Tweets of 21-27 Dec 2010

Dec 27 18:32:06
@MichaelHinshaw @Choypw Thanks for the RT. Appreciated. Take care!
bartdecraene

Dec 27 17:28:08
Thanks Daryl RT @Choypw: How word of mouth leads to retention and differentiation http://bit.ly/gIKCTA via MENG Blend @MENGonline #cem
9INCHmarketing

Dec 27 16:42:29
Delighting customers is a journey not a destination via @MichaelHinshaw @bartdecraene #cem
Choypw

Dec 27 16:01:45
@GrahamHill @wimrampen God is a manmade philosophical construct | We never know Graham... Even Einstein ain't sure.
Choypw

Dec 27 15:58:43
UNCORKED - Daily Foodservice News is out! http://bit.ly/frTuh9 ▸ Top stories today by @kellychoi @saucemagazine @sm4buzz @choypw
PFSFoodGuy

Dec 27 15:54:17
Back to work. RT @Choypw Increase profit & win customer's loyalty? http://ow.ly/3uJOL #cem #custserv #retail #marketing via @retexperience
sarah_gore

Dec 27 15:41:16
How to increase your profit and win customer's loyalty? http://ow.ly/3uJOL #cem #custserv #retail #marketing via @retexperience
Choypw

Dec 27 15:37:47
It's CRM, Not Magic http://bit.ly/fHcxCn via @Assistly #crm
Choypw

Dec 27 13:21:58
@Choypw @wimrampen LOL God is a manmade philosophical construct :-)
GrahamHill

Dec 27 13:18:00
@GrahamHill @wimrampen If co-creation is what it means, then everything is indeed co-created except for God's creation.
Choypw

Dec 27 13:12:17
How word of mouth leads to retention and differentiation http://bit.ly/gIKCTA via RT @9INCHmarketing @MENGonline #cem
Choypw

Dec 27 08:47:10
@Choypw We have to be careful that we don't devalue the idea of co-creation by insisting that everything is co-created cc @wimrampen
GrahamHill

Dec 27 08:10:46
@wimrampen @GrahamHill @goonth When you come to think of it, everything is co-created. You co-create painting with drawing tools etc.
Choypw

Dec 27 05:50:37
@Reaburn Appreciate much Chris for the mention. Happy New Year!
Choypw

Dec 26 19:39:49
#100peopleImgratefulfor @barrypeters @choypw @jen_reyna @jeanniecw @chris_bailey @Lisa_A_Ford @CoCreatr terrific customer experience leaders
Reaburn

Dec 26 18:34:24
"The secret of business innovation is to think big, act small, fail fast and learn rapidly" http://is.gd/jbotk via @petersims @brainpicker
Choypw

Dec 26 18:15:13
Learning to serve in a value network http://bit.ly/e9ESg2 via @wimrampen
Choypw

Dec 26 18:10:53
Success vs. Significance - why it's important to distinguish between them http://ow.ly/3sEeS via @AMAnet @mikemyatt #Leadership
Choypw

Dec 26 17:24:22
RT @Choypw: When Do Customers Really Prefer Products Tailored to their Preferences? http://bit.ly/g5BUXu via @wimrampen
sarah_gore

Dec 26 17:09:30
In emerging countries CRM's growth is just starting http://tinyurl.com/2wzkdke via @GrahamHill | Starting? Can biz survive without CRM?
Choypw

Dec 26 16:51:17
When Do Customers Really Prefer Products Tailored to their Preferences? http://bit.ly/g5BUXu via @wimrampen
Choypw

Dec 25 13:48:10
What should companies capture from social media interactions w/ customers? via @wimrampen #scrm | whatever adds value to future touchpoints
Choypw

Dec 25 08:58:09
@Choypw you just tweeted the post linked in that tweet ;) For the record: http://bit.ly/e0l5Jp
wimrampen

Dec 25 08:56:31
@wimrampen Which prior tweet...? You know... you tweet a lot... :P
Choypw

Dec 25 08:55:43
SCRM is not about managing relationships but knowledge-flows through relationships of Customers http://bit.ly/hfrYjq via @wimrampen | Cool!
Choypw

