Tweets of 7-13 Dec 2010

Dec 13 19:26:10
New Touchpoint Insights post: Redefining Customer Experience http://ow.ly/3ot1A via @MichaelHinshaw #cem
Choypw

Dec 13 15:01:45
mpoweru: #dotheunexpected is out! http://bit.ly/gG5Hlm ▸ Top stories today by @stimmtag @kaganj @wcijobs @deannasilver @choypw
mpoweru2bgr8

Dec 13 14:41:36
Ditto, Tristan. RT @KnowledgeBishop Thankful for @ty_sullivan @M_ozgenli @ConvergentWorld @card4net @DianitaGuerraQ @valswisher @Choypw
ConvergentWorld

Dec 13 08:39:12
touchpoint quality is experience. #cem
Choypw

Dec 13 08:37:45
touchpoint quality is more important than touchpoint quantity. #cem
Choypw

Dec 13 08:30:03
Post it for everyone to see! RT @choypw: Truly listening to our customers http://twitpic.com/3f01al via @tedcoine @houseofbrew #custserv
ecocustomers

Dec 13 01:14:19
5 Things That Create Ridiculous Customer Experiences http://bit.ly/ceZbv8 via @EffectiveExp #cem #cex
Choypw

Dec 12 16:21:42
This Book helps you to move into the Digital era of awesomeness. Download it for free: http://bit.ly/4R9rth
Choypw

Dec 12 16:21:20
What is Service Design? http://bit.ly/9nuL2D via @medeamalmo @wimrampen #cem
Choypw

Dec 12 14:59:45
TY RTs @Aimee_Lucas @DeliverBliss @ChoyPW @TheDeskOnline | #FFs @AllyCat915 @Ty_Sullivan @AMANet @ExpertInService @RichardNatoli @KateNasser
WriteTheCompany

Dec 12 12:51:56
Thank you @PullNews @jhagel @IndrajitGupta @sushobhan @lsdelahoz @Choypw @webr3 @karpul @sonicviz @_dsiegel @pspsup http://x.co/LDfP
CoCreatr

Dec 12 09:03:14
We have reached a point in our history where lies are protected speech and leaking the truth is criminal via @jhagel @CoCreatr @JPBarlow
Choypw

Dec 12 04:50:02
Thankful for @ty_sullivan @M_ozgenli @ConvergentWorld @card4net @DianitaGuerraQ @valswisher @Choypw and @samrflores
KnowledgeBishop

Dec 12 04:22:19
Pleased you liked it! @Choypw Instead of asking "why me", try "What's next for me?" ~@KateNasser via @KnowledgeBishop #inspiration
KateNasser

Dec 11 20:57:39
Awareness creates choice @Earl52 @feistycoach @eandtsmom @socialmediasean @_StaceyChapman @HeatherEColeman @Choypw Thanks for RT. Peace, Jen
JenKuhnPR

Dec 11 19:25:38
Happiness is our value; it’s what makes people want to work for us, and is why our customers remain loyal to the brand via @DisneyInstitute
Choypw

Dec 11 18:43:10
Truly listening to our customers http://twitpic.com/3f01al via @tedcoine @houseofbrew #custserv
Choypw

Dec 11 18:37:00
"Quality in a product is not what you put into it. It is what the customer gets out of it." PETER DRUCKER via @tedcoine #custserv #cem
Choypw

Dec 11 18:34:49
Predicting Consumer Choices with Neuroeconomics http://tinyurl.com/2ddodgq via @GrahamHill @ralph_ohr #cem
Choypw

Dec 11 18:27:57
@Choypw Thanks Daryl! Happy weekend!
tedcoine

Dec 11 17:10:50
"Nearly all men can stand adversity, but if you want to test a man's character, give him power." Abraham Lincoln via @tedcoine #leadbiz
Choypw

Dec 11 13:51:31
7 Pillars of Customer Service http://tinyurl.com/38rxfly | problem solvers, solution finders, barrier busters via @bsdalton #custserv
Choypw

