKCallConsult @Choypw @retexperience @responsetek @WPCCSL @saltpeppergroup
Reaburn

Nov 04 10:32:41
@ericjacques It's perfect for me Eric! Really amazing! Enjoyed much!
Choypw

Nov 04 10:29:57
@choypw Thanks Daryl. Any thoughts on how it moves? I'm worried that it may be panning too much.
ericjacques

Nov 04 10:07:22
The Rules of Response http://goo.gl/fb/2uQ0M via @ericjacques | Excellent animation!!! Ideas also apply to #cem!
Choypw

Nov 04 09:35:47
Always put yourself in other's shoes. If you feel that it hurts, it probably hurts the person too via @Customers_Shoes | Ask WIIFM! #cem
Choypw

Nov 03 23:41:14
Unique customer role: use customers (@dbacks season ticket holders) to catch employees doing something right. #ctss
Reaburn

Nov 03 23:09:18
Another #ctss common thread: employee engagement precedes customer engagement (@dbacks)
Reaburn

Nov 03 21:07:49
#Employee #Engagement Equation: Are employees #motivated? + Do they know what to do? #ctss
Reaburn

Nov 03 20:19:52
RT Thanks @saviecard @franarbaiza @Choypw @tlloyd25 @ThinkTank_ @jasonsawyer72 @rebeccabw @designkompany
Processed_id

Nov 03 15:21:23
Is there any way to disable this stupid "followers" thing? It's just meaningless! #Twitter #FF
Choypw

Nov 03 14:54:54
Thanks @RichardNatoli @choypw @gregortbach @cosfco for the RTs and mentions! Great discussion last night!
jen_reyna

Nov 03 11:39:54
@Marcio_Saito Appreciate the mention!
Choypw

Nov 03 10:40:02
Serve with heart not head and you will be fine #custserv [modified from @Choypw]
Marcio_Saito

Nov 03 10:36:06
JCDecaux France launches Iphone App allowing interaction with posters http://www.u-snap.net/
JCD_Innovate

Nov 03 09:56:26
FREE eBook http://bit.ly/97s4Fi
9INCHmarketing

Nov 03 07:24:51
@ErikPosthuma My friend is in Malaysia. Would that help?
Choypw

Nov 03 07:04:18
@choypw Kuala Lumpur :)
ErikPosthuma

Nov 03 06:50:43
@ErikPosthuma What's KL?
Choypw

Nov 03 04:04:17
Serve with heart not head and you will be fine #custserv [modified from @Choypw]
Marcio_Saito

Nov 03 03:11:30
@KnowledgeBishop Great! I'll try to join next time.
Choypw

Nov 03 02:43:25
RT @Processed_id 4 key elements of brand interaction: Aesthetics, Discourse, Functionality & Associations http://bit.ly/c1WWCM #design
belfort

Nov 03 02:10:43
@Choypw I believe #leadershipchat is usually one hour before #custserv. I no longer need a watch! I just use the chats to tell time! :)
KnowledgeBishop

Nov 03 02:08:34
@KnowledgeBishop When is the next #leadershipchat? I'm very interested in that too. lol!
Choypw

Nov 03 02:04:45
Really snappy #custserv stuff tonight from @BevHillsPorsche @Choypw @MarshaCollier, @JeffreyJKingman @royatkinson @RichardNatoli
stephaniethum

Nov 03 02:04:29
Thanks also for #custserv chat @royatkinson @casuallycorrect @RichardNatoli @melissa_tul @darleenw @adarchan @Choypw @stephaniethum
Reaburn

Nov 03 02:03:25
Thanks for stopping by @ScottAHolden @casuallycorrect @stephaniethum @DebWeinstein @ambercleveland @Choypw @paulbarron #custserv
royatkinson

Nov 03 01:59:17
Thanks for partipating tonight @Choypw @elliotross @jen_reyna @fredmcclimans @MarshaCollier @KRCraft @HypnoMahastee @ginakayRE #custserv
royatkinson

