10 Jul
Empathy is the ultimate form of customer insight http://tinyurl.com/77lo5ty via @DonPeppers #customertrust #extremetrust
@Choypw
10 Jul
I vs WE as one of two actions: » Speaking (I)LL of others. » Speaking (WE)LL of others. via @johnmaeda
@Choypw
10 Jul
Soc network = wider reach, but shallow relevance. Community = narrow (reach) deep (relev) http://ow.ly/c6yeF via @mich8elwu
@Choypw
10 Jul
Are You On The Path to a Great Customer Experience? http://bit.ly/LSIc5r via @MichaelHinshaw @themanagr #cem
@Choypw
9 Jul
Differences between experience design and #servicedesign by @hereatEngine http://vimeo.com/23582440 via @stefdirusso @GrahamHill #cem
@Choypw
8 Jul
Use Pricing Strategy to Boost Sales http://s.hbr.org/PcIIgA via @HarvardBiz
@Choypw
7 Jul
Wurman's 5 ways to organize information: LATCH = Location, Alphabet, Time, Category, Hierarchy. http://risd.cc/NF9PJU via @johnmaeda
@Choypw
7 Jul
Seven Signs of a Customer-Focused CEO http://bit.ly/OxAc9t via @CXJourney #cem #custserv #ceo #leadership
@Choypw
6 Jul
The Steve Jobs Pivot http://bit.ly/N9wlKY via @CXJourney
@Choypw
6 Jul
How to Type Symbols Using the ALT Key http://www.wikihow.com/Type-Symbols-Using-the-ALT-Key via @wikiHow #ux
@Choypw
5 Jul
Value always beats values when it comes to consumers http://is.gd/9PQoZF via @GrahamHill
@Choypw
5 Jul
@CXJourney @tedcoine @wimrampen @grahamhill So "happy employee happy customer" does not apply to b2b?
@Choypw
5 Jul
@CXJourney @tedcoine @wimrampen @grahamhill Who's Foxconn's customer? Apple. I'm actually talking about b2b not b2c here. 1/2
@Choypw
5 Jul
The Burden of the #Brand http://nblo.gs/zzLyN via @JohnDiJulius
@Choypw
5 Jul
The Psychology of Engagement: Building an #EmployeeEngagement #Culture http://bit.ly/Ol1v6x via @CXJourney
@Choypw
5 Jul
Practical advice for any entrepreneur looking to grow a business built on values. http://bit.ly/P1EPcX via @FastCoExist
@Choypw
4 Jul
How to reinvent #marketing and make it noble again http://is.gd/NeWg0B via @GrahamHill #servicedesign
@Choypw
4 Jul
Why do Foxconn employees keep committing suicide? http://www.quora.com/Why-do-Foxconn-employees-keep-committing-suicide #hr #culture
@Choypw
4 Jul
Why Foxconn is still growing strong when employee experience is "not positive?" @CXJourney @GrahamHill @wimrampen @tedcoine #hr #culture
@Choypw
4 Jul
Marketers Have It Wrong: Forget Engagement, Consumers Want Simplicity http://onforb.es/P2y0rv via @Jon_Ferrara @Forbes #cem
@Choypw
15 July 2012
Tweets of 27 Jun-3 Jul 2012
3 Jul
Growth strategies and trends http://www.forbes.com/sites/christinemoorman/2012/07/02/how-does-your-company-grow/?ss=innovation-science via @thecustomerblog
@Choypw
3 Jul
10 ways Walmart has changed the world
http://ti.me/MNknI8 via @TIME
@Choypw
3 Jul
10 Ways To Turn Word-Of-Mouth #Advertising Into #Sales http://www.openforum.com/idea-hub/topics/marketing/article/10-ways-to-turn-word-of-mouth-advertising-into-sales #cem
@Choypw
3 Jul
How should companies co-create their future with customers? http://qr.ae/RvzUL via @ariegoldshlager #cocreation #cem
@Choypw
3 Jul
#Apple may be testing out a new Genius Bar layout http://lat.ms/MNShwz via @latimes #cem #ux #custserv
@Choypw
3 Jul
Leadership + Culture + Service = Profit. http://po.st/3kgyZS via @meannie @tedcoine @ValaAfshar #custserv #cem #business
@Choypw
2 Jul
