Tweets of 29 Mar-4 Apr 2011

Apr 04 19:17:02
How many customers are silently yelling at us, “Just listen!” http://bit.ly/ibeCm1 via @jimsmiller @tmustacchio @Vivisimo_Inc #custserv #cem
Choypw

Apr 04 16:21:45 12
Quick Tips To #Search Google Like An Expert - http://ow.ly/4sbXS via @DonPeppers @2cre8
Choypw

Apr 04 13:14:42
A complaining customer is a loyal #customer: http://bit.ly/eNrIBP via @RedLorryComms @custexpmagazine @greg_levin #custserv #cctr #cem
Choypw

Apr 04 12:13:25
Touchpoints a key to understanding how to shape your brand: http://bit.ly/gH8yGD #cem
Choypw

Apr 04 10:52:41
March’s Top Ten #Innovation and Marketing Articles http://feedly.com/k/hJmNxk via @wimrampen
Choypw

Apr 04 10:52:05
The importance of asking the right questions http://j.mp/hrFKaU via @EdwardBoches @DeliverBliss
Choypw

Apr 04 06:37:56
"You’re using an older version of Twitter that won’t be around for much longer..." What's the definition of "longer?"
Choypw

Apr 03 19:19:53
The Value of a Free Customer (in a networked setting) - http://icio.us/FRuOs6 via @wimrampen
Choypw

Apr 03 17:26:29 7
Ways to Write a Better 'About Us' Page. (BNET) http://ow.ly/4rkwK via @AMAnet #Marketing #PR
Choypw

Apr 03 17:01:56
The Consumer Decision Journey http://icio.us/ynqenh via @wimrampen #cem
Choypw

Apr 03 16:58:51
The Psychology of Making Choices - 5 perspectives http://t.co/LC7JyZ2 via @wimrampen
Choypw

Apr 03 16:56:24
Insightful website with great innovation content courtesy of @Paul4innovating http://is.gd/I8Rnuw via @GrahamHill #innochat
Choypw

Apr 03 16:50:50
Why We Buy: How to Avoid 10 Costly Cognitive Biases http://t.co/xLU9b8c via @ariegoldshlager @wimrampen
Choypw

Apr 03 12:33:45
Customer’s Role in Breakthrough Innovation? http://feedly.com/k/hZ2nW0 via @wimrampen
Choypw

Apr 03 11:18:00
"The 50 New Rules of Work": http://bit.ly/50-new-rules-of-work via @tedcoine @_robin_sharma #leadbiz
Choypw

Apr 02 16:32:56
Is Delighting The Customer Profitable? http://bit.ly/hlJCXu via @forbes @stevedenning @ralph_ohr #innovation
Choypw

Apr 02 10:01:40
@GrahamHill And I'm finalizing one pos experience process. Will share with you when done. 2/2
Choypw

Apr 02 10:00:46
@GrahamHill I think the one you sent earlier is good. Just checking for more. :) ½
Choypw

Apr 02 09:43:58
@Choypw Am creating one at the moment. In MVP phase. Watch this space.
GrahamHill

Apr 02 09:25:06
Is there any good step-by-step process on value co-creation? cc @GrahamHill #vcc
Choypw

Apr 02 03:17:34
Stop making assumption on commom sense. Pos experience is never about the obvious. #cem #ux
Choypw

Apr 02 03:14:46
Design Fundamentals - http://tinyurl.com/3uumwdq via @nedkumar @ralph_ohr #in #designthinking #innovation
Choypw

Apr 02 03:12:54
7 Finishing Touches for Your Customer Service Strategy http://bit.ly/gZGF5a via @Assistly #custserv
Choypw

Apr 02 03:11:18
Baby steps. As long as each one is solid - you can walk a mile... http://ow.ly/4rpGl via @MichaelHinshaw #cem
Choypw

Apr 02 03:07:29
Balance is crucial: We need BOTH Innovation AND Best Practices http://t.co/jC7uSdP via @KnowledgeBishop @KateNasser #leadbiz
Choypw

Apr 02 02:38:32
PepsiCo's Salman Amin: The 6 Principles of Success http://ow.ly/4reQm via @AMAnet #Leadership #Career
Choypw