Dec 25 08:54:55
@Choypw and of course a merry X-mass to you too :)
wimrampen

Dec 25 08:54:31
@Choypw reason 1: see prior tweet.. reason 2: #cex cannot be seen separate from products..
wimrampen

Dec 25 08:52:48
@wimrampen But why...? Which part do you disagree most? And hey! Merry Xmas!!!
Choypw

Dec 25 08:43:32
@Choypw just for the record.. : I do not agree with most that's in that article ;) #cem
wimrampen

Dec 25 08:41:54
Customers want relationships w/ companies and Customer Experience is not about the product http://bit.ly/hDmBcx via @wimrampen #cem
Choypw

Dec 25 08:30:35
The Top 10 HBR Blog Posts of 2010 http://ow.ly/3tJCN via @simonmainwaring
Choypw

Dec 24 19:37:21
"Commitment protects and strengthens your credibility and reputation with yourself and others." Gary Ryan Blair
Choypw

Dec 24 16:03:44
Happy Birthday Jesus! #merrychristmas
Choypw

Dec 24 14:49:26
Thank you @choypw for RT The Employee Engagement Equation http://ow.ly/3sHUV
tseamon

Dec 24 14:47:39
Thx @walterkort @bhc3 @tedcoine @Choypw @LindaIreland @curlcoach @MartijnLinssen @rik_wuts @Marcio_Saito @michielplayer @bsdalton 4 RT's :)
wimrampen

Dec 24 13:45:42
Thank you! RT @Choypw: Make It Their Own - Experiences that Connect http://bit.ly/hSAUtg @Customers_Shoes #cem #custexp #starbucks
josephmichelli

Dec 24 13:41:16
Happy Holidays #TChat -ers! @Becky_pitman @billboorman @blogging4jobs @bostonrecruiter @broadbeaninc @calgarynetworks @candacecarpio @choypw
TalentCulture

Dec 24 11:05:11
Make It Their Own - Experiences that Connect http://post.ly/1NPQy via @Customers_Shoes @josephmichelli #cem
Choypw

Dec 24 06:32:22
Focus on critical success factor. All changes come from the same origin! #leadbiz
Choypw

Dec 24 06:31:26
SCRM is just the "everywhere" version of CRM. It's still about relationship or touchpoint. #scrm
Choypw

Dec 24 06:06:22
If CRM is treating different people differently, then SCRM is co-creating different value socially @GrahamHill | Don't fall into trap again
Choypw

Dec 24 05:56:03
The Employee Engagement Equation http://ow.ly/3sHUV via @AMAnet @TSeamon #Management
Choypw

Dec 24 05:44:09
Differentiating Your Sightseeing Business http://bit.ly/gnbsyR via @joepine @masscustomizeit #cem
Choypw

Dec 23 16:43:01
 
touchpoints "of the users, by the users, for the users" are value-adding touchpoints. #cem #cxm
Choypw

Dec 23 15:53:21
@PFSFoodGuy @Choypw @retailmarketing thanks for the RTs! happy holidays!
CustomerProfit

Dec 23 14:03:04
@Choypw thanks for the RTs!
DonPeppers

Dec 23 13:41:42
RT @ChoyPW 6 things good customer-centric firms should fix in 2011: http://tinyurl.com/2dnwfmc via @WayneKingston @DonPeppers
WriteTheCompany

Dec 23 13:40:03
Weeding out unprofitable customers is very good for your BEST customers http://tinyurl.com/2c4xw6v via @DonPeppers #cem
Choypw

Dec 23 13:36:46
Six things any good customer-centric firm should fix in 2011 http://tinyurl.com/2dnwfmc via @Waynekingston @DonPeppers
Choypw

Dec 23 13:10:22
"Thanks for the RTs! @Cogiva @Choypw @conkennedy @donal_cahalane @OlkinComm @kencurtin @ElectricCork @CorkBilly @dkiernan @Real_Insights"
thinktank_