Customer Experience Investigation: Mapping The Touchpoints http://nblo.gs/zrZPy via @jeanniecw #cem
@Choypw
2 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #brand #culture #cem
@Choypw
2 Jul
How To Map The Emotional Customer Experience http://bit.ly/qaavRR via @marcireynolds12 @TPDashboard #cem
@Choypw
2 Jul
Create a cust experience map (Examples: @LEGO_Group @Starbucks @zynga) http://bit.ly/LNM6Nr @TPDashboard @DnBUS #cem
@Choypw
2 Jul
The Anatomy of an Experience Map - Adaptive Path http://bit.ly/s268Ta via @TPDashboard #cem
@Choypw
1 Jul
A 'disappearing' book that encourages people to read from new authors http://ow.ly/bVSZj via @designtaxi #ux
@Choypw
1 Jul
The eternal battle between Procter & Gamble and Unilever is intensifying in the developing world http://econ.st/OKc1qB via @TheEconomist
@Choypw
1 Jul
Brownwashing: why green consumers buy brown things http://ow.ly/bVrne via @GOOD #ux #cem
@Choypw
1 Jul
'Leap second' to be added to the clock http://soc.li/Kx2s4Ik
@Choypw
1 Jul
The planning of Brand Experiences http://buff.ly/LCN1dc via @FredZimny #custsrv #ux #cem
@Choypw
1 Jul
How to use if-this-then-that (IFTTT) to achieve social media zen http://goo.gl/RlVQm via @leaderswest @ShellyKramer
@Choypw
29 Jun
"You cannot live a positive life with a negative mind." @kimgarst via @KnowledgeBishop #wisdom
@Choypw
29 Jun
#Marketing Is NOT About Relationships http://goo.gl/GEF4U via @wittlake @meannie @chiefmartec
@Choypw
29 Jun
The Secret To Improving Your Touchpoints? Map 'Em http://ow.ly/bTQXG via @MichaelHinshaw #cem
@Choypw
29 Jun
We Need A Fundamentally Different Way To Create A Brand http://bit.ly/Qj4Jab via @CXJourney #brand #cem #strategy
@Choypw
29 Jun
Apple Analysis: How It Promises a Better User Experience http://ti.me/NKFqix via @TIME @Desk #cem #custserv
@Choypw
28 Jun
5 questions for whether you are trusted by customers http://tinyurl.com/76nreu3 by @DonPeppers on @FastCompany @meannie
@Choypw
28 Jun
The Sherlock Holmes guide to creating buyer personas http://www.pixelsandclicks.net/sherlock-holmes-guide-buyer-personas/ via @bhas @jeanniecw @ginidietrich
@Choypw
28 Jun
Defining the customer experience online and offline http://bit.ly/Lf9Zcf via @MarlaBace @CXJourney #cem
@Choypw
28 Jun
Forrester Customer Experience Forum, Day 1 Takeaways http://bit.ly/LBtXAq via @CventSurvey @TPDashboard #cem
@Choypw
28 Jun
Walking in Your Customer's Footsteps: An Outside In Approach to #cem http://smg.io/NN7u3M via @CXMWorld
@Choypw
28 Jun
Want to know the secret to effective employee engagement? http://bit.ly/MptpP5 via @TheForumCorp @HRZone
@Choypw
28 Jun
4 companies on a journey to transform customer experience http://ow.ly/bQB2N via @peoplemetrics @LindaIreland #cem
@Choypw
27 Jun
Take this simple marketing quiz http://bit.ly/Ov8mMZ via @ThisIsSethsBlog
@Choypw
27 Jun
Great Brands Are About Fusing Product And Service. How Do You Do It? http://is.gd/ePi2Fq via @GrahamHill #servicedesign
@Choypw
Growth strategies and trends http://www.forbes.com/sites/christinemoorman/2012/07/02/how-does-your-company-grow/?ss=innovation-science via @thecustomerblog
@Choypw
3 Jul
10 ways Walmart has changed the world
http://ti.me/MNknI8 via @TIME
@Choypw
3 Jul
10 Ways To Turn Word-Of-Mouth #Advertising Into #Sales http://www.openforum.com/idea-hub/topics/marketing/article/10-ways-to-turn-word-of-mouth-advertising-into-sales #cem
@Choypw
3 Jul
