Dec 06 18:51:56
Customer Experience Inconsistencies Breed Competitive Shoppers http://bit.ly/glwz9h via @crmetrics #cctr #contactcenter #cem
Choypw
Dec 06 17:57:58
Don't be kind to someone because you're expecting something in return; be kind to someone because you can via @dan_coyle
Choypw
Dec 06 17:57:08
CEM x CRM = CxC Matrix from @mrhoffman in Customer Worthy book http://bit.ly/gZR via @joepine #cem
Choypw
Dec 06 17:42:46
@WilliamDeckers @consulardude @sybilb90 @jdregan @choypw @tedcoine Thanks for RTs and mentions!
Leadershipwatch
Dec 06 14:58:31
@Choypw tweetchat on Tuesday 12/14 at 9 pm EST to share ideas about how to #BeTheOne in 2011.
pdncoach
Dec 06 11:16:39
@Choypw It's on 12/14/2010. It's a one time event, not a weekly chat.
KnowledgeBishop
Dec 06 05:55:33
@KnowledgeBishop When is #BeTheOne tweetchat again?
Choypw
Dec 06 05:53:55
What exactly is brand experience? http://bit.ly/gnpM0Y #cem
Choypw
Dec 06 03:16:59
The Experience of a Lifetime: Erik Hauser & Experiential Marketing http://bit.ly/cuuwrk via @9INCHmarketing #cem
Choypw
Dec 06 02:13:26
What is the role of a customer experience agency? via @ErikPosthuma | Why we need this role?
Choypw
Dec 05 22:44:28
The Passion Economy http://bit.ly/hfLRT0 via @wimrampen
Choypw
Dec 05 13:31:03
@tedcoine @choypw @jdregan Thanks for the RTs!
Leadershipwatch
Dec 05 13:18:20
Great experience is when irrelevance is turned into relevance. #cem
Choypw
Dec 05 01:47:49
The 4 C’s of Best Buy’s Successful Customer Experience Strategy http://hub.am/i0v8Ax via @JeanneBliss #cem
Choypw
Dec 05 01:46:39
The Secret to Customer Experience Excellence http://t.co/B4YrnZZ via @JeanneBliss #cem
Choypw
Dec 04 16:27:09
@Choypw Thanks for the RT, Daryl. :)
ajleon
Dec 04 15:40:32
@jedlangdon Appreciate the RT! :)
Choypw
Dec 04 15:26:31
RT @Choypw: Great customer experience begins with great employee care! #cem < Couldn't agree more!
jedlangdon
Dec 04 15:20:42
Punctuality at meetings influences culture of punctuality = Promise-keeping in general, on-time deliveries, etc via @tom_peters
Choypw
Dec 04 15:20:27
@tom_peters I think it's important to understand why people don't like to be punctual.
Choypw
Dec 04 14:16:35
Leadership = Understanding that fighting Enemies will only create short term Focus, not Sustained Success via @Leadershipwatch #leadbiz
Choypw
Dec 04 06:06:14
When They Say You Can’t http://j.mp/dQcWux via @ajleon @DeliverBliss
Choypw
Dec 04 06:02:56
Great customer experience begins with great employee care! #cem
Choypw
Dec 04 03:10:02
@choypw thanks for the RT, Ogilvy says Social Selling is the future http://ht.ly/3jENH via @nedelsha #sales20
nedelsha
Dec 04 02:10:30
The 3 D's of customer experience: http://ow.ly/3jLzW via @HarvardBiz @responsetek #cem
Choypw
Dec 04 02:09:33
Customer Experience Bootcamp http://j.mp/eBXEeG via @DeliverBliss #cem
Choypw
Dec 04 00:08:53
RT @choypw: "Experience" is smtg we pass thru. So what happens & how do customes feel as they realize & solve a need? via @LindaIreland #CEM
responsetek
Dec 03 23:13:13
Nowhere in this HBR article, there's mention of the Customers' role http://bit.ly/hGMzuR via @wimrampen | Agreed! #cem
Choypw
Dec 03 23:09:04
"Experience" is something we pass through. So what happens and how do customers feel as they realize & solve a need? via @LindaIreland #CEM
Choypw
Dec 03 23:07:22
Ogilvy says Social Selling is the future http://ht.ly/3jENH via @nedelsha #sales20 #cem
Choypw
Dec 03 17:45:04
More #FF <3 @spokencomm @CustThermometer @Choypw @Tacamor @josephmichelli @jimsmiller @DawnaMaclean @zapposxperience #CustServ
responsetek
Dec 03 16:42:58
If you don't know why you want to #ff me, just don't. It's better for you not to #ff me than follow and unfollow later. That's stupid!
