Tweets of 19-25 Oct 2010

Oct 25 18:30:11
The Three Keys to Employee Engagement (RT @AwesomelySimple) #Management | http://ht.ly/2YNi3
AMAnet

Oct 25 17:14:47
Top 10 tips for exceeding #customer expectations - http://bit.ly/9uRqjG | Call Centre Helper Magazine - #CustServ
WriteTheCompany

Oct 25 15:01:58
Improve “Customer Connectedness” In 2011 http://ow.ly/2YShz via @Customer1CRM #cem #cxm
Choypw

Oct 25 14:55:55
Living the brand: The beginner’s guide to internal branding http://bit.ly/9AUD0Z #cem #cxm
Choypw

Oct 25 14:12:00
MIT's Hugh Herr: “The only limits are physical law and the boundaries of human imagination.” http://bit.ly/cYIHJn
joepine

Oct 25 13:59:45
RT @mikehenrysr: Remember that a half-truth is a whole lie and a lie is the result of weakness and fear. Let's choose truth today!
ericjacques

Oct 25 10:14:19
Customer is nothing - http://bit.ly/d4Rlee #cem #cxm
Choypw

Oct 24 18:05:33
Employee first. Brand second. Customer last. #cem #cxm
Choypw

Oct 24 18:04:43
Employees create brand. Brand produces customers. #cem #cxm
Choypw

Oct 24 16:55:08
RT @charlesyeo: How to Back Up Your Social Media Accounts http://bit.ly/ayenKJ
meannie

Oct 24 16:13:25
The bible for understanding platform-based business models in multi-sided markets. Free download from MIT Press http://tinyurl.com/2wtffdf
GrahamHill

Oct 24 13:48:12
You're welcome Mike ~ THX for GR8 tweets! @Brainzooming @VirtualMR @Reaburn @dorait @MargotSA @Morgan_LP @Choypw @ProducerJodi @spellbrand
dan_coyle

Oct 23 14:05:43
Thnx for Fri Shoutouts! @VirtualMR @dan_coyle @Reaburn @dorait @MargotSA @Morgan_LP @Choypw @ProducerJodi @spellbrand
Brainzooming

Oct 23 11:59:08
RT @smaxbrown: RT @AnnTran_: “It’s risky.” said experience. “It’s pointless.” said reason. “Give it a try.” whispered the heart. #leadbiz
tedcoine

Oct 23 06:03:36
Good article on making meaning - How to create products that your customers will love | InnovationManagement http://bit.ly/aStIUB
JohnWLewis

Oct 23 00:19:51
RT @MeredithMBell: The price of giving positive feedback is $0, yet it's priceless: http://ow.ly/18qCQ #leadbiz /Awesome!
tedcoine

Oct 22 22:40:02
@Choypw Happy to recommend you, Daryl! May your weekend be terrific as well.
KnowledgeBishop

Oct 22 20:54:08
I agree! RT @Choypw: Prefer brand statement to elevator pitch. Pitch pushes. Brand pulls. @GrahamHill @careersherpa #cem #cxm
careersherpa

Oct 22 19:50:16
Customizing a Customer Brand Experience in a Very Simple Way http://bit.ly/anv7Er #museums #taxonomy
Brainzooming

Oct 22 19:32:53
In an age of accelerating change, how you learn is more important than what you learn.
MARTYneumeier

Oct 22 18:30:24
So true - Great Customer Experiences Balance Empathy With Problem Solving | http://anni.es/akGx0g #cem #cxp
cxpbootcamp

Oct 22 18:15:02
The Eight-Word Mission Statement http://s.hbr.org/bOG8im
HarvardBiz

Oct 22 15:58:19
Make it a real customer experience http://ow.ly/2XPip
Customer1CRM

Oct 22 15:43:32
@KnowledgeBishop Thank you for the mention! Have a great weekend!
Choypw

Oct 22 15:05:21
#Follow passionate #custserv champions @MarshaCollier @JeffreyJKingman @frankeliason @johninorlando @JustinFlitter @Choypw
KnowledgeBishop

Oct 22 14:57:25
@GrahamHill "The aim of marketing is to make selling superfluous." Peter Drucker #marketing
Choypw

Oct 22 14:20:44
RT @hyken: Customer experience: Three who got it right http://t.co/q2ffKLU via @globeandmail
ericjacques

Oct 22 14:18:23
@Choypw The purpose of marketing is to create a hot lead. Period. Everything else it does just leads up to that inevitable conclusion.
GrahamHill

Oct 22 13:52:12
@GrahamHill Then marketing is selling.
Choypw

Oct 22 13:07:00
@Choypw It's all selling in one way or another. Life's a pitch as the title of the book goes
GrahamHill

Oct 22 12:10:02
RT @choypw: Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships | Chat with @vanbael in Jun
ericjacques

Oct 22 11:42:14
@GrahamHill Salesmen sell pitch. Brands promote statement. Any difference between selling and promotion?
Choypw

Oct 22 11:11:31
@Choypw Brand statements are bland statements about the company. Are elevator pitches really any different?
GrahamHill

Oct 22 10:30:07
TY for RTs @tadams_InMind @KRCraft @eandtsmom @lrmeyer747 @Choypw @juliov27612 @annabananaSP / #ff
KnowledgeBishop

Oct 22 10:25:02
TY for RTs @bizshrink @lrmeyer747 @responsetek @Maravilla52 @ken_gonzalez @Choypw @borttronic @EnyaPr / #ff
KnowledgeBishop

Oct 22 10:05:02
Appreciate the RTs @JamesGoiJr @tedcoine @bartdecraene @Maravilla52 @RoyReid @lrmeyer747 @Choypw @juliov27612 / #ff
KnowledgeBishop

Oct 22 10:02:15
Thx for RTs and mentions! @InterviewIQ @KellyLux @kbaumann @HeatherEColeman @MotionAudio7 @Choypw
careersherpa

Oct 22 10:00:03
TY for RTs @jen_reyna @ken_gonzalez @dmnguys @lrmeyer747 @tedcoine @Choypw @LadyEleanorA @MarkFidelman / #ff
KnowledgeBishop

Oct 22 09:59:47
Prefer brand statement to elevator pitch. Pitch pushes. Brand pulls. @GrahamHill @careersherpa #cem #cxm
Choypw

Oct 22 09:58:08
@OnionInsights An understanding of Customer is at the heart of every good Business. via @Customers_Shoes | Customer Centricity! #cem #cxm
Choypw

Oct 22 09:52:25
Do you have an elevator pitch or personal brand statement? You need one and a good one!: http://bit.ly/aalqxs #networking
careersherpa

Oct 22 09:50:39
"Behavior shapes attitude" far stronger than "attitude shapes behavior." (E.g., act your way into sociable mood after crappy night's sleep.)
tom_peters

Oct 22 08:28:53
First employees, then customers, then brand! #cem #cxm
Choypw

Oct 22 07:31:12
Is value really in the eye of customer? Then why value co-creation? #vcc #cem #cxm
Choypw

Oct 22 07:01:47
@Choypw I am not aware of any example where providing more pain is better than providing less. Except perhaps http://tinyurl.com/5ech7a
GrahamHill

Oct 22 06:57:37
@GrahamHill Don't be please. I read that too... but you know... just different point-of-view... no right or wrong ever in academic world.
Choypw

Oct 22 06:56:09
@GrahamHill LOL. Then how about RM vs CRM vs VRM? They all come from the same origin.
Choypw

Oct 22 06:52:48
@Choypw Apologies. Just that I know @Sampson_Lee has been promoting the need for more pain http://tinyurl.com/36zgsms
GrahamHill

Oct 22 06:50:15
@GrahamHill First, it's not from @Sampson_Lee but plain old marketing techniques. Then, we shouldn't create pain points but cure.
Choypw

Oct 22 06:46:22
@Choypw Are VOC and and WOM really all that different?
GrahamHill

Oct 22 06:44:11
@Choypw You mean you don't agree with @Sampson_Lee in creating negative pain points to accentuate the positive pleasure points?
GrahamHill

Oct 22 06:32:08
That's positive experience! @echofon is listening! Fix to Favorite should come out soon! #FF #Twitter
Choypw

Oct 22 06:24:18
touchpoint is everywhere. Create only relevant ones for positive experience! #cem #cxm
Choypw

Oct 22 06:21:25
Positive word-of-mouth is achieved by listening to voice-of-customer. 2/2 #cem #cxm #custserv
Choypw

Oct 22 06:20:48
Voice-of-customer is communication between firms and customers. Word-of-mouth is communication among customers. 1/2 #cem #cxm #custserv
Choypw

Oct 22 06:04:32
If experience is done right, touchpoint is interaction. If experience is done wrong, touchpoint is interruption. #cem #cxm
Choypw

Oct 22 05:59:04
Positive experience turns touchpoint into catchpoint. #cem #cxm
Choypw

Oct 22 05:51:38
Consistent authenticity is key to proftiable sustainability. #cem #cxm
Choypw

Oct 22 02:26:32
Creating compelling customer experiences through touchpoints-http://bit.ly/dvl1qo #cem #cxm
Choypw

Oct 22 01:08:19
RT @RoyReid: Trust is the currency (of the modern customer) / Yes! Right on!
KnowledgeBishop

Oct 22 01:05:04
Change is essential to survival: To resist it is to embrace extinction. via @_robin_sharma
KnowledgeBishop

