May 23 18:12:17
@Vivisimo_Inc Great synthesis of Tweetchat! “Trust in the eye of the beholder" tweet originated w/me, not @choypw. #CXO http://bit.ly/mjrTbi
stephaniethum
May 23 17:31:06
Over-Branding Kills Profits And Scares Off Consumers http://is.gd/q5STLj via @GrahamHill
Choypw
May 23 16:42:41
Rick Nash on The CXO: Why the time is now for customer experience officers http://bit.ly/mmQZ8q via @joepine #cem
Choypw
May 23 14:23:20
Go Sony! New store format focuses on Customer Experience http://ow.ly/4YwPg via @joepine @TheXPDesigner #cem
Choypw
May 23 13:37:36
The Marketing Power of Advocates http://bit.ly/i0IfBd via @MoJoBella @zuberance
Choypw
May 23 13:33:57
Cooperation is never perfect http://bit.ly/joKqwz via @tdebaillon
Choypw
May 23 09:31:30
The "character" and "personality" of 3,000+ brands have been mapped online as #brand toys http://tumblr.com/xdu2go4y3z via @jasonknight06
Choypw
May 23 06:57:13
"We're in the people business, serving coffee not in the coffee business serving people." Former Starbucks CEO via @_robin_sharma
Choypw
May 23 02:20:15
Commandments 11, 12, and 13 http://bit.ly/jFOkOm via @Brainzooming #advice
Choypw
May 22 16:50:23
All changes come from the same origin. What's the origin?
Choypw
May 21 13:11:29
Richard Branson on Letting Go http://lnkd.in/SChUSe
Choypw
May 21 13:02:34
The iPad success: what it means for an entrepreneur http://lnkd.in/KNafCV
Choypw
May 21 09:49:42
What & How of #ServiceDesign by @RoscamAbbing http://slidesha.re/j9ZvC5 via @wimrampen @hoogleerling
Choypw
May 21 03:41:21
The impact of 10 Key new media phenomena on Customer relationships http://bit.ly/lSaEIx via @wimrampen #scrm #crm
Choypw
May 21 03:38:22
Four Seasons always great experience! http://bit.ly/iWf4Zf via @elraidor @ThomasMarzano @joepine #cem
Choypw
May 21 03:35:37
@joepine @mrhoffman Where can I learm more about CxC Matrix?
Choypw
May 20 16:14:52
Defining The Customer Experience Starting Line http://bit.ly/kKlFGs via @jeanniecw #cem
Choypw
May 20 12:28:21
RT @Choypw: Every day is happy day if it's lived fully. /That's how I operate, too. Good man!
tedcoine
May 20 09:55:29
Every day is happy day if it's lived fully. cc @tedcoine
Choypw
May 20 09:53:10
"Some of us are living in the future. But it’s the wrong future" http://bit.ly/ixBsOq via @tdebaillon
Choypw
May 20 09:49:49
The relationship between brands and religion http://bit.ly/jPMCde via @tdebaillon
Choypw
May 19 17:47:09
If expectation is key determinant of experience, then simply manage it to deliver positive experience. However, is it that simple? #cem
Choypw
May 19 13:53:44
Captivate the Customer http://plzretwt.me/y1yf via @westfallonline @jeanniecw
Choypw
May 19 13:51:31
You are response-able! http://wp.me/prvep-3d via @Cogiva
Choypw
May 19 13:32:16
Secrets of success in three minutes! http://wp.me/prvep-2S via @Cogiva
Choypw
May 19 05:07:14
The pursuit of customer insight http://bit.ly/mJfciW via @ChipRBell @SybilQSM @Reaburn #research
Choypw
May 18 23:44:41
The Total Customer Experience http://twrt.me/7lgu via @danielnewmanUV @jeanniecw #cem
Choypw
May 18 23:43:30
Challenges and the value of co-creation http://t.co/NyUSeC8 via @wimrampen @ariegoldshlager #cocreation
Choypw
May 18 23:40:08
Consistency in a brand’s messaging is paramount, but let the customer decide the what, when, and how of their experience. http://ow.ly/4Xy24
Choypw
May 18 23:38:12
The Importance of Positive Customer Service Experiences http://j.mp/iMjQRW via @mjayliebs #cem #custserv
Choypw
May 18 00:42:44
"Customer First, Team Always." @DisneyInstitute #leadfromwith
Choypw
May 18 00:37:28
"Giving up something now for something better later is not a sacrifice. It is an investment." @AndyStanley #leadbiz
Choypw
May 18 00:36:37
Customer Experience: When Details Derail http://zite.to/kzG6w4 via @katenasser @Cogiva @Aimee_Lucas #cem
Choypw
May 17 17:53:47
User first, employee second, brand last. #ux
Choypw
May 17 17:53:07
Brand is nothing. It's just a platform for user and employee to interact. #ux #cem
Choypw
May 17 17:52:01
Employee is queen! Accountable employee makes advocate. #cem
Choypw
May 17 17:50:25
User is king! Brand and employee exist simply to make user happy. #cem
Choypw
May 17 15:07:35
Consumer at the Bottom of the Pyramid http://s.hbr.org/mJUsKf via @tdebaillon @HarvardBiz
Choypw
May 17 13:48:58
22% of consumers feel that companies take their business for granted http://bit.ly/kvcLjT via @jimsmiller #custserv #cem
Choypw
May 17 13:01:22
Have a POWER mindset - Passion, Optimism, Wit, Empathy, Resilience via @saltpeppergroup @tedcoine #custserv #leadbiz
Choypw
May 17 13:00:05
BMW's "Dream it-Drive it" program strengthens #cem before & after purchase. http://bit.ly/ksl1P8 via @paul_a_barsch @LindaIreland
Choypw
May 17 08:07:48
The future trend is mobile? It's not what they say but what users want that matters. http://bit.ly/jp84T7 cc @GrahamHill
Choypw
May 17 07:27:05
10 Things You Need to Know about Touchpoints http://bit.ly/kaXapt #cem
Choypw
May 17 07:25:06
Manage Your Brand in the Channel http://bit.ly/iBBbA1 #cem
Choypw
May 17 06:32:51
22 Questions for Utilizing #Touchpoint Analysis in #Marketing http://bit.ly/jL5dUW #cem
Choypw
May 17 06:31:48
touchpoint Tracking http://bit.ly/lj99r7 #cem
Choypw
28 May 2011
Tweets of 10-16 May 2011
May 16 16:45:15
Don't create a memorable event; create a memorable experience. 15 CREATIVITY TIPS http://tiny.ly/4QOM via @LindaIreland @Leadershipfreak
Choypw
May 16 16:43:31
Trust is in the eye of the beholder. Transparency is in the hands of the organization. via @stephaniethum | Love it! #cem #cxo
Choypw
May 16 16:42:31
Transparency is one leading indicator; Trust is a lagging indicator via @melissawurst #cem #cxo
Choypw
May 16 16:42:07
@Choypw Trust is in the eye of the beholder. Transparency is in the hands of the organization. The 2 may or may not connect. #cxo
stephaniethum
May 16 16:40:59
The greater the transparency, the more the trust? #cxo
Choypw
May 16 16:39:39
@choypw tranparency from you, your actions & trust is customer outcome #cxo
melissawurst
May 16 16:38:40
ECR, or efficient customer response, is vital to trust erosion recovery. #cxo
Choypw
May 16 16:38:36
1 : 1 RT @Choypw: Whats the relationship between trust and transparency? #cxo
Natasha_D_G
May 16 16:38:26
@choypw transparency from you, your actions and trust is customer outcome@cxo
melissawurst
May 16 16:38:10
@Choypw The accounting profession leveraged transparency as a way to rebuild trust after the Enron/Arthur Andersen debacle. #cxo
stephaniethum
May 16 16:36:58
What's the relationship between trust and transparency? #cxo
Choypw
May 16 16:33:24
@Choypw I trust that #Facebook is good for marketing/branding getting the word out about ur business. #cxo
d_gammon
May 16 16:31:32
Trust is not satisfaction. It's just the entry ticket. #cxo
Choypw
May 16 16:30:15
Trust is not the same as customer satisfaction. via @melissawurst | Oh definitely not! #cxo
Choypw
May 16 16:27:51
@choypw defining actions from customer that move them toward loyalty, relationship #cxo
melissawurst
May 16 16:25:46
@melissawurst What's emotional score index? #cxo
Choypw
May 16 16:25:27
Over promise under deliver will definitely kill trust! #cem #cxo
Choypw
May 16 16:23:04
A promise made is a debt unpaid. Honor the promise. #cxo
Choypw
May 16 16:22:33
When WYSIWYG, that builds trust. #cxo
Choypw
May 16 16:16:11
Trust is built over time, slashed in seconds. via @LovelyLu #cem #cxo
Choypw
May 16 16:08:23
Trust is earned through consistency. Are you ready for it? #cxo
Choypw
May 16 16:05:59
Imagine a world without trust... what would that be? What kind of experience would that be...? #cxo
Choypw
May 16 16:05:23
Trust does not only matter in experience but everything. #cxo
Choypw
May 16 14:54:04
The trend of all trends: Individualization. Everything shifts toward creating greater value for individual customers. via @joepine
Choypw
May 16 13:06:41
Seven of the most innovative uses of QR codes by brands in marketing campaigns http://bit.ly/lUiYQs via @openinnovation3
Choypw
May 16 07:20:46
@hotelsalescoach Jim Collins advises to focus on improving strengths, not on shoring up weaknesses | That's originally from The Art of War.