How should companies co-create their future with customers? http://qr.ae/RvzUL via @ariegoldshlager #cocreation #cem
@Choypw
3 Jul
#Apple may be testing out a new Genius Bar layout http://lat.ms/MNShwz via @latimes #cem #ux #custserv
@Choypw
3 Jul
Leadership + Culture + Service = Profit. http://po.st/3kgyZS via @meannie @tedcoine @ValaAfshar #custserv #cem #business
@Choypw
2 Jul
Customer Experience Investigation: Mapping The Touchpoints http://nblo.gs/zrZPy via @jeanniecw #cem
@Choypw
2 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #brand #culture #cem
@Choypw
2 Jul
How To Map The Emotional Customer Experience http://bit.ly/qaavRR via @marcireynolds12 @TPDashboard #cem
@Choypw
2 Jul
Create a cust experience map (Examples: @LEGO_Group @Starbucks @zynga) http://bit.ly/LNM6Nr @TPDashboard @DnBUS #cem
@Choypw
2 Jul
The Anatomy of an Experience Map - Adaptive Path http://bit.ly/s268Ta via @TPDashboard #cem
@Choypw
1 Jul
A 'disappearing' book that encourages people to read from new authors http://ow.ly/bVSZj via @designtaxi #ux
@Choypw
1 Jul
The eternal battle between Procter & Gamble and Unilever is intensifying in the developing world http://econ.st/OKc1qB via @TheEconomist
@Choypw
1 Jul
Brownwashing: why green consumers buy brown things http://ow.ly/bVrne via @GOOD #ux #cem
@Choypw
1 Jul
'Leap second' to be added to the clock http://soc.li/Kx2s4Ik
@Choypw
1 Jul
The planning of Brand Experiences http://buff.ly/LCN1dc via @FredZimny #custsrv #ux #cem
@Choypw
1 Jul
How to use if-this-then-that (IFTTT) to achieve social media zen http://goo.gl/RlVQm via @leaderswest @ShellyKramer
@Choypw
29 Jun
"You cannot live a positive life with a negative mind." @kimgarst via @KnowledgeBishop #wisdom
@Choypw
29 Jun
#Marketing Is NOT About Relationships http://goo.gl/GEF4U via @wittlake @meannie @chiefmartec
@Choypw
29 Jun
The Secret To Improving Your Touchpoints? Map 'Em http://ow.ly/bTQXG via @MichaelHinshaw #cem
@Choypw
29 Jun
We Need A Fundamentally Different Way To Create A Brand http://bit.ly/Qj4Jab via @CXJourney #brand #cem #strategy
@Choypw
29 Jun
Apple Analysis: How It Promises a Better User Experience http://ti.me/NKFqix via @TIME @Desk #cem #custserv
@Choypw
28 Jun
5 questions for whether you are trusted by customers http://tinyurl.com/76nreu3 by @DonPeppers on @FastCompany @meannie
@Choypw
28 Jun
The Sherlock Holmes guide to creating buyer personas http://www.pixelsandclicks.net/sherlock-holmes-guide-buyer-personas/ via @bhas @jeanniecw @ginidietrich
@Choypw
28 Jun
Defining the customer experience online and offline http://bit.ly/Lf9Zcf via @MarlaBace @CXJourney #cem
@Choypw
28 Jun
Forrester Customer Experience Forum, Day 1 Takeaways http://bit.ly/LBtXAq via @CventSurvey @TPDashboard #cem
@Choypw
28 Jun
Walking in Your Customer's Footsteps: An Outside In Approach to #cem http://smg.io/NN7u3M via @CXMWorld
@Choypw
28 Jun
Want to know the secret to effective employee engagement? http://bit.ly/MptpP5 via @TheForumCorp @HRZone
@Choypw
28 Jun
4 companies on a journey to transform customer experience http://ow.ly/bQB2N via @peoplemetrics @LindaIreland #cem
@Choypw
27 Jun
Take this simple marketing quiz http://bit.ly/Ov8mMZ via @ThisIsSethsBlog
@Choypw
27 Jun
Great Brands Are About Fusing Product And Service. How Do You Do It? http://is.gd/ePi2Fq via @GrahamHill #servicedesign
@Choypw
01 July 2012