Oct 21 17:18:11
RT @Choypw: Ask the wrong question. Get the wrong solution. But it's better asking nothing. #BeTheOne #LeadChange
_enjx

Oct 21 17:15:38
EXACTLY. RT @Choypw: @echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. #ff #twitter
_enjx

Oct 21 17:15:08
LOVE | The Happiness Business Model @Zappos --> http://ow.ly/2WVBq (via @kevinstirtz)
responsetek

Oct 21 17:12:14
@echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. #ff #twitter
Choypw

Oct 21 16:12:16
Ask the wrong question. Get the wrong solution. But it's better asking nothing. #BeTheOne #LeadChange
Choypw

Oct 21 10:49:33
RT @jhdesai: Leadership is about finding questions no one is asking. Management is about finding answers that most everyone is expecting.
chuckfrey

Oct 21 10:43:31
Different segments have different expectations on touchpoint experience. So think different! #cem #cxm
Choypw

Oct 21 07:37:36
@wimrampen That's great stuff! Do send me the link.
Choypw

Oct 21 07:19:43
@Choypw A capability framework for value co-creation.. Very rudimentary draft. Will publish soon for all to shoot at ;)
wimrampen

Oct 21 07:15:03
@wimrampen What framework are you working on? I'm interested in what you've been doing.
Choypw

Oct 21 07:06:14
Focus! All or nothing.
Choypw

Oct 21 02:57:19
@echofon Is there problem with favorite now? Authentication Failed everytime I try to favorite tweet. Please help.
Choypw

Oct 21 01:05:35
RT @Lisa_A_Ford: Great article from Fast Company on customer service and being nice http://tinyurl.com/24p9glc #leadbiz #custserv
tedcoine

Oct 21 00:05:03
Fascinating Customer Retention InfoGraphic: http://bit.ly/ddEmRm via @MarshaCollier #custserv #cem #cxp
KnowledgeBishop

Oct 20 22:30:10
Customer Experience Leadership Survival Guide – Part 5. The REAL world approach to integrating customer experience. http://bit.ly/9VN9zv
JeanneBliss

Oct 20 18:20:50
@choypw thanks for the RT! Happy Wednesday!
responsetek

Oct 20 17:40:10
Great graphic! RT @crmstrategies: Iconographic of "The Value of An Existing Customer" http://ow.ly/2WgCt #custserv #cem /via @Jon_Ferrara
responsetek

Oct 20 17:32:08
Thks 4 Rts! @rfwilkins @Choypw @AnaLuciaNovak @dcnovak @iProspects
TonyZambito

Oct 20 16:20:11
RT @customerphrases: Top 10 Customer Service Mistakes: Good customer service is a valuable asset... http://dlvr.it/7GGBW
cxpbootcamp

Oct 20 15:09:14
RT @CustomerMgmtIQ: RT @KnowledgeBishop: Having a relationship is about being able to anticipate well. - via @charleneli #leadbiz #custserv
tedcoine

Oct 20 12:10:03
Encouragement is oxygen to the soul. - @feistycoach #inspiration
KnowledgeBishop

Oct 20 10:48:42
RT @twittg8tips: Coming together is a beginning; keeping together is progress; working together is success. Henry Ford @dougleschan
mich8elwu

Oct 20 10:27:44
Can you identify these kinds of needs for your customer -undermet, overmet, unmet, undiscovered? #innovation starting point
PaulSloane

Oct 20 01:19:31
Channel preference is generational: The younger the customer, the more likely they are to prefer text-based #custserv.
KnowledgeBishop

Oct 19 19:27:28
Read this awesome @BrentLeary post "Customer Svc. Paradox: Companies v. Customers: Guess Who's Right? http://ht.ly/2W2NX
pgreenbe

Oct 19 17:27:37
RT @Choypw: Transparency. Accuracy. Honesty. Respect. Fundamental values at core of social media via @sapcrm | Also apply to relationships.
lrmeyer747

Oct 19 17:24:49
Transparency. Accuracy. Honesty. Respect. Fundamental values at the core of social media via @sapcrm | Also apply to relationships.
Choypw

Oct 19 17:22:02
The Value of existing customers http://bit.ly/cVwD4K - #btv #vt Is this how you approach your marketing spend? #cmo
mjayliebs

Oct 19 17:11:43
Marrying employee engagement with customer satisfaction http://bit.ly/bW5jDd
JeanneBliss

Oct 19 17:05:11
RT @jen_reyna: The customer experience is shaped and affected with *every* interaction. Don't forget - details matter! #CEM #custserv
bcarroll7

Oct 19 13:21:45
"Talent is universal. Opportunity is not." From a young guy I met at #TED years ago: http://chasingthemadlion.org/. Good for him.
SunniBrown

Oct 19 12:32:58
customer experience is designing, delivering, and delighting. #summitup
NicoleScrivner

Oct 19 11:01:27
@Choypw only to later loose face when the expected results don't come :-)
pratapdsingh

Oct 19 10:50:17
Motivation gets you going, but habit gets you there. Zig Ziglar
TomZiglar

Oct 19 10:38:07
An objection is an opportunity to improve for better results. cc @gitomer #sales
Choypw

Oct 19 10:32:07
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Just do it! Walk the talk! #cxm
Choypw

Oct 19 10:30:36
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Acknowledge. Apologize. Action to improve! #cxm
Choypw

Oct 19 10:29:06
RT @Customers_Shoes: What is your #toptip for winning back a lost customer? | Right the wrongs with consistent positive experience. #cxm
Choypw

Oct 19 10:22:22
@Choypw thanks for the #toptip! Make sure you RT an entry tweet too for your entry to count :) Thanks
Customers_Shoes

Oct 19 10:15:50
RT @Customers_Shoes: "What is your #toptip for winning back a lost customer?" | Understand reasons of defection then turn downside up! #cxm
Choypw

Oct 19 10:15:01
Nice one RT @elodiechizat: Excellent summary RT @Customer1CRM 14 Effective Customer Experience Strategies for 2011 #cex http://ow.ly/2VnGB
ErikPosthuma

Oct 19 10:13:17
RT @pratapdsingh: Why do brand managers easily buy into poor ad with big brand than good ad with small logo? | Min risk! Save face! #cxm
Choypw

Oct 19 09:41:48
We love hearing your ideas 'What is your #toptip for winning back a lost customer?" RT this & send us ur tip incl. #toptip to enter our comp
Customers_Shoes

Oct 19 09:40:03
Do what you can, with what you have, where you are - Theodore Roosevelt #quote
deanboedeker

Oct 19 06:01:19
RT @KRCraft: Goal of brand strategy is to differentiate the customer more than the brand - http://bit.ly/bTIfpG >#cexSunday thought < yea.
bsdalton

Oct 19 03:14:33
RT @customerphrases: 8 Keys to Creating a Customer Service Culture. http://dlvr.it/7CRBc #custserv
Reaburn

Tweets of 12-18 Oct 2010

Oct 18 20:32:31
RT @BeyondMorale: The Secret to Employee Engagement: Avoid The Top 3 Mistakes http://bit.ly/dsETS9 New Post #leadership #HR #leadbiz
tedcoine

Oct 18 19:01:36
14 Effective Customer Experience Strategies for 2011 #cex http://ow.ly/2VnGB
Customer1CRM

Oct 18 16:56:17
Ask the right questions about value - "we tend to overvalue things we can measure, undervalue the things we cannot" @clarleneli #socapac10
bsdalton

Oct 18 16:07:46
"A lot of things have changed... but values and core values shouldn't change." Steve Jobs #cem #cxm #business #leadchange
Choypw

Oct 18 16:04:29
It's a whole new experience: Starbucks remakes its future with an eye on beer and wine http://usat.ly/c6u2g7
joepine

Oct 18 15:55:15
Steve Jobs speech to Apple employees re: Passion http://youtu.be/c2cDQw-Cmd4 #socapac10
bsdalton

Oct 18 15:25:22
PagePlane.com: 600 brand makeovers -- before and after http://bit.ly/dB9guh Full http://bit.ly/dhObBw
Design_Innovate

Oct 18 15:09:15
@Choypw did I type incorrectly? My apologies. Cheers
bsdalton

Oct 18 14:44:06
When it comes to business success, it is all about people, people people. http://bit.ly/asqFSr
richardbranson

Oct 18 14:20:57
@Choypw Getting stuck can be good. Makes us think outside of the box!
ericjacques

Oct 18 14:11:38
@ericjacques I'm developing a touchpoint experience model... and you know... I'm stuck! Ha!
Choypw

Oct 18 14:06:22
@Choypw Thanks Daryl! How have you been? I'm glad to "see" everyone again.
ericjacques

Oct 18 14:04:08
@bsdalton I guess you wanted to send to @choypw instead...
Choypw

Oct 18 14:03:14
@ericjacques Glad to have you back.
Choypw

Oct 18 12:17:10
The Seven Phases of B2B Buyer Experience Journey http://goo.gl/fb/8Ip5K via @YourCustomers #custserv #cem #cxm
Choypw

Oct 18 09:34:51
Read The #CEM Daily ▸ today's top stories are contributed by @Choypw and @fredzimny ▸ http://t.co/arL9ubK
kfiveson

Oct 18 04:00:36
Sincere thanks to @jonathanopp @greatgreckler @SteveCongdon @alexanderkoene @Choypw for sharing our content!
Emotivebrand