Dec 11 13:41:53
@Choypw thanks for the RT. Will check your work on toex.
josephfrancia

Dec 11 12:57:21
Instead of asking "why me", try "What's next for me?" via @KnowledgeBishop @KateNasser #inspiration
Choypw

Dec 11 12:56:38
As the old saying goes, if you don't know where you're going, anywhere is fine via @tedcoine @josephfrancia #leadbiz
Choypw

Dec 11 10:29:38
@wimrampen @GrahamHill That'd be great. Even slides would be better than nothing.
Choypw

Dec 11 08:57:51
#Disney experience? Magical? Nay! Waiting. Idling. Zero value co-creation!!! #cem
Choypw

Dec 11 07:03:47
@kfiveson Appreciate the mention!
Choypw

Dec 11 01:00:41
Domino’s Pizza Creates a New Experience http://bit.ly/fUCeqC via @joepine #cem
Choypw

Dec 10 22:55:04
RT @choypw: Customer experience with Keurig is the sum total of the whole http://goo.gl/fb/ObaaJ via @YourCustomers #custserv #cem
ecocustomers

Dec 10 14:02:01
Customer experience with Keurig is the sum total of the whole http://goo.gl/fb/ObaaJ via @YourCustomers #custserv #cem
Choypw

Dec 10 13:39:57
A little late, but still, thx 4 RT's @alextohme @Choypw @wimrampen @tdebaillon and of course @mrpandora :-)
gerdiend

Dec 10 13:27:05
#FF Faves @GuyWinch @ArtDuService @Ty_Sullivan @ChoyPW @KateNasser @Aimee_Lucas @RichardNatoli @DeliverBliss @Reaburn @Skip7547 @TraciBrowne
WriteTheCompany

Dec 10 12:04:23
"The future of business is not created, it is co-created" via @mich8elwu @rwang0 @briansolis #msm10
Choypw

Dec 10 09:57:40
The Keith Fiveson Daily is out! http://bit.ly/ieDhkl ▸ Top stories today by @choypw @peter_w_ryan
kfiveson

Dec 10 08:32:48
On the origin of ideas http://bit.ly/f70zIw via @wimrampen @rik_wuts @guidostompff
Choypw

Dec 10 08:25:00
Lots of great presenatations on 'service' to download from the BestServ Forum http://tinyurl.com/35jl2h8 via @GrahamHill #custserv #cem
Choypw

Dec 10 08:16:29
Thx @Choypw @TalentCulture @EMLYON_MS_MTI @BisnodeInteract @giffgaff_tweets @iterations @jsenft @hemantmmehta @gagan_s @gerdiend 4 RT's :)
wimrampen

Dec 10 06:29:19
Create Real Value Now, or Perish http://bit.ly/gNkXDm via @futurescape @rushkoff
Choypw

Dec 10 03:03:25
True influence comes with 1) Unique content 2) Insightful opinions 3) Interaction with your audience 4) Patience via @mich8elwu @lstigerts
Choypw

Dec 10 03:01:13
Worth Reading: How Valuable are #Customer “Saves” http://bit.ly/hsGtIs via @RichardNatoli @WriteTheCompany #CustServ
Choypw

Dec 10 01:55:41
5 leading business ideas for 2011 http://bit.ly/i5VM98 via @ErikPosthuma
Choypw

Dec 10 01:51:54
"Significance, the art of doing meaningful stuff that matters the most" via @ralph_ohr @umairh http://bit.ly/i5UtO5
Choypw

Dec 10 01:46:05
RT @ChoyPW - 8 of the Best Customer Experience Articles to Read - http://ow.ly/3mEjw - via @MichaelHinshaw #cem
WriteTheCompany

Dec 10 01:44:16
This might be genius http://ow.ly/3mRV3 via @MichaelHinshaw #cem
Choypw

Dec 10 01:42:22
Experiencing a Customer-Centric Culture in Action http://anni.es/ftKnVq via @cxpbootcamp #cem
Choypw