Choypw
Dec 03 14:25:34
#custserv chat #ff TY @guy1067 @enthused @dawnamaclean @amiee_lucas @choypw @stellaservice @marilysuttle @jenkuhnpr @ketelboeterpr
bsdalton
Dec 03 11:59:58
Thanks for the RTs and Mentions! @Charnell_W @Choypw @responsetek @steve_maul @kellaprice
splove1
Dec 03 01:30:17
@choypw Thanks for the RT!
responsetek
Dec 03 01:06:37
What's Your Customer Service Personality Type? http://bit.ly/gCmKSV via @responsetek @fastcompany #custserv
Choypw
Dec 03 00:02:34
@fromTXtoNC @Choypw Thanks for your RTs today.
jimsmiller
Dec 02 22:40:52
@responsetek Appreciate the RT! :)
Choypw
Dec 02 22:39:25
Tips for creating a great corporate culture? http://ow.ly/3h1ib via @DaleCarnegieNH @incmagazine
Choypw
Dec 02 22:38:04
Great customer service reps naturally have positive expectancy. They expect to solve every customer problem via @splove1 #custserv
Choypw
Dec 02 20:55:02
Well said! RT @choypw: Great experience either resolves problem or improves value. #cem
responsetek
Dec 02 17:31:37
Great experience either resolves problem or improves value. #cem
Choypw
Dec 02 17:24:19
@sarah_gore Appreciate the RT. :)
Choypw
Dec 02 17:22:55
What's after customization? Experience. http://bit.ly/hO2d7c via @curiosityatlas @thisismykea @joepine @treehouselogic #cem
Choypw
Dec 02 15:43:12
RT @Choypw: RE: @HarvardBiz Simply put, touchpoint creates experience, and it makes or breaks any relationship. http://disq.us/tmz73
sarah_gore
Dec 02 15:40:06
lizbigham just released a new article on top experience brands of 2010 http://bit.ly/fxBu3g via @joepine #cem
Choypw
Dec 02 15:17:01
Touchpoints Bring the Customer Experience to Life http://s.hbr.org/hKqh6L via @HarvardBiz #cem
Choypw
Dec 02 15:16:25
RE: @HarvardBiz Simply put, touchpoint creates experience, and it makes or breaks any relationship. http://disq.us/tmz73
Choypw
Dec 02 14:23:42
2 ways to build strong customer relationships http://bit.ly/egxTip via @jimsmiller #custserv #cem | Focus on rational and emotional needs.
Choypw
Dec 02 14:16:28
People aren't afraid of change. They do it all the time. They are afraid of being changed BY OTHER PEOPLE via @GrahamHill @elkcat #ServDes
Choypw
Dec 02 14:15:08
Employee Engagement: Take an individual approach for best results: http://wp.me/pq1jR-iO via @kenblanchard
Choypw
Dec 02 13:01:49
#servdes #ff
Choypw
Dec 02 13:00:05
Customer Experience Is Emotional http://bit.ly/gFe7qd via @tdebaillon @ralph_ohr @SAlhir #cem
Choypw
Dec 02 11:13:30
@vanbael lol! Let's wait and see. There will always be some other bad merchants. http://ow.ly/3iDHJ commented. #cem
Choypw
Dec 02 10:29:38
Brand expert David Aaker, pioneer in strategic approach to brands, has new blog http://bit.ly/eZstmJ via @DavidAaker @wimrampen @brandstrat
Choypw
Dec 02 10:27:50
People-Centered Marketing: An Introduction http://bit.ly/gXnI10 via @tdebaillon #cem
Choypw
Dec 02 08:35:14
@Choypw Nice update on the NYT story: Google changes rank algorithm in response to NYT story to detect bad merchants http://ow.ly/3iDHJ #cem
vanbael
Dec 02 07:27:51
@choypw Thanks for the continuous RT's! How are you doing? How is Hong Kong?