Oct 18 02:49:06
Ever tried? Ever failed? No matter: Try again. Fail again. Fail better. - Beckett via @Choypw #leadchange
KnowledgeBishop

Oct 17 22:22:37
RT @tedcoine: RT @stephaniethum: RT @Choypw: Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute
RossLeadership

Oct 17 22:21:29
RT @stephaniethum: RT @Choypw: Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute #custserv #service
tedcoine

Oct 17 19:06:36
"Ever tried. Ever failed. No matter. Try again. Fail again. Fail better." Samuel Beckett #life #leadchange
Choypw

Oct 17 18:41:37
@mpace101 @chowpw agree w u both. Many factors contribute to the experience #cexSunday
bsdalton

Oct 17 18:08:07
@Choypw Thanks for the RT!
Hyken

Oct 17 18:03:47
Good service comes from the head. Great service comes from the heart. h/t @DisneyInstitute #custserv #service
Choypw

Oct 17 17:20:03
In a word or two, reply to tell us what yout think distinguishes good service from great service. #service
DisneyInstitute

Oct 17 17:15:23
RT @bsdalton: Do products still matter? Or is it truly an experience economy? If not now, when? #cexSunday | Products deliver experiences.
Choypw

Oct 17 12:56:54
Customers remember unique experience, but they find unique positive experience unforgettable. #cem #cxm
Choypw

Oct 17 10:52:56
RT @MorrisTed: Create shareholder & customer value instead./It isn't "instead." create shareholder wealth "by" creating customer value.
tedcoine

Oct 17 10:20:52
RT @ShaunSmith_CEM: #CEM. Had a unique customer experience in Turkey. | Was that unique positive or negative?
Choypw

Oct 16 21:18:57
RT @ChoyPW: RT @GrahamHill: RT @AdrianSwinscoe - Are you there at the start of your customers journey? - http://bit.ly/96YB2Y
WriteTheCompany

Oct 16 20:54:23
TYVM! @ChoyPW @Aimee_Lucas for RTs ... & @Andy_McF @Sarah_Gore for inspiration ... & @ExpertInService for this week's blog letters mention!
WriteTheCompany

Oct 16 17:40:05
The Value Promise … Where Does it Go Wrong http://j.mp/b9hCoi #cem
DeliverBliss

Oct 16 17:40:04
Training can not only give us exposure to a bright idea, but it can help us focus on new and better ways of thinking. #dthink
DisneyInstitute

Oct 16 16:33:52
#CEM. Had a unique customer experience in Turkey. Got a haircut and the barber took out his lighter and blowtorched the hairs off my ears!
ShaunSmith_CEM

Oct 16 14:00:08
#leadbiz RT @gregkelemen: Management is efficiency climbing the ladder; leadership determines if ladder is leaning against the right wall.
tedcoine

Oct 15 22:25:02
Definitely! RT @thehrgoddess: Not all of us will do great things in life, but we can all do the small things in life greatly. ~James Yatras
responsetek

Oct 15 19:17:47
Six Steps to developing a fool-proof customer loyalty program via businessweek.com http://tinyurl.com/25lbadb
Hyken

Oct 15 14:18:14
Don't allow indifference in customer service - By @Sarah_Gore | Stance - Customer Experience: Exemplified - http://bit.ly/dwwMKj
WriteTheCompany

Oct 15 10:46:56
Are you using these 3 Powerful Words daily http://bit.ly/awsndO via @Brainzooming | Try also I Love You and I Forgive You. #life
Choypw

Oct 15 10:45:49
RT @Leadershipfreak: Compare yourself with your potential not your progress. #leadbiz
tedcoine

Oct 15 04:17:55
Employee Engagement: Do You Believe What We Believe? #HR #employees http://post.ly/14PyT via @Emotivebrand | Believe in your employees!
Choypw

Oct 15 02:47:50
RT @fredzimny: Check out SlideShare : The customer journey canvass #custsrv #servicedesign #cem http://slidesha.re/9rrnHe <well mapped
bsdalton

Oct 15 02:05:04
It takes a moment to TELL someone you love them: It takes a lifetime to PROVE it. - @LeadToday
KnowledgeBishop

Oct 14 21:35:05
Companies customers love work hard not to lose their personality—not in their products, not in their service, not in anything they do. #cem
JeanneBliss

Oct 14 20:20:09
@LindaIreland @Choypw Agree. Need an underlying business model http://tinyurl.com/ybysc47 and a way to develop it http://tinyurl.com/54s27l
GrahamHill

Oct 14 20:00:45
TY for RT, Daryl! RT @Choypw: Has Dell lost its focus? New post http://bit.ly/9z4HYK #CEX #cem #strategy
LindaIreland

Oct 14 19:59:19
@bsdalton Are you thinking experience & expectation are synonymous? I think later is part of former- exp is what happens & how I feel...
LindaIreland

Oct 14 19:40:15
Makes a good arguement RT @Choypw: RT @DeliverBliss: Customer loyalty is a two-way street http://j.mp/bUvZVX via @kevinstirtz
NewWorkTrends

Oct 14 19:11:07
If an opportunity is off the charts, there’s no point in saying it’s two times off the charts.
MARTYneumeier

Oct 14 18:47:39
@GrahamHill: @LindaIreland @Choypw Understanding under-served customer jobs - yes! PLUS answering "What SHOULDN'T we do?"
LindaIreland

Oct 14 18:44:32
Has Dell lost its focus? New post (& link) http://bit.ly/9z4HYK #CEX #cem #strategy
LindaIreland

Oct 14 17:45:03
Customer Experience Affects Attitudes And Behaviors http://ow.ly/2TwBY #cex
Customer1CRM

Oct 14 16:26:57
Quit counting time and start making time count. Zig Ziglar
TomZiglar

Oct 14 14:52:55
@LindaIreland @Choypw Key for Dell is understanding how they can use their capabilities to innovate around under-served customer jobs
GrahamHill

Oct 14 14:18:36
RT @marketingprofs The '8Ps' of Buying Triggers : MarketingProfs http://bit.ly/9PZ02q
CareerScribe

Oct 14 13:30:12
@GrahamHill @Choypw New post - and great timing w/our recent needs/outcomes convo: http://bit.ly/aanVuw Thoughts?
LindaIreland

Oct 14 13:23:04
Which best solves YOUR customer's need? RT @kencooperusa: 5 Disruptive Cust Exp Strategies«Customer Experience Matters http://bit.ly/cbDvC8
LindaIreland

Oct 14 11:21:23
@Jabaldaia @Expectusin2013 @MartijnLinssen @ArnoldBeekes @tdebaillon @prem_k @Choypw Thanks for the congratulations. Much appreciated.
GrahamHill

Oct 14 08:51:49
@GrahamHill Congratulations! When will you travel to HK again?
Choypw

Oct 14 05:43:32
@LindaIreland @Choypw Care! It's not just about money. Value co-creation also encompasses knowledge, relationships and so much more
GrahamHill

Oct 14 05:25:36
Ever notice? The tangible (eg product, price) parts of a #custexp best solve the customer's need; the emotional part best creates loyalty.
LindaIreland

Oct 14 05:14:30
@GrahamHill @Choypw Agree. Every exp starts w/ a person & a need they'd trade money to solve. Whether/not & how well solved=outcome.
LindaIreland

Oct 14 02:00:05
When you do what you love, you never really 'work.' - via @BrendenMWright
KnowledgeBishop

Oct 13 19:30:10
Measuring the purchasing power of the subconscious experience | Beyond Philosophy http://ow.ly/2SJkt
ColinShaw_CX

Oct 13 18:15:11
@Terry_Summer @clearaction @ingridvangent @Choypw @kman120 @CocoQuanYin Thanks for all of the RT!
Hyken

Oct 13 17:05:19
@Choypw RE Jobs: Emotional = how I feel, Relational = how I feel/am perceived by closest friends, Social = how I am perceived by others
GrahamHill

Oct 13 16:49:28
@Choypw @DawnaMaclean Thanks for the RT =) Happy Wednesday!
responsetek

Oct 13 16:47:43
Just two main jobs/outcomes/needs: rational & emotional. relational is emotional and social mix. 2/2 @GrahamHill cc @LindaIreland
Choypw

Oct 13 15:06:06
@GrahamHill Value=jobs done=outcomes achieved=needs solved. cc @LindaIreland
Choypw

Oct 13 14:35:43
The 8 Stupidest Management Fads of All Time. (BNET) #Management | http://ow.ly/2SmLV
AMAnet

Oct 13 13:26:10
Enable, Empower, Engage: Key to Social CRM Success http://goo.gl/fb/ukUlv #custserv
YourCustomers

Oct 13 12:11:10
RT @GrahamHill: We know what value for firm is. Value for customer is the missing half of balanced value equation | Value is need solved?
Choypw

Oct 13 10:39:11
RT @adrianswinscoe: Are you there at the start of your customers journey? http://bit.ly/96YB2Y If not you might be missing an opportunity
GrahamHill

Oct 13 07:51:52
VMV (vision/mission/values) is brand promise. Walk the talk to deliver positive brand experience. #cem #cxm #leadbiz
Choypw

Oct 13 07:39:55
Great leaders are miracle workers: making impossible possible. Jesus is perfect example. #leadchange
Choypw

Oct 13 05:48:36
Two chance at happiness- are you happy 'at the moment'?; are you happy with your life? What Really Matters http://bit.ly/a1cgMT
nedkumar