Nov 03 01:58:02
Morning to those in the East. Night to those in the West. Ops... that's discrimination? lol! #custserv
Choypw

Nov 03 01:53:56
Best way to tackle discriminiation: DISCRIMINATE DISCRIMINATION! #custserv
Choypw

Nov 03 01:53:14
First Pretty Woman... now I'm flashing to Forrest Gump! RT @Choypw Stupid is as stupid does, but stupidity is not a sin. #custserv
stephaniethum

Nov 03 01:51:48
@Choypw Thanks for sharing!
amandakaufmann

Nov 03 01:50:44
Stupid is as stupid does, but stupidity is not a sin. Treat me just like I am NORMAL please! #custserv
Choypw

Nov 03 01:47:19
RT @Choypw: Discrimination is an attiude... that sucks! #custserv
rethanick

Nov 03 01:47:16
That sounds pretty close. RT @Choypw: Fairness differentiates segmentation from discrimination? h/t @Reaburn #custserv
royatkinson

Nov 03 01:46:09
Discrimination is an attiude... that sucks! #custserv
Choypw

Nov 03 01:41:08
@amandakaufmann Try this. www.dialogue-in-the-dark.com #custserv
Choypw

Nov 03 01:40:40
Blind your eyes. You'll serve better. #custserv
Choypw

Nov 03 01:40:02
I do agree. RT @Choypw: Serve with heart not head then there will be no discrimination. #custserv
stephaniethum

Nov 03 01:39:15
RT @choypw: Serve with heart not head then there will be no discrimination. #custserv | like that
Marcio_Saito

Nov 03 01:38:43
Serve with heart not head then there will be no discrimination. #custserv
Choypw

Nov 03 01:37:40
RT @choypw: Fairness differentiates segmentation from discrimination? h/t @Reaburn #custserv
melissa_ful

Nov 03 01:35:19
Fairness differentiates segmentation from discrimination? h/t @Reaburn #custserv
Choypw

Nov 03 01:35:11
@Reaburn @Choypw Depends on industry? In some instances it's a matter of resource allocation as a focus. Not discrimination. #custserv
stephaniethum

Nov 03 01:34:12
Price discrimination requires market segmentation. #custserv
Choypw

Nov 03 01:33:19
It might be intended to lead to it. RT @Choypw: Is customer segmentation kind of discrimination? :) #custserv
Reaburn

Nov 03 01:31:22
Big thanks to #TheRoy for the welcome @jeffcarroll @PaulJones3 @acjandler @guy1067 @AvidCareerist @adarchan @elliotross @Choypw #custserv
Geoff_Snyder

Nov 03 01:30:09
Customer discrimination is like the Towel of Babel. It's there for a purpose. Break it or keep it. Amen. #custserv
Choypw

Nov 03 01:26:21
After all, we are just human. Discrimination is inevitable. #custserv
Choypw

Nov 03 01:25:22
@MarshaCollier But that's inevitable? Men are from Mars, Women are from Venus? #custserv
Choypw

Nov 03 01:24:10
In Hong Kong, if you speak English, you'll get better services. Cantonese, so so. Mandarin, poor. #custserv
Choypw

Nov 03 01:22:54
Effective segmenation is based on demographics though? #custserv
Choypw

Nov 03 01:22:04
RT @MarshaCollier: @Choypw Only when the segmentation is based on race, religion or gender #Custserv
darleenw

Nov 03 01:21:25
@Choypw Only when the segmentation is based on race, religion or gender #custserv
MarshaCollier

Nov 03 01:21:11
Absolutely, but doesn't usually define customer service policy. RT @Choypw: Is customer segmentation kind of discrimination? :) #custserv
KRCraft

Nov 03 01:20:41
@royatkinson Gotcha. :) #custserv
Choypw

Nov 03 01:20:18
@Choypw We;re talking about discrimination in customer service - cont'd from last week #custserv
royatkinson

