Nov 22 15:30:10
The Future of Advertising: Three Agencies' Visions http://ow.ly/3dzWo via @fastcodesign @jeremyvictor @LindaIreland @ckburgess
Choypw
Nov 22 15:18:34
"Simplicity is the ultimate sophistication." Leonardo da Vinci
Choypw
Nov 22 15:17:36
experiences matter. #cem
Choypw
Nov 22 11:03:41
Many thanx for your RTs! @mickbrougham @penhousedesign @Igology @Diarmaid_Twomey @MarkGhegarty @kkentdesigner @MDDesign @Choypw @jphartigan
thinktank_
Nov 22 10:50:45
The Tube: IDEO Builds a Collaboration System That Inspires through Passion http://ht.ly/3du4P #innovation via @thinktank_
Choypw
Nov 22 10:46:35
I had 10 more followers last week, but lost 10 in one day! lol! I tweet not to have more followers but to learn! Unfollow freely! #FF
Choypw
Nov 22 03:40:39
If you are in love with ENOUGH, you're always in love.
Choypw
Nov 22 03:39:58
Is there a bottom line for ENOUGH?
Choypw
Nov 22 03:39:49
How to define ENOUGH?
Choypw
Nov 22 03:39:41
What is ENOUGH?
Choypw
Nov 22 03:39:12
ENOUGH!
Choypw
Nov 21 17:33:43
@Choypw Thx, Daryl!
Assistly
Nov 21 13:53:40
Engagement is the willingness to walk an entra mile, forward or backward? cc @DonPeppers @wimrampen @GrahamHill
Choypw
Nov 21 11:20:15
Super Customers http://bit.ly/dohRCD via @Assistly | Why another term super customer when it actually means advocate!?
Choypw
Nov 21 10:38:37
@GrahamHill Something else? You mean engagement?
Choypw
Nov 21 10:22:32
@Choypw Something else
GrahamHill
Nov 21 09:55:47
What exactly is customer #engagement http://tinyurl.com/koe64n via @DonPeppers #crm #cem
Choypw
Nov 21 05:34:40
Silent and Listen have the same six letters for a reason: Let the customer speak! #custserv via @KnowledgeBishop
Choypw
Nov 20 18:41:06
Designing Interactive Strategy: From Value Chain to Value Constellation http://tinyurl.com/22otz2g via @GrahamHill
Choypw
Nov 20 17:16:44
@Brainzooming TYVM for sharing. :)
Choypw
Nov 20 17:06:19
@Choypw Use more iStockphoto.com pictures & scan my own drawings into Photoshop. Used to set everything up in PP first, but don't now.
Brainzooming
Nov 20 17:04:01
@Brainzooming So what do you use now for blog graphics?
Choypw
Nov 19 20:20:02
@Choypw Thanks for the RT
Assistly
Nov 19 18:42:38
#FF Faves 2! @Skip7547 @HeidiThorne @BSDalton @BlueOceanTweets @EricJacques @DeliverBliss @TedCoine @Reaburn @Jen_Reyna @AmandaRisi @ChoyPW
WriteTheCompany
Nov 19 18:37:08
Hugh Dubberly on the Experience Cycle http://tinyurl.com/62ldpk via @GrahamHill #cem
Choypw
Nov 19 18:28:16
U r welcome!! RT @DisneyInstitute: So many people to thank this week! @ScottBettinger, @Choypw, @vikkihs, (cont) http://tl.gd/72apve
dianabir
Nov 19 17:21:27
So many people to thank this week! @ScottBettinger, @Choypw, @vikkihs, @tenartemis, @ronalddijkgraaf, @faqsoftware, @dianabir
DisneyInstitute
Nov 19 07:32:49
What Did Maslow Know About Customer Centricity? http://goo.gl/fb/ezOQ3 via @vanbael @ekolsky #cem
Choypw
Nov 19 03:05:42
@Choypw thanks for the retweet!
DavidvanToor
Nov 19 03:05:04
Five Characteristics to Spot in Determining the 'Best' Customers http://is.gd/hk1n2 via @adage @bcarroll7 @lizstrauss #cem
Choypw
Nov 19 03:03:10
The RAPID Loyalty Measurement Approach assesses Retention, Advocacy and Purchasing Loyalty http://tinyurl.com/36qgas4 via @Bobehayes #cem
Choypw
Nov 19 03:00:18
The 5 C's of Customer Experience http://bit.ly/9785FR by @DavidvanToor via @responsetek @clienteerhub #cem
Choypw
Nov 19 02:57:21
Improve Agent Satisfaction to Raise Customer Loyalty and Company Profitability http://bit.ly/cWrNGB via @Assistly #cem
Choypw
Nov 19 02:52:43
Stan Slap on Customer Experience http://bit.ly/aCbLHM via @assistly @tedcoine @jimsmiller @DeliverBliss #custserv #cem
Choypw
Nov 19 01:44:06
Grateful for RT's today from @responsetek @jen_reyna @Choypw @dealertraining @Customers_Shoes @sarah_gore @DeliverBliss @bartdecraene -- TY!
