11 Sep
Kroger - Supermarket provides individual pricing based on shopping habits http://flpbd.it/fB4Gb via @trendwatching #cem #ux
@Choypw
11 Sep
We don’t hire people that possess more winning qualities than our competition does; we just find ways to bring out their winning qualities.
@JohnDiJulius
11 Sep
Anatomy of an Experience Map: How Experience Maps Can Be Used in #ServiceDesign http://flpbd.it/ynlUS via @SDNetwork #cem
@Choypw
11 Sep
Customer Experience Competency http://bit.ly/QxKZBb via @jeannebliss @TPDashboard #cem
@Choypw
10 Sep
Of pressure, heart, pitching, and sacrifice http://flpbd.it/z5dsg via @FastCoDesign
@Choypw
9 Sep
iPhone is bigger than all of Microsoft http://money.cnn.com/gallery/technology/2012/09/07/apple-iphone/ … via @CNNMoney
@Choypw
9 Sep
FIVE ELEMENTS IN CUSTOMER SERVICE EXCELLENCE http://wp.me/p1j61p-aC via @NAN_Strategy #cem #custserv
@Choypw
9 Sep
Top 10 Ways to Improve Your Digital Customer Experience by @kerrybodine http://bit.ly/POT3Lf via @CXJourney @1to1media #cem
@Choypw
9 Sep
Moments of Truth Make Big Differences in Customer Experience http://tmblr.co/ZjtWExSut3aV #cem #mot
@Choypw
9 Sep
Does customer experience actually matter if the price is right? http://bit.ly/NfW0ax via @CXJourney #cem
@Choypw
8 Sep
"When deeds speak, words mean nothing." African proverb via @jvdt
@Choypw
8 Sep
The Perception Gap: What Customers Want and What Executives Think They Want http://bit.ly/Rue8cT via @MarshaCollier @BrianSolis #cem #crm
@Choypw
8 Sep
Wall Street Hates Customer Experience (Part II of II) http://bit.ly/PLElEQ via @CXJourney #cem
@Choypw
8 Sep
The 10 Commandments Of #Marketing http://bit.ly/PHEXva via @BrandingInsider @CXJourney
@Choypw
7 Sep
New Ways of Visualizing the Customer Journey Map http://bit.ly/Nvseuk via @flexewebs @kkmett #ux #servicedesign #cem
@Choypw
7 Sep
The Six Greatest Breakthroughs in #UX History http://pulse.me/s/d0s6K via @DeliverBliss
@Choypw
7 Sep
If Apple is all about the devices, Amazon is all about the services http://bit.ly/Qi3w0F via @ValaAfshar @gigaom #business #value #cem
@Choypw
7 Sep
An Essay by #Einstein - The World As I See It via @CharlesHGreen
@Choypw
6 Sep
The power of subtraction? Focus on what matters http://blogs.hbr.org/tjan/2012/09/the-power-of-subtraction.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
6 Sep
The Right Idea at the Wrong Time is Still Wrong http://su.pr/4hIBXp via @RowanGibson #strategy #ideas
@Choypw
6 Sep
Why Employee Engagement? (These 28 Research Studies Prove the Benefits) http://is.gd/9UnAhq via @kfiveson
@Choypw
6 Sep
5 strategies for growing your #brand equity: http://bit.ly/R89Fln via @FastCoDesign
@Choypw
6 Sep
3 questions that can help you align your company culture with your core values http://onforb.es/Omq4OA via @TheForumCorp @theYEC
@Choypw
6 Sep
If the unexpected is uninteresting it will remain unwelcome. @leeclowsbeard #ux #cem
@Choypw
5 Sep
Order By Smell http://www.yankodesign.com/2012/08/01/order-by-smell/ … #ux #cem
@Choypw
5 Sep
The One Handed Condom Wrapper http://www.core77.com/blog/object_culture/the_one_handed_condom_wrapper_an_extreme-user_story_23223.asp … #ux
@Choypw
5 Sep
Nice diagram but misses that more and more customer interaction is directly with systems http://zite.to/QjcpL1 @jeffsussna #servicedesign
@Choypw
5 Sep
5 Signs That You're an Entrepreneur at Heart - http://bit.ly/NaEhBi via @Jon_Ferrara
@Choypw
5 Sep
Transform Your Employees into Passionate Advocates http://bit.ly/w6hgNQ via @HarvardBiz @CXJourney