Tweets of 20-26 Jun 2012
26 Jun
"The Customer Experience journey never has an end" Kevin Peters, Office Depot CEO via @Andrew_Reise #cem
@Choypw
26 Jun
For Your Company To Last, The “Brand” Must Die. But Stories Should Survive http://bit.ly/LMkAMx via @FastCoDesign
@Choypw
26 Jun
Far-Fetched Ideas Are Fun. But Innovation Usually Starts Small http://bit.ly/KARDAH by @_Continuum's Daniel Sobol via @FastCoDesign
@Choypw
26 Jun
impossible = i m possible! #motivation #hr #culture #custserv
@Choypw
26 Jun
Quick shortcuts (in search of) http://bit.ly/Nvqn7R via @ThisIsSethsBlog
@Choypw
26 Jun
Achieving #Brand Integrity http://cxjourney.blogspot.com/2012/05/achieving-brand-integrity.html?spref=tw via @Natski68 @CXJourney #cem
@Choypw
25 Jun
12 Most Essential Habits for Success http://goo.gl/x1vTx via @12Most @jeanniecw
@Choypw
25 Jun
Design Services That Deliver http://www.semanticfoundry.com/docs/servicesThatDeliver.pdf from HBR in 1984 via @GrahamHill @StrayTim #servicedesign #cem
@Choypw
25 Jun
Repeat. Share. That's all firm needs user to do. In return, firm needs to deliver CUP (consistent, unique, positive) experience. #cem #ux
@Choypw
24 Jun
Our friends don't love us for what we do; they love us for who we are (the same is true for customers, clients and employees). @simonsinek
@Choypw
24 Jun
We meet to depart http://risd.cc/MGLHYY via @johnmaeda
@Choypw
24 Jun
60 selfless ways to pay it forward http://goo.gl/ZFrQJ via @meannie
@Choypw
24 Jun
Seth's Blog: Where does trust come from? http://lnkd.in/W-uShK
@Choypw
24 Jun
How to Increase Your Starting Pay by 20% - Forbes http://lnkd.in/-DN7Pt
@Choypw
24 Jun
Business Model Canvas for User Experience by @TriKro http://bit.ly/PqtqkI via @TPDashboard #ux #cem
@Choypw
23 Jun
4 Things #Brand Advocates Want You to Know http://buff.ly/L2r5fP via @Jon_Ferrara
@Choypw
22 Jun
50 Tips to Keep a Customer http://slidesha.re/KgcZDa via @jimsmiller #custserv #cem
@Choypw
22 Jun
Customer Experience Journey http://bit.ly/KFvvew via @sorenmuus @TPDashboard #servicedesign #cem
@Choypw
22 Jun
#Culture Wins http://www.360connext.com/culture-wins/#.T-R0CL0CuOk.twitter via @jeanniecw
@Choypw
22 Jun
"Move retail into experience economy where customers buy experience w/benefits beyond product" @mkplantes http://bit.ly/M9sLTH via @joepine
@Choypw
22 Jun
Suck Less, One Touchpoint At A Time http://ow.ly/bKahN via @MichaelHinshaw #cem
@Choypw
21 Jun
Great discussion on what "experience" really means by @interactivate http://bit.ly/KSiGJk via @joepine #cem
@Choypw
20 Jun
Happy+Autonomous Employees Create Authentic Experiences for Consumers http://ellevetell.com/portfolio/creating-authentic-experiences/ via @joepine @lindsay_vee #cem
@Choypw
20 Jun
"Unless your brand is creating memorable experiences your online strategy will not achieve full potential" http://bit.ly/KSkf9T via @joepine
@Choypw
20 Jun
Mission: Engage Talent
Fast Company http://bit.ly/Lb59AV via @CXJourney #culture #leadership #hr
@Choypw
20 Jun
Amazement is not a single experience. It's the consistent outcome of expecting and getting the right thing. via @Hyken #custserv #cem
@Choypw
20 Jun
Your company is either creating #brand evangelists or brand terrorists via @JohnDiJulius #cem
@Choypw
20 Jun
The Heart Of Competitive Advantage In The Era Of #SmartCustomers http://ow.ly/bGrkQ via @MichaelHinshaw #cem
@Choypw