Apr 02 02:31:10
"Closed loop feedback and your customer: What, why and how?" http://ow.ly/4rpKf via @MichaelHinshaw #cem
Choypw

Apr 01 09:37:44
@Choypw The half you refer to obviously don't get it.
adrianswinscoe

Apr 01 08:17:49
As a project evolves, never lose sight of why you started it. via @DisneyInstitute
Choypw

Apr 01 07:53:50
6 paradigm shifts discussed: Insights into business model dynamics in media industry http://bit.ly/fbvWpR via @wimrampen
Choypw

Apr 01 03:37:49
@Choypw Yes - huge opportunity indeed! Opening door, now to help folks see the way to step through...!
LindaIreland

Apr 01 02:10:21
40 Reasons Why A Salesperson Like You Isn’t Getting Called Back - http://bit.ly/fQQZnE via @toddschnick #sales
Choypw

Apr 01 01:57:22
Met a dozen leaders in the last day. About half think stronger #cem is a tradeoff to profits. Sad. via @LindaIreland | Huge opportunity!
Choypw

Mar 31 17:52:20
My 400th follower: @gregbeavers. A #custserv advocate. #ff
Choypw

Mar 31 17:51:12
@gregbeavers lol! Welcome!
Choypw

Mar 31 17:49:30
These behavioral science findings could be impactful in how you define your #cem: http://bit.ly/hxpNPv via @LindaIreland #strategy
Choypw

Mar 31 17:19:32
@Choypw #400 ;-)
gregbeavers

Mar 31 17:00:46
Who's going to be my 400th follower...? #ff
Choypw

Mar 31 16:58:35
Consumer Pathway http://www.zenith-optimedia.com.ua/expertise/pathway.html via @ZenithOptimedia #cem
Choypw

Mar 31 16:35:35
@Choypw well replied. You take the point.
paulwiggins

Mar 31 16:33:56
@paulwiggins And people don't know what they want most of the time. iPhone is the best example.
Choypw

Mar 31 16:26:33
@Choypw customers and clients are probably people too.
paulwiggins

Mar 31 16:13:03
Do we need to understand customer requirements? Or should we invent customer requirements? #innochat
Choypw

Mar 31 15:18:02
The Surprising Psychology of Customer Loyalty http://bit.ly/i7QvwR via @GuyWinch @jimsmiller #CustServ #CRM #CEM #Leadchange #usguys
Choypw

Mar 31 14:25:17
What's next in experience design. http://tinyurl.com/4eumtwp via @jhagel @LindaIreland #cem #strategy
Choypw

Mar 31 05:59:23
If #leaders cannot answer, "what is our top priority?" How can you expect staff to step up or engage? via @KetelboeterPR #leadchange
Choypw

Mar 31 04:49:17
[The Experience Economy] Are You Experienced? http://bit.ly/h7bgnL via @ariegoldshlager @Reaburn cc @joepine #cem
Choypw

Mar 31 04:00:44
From Employee to Brand Champion: http://bit.ly/hDYfPn via @SybilQSM @Reaburn #employee #engagement
Choypw

Mar 31 03:26:30
@SDNetwork It's ok. Birgit is currently handling it. TY. :)
Choypw

Mar 31 03:02:20
Interviewed by a Harvard grad student on future of #leadership. Interesting initial findings: http://bit.ly/gcrbjL via @TheForumCorp
Choypw

Mar 31 00:42:47
8 #cem quotes that spell out success for you: http://bit.ly/gz17pF via @conversationage @Engagingbrand @LindaIreland
Choypw

Mar 30 17:22:55
8 Customer Service Issues That Impede Loyalty [Infographic] - http://bit.ly/fb9V7h via @Assistly #custserv
Choypw

Mar 30 09:24:43
@Choypw we are very sorry for that Daryl. Please contact us at: support@service-design-network.org, and we will immediately send them to you
SDNetwork

Mar 30 09:16:30
Meeting expectation is only the prerequisite for positive experience. #cem
Choypw