Dec 10 00:04:08
Lucky charms for enchanting customer experience http://j.mp/eBpl4K via @AddToAny @JeanneBliss #cem
Choypw

Dec 09 23:59:01
Will the Bad Economy Be Good for Customer Experience? http://t.co/jsdsJrA via @JeanneBliss #cem
Choypw

Dec 09 23:55:03
How to overcome negative brand perception http://anni.es/9x5kDg via @cxpbootcamp #cem
Choypw

Dec 09 23:31:32
8 of the Best Customer Experience Articles to Read http://ow.ly/3mEjw via @MichaelHinshaw #cem
Choypw

Dec 09 23:28:44
How #Zappos, #Foursquare and #Square reinvent the customer experience http://ow.ly/3lPC1 via @responsetek @harshdigital #socialmedia #cem
Choypw

Dec 09 23:18:51
Time-value trade-off is highly personal, based on jobs customer needs/wants to do & outcome to achieve via @wimrampen #innochat
Choypw

Dec 09 23:17:24
Time - Value is different from convenience in a sense that it acknowledges that if value increases more time can be invested via @wimrampen
Choypw

Dec 09 21:55:06
RT @choypw: Customer loyalty comes from conversation http://bit.ly/hK1whD via @Assistly #cem
ecocustomers

Dec 09 18:17:23
Thanks @Choypw, @SixDisciplines, @sreardon for RT's on Executing Strategy in China http://bit.ly/htNmNd
TheForumCorp

Dec 09 15:50:50
Hyper-Customized Vanity Purchases http://on.wsj.com/hKw8hV via @joepine #cem
Choypw

Dec 09 15:48:55
Listen to the Voice of Customers Experiences http://is.gd/ii8kP via @responsetek @rdnobile @kfiveson #CEM
Choypw

Dec 09 15:46:41
"The magic behind every outstanding performance is always found in the smallest of details." Gary Ryan Blair #quotes
Choypw

Dec 09 15:43:33
"Good decisions are based on relevant facts, not on opinions or guesswork." Decide & Deliver #leadbiz
Choypw

Dec 09 14:15:04
Read The Customer Service Weekly ▸ today's top stories are contributed by @choypw @hy_ly and @jimsmiller ▸ http://t.co/DaFeiLX
dawnamaclean

Dec 09 13:54:06
THE NOBEL PEACE PRIZE IS ALL BULLSHIT!
Choypw

Dec 09 12:39:45
Co-creating customer experience http://bit.ly/fMhlKp via @gerdiend #cem
Choypw

Dec 09 12:08:46
"How can I serve you?" is infinitely superior to "What can I sell you?" via @tedcoine #custserv #leadbiz #service #sales #biz #cem
Choypw

Dec 09 09:13:31
It's not when follow up is done, but how it is done. Create value at each follow up (touchpoint) for positive experience! #cem
Choypw

Dec 09 07:58:35
@Houthum Appreciate your RT!
Choypw

Dec 09 07:57:37
RT @Choypw Positive experience at each touchpoint means nothing if it's not relevant to the original need. #cem @telecommercenl #custserv
Houthum

Dec 09 06:30:02
RT @choypw: Some customer experiences include "Planned Inconvenience" http://bit.ly/ePQE2o via @WriteTheCompany @KnowledgeBishop #CustServ
ecocustomers

Dec 09 05:56:28
Positive experience at each touchpoint means nothing if it's not relevant to the original need. #cem
Choypw

Dec 09 05:31:10
After all, why bother with the scores?! It's ONE world for Christ's sake! Do something for the globe but not just for the West! cc @dan_roam
Choypw

Dec 09 05:28:28
But who wants the West to be in charge!? Nothing lasts. Get real! cc @dan_roam
Choypw

Dec 09 05:27:41
Obviously the West is worried about the global test scores. Why? Because they are afraid of losing the power to lead the world! cc @dan_roam
Choypw

Dec 09 04:46:02
Once bitten twice shy. So it's important to do it right the first time then maintain consistency. #cem
Choypw