Oct 13 04:45:36
RT @responsetek: RT @ClienteerHub: Customer Experience Management is Doing the Right Thing http://bit.ly/cVcsGc by @clearaction #cem #cex
Choypw

Oct 12 16:32:00
When brand is lovemark, customers will not allow brand experience to go wrong. GAP is good example. #cem #cxm
Choypw

Tweets of 5-11 Oct 2010

Oct 11 21:50:04
Is your company creating customer loyalty? 10 questions to find out. http://bit.ly/a8D8nw
JeanneBliss

Oct 11 16:21:03
RT @joepine: Steven Weber (as Forrest Gump) with great summary of the Experience Economy http://bit.ly/aqCN1X #cem #cxm
Choypw

Oct 11 15:35:03
Growth through Focus: A Blueprint for Driving Profitable Expansion. (Strategy+Business) #Leadership | http://ow.ly/2Rz3B
AMAnet

Oct 11 07:19:17
If your brand delivers negative customer experience, customers will still move on... to another brand. #cem #cxm
Choypw

Oct 10 15:24:25
RT @sarah_gore: Amen. RT @jen_reyna: RT @Houthum: Employee satisfaction = customer satisfaction #leadbiz http://bit.ly/aAzR4K #custserv
tedcoine

Oct 10 02:59:13
Designing Innovative Services Begins with Four Questions: Lance Bettencourt via @hbr http://bit.ly/bU8KkY #ctss #servicedesign
Reaburn

Oct 09 14:43:02
RT @Choypw: #custserv should be practiced every day not just week. Every day can be happy not just birthday./So true!
tedcoine

Oct 09 13:59:38
RT @Leadershipfreak: What are you doing to get to the next level? "Personal Accountability" http://ht.ly/2R2te #leadbiz
tedcoine

Oct 09 12:09:28
RT @joegerstandt: RT @malcolmxfound: Quote of the day "A candle loses nothing by lighting another candle" #leadbiz
tedcoine

Oct 09 03:39:18
Overdone email signature-http://bit.ly/aCsjw9 via @bhc3 @sjohnson717 > Bad little things #cem #cxm
Choypw

Oct 08 18:01:29
Customer Experience Leadership Survival Guide – Part 4. The REAL world approach to integrating customer experience. http://bit.ly/bjswSn
JeanneBliss

Oct 08 16:52:51
Totally agree, especially meaningful ones. RT @Choypw Touchpoints are opportunities to deliver positive experience. #cem #cxm
tlloyd25

Oct 08 15:51:21
More #FF @jen_reyna @JenKuhnPR @DeliverBliss @Leadershipfreak @Marcio_Saito @smaxbrown @expertinservice @Choypw @LindsayFultz @sarah_gore
responsetek

Oct 08 14:11:00
RT @Choypw People want brands to deliver experience beyond what they promise via @Emotivebrand #cem #cxm | Rational needs fulfilled first!
tlloyd25

Oct 08 11:45:43
RT @Choypw: touchpoints are opportunities to deliver positive experience. #cem #cxm < and there r more than most think
bsdalton

Oct 08 09:24:07
“Transaction is being replaced by relationship as the source of value in business.” - @brucenussbaum http://bit.ly/d74JKl via @johnt
GrahamHill

Oct 08 04:25:49
It's pathetic that companies are "forced" to serve true customer needs only when they realize the power ... http://post.ly/118KE @steverubel
Choypw

Oct 08 02:12:14
People want 2 connect w/brands that make them feel good on levels beyond what the brand's product/service experience delivers #brandstrategy
Emotivebrand

Oct 08 01:18:01
RT @RapidBI: Chinese proverb: For 1yr of prosperity-grow grain. for 10yrs-grow trees. for 100yrs of prosperity-grow people. #leadbiz
tedcoine

Oct 07 17:35:03
When brand is rationally strong, negative emotional experience won't impact biz performance. #cem #cxm
Choypw

Oct 07 17:34:21
It's not doing well by doing good, but doing good by doing well. http://bit.ly/buZHxG #sogetisummit
joepine

Oct 07 11:03:02
RT @thinktank_: Bechmarking doesn't differentiate - it commoditizes. ~Renee Mauborgne | Agreed! #cem #cxm
Choypw

Oct 07 07:52:20
Fastest Way to Lose Customers http://j.mp/a3QzWR via @ScepticGeek | experience-related as people are emotional-driven #cxm #cem
Choypw

Oct 07 03:00:48
@rbacal So what does a company want from anyone? cc @jeannebliss #cem #custserv
Choypw

Oct 07 02:31:41
Consistently inconsistent experience rules! > The Science of Keeping it Real-http://bit.ly/dwr0pG via @TickYes #cem #cxm
Choypw

Oct 06 18:23:09
@DaniDCute Appreciate your mention.
Choypw

Oct 06 17:39:51
RT @Choypw - The more you tweet, the more similar content you'll read. Waste of time tweeting nowadays. #ff #Twitter #Tweeples
DaniDCute

Oct 06 17:39:06
The more you tweet, the more similar content you'll read. Waste of time tweeting nowadays. #ff #Twitter #Tweeples
Choypw

Oct 06 16:48:22
The Customer Experience Journey to Wow-http://is.gd/fEhJW via @kfiveson @responsetek | Focus on 5W1H of touchpoint #CEM
Choypw

Oct 06 15:42:24
Your Number One Competitor is the Status Quo http://bit.ly/dqRCMG
CEB_MLC

Oct 06 14:00:52
RT @scottmckain: If you're unwilling to look your people in the eyes, don't be surprised if they don't share your vision http://ez.com/aver
vanbael

Oct 06 12:26:59
Make Little Things Count Beta: Tweets of 28 Sep-4 Oct 2010: RT @Choypw: RT @MichaelHinshaw: How important is custo... http://bit.ly/czDzSQ
MargotSA

Oct 06 06:53:04
Engage employees! http://ow.ly/2P2m1 via @responsetek @IncMagazine | +ve employee experience is achieved by empathetic listening. #cem #cxm
Choypw

Oct 05 22:03:05
Definitely! RT @themarketingguy: It’s not what people hear, it’s what they repeat. http://ow.ly/2P1AK
responsetek

Oct 05 18:05:11
Why Customer Service is the New Marketing http://ow.ly/1r0aWK
cxpbootcamp

Oct 05 18:01:07
Everybody is into experience. But what is experience without action? via @9INCHmarketing @pyotr | experience is action! #cem #cxm
Choypw

Oct 05 17:40:08
Customer Experience Leadership Survival Guide – Part 3. The REAL world approach to integrating customer experience. http://bit.ly/bjpWWR
JeanneBliss

Oct 05 15:44:30
Why Relationships at Work Are So Important--new article from Ken Blanchard Ignite newsletter http://ow.ly/2OMLu
LeaderChat

Oct 05 15:10:19
@Choypw thanks for the mention!!
responsetek

Oct 05 12:24:24
Retweets Occur in 1st Hour http://bit.ly/9UWSa0 via @MarketingProfs | Recency is everything, but why? #marketing
Choypw

Oct 05 12:21:00
Measuring subconscious experience http://ow.ly/2OyCZ via @ColinShaw_CX | Quantify quality possible/necessary? cc GrahamHill #cem #cxm
Choypw

Oct 05 11:57:02
The real cost of free by @doctorow http://bit.ly/anF2ma via @meika
VenessaMiemis

Oct 05 11:09:50
RT @ariegoldshlager: Track hidden metrics: http://bit.ly/bJYMMj Cc... @wimrampen
GrahamHill

Oct 05 02:55:02
make little things count... Make A Big Difference! - Favorite #Sales quote from @Choypw member of our Grp http://ht.ly/1GnoO #in
sales_eu_org

Oct 05 02:36:06
Hope you did something today that will make tomorrow even better! THX for the RT @embracegracie @Choypw Cheers, Jen
JenKuhnPR

Oct 05 01:32:40
The Leadership Lessons of Ants http://s.hbr.org/9Pi0B4 via @HarvardBiz
Choypw

Oct 05 01:18:40
People don't buy for logical reasons. They buy for emotional reasons. via @responsetek @faithmonkey1 | They buy for both reasons. #cem
Choypw

Tweets of 28 Sep-4 Oct 2010

Oct 04 18:21:56
Experiential Marketing: Delivering A Brand Experience - http://tinyurl.com/experiential101 by @mschumer
Brainzooming

Oct 04 18:00:05
Post-sale is important, too. Show customers ways to use your product beyond their original intent. http://ow.ly/2Obkp #cex
MichaelHinshaw

Oct 04 16:57:19
Do SOMETHING today that you will be proud of TOMORROW! via .@larryczerwonka
JenKuhnPR

Oct 04 16:35:02
5 #CEM Myths --> http://ow.ly/2O8Xf
responsetek

Oct 04 16:00:05
Nice read! RT @jberkowitz: 7 Principles of Loyalty Marketing- http://bit.ly/bamAoo #scrm #loyalty #marketing
responsetek

Oct 04 13:15:18
RT @KnowledgeBishop: Appreciate RTs @sunflowermommie @Mdembo @jamesbcc @LadyEleanorA @pauljansen @DondiScumaci @meparker7 @Choypw>>...:-))))
LadyEleanorA

Oct 04 12:52:49
The Four Elements of Buyer Experience Ecosystem Thinking http://goo.gl/fb/CZKOM #custserv
YourCustomers