@Choypw
5 Sep
If you were the next Steve Jobs, I love this post as it gets to heart of the challenge http://blogs.hbr.org/haque/2012/09/if_you_were_the_next_steve_job.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
5 Sep
Throw your life a curve, another interesting post http://blogs.hbr.org/johnson/2012/09/throw-your-life-a-curve.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
5 Sep
The results that you get in business (and in life) are simply a byproduct of your beliefs. http://bit.ly/NatIhA via @Jon_Ferrara
@Choypw
5 Sep
Sales Tips: 2 Little Words to Close Deals Faster http://bit.ly/NatCXg via @Jon_Ferrara @Jon_Ferrara #Sales
@Choypw
17 September 2012
08 September 2012
Tweets of 29 Aug-4 Sep 2012
4 Sep
The Future Of #Digital Customer Experience Is More Than Mobile by @johnrrymer http://bit.ly/UoCN6M via @OnionInsights #CEM
@Choypw
4 Sep
There are 83 million fake Facebook accounts!!! If so much is fake, who or what can we rely on? http://is.gd/xfoJNB @GrahamHill #marketing
@Choypw
4 Sep
You Can’t Design A User Experience http://zite.to/RcASxQ via @DesignThinkers #ux #servicedesign
@Choypw
1 Sep
A 40-Minute crash course in #design thinking http://bit.ly/PMjrbk via @FastCoDesign
@Choypw
1 Sep
Our charge is not to create a momentary something out of nothing, but to create a meaningful something out of everything. @leeclowsbeard
@Choypw
30 Aug
Customer Experience Should Be Part of Your Business - @HarvardBiz http://blogs.hbr.org/cs/2012/08/customer_experience_should_be.html … #cem
@Choypw
30 Aug
#Happiness comes from giving, more than having. http://risd.cc/N1fOya via @interpreteryayo @interpreteryayo
@Choypw
30 Aug
37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady http://pulse.me/s/cLm4H via @FastCompany @DeliverBliss
@Choypw
30 Aug
Welcome to the New Playing Field: Age of the Customer http://bit.ly/Otj6Is #cem
@Choypw
29 Aug
Five Factors to Consider Before Co-Creating with Consumers http://ow.ly/dcYuK via @fei_innovation #vcc
@Choypw
The Future Of #Digital Customer Experience Is More Than Mobile by @johnrrymer http://bit.ly/UoCN6M via @OnionInsights #CEM
@Choypw
4 Sep
There are 83 million fake Facebook accounts!!! If so much is fake, who or what can we rely on? http://is.gd/xfoJNB @GrahamHill #marketing
@Choypw
4 Sep
You Can’t Design A User Experience http://zite.to/RcASxQ via @DesignThinkers #ux #servicedesign
@Choypw
1 Sep
A 40-Minute crash course in #design thinking http://bit.ly/PMjrbk via @FastCoDesign
@Choypw
1 Sep
Our charge is not to create a momentary something out of nothing, but to create a meaningful something out of everything. @leeclowsbeard
@Choypw
30 Aug
Customer Experience Should Be Part of Your Business - @HarvardBiz http://blogs.hbr.org/cs/2012/08/customer_experience_should_be.html … #cem
@Choypw
30 Aug
#Happiness comes from giving, more than having. http://risd.cc/N1fOya via @interpreteryayo @interpreteryayo
@Choypw
30 Aug
37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady http://pulse.me/s/cLm4H via @FastCompany @DeliverBliss
@Choypw
30 Aug
Welcome to the New Playing Field: Age of the Customer http://bit.ly/Otj6Is #cem
@Choypw
29 Aug
Five Factors to Consider Before Co-Creating with Consumers http://ow.ly/dcYuK via @fei_innovation #vcc
@Choypw
Tweets of 22-28 Aug 2012
28 Aug
The Rules of Randomness & How You Can Stand Apart http://ht.ly/dhzFb via @Cogiva
@Choypw
28 Aug
Customer Engagement is Measurable http://is.gd/zplNMW via @rshevlin @wimrampen #cem
