Jul 05 19:50:21
When you should get to questions later and get started now. http://bit.ly/9EXmSq #work #projectmanagement
Brainzooming
Jul 05 18:53:28
If listening doesn’t exhaust you-then you aren’t listening.
tom_peters
Jul 05 18:09:38
Thanks for RT @choypw!
HYVE_CoCreation
Jul 05 14:41:43
RT @marketingfltr: RT @StrategicGrowth QR Codes, the Next Step in Retailer Loyalty Programs @ http://bit.ly/bKPIQW
GrahamHill
Jul 05 14:41:15
RT @pgreenbe: Seriously big news!! Univ. of Toronto Rotman Schl. of Mgmt. creates a "CRM Center of Excellence" http://ht.ly/2782K
GrahamHill
Jul 05 14:36:09
RT @HYVE_CoCreation: Diving for Pearls: Value-in-Creation - value conceptions in co-creation http://bit.ly/b2vfMw
GrahamHill
Jul 05 14:35:12
I answered "What are the benefits of customer relationship management?" on Focus at http://focus.com/c/Bcj/
pgreenbe
Jul 05 14:33:58
RT @marketingfltr: RT @wimrampen Posted The future of marketing part 2 - understanding value co-creation http://bit.ly/dno4MS
GrahamHill
Jul 05 13:05:54
It's the 2nd Half of 2010. Not too early to think about 2011 & what will be important in your business: http://bit.ly/bAQen6
Brainzooming
Jul 05 12:41:30
When It's Better to Act First & Ask Questions Later http://bit.ly/9EXmSq #collaboration #implementation
Brainzooming
Jul 05 10:25:02
How to build an emotional connection with customers | Beyond Philosophy http://ow.ly/270Wd
ColinShaw_CX
Jul 05 09:32:34
@Choypw Thx for the RT! --> @YourCustomers: "Customer Excellence by Using a Sincere Apology." http://rep.ly/1NIkf
ericjacques
Jul 05 08:31:07
@OutsideInThink Thanks so much for the RTs.
Choypw
Jul 05 08:31:00
@tedcoine Thanks so much for the RTs.
Choypw
Jul 05 08:30:48
@jmp_katz Thanks so much for the RTs.
Choypw
Jul 05 03:01:25
Campaign led versus customer led marketing. Good post! http://bit.ly/9DTNth
timwtyler
Jul 05 03:00:05
RT @futurefeedthe future of marketing http://bit.ly/allx72 via @neilperkin
grahamdbrown
Jul 05 00:46:48
@choypw @Annieinaustin @Zanthangardens @TonyCityLove @cybergus Thanks so much for the RTs and mentions. Hope you've had a great holiday!
GTBito
Jul 04 16:34:44
It won't always be celebrated, but doing the right thing is always the right thing to do. #otheresteem #leadchange
smaxbrown
Jul 04 16:24:51
RT @tedcoine: RT @Choypw Customer service is always about people, but customer experience is more than people alone! #cxp
jmp_katz
Jul 04 16:16:15
20 Quick Tips For Better Time Management http://bit.ly/aojFsi #fb
wanszezit
Jul 04 16:02:34
RT @TalentCulture: Engaging & communicating with your #employees is important: http://su.pr/1ON5SP by @LoriDernavich #talent
Brainzooming
Jul 04 15:56:41
Gee... I have 100 followers finally... but does it mean anything? Nay. I don't really give a #shit. :)
Choypw
Jul 04 15:11:26
Why do great knowledge management programs fail? Find out here http://bit.ly/avAMnb
stevedenning
Jul 04 14:11:40
RT @Choypw Customer service is always about people, but customer experience is more than people alone! #marketing #cem #cxm #brand #custserv
tedcoine
Jul 04 14:09:30
RT @Choypw-More is less when focus is on market share. Less is more when focus is on mindshare.... http://dlvr.it/2Htzh #OutsideInThink
OutsideInThink
Jul 04 14:03:28
I think perfectionism is a form of blasphemy. We can strive only for progress.
GTBito
Jul 04 13:53:36
More is less when focus is on market share. Less is more when focus is on mindshare. #marketing #brand #scrm #cem #cxm #business
Choypw
Jul 04 13:28:26
RT @Choypw-More is less when focus is on market share. Less is more when is focus on mindshare.... http://dlvr.it/2HrWh #OutsideInThink
OutsideInThink
Jul 04 13:27:15
@ireneclng That's why all changes come from the same origin. Truly nothing new under the sun.