LindaIreland
Nov 18 20:51:07
Thanks 4 the retweet! RT @responsetek: RT @choypw: 2010 Customer Experience Results http://bit.ly/dyaiM4 @josephmichelli #CEM
josephmichelli
Nov 18 18:15:02
RT @choypw: 2010 Customer Experience Results http://t.co/7i9EeSO via @josephmichelli #CEM
responsetek
Nov 18 17:39:38
@Choypw Thanks for mentioning my blog on 2019 Customer experience results http://bit.ly/dmndZ2 #custserv #custexp #cem
josephmichelli
Nov 18 17:35:13
@thinktank_ What exactly are you looking for? Software partners?
Choypw
Nov 18 17:06:04
RT @ChoyPW - Why you shouldn't listen to your #customers (Steve Jobs doesn't) - http://bit.ly/d7kJYg - #CustServ
WriteTheCompany
Nov 18 16:56:30
2010 Customer Experience Results http://t.co/7i9EeSO via @josephmichelli @Customers_Shoes @LindaIreland #cem #cxm
Choypw
Nov 18 16:54:16
Hi @Choypw A friend of TT @dkiernan is evaluating #Asian Life Science markets for potential #software partners // Do you have any contacts?
thinktank_
Nov 18 15:42:59
"Make it personal, use your customers’ names." It doesn't always work. Apply Platinum Rule instead of Golden Rule! #cem #custserv
Choypw
Nov 18 12:05:22
@Choypw Thanks for the RT
Lisa_A_Ford
Nov 18 09:25:01
Zeitgeist!
Choypw
Nov 18 09:19:08
Trust your competitors instead of your customers. #custserv
Choypw
Nov 18 09:18:29
Your best friends are always your worst enemies, as success is the best revenge. #life
Choypw
Nov 18 09:15:36
Why you shouldn't listen to your customers http://bit.ly/d7kJYg #cem #cxm
Choypw
Nov 18 09:10:50
“A man's very highest moment is when he kneels in the dust, beats his breast, and tells all the sins of his life.” Oscar Wilde #life
Choypw
Nov 18 08:36:04
RT @Choypw: What is the difference between #cem and #custServ http://bit.ly/9ROWeM @jimsmiller @customerready
CSMinsight
Nov 18 07:27:15
Driving Profitability by Encouraging Customer Referrals http://is.gd/hkNP1 #maketing #wom #crv via @wimrampen
Choypw
Nov 18 06:45:31
I feel great unfollowing more than 10 people today! My life will definitely be easier! #FF
Choypw
Nov 18 05:32:53
Live a happy life. Die a comfortable death. Amen.
Choypw
Nov 18 03:59:49
Keep creating moments to remember! via @TexasXeina @elisatalk @LoriDavette @SolsurfersUSA @JenKuhnPR
Choypw
Nov 18 01:49:27
@choypw Thanks for the RT! =)
responsetek
Nov 18 01:37:05
Creating great customer experiences is not "nice to do" but "must do". Start looking at touchpoints and get serious. via @Lisa_A_Ford #cem
Choypw
Nov 18 01:35:05
Who is your future customer? http://ow.ly/3bo7b #CEM via @responsetek
Choypw
Nov 18 01:31:02
Measuring Customer Engagement Value: customer lifetime + referral + influencer + knowledge values. #womma via @bcarroll7 @ekaterina
Choypw
Nov 18 01:27:53
What is the difference between #cem and #custServ http://bit.ly/9ROWeM @jimsmiller @customerready
Choypw
Nov 17 23:15:03
Always start with user experience --> http://ow.ly/3btbN #Apple #Design
responsetek
Nov 17 19:43:09
Company culture can't be decreed. You can’t put braces on people’s brains or corrective shoes on their behaviors.
MARTYneumeier
Nov 17 16:55:48
Thanks! Treat Brands as Assets @davidaaker: http://bit.ly/9ZB2es @mnburgess @nedkumar @choypw @gail_nelson @akleinschmidt @aaker @tom_peters
KevinBrandall
Nov 17 16:21:42
Treat the wrong customer right, biz will go bust. Treat the right customer right, biz will gain buck! #custserv #cem
Choypw
Nov 17 14:32:28
Was a lame Sarah Palin joke. Her fave word! RT @Choypw: @JenKuhnPR Do you mean repudiate? cc @DeliverBliss: Most Often Misspelled Words
JenKuhnPR
Nov 17 11:16:46
Should you become an #entrepreneur? http://ht.ly/38aof #startups via @thinktank | At least I've tried.