@Choypw
28 Aug
@wimrampen A starting definition: Consumer Perceptions of Price Unfairness http://is.gd/f8d9dr cc @Choypw
@GrahamHill
28 Aug
Rethinking QR Codes as Part of the Customer Experience http://goo.gl/2soXP via @jeanniecw @tedcoine #cem
@Choypw
28 Aug
How FedEx Revamped its Brand By Fixing Its "Leaning Tower of Packages" http://ow.ly/dgenG via @jeanniecw @Hoovers #cem
@Choypw
27 Aug
"Connecting the dots vs collecting the dots." And more dots. http://risd.cc/NPK54q via @ThisIsSethsBlog @johnmaeda
@Choypw
27 Aug
Free online class from Wharton on gamification in business http://bit.ly/Q93M7c by @nealunger via @FastCoExist
@Choypw
27 Aug
What #Google Gets That Others Don’t: #Innovation Evolves Customers http://bit.ly/MT6YT4 via @TPDashboard #cem
@Choypw
26 Aug
Time, space, points, lines, maps, trends, insights: Data visualization tools. http://risd.cc/QE6E6F via @johnmaeda @jenstirrup
@Choypw
26 Aug
How do Brands Rank in the Subconscious Customer Experience? http://bit.ly/T6LMqW via @1to1media @CXJourney #cem
@Choypw
24 Aug
#Design That Matters: Timothy Prestero on Designing Outcomes, Not Products - @Core77 http://www.core77.com/blog/medical/design_that_matters_timothy_prestero_on_designing_outcomes_not_products_23263.asp #cem #ux
@Choypw
24 Aug
"Business is about people collaborating; anything that slows this down is a barrier" http://bit.ly/NjtSEz via @FastCoDesign #business
@Choypw
24 Aug
Meeting the Six Human Needs of Customers http://bit.ly/Sjxk2x via @Desk @salesforce @LindaIreland @jorgebarba @ValaAfshar #custserv #cem
@Choypw
23 Aug
Customer Experience Enchantment Recipe I Learned from Guy Kawasaki http://bit.ly/SrgxL9 via @themanagr @OnionInsights #cem
@Choypw
23 Aug
Do not pursue profit. Pursue a mission profitably! @Cogiva
And that mission is to create positive user experience! #ux #cem
@Choypw
23 Aug
End the “spray and pray” approach to #training http://bit.ly/PXR62Q Go for “sustain to attain” results via @TheForumCorp
@Choypw
23 Aug
The Importance of the Experience Before the Customer Experience http://bit.ly/SLueQK via @JLWatsonConsult @TPDashboard #cem
@Choypw
23 Aug
How do you design customer-friendly waiting lines? http://qr.ae/8UP2c via @ariegoldshlager #custserv #cem
@Choypw
23 Aug
A Customer Experience that Reaps Rewards Requires a Marriage of Marketing and IT http://bit.ly/MLKpzB via @1to1media @TPDashboard #cem
@Choypw
23 Aug
The Reporter's Guide to Customer Experience http://ow.ly/d9mCq via @ikepigott @jeanniecw #cem
@Choypw
22 Aug
Strategies for competing in a down economy http://tinyurl.com/8m7mv87 via @fastcompany @DonPeppers #business
@Choypw
22 Aug
Finding Your Tone Of Voice // Stand out from the crowd http://dlvr.it/22MHgy via @flip_design #ux
@Choypw
22 Aug
A person's perception is their reality. @brandexpression
@Choypw
22 Aug
BMW Brings Luxury Electric Vehicle Sharing To The U.S. http://bit.ly/NE1Ij1 by @arielhs via @FastCoExist #cem #ux
@Choypw
22 Aug
What raising toddlers taught @arthurascii about marketing http://bit.ly/NE5g55 via @FastCoDesign #cem
@Choypw
22 Aug
The Future Of Customer Experience? It's Getting Personal
http://CMO.com http://ow.ly/d83ms via @MichaelHinshaw #cem
@Choypw
22 Aug
10 Stops for #EmployeeEngagement by @DavidZinger http://bit.ly/PoO4Uc via @TPDashboard
@Choypw
22 Aug
Designing a Great Customer Experience in the Age of Irrational Customers http://bit.ly/MU1rwI via @1to1media @CXJourney #cem
@Choypw
22 Aug
