May 31 23:49:27
RT @GuyKawasaki How to (simply) use Twitter to reach your customers http://is.gd/cxrUy
May 31 23:48:12
"If today were the last day of my life, would I want to do what I am about to do today?" Steve Jobs
May 31 23:45:32
How to (simply) use Twitter to reach your customers http://is.gd/cxrUy
May 31 23:39:57
Oh... It's June today!!! 7 months later we have another year. How have you lived so far?
May 31 23:36:17
Thanks for the RT's & mentions today @matt_L @Reaburn @ainebelton @tedcoine @Choypw @lanebaldwin
May 31 23:25:42
RT @Toni_Newman Thoughtful RT: @SAlhir RT @joankw: The 5 Habits of Employees That Produce Happy Customers http://bit.ly/af8ySy @JohnAssaraf
May 31 23:24:42
RT @ekolsky btw, @jacobm here is a great discussion on loyalty ((L-in, must be member of group CEM Professionals) http://bit.ly/bsKPAh
May 31 23:23:40
RT @Toni_Newman Great article by Brett King on the real business worth behind innovating the customer experience. http://ow.ly/1Se7A
May 31 23:19:56
RT @Reaburn RT @tedcoine RT @royatkinson: Unexpected #CustomerService experience -http://bit.ly/ccSmpz Short, powerful post.
May 31 23:17:16
t h i s i s a r t . . .
May 31 23:16:00
Great article by Brett King on the real business worth behind innovating the customer experience. http://ow.ly/1Se7A
May 31 21:50:39
RT @tedcoine RT @royatkinson: Unexpected #CustomerService experience - new post in The Think Zone http://bit.ly/ccSmpz Short, powerful post.
May 31 20:19:55
btw, @jacobm here is a great discussion on loyalty ((L-in, must be member of group CEM Professionals) http://bit.ly/bsKPAh
May 31 17:46:32
Thoughtful RT: @SAlhir RT @joankw: The 5 Habits of Employees That Produce Happy Customers http://bit.ly/af8ySy Excellent post @JohnAssaraf
May 31 16:02:28
RT @GuyKawasaki What you miss when you blink http://u.nu/9xq2b
May 31 15:50:31
What you miss when you blink http://u.nu/9xq2b
May 31 15:25:05
Need some inspiration? 30 Beautiful Website Designs – Check it out http://ow.ly/1QiEA
May 31 15:20:32
Collection of excellent print ads http://idek.net/1fF0
May 31 15:02:30
"Build a Business, Not Just a Client List" via @markmcguinness http://shar.es/mdkOf Amen.
May 31 14:50:32
25 useful resources to improve your writing http://tinyurl.com/2837w7t
May 31 13:50:48
RT @HarvardBiz Managing the Productivity Paradox http://s.hbr.org/aoJNGg
May 31 13:17:32
Managing the Productivity Paradox http://s.hbr.org/aoJNGg
May 31 11:11:18
Are Emotions Feelings?-http://bit.ly/aB3FhB
May 31 10:48:45
“You can never step into the same river; for new waters are always flowing on to you.” Heraclitus... and that's experience...
May 31 10:21:45
experience is more than 5 senses, but heart, head and hands.
May 31 10:06:32
RT @wimrampen RT @GrahamHill: Integrating Experience Across Touchpoints-http://bit.ly/b2LWmR #cex (via @Choypw)
May 31 09:47:09
RT @Choypw: experience produces emotions.
May 31 09:46:05
What's Grundey talking about?!
May 31 09:45:02
"...with however, an emphasis on the emotions and senses lived during the immersion at the expense of the cognitive dimension." (2 of 2)
May 31 09:44:30
"Experience is defined as a subjective episode in the construction/transformation of the individual..." (1 of 2) Grundey (2008)
May 31 09:30:35
experience produces emotions.
May 31 07:50:31
What you miss when you blink http://tinyurl.com/2b5d5so
May 31 06:58:00
Eight Building Blocks of CRM-http://bit.ly/9SwUa8
May 31 05:31:43
Somewhere in time...
May 31 05:21:59
"You start paying attention to things that are constantly changing instead of things that last." Rework 2010... so where is the origin?
May 31 05:16:20
"A lot of companies focus on the next big thing... that's a fool path. You start focusing on fashion instead of substance." Rework 2010
May 30 20:39:21
"Customer experience is holistic and involves the customer’s cognitive, affective, emotional, social and physical responses." JR 2009
May 30 20:38:27
“Customer Experience is the internal and subjective response customers have to any direct or indirect contact with a company." JR 2009
May 30 20:37:01
"Personal experience involves customers ""at different levels (rational, emotional,
sensorial, physical, and spiritual).” JR 2009"
May 30 20:35:42
"Experience is strictly personal." JR 2009
May 30 20:34:00
“Customer experience originates from a set of interactions between a customer and a product, a company... which provoke a reaction." JR 2009
May 30 20:30:33
"An experience is a personal occurrence founded on the interaction with stimuli which are the products or services consumed." Grundey (2008)
May 30 19:20:02
Yes! Words Make Art: Typography Portrait http://ow.ly/1QiyC
May 30 16:56:07
Customer Experience Creation-http://bit.ly/b6sIvp #toex
May 30 16:53:47
Co-Creation Experiences-http://bit.ly/c0dqRF
May 30 16:45:30
Transparent Sales Processes Build Trust http://goo.gl/fb/mw4Ld #sales
May 30 16:34:37
What is ART?
May 30 14:35:27
@Choypw [ireneclng] co-creation is generally the accepted term but i agree it's many-to-many
May 30 13:25:48
@Choypw [GrahamHill] Co includes more than one too. Customers, companies, partners, etc.
May 30 13:23:52
@GrahamHill @ireneclng Should it be multi-creation instead of co-creation? We're now into the many-to-many experience economy. #toex
May 30 12:55:37
RT @GrahamHill @ireneclng Need to link value instrument to micro-foundations of co-creation capabilities model too
May 30 12:50:08
RT @Toni_Newman RT @positivityblog: New on the blog: Do You Make These 10 Common Mistakes When You Think? - http://bit.ly/a9fEsh
May 30 12:49:08
RT @GrahamHill Good examples of Experience personalization, without being co-creation http://bit.ly/c9t9HP by @masscustom (via @wimrampen)
May 30 09:05:56
Some good examples of Experience personalization, without being co-creation http://bit.ly/c9t9HP by @masscustom (via @wimrampen)
May 30 09:04:05
@ireneclng Need to link value instrument to micro-foundations of co-creation capabilities model too, I.e. your paper taken to the next stage
May 30 08:51:08
@Choypw [ireneclng ] tks for interest.presenting initial thoughts @ frontiers in services conf in Sweden. papers take another yr but will share when able
May 30 07:54:28
RT @ireneclng @GrahamHill we are starting to design the instrument to measure interactions (co-production) now. a challenging task
May 30 07:54:02
@ireneclng I'm very interested in what you've been doing. Is it possible to share with me your masterpiece when it's done?
May 30 07:35:45
@GrahamHill we are starting to design the instrument to measure interactions (co-production) now. a challenging task
May 30 04:36:07
Integrity Builds Customer Satisfaction, Service, and Loyalty - @KristinaEvey on the 6pm.com / Zappos response to their $1.6M pricing mistake
May 30 01:21:00
WTF! I am not allowed to unfollow people I do not want to follow with Twitterific!?
May 30 01:08:58
Should we think twice before designing a touchpoint experience? Or just blink... Then hope for the best, and prepare for the worst?
May 30 00:40:35
Why is life full of ups and downs? Then is consistent positive touchpoint experience possible?
May 30 00:12:28
is almost there...