Choypw
Jul 04 13:22:46
More is less when you have no idea whom you can serve. Less is more when you solve the puzzle. @GrahamHill @lreneclng
Choypw
Jul 04 13:20:20
Customer service is always about people, but customer experience is more than people alone! #marketing #cem #cxm #brand #custserv
Choypw
Jul 04 13:18:57
@GrahamHill agreed.as long as firms think they only afford to fill a subset of customer contextual need. why dont they know how to innovate?
ireneclng
Jul 04 13:18:27
@ireneclng Of course in VCC-land that means desired value (in the ecosystem), co-creation capabilities and how to provide a VCC platform
GrahamHill
Jul 04 13:16:01
@ireneclng It's the old triangle of what do customers want, what capabilities do you have and where's the cashflow in matching then together
GrahamHill
Jul 04 13:14:49
@ireneclng A question that most companies have pragmatically solved by offering a limited range of service to a limited range of customers
GrahamHill
Jul 04 09:28:03
Marketing should be like water. Management should be like water. Experience should be like water. #marketing #management #cem #cxm
Choypw
Jul 04 09:25:45
"Be water, my friend." Bruce Lee #marketing #management
Choypw
Jul 04 09:25:15
"Water retains no constant shape." Sun Zi #marketing #cem #cxm
Choypw
Jul 04 09:24:02
And for Christ's sake, it's Lao Zi, but not Lao Tzu! #marketing #business #management
Choypw
Jul 04 09:23:13
Again... "The highest good is like water." Lao Zi #management
Choypw
Jul 04 07:48:49
Everything you ever needed to know about CRM is in the Ally Bank commercials http://bit.ly/bBjIo9 via @ariegoldshlager
GrahamHill
Jul 04 03:02:02
Great cross-channel experience post: Customers don’t exclusively self-identify as online or offline fr @DeliverBliss http://bit.ly/cCRfvI
Reaburn
Jul 04 02:57:58
Reaburn
Jul 04 02:54:26
8 Ways to Bring Your Creative Passions to Work – great post by @Brainzooming http://bit.ly/dt5BfN
Reaburn
Jul 04 02:50:38
A great post, w/ additional resources on effective recovery through sincere apologies fr @ericjacques http://bit.ly/bqsORG #custserv
Reaburn
Jul 03 20:29:29
There are very good consultants. But even the best should acknowledge their uncertainty varies between high, very high and stratospheric.
tom_peters
Jul 03 20:00:25
So is experience a connection... feeling... a personal occurrence... a reaction... internal and subjective response? #cem #cxm #brand #crm
Choypw
Jul 03 19:48:36
"Experience is the connection the brand makes with consumers. It should be unique and consistent each time." The Experience Effect 2010 #cem
Choypw
Jul 03 17:44:53
RT @designsojourn: The No. 1 Habit of Highly Creative People: solitude. http://bit.ly/aclQKt
frogdesign
Jul 03 14:58:39
What's the experience now? Germany
Choypw
Jul 02 20:57:02
What does "value an experience" mean? Is value the key, or experience?#cem #cxm
Choypw
Jul 02 20:54:18
Do you value an experience, or do you experience a value? #cem #cxm
Choypw
Jul 02 20:51:34
Which is more important: experience or value? #cem #cxm
Choypw
Jul 02 20:22:12
Positive experience creates value. #touchpoint #cem #cxm #business
Choypw
Jul 02 20:19:39
What's the relationship between experience and value? #cem #cxm #scrm
Choypw
Jul 02 20:19:04
Is touchpoint experience irrelevant? #touchpoint #cem #cxm
Choypw
Jul 02 19:22:37
Great opportunities lie in doing the opposite of what everyone else is doing.
zappos
Jul 02 19:20:09
Is passion about making sacrifices?
Choypw
Jul 02 19:05:02
RT @LarryTolpin: "You Don't Need a Social Media Strategy. You Need a Brand Strategy that Leverages Social Media." [YES!]