Dec 09 04:04:19
@Choypw Definitely important to compete with yourself to improve!
Brainzooming

Dec 09 04:00:45
Who do you try to compete with? The strongest competitors...or the weakest competitors? via @mikebrown #strategy | Compete with yourself.
Choypw

Dec 09 03:33:06
TYVM! @RBCFocus @NaomiKarten @DawnaMacLean @ChoyPW for RTs ... & @Reaburn for the blog post mention.
WriteTheCompany

Dec 09 03:21:21
Some customer experiences include "Planned Inconvenience" http://bit.ly/ePQE2o via @WriteTheCompany @KnowledgeBishop #CustServ #cem
Choypw

Dec 09 03:19:50
RT @joepine: RT @Choypw: To share and view cool data visualizations, visit http://www.visualizing.org/ via @VirtualMR
ErikPosthuma

Dec 09 03:17:42
RT @Choypw: To share and view cool data visualizations, visit http://www.visualizing.org/ via @VirtualMR
joepine

Dec 09 03:17:07
Ops efficiency is a given. Not competitive advantage. Customer intimacy is a sustainable competitive advantage via @LiorStrativity #cem
Choypw

Dec 09 03:16:17
To share and view cool data visualizations, visit http://www.visualizing.org/ via @VirtualMR
Choypw

Dec 09 01:57:25
@choypw Thanks for the RT again!
ErikPosthuma

Dec 09 01:32:17
RT @Choypw: Your brand is only as genuine as attitude of your front-line staff: http://bit.ly/eUCwIj #cxp #cem #custserv via @jimsmiller
afranzgleneicki

Dec 09 01:30:37
RT @Choypw: Your brand is only as genuine as the attitude of your front-line staff: http://bit.ly/eUCwIj #cxp #cem #custserv via @jimsmiller
tedcoine

Dec 09 01:26:47
The 7 Habits of Highly Effective Customer Experience Leaders http://j.mp/fJ96z2 via @dawnamaclean @DeliverBliss #cem
Choypw

Dec 09 01:26:09
Your brand is only as genuine as the attitude of your front-line staff: http://bit.ly/eUCwIj #cxp #cem #custserv via @jimsmiller
Choypw

Dec 09 01:25:23
Service Untitled on Quality vs. quantity in customer service http://bit.ly/gXZIXf via @Assistly #custserv
Choypw

Dec 09 01:24:01
The IDIC model of relationship management http://tinyurl.com/2bfpjr8 via @DonPeppers
Choypw

Dec 09 01:22:28
The value of brand authenticity. http://post.ly/1JFsc via @ErikPosthuma #cem
Choypw

Dec 08 19:53:40
The 7 Habits of Highly Effective Customer Experience Leaders http://j.mp/fJ96z2 via @dawnamaclean #cem
DeliverBliss

Dec 08 16:30:19
@spokencomm @ericjacques @Choypw Thanks for the RT's!
responsetek

Dec 08 16:28:26
RT @ericjacques: RT @Choypw: The Secret to Customer Experience Excellence http://t.co/grq68JQ via @responsetek @performable #CEM < Love the
fredzimny

Dec 08 16:25:54
20 of the worst assumptions made by experts http://dld.bz/kkCa via @MarkTamis @PaulSloane | lol
Choypw

Dec 08 16:23:29
RT @ericjacques: RT @Choypw: The Secret to Customer Experience Excellence http://t.co/grq68JQ via @responsetek @Performable #CEM
spokencomm

Dec 08 16:20:14
RT @Choypw: The Secret to Customer Experience Excellence http://t.co/grq68JQ via @responsetek @performable #CEM < Love the examples!
ericjacques

Dec 08 16:18:15
@prem_k Good. It's a pity that we couldn't meet up.
Choypw

Dec 08 16:02:29
@choypw helping a client w/ 'social' ... starting w/ internal collab :)
prem_k

Dec 08 16:01:21
@prem_k What!? Gee!!! What a waste!!! What's your purpose of this trip though?
Choypw