The 20 most-watched TED Talks to date http://wp.me/p10512-fYe
@Choypw
The Rules of Randomness & How You Can Stand Apart http://ht.ly/dhzFb via @Cogiva
@Choypw
28 Aug
Customer Engagement is Measurable http://is.gd/zplNMW via @rshevlin @wimrampen #cem
@Choypw
28 Aug
@wimrampen A starting definition: Consumer Perceptions of Price Unfairness http://is.gd/f8d9dr cc @Choypw
@GrahamHill
28 Aug
Rethinking QR Codes as Part of the Customer Experience http://goo.gl/2soXP via @jeanniecw @tedcoine #cem
@Choypw
28 Aug
How FedEx Revamped its Brand By Fixing Its "Leaning Tower of Packages" http://ow.ly/dgenG via @jeanniecw @Hoovers #cem
@Choypw
27 Aug
"Connecting the dots vs collecting the dots." And more dots. http://risd.cc/NPK54q via @ThisIsSethsBlog @johnmaeda
@Choypw
27 Aug
Free online class from Wharton on gamification in business http://bit.ly/Q93M7c by @nealunger via @FastCoExist
@Choypw
27 Aug
What #Google Gets That Others Don’t: #Innovation Evolves Customers http://bit.ly/MT6YT4 via @TPDashboard #cem
@Choypw
26 Aug
Time, space, points, lines, maps, trends, insights: Data visualization tools. http://risd.cc/QE6E6F via @johnmaeda @jenstirrup
@Choypw
26 Aug
How do Brands Rank in the Subconscious Customer Experience? http://bit.ly/T6LMqW via @1to1media @CXJourney #cem
@Choypw
24 Aug
#Design That Matters: Timothy Prestero on Designing Outcomes, Not Products - @Core77 http://www.core77.com/blog/medical/design_that_matters_timothy_prestero_on_designing_outcomes_not_products_23263.asp #cem #ux
@Choypw
24 Aug
"Business is about people collaborating; anything that slows this down is a barrier" http://bit.ly/NjtSEz via @FastCoDesign #business
@Choypw
24 Aug
Meeting the Six Human Needs of Customers http://bit.ly/Sjxk2x via @Desk @salesforce @LindaIreland @jorgebarba @ValaAfshar #custserv #cem
@Choypw
23 Aug
Customer Experience Enchantment Recipe I Learned from Guy Kawasaki http://bit.ly/SrgxL9 via @themanagr @OnionInsights #cem
@Choypw
23 Aug
Do not pursue profit. Pursue a mission profitably! @Cogiva
And that mission is to create positive user experience! #ux #cem
@Choypw
23 Aug
End the “spray and pray” approach to #training http://bit.ly/PXR62Q Go for “sustain to attain” results via @TheForumCorp
@Choypw
23 Aug
The Importance of the Experience Before the Customer Experience http://bit.ly/SLueQK via @JLWatsonConsult @TPDashboard #cem
@Choypw
23 Aug
How do you design customer-friendly waiting lines? http://qr.ae/8UP2c via @ariegoldshlager #custserv #cem
@Choypw
23 Aug
A Customer Experience that Reaps Rewards Requires a Marriage of Marketing and IT http://bit.ly/MLKpzB via @1to1media @TPDashboard #cem
@Choypw
23 Aug
The Reporter's Guide to Customer Experience http://ow.ly/d9mCq via @ikepigott @jeanniecw #cem
@Choypw
22 Aug
Strategies for competing in a down economy http://tinyurl.com/8m7mv87 via @fastcompany @DonPeppers #business
@Choypw
22 Aug
Finding Your Tone Of Voice // Stand out from the crowd http://dlvr.it/22MHgy via @flip_design #ux
@Choypw
22 Aug
A person's perception is their reality. @brandexpression
@Choypw
22 Aug
BMW Brings Luxury Electric Vehicle Sharing To The U.S. http://bit.ly/NE1Ij1 by @arielhs via @FastCoExist #cem #ux
@Choypw
22 Aug
What raising toddlers taught @arthurascii about marketing http://bit.ly/NE5g55 via @FastCoDesign #cem
@Choypw
22 Aug
The Future Of Customer Experience? It's Getting Personal
http://CMO.com http://ow.ly/d83ms via @MichaelHinshaw #cem
@Choypw
22 Aug
10 Stops for #EmployeeEngagement by @DavidZinger http://bit.ly/PoO4Uc via @TPDashboard