MichaelHinshaw
Jul 02 18:05:11
Thoughts? How Do You Define Good Logo Design? http://ow.ly/23P1i
colourlovers
Jul 02 17:17:29
A guide to better ideas - more effective brainstorming - http://bit.ly/9YIVpI (via @changeorder)
frogdesign
Jul 02 16:56:50
47 of the smartest things ever said about business and life: http://bit.ly/9ebxDf
exectweets
Jul 02 16:56:07
Author’s Choice: Putting the WOW in Service http://shar.es/m9Xf8
kenblanchard
Jul 02 15:05:36
new blog post on the relationship between value-in-use and exchange value (price) http://bit.ly/4YCVCd #in
ireneclng
Jul 02 14:55:41
@HarvardBiz Very nice visual stats on strategy execution: http://bit.ly/b5lQS0
TheForumCorp
Jul 02 14:55:07
Combating the ‘real-time’ customer experience with some ‘right now’ expectations | Beyond Philosophy http://ow.ly/26i6t
ColinShaw_CX
Jul 02 14:09:04
Learning to Inspire Yourself http://s.hbr.org/cxbBdb
HarvardBiz
Jul 02 13:56:13
Design, done properly, is the most subtle, discrete and powerful way to evoke profound emotions. #design
Emotivebrand
Jul 02 13:05:43
The Subtleties of Strategic Swearing http://s.hbr.org/cyhjce
HarvardBiz
Jul 02 11:35:58
Following right is more important than trying to increase the number of followers. #twitter #crm #cem #cxm #scrm
Choypw
Jul 02 11:29:24
“@eMarketer: Worth repeating: Building Trust Through Brand Monitoring - http://bit.ly/amELmP”
armano
Jul 02 10:35:02
Study finds that poor customer experiences trigger switching services | Beyond Philosophy http://ow.ly/25Jhz
ColinShaw_CX
Jul 02 10:19:36
Do you be"lie"ve?
Choypw
Jul 02 08:00:54
Management Tip: 3 Ways to Handle Disruptions http://s.hbr.org/boIAAx
HarvardBiz
Jul 02 07:26:39
"The smallest thing has nothing within it; it is called the One of smallness."-Hui Shi
philosophytweet
Jul 02 07:26:11
"The largest thing has nothing beyond it; it is called the One of largeness."- Hui Shi
philosophytweet
Jul 02 02:53:01
What do you do when all your competition has "discovered" issues-based, customer-centric selling? What comes next? http://bit.ly/5SDW9T
ideationz
Jul 01 23:49:25
3 Factors the Lead to Better Employee Performance http://su.pr/ATRCcO
YourCustomers
Jul 01 22:03:51
Something I told a friend today "you're a woman—you were designed to change a man's mind" *sigh. Where do I come up with this? :-)
armano
Jul 01 21:02:31
1to1 Media from the Gartner Customer 360 Summit - the challenges of marrying BPM and CRM - http://bit.ly/b6Jgwx
1to1Media
Jul 01 20:56:33
RT @LeilaOliva: the why, what and how of management #innovation, by G. Hamel, HBR pdf http://icio.us/rqwlzj
GrahamHill
Jul 01 20:48:05
Value is in the eye of the customer... Eight words versus 800 at @CustomerThink that say the same thing! http://tinyurl.com/2v4onbd
GrahamHill
Jul 01 20:15:22
Meaning+ Impact: Design That Matters: Notes from Nikkei's Universal Design Symposium, Tokyo
frogdesign
Jul 01 19:35:08
Webinar: Discover a new alternative to traditional forms of market segmentation: Emotional segmentation. http://ow.ly/25Jgt
ColinShaw_CX
Jul 01 19:04:41
Youth is not a time of life; it is a state of mind: http://www.youtube.com/watch?v=KInxQwRmESk @anotherbros
SunniBrown
Jul 01 18:59:39
The Difference Between "Incentive Advice" and "Influence Advice." http://su.pr/25utlk
YourCustomers
Jul 01 18:58:14
"Customer Excellence by Using a Sincere Apology." http://su.pr/32So3T
YourCustomers
Jul 01 18:54:46
Why lesser priorities should be one of your highest priorities http://bit.ly/bgo1v9
exectweets
Jul 01 18:33:17
5 Keys to a Great Elevator Pitch http://bit.ly/9dbcaG (OPEN blog)
BrandManageCamp
Jul 01 18:05:07
Management Is Not a Profession — But It Can Be Taught http://s.hbr.org/bQRSO3
HarvardBiz
Jul 01 17:47:53
A Smart Three-Step Process for Responding to Prospects, via @MarketingProfs http://ow.ly/25Tmo