"The Customer Experience journey never has an end" Kevin Peters, Office Depot CEO via @Andrew_Reise #cem
@Choypw
26 Jun
For Your Company To Last, The “Brand” Must Die. But Stories Should Survive http://bit.ly/LMkAMx via @FastCoDesign
@Choypw
26 Jun
Far-Fetched Ideas Are Fun. But Innovation Usually Starts Small http://bit.ly/KARDAH by @_Continuum's Daniel Sobol via @FastCoDesign
@Choypw
26 Jun
impossible = i m possible! #motivation #hr #culture #custserv
@Choypw
26 Jun
Quick shortcuts (in search of) http://bit.ly/Nvqn7R via @ThisIsSethsBlog
@Choypw
26 Jun
Achieving #Brand Integrity http://cxjourney.blogspot.com/2012/05/achieving-brand-integrity.html?spref=tw via @Natski68 @CXJourney #cem
@Choypw
25 Jun
12 Most Essential Habits for Success http://goo.gl/x1vTx via @12Most @jeanniecw
@Choypw
25 Jun
Design Services That Deliver http://www.semanticfoundry.com/docs/servicesThatDeliver.pdf from HBR in 1984 via @GrahamHill @StrayTim #servicedesign #cem
@Choypw
25 Jun
Repeat. Share. That's all firm needs user to do. In return, firm needs to deliver CUP (consistent, unique, positive) experience. #cem #ux
@Choypw
24 Jun
Our friends don't love us for what we do; they love us for who we are (the same is true for customers, clients and employees). @simonsinek
@Choypw
24 Jun
We meet to depart http://risd.cc/MGLHYY via @johnmaeda
@Choypw
24 Jun
60 selfless ways to pay it forward http://goo.gl/ZFrQJ via @meannie
@Choypw
24 Jun
Seth's Blog: Where does trust come from? http://lnkd.in/W-uShK
@Choypw
24 Jun
How to Increase Your Starting Pay by 20% - Forbes http://lnkd.in/-DN7Pt
@Choypw
24 Jun
Business Model Canvas for User Experience by @TriKro http://bit.ly/PqtqkI via @TPDashboard #ux #cem
@Choypw
23 Jun
4 Things #Brand Advocates Want You to Know http://buff.ly/L2r5fP via @Jon_Ferrara
@Choypw
22 Jun
50 Tips to Keep a Customer http://slidesha.re/KgcZDa via @jimsmiller #custserv #cem
@Choypw
22 Jun
Customer Experience Journey http://bit.ly/KFvvew via @sorenmuus @TPDashboard #servicedesign #cem
@Choypw
22 Jun
#Culture Wins http://www.360connext.com/culture-wins/#.T-R0CL0CuOk.twitter via @jeanniecw
@Choypw
22 Jun
"Move retail into experience economy where customers buy experience w/benefits beyond product" @mkplantes http://bit.ly/M9sLTH via @joepine
@Choypw
22 Jun
Suck Less, One Touchpoint At A Time http://ow.ly/bKahN via @MichaelHinshaw #cem
@Choypw
21 Jun
Great discussion on what "experience" really means by @interactivate http://bit.ly/KSiGJk via @joepine #cem
@Choypw
20 Jun
Happy+Autonomous Employees Create Authentic Experiences for Consumers http://ellevetell.com/portfolio/creating-authentic-experiences/ via @joepine @lindsay_vee #cem
@Choypw
20 Jun
"Unless your brand is creating memorable experiences your online strategy will not achieve full potential" http://bit.ly/KSkf9T via @joepine
@Choypw
20 Jun
Mission: Engage Talent
Fast Company http://bit.ly/Lb59AV via @CXJourney #culture #leadership #hr
@Choypw
20 Jun
Amazement is not a single experience. It's the consistent outcome of expecting and getting the right thing. via @Hyken #custserv #cem
@Choypw
20 Jun
Your company is either creating #brand evangelists or brand terrorists via @JohnDiJulius #cem
@Choypw
20 Jun
The Heart Of Competitive Advantage In The Era Of #SmartCustomers http://ow.ly/bGrkQ via @MichaelHinshaw #cem
@Choypw
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