May 29 12:27:26
Integrated Customer Experience Management Model-http://bit.ly/dAYUsF #toex
May 29 12:19:18
Consistency: The Key to a Great Customer Experience-http://bit.ly/aUFptf #toex
May 29 12:05:32
Build Loyalty Through Experience Management-http://bit.ly/anbxH0 #toex
May 29 11:57:55
How to Lead the Customer Experience-http://bit.ly/bYKRNC #toex
May 29 11:54:45
Customer Experience: Everything Is An Emotional Buy-http://bit.ly/b2XSJA #toex
May 29 11:44:55
Feelings of Emotion and Self-http://bit.ly/cdn1SQ
May 29 09:36:17
RT @GrahamHill: RT @Choypw: Remembering Dr CK Prahalad-http://bit.ly/bAKnDs
May 29 09:13:22
@ireneclng Interactions as assets. Interesting idea. Assumes value is co-created. Valuation a challenge. Required for capability investments
May 29 09:03:40
RT @ralph_ohr: Agree - must read! RT @wimrampen: I. Wladawsky-Berger on 2010 IBM Global CEO Study http://bit.ly/cOdKke - must read
May 29 08:59:48
RT @Choypw: Remembering Dr CK Prahalad-http://bit.ly/bAKnDs
May 29 08:58:17
@Choypw [GrahamHill] Read Damasio... :-)
May 29 08:56:47
@GrahamHill Cool... so what's the difference between emotions and feelings...?
May 29 08:55:47
Remembering Dr CK Prahalad-http://bit.ly/bAKnDs
May 29 08:55:09
@Choypw [GrahamHill] John Lambie is confusing emotions with feelings. He should read Damasio to really understand the differences #toex
May 29 08:51:14
RT @innovate: Innovation Perspectives - When to Co-Create - http://su.pr/2vX7Hi - Mark Roser
May 29 08:43:03
@GrahamHill Yes please Graham.
May 29 08:42:29
How to Manage Moments of Truth-http://bit.ly/cv7YZB #touchpoint #toex
May 29 08:40:54
How to Create Brand Experience-http://bit.ly/aPHhCw #toex
May 29 08:40:06
@Choypw [GrahamHill] I will let you know next time I am in Hong Kong or Shenzhen. Maybe we can meet up then.
May 29 08:34:54
Creating a 20/20 customer experience: From customers to advocates-http://bit.ly/ajdZda #touchpoint #toex
May 29 08:33:17
The Long Wow http://slidesha.re/H1QoR
May 29 08:32:00
Understanding Customer Needs and Managing the Customer Experience-http://bit.ly/cvRj4N #touchpoint #toex
May 29 08:30:53
Building Loyalty through Customer Experience-http://bit.ly/9ZtQ39 #toex
May 29 08:21:07
How to Improve Customer Retention by Building Emotionally Engaging Customer Experiences-http://bit.ly/a25OfD #touchpoint #toex
May 29 08:19:00
"Emotion experiences do not play a rational role in action selection unless one is aware of one’s emotion." John Lambie #toex
May 29 08:16:24
Emotion Experience, Rational Action, and Self-Knowledge-http://bit.ly/9BSiPX #toex
May 29 08:14:59
The impact of interaction-http://bit.ly/ceg6Xg #touchpoint #toex
May 29 08:14:32
Employee Engagement = Rational and Emotional Connections-http://bit.ly/cQIWRp #touchpoint #toex
May 29 08:13:05
Experiental Marketing vs Traditional Marketing-http://bit.ly/bN2o7l #touchpoint #toex
May 29 08:09:06
The Customer Lens: An Approach to Customer Touch Point Analysis-http://bit.ly/cpbf7I #touchpoint #toex
May 29 08:07:18
Customer Satisfaction & Loyalty Measurement-http://bit.ly/cBl1zi #touchpoint #toex
May 29 08:05:09
Customer Experience Boosts Revenue-http://bit.ly/9GUzjH
May 29 08:03:55
The No. 1 Challenge to Effective Customer Experience Management is Lack of Corporate Strategy-http://bit.ly/968kmf #touchpoint #toex
May 29 08:00:26
Customer Experience Analytics-http://bit.ly/bZe5th #touchpoint #toex
May 29 07:58:59
Cultivating the Top-Priority Touchpoint http://shar.es/meFHg
May 29 07:30:14
RT @GrahamHill: Integrating Experience Across Touchpoints-http://bit.ly/b2LWmR #touchpoint #toex (via @Choypw)
May 29 07:24:30
A TouchPoint Exercise to Help Retain Customers-http://bit.ly/cvHfzn #touchpoint #toex
May 29 06:57:49
The Customer Touchpoint Assessment-http://bit.ly/dBJZQz #touchpoint #toex
May 29 06:57:36
RT @GrahamHill: Integrating Experience Across Touchpoints-http://bit.ly/b2LWmR #cex (via @Choypw)
May 29 06:55:48
@GrahamHill It's really bad that we couldn't meet again... but you should be able to tweet in China. Let me get back to you on this later.
May 29 06:51:51
How The Top 500 Fastest Growing Companies Are Using Social Media http://tinyurl.com/yffk9rl interesting 2009 study (via @cdn)
May 29 06:51:05
Integrating Experience Across Touchpoints-http://bit.ly/b2LWmR #touchpoint #toex (via @Choypw)
May 29 06:49:24
Intel to put all its eggs in the consumer basket? http://ht.ly/1ORfd RT@ adwrighty #brandstrategy (via @Brandamentalist)
May 29 06:38:59
Glad to be back. No access to Twitter in China. Mind you, working 12-14 hour days seven days a week didn't leave much time free!
May 29 06:25:32
How to choose the perfect name for your business http://tinyurl.com/2v3h3kc
May 29 06:12:25
Integrating Experience Across Touchpoints-http://bit.ly/b2LWmR #touchpoint #toex
May 29 05:52:23
Inspect what you Expect: the eyes of customer; the ears of management-http://bit.ly/bqbGI5 #touchpoint #toex
May 29 05:50:05
"UBS on the Trail of Seamless Interaction with Its Customers-http://bit.ly/bRsTdb #touchpoint #toex"
May 29 05:48:47
Turning Your Customer Experience into PROFIT: http://bit.ly/aOWJmd #touchpoint #toex
May 29 05:31:05
"Truth or Consequences: Making the most of Touchpoint Surveys-http://bit.ly/aUiAKr #touchpoint #toex"
May 29 05:27:12
A Place for You on the One-to-One Continuum-http://bit.ly/dwui3l
May 29 05:19:47
RT @customerthink Managing Touch Point Value: 10 Steps to Improve Customer Engagement http://bt.io/FIdW #touchpoint #toex
May 29 05:17:10
"CoreMedia Multi-Touchpoint Business Solutions Guide-http://bit.ly/ccPLNV #touchpoint #toex"
May 29 05:13:48
Integrated Brand Touchpoints: owning customers across your Brand’s proprietary experience-http://bit.ly/bEPjVG #touchpoint #toex
May 29 04:49:59
If the touchpoint is not going to create positive experience, why add one more touchpoint to the relationship? #toex #touchpoint
May 29 04:46:32
Don't create a touchpoint if it's not going to deliver positive experience. #toex #touchpoint
May 29 04:37:39
Customer Experience Made Clear-http://bit.ly/cCCfs4
May 29 04:36:55
How Do I Touch Thee? Let Me Count the Ways-http://bit.ly/a28QQP
May 29 04:31:07
Brand Touchpoint Scorecard-http://bit.ly/dt33k6
May 29 04:16:05
Why Turning the Customer Experience into Emotional Engagement Adds Value to a Brand-http://bit.ly/d1b8MU
May 29 04:11:43
8 Things to Consider for a Successful Multi-Touchpoint Customer Experience-http://bit.ly/apujin
May 29 03:02:23
Discovering revenue. Delighting customers.-http://bit.ly/b3nriv
May 29 01:25:31
40 useful sites to expand your knowledge and skills http://tinyurl.com/397lf2v
May 29 01:11:57
“Time discovers truth.”-Seneca
May 28 20:29:22
How To Get Employees Engaged In a Customer Service Program http://goo.gl/fb/CddIV #customerservice
May 28 19:52:51
Workforce of One http://s.hbr.org/bnDtQm
May 28 19:36:28
Talent does what it can; genius does what it must.