Choypw
May 16 02:24:28
45 Articles on Business Innovation http://bit.ly/f162E5 via @Brainzooming #CreativitySunday
Choypw
May 15 10:33:12
#Gamification: Principles, videos, presos, books, etc http://is.gd/u6EYPs via @Gamification @GrahamHill #innochat
Choypw
May 15 03:45:21
Why Social Media Is A Bad Measure of 'Influence' http://t.co/0Xb4VHW via @adage @cnvrgnc
Choypw
May 15 03:40:55
Want to ‘get good service’? Consider ‘giving good customer’ http://icymi.me/f7u9 via @PlacesFirst @jeanniecw #cem
Choypw
May 15 03:36:05
The #UX of Data http://feedly.com/k/kT7hdS via @wimrampen
Choypw
May 15 03:34:49
If you expect something to do something and it doesn't. It's not free. It's wasted your time at a minimum. via @bsdalton #custserv #cem
Choypw
May 14 19:32:49
Exceed expectations by paying attention to detail. It's a simple service strategy, but not as easy to execute. via @DisneyInstitute #cem
Choypw
May 14 18:28:39
Value Network Maturity Model http://t.co/7CYszIl via @wimrampen @vernaallee @HeleneFinidori
Choypw
May 14 18:21:47
Only 23% customers use social media to interact with brands http://zite.to/kemHqS via @bsdalton #scrm
Choypw
May 14 17:04:22
Sue Gillman on value chain from service or product's perspective http://bit.ly/jKuVko via @LindaIreland #cem #Lean
Choypw
May 14 02:56:00
Thinking And Doing Ethnography In Service Design http://feedly.com/k/lxe1qW by via @segelstrom @wimrampen
Choypw
May 14 02:54:03
How to Fight Buyer's Remorse http://j.mp/jFeKC7 via @Natasha_D_G #cxo #custexp #cem
Choypw
May 14 02:48:53
The Customer Experience IS Your Brand http://bit.ly/jrxGQV via @vovici @sarah_gore @chriscognito @baileyworkplay #cem
Choypw
May 13 00:17:04
Amazon's Jeff Bezos: Customer-Obsessed and Ready for the Next Wave of Retailing http://t.co/MV9U2AT via @AOL #custserv #cem
Choypw
May 12 16:54:45
A game creates emotional attachment to product, while still having end goal- "to win." via @FeatureSet @ScottSusman #innochat
Choypw
May 12 16:34:37
Goals & rewards do not equal games. There must be elements of play, fun and opportunity for delight for it to engage. via @DrewCM #innochat
Choypw
May 12 16:14:18
Service is neither 'lost art' nor 'exact science': Service is a core value. via @KnowledgeBishop #leadbiz #custserv
Choypw
May 12 15:08:24
Best resource on Trends, Anthropology, Behavior, Strategy http://bit.ly/kysK0t via @LindaIreland @joepine @Canvas8
Choypw
May 12 14:10:04
"The real measure of your wealth is how much you'd be worth if you lost all your money." Unknown via @empowermentguru @JenKuhnPR
Choypw
May 12 08:52:56
3 Types of Economic Interaction http://bit.ly/kd1c7q [What about: "I've done this"?] via @tdebaillon
Choypw
May 12 02:42:15
Discovering an inverse relationship between the amount of wine and the amount of whine. via @Brainzooming #Eureka | lol!!!
Choypw
May 12 01:09:50
True Multi-Channel: Is Your Experience Ready? http://t.co/XDUu9Nl via @MichaelHinshaw @growthstories #cem
Choypw
May 11 17:32:28
Empathy First; Process Second. via @jimsmiller @MKCallConsult #custserv #cem
Choypw
May 11 17:31:06
Looking at every interaction with customers through new eyes – theirs. http://ow.ly/4SgC6 via @Thunderheadon #cem
Choypw
May 11 16:55:47
Importance of employee level measurement in customer satisfaction tracking http://bit.ly/fn8YWi via @gregbeavers @jimsmiller #CEM #custserv
Choypw
May 11 15:53:41
Customer Service Stats Prove Why Everyone Must Deliver Excellent Customer Service http://su.pr/2f9qjc via @YourCustomers #custserv #cem
Choypw
May 11 15:06:54
The Social Customer Experience http://goo.gl/fb/WLeCm via @YourCustomers #custserv
Choypw
May 11 13:23:04
Q-tips told me what the "Q" means http://bit.ly/l2pV9D via @WriteTheCompany #CustServ
Choypw
May 11 03:04:35
How to measure customer effort? http://t.co/p50boeo via @bsdalton @LindaIreland @dmottershead #CEM
Choypw
May 11 03:00:20
The 29 most valuable brands in the world http://read.bi/khm7Tb via @businessinsider @LindaIreland
Choypw
May 11 02:57:57
A lack of authenticity breaks our connections via @SteveLaswell #leadfromwithin
Choypw
May 11 02:57:11
Video shows how airline in South Africa uses fun to drive great customer experience http://Ez.com/kulu via @LindaIreland @scottmckain #cem
Choypw
May 11 02:55:41
To connect with someone, you must first connect with yourself. via @DisneyInstitute @JesseLynStoner #leadfromwithin
Choypw
May 11 02:54:36
Connecting is taking a moment to think about the person and not the task. via @DisneyInstitute #leadfromwithin
Choypw
May 11 02:51:51
Please stop telling me what you think I want and ASK me what I need!! via @MichaelHinshaw @luke_mcleod #cem
Choypw
May 11 02:50:46
How Philips Uses Net Promoter Scores to Understand Customers http://ow.ly/4RoGf via @MichaelHinshaw
Choypw
May 10 16:37:09
@Choypw uncommon + opinions = talkable. However, I agree it should be positive experience.
jeanniecw
May 10 16:29:26
Does each touchpoint earn an opinion? via @jeanniecw #womma | Why opinion? Positive experince matters more!
Choypw
May 10 16:28:14
Make your common touchpoints like transactions uncommon. via @jeanniecw #womma | What does that mean?!