ErikPosthuma
Dec 02 05:19:16
experience is just an evaluation when it's a noun; it is an evaluation process (flow) when it's a verb. #cem
Choypw
Dec 02 04:53:20
The Ultimate Customer Experience. Easier said than done? http://j.mp/fWwgEz via @scottmckain @DeliverBliss #custserv #apple #cem
Choypw
Dec 02 03:54:02
@responsetek Appreciate the RT. | Brand experience begins in mind. Customer experience begins with senses. #cem
Choypw
Dec 02 03:27:54
Engineer amazing experiences. It's the only way to sell. http://post.ly/1HG5A via @ErikPosthuma #cem
Choypw
Dec 02 03:15:37
Linking Customer Loyalty to Growth http://mitsmr.com/eQBWOv via @mitsmr #cem
Choypw
Dec 02 02:40:17
Understanding the new consumer http://bit.ly/hFrR3l via @jimsmiller @johngerzema #consumerism #marketing #cem
Choypw
Dec 02 02:37:27
The most powerful colors in the world http://ow.ly/3gtHt via @colourlovers #cem
Choypw
Dec 01 21:15:03
RT @choypw: Improve customer experience by engaging employees http://lnkd.in/zqcAeA via @ErikPosthuma #cem
responsetek
Dec 01 20:10:02
Thx for the RTs: @SavvyMammi @Rhealthworks @extraorganize @KetelboeterPR @ChristynFreemon @ntarunkumar @needafrickinjob @Choypw @emimakinojp
AMAnet
Dec 01 19:11:55
Commented on: Customer Experience Simplified http://ow.ly/3ilxZ #custexp #cem /cc @choypw
DeliverBliss
Dec 01 19:11:48
TRUE! RT @choypw: Brand experience begins in mind. Customer experience begins with senses. #cem
responsetek
Dec 01 18:51:52
Mention/RT Thx to: @sreardon @karenphilip @steveroesler @DorothyDalton @dareneedo @JenKuhnPR @Choypw @Rey_Lopez @eicdocket @FollowtheLawyer
AMAnet
Dec 01 18:47:09
@choypw A bit slower going than I'd hoped, but well on the way. Thanks for asking! How are things in your neck of the woods?
MichaelHinshaw
Dec 01 17:39:51
@GrahamHill @prem_k Wish I could be there too. | Same here!
Choypw
Dec 01 17:29:46
Service profit chain is no longer valid, for it neglects the power of brand experience. #cem
Choypw
Dec 01 17:27:22
20 Customer Service Statistics for 2011 http://bit.ly/egs19r via @Assistly #custserv #cem
Choypw
Dec 01 17:23:53
Improve customer experience by engaging employees http://lnkd.in/zqcAeA via @ErikPosthuma | That's just Service Profit Chain #cem
Choypw
Dec 01 17:20:50
The 4 P's of strategy creation: People, Purpose, Process, Payoff http://ow.ly/3hK7H via @AMAnet
Choypw
Dec 01 17:02:54
Thank you. RT .@Choypw: Words are power. Choose wisely. Peace. via .@JenKuhnPR
JenKuhnPR
Dec 01 16:22:23
Back to the Basics of Happiness: Smile! http://ow.ly/3hJVV via @AMAnet @colettecote @gretchenrubin #cem
Choypw
Dec 01 15:56:05
Suspect is a target identified w/o knowledge of a need. Prospect identifies need via @pgreenbe @rickmccutcheon #rotmancrm
Choypw
Dec 01 15:53:01
@Choypw Hi, Daryl!
Assistly
Dec 01 14:43:09
Customer Experience Optimization http://bit.ly/dumbEN via @Assistly #cem
Choypw
Dec 01 14:41:19
Voice of the Customer Trends in 2011 http://hub.am/efy8zw via @wimrampen @JHenning #MRX
Choypw
Dec 01 12:39:57
@AMAnet @Choypw @mariacberrios @marlamarkman @kstookey @RUTraining @pmtrainer @BrunoVanneste @mahernandez1 @ryanbow #teamfollowback
apombalivre
Dec 01 12:35:13
It's not WHERE you start OR where you finish: It's THAT you start! via @barefoot_exec @KnowledgeBishop #motivation
Choypw
Dec 01 12:35:02
Thanks for the RTs! @Choypw @mariacberrios @marlamarkman @kstookey @RUTraining @pmtrainer @BrunoVanneste @mahernandez1 @ryanbow
AMAnet
Dec 01 11:14:44
@prem_k @Choypw Try and find time to meet up. You are both great guys with a lot to talk about. Wish I could be there too.
GrahamHill
Dec 01 10:59:10
Brand experience is not experience as economic offering either! via @joepine #cem | Agreed!!!