abboggs
Jul 01 17:39:12
How to write a great LinkedIn recommendation http://bit.ly/cBH6kP
Don_Crowther
Jul 01 17:07:14
Why Friends Matter at Work and in Life http://s.hbr.org/bLqhoo
HarvardBiz
Jul 01 16:52:16
Q4: Shift the focus from features to benefits! #innochat
bcoelho2000
Jul 01 16:33:33
Brilliant thinkers like ambiguity, dull thinkers like certainty http://dld.bz/aAKe
PaulSloane
Jul 01 16:27:22
Brand You: Everybody is a Salesperson. You are an ambassador to anyone outside your organization. http://is.gd/dbwjV ^SD
tom_peters
Jul 01 15:56:49
Everyone is selling "value"...so what comes next?: http://wp.me/puCnS-9O
ideationz
Jul 01 15:49:19
4 Pricing Strategies to Promote Value http://bit.ly/9si1yh (OPEN blog)
BrandManageCamp
Jul 01 15:30:12
How to build an emotional connection with customers | Beyond Philosophy http://ow.ly/25JcE
ColinShaw_CX
Jul 01 15:22:41
Barriers to Strategy Execution http://s.hbr.org/aFxxbi
HarvardBiz
Jul 01 13:51:42
Want customer engagement? Forget about PoS and focus on PoV, point of value. See my post: http://wp.me/p5dex-2bh
btemkin
Jul 01 13:51:30
There is no such thing as “a little late.”
tom_peters
Jul 01 13:30:54
Webinar: Understand the impact of customer experience on switching and churn behavior. http://ow.ly/25Jy6
ColinShaw_CX
Jul 01 12:01:47
Fail fast - fail cheap - fail smart! (via @ericjacques @leadershipfreak)
EffectiveExp
Jul 01 11:44:32
Behaviors & metrics reminder- RT @customerthink: How to Engage the Organization in Delivering a Superior Customer Exp http://bit.ly/a3NfIC
LindaIreland
Jul 01 05:20:14
RE: @HarvardBiz I was particularly struck by your last paragraph about passing on the decision to the customer. Brands… http://disq.us/fmz7q
ErikPosthuma
Jul 01 01:45:27
First day of the new half of the year. Six months till end, are you on your way to achieve your 2010 goals?
ErikPosthuma
Jul 01 01:22:06
@GrahamHill That nobody bothers to co-create value with you.
Choypw
Jun 30 20:21:47
Thinking about value co-creation for my workshop on it in Nice next week? What is YOUR biggest challenge with value co-creation?
GrahamHill
Jun 30 20:05:56
63% of firms using Net Promoter have positive impact; it's too early to tell for 20%. Temkin Group report: http://tinyurl.com/stateofcxp
btemkin
Jun 30 20:05:40
The great rebalancing http://bit.ly/cysZ75
McKQuarterly
Jun 30 20:05:19
Hello, Dr. Obvious: The problem isn't PowerPoint, but how presenters use it. http://bit.ly/d3mVkp
SunniBrown
Jun 30 19:29:22
Stop Confusing Your Customers with Cognitive Dissonance http://s.hbr.org/aQwG3z
HarvardBiz
Jun 30 19:15:04
8 Ways To Bring Your Creative Passions to Work http://bit.ly/a6uv4v
CreativeBonsu
Jun 30 17:59:04
Jeff Bezos's mission: Compelling small publishers to think big –@FortuneMagazine interview http://bit.ly/c6ulDM (via @brainpicker)
frogdesign
Jun 30 17:47:27
Is word-of-mouth rational or emotional need? #marketing #cem #crm #cxm #brand #scrm
Choypw
Jun 30 17:46:00
Every purchase is based on 2 basic needs: emotional and rational. #marketing #crm #cem #cxm #touchpoint #brand
Choypw
Jun 30 17:37:44
"I'm sorry" - three ways to say it to customers (via @MarketingProfs) http://bit.ly/b0ndEF ~@crys4pr
Razorfish
Jun 30 16:30:16
SHRM 2010 Employee Job Satisfaction Report: Don’t Forget the Individual Perspective: http://ht.ly/25jIB
kenblanchard
Jun 30 16:20:33
For those who have never-ending influx of followers, do you think you deserve this assuming the number of followers means a lot? #scrm
Choypw
Jun 30 16:18:52
Everyone started with zero followers. Remember that when you see someone new. Help them out
unmarketing
Jun 30 16:09:44
@exectweets SEED... an Excel-based application which is used to manage customer experience with powerful analyses.