Choypw
May 10 16:26:36
14 nice things you can do for your customers http://bit.ly/mA34Fo via @Assistly #custserv #cem
Choypw
May 10 16:24:04
"The future comes one day at a time." Dean Acheson via @AMAnet #quotes
Choypw
May 10 13:38:48
Numbers don't lie. People, on the other hand, love to lie with numbers. Be wary. via @tedcoine #leadbiz
Choypw
May 10 11:59:13
Marketing to nobody http://j.mp/jkdWbG via @sethgodin @DeliverBliss #nichemarkets
Choypw
May 10 01:35:52
The 5 must-knows about how readers navigate news online, drawn from new Pew study http://bit.ly/jJxJmw via @frogdesign
Choypw
May 10 01:31:21
Change the Rules with Amazing Experiences http://bit.ly/l5VHSc via @LiorStrativity #cem
Choypw
Don't create a memorable event; create a memorable experience. 15 CREATIVITY TIPS http://tiny.ly/4QOM via @LindaIreland @Leadershipfreak
Choypw
May 16 16:43:31
Trust is in the eye of the beholder. Transparency is in the hands of the organization. via @stephaniethum | Love it! #cem #cxo
Choypw
May 16 16:42:31
Transparency is one leading indicator; Trust is a lagging indicator via @melissawurst #cem #cxo
Choypw
May 16 16:42:07
@Choypw Trust is in the eye of the beholder. Transparency is in the hands of the organization. The 2 may or may not connect. #cxo
stephaniethum
May 16 16:40:59
The greater the transparency, the more the trust? #cxo
Choypw
May 16 16:39:39
@choypw tranparency from you, your actions & trust is customer outcome #cxo
melissawurst
May 16 16:38:40
ECR, or efficient customer response, is vital to trust erosion recovery. #cxo
Choypw
May 16 16:38:36
1 : 1 RT @Choypw: Whats the relationship between trust and transparency? #cxo
Natasha_D_G
May 16 16:38:26
@choypw transparency from you, your actions and trust is customer outcome@cxo
melissawurst
May 16 16:38:10
@Choypw The accounting profession leveraged transparency as a way to rebuild trust after the Enron/Arthur Andersen debacle. #cxo
stephaniethum
May 16 16:36:58
What's the relationship between trust and transparency? #cxo
Choypw
May 16 16:33:24
@Choypw I trust that #Facebook is good for marketing/branding getting the word out about ur business. #cxo
d_gammon
May 16 16:31:32
Trust is not satisfaction. It's just the entry ticket. #cxo
Choypw
May 16 16:30:15
Trust is not the same as customer satisfaction. via @melissawurst | Oh definitely not! #cxo
Choypw
May 16 16:27:51
@choypw defining actions from customer that move them toward loyalty, relationship #cxo
melissawurst
May 16 16:25:46
@melissawurst What's emotional score index? #cxo
Choypw
May 16 16:25:27
Over promise under deliver will definitely kill trust! #cem #cxo
Choypw
May 16 16:23:04
A promise made is a debt unpaid. Honor the promise. #cxo
Choypw
May 16 16:22:33
When WYSIWYG, that builds trust. #cxo
Choypw
May 16 16:16:11
Trust is built over time, slashed in seconds. via @LovelyLu #cem #cxo
Choypw
May 16 16:08:23
Trust is earned through consistency. Are you ready for it? #cxo
Choypw
May 16 16:05:59
Imagine a world without trust... what would that be? What kind of experience would that be...? #cxo
Choypw
May 16 16:05:23
Trust does not only matter in experience but everything. #cxo
Choypw
May 16 14:54:04
The trend of all trends: Individualization. Everything shifts toward creating greater value for individual customers. via @joepine
Choypw
May 16 13:06:41
Seven of the most innovative uses of QR codes by brands in marketing campaigns http://bit.ly/lUiYQs via @openinnovation3
Choypw
May 16 07:20:46
@hotelsalescoach Jim Collins advises to focus on improving strengths, not on shoring up weaknesses | That's originally from The Art of War.
Choypw
May 16 02:24:28
45 Articles on Business Innovation http://bit.ly/f162E5 via @Brainzooming #CreativitySunday
Choypw
May 15 10:33:12
#Gamification: Principles, videos, presos, books, etc http://is.gd/u6EYPs via @Gamification @GrahamHill #innochat
Choypw
May 15 03:45:21
Why Social Media Is A Bad Measure of 'Influence' http://t.co/0Xb4VHW via @adage @cnvrgnc
Choypw
May 15 03:40:55
Want to ‘get good service’? Consider ‘giving good customer’ http://icymi.me/f7u9 via @PlacesFirst @jeanniecw #cem
Choypw
May 15 03:36:05
The #UX of Data http://feedly.com/k/kT7hdS via @wimrampen
Choypw
May 15 03:34:49
If you expect something to do something and it doesn't. It's not free. It's wasted your time at a minimum. via @bsdalton #custserv #cem
Choypw
May 14 19:32:49
Exceed expectations by paying attention to detail. It's a simple service strategy, but not as easy to execute. via @DisneyInstitute #cem
Choypw
May 14 18:28:39
Value Network Maturity Model http://t.co/7CYszIl via @wimrampen @vernaallee @HeleneFinidori
Choypw
May 14 18:21:47
Only 23% customers use social media to interact with brands http://zite.to/kemHqS via @bsdalton #scrm
Choypw
May 14 17:04:22
Sue Gillman on value chain from service or product's perspective http://bit.ly/jKuVko via @LindaIreland #cem #Lean
Choypw
May 14 02:56:00
Thinking And Doing Ethnography In Service Design http://feedly.com/k/lxe1qW by via @segelstrom @wimrampen
Choypw
May 14 02:54:03
How to Fight Buyer's Remorse http://j.mp/jFeKC7 via @Natasha_D_G #cxo #custexp #cem
Choypw
May 14 02:48:53
The Customer Experience IS Your Brand http://bit.ly/jrxGQV via @vovici @sarah_gore @chriscognito @baileyworkplay #cem
Choypw
May 13 00:17:04
Amazon's Jeff Bezos: Customer-Obsessed and Ready for the Next Wave of Retailing http://t.co/MV9U2AT via @AOL #custserv #cem
Choypw
May 12 16:54:45
A game creates emotional attachment to product, while still having end goal- "to win." via @FeatureSet @ScottSusman #innochat
Choypw
May 12 16:34:37
Goals & rewards do not equal games. There must be elements of play, fun and opportunity for delight for it to engage. via @DrewCM #innochat
Choypw
May 12 16:14:18
Service is neither 'lost art' nor 'exact science': Service is a core value. via @KnowledgeBishop #leadbiz #custserv
Choypw
May 12 15:08:24
Best resource on Trends, Anthropology, Behavior, Strategy http://bit.ly/kysK0t via @LindaIreland @joepine @Canvas8
Choypw
May 12 14:10:04
"The real measure of your wealth is how much you'd be worth if you lost all your money." Unknown via @empowermentguru @JenKuhnPR
Choypw
May 12 08:52:56
3 Types of Economic Interaction http://bit.ly/kd1c7q [What about: "I've done this"?] via @tdebaillon
Choypw
May 12 02:42:15
Discovering an inverse relationship between the amount of wine and the amount of whine. via @Brainzooming #Eureka | lol!!!
Choypw
May 12 01:09:50
True Multi-Channel: Is Your Experience Ready? http://t.co/XDUu9Nl via @MichaelHinshaw @growthstories #cem
Choypw
May 11 17:32:28
Empathy First; Process Second. via @jimsmiller @MKCallConsult #custserv #cem
Choypw
May 11 17:31:06
Looking at every interaction with customers through new eyes – theirs. http://ow.ly/4SgC6 via @Thunderheadon #cem
Choypw
May 11 16:55:47
Importance of employee level measurement in customer satisfaction tracking http://bit.ly/fn8YWi via @gregbeavers @jimsmiller #CEM #custserv
Choypw
May 11 15:53:41
Customer Service Stats Prove Why Everyone Must Deliver Excellent Customer Service http://su.pr/2f9qjc via @YourCustomers #custserv #cem
Choypw
May 11 15:06:54
The Social Customer Experience http://goo.gl/fb/WLeCm via @YourCustomers #custserv
Choypw
May 11 13:23:04
Q-tips told me what the "Q" means http://bit.ly/l2pV9D via @WriteTheCompany #CustServ
Choypw
May 11 03:04:35
How to measure customer effort? http://t.co/p50boeo via @bsdalton @LindaIreland @dmottershead #CEM
Choypw
May 11 03:00:20
The 29 most valuable brands in the world http://read.bi/khm7Tb via @businessinsider @LindaIreland
Choypw
May 11 02:57:57
A lack of authenticity breaks our connections via @SteveLaswell #leadfromwithin
Choypw
May 11 02:57:11
Video shows how airline in South Africa uses fun to drive great customer experience http://Ez.com/kulu via @LindaIreland @scottmckain #cem
Choypw
May 11 02:55:41
To connect with someone, you must first connect with yourself. via @DisneyInstitute @JesseLynStoner #leadfromwithin
Choypw
May 11 02:54:36
Connecting is taking a moment to think about the person and not the task. via @DisneyInstitute #leadfromwithin
Choypw
May 11 02:51:51
Please stop telling me what you think I want and ASK me what I need!! via @MichaelHinshaw @luke_mcleod #cem
Choypw
May 11 02:50:46
How Philips Uses Net Promoter Scores to Understand Customers http://ow.ly/4RoGf via @MichaelHinshaw
Choypw
May 10 16:37:09
@Choypw uncommon + opinions = talkable. However, I agree it should be positive experience.
jeanniecw
May 10 16:29:26
Does each touchpoint earn an opinion? via @jeanniecw #womma | Why opinion? Positive experince matters more!