@Choypw
22 Aug
Designing a Great Customer Experience in the Age of Irrational Customers http://bit.ly/MU1rwI via @1to1media @CXJourney #cem
@Choypw
22 Aug
The 20 most-watched TED Talks to date http://wp.me/p10512-fYe
@Choypw
Tweets of 15-21 Aug 2012
21 Aug
"Of the 2000+ mousetraps patented, only two have sold well - both from the 19th c." http://risd.cc/NE5JEd via @cindygallop @johnmaeda
@Choypw
21 Aug
#Twitter provides update on follower, but nothing on unfollower. 1+ follower is nice-to-have, but 1+ unfollower is must-have-not. #fail
@Choypw
21 Aug
What is life? From B To D, from Birth To Death. But what’s between B and D? It's C, Choice. Our #Life is a matter of choices. Choose wisely!
@Choypw
21 Aug
Are you ready for dynamic customer experiences that adapt to customers in real-time? http://is.gd/SgPvIK @GrahamHill #servicedesign #cem
@Choypw
21 Aug
Turning Customer Intelligence into Innovation http://feedly.com/k/SdMBQV by @ScottDAnthony @wimrampen #cem
@Choypw
20 Aug
Manage expectation with unexpected exception, and that's random. #ux #cem
@Choypw
20 Aug
Do You WOW Customers With Every Exception? http://goo.gl/L5sTf via @KateNasser @CXJourney #cem
@Choypw
20 Aug
Interesting New Ways to Define and Segment your Market http://feedly.com/k/OC5gAU via @wimrampen #cem
@Choypw
19 Aug
"Design creates culture. Culture shapes values. Values determine the future." Robert L. Peters
@Choypw
18 Aug
Success is not a result of having the best technology, but in offering the best user experience. #ux #cem
@Choypw
18 Aug
Tracking the Customer's Journey to Purchase http://feedly.com/k/Ro6p6s via @wimrampen #cem
@Choypw
18 Aug
Check out this face drawn using only letters from comic sans http://bit.ly/OX9c15 via @FastCoDesign #ux
@Choypw
17 Aug
Infographics Become Easy As Pie, With This Disruptive Font http://bit.ly/Peeusv
@FastCoDesign
17 Aug
The 7 deadly #sins of #management http://bit.ly/OiVUKu via @HarvardBiz @TheForumCorp
@Choypw
17 Aug
The Disciplined Pursuit of Less - @GregoryMcKeown http://bit.ly/MGWrM3 via @Jon_Ferrara
@Choypw
16 Aug
The Next Big Idea From Twitter’s Founders? Pinterest, Basically http://bit.ly/PraeCP via @FastCoDesign #ux
@Choypw
16 Aug
Are some fonts more believable than others? A fascinating experiment: http://bit.ly/PfAliq via @FastCoDesign #ux
@Choypw
16 Aug
A Portable Speaker That Kicks Hard, With An Ingenious UI http://bit.ly/PcDakg via @Pounehr #ux
@Choypw
16 Aug
4 Barriers To Social Business Transition - http://bit.ly/MBXfSc via @Jon_Ferrara #SocBiz
@Choypw
15 Aug
The Untapped Value Of Complainers: http://ow.ly/cMvET via @MarketTools #VOC #CEM
@Choypw
15 Aug
10 Customer Experience Tips from Guy Kawasaki via @themangr http://bit.ly/OWGq09 via @CXJourney #cem
@Choypw
15 Aug
Turn Your Company into a Customer Platform - @HarvardBiz http://blogs.hbr.org/cs/2012/05/turn_your_company_into_a_custo.html … via @JohnDiJulius #cem
@Choypw
15 Aug
Customers Are People, Too - Forbes http://bit.ly/MXKDVR via @CXJourney #cem #custserv
@Choypw
"Of the 2000+ mousetraps patented, only two have sold well - both from the 19th c." http://risd.cc/NE5JEd via @cindygallop @johnmaeda
@Choypw
21 Aug
#Twitter provides update on follower, but nothing on unfollower. 1+ follower is nice-to-have, but 1+ unfollower is must-have-not. #fail
@Choypw
21 Aug
What is life? From B To D, from Birth To Death. But what’s between B and D? It's C, Choice. Our #Life is a matter of choices. Choose wisely!