Dec 08 15:54:34
@choypw am leaving tomorrow night :( u can mail me: 'apremkumar ..... gmail com'
prem_k

Dec 08 15:51:02
@prem_k When will you leave? I'll try again tomorrow.
Choypw

Dec 08 15:49:37
Executing strategy in China http://bit.ly/htNmNd via @TheForumCorp #leadership #execution | Read Art of War and Book of Changes.
Choypw

Dec 08 15:49:04
@choypw Thanks for the RT!
responsetek

Dec 08 15:44:07
The Secret to Customer Experience Excellence http://t.co/grq68JQ via @1to1MediaEditor @responsetek @performable #CEM
Choypw

Dec 08 14:54:28
"With experiences starting to trump goods... transumers are consumers driven by experiences." http://is.gd/i3dMH via @joepine #cem
Choypw

Dec 08 14:46:35
Awareness creates choice. Now that you know, what will you do? via @JenKuhnPR #leadchange #leadswag #cem
Choypw

Dec 08 14:45:26
Communicating value to the customer one step at a time http://bit.ly/g2t0za via @Assistly #cem
Choypw

Dec 08 12:12:42
How customer insight drives customer experience! http://t.co/gcfL18k via @JeanneBliss #cem
Choypw

Dec 08 11:48:46
@choypw seems my balance is low :(
prem_k

Dec 08 11:40:19
@prem_k My friend, is that the right mobile? I just called but couldn't reach anyone...
Choypw

Dec 08 11:26:33
RT @fredzimny:RT @Choypw: Why customer experience innovation matters now http://bit.ly/fvEyyk via @wimrampen #cem #custsrv
TweetDiscovered

Dec 08 11:26:09
RT @Choypw: Why customer experience innovation matters now http://bit.ly/fvEyyk via @wimrampen #cem #custsrv
fredzimny

Dec 08 10:04:28
Who is today’s customer? 5 consumer types you must satisfy to make 2011 a success http://bit.ly/eIlIAB via @OracleCRM #crm #customer #cem
Choypw

Dec 08 08:59:48
@Choypw tnx u4 rt Joseph Jaffe's Customer Service Manifesto http://ping.fm/JostQ #custsrv
fredzimny

Dec 08 07:13:23
Joseph Jaffe's Customer Service Manifesto http://ping.fm/JostQ via @fredzimny #custserv #cem
Choypw

Dec 08 04:57:20
The Challenge of Excellence is Consistency Not Repetition http://t.co/BTZNhJd via @KateNasser @KnowledgeBishop #leadbiz
Choypw

Dec 08 04:31:07
Designing the Customer Experience http://anni.es/9PaSSV via @cxpbootcamp @conversationagent #cem
Choypw

Dec 08 01:59:54
Good evening!! @RoyAtkinson @carolyn_ray @Toby_Metcalf @ty_sullivan @RichardNatoli @Choypw @Zendesk @action_jay @mentormarketing #custserv
BradLindemann

Dec 08 01:56:12
Hello @carolyn_ray @Toby_Metcalf @BradLindemann @ty_sullivan @RichardNatoli @Choypw @Zendesk @action_jay @mentormarketing #custserv
RoyAtkinson

Dec 08 01:54:38
How to Acquire and Retain Your Best Customers (Part 2) http://bit.ly/fDmax8 via @sarah_gore #cem
Choypw

Dec 08 01:53:55
How to Acquire and Retain Your Best Customers (Part 1) http://bit.ly/fjtZzr via @responsetek @sarah_gore #cem
Choypw

Dec 08 01:52:49
A Lesson in CX from the Grateful Dead: Put Your Customers in the Front Row http://bit.ly/9xXU5p via @9INCHmarketing #cem #custserv
Choypw

Dec 08 01:51:47
Key Offliine Customer Experiences http://ow.ly/3lmZ5 via @responsetek @meannie #CEM #CustServ
Choypw

Dec 08 01:49:23
Why customer experience innovation matters now http://bit.ly/fvEyyk via @wimrampen #cem
Choypw