Choypw
May 10 16:28:14
Make your common touchpoints like transactions uncommon. via @jeanniecw #womma | What does that mean?!
Choypw
May 10 16:26:36
14 nice things you can do for your customers http://bit.ly/mA34Fo via @Assistly #custserv #cem
Choypw
May 10 16:24:04
"The future comes one day at a time." Dean Acheson via @AMAnet #quotes
Choypw
May 10 13:38:48
Numbers don't lie. People, on the other hand, love to lie with numbers. Be wary. via @tedcoine #leadbiz
Choypw
May 10 11:59:13
Marketing to nobody http://j.mp/jkdWbG via @sethgodin @DeliverBliss #nichemarkets
Choypw
May 10 01:35:52
The 5 must-knows about how readers navigate news online, drawn from new Pew study http://bit.ly/jJxJmw via @frogdesign
Choypw
May 10 01:31:21
Change the Rules with Amazing Experiences http://bit.ly/l5VHSc via @LiorStrativity #cem
Choypw
14 May 2011
Tweets of 3-9 May 2011
May 09 19:28:11
The Actions, Motivations and Influence of Brand Advocates http://bit.ly/m0U1Wr via @Assistly
Choypw
May 09 19:26:23
Huge gap: what customers want and what brands think customers want. via @briansolis @jeanniecw #womma
Choypw
May 09 19:25:51
The Root Of Most Customer Experience Problems http://bit.ly/lY2ZP0 via @jimsmiller @TarahHartzler #CEM
Choypw
May 09 17:00:38
#cxo Takeaway: Experience is individual. Demographics useful for analysis, but not for design @Choypw
Marcio_Saito
May 09 16:45:04
A6 - recognizing individuals. @choypw perhaps not so much an age factor but SM forces companies to realize WOM and better service? #cxo
RdLessTkn
May 09 16:41:57
RT @placesfirst: Yes, as @Choypw, experience is individual, age or generation is just an average indicator #cxo
Marcio_Saito
May 09 16:39:07
“@Choypw: Focus on the individual... not age of individual. #cxo” focus on there needs and wants.
berkshire_ideas
May 09 16:37:52
@Choypw Xers had dotcombust, Prez impeachment, religious scandal, no jobs, etc...skeptics. Ys grew w/opps, Social...opportunists. #CXO
samfiorella
May 09 16:37:13
Exactly - I tweet from my rocking chair RT @Choypw: Don't get distracted! Age is not the only factor in experience design! #cxo
PlacesFirst
May 09 16:35:14
Get comfortable getting uncomfortable http://ow.ly/4PNjx via @imaginibbles
Choypw
May 09 16:33:57
@Choypw Age reps a major demographic. You have to focus on it. It isn't everything, but it cannot be ignored either. #CXO
danielnewmanUV
May 09 16:33:15
Focus on the individual... not age of individual. #cxo
Choypw
May 09 16:32:05
@Choypw Agreed, but the problem is that age defines what is expected - a huge variable with too many influences #cxo
RdLessTkn
May 09 16:32:04
@samfiorella Gen X were younger once but their influences were much different than Gen Ys | Please elaborate more? :) #cxo
Choypw
May 09 16:30:58
@Choypw Age strictly provides guidelines. You can be more or less progressive as well. But cos. need a road map. Gen's help that. #CXO
danielnewmanUV
May 09 16:30:47
"@samfiorella @Choypw sam, i know they say that.. but do you find that true?
#cxo"
LearnGrow
May 09 16:30:02
Don't get distracted! Age is not the only factor in experience design! #cxo
Choypw
May 09 16:29:56
@Choypw Not sure they do? Xers and Ys think & collaborate diff based on culture/environment they were raised in. #CXO
samfiorella
May 09 16:27:50
What if GenX behaves like GenY and vice versa...? cc @samfiorella @danielnewmanUV #cxo
Choypw
May 09 16:24:57
@Choypw But GenY grew up with ubiquitous internet. GenX didn't get internet until college. #cxo
ErikaLAndersen
May 09 16:24:18
@Choypw Gen X were younger once but their influences were much different than Gen Ys #CXO
samfiorella
May 09 16:23:18
GenX were once GenY! It's just a recurring cycle. #cxo
Choypw
May 09 16:21:59
GenX and GenY are just human. Delightful experience is all they need! #cxo
Choypw
May 09 16:20:36
Regardless of age! RT @Choypw: Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
clearaction
May 09 16:19:40
Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
Choypw
May 09 16:17:04
How to evaluate your #company #culture http://su.pr/2qJKSE via @talentculture @DisneyInstitute
Choypw
May 09 07:49:51
Brand is not logo nor color scheme, it’s how people think about you http://t.co/e3e9hKO via @csavage @jorgebarba
Choypw
May 09 06:04:39
Your decisions reveal who you are and what you value. http://tinyurl.com/yjst2ru via @JeanneBliss
Choypw
May 09 01:42:36
7 sins in customer service http://bit.ly/iQ4hfn by @ConversationAge via @LindaIreland #custserv #cem
Choypw
May 09 01:40:50
Color Wheel, Classifications, Emotional Effects and Color Theory http://ow.ly/4NLMm via @colourlovers
Choypw
May 08 17:59:47
Apple’s Little Known Facts http://is.gd/SFruRb via @kencooperusa @Competia | DRI, or directly responsible individual!
Choypw
May 08 09:24:44
@Choypw LOL Indeed, man is not an island... more like an archipeligo :-)
GrahamHill
May 08 09:10:38
We're already in the world of 3D, so think different. Think mutli-dimensional! :)
Choypw
May 08 09:08:16
Value is in the eye of beholder, but it is greatly influenced by community. cc @GrahamHill @wimrampen
Choypw
May 08 08:57:43
Value can only be defined by its beneficiary. via @wimrampen
Choypw
May 08 08:54:35
Maz Iqbal on The 5 Components of Customer Value http://is.gd/WAxJC2 via @GrahamHill #cem
Choypw
May 08 08:52:21
The future of value cocreation http://ow.ly/1sRvuL by @ireneclng via @GrahamHill @BeGamechanger #vcc
Choypw
May 08 08:46:00
Customer Experience and Loyalty, Disney Style http://zite.to/jJ1XYa via @wimrampen @DesignThinkers #cem
Choypw
May 07 07:29:09
In Connection We Trust http://feedly.com/k/ma4gq1 via @tdebaillon
Choypw
May 07 04:58:03
Smile. It'll make a difference! :)
Choypw
May 07 03:23:21
"A #brand is a promise. A good brand is a promise kept." Muhtar Kent via @tedcoine @groupthrive @Chickfila #leadbiz #marketing
Choypw
May 07 02:21:30
Pick Up Lines and Customer Experience http://ow.ly/4OTww via @MichaelHinshaw #cem
Choypw
May 07 02:20:50
"We don't see things as they are, we see them as we are." Anaïs Nin via @P10S @JenKuhnPR
Choypw
May 07 02:15:15
"The customer doesn't need another solution promise, but a solution guaranteed deliverer." http://ow.ly/4ORyH via @MichaelHinshaw #cem
Choypw
May 06 16:44:02
The importance of Customer Segmentation from @vovici http://bit.ly/lfyf31 via @MichaelHinshaw @retaincustomers #voc #cem
Choypw
May 06 06:20:59
Using Mobile Phones to Capture Customer Experiences http://ow.ly/4O4eO via @AMAnet #Marketing #Management #cem
Choypw
May 06 06:12:56
Customer Engagement and Efficiency- Are these conflicting priorities? http://t.co/0G9YLFs via @bobchampagne #CustServ #LeadChange #cem
Choypw
May 06 06:10:51
What kind of leader are you: Do what you're told? Do what you think? via @DisneyInstitute
Choypw
May 06 06:02:39
Stories Die When There Is No Experience With It http://j.mp/k7jIDL via @mitchjoel @DeliverBliss #cem
Choypw
May 06 00:07:36
Beyond Mass Customization http://bit.ly/k8zVHL via @joepine
Choypw
May 05 12:56:40
Not all touchpoints are created equal. Invest wisely to create positive experience for users. #ux #cem
Choypw
May 05 01:51:04
definitely assess bang 4 buck “@Choypw: Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem”
maldyj
May 05 01:46:23
Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem
Choypw
May 04 15:14:20
Key Behaviors that Help Create a Great Client Experience http://goo.gl/fb/vUWGo via @jimsmiller @PrimePerformanc #custserv #cem
Choypw
May 04 12:21:43
Purpose vs Goal http://j.mp/koZ7Tm cc @LizKislik @jenkuhnpr @HeatherEColeman
Choypw
May 04 11:38:27
@jenkuhnpr @HeatherEColeman @Choypw We need both purpose and goals: Big aims with meaning set context for accomplishments and milestones.