May 28 19:27:21
Behavior as Communication http://bit.ly/9kBDs2 (@tomasacker blog)
May 28 18:35:08
Life is a big canvas, throw all the paint on it you can. -- Danny Kaye
May 28 18:28:51
Marketing Profs you can follow on Twitter ... http://bit.ly/cFpTuU ... via @KentHuffman
May 28 17:49:30
Time to take onwnership of your brand. http://j.mp/9NOOuM #Edelmandigital
May 28 17:25:55
"I wasn't the best because I killed quickly. I was the best because the crowd loved me." Proximo in Gladiator... and that's marketing.
May 28 16:32:43
Managing Your Cross Channel Consumer Data http://su.pr/1Cj4ph
May 28 16:00:10
New on the blog: Do You Make These 10 Common Mistakes When You Think? - http://bit.ly/a9fEsh
May 28 15:53:06
"Using Emotional Touchpoints to learn about the experience-http://bit.ly/929BD8"
May 28 15:39:00
Tweetake... I have more than 600 favorites in May...
May 28 14:50:11
What Exactly Is Touchpoint? http://lnkd.in/F8JqZF
May 28 14:05:34
The top 1,000 websites, according to Google http://bit.ly/brJP7K ... interesting
May 28 14:05:32
Your brand is what you tell people to think about you. Your reputation is how people actually feel about you. #brand #reputation
May 28 13:58:00
Fast Company names the "100 Most Creative People In Business 2010" http://om.ly/kZww
May 28 13:56:09
12 Things Good Bosses Believe http://s.hbr.org/8XB5sP
May 28 08:49:45
Management Tip: Rid Your Organization of Email Dysfunction http://s.hbr.org/dfhjpt
May 28 08:09:13
People come and go... as long as we understand this, nothing really matters.
May 28 08:08:49
is trying to understand the root cause of negative touchpoint experience.
May 28 06:54:30
Apple Makes It Easier for Self-Published Authors to Sell Ebooks in the iBookstore http://bit.ly/aYmZw7 (Fast Company)
May 28 06:46:26
WTF!!!
May 28 04:49:05
"Ideas are having sex with each other as never before." via @mattwridley http://bit.ly/ayqIX6
May 27 22:12:51
What Would da Vinci and Edison Say to Today's Innovators? http://ht.ly/1QTiF #innovation
May 27 20:03:25
calls it quits.
May 27 19:27:20
Luck is not the key requirement: http://bit.ly/bg8y4a -- a shot at "I just got lucky" apologies for success.
May 27 18:25:13
Customer Experience Case Studies: Morgan Sindall Outif. Setting competitive advantage in the B2B market http://ow.ly/1Q07r
May 27 17:34:26
8 customer experience megatrends http://bit.ly/aXl32W Via @btempkin
May 27 17:01:46
"Storytelling reveals meaning without committing the error of defining it. - Hannah Arendt"
May 27 15:12:45
Designers are beginning to pay more attention to behavior change theory in their work. http://bit.ly/9S1ANk and http://bit.ly/bPhKLF
May 27 14:00:19
Find out if your company is customer-centric taking our customer experience strategic questionaire http://ow.ly/1Q06V
May 27 13:01:44
Emotional Branding - The New Paradigm of Connecting #Brands to People http://ht.ly/1QBiO
May 27 10:51:51
Good feedback on my session. Am now thinking of interactions as assets and seeing my cocreation model develop further #in
May 26 20:18:24
RT @experienceproj The Best Alternate Ending To Lost http://bit.ly/dbOa28
May 26 12:58:05
Prevention and Consumer Self-management http://s.hbr.org/c61ez3
May 26 12:40:35
towards value, we need to understand intelligent design. why are we settling for a static design and complain when customers dont conform?
May 26 09:15:38
Why do people think that 'value' is a static concept? It's changeable depending on context and fulfill different outcomes
May 26 08:08:23
Management Tip: 3 Tips for Making Small Talk with the Big Boss http://s.hbr.org/aYrJRf
May 26 05:06:51
is making little things count again!!! :)
May 26 04:31:56
Want to have breakthrough results? The formula is simple do more of what is working, do less of what isn't and try... http://bit.ly/bzqAvC
May 26 00:31:05
RT @colourlovers Reading -> 10 thoughts on business card design http://ow.ly/1N9CD
May 26 00:27:52
RT @kenblanchard Three Strategies to Lead Gen Y: http://bit.ly/cpTBbZ via @addthis
May 25 22:56:31
Top brands on Facebook: http://tinyurl.com/37a2954
May 25 22:50:03
RT @Choypw @AlanSee: "Well done is better than well said." - Ben Franklin
May 25 21:34:20
Thx @mjayliebs @CRMStrategies @brianvellmure @jacobm @sarathym @buchanla @Lager @SemiraSK @juicyinfo@spirospiliadis @Choypw 4 RT & convo :)
May 25 19:05:23
Three Strategies to Lead Gen Y: http://bit.ly/cpTBbZ via @addthis
May 25 19:05:16
Reading -> 10 thoughts on business card design http://ow.ly/1N9CD
May 25 17:50:06
Can you really track experience along touchpoints? It really depends on how you define experience... #toex #touchpoint
May 25 17:46:05
Listening. It goes a long way: http://sunnibrown.com/category/listening/
May 25 17:28:57
[U 2!] RT @Toni_Newman: To my Twitter tribe, thanks 4 helping me spread the word. Have an awesome week. @lindaAWI @Choypw @timeage @shawmu
May 25 16:56:25
"Well done is better than well said." - Ben Franklin
May 25 16:56:18
#SCRMSummit PG competing for customer's attention, sets expectations -- that sets off competing against oneself (so true)
May 25 16:45:18
If ever there's a way to destroy a brand quickly, organisational discord may well be the key. http://ow.ly/1P7SB
May 25 16:36:32
If you can't be a good example, at least be a warning for the poor souls who meet you.
May 25 16:23:05
Letting Go: http://ht.ly/1PFwI
May 25 16:16:22
Why Controlling Bosses Have Unproductive Employees http://s.hbr.org/cRZtij
May 25 15:55:44
Awesome RT:@BobBurg Just 2 words 4 this..."Brill"&"Yint" RT @chrisbrogan: How do U turn leads into relationships? - http://bit.ly/9WJwmE
May 25 15:25:52
How do you measure your progress toward achieving your goals? http://bit.ly/9UVRwS
May 25 15:10:19
is trying to use sinablog... the Chinese version of Twitter...
May 25 15:00:01
Performance is always tied to the individual's character. Character is your destiny. http://bit.ly/9IdeAh
May 25 14:31:43
Successful relationships - WAY more than any other factor - are the key to human happiness. Go hug your homies today.
May 25 14:23:41
Is there any difference: profitable sustainability vs sustainable profitability?
May 25 14:21:34
RT @HarvardBiz The Soul of Leadership http://s.hbr.org/a7q1by
May 25 14:17:28
The Soul of Leadership http://s.hbr.org/a7q1by
May 25 14:04:44
Consistent authenticity is the key to profitable sustainability. #brandstrategy #brand #toex
May 25 14:04:15
@mikhailbaynes @kathyzader @John_Leonard @Toni_Newman @0neLife @Choypw @Stickin_To_It @JWean @theoriginalPGC Thank U4 ur kind Retweets!