Dec 07 18:52:40
@joepine @choypw thanks Joe! Can't wait to read it.
amy_megagem

Dec 07 18:01:36
Thank you for luv, RT's & mentions! Hope you are having a great Tuesday. @dannymack @BeyondMorale @Choypw
crmetrics

Dec 07 17:50:09
Yes!! RT @choypw: Customer loyalty comes from conversation http://bit.ly/hK1whD via @Assistly #cem
responsetek

Dec 07 17:14:59
@joepine Let me know. I've got the networks particularly in China.
Choypw

Dec 07 17:06:11
@Choypw Would love to do thinkAbout in Asia someday -- HK, Shanghai, or SIngapore -- but requires strong local marketing partner
joepine

Dec 07 17:03:42
@joepine That's too bad. Will you be interested to set up chapter in China and HK? I'd love to help and be part of it.
Choypw

Dec 07 16:57:41
@Choypw Experience Management Award given out with Experiences Stager of the Year at our annual thinkAbout event. Must be present to win....
joepine

Dec 07 16:56:15
@joepine How to participate in the Award...? Is it too late now?
Choypw

Dec 07 16:25:54
Win Experience Management Award as Amy Sanders did! I do appreciate your RTs Daryl RT @Choypw: @joepine Oh! How can I get a signed copy too?
joepine

Dec 07 16:24:02
@joepine Oh! How can I get a signed copy too?
Choypw

Dec 07 16:16:13
@meatloaf1 Appreciate your RT!
Choypw

Dec 07 16:14:34
@HYVE_CoCreation Appreciate your RT!
Choypw

Dec 07 15:02:23
The Social Network is inspiring, but it won't motivate me to use #Facebook more. I'll stick with #Twitter for a while. :)
Choypw

Dec 07 14:16:12
Customer loyalty comes from conversation http://bit.ly/hK1whD via @Assistly #cem
Choypw

Dec 07 14:14:07
7 Words That Sum Up Marketing Machine http://bit.ly/ffgp4U via @bsdalton @CustThermometer @ducttape #custserv #cem | That's touchline!
Choypw

Dec 07 08:58:35
Creating need is proactive. Solving problem is passive. Ignoring problem is stupid! Focus on value co-creation for great experience! #cem
Choypw

Dec 07 04:25:03
Grateful for @BridgetHaymond @lizstrauss @LadyEleanorA @RussLoL @Choypw @amidean @SonataNC and @rahelab
KnowledgeBishop

Dec 07 02:27:01
@prem_k Great! Talk soon. Have a great day!
Choypw

Dec 07 02:20:32
@choypw 62152506, I shud be free after 6PM
prem_k

Dec 07 02:14:39
@prem_k Yes! Your mobile? I'll call later today to see if we can meet up?
Choypw

Dec 07 02:11:09
@choypw yes :) are you back?
prem_k

Dec 07 02:00:40
@prem_k Hey! Still in HK?
Choypw

Dec 07 01:54:26
If you follow, thank you. If you follow and unfollow, you are just stupid. If you never follow, thank you very much. #ff
Choypw

Dec 07 01:52:17
Thank you for the follow. But if you don't know why you follow, please don't follow in the first place and waste time. #ff
Choypw

Dec 07 01:50:08
I did nothing to get more followers. I did nothing to get rid of more followers. They just come and go for no particular reason. #ff
Choypw

Dec 07 01:38:47
Only 50% were satisfied w/ their experience when not thanked http://bit.ly/hYnQTS via @responsetek @jimsmiller #custserv #cem
Choypw

Dec 07 01:36:22
Stories help us understand the complexity of things! http://bit.ly/cwJVK9 via @joepine @dscofield @jabaldaia
Choypw

Dec 07 01:31:51
"You can't have a relationship with a demographic, a group or a segment... only with an individual." via @kurtgenden @DonPeppers
Choypw

Dec 07 01:28:18
The 3 management styles that will take you where you want you to go http://ht.ly/3kVC1 via @tedcoine @Leadershipfreak
Choypw