Oct 04 12:20:57
Appreciate RTs @sunflowermommie @Mdembo @jamesbcc @LadyEleanorA @pauljansen @DondiScumaci @meparker7 @Choypw
KnowledgeBishop

Oct 04 09:00:29
Emo-Func in good and bad times-http://www.thevalueengineers.com/tag/emo-func/ #cem #cxm
Choypw

Oct 04 06:31:00
“Innovation is what customers and clients adopt,” move “from greater creation of choice to greater value from use” Michael Schrage
BNNS

Oct 03 21:44:08
RT @bartdecraene: @wimrampen @KRCraft @JustinFlitter @bsdalton @tomasacker Agree. Happy & a need solved aren't the same. Value =need solved.
LindaIreland

Oct 03 19:00:14
Common sense isn't always common practice. #dthink
DisneyInstitute

Oct 03 17:56:03
Old biz concepts still work just that the 5W1H has changed. Stop reinventing the wheel but go figure out the new 5W1H. #business
Choypw

Oct 03 12:05:02
Smile: It increases your face value. via @RichardBejah
KnowledgeBishop

Oct 03 06:05:40
Thx @CustomerKing @CarmenVriesema @insidedmedia @VictorHaze @Cogiva @ireneclng @steveshu @mikefixs @spokencomm @Choypw 4 RT's & mentions!
wimrampen

Oct 02 18:50:03
How to avoid being average. #Leadership | http://ow.ly/2N3SB
AMAnet

Oct 02 18:20:44
RT @Jon_Ferrara: Apple's segmentation strategy and why it works http://pulsene.ws/7kKT #Marketing
wimrampen

Oct 02 16:33:30
"Great companies have a vision, a higher purpose. Chase the vision, not the money, and the money will follow." @Zappos #inc5000
mikehofman

Oct 02 15:49:42
You too! RT @Choypw: @Emotivebrand Appreciate your RT. Have a great weekend!
Emotivebrand

Oct 02 15:40:40
@Emotivebrand Appreciate your RT. Have a great weekend!
Choypw

Oct 02 14:00:57
Superb :-) RT @Choypw: The only reason why customer experience is poorly done is because employee experience is seldom done right. #cem #cxm
Emotivebrand

Oct 02 13:24:23
The only reason why customer experience is poorly done is because employee experience is seldom done right. #cem #cxm
Choypw

Oct 02 11:30:01
Effective branding is not about building brand for the firm but for the customers so it stays in mind! #cem #cxm
Choypw

Oct 01 23:25:04
I love the quote, "Aim at nothing, you will hit it every time." That is so true!
kenblanchard

Oct 01 21:51:16
RT @Agotthelf: Profits or pipedreams: Business models make the difference via @ariegoldshlager #scrm http://fb.me/unZHEiMX
bsdalton

Oct 01 20:51:54
CREATIVE WORLD ☀ #FF @LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @CreativeDynamix @RevezNexus @Omaniblog @MDDdesign @choypw @thinktank_
cineandreea

Oct 01 20:28:57
@clearaction @Choypw @responsetek @CarmenVriesema @evolutionfiles Thank you for the RT. Have an AMAZING weekend!
Hyken

Oct 01 20:23:14
@LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @cineandreea @CreativeDynamix @Omaniblog @MDDdesign @choypw < love the creative minds
RevezNexus

Oct 01 20:18:02
#FF Creative Thinkers @LarryTolpin @ralph_ohr @Jabaldaia @jorgebarba @cineandreea @CreativeDynamix @RevezNexus @Omaniblog @MDDdesign @choypw
thinktank_

Oct 01 20:06:54
Is your customer segmentation effort failing? http://j.mp/cW4ElZ via @markpricemsg
DeliverBliss

Oct 01 20:05:03
Where is the value of your #brand? http://ow.ly/2N6VF
MichaelHinshaw

Oct 01 19:57:51
TY 4 RT n chats this wk @barrypeters @Liberant @chuckhall @Choypw @mpace101 @cxpbootcamp @9inchmarketing @writethecompany @skip7547 #ff
bsdalton

Oct 01 18:55:02
So true! RT @Choypw: Maslow is invalid if people are greedy. They move on even when basic needs aren't fulfilled. #cem #cxm
responsetek

Oct 01 18:50:03
Making over McDonald's -Taking a new look at the customer experience of a classic fast food restaurant. http://bit.ly/9Otycy @fastcompany
JeanneBliss

Oct 01 16:47:40
@Choypw you too!
responsetek

Oct 01 16:35:29
@responsetek Appreciate your mention! Have a great weekend!
Choypw

Oct 01 16:11:40
#FF Interesting tweeps! @KateNasser @Marcio_Saito @MKCallConsult @KnowledgeBishop @lorijovest @ADHumlen @Choypw @KristinaEvey @enthused
responsetek

Oct 01 15:34:07
@Choypw We are indeed! What are you working on these days?
CEB_MLC

Oct 01 15:24:07
http://bit.ly/afiiEp
ShaunSmith_CEM

Oct 01 14:51:18
As long as $ is the decision factor, brand has almost no impact on customers. #cem #cxm
Choypw

Oct 01 14:37:23
@CEB_MLC Are you following me then?
Choypw

Oct 01 14:14:40
Good Article on: "Customer Loyalty" - The New Standard for Success http://exm.nr/bSkRbt on examiner.com
Hyken

Oct 01 13:40:59
It's a powerful #brand only when customers are willing to pay more. 2/2 #cem #cxm
Choypw

Oct 01 13:40:36
I'm willing to spend US$65 for Apple mouse but not US$35 for Timberland shirt. 1/2 #cem #cxm
Choypw

Oct 01 13:17:08
@jsenft @cxpbootcamp @jackieyeaney @Choypw Thanks for your RTs.
CBWhittemore

Oct 01 05:35:22
When customer needs are self-initiated, brand is worthless. When needs are firm-driven, #brand is priceless. #cem #cxm
Choypw

Oct 01 04:53:41
Maslow is invalid if people are greedy. They move on even when basic needs aren't fulfilled. #cem #cxm
Choypw

Oct 01 04:45:35
When "fast-cheap-good" is all the customer wants, rational experience but not emotional is all that matters! #cem #cxm
Choypw

Oct 01 04:07:56
@Choypw Always my pleasure. You've got the pulse of the customer. I value your insights. Great wkend to you, Jen
JenKuhnPR

Oct 01 04:06:04
@JenKuhnPR Appreciate your RT! Have a great weekend.
Choypw

Oct 01 03:54:31
RT @KetelboeterPR: @Choypw: It's naive 2 expect person 2 change yrs of habit after just 1day of training! #leadchange @meredithbell
JenKuhnPR

Sep 30 22:00:19
Sustainability: The next customer battleground? http://ht.ly/2LNw6 #csr
MyCustomer

Sep 30 21:02:43
Training is mostly if not mainly used to improve employee experience. #cem #cxm #leadchange
Choypw

Sep 30 20:59:48
It's naive to expect a person to change years of habit after just 1-day of training! #leadchange @meredithbell
Choypw

Sep 30 20:56:35
Training is always only the first step. Action learning plan which usually lasts for months comes next. #leadchange @meredithbell
Choypw

Sep 30 20:54:18
Training is useless if it's not relevant to particpant's needs. #leadchange @meredithbell
Choypw

Sep 30 20:40:40
It's important to know the difference between training and development. #leadchange @meredithbell
Choypw

Sep 30 20:40:09
RT @Choypw: Training can only help employees become more aware of the implications of their behavior. #leadchange @meredithbell
mikehenrysr

Sep 30 20:39:38
Training can only help employees become more aware of the implications of their behavior. #leadchange @meredithbell
Choypw

Sep 30 20:29:46
RT @cxpbootcamp @CBWhittemore: 'Outside In' puts customers ahead of capabilities http://bit.ly/crIluf #cem | Inside out if employees first!
Choypw

Sep 30 19:51:08
RT @bitflaneur: "You cannot design an exp itself bc exp requires interpretation." http://j.mp/d3E723 AP responds to IA. http://j.mp/9jWvaT
GrahamHill

Sep 30 19:28:35
Highly recommended: #Cluetrain vs. Madison Avenue #custsrv #servicedesign #cem http://ping.fm/aKkh3
fredzimny

Sep 30 18:56:21
@responsetek Appreciate your RTs!
Choypw

Sep 30 18:46:54
Designing Innovative Services Begins with Four Questions http://s.hbr.org/9um4n7
HarvardBiz

Sep 30 18:32:41
Effective branding is about the ability to represent customer's personal branding. #cem #cxm
Choypw

Sep 30 18:21:22
RT @AdaptivePath: Our collected thoughts. Blog post by @thegreatsunra "Can experience be designed?" http://bit.ly/bYPSHY
GrahamHill

Sep 30 16:25:05
RT @Choypw: RT @MichaelHinshaw: How important is customer experience to customers? http://ow.ly/2JBYo | Always begins with employees first!
responsetek

Sep 30 13:33:04
@thehunterswife @Choypw @LKStelsel thanks for the RTs
PerkettPR

Sep 30 09:02:33
@Choypw I have sent you some info via DM on this
EffectiveExp

Sep 30 08:42:50
@EffectiveExp I have problems RT your tweets... because your tweets are protected?
Choypw

Sep 30 08:30:51
Reframing brand experience: The experiential meaning of Harley–Davidson http://tinyurl.com/3yfuct7
GrahamHill