Choypw
Nov 17 09:16:34
http://www.deliveringhappinessbus.com!!! What's that? Employee experience? Customer experience? Or just marketing? #cem #cxm
Choypw
Nov 17 09:14:41
@Choypw @thinktank_ So glad you also liked those magnificent moon shots - thanks for letting us know
Omaniblog
Nov 17 09:13:23
Playing with the moon http://j.mp/bL32iG via @Omaniblog @thinktank_
Choypw
Nov 17 08:57:29
The Meaningful Business Card of LEGO's CEO #LEGO #CMO http://post.ly/1Crrh via @Emotivebrand #cem
Choypw
Nov 17 07:36:28
Cocreation in 1993-http://bit.ly/a7i320 #business
Choypw
Nov 17 07:31:40
Thanks @ToughLoveforX @jonasthanatos @openworld @danielmckenzie @michelehinojosa @futurescape @futurechat @Choypw for mentions
nedkumar
Nov 17 06:59:49
@JenKuhnPR Do you mean repudiate...? cc @DeliverBliss... Most Often Misspelled Words http://j.mp/bbupib
Choypw
Nov 17 06:30:56
Involve every part of your organization in customer experience management http://bit.ly/bNqeW9 via @clearaction #cem #cxm
Choypw
Nov 17 05:14:49
"We do not remember days; we remember MOMENTS." Cesare Pavese via @lovepeaceunity #cem #cxm
Choypw
Nov 17 03:57:43
Thanks for the tweets & mentions @Marcio_Saito @SMSJOE @barrypeters @Choypw @abhnyc @DebWeinstein @LaurieBick @kr8tr @cvallejo64 @COSCFO
RoyAtkinson
Nov 17 03:06:51
The 10 Brands Commandments by @davidaaker http://bit.ly/9ZB2es via @aaker @KevinBrandall @nedkumar
Choypw
Nov 17 03:03:12
Thanks for coming by tonight @jen_reyna @gregortbach @KarenLocker @tedcoine @Choypw @DebWeinstein @berkson0 @KRCraft #custserv
RoyAtkinson
Nov 17 02:54:30
@Choypw sometimes SMB is the goal. A local shop doesn't need to go worldwide #custserv
action_jay
Nov 17 02:53:03
There is a reason why SMB is SMB, right? #custserv
Choypw
Nov 17 02:51:34
@jen_reyna @royatkinson On 2nd thought, even same touchpoint... may expect different experience depending on firm size. #custserv
Choypw
Nov 17 02:48:32
@jen_reyna @royatkinson Agreed! Make little things count! Easier for local to spot them ! Because they are the little things! #custserv
Choypw
Nov 17 02:44:21
@Choypw OR take your business somewhere else! #custserv
adarchan
Nov 17 02:44:14
@Choypw size & resources r valid points but unfortly, no biz has immunity fr SM -- w/custs online, every biz has target on back #custserv
ABHuret
Nov 17 02:43:13
@royatkinson @Choypw But, no matter what size you are, you must excel at EVERY touchpoint you offer. That is the differentiator. #custserv
jen_reyna
Nov 17 02:43:07
@royatkinson Agreed! More 1-to-1 at local. #custserv
Choypw
Nov 17 02:42:36
@royatkinson @Choypw I think customers expect more out of large companies. More channels, more touchpoints. #custserv
jen_reyna
Nov 17 02:42:06
@Choypw Will happily discuss off-chat. #custserv
RoyAtkinson
Nov 17 02:41:25
Too much for 140. Yes and no. depends on what aspects. RT @Choypw: @royatkinson So size matters after all. :) #custserv
RoyAtkinson
Nov 17 02:41:18
Size still matters. Resources and ability to respond affect #custserv quality. #custserv
Choypw
Nov 17 02:40:40
@Choypw I treally fell bad, then. I expect a "hi Roy!" at my local store, not from Apple. That's part of my experience. #custserv
RoyAtkinson
Nov 17 02:40:15
@royatkinson So size matters after all. :) #custserv
Choypw
Nov 17 02:39:19
@Reaburn @royatkinson Interesting. I usually adjust my expectations downwards when going for local... that's the beauty of #cem! #custserv
Choypw
Nov 17 02:38:57
@Choypw Size matters in resources and ability to respond (24/7/365 staff, for example). Does not matter for excellence in #custserv
RoyAtkinson
Nov 17 02:35:27
Do you expect 6-star services from SMBs? #custserv
Choypw
Nov 17 02:35:23
RT @Choypw: @royatkinson ...and though I may truthfully expect less reliability fr local, it can be a tablestakes characteristic. #custserv
Reaburn
Nov 17 02:34:11
@Choypw @royatkinson. I may expect more fr local biz - higher degree of responsiveness (flexibility) & empathy (knows me) for sure #custserv
Reaburn
Nov 17 02:33:33