Choypw
Dec 01 10:57:12
Is not experience as economic offering either! RT @Choypw: Brand experience is not customer experience! #cemI
joepine
Dec 01 10:56:27
Brand experience is not customer experience! #cem
Choypw
Dec 01 10:55:22
Brand experience begins in mind. Customer experience begins with senses. #cem
Choypw
Dec 01 10:54:47
Brand experience is defined by customer but based on interactions between customer and brand. #cem
Choypw
Dec 01 10:54:28
Customer experience is defined by customer based on interactions between customer and brand, customer and employee. #cem
Choypw
Dec 01 10:22:14
@Choypw Yes, the walk was quite interesting, more life than in Times Sq, NYC! Am staying in Causeway Corner - serviced apartments.
prem_k
Dec 01 10:19:29
@prem_k Hm... HK$25 sounds reasonable. Hope you enjoyed the walk though. You're staying in Holiday Inn opposite of Times Square?
Choypw
Dec 01 10:16:43
RE: @HarvardBiz It really depends on how you want to define best customers. It's difficult to convince biz owners tha… http://disq.us/tii1n
Choypw
Dec 01 10:08:37
@choypw Daryl, SOGO did not have 1. Had to buy from a retail shop nearby. Paid HK$25.Working fine thus far. :D Tx 4 the help! :)
prem_k
Dec 01 09:27:01
@Choypw tx! I'll go check out SOGO before my laptop gives up :)
prem_k
Dec 01 09:24:37
@prem_k Cool! It's a city that never sleeps! Enjoy your stay here.
Choypw
Dec 01 09:22:24
@Choypw yes, first time east of Singapore actually & already loving it! :)
prem_k
Dec 01 09:17:59
@prem_k Great! I'll let you know when I'm back. First time in HK?
Choypw
Dec 01 09:14:51
@choypw I shud be here at least till 8th, at max till 14th. :) Tx I'll try SOGO.
prem_k
Dec 01 09:14:00
@prem_k Never try the retail shop. They are not reliable. Or you can ask the hotel for it.
Choypw
Dec 01 09:12:39
@prem_k Oh I'm away from HK, but will be back early Dec. Let's meet for sure. Try SOGO. They won't cheat you.
Choypw
Dec 01 09:10:19
@choypw any idea where can I buy an international power adapter around Causeway Bay?
prem_k
Dec 01 09:08:20
@Choypw am already here, staying in Percival street, near Causeway Bay station. Would be glad to meet you! :)
prem_k
Dec 01 09:06:20
@prem_k When will you reach HK? Let me know and possibly I can show you around. :)
Choypw
Dec 01 09:01:02
@choypw tx a lot Daryl! :) I am overwhelmed! tx @grahamhill :)
prem_k
Dec 01 08:37:34
@prem_k Learned from @GrahamHill that you're coming to HK. If you need anything, let me know.
Choypw
Dec 01 08:10:52
Thanks @GreenbizStartup @ssusarla @Choypw @futurescape @commutiny for RTs/mentions.
nedkumar
Dec 01 07:46:51
Does CSR initiatives create real economic value? (LSB's Business Strategy Review) http://goo.gl/lzjGb via @nedkumar
Choypw
Dec 01 05:00:29
@choypw @spokencomm @responsetek @jimsmiller @dealertraining @customers_shoes thx for the RT's today!
cxpbootcamp
Dec 01 04:52:37
If you have limited time with people, give them big ideas, not little details via @Brainzooming #BeOriginal
Choypw
Dec 01 04:52:05
Passion equals meaning. Meaning equals engagement. Engagement equals jaw-dropping, breath-taking work via @iannarino @KetelboeterPR
Choypw
Dec 01 03:56:30
Grateful for RT's and convo w @dawnamaclean @Choypw @DeliverBliss @ecocustomers @gregbeavers @jimsmiller Great to trade ideas w/you.
LindaIreland
Dec 01 03:17:41
Words are power. Choose wisely. Peace. via @JenKuhnPR
Choypw
Dec 01 02:30:31
The emotional result sways future decisions http://j.mp/idLiXm via @drmeaningful @DeliverBliss
Choypw
Dec 01 02:25:11
Customer “relationships” -The door swings both ways http://anni.es/aNdAS6 via @cxpbootcamp #cem #cxp
Choypw
Dec 01 01:20:14
When you talk, do you focus on the transaction or your interaction? #Leadership | http://ow.ly/3hB0t via @AMAnet
Choypw
Nov 30 23:22:06
Thank you for the RTs @sageukCRM @choypw @effectiveCRM @CRMoutsiders and for adding to the convo @mktgmann You all rock!
bcarroll7
Nov 30 22:55:02
@choypw Thanks for the RT friend!
responsetek
Nov 30 22:06:34
@Choypw that is does.
sarah_gore
Nov 30 21:35:48
@vanbael @sarah_gore Well... e=mc2. lol!