May 25 13:56:22
@gingerhogue @jcmboyer @Choypw Thanks 4 getting the word out!
May 25 13:53:18
RT @Emotivebrand What brand do you believe consistently evokes the same feelings at every single brand interaction? #brandstrategy #brand
May 25 13:45:44
What brand do you believe consistently evokes the same feelings at every single brand interaction? #brandstrategy #brand
May 25 13:43:15
Where is ANYWHERE? How to manage touchpoint experience when touchpoint is basically everywhere? #toex
May 25 13:41:37
Competitive strategies for managing profits... Innovative strategies for managing growth... Strategic Value Management?
May 25 13:34:45
RT @Toni_Newman The power of honesty RT @BobBurg: Here is a "must read" blog post from @Randy_Gage. POWERFUL!! http://bit.ly/cGSTnV
May 25 13:32:58
RT @Toni_Newman Must read. how 2 go beyond "customer service" 2 create compelling connections that will last a lifetime http://ow.ly/1PxeJ
May 25 13:18:18
The power of honesty RT @BobBurg: Here is a "must read" blog post from @Randy_Gage. POWERFUL!! http://bit.ly/cGSTnV
May 25 13:01:12
To my Twitter tribe, thanks for helping me spread the word. Have an awesome week. @lindaAWI @Choypw @timeage @shawmu
May 25 12:50:59
Must read. how 2 go beyond "customer service" 2 create compelling connections that will last a lifetime http://ow.ly/1PxeJ
May 25 10:38:35
RT @Choypw: More on Differentiation: Building an Aspirational Brand on Today’s Brand Experience http://shar.es/mjWof
May 25 10:18:13
More on Differentiation: Building an Aspirational Brand on Today’s Brand Experience http://shar.es/mjWof
May 25 10:17:29
What's in a Brand Name? Some Companies Just Don't Want You to Know; http://shar.es/mjWb9
May 25 10:16:33
Customer Experience Matters http://shar.es/mjWbA
May 25 10:16:09
The New Language of Brand Experience: Can we (Pillow) Talk? http://shar.es/mjWbY
May 25 10:15:41
Touchpoints are powerful drivers of brand experiences and storytelling. http://shar.es/mjWbq
May 25 10:14:57
A Brand Experience Primer: Everything Matters http://shar.es/mjWb1
May 25 10:14:02
Customer Touchpoints vs Moments of Truth-http://shar.es/mjWHl
May 25 06:02:25
Listen to many, speak to a few. -Shakespeare
May 24 21:55:31
12 qualities of an entrepreneur http://u.nu/3hqka
May 24 18:45:36
RT @ekolsky #SCRMSummit my post on how you can buy loyalty -- http://bit.ly/r6sT9
May 24 18:44:31
RT @ekolsky RT @mikeboysen: What Does A Growing Company Look Like? http://bit.ly/afKD1k #crm #customercentric #notPR #SCRMSummit
May 24 18:41:24
RT @mikeboysen: What Does A Growing Company Look Like? http://bit.ly/afKD1k #crm #customercentric #notPR || excelent post #SCRMSummit
May 24 18:37:33
RT @MichaelHinshaw With a tagline like "unthink", they've already told you what to do. What did they expect? http://ow.ly/1P7EI
May 24 18:36:26
@Choypw [Lager] You said it better than I did. Yes.
May 24 18:36:07
RT @colourlovers Check this out -> 35 Sexy Black Business Cards http://ow.ly/1N9vo
May 24 18:35:20
@JimJosephExp Keep you posted.
May 24 18:34:38
@Lager Thank you for replying. Consistent authenticity is then the key to profitable sustainability.
May 24 18:30:42
#SCRMSummit my post on how you can buy loyalty -- http://bit.ly/r6sT9
May 24 18:20:04
With a tagline like "unthink", they've already told you what to do. What did they expect? http://ow.ly/1P7EI
May 24 18:05:09
Check this out -> 35 Sexy Black Business Cards http://ow.ly/1N9vo
May 24 18:00:38
@Choypw [JimJosephExp] Thanks so much! Hope you enjoy the book.
May 24 17:38:39
@Choypw [Lager] Authenticity: every communication is honest, without burying it in branding and marketing. (2 of 2)
May 24 17:37:53
@Choypw [Lager] Consistency: Every message is the same, even if it's artificial (all salesppl opening with the same "personal" story. (1 of 2)
May 24 17:29:19
@Lager What's the difference between authenticity/trust and consistency of message?
May 24 17:27:14
@ekolsky Why the 3Ps are no longer the model?
May 24 17:21:57
@buchanla word-of-mouth has always been the most powerful marketing tool... not just in the new marketing model...
May 24 17:09:41
Work Smart: Brainstorming Techniques to Boost Creativity http://bit.ly/95lEmS (Fast Company)
May 24 16:55:33
20 inspirational quotes to live by http://idek.net/1bYl
May 24 16:50:28
#SCRMSummit Want to Review this AM's tweets? http://wthashtag.com/scrmsummit
May 24 16:48:59
#SCRMSummit key takeaways - new models for sales, marketing, service are based on the idea of engagement - not managment
May 24 16:26:22
good post from @Scobleizer about the value of recommendations (relevant to #SCRMSummit) http://bit.ly/b2kaxt
May 24 16:25:32
What's stronger -- nature or nurture? http://is.gd/cnk03
May 24 16:23:53
#scrm requires thinking about emotions, attitudes and influence; not just transactions #scrmsummit
May 24 16:14:24
Consistency can be the enemy of authenticity and trust if it makes the message becomes insincere #scrmsummit
May 24 16:10:48
#SCRMSummit Authenticity and trust are what matters, much more than consistency of message
May 24 15:57:10
#SCRMSummit PG - product, placement, promotion are ka-put, no longer the model
May 24 15:55:43
#SCRMSummit PG - sales relies on customers as advocates, marketing relies on employees as advocates by doing good by the customer
May 24 15:36:47
#SCRMSummit if you don't want to read the book: the cluetrain manifesto in slide format http://bit.ly/dfJrPS (but, seriously, read the book)
May 24 15:32:46
On to the new marketing model - word of mouth has always been the most powerful marketing model #scrmsummit
May 24 15:32:29
RT @ekolsky #SCRMSummit PG: customers are self-interested, not selfish, and want value received in exchange for value given
May 24 15:24:57
RT @Toni_Newman 5th S of Successful Innovation is Simplicity. RT @DeliverBliss: The Creative Process Gone Wrong http://bit.ly/d32zDx
May 24 15:19:24
RT @HarvardBiz Good Communication Goes Beyond Open Door Policies http://s.hbr.org/bLjEJz
May 24 15:19:00
"RT @Toni_Newman Invoices as a customer touchpoint? RT @tweetmeme Service Encounters Onstage: http://bit.ly/b9Uu5I"
May 24 15:02:09
5th S of Successful Strategic Innovation is Simplicity. Here's why! RT @DeliverBliss: The Creative Process Gone Wrong http://bit.ly/d32zDx
May 24 14:00:35
#SCRMSummit PG: customers are self-interested, not selfish, and want value received in exchange for value given
May 24 13:43:00
Good Communication Goes Beyond Open Door Policies http://s.hbr.org/bLjEJz
May 24 13:30:41
Invoices as a customer touchpoint? RT @tweetmeme Service Encounters Onstage: Things to tell people who give you money. http://bit.ly/b9Uu5I
May 24 13:25:40
@JimJosephExp I've just ordered your book in Hong Kong... It'll be available mid June...