LizKislik
May 04 11:15:18
It'd be fun if must-have and nice-to-have are mixed with function and emotion. cc @SallyHogshead @thinktank_
Choypw
May 04 10:19:58
Go for purpose, not just goals http://t.co/EvwezJg via @heatherecoleman @LizKislik @JenKuhnPR | What's difference between purpose and goal?
Choypw
May 04 10:07:03
Forget CRM – Long Live the Customer! http://bit.ly/j49A9D #cem
Choypw
May 04 08:16:31
"If you're not a must-have, you're a nice-to-have. And if you're a nice-to-have, you're vulnerable." @SallyHogshead via @thinktank_
Choypw
May 04 01:25:55
Joy is not the absence of pain, joy is what helps us persevere. via @zodot @bsdalton #symp11
Choypw
May 03 23:17:45
Success Is the Choice between the Power of Positive and Negative Thinking http://ow.ly/4KURI via @SellingPowerMag @gerhard20
Choypw
May 03 23:15:36
Innovation of products and services requires trust in interactions http://bit.ly/ggRFci via @Jabaldaia @raesmaa
Choypw
May 03 16:20:00
Customer satisfaction does not predict loyalty http://bit.ly/iBoZzv via @jimsmiller @nporte @JHenning #custserv #cem
Choypw
May 03 12:02:50
Do you have any examples of brands placing their brand identity guidelines online? http://qr.ae/6lAL via @ErikPosthuma
Choypw
May 03 08:29:14
Hate is NOT the opposite of Love. Apathy is. cc @GrahamHill :)
Choypw
May 03 08:06:48
I'd put my employees first, customers second and shareholders third, but if you do that… customers and shareholders benefit. @richardbranson
Choypw
May 03 08:04:56
Customer Experience Management in Retailing http://bit.ly/j9dAt8 #cem
Choypw
May 03 07:47:59
From Touchpoints to Touchline http://bit.ly/jEZv3x #cem
Choypw
May 03 01:19:40
We Can't Agree to Disagree (@HBR) http://t.co/Qi3yT2W via @DeliverBliss @RoyAtkinson
Choypw
The Actions, Motivations and Influence of Brand Advocates http://bit.ly/m0U1Wr via @Assistly
Choypw
May 09 19:26:23
Huge gap: what customers want and what brands think customers want. via @briansolis @jeanniecw #womma
Choypw
May 09 19:25:51
The Root Of Most Customer Experience Problems http://bit.ly/lY2ZP0 via @jimsmiller @TarahHartzler #CEM
Choypw
May 09 17:00:38
#cxo Takeaway: Experience is individual. Demographics useful for analysis, but not for design @Choypw
Marcio_Saito
May 09 16:45:04
A6 - recognizing individuals. @choypw perhaps not so much an age factor but SM forces companies to realize WOM and better service? #cxo
RdLessTkn
May 09 16:41:57
RT @placesfirst: Yes, as @Choypw, experience is individual, age or generation is just an average indicator #cxo
Marcio_Saito
May 09 16:39:07
“@Choypw: Focus on the individual... not age of individual. #cxo” focus on there needs and wants.
berkshire_ideas
May 09 16:37:52
@Choypw Xers had dotcombust, Prez impeachment, religious scandal, no jobs, etc...skeptics. Ys grew w/opps, Social...opportunists. #CXO
samfiorella
May 09 16:37:13
Exactly - I tweet from my rocking chair RT @Choypw: Don't get distracted! Age is not the only factor in experience design! #cxo
PlacesFirst
May 09 16:35:14
Get comfortable getting uncomfortable http://ow.ly/4PNjx via @imaginibbles
Choypw
May 09 16:33:57
@Choypw Age reps a major demographic. You have to focus on it. It isn't everything, but it cannot be ignored either. #CXO
danielnewmanUV
May 09 16:33:15
Focus on the individual... not age of individual. #cxo
Choypw
May 09 16:32:05
@Choypw Agreed, but the problem is that age defines what is expected - a huge variable with too many influences #cxo
RdLessTkn
May 09 16:32:04
@samfiorella Gen X were younger once but their influences were much different than Gen Ys | Please elaborate more? :) #cxo
Choypw
May 09 16:30:58
@Choypw Age strictly provides guidelines. You can be more or less progressive as well. But cos. need a road map. Gen's help that. #CXO
danielnewmanUV
May 09 16:30:47
"@samfiorella @Choypw sam, i know they say that.. but do you find that true?
#cxo"
LearnGrow
May 09 16:30:02
Don't get distracted! Age is not the only factor in experience design! #cxo
Choypw
May 09 16:29:56
@Choypw Not sure they do? Xers and Ys think & collaborate diff based on culture/environment they were raised in. #CXO
samfiorella
May 09 16:27:50
What if GenX behaves like GenY and vice versa...? cc @samfiorella @danielnewmanUV #cxo
Choypw
May 09 16:24:57
@Choypw But GenY grew up with ubiquitous internet. GenX didn't get internet until college. #cxo
ErikaLAndersen
May 09 16:24:18
@Choypw Gen X were younger once but their influences were much different than Gen Ys #CXO
samfiorella
May 09 16:23:18
GenX were once GenY! It's just a recurring cycle. #cxo
Choypw
May 09 16:21:59
GenX and GenY are just human. Delightful experience is all they need! #cxo
Choypw
May 09 16:20:36
Regardless of age! RT @Choypw: Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
clearaction
May 09 16:19:40
Everyone wants personal attention and immediate response. cc @Marcio_Saito #cxo
Choypw
May 09 16:17:04
How to evaluate your #company #culture http://su.pr/2qJKSE via @talentculture @DisneyInstitute
Choypw
May 09 07:49:51
Brand is not logo nor color scheme, it’s how people think about you http://t.co/e3e9hKO via @csavage @jorgebarba
Choypw
May 09 06:04:39
Your decisions reveal who you are and what you value. http://tinyurl.com/yjst2ru via @JeanneBliss
Choypw
May 09 01:42:36
7 sins in customer service http://bit.ly/iQ4hfn by @ConversationAge via @LindaIreland #custserv #cem
Choypw
May 09 01:40:50
Color Wheel, Classifications, Emotional Effects and Color Theory http://ow.ly/4NLMm via @colourlovers
Choypw
May 08 17:59:47
Apple’s Little Known Facts http://is.gd/SFruRb via @kencooperusa @Competia | DRI, or directly responsible individual!