Choypw
Nov 30 21:34:18
Customer Experience counts http://ow.ly/3hxod via @ClienteerHub @responsetek #CEM
Choypw
Nov 30 21:32:04
"The world will belong to those who create something scarce, not something cheap." http://bit.ly/eVQdXs via @frogdesign
Choypw
Nov 30 19:30:16
@choypw @sarah_gore Hard (if not impossible) to capture customer exp in a formula. No need to either imo. But I follow your reasoning Daryl.
vanbael
Nov 30 19:15:56
@Choypw thanks for that RT!
CustomerProfit
Nov 30 17:19:59
2011 planning? Don't forget these free CRM resources to spur some ideas: http://www.customer.com/resources/ via @CustomerProfit #crm
Choypw
Nov 30 17:17:13
experience is the evaluation of value created at touchpoint... evaluation based on gap between expectation and performance? #cem
Choypw
Nov 30 16:57:41
RT/Mention thx: @DaleCarnegieNH @AshmiNYC @JasonKapler @stephfierman @MarkLPeterson @hflorentine @pattywoodley @jfbproduction @Choypw
AMAnet
Nov 30 16:57:18
You have to have domain credibility in order to have real influence via @bsdalton @BrentLeary @mich8elwu #rotmancrm
Choypw
Nov 30 16:55:26
In Negotiations, Play Stupid to Win Smart http://s.hbr.org/gaw3IP via @HarvardBiz
Choypw
Nov 30 16:50:04
@choypw Thanks for the RT! Hope you're having a lovely Tuesday!
responsetek
Nov 30 16:29:20
Rigidity is enemy of agility. #innovation
Choypw
Nov 30 16:21:49
@cxpbootcamp @Choypw Thanks for the RTs on the Ultimate Definition of Customer Experience
jimsmiller
Nov 30 16:19:14
Sales people have to up their game because buyers are smarter than ever. h/t @pgreenbe #sales
Choypw
Nov 30 15:52:49
@Choypw Thanks so much for sharing the Woody Hayes quote. Hope you are well!
KetelboeterPR
Nov 30 15:44:04
RT @choypw: The Ultimate Definition of Customer Experience from Forrester http://bit.ly/fUvmEV via @andy_mcf @jimsmiller #cem
cxpbootcamp
Nov 30 15:42:04
Eliminating bad employees to improve employee engagement http://tinyurl.com/2f4adhh via @DonPeppers | Then you have to eliminate loads!
Choypw
Nov 30 15:40:45
The Ultimate Definition of Customer Experience from Forrester http://bit.ly/fUvmEV via @andy_mcf @jimsmiller #cem
Choypw
Nov 30 15:40:01
First Impression: Eight Ways to Avoid a Bad One http://bit.ly/gXV6Rz via @sarah_gore @SpinSucks
Choypw
Nov 30 14:54:22
Too many choices leads to paralysis. more choise ==> less purchase via @dilipsoman @mich8elwu #rotmancrm
Choypw
Nov 30 14:48:15
Most people already have what they NEED, but what they WANT is a function of what others people want via @dilipsoman @mich8elwu #rotmancrm
Choypw
Nov 30 14:39:48
Value to customer when you do something that they can't do it themselves or better than they can via @dilipsoman @pgreenbe #rotmancrm
Choypw
Nov 30 14:01:34
Hmmmmm. RT @Choypw: Experience = Performance – Expectation(Perception)? http://ow.ly/3hqvp cc @vanbael #cem
sarah_gore
Nov 30 13:52:03
@choypw Many thanks for your comment and RTs Daryl. Will reply later today.
vanbael
Nov 30 13:51:05
Experience = Performance – Expectation(Perception)? http://ow.ly/3hqvp cc @vanbael #cem
Choypw
Nov 30 13:36:46
Pain is pleasure! http://ow.ly/3hpl3 cc @vanbael #cem
Choypw
Nov 30 13:26:27
Appreciation for the RTs: @lynnelee @cricketdq @HartmanInvSystm @mcneil_77 @zeimu110 @Choypw @imgr8fulfor @ryokucya5 @Craffiescoach
TheSCICoach
Nov 30 13:02:10
@choypw The Customer's perception of value is largely determined by the alignment of performance and expectations - http://ow.ly/3hqvp #cem
vanbael
Nov 30 13:00:20
@choypw Not exclusively, but expectations form the benchmark against which customers evaluate the value of received products and services.
vanbael
Nov 30 12:57:39
@vanbael Is experience simply about expectations? If need is initiated by customer, there is no way firm can set expectations?