Dec 23 12:47:26
The social CRM club Daily is out! http://bit.ly/bVWHYL ▸ Top stories today by @theclassiccarol @choypw
_social_club_

Dec 23 12:45:32
RT @Choypw: Designing Customer Service Experience Around Emotions, Trust & Control http://fb.me/OT6jZkmk via @thinktank_ @ElectricCork #cem
Cogiva

Dec 23 12:43:47
Designing Customer Service Experience Around Emotions, Trust & Control http://fb.me/OT6jZkmk via @thinktank_ @ElectricCork #cem
Choypw

Dec 23 10:45:31
iPhone is a good example of value co-creation among 3 parties: Apple, Apps developers, users. #vcc #cem
Choypw

Dec 23 08:51:59
@prem_k If you need help from HK, let me know. :)
Choypw

Dec 23 08:51:05
touchpoints "of the users, by the users, for the users" are value-adding touchpoints. #cem
Choypw

Dec 23 01:31:26
"There are limits to self-indulgence, none to restraint." Ghandi #life
Choypw

Dec 23 01:11:31
That would fit exactly with my experience in analysis of avoidable service contacts via @wimrampen
Choypw

Dec 23 01:10:59
My Lean Marketing experience at Toyota suggests 40% of most touchpoints are 'Muda' = pure waste! via @GrahamHill
Choypw

Dec 23 00:57:21
RT @Choypw: I wonder how many touchpoint are in fact value adding, fr a customer's job perspective. Could be surprisingly few via @wimrampen
LindaIreland

Dec 23 00:55:13
I wonder how many touchpoint are in fact value adding, from a customer's job perspective. Could be surprisingly few via @wimrampen
Choypw

Dec 23 00:54:14
In the guise of the 'customer experience'. Think activation in mobile telcoms. Not all CEx helps with jobs & outcomes 2/2 via @GrahamHill
Choypw

Dec 23 00:53:01
Job & outcome may have changed. But most companies make customers jump through non value-adding touchpoints ...1/2 via @GrahamHill
Choypw

Dec 22 19:30:03
Mention/RT Thanks to: @2Deeksha @Bostonpreneur @watsonlg @lucymarcus @jolenerm @pbeaudry @maria_kim @lseabra @Choypw
AMAnet

Dec 22 18:14:21
@wimrampen: @mjayliebs @Marcio_Saito @Choypw Yes, the hype will fizzle. But the transformation is real. A post: http://ow.ly/3thXZ
Marcio_Saito

Dec 22 18:10:14
@mjayliebs @Marcio_Saito @Choypw I too think it won't burst in 2011, but will it start to fizzle b4 2012?
wimrampen

Dec 22 17:55:45
@Choypw Thanks for the RT Daryl. Appreciated.
bartdecraene

Dec 22 17:50:05
Happy employees don't make happy customers. Accountable employees do! #cem #leadbiz #Leadership #BeTheOne RT @Choypw RT @hrinfotech
kunjal23

Dec 22 17:21:07
Give your customers what they want, not what you think they want http://ow.ly/3tdw6 via @tedcoine @bartdecraene #custserv #cem #leadbiz
Choypw

Dec 22 17:18:26
Get your FREE MyAMA Account for instant access to 1,000+ articles & more http://ow.ly/3svx4 via @AMAnet | Best Xmas gift!!!
Choypw

Dec 22 16:37:42
RT @Choypw: One Message, But Oh So Many Channels http://shar.es/X50Po via @CustomerProfit #marketing #restaurant #socialmedia
PFSFoodGuy

Dec 22 15:33:51
@Choypw @bpmsystems Thanks for the RT and mention of Meeting Customer Needs - It Takes More Than Products and Services http://bit.ly/goGg9n
jimsmiller

Dec 22 15:09:31
Did anyone predict the social media bubble to burst in 2011? Or do we have to wait another year? @wimrampen | It won't burst in Asia. Peace!
Choypw

Dec 22 12:21:22
Value n Viability http://bit.ly/4YCVCd via @GrahamHill @wimrampen @ireneclng @bsdalton @ariegoldshlager | Is sdl really new?
Choypw