@Reaburn @royatkinson Size doesn't matter? Yes and no? #custserv
Choypw
Nov 17 02:31:58
@Choypw @royatkinson expectations vary company-to-company, but size has less to do w/ it than their promises and my past exp. #custserv
Reaburn
Nov 17 02:29:36
@Choypw Unfortunate. I don't get a friendly smile from Apple or Acer. #custserv
RoyAtkinson
Nov 17 02:27:52
Reasonable customers are smart customers. They adjust expectations to make themselves happy! Co-creation? #custserv
Choypw
Nov 17 02:27:11
It's stupid to expect more from firms who don't even have the capability to deliver more. So ADJUST your expectations! #custserv
Choypw
Nov 17 02:26:27
@royatkinson Nope. I expect less from local stores. #custserv
Choypw
Nov 17 02:22:56
@Choypw Then Apple needs to deliver more than Acer for you. But those aren't SMB's. You expect more form your local grocery, no? #custserv
RoyAtkinson
Nov 17 02:21:07
@Choypw but shouldnt you be able to have same expectations of both #custserv
KarenLocker
Nov 17 02:20:29
@Reaburn @royatkinson Not really sure about customer expectations. I expect more from Apple than Acer. #custserv
Choypw
Nov 17 02:18:35
@royatkinson @Choypw Strategy, execution may be different, but customer expectations may not be. #custserv
Reaburn
Nov 17 02:17:38
@Choypw Not necessarily. On some dimensions, (eg. responsiveness, empathy) SMBs may have higher expectations. #custserv
Reaburn
Nov 17 02:14:37
@Choypw Strategy, ability, execution are totally different in small companies as opposed to MNC's, don't you think? #custserv
RoyAtkinson
Nov 17 02:13:46
Will customers have lower expectations on SMBs but higher on MNCs? #custserv
Choypw
Nov 17 02:13:28
@Choypw: #custserv should always be customer-centric, not firm-based. -> I agree
stande
Nov 17 02:08:29
@Choypw @rossrader Welcome! #custserv
RoyAtkinson
Nov 17 02:06:28
#custserv should always be customer-centric, not firm-based. As long as customers are the recipients, why the difference? #custserv
Choypw
Nov 17 02:04:26
Morning from Hong Kong... should there really be any difference between #custserv in MNCs and SMBs? #custserv
Choypw
Nov 16 20:26:41
@SCEvents @psifontes @maxkazen @jaxiwest @DisneyInstitute @michelletrent @paul_mccord @BlueOceanTweets @Choypw Thanks for the RT!
Hyken
Nov 16 18:42:46
Latest SlideShare upload : Designing for service creating an experience... http://slidesha.re/c6MEOX #servicedesign #custsrv #cem
fredzimny
Nov 16 18:15:05
Prioritizing your customer experience efforts... http://ow.ly/3aEJ9 (via @mattduck) #CEM
responsetek
Nov 16 18:02:49
"Be water, my friend." Bruce Lee
Choypw
Nov 16 15:28:37
The Power Of Knowing What The Customer Knows http://tinyurl.com/277n7wf Interview president of J. D. Power and Associates via @Hyken #cem
Choypw
Nov 16 14:58:16
Appreciating you! Thanks for the RTs. @DrSteveBroe @Choypw @schoolmarketer @DorothyDalton @MyCoolTwitt @LogosNoesis
KetelboeterPR
Nov 16 12:27:01
The Ultimate Combination of Startup Business Development Methods http://dlvr.it/8czwT via @arcticstartup
Choypw
Nov 16 09:03:16
Welcome to the Attention Economy http://bit.ly/8Y1q8j via @blogbrevity @orgnet @cnvrgnc @timkastelle #innovation
Choypw
Nov 16 08:57:38
Don’t Innovate; Steal Ideas and Create Value http://bit.ly/bzmTMv #innovation via @innovate @bankervision @erlanovation
Choypw
Nov 16 06:19:53
#TChat... what's it in Hong Kong time...?
Choypw
Nov 16 03:56:03
@Choypw Thank you so much. Nice to connect. #cem
sarah_gore
Nov 16 02:56:24
There's no I in team misses the point. Individual specialization is not the enemy of teamwork; it is its founding principle by @mwbuckingham
Choypw
Nov 16 02:53:43
Can someone tell me what problem Facebook-mail is going to solve for me? via @wimrampen | lol! None!!!
Choypw
Nov 16 02:52:32
The Next Generation of Business Engagement http://bit.ly/9BgvYm via @Assistly #cem #cxm
Choypw
Nov 16 02:47:32
Take a Stance on Customer Experience. http://bit.ly/dfDMRr via @sarah_gore @KetelboeterPR | Another firm offering #cem...
Choypw
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