Choypw
Nov 30 12:53:42
@choypw As long as the experience is positve both ways: absolutely!
vanbael
Nov 30 12:48:28
@vanbael lol! Copied from the film "Hitch." Sustainability... is about consistency. Consistent positive experience gives sustainability?
Choypw
Nov 30 12:18:25
@choypw … Talking about customer experiences, what do you think about this story? http://ow.ly/3hpl3 Shocking...
vanbael
Nov 30 12:15:45
@choypw You're very welcome :)
vanbael
Nov 30 12:15:14
@choypw Basic principles of #cem: Set the right expectations, meet these expectations, occasionaly exceed these expectations to top it off.
vanbael
Nov 30 12:11:15
@choypw: "Basic principles of #cem? There are none! Just give what customers want and make them happy" < Really? Is this sustainable biz?
vanbael
Nov 30 12:11:06
Winners fail countless times. Countless because we don't count them. Each time, we learn. via @CraigWilkey @kandy20x @malfletcher @tedcoine
Choypw
Nov 30 12:10:30
@MichaelHinshaw I remember you saying that you'd write a book on Touchpoint? How's it going now?
Choypw
Nov 30 12:09:47
@vanbael True! Cocreate to deliver win-win outcomes! TYVM for reminding me. :)
Choypw
Nov 30 12:01:59
@choypw Well, it's all about mutually beneficial relationships isn't it? I always consider both the customer's and the company's perspective
vanbael
Nov 30 11:41:03
Bosses can survive being disliked. Cannot survive being laughed at. via @tom_peters
Choypw
Nov 30 09:50:44
Basic principles of #cem? There are none! Just give what customers want and make them happy.
Choypw
Nov 30 09:27:00
@vanbael Wait... are we speaking from the customer's perspective? Who really cares about reward for firm? Just make me happy!
Choypw
Nov 30 05:55:21
Employees are the first/biggest cost-cutting measure for most! | Employee first?! @DeliverBliss @bsdalton @Reaburn
Choypw
Nov 30 05:30:44
Show Some Empathy to Your Customers http://ow.ly/3gVVm via @LindaIreland @Reaburn @ericjacques @michaelaroberto #cem
Choypw
Nov 30 05:20:09
Fire Your Inner Critic. Hire Your Inner Coach! http://ht.ly/3gqba via @chrisbrogan @AMAnet #Career
Choypw
Nov 30 05:19:04
"Paralyze resistance with persistence." Woody Hayes via @TheSCICoach @KetelboeterPR
Choypw
Nov 30 05:17:04
"It Takes 12 positive service experiences to make up for one negative experience." Ruby Newell-Legner via @jimsmiller #custserv #cem
Choypw
Nov 30 05:15:40
"Brand touchpoints put customers in touch with vital parts of their lives. If they don’t, they’re mostly brand gestures." Brian Phipps #cem
Choypw
Nov 30 05:13:33
A Customer's Experience IS Worth Billions http://bit.ly/dY7sXB via @JustinFlitter @retexperience @forestanderson #cem
Choypw
Nov 30 05:10:31
"Trust is the bandwidth of human communications." Karl Sveiby via @tedcoine
Choypw
Nov 30 05:08:17
Guarantee the Customer Experience – Remove Price and Worry from Buying Decisions http://anni.es/aFkrTz via @cxpbootcamp #cem
Choypw
Nov 30 04:42:30
Correlation between customer experience and business results http://forr.com/igup6P via @responsetek @adobecem @forrester #cem
Choypw
Nov 30 04:35:46
Measuring customer experience in biz performance: 4 metrics for the second step http://j.mp/fViHf7 via @LindaIreland #cem #custexp
Choypw
Nov 30 04:34:33
An interactive timeline of the CRM software industry http://bit.ly/hkO2Bb via @bcarroll7 #crm #scrm
Choypw
Nov 30 01:40:06
@tlbooey @KBAngelli @elodiechizat @Choypw @vanbael thx for the conversation and rt's today!
meannie
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