May 24 13:06:21
RT @HarvardBiz Seven Hints for Selling Ideas http://s.hbr.org/d0jaxs
May 24 12:41:00
Seven Hints for Selling Ideas http://s.hbr.org/d0jaxs
May 24 10:55:18
RT @fastcompany The Most Important Leadership Quality for CEOs? Creativity - http://su.pr/9MNbPM
May 24 10:54:30
RT @ErikPosthuma The importance of Attention - get readers attention within first three sentences. In the... http://tumblr.com/xraadssnu
May 24 10:27:00
The importance of Attention - You have to get your readers attention within the first three sentences. In the... http://tumblr.com/xraadssnu
May 24 09:58:01
It is definitely a negative touchpoint experience... 3 should take the initiative to alert every user of this temporary breakdown.
May 24 09:51:20
3 server down... impossible to get online for another 4-6 hours... WTF!!!
May 24 09:12:34
Use LinkedIn Effectively http://bit.ly/d7mmWY - Excellent points by @chrisbrogan #client
May 24 08:19:59
RT @GuyKawasaki Top 10 reasons why you should celebrate wins http://u.nu/752ja
May 24 03:48:36
RT @Reaburn RT @Brainzooming: Check out SlideShare presentation: Taking The No Out Of InNOvation http://slidesha.re/1tvnmE #innovation
May 24 03:33:38
The Most Important Leadership Quality for CEOs? Creativity - http://su.pr/9MNbPM
May 24 03:15:32
Top 10 reasons why you should celebrate wins http://u.nu/752ja
May 24 01:51:31
RT @Brainzooming: Check out SlideShare presentation: Taking The No Out Of InNOvation http://slidesha.re/1tvnmE #innovation #creativity
May 24 00:32:15
RT @ireneclng RT @wimrampen: What's Mine is Yours: The Rise of Collaborative Consumption: http://bit.ly/bN6QqK via @ariegoldshlager #p2p
May 24 00:31:13
RT @mashable Download Google Pacman Game for Free [HOW TO] - http://bit.ly/bIMysd
May 24 00:28:08
RT @GuyKawasaki 138 years worth of inventions that time forgot http://is.gd/cm0rm
May 23 20:36:00
What's Mine is Yours: The Rise of Collaborative Consumption: http://bit.ly/bN6QqK via @ariegoldshlager #p2p
May 23 19:06:46
Download Google Pacman Game for Free [HOW TO] - http://bit.ly/bIMysd
May 23 17:10:31
138 years worth of inventions that time forgot http://is.gd/cm0rm
May 23 16:42:49
When will Federer go out at 2010 FO...? 2nd round maybe... :(
May 23 12:30:04
RT @Choypw rt @thinktank_ new rules of marketing and pr revisited (comments and review) http://sn.im/vidw5 #marketing #socialmedia #cmo
May 23 12:26:29
RT @ThinkTank_ New Rules of Marketing and PR Revisited (Comments and Review) http://sn.im/vidw5 #marketing #socialmedia #CMO
May 23 08:31:03
New Rules of Marketing and PR Revisited (Comments and Review) http://sn.im/vidw5 #marketing #socialmedia #CMO
May 23 08:12:02
@ErikPosthuma So what's exactly is 80-20-30...?
May 23 06:31:17
RT @LanceScoular: 80-20-30 rule: The most successful marketers nurture the strongest relationships with their most profitable customers.
May 23 04:44:07
RT @TIME See the best cartoons of the week | http://su.pr/2Ijknu
May 23 04:43:31
RT @GuyKawasaki Powerful people make for better liars http://is.gd/cjxtp
May 23 04:43:08
RT @GuyKawasaki How do dogs perceive time? http://tinyurl.com/2e9jxgc
May 22 22:15:01
See the best cartoons of the week | http://su.pr/2Ijknu
May 22 21:20:31
Powerful people make for better liars http://is.gd/cjxtp
May 22 21:15:32
How do dogs perceive time? http://tinyurl.com/2e9jxgc
May 22 21:06:08
RT @DanielPink IBM survey asks CEO's what leadership quality they're most looking for. The answer might surprise you. http://yhoo.it/bYXqF0
May 22 16:57:51
IBM survey asks CEO's what leadership quality they're most looking for. The answer might surprise you. http://yhoo.it/bYXqF0
May 22 16:54:35
RT @GuyKawasaki Sinbad on customer service http://u.nu/3xfea
May 22 12:40:32
Sinbad on customer service http://u.nu/3xfea
May 22 04:35:50
touchpoint isn't enough? catchpoint is the next step? But how? Valuable interaction?
May 22 04:15:08
RT @Toni_Newman 10 Commandments in motion typography. How to use innovation to share your message differnently today? http://ow.ly/1Oozg
May 22 04:11:43
RT @tom_peters New posts at tompeters.com today, with one about ROIR - Return On Investment in Relationships http://is.gd/cjpnd ^SD
May 22 04:07:41
RT @GuyKawasaki How to turn problems into bright ideas http://idek.net/1ZN5
May 22 04:07:04
RT @mashable 5 Surprising Social Media Business Success Stories - http://bit.ly/9Hntid
May 21 23:03:20
2 Cool. 10 Commandments in motion typography. How could you use innovation to share your message differnently today? http://ow.ly/1Oozg
May 21 20:21:40
Thanks a million for your RTs: @borismartinez @Cork_Business @Choypw @alexander2nd @kwroisin @HNBD @ideserveajob @InfoTrustLLC @costrike
May 21 19:21:33
New posts at tompeters.com today, with one about ROIR - Return On Investment in Relationships http://is.gd/cjpnd ^SD
May 21 18:16:21
@Choypw [ideationz] Thank YOU for the RT!! Hope you will visit again and subscribe !! ( http://bit.ly/5SDW9T )
May 21 18:00:32
How to turn problems into bright ideas http://idek.net/1ZN5
May 21 17:45:43
5 Surprising Social Media Business Success Stories - http://bit.ly/9Hntid
May 21 17:44:06
What can be imagined can be achieved... but it's more powerful to achieve what hasn't yet been imagined... interactive Google logo.
May 21 15:16:06
No risk, no gain. So high expectations, high chance of negative experience? #toex
May 21 15:12:38
What causes pain? Unmet Expectations? But why? Because of high expectations? #toex
May 21 15:02:43
RT @Toni_Newman Find out how BMW Mini turned garbage into a #customer #touchpoint http://ow.ly/1O4Ja (via Paul Williams @Ideasandbox)
May 21 14:42:06
RT @HarvardBiz Does Your New Initiative Threaten Customers' Freedom? http://s.hbr.org/bDBwQI
May 21 14:41:11
How to turn pain into pleasure so the touchpoint delivers positive experience? #toex
May 21 14:08:34
Does Your New Initiative Threaten Customers' Freedom? http://s.hbr.org/bDBwQI
May 21 14:07:04
RT: @Choypw RT @MarketingProfs Although emotions are a priority, most brands don't make emotional connection: http://bit.ly/c6dugr
May 21 14:05:04
Find out how BMW Mini turned garbage into a #customer #touchpoint http://ow.ly/1O4Ja (via Paul Williams @Ideasandbox)
May 21 13:39:02
RT @MarketingProfs Although emotions are a priority, most brands don't make emotional connection: http://bit.ly/c6dugr
May 21 13:38:10
RT @ideationz Getting to the heart of buyer behavior...: http://wp.me/puCnS-8d
May 21 12:39:09
Although emotions are a priority (& website primary toughpoint), most brands don't make emotional connection: http://bit.ly/c6dugr
May 21 12:25:44
Getting to the heart of buyer behavior...: http://wp.me/puCnS-8d
May 21 11:46:46
RT @ThinkTank_ Can you capture your firm's Elevator Pitch in a single tweet? Send us your Twitch #CNTP and win a copy of Seth Godin's book
May 21 09:15:51
@Choypw [ErikPosthuma] Oh mis calculated, around 500 mil users!