Dec 22 12:16:11
We don't know why, what or where customers say about is to others and how to influence it (hint: superior products) 6/n via @GrahamHill
Choypw

Dec 22 12:13:51
And do you know what? I think most companies and CRM gurus don't care. As long as they are making a quick buck 7/7 via @GrahamHill | TRUE!
Choypw

Dec 22 12:12:34
We don't know how to drive effective collaboration within our organisations or with others outside it (like customers) 5/n via @GrahamHill
Choypw

Dec 22 12:11:44
We still don't know how to build out our capabilities - systems, processes, dataflows, etc - to reliably co-create value 4/n via @GrahamHill
Choypw

Dec 22 12:11:06
We don't know how to create interactions that bring together all the right people to co-create value with customers 3/n via @GrahamHill
Choypw

Dec 22 12:09:45
We still don't know what relational support customers need over a lifetime of usage of our products and services 2/n via @GrahamHill
Choypw

Dec 22 12:09:14
Soc CRM is making the same mistakes as CRM did: We still don't know what 'jobs & outcomes' are important to customers 1/n via @GrahamHill
Choypw

Dec 22 10:13:35
@GrahamHill @wimrampen Glad that you got it right: BACK TO BASICS!
Choypw

Dec 22 03:56:10
Same to you all! @cwaterhouse @RoyAtkinson @mrsolis @maltaee @Choypw @DeRochier Wishing you all the best of 2011.
Choypw

Dec 22 03:48:51
@RoyAtkinson @mrsolis @maltaee @Choypw @DeRochier Wishing you all the best of 2011. May it be a year that exceeds all your expectations.
cwaterhouse

Dec 22 03:08:45
Happy 2011 to #custserv friends @CWaterhouse @mrsolis @maltaee @Choypw @DeRochier
RoyAtkinson

Dec 22 02:45:41
@Choypw Hello and welcome once again to #custserv chat!
RoyAtkinson

Dec 22 02:40:47
Meeting Customer Needs – It Takes More Than Products and Services http://bit.ly/gsgQka via @jimsmiller #custserv #cem
Choypw

Dec 21 23:47:28
Me too! RT @Choypw: I'm going to miss the old #Twitter.
samsonkwok

Dec 21 21:45:07
A Disney value, ‘task vs. purpose,’ helps cast members stay focused on guests instead of simply coming to work to perform a set of tasks.
DisneyInstitute

Dec 21 17:05:04
Good people make good service. Good service makes good people. http://bit.ly/ed2W6G via @Assistly #custserv
Choypw

Dec 21 16:38:20
Conversation Agent: Why Customers Turn to Each Other for Help http://anni.es/fqVja2 via @cxpbootcamp #cem
Choypw

Dec 21 14:16:53
I'm going to miss the old #Twitter.
Choypw

Dec 21 14:08:14
Old #twitter is dying...
Choypw

Dec 21 12:43:47
The Psychology of Consumer Revenge http://post.ly/7MED via @Jabaldaia @ariegoldshlager #cem
Choypw

Dec 21 11:57:47
How to lose a customer in 78 words or less http://bit.ly/ggyL0e via @OGILVY
Choypw

Dec 21 08:46:33
RT @choypw: "The 10 Core Customer Experience Qualities" http://ow.ly/3s6GI via @clearaction @MyCustomer @MichaelHinshaw #cem
Twistan_Shout

Dec 21 08:46:32
RT @choypw: "The 10 Core Customer Experience Qualities" http://ow.ly/3s6GI via @clearaction @MyCustomer @MichaelHinshaw #cem
Cogiva

Dec 21 07:05:32
"The 10 Core Customer Experience Qualities" http://ow.ly/3s6GI via @clearaction @mycustomer @MichaelHinshaw #cem
Choypw

Dec 21 04:54:44
What is Experiential Marketing and is it Social? http://bit.ly/_Experiential via @9INCHmarketing @TedRubin @TheSocialCMO #cem
Choypw

Dec 21 04:52:24
"Customer experience design" and great customer service are completely unrelated via @DeliverBliss #cem | Agreed!
Choypw