@Choypw
21 Aug
Are you ready for dynamic customer experiences that adapt to customers in real-time? http://is.gd/SgPvIK @GrahamHill #servicedesign #cem
@Choypw
21 Aug
Turning Customer Intelligence into Innovation http://feedly.com/k/SdMBQV by @ScottDAnthony @wimrampen #cem
@Choypw
20 Aug
Manage expectation with unexpected exception, and that's random. #ux #cem
@Choypw
20 Aug
Do You WOW Customers With Every Exception? http://goo.gl/L5sTf via @KateNasser @CXJourney #cem
@Choypw
20 Aug
Interesting New Ways to Define and Segment your Market http://feedly.com/k/OC5gAU via @wimrampen #cem
@Choypw
19 Aug
"Design creates culture. Culture shapes values. Values determine the future." Robert L. Peters
@Choypw
18 Aug
Success is not a result of having the best technology, but in offering the best user experience. #ux #cem
@Choypw
18 Aug
Tracking the Customer's Journey to Purchase http://feedly.com/k/Ro6p6s via @wimrampen #cem
@Choypw
18 Aug
Check out this face drawn using only letters from comic sans http://bit.ly/OX9c15 via @FastCoDesign #ux
@Choypw
17 Aug
Infographics Become Easy As Pie, With This Disruptive Font http://bit.ly/Peeusv
@FastCoDesign
17 Aug
The 7 deadly #sins of #management http://bit.ly/OiVUKu via @HarvardBiz @TheForumCorp
@Choypw
17 Aug
The Disciplined Pursuit of Less - @GregoryMcKeown http://bit.ly/MGWrM3 via @Jon_Ferrara
@Choypw
16 Aug
The Next Big Idea From Twitter’s Founders? Pinterest, Basically http://bit.ly/PraeCP via @FastCoDesign #ux
@Choypw
16 Aug
Are some fonts more believable than others? A fascinating experiment: http://bit.ly/PfAliq via @FastCoDesign #ux
@Choypw
16 Aug
A Portable Speaker That Kicks Hard, With An Ingenious UI http://bit.ly/PcDakg via @Pounehr #ux
@Choypw
16 Aug
4 Barriers To Social Business Transition - http://bit.ly/MBXfSc via @Jon_Ferrara #SocBiz
@Choypw
15 Aug
The Untapped Value Of Complainers: http://ow.ly/cMvET via @MarketTools #VOC #CEM
@Choypw
15 Aug
10 Customer Experience Tips from Guy Kawasaki via @themangr http://bit.ly/OWGq09 via @CXJourney #cem
@Choypw
15 Aug
Turn Your Company into a Customer Platform - @HarvardBiz http://blogs.hbr.org/cs/2012/05/turn_your_company_into_a_custo.html … via @JohnDiJulius #cem
@Choypw
15 Aug
Customers Are People, Too - Forbes http://bit.ly/MXKDVR via @CXJourney #cem #custserv
@Choypw
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