May 21 09:15:29
@Choypw [ErikPosthuma] Hahaha, 1295 facebook profiles on the cover divided by around 400 million users. http://bit.ly/akaN1h
May 21 08:20:32
The art of motivating employees http://idek.net/1Z2a
May 21 08:13:45
@ErikPosthuma How...?
May 21 07:45:05
There is a .00032375 Chance that you will e on the cover of time magazine end of this month.
May 21 07:20:38
Are you familiar with the Forum's Global Leaderhship Fellows? Check out what the program is all about. http://sn.im/wldpp #GLF, #WEF ^nt
May 20 21:51:30
This makes me sad inside: Most Brands Don't Make Emotional Connections http://bit.ly/c6dugr
May 20 20:17:32
More Tools To Enhance the Customer Experience: Parature For Facebook http://goo.gl/fb/UK69G #customerservice
May 20 19:10:39
How (and Why) to Stop Multitasking http://s.hbr.org/aoIf6U
May 20 17:43:04
'You can communicate clearly but still not make a connection. The goal isn't transmission, it's reception.' v/ @thinkBIG_blog
May 20 16:45:53
Do We Get Gen \Why\"? http://s.hbr.org/cwVcGc"
May 20 13:55:04
Having great ideas is one thing. Selling them is another. RT @fastcompany: 10 More Ways to Sell Ideas - http://bit.ly/aXfaPj
May 20 12:48:33
RT @MarketingProfs Did you take our 2-minute Facebook survey yet? Please do: http://bit.ly/bhVlf7 (and RT, if you please!)
May 20 11:51:51
Did you take our 2-minute Facebook survey yet? Please do: http://bit.ly/bhVlf7 (and RT, if you please!)
May 20 11:14:13
RT @ColinShaw_CX Designing your customer experience to evoke nostalgia | Beyond Philosophy http://ow.ly/1NuhD
May 20 10:35:03
Designing your customer experience to evoke nostalgia | Beyond Philosophy http://ow.ly/1NuhD
May 20 10:07:57
@ErikPosthuma Thanks for the RT.
May 20 10:05:06
How do we manage brand experience for customer advocacy? #toex
May 20 09:56:46
How do we manage customer experience for win-win success? #toex
May 20 09:53:50
How do we manage employee experience for committed engagement? #toex
May 20 09:51:35
RT @Choypw @gapingvoid @ovoinnovation: Creativity - the mst important skill of managers/executives in the future: http://tinyurl.com/28ajl93
May 20 09:44:24
RT @gapingvoid RT @ovoinnovation: Creativity - the most important skill of managers and executives in the future: http://tinyurl.com/28ajl93
May 20 09:35:46
RT @ThinkTank_ RT @S_Sivakumar: The potential downside of Win-Win. An old piece from HBSWK http://bit.ly/cZ2jbJ
May 20 09:34:50
RT @HarvardBiz Management Tip: 4 Steps to Achieving Organizational Bipartisanship http://s.hbr.org/ba5C2u
May 20 09:33:03
RT @fastcompany The Best Branding Behind the Brands #ICFF2010 http://su.pr/2E8GfD
May 20 09:31:42
RT @GuyKawasaki 5 visual communication myths http://is.gd/cgt7y
May 20 09:29:05
RT @GuyKawasaki Must-read social media checklist by @jowyang http://idek.net/1YEt
May 20 09:28:38
RT @sclmedia_buzz #youtube Facebook, Twitter, LinkedIn, YouTube and Flickr — Your pages are set up, but ... http://bit.ly/as6sSa
May 20 09:27:20
RT @J_Canfield Can you identify the 3 stages of success? Where do you stand? http://ow.ly/1KQae
May 20 08:49:52
The potential downside of Win-Win. An old piece from HBSWK http://bit.ly/cZ2jbJ
May 20 08:20:54
Management Tip: 4 Steps to Achieving Organizational Bipartisanship http://s.hbr.org/ba5C2u
May 20 04:05:44
The Best Branding Behind the Brands #ICFF2010 http://su.pr/2E8GfD
May 20 03:20:32
5 visual communication myths http://is.gd/cgt7y
May 20 01:02:13
#youtube Facebook, Twitter, LinkedIn, YouTube and Flickr — Your pages are set up, but ... http://bit.ly/as6sSa
May 20 00:55:31
Must-read social media checklist by @jowyang http://idek.net/1YEt
May 19 23:10:04
Can you identify the 3 stages of success? Where do you stand? http://ow.ly/1KQae
May 19 19:58:58
@Choypw [Toni_Newman] Thanks for all of your RT's. Muchly appreciated.
May 19 17:52:23
What is the problem of ignoring touchpoint? You'll miss a lot of opportunities, because you don't know what to manage.
May 19 17:42:18
If Consumer Is Your Ad Agency, It's Time for a Review http://adage.com/u/A2WtGb ... good read
May 19 16:45:03
We need touchpoint because touchpoint is everywhere.
May 19 16:41:33
@butterbeanfest Do you know where can I learn more about touchpoint marketing?
May 19 16:33:32
Why we need touchpoint? How powerful is touchpoint? #toex
May 19 16:15:36
Twitter is over capacity... every now and then... what a consistent negative experience!
May 19 15:28:34
@samanthastarmer What project is it? The customer journey map-want channel-less...
May 19 15:00:20
How To Ignite Creative Leadership In Your Organization http://s.hbr.org/dlYim1
May 19 14:16:47
@Toni_Newman That's the point! And touch is not necessarily physical... it depends on where the point touches you... heart, head or hands?
May 19 14:00:26
It's called a Touchpoint for a reason. If you don't do something with it, you can't Touch anyone. #customer #touchpoints
May 19 13:39:37
The Experience of Emotion-http://bit.ly/a5OeDb #toex
May 19 13:38:08
How do we form expectations? Based on previous experience? Or word-of-mouth from others? Just how...? #toex
May 19 13:36:16
The why of touchpoint 1-why people like this touchpoint? #toex
May 19 13:33:41
The where of touchpoint 1-where are those who do not show up at the touchpoint? #toex
May 19 12:57:37
Writing good tweet takes time... even if it's only 140 characters... retweet is easier... you just pass on knowledge...
May 19 12:33:33
Creativity - the most important skill of managers and executives in the future: http://tinyurl.com/28ajl93
May 19 12:31:34
10 steps to more engaging speeches ... http://bit.ly/9e15rO ... great advice ... I wonder how many I'll break today ; - )
May 19 12:05:21
Great article: How to drown in a sea of referrals in 5 easy steps. http://ow.ly/1MNBV
May 19 09:08:23
Dutch Cities Use Interactive Billboards To Fight Street Violence http://ht.ly/1MtgL #transformcork #innovation
May 19 08:35:26
Management Tip: Decide What's Worth Your Time http://s.hbr.org/bsuvtj
May 19 06:02:16
The five pillars of social media: Audience. Network. Customers. Content. Product. All five need to be sound in order to smite enemies etc.
May 19 04:59:37
"To have, but not to hold..."