Nov 03 01:19:53
@jen_reyna That's terrible. #custserv
Choypw

Nov 03 01:19:39
Sadly yes. RT @jen_reyna: @Choypw it happens here, too. if you have an accent, you are treated differently. #custserv
gregortbach

Nov 03 01:19:38
Is customer segmentation kind of discrimination? :) #custserv
Choypw

Nov 03 01:19:36
Welcome @jeffcarroll @PaulJones3 @acjandler @guy1067 @AvidCareerist @adarchan @elliotross @Geoff_Snyder @Choypw #custserv
royatkinson

Nov 03 01:19:06
@Choypw it happens here, too. if you have an accent, you are treated differently. #custserv
jen_reyna

Nov 03 01:18:55
@JeffreyJKingman Thank you. :) #custserv
Choypw

Nov 03 01:18:14
@Choypw Discrimination from customer service to the customer - all types - open format #custserv
JeffreyJKingman

Nov 03 01:17:37
Discrimination against race? It happens all the time here in Hong Kong. #custserv
Choypw

Nov 03 01:16:58
Long time no see. What's the topic today? #custserv
Choypw

Nov 02 19:50:03
RT @tedcoine: RT @ImpactLearning: RT @gregbeavers: What customrs really want is a consistent experience http://bit.ly/9zc82S #custserv
responsetek

Nov 02 18:11:42
RT @responsetek: Customer Experience: It's Strategy not Complaint Reduction Program --> http://ow.ly/33e36 (via @Choypw) #CEM
jimsmiller

Nov 02 17:46:45
Consistent positive brand and customer experiences create advocates. #cem #cxm
Choypw

Nov 02 17:45:34
Everyone is NOT your Potential Customer http://anni.es/cYOQ4o via @cxpbootcamp | Have we forgotten marketing basics STP? #cem #cxm
Choypw

Nov 02 17:45:03
Great read!! RT @harvardbiz: Seize the Persuasive Moment after \Thank You\" http://s.hbr.org/a1f9ao"
responsetek

Nov 02 17:31:09
Advocates are firm's employees, costless but priceless! #cem #cxm
Choypw

Nov 02 17:24:48
Brand reaches customers via employees. #cem #cxm
Choypw

Nov 02 17:20:02
Customer Experience: It's Strategy not Complaint Reduction Program --> http://ow.ly/33e36 (via @Choypw) #CEM
responsetek

Nov 02 15:10:10
Great article RT @tribalimpact: Trust: The behavioural challenge - nice white paper from PWC http://bit.ly/bCXet5 #culture #hr
Emotivebrand

Nov 02 14:49:26
The great @gapingvoid draws a terrific graphic on the strengths-interest cycle: http://eepurl.com/buidf
DanielPink

Nov 02 14:43:40
@Choypw Thanks for the RT!
jen_reyna

Nov 02 10:04:12
Logic can convince but only emotion can motivate. - Jonathan Alter #leadbiz #leadchange
tedcoine

Nov 02 09:20:50
RT @Choypw: RT @LindaIreland: Every #customerexperience starts with a person- and a need or desire they would pay money to have solved.
OnionInsights

Nov 02 03:00:04
Grateful for RTs @tedcoine @loriruff @LadyEleanorA @lindarose36 @Choypw @dfarb @Hal4 @mikehenrysr @BryceEboi
KnowledgeBishop

Nov 02 02:29:33
RT @Silixell: "Nobody can go back and start a new beginning, but anyone can start today and make a new ending." ~ Maria Robinson
KetelboeterPR

Nov 02 01:39:00
#cem is shaped & affected w/ every interaction. Don't forget details matter! #custserv via@responsetek @gregbeavers @jen_reyna | Flow!
Choypw

Nov 02 01:20:10
RT @Choypw: RT @rebeccadubord: Generosity, a key principle in satisfying customers. http://bit.ly/csopOi #cem #custserv
tedcoine

Nov 02 01:17:36
@sarah_gore @dawnbarnhart @dawndash @Choypw -- Grateful thanks for the RT's and mentions today. Have a great week.
LindaIreland