Choypw
May 08 09:24:44
@Choypw LOL Indeed, man is not an island... more like an archipeligo :-)
GrahamHill
May 08 09:10:38
We're already in the world of 3D, so think different. Think mutli-dimensional! :)
Choypw
May 08 09:08:16
Value is in the eye of beholder, but it is greatly influenced by community. cc @GrahamHill @wimrampen
Choypw
May 08 08:57:43
Value can only be defined by its beneficiary. via @wimrampen
Choypw
May 08 08:54:35
Maz Iqbal on The 5 Components of Customer Value http://is.gd/WAxJC2 via @GrahamHill #cem
Choypw
May 08 08:52:21
The future of value cocreation http://ow.ly/1sRvuL by @ireneclng via @GrahamHill @BeGamechanger #vcc
Choypw
May 08 08:46:00
Customer Experience and Loyalty, Disney Style http://zite.to/jJ1XYa via @wimrampen @DesignThinkers #cem
Choypw
May 07 07:29:09
In Connection We Trust http://feedly.com/k/ma4gq1 via @tdebaillon
Choypw
May 07 04:58:03
Smile. It'll make a difference! :)
Choypw
May 07 03:23:21
"A #brand is a promise. A good brand is a promise kept." Muhtar Kent via @tedcoine @groupthrive @Chickfila #leadbiz #marketing
Choypw
May 07 02:21:30
Pick Up Lines and Customer Experience http://ow.ly/4OTww via @MichaelHinshaw #cem
Choypw
May 07 02:20:50
"We don't see things as they are, we see them as we are." Anaïs Nin via @P10S @JenKuhnPR
Choypw
May 07 02:15:15
"The customer doesn't need another solution promise, but a solution guaranteed deliverer." http://ow.ly/4ORyH via @MichaelHinshaw #cem
Choypw
May 06 16:44:02
The importance of Customer Segmentation from @vovici http://bit.ly/lfyf31 via @MichaelHinshaw @retaincustomers #voc #cem
Choypw
May 06 06:20:59
Using Mobile Phones to Capture Customer Experiences http://ow.ly/4O4eO via @AMAnet #Marketing #Management #cem
Choypw
May 06 06:12:56
Customer Engagement and Efficiency- Are these conflicting priorities? http://t.co/0G9YLFs via @bobchampagne #CustServ #LeadChange #cem
Choypw
May 06 06:10:51
What kind of leader are you: Do what you're told? Do what you think? via @DisneyInstitute
Choypw
May 06 06:02:39
Stories Die When There Is No Experience With It http://j.mp/k7jIDL via @mitchjoel @DeliverBliss #cem
Choypw
May 06 00:07:36
Beyond Mass Customization http://bit.ly/k8zVHL via @joepine
Choypw
May 05 12:56:40
Not all touchpoints are created equal. Invest wisely to create positive experience for users. #ux #cem
Choypw
May 05 01:51:04
definitely assess bang 4 buck “@Choypw: Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem”
maldyj
May 05 01:46:23
Not all touchpoints are created equal. Invest wisely to maximize value for users. #ux #cem
Choypw
May 04 15:14:20
Key Behaviors that Help Create a Great Client Experience http://goo.gl/fb/vUWGo via @jimsmiller @PrimePerformanc #custserv #cem
Choypw
May 04 12:21:43
Purpose vs Goal http://j.mp/koZ7Tm cc @LizKislik @jenkuhnpr @HeatherEColeman
Choypw
May 04 11:38:27
@jenkuhnpr @HeatherEColeman @Choypw We need both purpose and goals: Big aims with meaning set context for accomplishments and milestones.
LizKislik
May 04 11:15:18
It'd be fun if must-have and nice-to-have are mixed with function and emotion. cc @SallyHogshead @thinktank_
Choypw
May 04 10:19:58
Go for purpose, not just goals http://t.co/EvwezJg via @heatherecoleman @LizKislik @JenKuhnPR | What's difference between purpose and goal?
Choypw
May 04 10:07:03
Forget CRM – Long Live the Customer! http://bit.ly/j49A9D #cem
Choypw
May 04 08:16:31
"If you're not a must-have, you're a nice-to-have. And if you're a nice-to-have, you're vulnerable." @SallyHogshead via @thinktank_
Choypw
May 04 01:25:55
Joy is not the absence of pain, joy is what helps us persevere. via @zodot @bsdalton #symp11
Choypw
May 03 23:17:45
Success Is the Choice between the Power of Positive and Negative Thinking http://ow.ly/4KURI via @SellingPowerMag @gerhard20
Choypw
May 03 23:15:36
Innovation of products and services requires trust in interactions http://bit.ly/ggRFci via @Jabaldaia @raesmaa
Choypw
May 03 16:20:00
Customer satisfaction does not predict loyalty http://bit.ly/iBoZzv via @jimsmiller @nporte @JHenning #custserv #cem
Choypw
May 03 12:02:50
Do you have any examples of brands placing their brand identity guidelines online? http://qr.ae/6lAL via @ErikPosthuma
Choypw
May 03 08:29:14
Hate is NOT the opposite of Love. Apathy is. cc @GrahamHill :)
Choypw
May 03 08:06:48
I'd put my employees first, customers second and shareholders third, but if you do that… customers and shareholders benefit. @richardbranson
Choypw
May 03 08:04:56
Customer Experience Management in Retailing http://bit.ly/j9dAt8 #cem
Choypw
May 03 07:47:59
From Touchpoints to Touchline http://bit.ly/jEZv3x #cem
Choypw
May 03 01:19:40
We Can't Agree to Disagree (@HBR) http://t.co/Qi3yT2W via @DeliverBliss @RoyAtkinson
Choypw
Tweets of 26 Apr-2 May 2011
May 02 23:40:38
Do you: Do the right thing? Do things Right? via @DisneyInstitute | It's right to do right things right. :)
Choypw
May 02 22:27:37
HR is not an agent of change http://ow.ly/4LxWm via @lucgaloppin @grahamhill @cmooreforrester #hrm
Choypw
May 02 22:20:14
Building a Cust Experience that Creates Value for Customers... And for Companies http://t.co/g9Q7Esb via @grahamhill @MarkTamis #cem #scrm
Choypw
May 02 16:23:59
Listen for emotional needs http://conta.cc/dREUjL via @toister #custserv
Choypw
May 02 12:51:38
Leveraging Social Media to Transform the Customer Experience http://ow.ly/4KW1b via @SellingPowerMag #CRM #cem
Choypw
May 02 12:45:29
Loyalty vs. Engagement: A Case of the Chicken and the Egg? http://t.co/go013Cf via @thecustomerblog
Choypw
May 02 08:51:08
#InfinitePossibility Short intro here: http://bit.ly/mEGSQG via @joepine
Choypw
May 02 06:29:17
Some great resources on Customer Experience from #Adobe http://is.gd/k3RsvA via @GrahamHill #cem
Choypw
May 01 12:43:46
@wimrampen Please put your 9 myths in a blog? :)
Choypw
May 01 12:05:21
The 4 Service Marketing Myths http://bit.ly/jeTuwr (pdf) via @wimrampen #classic #marketing
Choypw
May 01 11:59:55
Better together; the practice of successful creative collaboration http://is.gd/7vMzuV via @cooper_journal @GrahamHill
Choypw
May 01 09:30:25
“That’s the way we do things around here” http://bit.ly/kbep9F via @wimrampen @raesmaa #strategy #organization #innovation
Choypw
May 01 04:13:42
Encouraging the Purchase Tunnel http://feedly.com/k/jKZbj9 via @Reaburn @wimrampen
Choypw
Apr 30 19:34:47
Because: Customer Service | Falcon Strategies http://bit.ly/fyPvGf via @tedcoine #leadbiz #custserv
Choypw
Apr 30 13:51:38
Turning Customer Service into a Sustainable Advantage http://bit.ly/cB5BpM via @wimrampen @ariegoldshlager #custserv
Choypw
Apr 30 10:06:15
Focus on Your Customer's Customer http://s.hbr.org/ebJV8J via @HarvardBiz #cem
Choypw
Apr 30 02:14:01
Driving Loyalty By Managing The Total Customer Experience http://zite.to/ix0pBk via @bsdalton #cem
Choypw
Apr 30 02:05:28
25 creativity tips http://bit.ly/jDbdvy via @Brainzooming
Choypw
Apr 30 02:00:52
How far will you go? Customer experience observations from @TabithaDunn http://bit.ly/iZBJeo via @WriteTheCompany #CustServ #CEM
Choypw
Apr 29 23:05:06
When one can manage oneself, everything else becomes easily manageable! - @Choypw #leadbiz #follow
KnowledgeBishop
Apr 29 15:54:06
The 40/20/40 Rule & how learning experiences can be supported before & after training. http://ow.ly/1sJvNz via @TheForumCorp @stevefarber
Choypw
Apr 29 15:48:59
Remember: your customers don’t just buy a product or service; they buy an experience. via @JenKuhnPR @emyth #cem #CustServ
Choypw
Apr 29 15:47:13
When your "WHY" is strong enough, you'll overcome any "HOW." via @KevinEikenberry @KnowledgeBishop #xbm
Choypw
Apr 29 14:03:32
Think like a child to boost your creativity http://ow.ly/4FTUu via @BrainBoltz
Choypw
Apr 29 11:47:52
Exceeding expectations is only possible if you understand what they are via @wimrampen | It's equally important to know the what and how.
Choypw
Apr 29 11:43:51
Doing stuff customers do not expect is often just waste via @wimrampen #justsaying | The classic KANO model.