May 19 04:16:27
Video: Yes Consumer Reports wants to tackle it. Not sure what to think, it’s semi-funny and at the same time... http://tumblr.com/xraa4g5jv
May 19 02:44:59
When you're nice to people, they want to be nice back to you. http://bit.ly/czRGRw
May 18 22:57:48
Got Something to Say? Make the most of it. Check out our new comments system. Hook yourself up w/ a profile. http://bit.ly/cpSr9O
May 18 22:33:34
@leurymella How to add Twitter to Gmail: http://bit.ly/bo2ooG
May 18 22:22:49
The Transition Curve http://bit.ly/aPhcLO (OPEN blog)
May 18 21:15:03
“Creativity is thinking up new things. Innovation is doing new things.” Theodore Levitt (via @DanSchwabel http://ow.ly/1MKpj
May 18 19:45:08
The Google Rule http://s.hbr.org/9IXy9C
May 18 18:11:12
How to Lead Without Saying a Word http://s.hbr.org/c4E0Q4
May 18 17:45:07
@Choypw @ErikPosthuma Thanks for the RTs! What did you think of that article?
May 18 17:17:06
Great speaker @ Clay Chamber of Commerce. Talking about TOUCHPOINT MARKETING.
May 18 15:52:31
Restore Trust with Employees? Forget About It http://s.hbr.org/bHku22
May 18 15:12:41
Four Ways that Information Can Lead Us Astray http://bit.ly/cvf7d7 (OPEN blog)
May 18 14:58:00
Earthster: A Metric Tool for Leaders in the Age of Transparency http://s.hbr.org/9mUY0R
May 18 13:27:14
Getting to the Need-http://bit.ly/aEdpgs
May 18 13:24:24
"Getting to the Need: Driving the Right Interaction at the Right Time-http://bit.ly/dxU8Dq"
May 18 13:22:29
Brands and the Dark Side of Social Media http://s.hbr.org/doOkxB
May 18 12:53:50
Web Site Design: Simplicity vs Busyness http://su.pr/1Fa1Ff
May 18 12:49:03
3 Pillars for Aligning B2B Marketing Content with Buyer’s Goals http://goo.gl/fb/tEwd8 #sales
May 18 11:38:16
Reading: "Brand Salience: Why It's Important For Your Brand"( http://twitthis.com/udluor )
May 18 09:12:31
RT @matthewemay: Watching James Cameron talk about making Avatar: " hope is not a strategy, luck is not a factor, fear is not an option."
May 18 08:52:58
Management Tip: Consider More Than Your Own Sustainability http://s.hbr.org/c93OuQ
May 18 02:42:28
I'm not afraid to admit it. I backed up my Twitter account using http://backupmytweets.com/
May 18 00:53:39
RT @Choypw: RT @MichaelHinshaw Reading: "Experience design 201: Profiling for Maximum Sales" http://ow.ly/1Me6B #cex
May 18 00:51:36
RT @MichaelHinshaw Reading: "Experience design 201: Profiling for Maximum Sales" http://ow.ly/1Me6B #cex
May 18 00:50:44
RT @Toni_Newman Great article on how to use offline touchpoints to grow your email marketing list. http://ow.ly/1MgTQ
May 17 22:15:05
Reading: "Experience design 201: Profiling for Maximum Sales" http://ow.ly/1Me6B #cex
May 17 21:51:36
Great article on how to use offline touchpoints to grow your email marketing list. http://ow.ly/1MgTQ
May 17 18:30:32
5 Ways to be Persuasive http://om.ly/jlNx
May 17 17:52:24
For Real Productivity, Less is Truly More http://s.hbr.org/9xi8wE
May 17 17:36:57
Q&A: Why do we have trouble sleeping? | http://su.pr/2EnYy7
May 17 17:33:46
Want to Quit Facebook? Join the Crowd Leaving on May 31 http://bit.ly/boSjFS
May 17 15:56:02
Success Made Simple http://bit.ly/bdRPtC (@tomasacker blog)
May 17 15:30:02
Visual of the day: the 4 customer experience competencies http://bit.ly/dwgE7C via @btemkin
May 17 15:16:24
Five Tips for Leading Campaigns for Change http://s.hbr.org/c5jEgm
May 17 12:55:39
Great read RT @innovate: The Who What Why of Innovation http://bit.ly/ccvQu1
May 17 12:44:11
A Two-Step Plan for Changing Your Bad Habits http://s.hbr.org/bjHf9a
May 17 11:58:41
RT @sethgodins The circles (no more strangers) http://bit.ly/cVNMKQ
May 17 11:56:56
RT @ColinShaw_CX Telling stories through your customer experience | Beyond Philosophy http://ow.ly/1LI5z
May 17 11:55:48
RT @GuyKawasaki 5 basic stories that can give your speeches a boost of power http://idek.net/1X92
May 17 11:55:13
RT @HarvardBiz Management Tip: In a Turnaround, Put Culture First http://s.hbr.org/d5H02q
May 17 10:35:42
The circles (no more strangers) http://bit.ly/cVNMKQ
May 17 10:20:02
Telling stories through your customer experience | Beyond Philosophy http://ow.ly/1LI5z
May 17 08:50:31
5 basic stories that can give your speeches a boost of power http://idek.net/1X92
May 17 08:10:28
Management Tip: In a Turnaround, Put Culture First http://s.hbr.org/d5H02q
May 17 06:22:20
@JimJosephExp Customer service is only the means. Positive customer experience is the goal.
May 17 00:18:52
@j_irwin As the first touchpoint no. Normally word of mouth for me. But certainly as a major factor in the clients decision process
May 16 20:22:23
The Principle of Ox and QBQ are the 2 best books on Accountability? NAY!!!
May 16 20:19:49
@J_Canfield How to achieve accountability? The Principle of Ox? QBQ? None really works...
May 16 20:16:02
Taking 100% responsibility for your life is not easy, however it is necessary to achieve success. http://bit.ly/dlsXkl
May 16 19:55:00
"A business buys a copy machine because it needs copies, not because it wants a copy machine." 101 Things I Learned in Business School 2010
May 16 19:54:01
"There's nothing so practical as a good theory." Kurt Lewin
May 16 19:50:14
"Touchpoints are the interactions where the customer relationship with the brand is either made or broken." Kellogg on Branding (2005)
May 16 18:38:36
@JimJosephExp Sure. I'll try to get a copy at local bookstore.
May 16 18:27:27
@Choypw [JimJosephExp] You can preview it on google books - let me know what you think! http://tinyurl.com/22u9r6s
May 16 17:37:49
"Every customer experience is a series of touchpoints." Brand from the Inside (2006)
May 16 17:12:35
@JimJosephExp No worries. Is it out yet? Can I have a copy?
May 16 14:57:39
@Choypw [JimJosephExp] Could you help spread word on my book The Experience Effect? http://jimjosephexp.squarespace.com/
May 16 13:10:38
Call 2 customers before 10AM tomorrow, ask what you could do in next 48 hours to move relationship 1 or 2 baby steps toward Excellence.
May 16 04:54:20
Working on touchpoint/customer journey map-want channel-less, ubiquitous, pervasive IA/UX/CX perspective.Volunteers? #rei #servicedesign #ux
May 16 04:34:24
@philosophytweet A promise made is a a debt unpaid...
May 16 03:47:44
NYTimes: Putting Customers in Charge of Design http://nyti.ms/9zMt7k (co-creation critics should read)
May 16 00:28:12
Posted: What I Learned About Twitter in My Previous 9,999 Tweets http://ow.ly/17o234
May 16 00:23:46
Promises make debt, and debt makes promises.-Dutch Proverb
May 15 20:03:53
is making little things count!
May 15 19:56:12
8 Things to Consider for a Successful Multi-Touchpoint Customer Experience - Digital Landfill http://bit.ly/d3SVku
May 15 19:44:40
"The best way to... influencing your touchpoints is by mapping your customers' journey from awareness to brand loyalty." ZAG 2007
May 15 17:21:31
The Boomerang Effect In Customer Satisfaction and Loyalty-http://bit.ly/bTPghV
May 15 17:18:15
Managing the Customer Experience and the Relationship will Follow-http://bit.ly/a6onWS
May 15 16:58:05
"Customer experience is emotion evoked by contact with service employees." Morris Wilburn (2007)
May 15 16:55:29
@JimJosephExp Customer service is only the means. Positive customer experience is the goal.