Choypw
Jun 30 15:57:00
Disruptive innovation keynote by Luke Williams http://bit.ly/aAIZFH #foi10 @frogdesign
frontiersof
Jun 30 15:25:55
What's your single most important piece of software? Tell us, and we might quote you on ExecTweets...
exectweets
Jun 30 15:20:38
Explore the many employee engagement #theories: http://bit.ly/4avYY2
surveyemployees
Jun 30 15:11:13
Planning is important, but it's meaningless if it's not WIIFM-based. #management #leadership
Choypw
Jun 30 14:25:48
For 71% of firms, "other competing priorities" is a key obstacle for customer experience. http://experiencematters.wordpress.com #cxp10
btemkin
Jun 30 13:58:08
Great read about creating coincidences and how they can affect company branding. http://tinyurl.com/2ddqyps (via @MarketingProfs)
jaykeith
Jun 30 13:07:38
Reading: Employee Engagement | Opportunity | Wright Results: Managers owetheir employees and their company opportu... http://bit.ly/a8Vpcg
surveyemployees
Jun 30 12:16:21
"Reading
surveyemployees
Jun 30 11:37:31
How Relevant Content Helps B2B Branding http://goo.gl/fb/JTmZp #sales
YourCustomers
Jun 30 10:55:09
"Six sure-fire tips to connect with customer service professionals; two traps to avoid." http://su.pr/1L2Kaz
YourCustomers
Jun 30 10:53:25
The Value of strategic differentiation RT @ThisIsSethsBlog Seth's Blog: The sugar cane machine http://bit.ly/bIgABP
Toni_Newman
Jun 30 10:01:49
Black and white won't lead to positive touchpoint experience but mostly negative, as people seldom like to play by the rules. #management
Choypw
Jun 30 09:52:26
Between black and white, there is gray. Between right and wrong, what is it?
Choypw
Jun 30 08:52:10
In reality, traditional management arose as a response to a specific economic & social context. When context changes, mgt must also change
stevedenning
Jun 30 08:51:16
It is as if hierarchy, command-&-control, economies of scale and impersonal communications reflect timeless truths of the universe
stevedenning
Jun 30 08:50:56
A strange feature of traditional managerial discourse is the unspoken assumption of its inevitability
stevedenning
Jun 30 07:27:41
"There's no present. There's only the immediate future and the recent past. -
George Carlin"
philosophytweet
Jun 30 03:47:56
RT @melbourneit: Asia Pacific Internet users more likely to be share a negative experience via social media - Nielsen http://melb.it/cv4iwt
ErikPosthuma
Jun 30 03:12:41
Profits are like oxygen. You need it to survive, but ultimately what matters is passion, growth, and a higher purpose.
zappos
Jun 30 00:47:59
Key question for social media: where are your customers located? In social media? If not, don't go there. (I agree!) #gartnercrm
bcarroll7
Jun 30 00:31:08
How a company interacts with customers via Twitter is very different from how they should interact on Facebook. Diff channels. #gartnercrm
bcarroll7
Jun 30 00:07:52
People often choose brands, companies based on an emotional connection. Social media helps create that connection. #gartnercrm
bcarroll7
Jun 30 00:06:08
? from the audience, do customers really want a relationship with a company? Great question. (me: depends) #gartnercrm
bcarroll7
Jun 30 00:03:27
Learn to make a personal connection with the customer. Social media can help, customer service will improve. @comcastcares #gartnercrm
bcarroll7
Jun 29 23:31:08
The people who understand time create it, and people who create time, create opportunities.
philosophytweet
Jun 29 22:12:41
#gartnercrm "Good news - bizs want to sell and customers want to buy things." Like this. Simple.
pgreenbe
Jun 29 22:08:26
#gartnercrm "Most vendors good at one, some two, rarely all three.
pgreenbe
Jun 29 21:59:48
#GartnerCRM - lurkers:reap the rewards, opportunists:since i am here, contributors:want to be a part of this, creators:want to own this
ekolsky
Jun 29 21:58:34
#gartnercrm Complexity of the segments - a contributor in one community might be a lurker in another and creator in a third.
pgreenbe
Jun 29 21:58:04
#gartnercrm The contributors, creators, opportunists lurkers model is a refinement of the 90-9-1 rule. Never agreed with 90-9-1 entirely.