Choypw
Apr 29 05:53:52
Richard Thaler on Mental Accounting and Consumer Choice http://is.gd/IgpBZG via @nedkumar
Choypw
Apr 29 05:44:57
Improve Customer Culture - 10 Questions - Customer Experience Quiz http://t.co/02WWSiS via @JeanneBliss #cem
Choypw
Apr 29 05:44:21
Customer Experience Audit - Customer Culture Analysis - 50 Questions http://t.co/3yjmFn1 via @JeanneBliss #cem
Choypw
Apr 29 03:51:50
The science of creativity http://ow.ly/4FTTk via @BrainBoltz
Choypw
Apr 28 22:36:11
"Provide an experience, not just service." http://t.co/WO9GEoz via @responsetek @customerworld #custserv #cem
Choypw
Apr 28 16:21:20
iPhone 4 in white? So what? How amazing could it be!? #stupid #fail
Choypw
Apr 28 15:54:06
Before use, it's brand experience. During use, it's customer experience with employee. After use, it's customer experience with community.
Choypw
Apr 28 13:25:07
Is time money? http://bit.ly/gyr364 via @Assistly
Choypw
Apr 28 12:18:40
I'm not here to convince you. I'm here to help you accept me because of the values I'm going to bring to you. #ux #sales
Choypw
Apr 28 11:58:00
Behaviour Change & Effective Behavioural Change Programmes http://bit.ly/m6z9eN via @tdebaillon
Choypw
Apr 28 11:54:57
How and why we break up with brands http://bit.ly/km8LDN via @JimJosephExp
Choypw
Apr 28 11:52:22
How to deal with customer controlled media http://is.gd/Qhxa6O via @GrahamHill @DavidAaker
Choypw
Apr 27 23:30:08
The Four "I's" of Talent Management. http://ow.ly/4Ik9K via @AMAnet @stevescott #HR #Management #Leadership
Choypw
Apr 27 16:03:48
THE F-FACTOR: the new ways in which friends, fans and followers influence consumer behaviour http://is.gd/bgLMsY via @GrahamHill
Choypw
Apr 27 16:02:14
Co-creation: New pathways to value. http://is.gd/jWW3of via @GrahamHill
Choypw
Apr 27 03:23:27
Exceptional Customer Service Differentiates you from the Competition http://bit.ly/dYESzF #custserv
Choypw
Apr 27 03:23:00
The Co-Creative Consumer http://bit.ly/hiCwBf via @Yannigroth #CoCreation
Choypw
Apr 26 14:49:48
Customer Service, Serious Business? http://is.gd/sdIeTB via @wimrampen #custserv
Choypw
Do you: Do the right thing? Do things Right? via @DisneyInstitute | It's right to do right things right. :)
Choypw
May 02 22:27:37
HR is not an agent of change http://ow.ly/4LxWm via @lucgaloppin @grahamhill @cmooreforrester #hrm
Choypw
May 02 22:20:14
Building a Cust Experience that Creates Value for Customers... And for Companies http://t.co/g9Q7Esb via @grahamhill @MarkTamis #cem #scrm
Choypw
May 02 16:23:59
Listen for emotional needs http://conta.cc/dREUjL via @toister #custserv
Choypw
May 02 12:51:38
Leveraging Social Media to Transform the Customer Experience http://ow.ly/4KW1b via @SellingPowerMag #CRM #cem
Choypw
May 02 12:45:29
Loyalty vs. Engagement: A Case of the Chicken and the Egg? http://t.co/go013Cf via @thecustomerblog
Choypw
May 02 08:51:08
#InfinitePossibility Short intro here: http://bit.ly/mEGSQG via @joepine
Choypw
May 02 06:29:17
Some great resources on Customer Experience from #Adobe http://is.gd/k3RsvA via @GrahamHill #cem
Choypw
May 01 12:43:46
@wimrampen Please put your 9 myths in a blog? :)
Choypw
May 01 12:05:21
The 4 Service Marketing Myths http://bit.ly/jeTuwr (pdf) via @wimrampen #classic #marketing
Choypw
May 01 11:59:55
Better together; the practice of successful creative collaboration http://is.gd/7vMzuV via @cooper_journal @GrahamHill
Choypw
May 01 09:30:25
“That’s the way we do things around here” http://bit.ly/kbep9F via @wimrampen @raesmaa #strategy #organization #innovation
Choypw
May 01 04:13:42
Encouraging the Purchase Tunnel http://feedly.com/k/jKZbj9 via @Reaburn @wimrampen
Choypw
Apr 30 19:34:47
Because: Customer Service | Falcon Strategies http://bit.ly/fyPvGf via @tedcoine #leadbiz #custserv
Choypw
Apr 30 13:51:38
Turning Customer Service into a Sustainable Advantage http://bit.ly/cB5BpM via @wimrampen @ariegoldshlager #custserv
Choypw
Apr 30 10:06:15
Focus on Your Customer's Customer http://s.hbr.org/ebJV8J via @HarvardBiz #cem
Choypw
Apr 30 02:14:01
Driving Loyalty By Managing The Total Customer Experience http://zite.to/ix0pBk via @bsdalton #cem
Choypw
Apr 30 02:05:28
25 creativity tips http://bit.ly/jDbdvy via @Brainzooming
Choypw
Apr 30 02:00:52
How far will you go? Customer experience observations from @TabithaDunn http://bit.ly/iZBJeo via @WriteTheCompany #CustServ #CEM
Choypw
Apr 29 23:05:06
When one can manage oneself, everything else becomes easily manageable! - @Choypw #leadbiz #follow
KnowledgeBishop
Apr 29 15:54:06
The 40/20/40 Rule & how learning experiences can be supported before & after training. http://ow.ly/1sJvNz via @TheForumCorp @stevefarber
Choypw
Apr 29 15:48:59
Remember: your customers don’t just buy a product or service; they buy an experience. via @JenKuhnPR @emyth #cem #CustServ
Choypw
Apr 29 15:47:13
When your "WHY" is strong enough, you'll overcome any "HOW." via @KevinEikenberry @KnowledgeBishop #xbm
Choypw
Apr 29 14:03:32
Think like a child to boost your creativity http://ow.ly/4FTUu via @BrainBoltz
Choypw
Apr 29 11:47:52
Exceeding expectations is only possible if you understand what they are via @wimrampen | It's equally important to know the what and how.
Choypw
Apr 29 11:43:51
Doing stuff customers do not expect is often just waste via @wimrampen #justsaying | The classic KANO model.
Choypw
Apr 29 05:53:52
Richard Thaler on Mental Accounting and Consumer Choice http://is.gd/IgpBZG via @nedkumar
Choypw
Apr 29 05:44:57
Improve Customer Culture - 10 Questions - Customer Experience Quiz http://t.co/02WWSiS via @JeanneBliss #cem
Choypw
Apr 29 05:44:21
Customer Experience Audit - Customer Culture Analysis - 50 Questions http://t.co/3yjmFn1 via @JeanneBliss #cem
Choypw
Apr 29 03:51:50
The science of creativity http://ow.ly/4FTTk via @BrainBoltz
Choypw
Apr 28 22:36:11
"Provide an experience, not just service." http://t.co/WO9GEoz via @responsetek @customerworld #custserv #cem
Choypw
Apr 28 16:21:20
iPhone 4 in white? So what? How amazing could it be!? #stupid #fail
Choypw
Apr 28 15:54:06
Before use, it's brand experience. During use, it's customer experience with employee. After use, it's customer experience with community.