Sep 30 08:18:16
RT @EffectiveExp: Introduction to Service design and Brand experience #servicedesign #cem http://slidesha.re/duSKvH
GrahamHill

Sep 30 05:09:09
Top 10 Customer Experience Incompetencies http://j.mp/9T4IHi via @btemkin
DeliverBliss

Sep 30 00:59:40
RT @JeanneBliss: Engaged employees drive performance, or success inspire engagement? http://bit.ly/c1Dz7I @Gallup | It's virtuous cycle!
Choypw

Sep 30 00:55:13
RT @MichaelHinshaw: How important is customer experience to customers? http://ow.ly/2JBYo | Always begins with employees first! #cem #cxm
Choypw

Sep 29 20:52:39
@Choypw @responsetek @glfceo @bsdalton thank you for retweets!
ej_butler

Sep 29 17:37:49
RT @KnowledgeBishop @umairh: Don't be a resource, be a source. Don't react, act. Don't execute, elevate. #inspiration | Don't sink, think!
Choypw

Sep 29 17:35:51
RT @Customer1CRM: Interesting Customer Service Facts http://ow.ly/2LG0T #custserv | How many are still relevant? #cem #cxm
Choypw

Sep 29 17:30:05
RT @Choypw: @bsdalton: @ej_butler High-quality #CustServ starts w/ u. Here's how 2 prioritize it http://j.mp/cmIfo9 /via @IncMagazine #CEM
responsetek

Sep 29 16:44:42
"RE: @perkettpr “The most important thing in communication is to hear what isn't being said."" Peter Drucker That says … http://disq.us/nmc3i"
Choypw

Sep 29 15:43:32
Join @HBRexchange for tomorrow's #HBRchat at 1pm EDT on the new era of #empowered employees. Details: http://s.hbr.org/bnEP8P
HarvardBiz

Sep 29 15:35:44
What is Competitive Advantage? Two CEO’s Share Their Secrets http://ht.ly/2KUrb v/ @Choypw cc @TTSrategy #strategy #leadership
thinktank_

Sep 29 13:50:17
RT @ej_butler High-quality customer service starts with you. Here's how to prioritize it http://j.mp/cmIfo9 /via @IncMagazine #custserv #cem
bsdalton

Sep 29 13:46:53
#CEM Truth #8 – Oftentimes, The Most Impactful Experiences For Customers Are Not What You Think They Are « http://anni.es/9CkwfQ
cxpbootcamp

Sep 29 13:41:17
Your customers think you're a real SOB...so you might as well live up to it. http://t.co/4xx0ctB #custserv
DeliverBliss

Sep 29 10:38:47
Customer-Driven #Innovation-http://bit.ly/auOiv0 via @ariegoldshlager | Any customer can inspire if firm is humble to listen and learn!
Choypw

Sep 29 08:41:37
@meannie Great Annie. Appreciate much your help. :)
Choypw

Sep 29 08:11:04
GREAT new online magazine, TABS (Trends/Anthropology/Brands/Strategy) from @Canvas8 http://bit.ly/bFu22O
joepine

Sep 29 05:54:27
A Better Choosing Experience http://t.co/VQwXs4F #cem #cxm
Choypw

Sep 29 04:44:32
Read The #customerexperience Daily http://t.co/aCiQSRy Today's top stories contributors: @onioninsights @Choypw @laurafaulkner
faz_kerk

Sep 29 02:05:02
When one can manage oneself, everything becomes easily manageable! #LeadChange via @Choypw
KnowledgeBishop

Sep 28 21:57:19
Read The #customerexperience Daily ▸ today's top stories are contributed by @onioninsights @Choypw and @laurafaulkner ▸ http://t.co/HNVgF30
customerfix

Sep 28 21:40:22
Great Customers Inspire Great Innovations http://s.hbr.org/b9opaU
HarvardBiz

Sep 28 18:18:42
@Choypw actually I haven't been... There was a great tool a while back that was free but I think its paid now. Let me research and @ u ltr
meannie

Sep 28 16:50:02
Customer Experience Leadership Survival Guide – Part 3. The REAL world approach to integrating customer experience. http://bit.ly/bjpWWR
JeanneBliss

Sep 28 16:04:34
The value of an hour of work (infographic): http://bit.ly/9lPxwt
AmirKassaei

Sep 28 16:01:17
11 Trends in Web Logo Design: The Good, the Bad and the Overused - http://mash.to/2L8CS
mashable

Sep 28 12:28:41
Know Your Enemy: The People Who Block Buy-In http://s.hbr.org/c2xLO8
HarvardBiz

Sep 28 10:56:07
@Choypw I use backupify. It sends a weekly PDF. Very good service.
KnowledgeBishop

Sep 28 09:22:44
@Choypw I've followed you so you can dm me. Please do the same so we can continue in private.
alfaguru

Sep 28 09:13:56
@alfaguru Understood. How much are you talking about?
Choypw

Sep 28 09:10:41
@Choypw I need to spend time working out why the OAuth code it uses no longer works. some funding for that would help!
alfaguru

Sep 28 09:07:48
@Choypw I don't back up my tweets. Just like I don't back up my face to face conversations. Sorry I can't help.
GrahamHill

Sep 28 08:49:10
Time management is always self management. When one can manage oneself, everything becomes easily manageable. #BeTheOne #LeadChange
Choypw

Sep 28 08:37:27
@alfaguru What do we need to do to maintain Tweetake? It's really the best so far!
Choypw

Sep 28 08:35:43
@alfaguru Oh that's really too bad. I've been searching for an alternative but there is none in the market that's as good as Tweetake.
Choypw

Sep 28 08:23:09
@Choypw it's not down, but it's not working - don't know why. Will look into it when I have a chance.
alfaguru

Sep 28 07:42:51
@cxpbootcamp Annie, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:42:23
@KnowledgeBishop Bishop, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:41:35
@GrahamHill Graham, how do you back up your tweets? Tweetake is dead so I have to search for another backup tool. Please help.
Choypw

Sep 28 07:40:26
@tweetbackup Can you do favorites backup in csv format?
Choypw

Sep 28 07:21:19
@alfaguru Is Tweetake down, or is the service not available anymore...?
Choypw

Sep 28 01:13:10
Does Customer Experience Really Matter? http://t.co/YOpxJ4L
JeanneBliss

Tweets of 21-27 Sep 2010

Sep 27 22:48:37
RT @HarvardBiz: The New Normal Is the Old Normal http://s.hbr.org/99AprH | All changes come from the same origin.
Choypw

Sep 27 18:36:03
New post at 1 to 1 Blog - Does Customer Experience Really Matter? http://t.co/nPqZerf #cem #cxm #customerexperience
LiorStrativity

Sep 27 14:37:16
What is competitive advantage? 2 CEO's share their secrets http://bit.ly/dxbPG1 #FT #WSJ #leadership
TheForumCorp

Sep 27 13:57:10
RT @tdebaillon Are conversations events or objects?... http://bit.ly/avdif3 good one to think about in relation to #scrm #analytics
wimrampen

Sep 27 12:55:13
RT @timkastelle The Problem with Metrics http://bit.ly/bL6O3j
Digitaltonto

Sep 27 12:45:13
Brand Is Culture, Culture Is Brand http://s.hbr.org/ahlTyb
HarvardBiz

Sep 27 12:28:44
@Reaburn niche focus = #custserv good point. Scaling a unique exp hard. goes back to focus - op, product, customer. pick one.
bsdalton

Sep 27 10:13:08
Anu Helkkula on Service Experience in an Innovation Context http://bit.ly/cLbWQ2 Worth a read
GrahamHill

Sep 27 04:08:35
RT @Choypw: RT @KnowledgeBishop: Here is the secret weapon: KINDNESS http://bit.ly/caElCQ #cctr #cem #cxp
cxpbootcamp

Sep 27 01:41:42
Good read: "Customer-Centric Market Model" by @sehlhorst http://bit.ly/9dlpJj (tx for the link @kinaze!)
immeria

Sep 26 16:09:08
A destination without #branding is like a balance sheet without goodwill http://ht.ly/2K3jK Great post by brand aficionado @scottsherrard √
thinktank_

Sep 26 14:44:05
Marketing tip #43: Differentiate your product with a memory http://goo.gl/fb/nSbDD #sales
YourCustomers

Sep 26 12:52:07
Internal service excellence precedes external service excellence: The latest fr @KristinaEvey http://bit.ly/am3WQL #custserv
Reaburn

Sep 26 12:46:29
Good Debate in the comments: Bad Customer Experiences Are More Expensive Than You Think via @DeliverBliss http://bit.ly/b6wHpJ #custserv
Reaburn

Sep 26 11:41:37
Appreciate the recent RTs!! @cineandreea @hdbrandtalk @thecorknews @kencurtin @cafegusto @Lrasquilha @SmarterEgg @CreativeDynamix @Choypw
thinktank_

Sep 26 06:32:55
I keep thinking about that #onethingaboutme, and realize that there's more than #onethingaboutme. So I give up! :)
Choypw

Sep 26 06:08:53
"With great power comes great responsibility." Spider-Man | But what is power? #LeadChange #Leadership #Management
Choypw

Sep 26 02:12:59
@davidcamps Definitely! People's wants are unlimited but resources are scarce that's why we have opportunity cost. Eco 101 stuff, agree?
Choypw

Sep 25 20:55:34
Study shows happy employees are good for business. Inc Magazine article: http://bit.ly/9GYQxb
zappos

