Tweets of 5-11 Apr 2011

Apr 11 19:42:06
Evolution of the Innovation Funnel http://feedly.com/k/hklJR7 via @wimrampen
Choypw

Apr 11 17:44:18
When experience becomes habit, pain and pleasure are irrelevant. #cem
Choypw

Apr 11 17:41:36
Making Routine Customer Experiences Fun http://sloanreview.mit.edu/files/saleable-pdfs/45117.pdf #cem
Choypw

Apr 11 17:34:22
Want to perfect your company's service? http://www.ifm.eng.cam.ac.uk/ssme/references/Chase_ref_cambridgessme07.pdf #custserv #cem
Choypw

Apr 11 17:33:17
Making #Change Happen: www.processgroup.com/making-change-happen.pdf
Choypw

Apr 11 17:06:05
Feedback is the most powerful, most under-used and most ill-used management tool http://bit.ly/cDt0iu via @BeyondMorale @tedcoine #leadbiz
Choypw

Apr 11 15:47:00
"We are all speaking the same language now. That is 0 & 1. Binary language eliminates boundaries" Designer Karim Rashid via @frogdesign
Choypw

Apr 11 14:17:20
Zappos' Tony Hsieh Delivers Happiness Through Service and Innovation (via @BrianSolis) http://bit.ly/ePGWJu via @Cogiva
Choypw

Apr 11 13:31:33
What is the difference between #cem and #custserv http://bit.ly/9ROWeM via @customerready @sarah_gore
Choypw

Apr 11 10:00:31
Why do weeks have to follow customer experience design peak-end rule? Mondays start bad and Fridays usually end great! via @ShaunSmith_CEM
Choypw

Apr 11 01:49:00
"Flipping Traditional #Marketing on its Head http://bit.ly/4EIbvX Lessons fr Pareto's via
@LindaIreland @9inchmarketing @joebobhester"
Choypw

Apr 11 01:43:09
The Purchase Funnel is Dead http://feedly.com/k/eaXjGL via @wimrampen #marketing
Choypw

Apr 10 13:21:18
Today's effort determines tomorrow's outcome via @KnowledgeBishop #motivation
Choypw

Apr 10 05:42:56
Strategy or execution? via @fernstrategy @rsukumar @nilofer http://bit.ly/fjGt9l #business
Choypw

Apr 10 05:41:04
How People Solve Problems - http://bit.ly/ej1EOq via @BMGI @ralph_ohr #creativity #innovation
Choypw

Apr 10 03:23:01
Customer experience is an integral part of customer service http://bit.ly/eANKuL via @cxpbootcamp @GoodService #cem
Choypw

Apr 09 08:44:33
Life is about value you get from using stuff via @per_kristensson @GrahamHill http://bit.ly/fCoUVJ #cem #ux #servicedesign
Choypw

Apr 09 06:30:44
The Language of Interaction http://t.co/qG2ABMn via @wimrampen #ux
Choypw

Apr 09 06:29:07
@KnowledgeBishop Appreciate the mentions! Have a great weekend!
Choypw

Apr 09 06:24:19
Hidden in plain sight http://feedly.com/k/homrna via @wimrampen #marketing
Choypw

Apr 09 06:21:21
Customers do not want a relationship w/ your business, they want the benefits a relationship can offer via @mjayliebs http://bit.ly/dSfj5r
Choypw

Apr 09 06:13:29
Relationships – The Lost Art of Leadership http://ow.ly/4vZLq via @AMAnet @gestiodelcanvi #Leadership
Choypw

Apr 08 14:07:36
Emotional surplus http://bit.ly/evSIMX via @tdebaillon #brands #CAS
Choypw

Apr 08 12:44:09
Q: How might we create positive experience? A: Whatever it takes! #cem #custserv
Choypw

Apr 08 06:13:26
The secret to improving #cxp is to have an attitude of "WHATEVER IT Takes!" via @KnowledgeBishop @mbcxp #custserv
Choypw

Apr 07 23:42:52
@LindaIreland @GetBillG Appreciate the mention! Stay positive! Stay downside up!!!
Choypw

Apr 07 23:40:33
5 Customer Values - Time - Money - Prestige - Reliability - Knowledge #BecomePreferred #Success #Vickers via @tedcoine @danielnewmanUV
Choypw

Apr 07 17:45:44
Top 10 Management Myths http://ow.ly/4visx via @AMAnet #Management
Choypw

Apr 07 11:56:36
Win-Win = what I want = what they want = what they need. #cem
Choypw

Apr 07 07:02:46
Achieving customer delight http://bit.ly/eL5SUD via @Customers_Shoes @andyhanselman @paintycait #custserv #cem
Choypw

Apr 07 01:58:11
Are you ready to take a deep dive into staging great customer experiences? http://bit.ly/lp4Ek via @joepine @GetBillG
Choypw

Apr 07 01:53:51
@RichardBranson on culture of #custserv: http://bit.ly/eLrhUm via @tedcoine #leadbiz
Choypw

Apr 07 01:50:08
Be Honest? Do you really love your customers? Or they are merely a way to meet your numbers? via @LiorStrativity #cem
Choypw

Apr 06 16:35:31
The Link Between Lead Nurturing and Buyer Experience Marketing http://goo.gl/fb/p82a1 via @YourCustomers #sales #cem
Choypw

Apr 06 10:51:40
@DeliverBliss Trying to prove expectation has limited role in experience design. :P
Choypw

Apr 06 10:49:27
Who's responsible for service design? http://j.mp/hywlxa via @sethgodin @DeliverBliss #custserv #cem
Choypw

Apr 06 00:46:33
Don’t forget to say thank you for your business http://j.mp/fdor3Q via @DeliverBliss #custserv #cem
Choypw

Apr 06 00:14:50
We try 2 make a customer experience better, but better in their terms. Simple+brilliant (from P&G). via @catyfromfocus #scon11
Choypw

Apr 06 00:12:47
Demanding customers - how do you manage their expectations? http://bit.ly/fIAyxA via @crmetrics #cctr #contactcenter #custserv #cem
Choypw

Apr 05 15:51:06
Treat colleagues politely. Remember that customers watch and listen to the interaction with your coworkers via @jimsmiller #custserv #cem
Choypw

Apr 05 13:07:37
Fundamental Techniques and Building Blocks to Create a Powerful and Profitable Brand http://bit.ly/gaFqqF via @Assistly
Choypw

Apr 05 13:01:56
Sustainability, Brand and Customer Experience Management http://goo.gl/fb/rmUEr via @YourCustomers #custserv #cem
Choypw

Apr 05 03:23:18
Experience Marketing, Take Two. http://bit.ly/hHFztK via @Reaburn cc @joepine #CEM #serviceencounters
Choypw

Apr 05 03:18:25
Satisfaction is more closely tied to expectations of service than actual quality of service. http://ow.ly/4sYlk via @MichaelHinshaw #cem
Choypw