Choypw
Apr 28 13:25:07
Is time money? http://bit.ly/gyr364 via @Assistly
Choypw
Apr 28 12:18:40
I'm not here to convince you. I'm here to help you accept me because of the values I'm going to bring to you. #ux #sales
Choypw
Apr 28 11:58:00
Behaviour Change & Effective Behavioural Change Programmes http://bit.ly/m6z9eN via @tdebaillon
Choypw
Apr 28 11:54:57
How and why we break up with brands http://bit.ly/km8LDN via @JimJosephExp
Choypw
Apr 28 11:52:22
How to deal with customer controlled media http://is.gd/Qhxa6O via @GrahamHill @DavidAaker
Choypw
Apr 27 23:30:08
The Four "I's" of Talent Management. http://ow.ly/4Ik9K via @AMAnet @stevescott #HR #Management #Leadership
Choypw
Apr 27 16:03:48
THE F-FACTOR: the new ways in which friends, fans and followers influence consumer behaviour http://is.gd/bgLMsY via @GrahamHill
Choypw
Apr 27 16:02:14
Co-creation: New pathways to value. http://is.gd/jWW3of via @GrahamHill
Choypw
Apr 27 03:23:27
Exceptional Customer Service Differentiates you from the Competition http://bit.ly/dYESzF #custserv
Choypw
Apr 27 03:23:00
The Co-Creative Consumer http://bit.ly/hiCwBf via @Yannigroth #CoCreation
Choypw
Apr 26 14:49:48
Customer Service, Serious Business? http://is.gd/sdIeTB via @wimrampen #custserv
Choypw
Tweets of 19-25 Apr 2011
Apr 25 23:21:18
Memorable Events Are the Most Valuable Experiences http://t.co/56LENji via @MichaelHinshaw @thakurster @HarvardBiz #cem
Choypw
Apr 25 18:15:09
Managing customer expectation from the start helps prevent unreasonable expectation http://bit.ly/gihIWe via @crmetrics @jodiemonger #cem
Choypw
Apr 25 16:19:39
experience is an evaluation journey. #ux #cem
Choypw
Apr 25 14:51:23
Metrics Don't Tell You Enough About Customer Experience (They're too late.) http://bit.ly/fAMaPO via @jeanniecw
Choypw
Apr 25 13:37:41
A concise Customer Experience Roadmap: Ideas to improve #cem http://bit.ly/eDy9JW via @LindaIreland @JLWatsonConsult
Choypw
Apr 23 19:59:31
How to Achieve a Great & Profitable Customer Experience http://ow.ly/4ERV9 via @SellingPowerMag #cem
Choypw
Apr 22 18:43:04
If touchpoint doesn't bring positive experience, it shouldn't exist. #ux #cem
Choypw
Apr 22 15:04:14
Excellent presentation on Service Design http://slidesha.re/eyQhpc via @DesignThinkers @roscamabbing @wimrampen #designthinking
Choypw
Apr 22 08:07:47
†
Choypw
Apr 22 08:06:24
Anyone can start something new: It takes real leaders to stop something old. via @Leadershipfreak @KnowledgeBishop #Leadership
Choypw
Apr 21 18:55:06
Which comes first, the process or the experience? http://bit.ly/g3ZDR7 via @tdebaillon @ralph_ohr @f_gouillart #cocreation
Choypw
Apr 21 08:19:40
Perfecting the cross-channel customer experience http://zite.to/e3uI7k via @Reaburn @bsdalton @zendesk #cem
Choypw
Apr 21 00:43:08
Eight Design Principles for Waiting Lines http://post.ly/AN1x via @Reaburn @ariegoldshlager #cem
Choypw
Apr 20 17:22:39
Hey Marketers! What’s Your Customer Service IQ? http://bit.ly/eY14vP via @sarah_gore @LindaIreland @MarkOrlan @BethHarte #cem #custserv
Choypw
Apr 20 17:20:52
To grow a #custserv INTERACTION into a RELATIONSHIP, just add respect. via @KnowledgeBishop #cem
Choypw
Apr 20 04:20:35
"A lead isn’t a lead until someone is engaged enough to be honest" http://bit.ly/gjuRS2 via @SellingPowerMag @funnelholic @HeinzMarketing
Choypw
Apr 20 01:31:41
#CEM is the combination of purposeful leadership, compelling brand value, customer connectedness & employee engagement via @btemkin | MORE!
Choypw
Apr 19 18:14:28
12 ways to motivate your employees http://bit.ly/dFJm83 via @arte88 @KetelboeterPR #ee #leadership #shrm
Choypw
Apr 19 18:06:13
True customer advocates not the same as highly satisfied customers http://bit.ly/hkjpPc via @DonPeppers #custserv #CRM #trustability
Choypw
Apr 19 17:29:17
Customer Experience Lessons from the Drive-Thu http://tinyurl.com/3mmryx7 via @jimsmiller @jen_reyna @artduservice #custserv #cem
Choypw
Apr 19 15:39:42
Experience the Employee Difference http://t.co/OqCaZ8w via @JenKuhnPR #cem #leadership #marriott #XFact
Choypw
Apr 19 02:35:07
Effective and efficient service recovery delivers positive experience. http://bit.ly/fv4yUi #ux #cem #custserv
Choypw
Apr 19 01:49:34
Do actions speak louder than words when building your customer experience? http://bit.ly/ds4VGh via @9INCHmarketing @LindaIreland #cem
Choypw
Apr 19 01:32:16
Value is the New Black http://bit.ly/5XrUJu via @9INCHmarketing @ken_gonzalez @responsetek #marketing #custserv
Choypw
Memorable Events Are the Most Valuable Experiences http://t.co/56LENji via @MichaelHinshaw @thakurster @HarvardBiz #cem
Choypw
Apr 25 18:15:09
Managing customer expectation from the start helps prevent unreasonable expectation http://bit.ly/gihIWe via @crmetrics @jodiemonger #cem
Choypw
Apr 25 16:19:39
experience is an evaluation journey. #ux #cem
Choypw
Apr 25 14:51:23
Metrics Don't Tell You Enough About Customer Experience (They're too late.) http://bit.ly/fAMaPO via @jeanniecw
Choypw
Apr 25 13:37:41
A concise Customer Experience Roadmap: Ideas to improve #cem http://bit.ly/eDy9JW via @LindaIreland @JLWatsonConsult
Choypw
Apr 23 19:59:31
How to Achieve a Great & Profitable Customer Experience http://ow.ly/4ERV9 via @SellingPowerMag #cem
Choypw
Apr 22 18:43:04
If touchpoint doesn't bring positive experience, it shouldn't exist. #ux #cem
Choypw
Apr 22 15:04:14
Excellent presentation on Service Design http://slidesha.re/eyQhpc via @DesignThinkers @roscamabbing @wimrampen #designthinking
Choypw
Apr 22 08:07:47
†
Choypw
Apr 22 08:06:24
Anyone can start something new: It takes real leaders to stop something old. via @Leadershipfreak @KnowledgeBishop #Leadership
Choypw
Apr 21 18:55:06
Which comes first, the process or the experience? http://bit.ly/g3ZDR7 via @tdebaillon @ralph_ohr @f_gouillart #cocreation
Choypw
Apr 21 08:19:40
Perfecting the cross-channel customer experience http://zite.to/e3uI7k via @Reaburn @bsdalton @zendesk #cem
Choypw
Apr 21 00:43:08
Eight Design Principles for Waiting Lines http://post.ly/AN1x via @Reaburn @ariegoldshlager #cem
Choypw
Apr 20 17:22:39
Hey Marketers! What’s Your Customer Service IQ? http://bit.ly/eY14vP via @sarah_gore @LindaIreland @MarkOrlan @BethHarte #cem #custserv
Choypw
Apr 20 17:20:52
To grow a #custserv INTERACTION into a RELATIONSHIP, just add respect. via @KnowledgeBishop #cem
Choypw
Apr 20 04:20:35
"A lead isn’t a lead until someone is engaged enough to be honest" http://bit.ly/gjuRS2 via @SellingPowerMag @funnelholic @HeinzMarketing
Choypw
Apr 20 01:31:41
#CEM is the combination of purposeful leadership, compelling brand value, customer connectedness & employee engagement via @btemkin | MORE!
Choypw
Apr 19 18:14:28
12 ways to motivate your employees http://bit.ly/dFJm83 via @arte88 @KetelboeterPR #ee #leadership #shrm
Choypw
Apr 19 18:06:13
True customer advocates not the same as highly satisfied customers http://bit.ly/hkjpPc via @DonPeppers #custserv #CRM #trustability
Choypw
Apr 19 17:29:17
Customer Experience Lessons from the Drive-Thu http://tinyurl.com/3mmryx7 via @jimsmiller @jen_reyna @artduservice #custserv #cem
Choypw
Apr 19 15:39:42
Experience the Employee Difference http://t.co/OqCaZ8w via @JenKuhnPR #cem #leadership #marriott #XFact
Choypw
Apr 19 02:35:07
Effective and efficient service recovery delivers positive experience. http://bit.ly/fv4yUi #ux #cem #custserv
Choypw
Apr 19 01:49:34
Do actions speak louder than words when building your customer experience? http://bit.ly/ds4VGh via @9INCHmarketing @LindaIreland #cem
Choypw
Apr 19 01:32:16
Value is the New Black http://bit.ly/5XrUJu via @9INCHmarketing @ken_gonzalez @responsetek #marketing #custserv
Choypw
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