Mar 30 08:40:26
Creative Marketing Secrets for #SMEs and #startups http://fb.me/KKd0iMn0 via @thinktank_
Choypw

Mar 30 07:27:21
Social CRM: What's Right, What's Wrong, What's Next? Inside Scoop with @grahamhill http://bit.ly/gBukkK #CRM #CEM
Choypw

Mar 30 06:51:52
Interactive entrepreneurial map. http://goo.gl/FmW7p via @blogbrevity @nedkumar #innovation #business
Choypw

Mar 30 03:49:09
Time is the system that must prevent everything happening at once. via @dewiarumnawang @Brainzooming
Choypw

Mar 30 03:07:21
I ordered #touchpoint magazines 3 months ago, and they haven't arrived yet. What should I do now? @SDNetwork cc @GrahamHill #fail
Choypw

Mar 30 02:28:43
@sumnermusolf Agreed. So both pre and post are critical touchpoints. #custserv
Choypw

Mar 30 02:27:27
@moconference If you can't tell whether your user is happy or not, you're in big trouble anyway. #custserv
Choypw

Mar 30 01:48:38
Hve intimate relationship with cust. - prov. info access and insight at every touch point - @moconference: @ambercleveland @Choypw #custserv
Vivisimo_Inc

Mar 30 01:48:01
& then post-sell what fits cust needs RT @choypw:..Get right things done right: delight user with positive experience.... #custserv #cem
DonKincaid

Mar 30 01:46:07
@ambercleveland @Choypw: delight user with pos. experience at every touchpoint #custserv // how do u know u did or didn't in large orgs?
moconference

Mar 30 01:45:02
ya mean something novel #DoTheRightThing <<-- @ambercleveland @Choypw #custserv
LewisPoretz

Mar 30 01:44:07
@Choypw - agree with everything in there. But the event of a sale - in some way/shape/form - naturally sets a pre-/post-event. #custserv
sumnermusolf

Mar 30 01:42:07
Forget pre and post. Get right things done right: delight user with positive experience at every critical touchpoint. #custserv #cem
Choypw

Mar 30 01:40:39
Pre-sale is once. For most co's, post-sale repeats the revenue again and again for life. via @tedcoine #custserv
Choypw

Mar 30 01:39:03
Even in recurring revenue business, you must continue to earn bus..w/ each interaction. It's never for life.via @DonKincaid #custserv
Choypw

Mar 29 20:17:26
When filling customer experience gaps @MaldyJ advises: Don’t Just Mind the Gap; Bridge It! - http://bit.ly/hNpnmd - #cem
WriteTheCompany

Mar 29 20:10:00
This Is What Advocacy Looks Like (Part 1 of 2) | The Customer Collective http://bit.ly/f3uQon #custserv
Assistly

Mar 29 17:00:39
RT @erinclaire: Infinity of human emotion boiled down to 6 feelings: joy, sadness, anger, fear, surprise & dis… (cont) http://deck.ly/~V5yyo
LindaIreland

Mar 29 16:33:34
Why Understanding Your Customers is the First Step to Delivering a Better Customer Experience http://t.co/HwOYMX2 via @MichaelHinshaw #cem
Choypw

Mar 29 16:29:47
Anticipating the Next Wave of Experience Design http://j.mp/ffmRzK by @jhagel via @joepine #cem
Choypw

Mar 29 13:30:34
It's ok to not meet expectation sometimes. What matters is how unmet expectation is being handled. #cem #custserv
Choypw

Mar 29 11:20:36
The Proposition of Automation: http://bit.ly/hp1ZIp via @tdebaillon @armano
Choypw

Mar 29 11:19:14
@tdebaillon lol! I couldn't help laughing! True!!!
Choypw

Mar 29 08:52:50
@Choypw Isn't that what some do? :)
tdebaillon

Mar 29 08:40:59
Is faster really always better? If that's true, everyone should rush to hell as long as the person has lived. :) cc @tdebaillon
Choypw

Mar 29 02:12:21
@writethecompany @choypw @yourcustomers Timely topic 4 me! Planning cust advisory board mtg 2 compare our value props w/their experiences!
maldyj