Sep 25 20:23:45
A fun and educational read. People who became nouns: http://goo.gl/PbyW (via @avinash)
nedkumar

Sep 25 20:02:53
How to change hearts, minds, and actions http://om.ly/vUAj
GuyKawasaki

Sep 25 19:08:00
The Quality Service Difference http://bit.ly/cRAZEK #service (via Rilous Carter)
DisneyInstitute

Sep 25 18:16:02
Be light in dark corners of your world! #Leadchange
brandleadership

Sep 25 16:30:09
The “Law of Effect” – Putting The Pieces Together http://goo.gl/fb/7EjnB #sales
YourCustomers

Sep 25 15:05:02
In this 3-minute video, Kathy Sierra wonders whether carrots & sticks are the right motivators even for horses. http://youtu.be/6EbjwYouqSw
DanielPink

Sep 25 14:05:02
Here is the secret weapon: KINDNESS http://bit.ly/caElCQ #cctr #cem #cxp
KnowledgeBishop

Sep 25 10:00:12
@Choypw Hi, I agree but also you can have different must haves and a couple of nice to haves, like the kano model focus,¿Don´t you think ?.
davidcamps

Sep 25 09:24:17
Turn Customer's Want into Need-http://bit.ly/9rTSXY | Could this be done?
Choypw

Sep 25 09:19:41
Need is must-have. Want is nice-to-have. Create customer want only when customer need is fulfilled. #cem #cxm
Choypw

Sep 25 05:20:36
@WriteTheCompany @nedkumar @markjbradford @kammerait @fergusbisset @futurescape @Choypw @KRCraft @NewWorkTrends Thx 4 RT's & mentions
wimrampen

Sep 25 04:11:44
RT @MarkTamis: A Great Experience is Your Best Marketing by @CRMOutsiders http://bit.ly/bDMiCh #scrm #crm
wimrampen

Sep 25 04:01:52
TY 4 RTs @DrBret @JeannieCW @STELLAshopper @ResponseTek & @JeanneBliss @Stellashopper @DeliverBliss @Cogiva @JCCarcamo @ChoyPW 4 inspiration
WriteTheCompany

Sep 25 03:36:53
A brand should equal something rational to survive like Xerox, then something emotional to propser like Apple. #cem #cxm #brand
Choypw

Sep 25 03:33:30
If your brand does not equal anything like Xerox equals copy, Kleenex equals tissue, then your brand is nothing. #cem #cxm #brand
Choypw

Sep 25 02:41:19
@responsetek LOL!!! It's just movie channel to me! There ain't much brands like Xerox (equals copy) and Kleenex (equals tissue). #cem #brand
Choypw

Sep 25 01:11:00
RT @KetelboeterPR: Customer Service Wake Up Call http://tinyurl.com/292jzvg #custserv #cem #service (via @JenKuhnPR)
bsdalton

Sep 25 01:07:36
RT @NYC_CoachO: Do what you can, with what you have, where you are. ~Theodore Roosevelt < love this!
KetelboeterPR

Sep 24 23:05:02
For generousity and wisdom, #FF @lrmeyer747 @juliov27612 @tadams_InMind @Choypw @LadyEleanorA @auntivi + @brandleadership
KnowledgeBishop

Sep 24 21:28:01
Negative feedback hard to deliver? Yes. Necessary? Yes. And nothing improves until someone's willing to [really] listen. http://ow.ly/2JBvo
MichaelHinshaw

Sep 24 20:52:27
THXS! RT @WriteTheCompany #FF @ElodieChizat @ChoyPW @Brian_Clark @BSDalton @KristinaEvey @DeliverBliss @EricJacques @TraciBrowne @BethHarte
skip7547

Sep 24 20:14:02
..and growing @ChoyPW @EricJacques @expertinservice @Jon_Ferrara @amandakaufmann @ShellyKramer @jeffreyjkingman @responsetek @reaburn #ff
bsdalton

Sep 24 19:53:12
You get to design the experience. Your customer gets to decide whether it's worth a sh*t. Listen and tweak accordingly. #cem
DeliverBliss

Sep 24 19:43:57
Play is the greatest natural resource in a creative economy –@laurasgt ' s presentation on the future of play: http://bit.ly/bmyvEr #video
frogdesign

Sep 24 17:28:51
#FF Faves 2: @ElodieChizat @ChoyPW @Brian_Clark @BSDalton @KristinaEvey @DeliverBliss @EricJacques @TraciBrowne @BethHarte @Cogiva @Skip7547
WriteTheCompany

Sep 24 16:35:05
Chick Fil A's Customer Experience Maximizes Marketing and Advertising. http://bit.ly/c17VDB
JeanneBliss

Sep 24 16:18:02
@Choypw I guess it's a success then, bc it's HBO to me!
responsetek

Sep 24 16:05:04
Addicted to Love: Diminishing marginal utility in relationships. http://nyti.ms/bRFfMF
freakonomics

Sep 24 15:55:44
What's HBO to you? TV? Or HBO? If it's HBO, then its brand strategy is a success. #cem #cxm
Choypw

Sep 24 12:51:49
#FF Shouts!@KaryD @stephaniethum @LaurelKaufman @elodiechizat @choypw @RussLol @LeydaHernandezV The WHOLE #custserv Gang! @Jon_Ferrara
ty_sullivan

Sep 24 11:20:13
Here are my five secrets to business success http://bit.ly/9RRE7U
richardbranson

Sep 24 09:11:37
@stevevargo Knowledge@Wharton post on Rolls Royce Power by the Hour http://tinyurl.com/dmfy92 and working paper http://tinyurl.com/33vwn2x
GrahamHill

Sep 24 08:49:06
The 5W1H of Value Co-Creation-http://tinyurl.com/2uc63tc via @wimrampen @GrahamHill
Choypw

Sep 24 08:33:55
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value http://tinyurl.com/2u2ljtn cc @pgreenbe via @wimrampen
GrahamHill

Sep 24 07:51:10
RT @EskoKilpi: The Collaborative Organization http://bit.ly/cxmFt9
futurescape

Sep 24 03:59:33
RT @Digitaltonto: The Ad Contrarian: Analyzing Everything And Understanding Nothing http://bit.ly/9Z0sRR Makes a very important point
wimrampen

Sep 24 03:22:21
RT @Reaburn: RT @WriteTheCompany RT @ChoyPW @JeanneBliss #Customer Experience Leadership Survival Guide Part 1 http://bit.ly/b3C1Yg
LindaIreland

Sep 24 03:18:13
New #customerexperience 'stat of the week' - Struggles with differentiation: http://bit.ly/c1tsEw
LindaIreland

Sep 24 02:55:52
RT @WriteTheCompany RT @ChoyPW @JeanneBliss #Customer Experience Leadership Survival Guide Part 1 http://bit.ly/b3C1Yg #CustServ
Reaburn

Sep 24 02:21:34
RT @ChoyPW @JeanneBliss #Customer Experience Leadership Survival Guide Part 1 - http://bit.ly/b3C1Yg - #CustServ
WriteTheCompany

Sep 24 00:44:14
TYVM!!! @ChoyPW @RussLoL for RTs... & @BGriffin04 for the list addition... & @TraciBrowne @BethHarte for blog comments
WriteTheCompany

Sep 23 22:45:03
Customer Experience Leadership Survival Guide-Part 2. The REAL world approach to integrating customer experience. http://bit.ly/bSZC0p
JeanneBliss

Sep 23 19:27:55
To create enduring relationships, we'll HAVE to keep our promises to one another. @SusanMazza #LeadChange
KnowledgeBishop

Sep 23 19:17:59
Work relationships are no longer driven by chains of command. @SusanMazza #LeadChange
KnowledgeBishop

Sep 23 19:09:09
Leadership is not about position. @SusanMazza #LeadChange
KnowledgeBishop

Sep 23 09:00:13
@Choypw complain to Twitter - they set these limits, we can only do what they allow us to.
alfaguru

Sep 23 08:59:48
You have a brand when your brand has a character or represents something; otherwise, it's just a name. #cem #cxm #marketing
Choypw

Sep 23 08:59:43
@Choypw if you can't see these entries using other tools, then Tweetake can't see them either - I'm pretty sure Twitter won't let us.
alfaguru

Sep 23 08:41:08
There's no such thing as experience/expectation escalation when relationship is built. #cem #cxm #custserv
Choypw

Sep 23 08:18:17
Management Tip: Create a Simple Strategic Principle http://s.hbr.org/aLZQQc
HarvardBiz

Sep 23 05:37:41
Different definition... RT @Choypw: "Insanity is doing the same thing over and over while expecting different results." Albert Einstein
samsonkwok

Sep 23 05:17:40
@alfaguru Not really. So there is no way Tweetake can get it done now?
Choypw

Sep 23 05:17:02
Does anyone know how to backup favorites? Please help. #Twitter
Choypw

Sep 23 03:16:17
Stop satisfying customer needs. Start fulfilling their wants instead. #marketing #cem #cxm #custserv
Choypw

Sep 23 03:13:31
Between need and want, it's purchasing power. #cem #cxm
Choypw

Sep 22 23:35:03
Three levels of the Voice of the Employee | Forrester Blogs http://anni.es/aWEHiO
cxpbootcamp

Sep 22 21:06:59
"Vision without execution is a daydream. Execution without vision is a nightmare" -Japanese Proverb (via @zappos)
exectweets