pgreenbe
Jun 29 21:57:31
#GartnerCRM - four levels of engagement: lurkers (80%), opportunists (10-20%), contributors (3-10%), and creators (0-3%)
ekolsky
Jun 29 21:57:09
#gartnercrm "Purpose and level of engagement will determine tech choice. Creators - 3%, Contributors - 10% Opportunists - 20% Lurkers –rest
pgreenbe
Jun 29 21:00:27
5 Best, 5 Worst Customer-Loyalty Programs: http://ow.ly/24koh #loyalty
colloquy
Jun 29 21:00:21
We have 9 senses: the 5 we know + pain, balance, temperature & orientation. Eureka
SunniBrown
Jun 29 19:15:04
RT @KMHambelton: RT @rwang0: RT @repackaged: The average company churns 50% of their customer base every 5 years. WOW. #gartnercrm
bcarroll7
Jun 29 18:55:40
The art of focus is the also the art of saying 'no'.
jowyang
Jun 29 18:46:14
Create Emotionally Engaging Online Experiences http://bit.ly/djkaEI
TweetCRM
Jun 29 18:33:50
Gartner outlines CRM's past, present and future http://bit.ly/bwS7QF #scrm
prem_k
Jun 29 17:56:39
Delivering against expectations - add more channels, yes, you create more expectations - manage expectations, not customers #gartnercrm
mjayliebs
Jun 29 17:52:58
Breaking the Email Addiction http://s.hbr.org/9wekOz
HarvardBiz
Jun 29 17:36:23
Ever tried. Ever failed. No matter. Try again. Fail again. Fail better. -Samuel Beckett
frogdesign
Jun 29 17:07:35
Please unfollow freely. I have nothing to lose. :)
Choypw
Jun 29 16:44:38
"10 Reasons Why You Are Not Getting The Results You Want Out of Your Marketing." http://su.pr/1jnPgr
YourCustomers
Jun 29 16:29:52
@donpeppers talking about how to have a relationship with a customer, CRM and their IDIC model. Cust interaction is key and very visible.
bcarroll7
Jun 29 16:25:42
10 Reasons Why You Are Not Getting The Results You Want Out Of Your Marketing http://goo.gl/fb/z8YCV #sales
YourCustomers
Jun 29 16:03:56
Do scorecards and metrics slow down or speed up execution? Top 7 things to consider: www.forum.com/blog
TheForumCorp
Jun 29 15:56:42
Want to engage customers? Stop focusing on the PoS and focus on the PoV, point of value. My post: http://experiencematters.wordpress.com
btemkin
Jun 29 15:47:35
"Ask and you shall receive, seek and you shall find, knock and it shall be opened to you."
Choypw
Jun 29 15:37:05
RT @fernandazacchi: 'a silent voice is just as useful' #gartnercrm #voc || indeed, even more so in occassions...
ekolsky
Jun 29 14:41:58
Three ways to say "I'm Sorry" to ticked off customers : http://bit.ly/9UdC67 (via @habesh)
MarketingProfs
Jun 29 14:40:34
interesting point RT @Choypw: RT @forrester consumers touch a brand first online yet today's web experiences leave an emotional void #CXP10
stevebags
Jun 29 12:54:34
consumers touch a brand first online, yet today's web experiences leave an emotional void #CXP10
forrester
Jun 29 10:16:32
RT @dsearls: "The best way to destroy a relationship is to try to manage what the other person does." Allan Mitchell http://bit.ly/bxdl5y
GrahamHill
Jun 29 09:15:27
RT @wimrampen: RT @choosenick: Online Customer Journey Mapping resources. Lots of them: http://bit.ly/bkfREO #CX #servicedesign
GrahamHill
Jun 29 08:05:20
Management Tip: How to Craft a Persuasive Presentation http://s.hbr.org/bZnNlD
HarvardBiz
Jun 29 07:17:14
7 Keys to Transformational Customer Experience http://bit.ly/aeldOD by @FastCasual #CEM
EffectiveExp
Jun 29 02:40:32
Great #CE post. RT @Brainzooming: RT @nateriggs: New from my blog: How SurveyGizmo Kicks Off the Customer Experience http://bit.ly/cWh5ZX
Reaburn
Jun 29 02:09:42
CSFs in Customer experience-http://bit.ly/ajsdj5
Choypw
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