Sep 22 20:04:50
Consistency builds trust, which builds brand awareness, which builds brand evangelism. RT @mattdelman #socialID #custserv
KnowledgeBishop

Sep 22 19:29:23
"Insanity is doing the same thing over and over while expecting different results." Albert Einstein #life #cem #cxm
Choypw

Sep 22 19:17:32
@responsetek @expertinservice @KristinaEvey @Choypw @Jedlangdon thx for RTs!
bsdalton

Sep 22 18:25:02
RT @Choypw: @Customer1CRM: Voice of the employee http://ow.ly/2Hymi | It starts with one, one employee at a time. #cxm #cem
responsetek

Sep 22 18:10:17
Customer Experience Leadership Survival Guide-Part 1. The REAL world approach to integrating customer experience. http://bit.ly/b3C1Yg
JeanneBliss

Sep 22 18:06:29
The Power of Apology, Little BIG Video #41 http://is.gd/fnone ^SD
tom_peters

Sep 22 17:47:45
wouldnt this site b more valuable if it brought #customers and companies together? value of complaint? http://bit.ly/Doomh #custserv
bsdalton

Sep 22 15:43:56
Yes, it's a "Top xx" list. But this Top 10 from @BrandingInsider is a good reminder if you've forgotten the basics. http://ow.ly/2Ibxp
MichaelHinshaw

Sep 22 12:47:58
@Choypw yes but what I was asking was can you access those older faves through any other client interface at all eg tweetdeck.
alfaguru

Sep 22 11:50:41
@alfaguru That's why I like Tweetake. It's the only backup tool that does favorites backup! Other backup apps are not as good as yours!
Choypw

Sep 22 11:48:02
Sir Terry Leahy spends every Friday on the shop floor, do you? http://t.co/v6Pku2Q
Choypw

Sep 22 10:29:33
Thx 4 RT's @Karin_de_Beer @Agotthelf @CarmenVriesema @prem_k @martintenvoorde @Choypw @nedkumar @davidhagar @__contagious__ @enabledRambler
wimrampen

Sep 22 09:44:40
@Choypw I tried to ask yesterday but Twitter was down - can you see al of them using otherTwitter tools?
alfaguru

Sep 22 09:33:19
Thanks for RTs @SemiraSK @wimrampen @xnetinfosys @taninhataniatan @rsarasua @Jabaldaia @zards @ralph_ohr @choypw @Avinio @gpach01
tdebaillon

Sep 22 08:55:11
Management Tip: Develop the 4 Qualities of an Inspirational Leader http://s.hbr.org/diyVzg
HarvardBiz

Sep 22 05:56:38
Do you know the rational and emotional needs of your employees? And are you meeting them? #custserv
Choypw

Sep 22 05:28:11
Customer Engagement begins with Customer Experience. Employee Engagement comes before Customer Engagement. #cem #cxm
Choypw

Sep 22 05:27:14
Employee Engagement comes before Customer Engagement! #cem #cxm
Choypw

Sep 22 05:17:42
Customer Engagement begins with Customer Experience. #cem #cxm
Choypw

Sep 22 05:14:56
@alfaguru Please help... I really need to get all those favorites backup...
Choypw

Sep 22 05:13:01
Special Issue of the Journal of Service Research on Customer Engagement http://bit.ly/9lofOE #acinsights #crm #scrm
wimrampen

Sep 22 03:49:12
How to avoid regrets? Find the positive in any decision that wouldn't have happened if you'd made an alternative decision.
Brainzooming

Sep 22 02:34:51
Q to CEO: Are your employees happy? If no, why? If yes, how? Avoid no and apply yes to customers. #custserv
Choypw

Sep 22 02:17:12
RT @Customer1CRM: Voice of the employee http://ow.ly/2Hymi | It starts with one, one employee at a time. #cxm #cem
Choypw

Sep 22 01:54:10
Here's an equation: If you promise "X" but then deliver "X minus 1", good #custserv should immediately provide "X+1"
KnowledgeBishop

Sep 22 01:27:42
Q to CEO: How do you stand out in a sea of sameness? What is your one signature differentiator in customer experience #custserv #custserv
9INCHmarketing

Sep 22 01:22:53
Good Product earns loyalty. Good #CustServ earns customer advocacy.
Marcio_Saito

Sep 22 01:11:36
4. Are you personally satisfying your customers? (as much as that makes sense for a CEO) #custserv
tedcoine

Sep 22 01:10:29
2. Is your industry doing a good job satisfying the customer? 3. Is your company doing a good job satisfying the customer? #custserv
tedcoine

Sep 22 01:09:01
My standard opener w/ CEOs consists of 4 questions. 1. Over all, as a customer, are you getting better service than 10 years ago? #custserv
tedcoine

Sep 22 00:54:24
Can there be a customer centric company without a maveric CEO? Yes It must be a grass root commitment #cem #customer
LiorStrativity

Sep 22 00:53:35
Employees have more power to make a difference than they are willing to recognize. Focus on the authority, access and network you have #cem
LiorStrativity

Sep 21 22:00:14
Respect is about giving others the freedom to choose. #custserv RT @Choypw
KnowledgeBishop

Sep 21 21:20:04
(Pic) The Customer Is Not Always Right - http://anni.es/bzqjzE
cxpbootcamp

Sep 21 21:04:03
The problem with business metrics: Measurability decreases as importance increases.
MARTYneumeier

Sep 21 16:04:44
@nedkumar Not just previous touchpoints experienced by self, but also wom from others given previous experience exists.
Choypw

Sep 21 16:02:33
@nedkumar That's the meaning of "experience the experience." :) #custserv #cem #cxm
Choypw

Sep 21 14:56:02
@Choypw Also, often we do not decompartmentalize our evaluations to just the 'immediate' touchpoint - prev. engagements weigh in. #custserv
nedkumar

Sep 21 14:51:51
@Choypw Evaluations normally end up with a conclusion (result) - No? #cem #cxm #custserv
nedkumar

Sep 21 13:20:20
RT @meannie: Customer Experience Truth #7 - Bringing The Brand And Brand Promise To Life Is A Big Piece Of Cust Exp: http://wp.me/p13uyv-3q
DeliverBliss

Sep 21 11:52:26
V.Kumar: Capturing Total Customer Engagement Value (pdf) http://bit.ly/cXcP5k - Must read #marketing #metrics #customer #value
wimrampen

Sep 21 09:54:24
@nedkumar If experience is noun, then it's result. If verb, then it's the evaluation of value created at touchpoint. #cem #cxm #custserv
Choypw

Sep 21 09:43:05
Respect is about giving others the freedom to choose. #leadership #management #custserv
Choypw

Sep 21 09:36:05
@alfaguru So there is no way for me to get back all favorites even if I'm willing to pay...? :'(
Choypw

Sep 21 08:31:05
@Choypw complain to Twitter! I changed server and lost our whitelisting and despite asking twice they haven't put it back. :(
alfaguru

Sep 21 08:12:38
Thx 4 RTs @CATREAL @martintenvoorde @futurescape @suijkerwerk @Reklama_Link @tdebaillon @Choypw @CRMStrategies @brianvellmure @commsinparis
wimrampen

Sep 21 07:18:32
The co-creation connection (pdf) http://bit.ly/azzC8S
wimrampen

Sep 21 07:10:03
RT @Choypw: RT @YourCustomers: Yo! That’s A Nice Way To ‘Delight’ A Customer! http://goo.gl/fb/T1y6r #customerservice
ArtiSol

Sep 21 06:56:07
Interesting overview of Customer Experience & it's relation with brand loyalty [pdf] http://bit.ly/9A6vyS #cex #loyalty #brand
wimrampen

Sep 21 06:51:52
@Choypw @joepine @davidcushman Chocolate: One of the few products where consumption regularly surpasses even heightened expectation
GrahamHill

Sep 21 06:35:54
RT @Choypw: RT @joepine @masscustomizeit Chocri brings chocolate to the web http://bit.ly/bdd4kx | Value co-creation with customers?
GrahamHill

Sep 21 06:14:50
So to excel in #scrm #crm or just plain customer relationship, all touchpoints should be optimized to provide delightful engagement 2/2
nedkumar

Sep 21 06:14:23
Experience is the integrative result of an engagement between the customer & the firm through its multiple touchpoints. #scrm #custserv ½
nedkumar

Sep 21 05:59:05
RT @joepine @masscustomizeit Chocri brings chocolate to the web http://bit.ly/bdd4kx | Value co-creation with customers? cc @GrahamHill
Choypw

Sep 21 03:46:44
Why umbrella not raincoat? Customers always prefer convenience to functionality. #cem #cxm
Choypw

Sep 21 03:35:02
Appreciate RTs @Choypw @EJEllisTweets @JEMcCrae
KnowledgeBishop

Sep 21 03:18:18
Many too common. RT @Choypw: RT @WriteTheCompany: 15 #customerservice no-nos - http://bit.ly/dhKmkF - #CustServ
RussLoL

Sep 21 02:45:32
15 #customer #service no-nos - http://bit.ly/dhKmkF - #CustServ
WriteTheCompany

Sep 21 02:00:03
If an objective is met at the expense of one's own ethics, can it truly be called a success? http://t.co/ovRv9S7
KnowledgeBishop

Sep 21 01:22:47
@alfaguru I love Tweetake a lot. If I am willing to pay to get all favorites backup instead of the last 1000 only, what do I need to do?

Choypw