May 15 16:47:31
Customer service is a critical part of the brand experience and #marketing
May 15 16:21:48
"Customer experience is... how customers feel as they... realize a need... try out options, buy... and evolve to another need." Domino 2009
May 15 16:13:13
"Customer experience embraces the emotional aspects of customer encounters in the entire customer journey..." Huseyin Gungor (2006)
May 15 16:12:17
Using Gmail to check Twitter more and more. Here's how. http://om.ly/jfTk
May 15 16:04:25
"Experience are events that engage individuals in a personal way." The Experience Economy 1999
May 15 12:29:58
The value of #listening. Do not speak unless it improvés on silence.
May 14 20:12:42
Is the first touchpoint seen or unseen? Why unseen? Word-of-mouth? Where exactly does that first touchpoint begin? Advertising? #toex
May 14 20:10:07
When is the first touchpoint? Where does it happen? How does it happen? Why does it happen? Who's involved in that first touchpoint? #toex
May 14 20:10:05
Be something bigger. We can do this together. http://ow.ly/1KPRj
May 14 20:07:54
Do you know your 5W1H of each touchpoint? #toex
May 14 19:13:58
@Winnieciw "Ask not what your country can do for you; ask what you can do for your country." John F Kennedy
May 14 18:58:49
TY!RT @Toni_Newman #FF @Choypw #touchpoints @danschawbel #branding @LeaderTalk #leadership @jeffbullas #socialmedia @AndreaMeyer #innovation
May 14 18:51:08
TY!RT @Toni_Newman #FF @Choypw #touchpoints @danschawbel #branding @LeaderTalk #leadership @jeffbullas #socialmedia @AndreaMeyer #innovation
May 14 18:38:31
Two Rules for a Successful Presentation http://s.hbr.org/bzEwEM
May 14 18:31:29
it's simply mission impossible!forget it!
May 14 16:19:17
Why Betterness Is Good Business http://s.hbr.org/cIE5AE
May 14 14:25:08
Do you welcome customer interactions or are they an interruption? Customers are your business, make them feel valued. #cem #customerservice
May 14 14:19:02
What would happen is we stopped thinking about branding, and starting thinking about reputation? #brand #marketing #brandstrategy
May 14 14:10:06
#FF @Choypw #touchpoints @danschawbel #branding @LeaderTalk #leadership @jeffbullas #socialmedia @AndreaMeyer #innovation
May 14 14:07:03
Thanks guys @tjeong @robcorwin @note_to_CMO @choypw @usanschatter @theslush - Seems like we think alike!
May 14 13:46:59
latest issue of JRPM on pricing and revenue models in the modern service economy http://bit.ly/9plCTN #in
May 14 13:34:09
RT @cvdhruve: RT @becauseofb "Past tense of Eat is Ate. Future tense of Eat is Weight." A friend's status
May 14 13:13:10
Identify your first touchpoint. Make a good first impression. Sustain loyalty by co-creating value (+ve experience) at each touchpoint.
May 14 13:07:41
RT @_robin_sharma Every great finish was once a simple beginning. Start now. Visit http://www.theleaderwhohadnotitle.com
May 14 12:57:31
Every great finish was once a simple beginning. Start now. Visit http://www.theleaderwhohadnotitle.com
May 14 12:13:50
RT @ThinkTank_ Emotional Branding - The New Paradigm of Connecting #Brands to People http://ht.ly/1KA7k #transformcork
May 14 12:13:42
Thanks for the RTs. @sandrinegb @brendajohima @choypw @sdcomm @coachbru. Much appreciated!
May 14 08:57:50
Emotional Branding - The New Paradigm of Connecting #Brands to People http://ht.ly/1KA7k #transformcork
May 14 08:03:43
Management Tip: Think Twice Before Updating Your Facebook Status http://s.hbr.org/cvK6SL
May 14 04:25:31
How to answer difficult questions from children http://u.nu/2cur9
May 14 02:00:03
RT @UkCourier What do you think - Email is the BIGgest brand touchpoint - There are hundreds of design, marketing... http://ow.ly/17kO3N
May 14 01:54:37
RT @Toni_Newman Customer touchpoints are the best ways to remind your customers "why you". Innovate a great customer touchpoint now.
May 14 01:53:10
RT @fehrmir 360 Degree Touchpoint Analysis #masterthesis @technopark zh (@ Accelerom AG) http://4sq.com/ai9HiX
May 14 01:52:33
RT @DearingGroup 8 Things to Consider for a Successful Multi-Touchpoint Customer Experience - Digital Landfill / http://bit.ly/CoreMedia
May 14 01:52:07
RT @Toni_Newman If ur just realizing that a Call Center is a #Touchpoint; u r behind the times. http://ow.ly/1KhkN
May 14 01:51:45
RT @Toni_Newman Do a Touchpoint Tour of customer experience. Find 50 TP opportunities to remind them why they should do business with you.
May 14 01:47:01
@ekolsky Yes please. I know why we name CRM CRM, why CEM CEM, why ERP ERP, but what's social?
May 14 01:45:01
@Emotivebrand Never forget the way you make them feel-that's experience.
May 14 01:43:12
RT @Emotivebrand Don't just get people to care about your brand. Get them to never forget the way it made them feel.
May 14 01:15:12
Don't just get people to care about your brand. Get them to never forget the way it made them feel.
May 14 00:37:57
@Choypw [ekolsky] longer conversation that i can have here and now. maybe later? promise i will talk about it later
May 14 00:36:48
@ekolsky What exacty is social? Why do we call it social? Why we have to be social to become social? Why it's important to be social?
May 14 00:33:49
is refocusing.
May 13 23:56:50
My dream is that leadership around the world is composed of people who lead at a higher level: serve first and lead second.
May 13 17:20:55
is tired with touchpoint experience.
May 13 17:20:01
RT @HarvardBiz How To Stop the Blame Game http://s.hbr.org/9nYla4
May 13 16:58:55
How To Stop the Blame Game http://s.hbr.org/9nYla4
May 13 16:45:53
#LiNC crm transaction data + community behavioral data + social data =360 view of the customer (agree, wrote it earlier, endorse view)
May 13 16:40:42
WTF!!!
May 13 10:18:41
is still looking for the best backup application for Twitter... Tweetake seems ok so far...
May 13 08:37:44
Management Tip: Give Growth Initiatives Full-Time Attention http://s.hbr.org/bz8BhK
May 13 08:19:02
@Choypw [alfaguru] What I meant was it needs me to change the code of the application. Please report change requests here: http://bit.ly/9k4RmA
May 13 05:10:43
RT @McKQuarterly The basics of business-to-business sales success http://bit.ly/9LsDN5
May 13 05:09:27
RT @GuyKawasaki Why we buy http://tinyurl.com/2ct53gd
May 13 05:05:44
The basics of business-to-business sales success http://bit.ly/9LsDN5
May 13 04:10:32
Why we buy http://tinyurl.com/2ct53gd
May 13 01:02:27
RT @J_Canfield Ready to create your breakthrough? One that will finally allow you to achieve your goals with less time... http://ow.ly/1KnxK
May 13 01:01:38
RT @YourCustomers Story telling in B2B Marketing http://su.pr/9f8pOf
May 13 00:58:42
@alfaguru Please share with me the new code? And also how to download favorites? Thank you.
May 13 00:40:02
Ready to create your biggest breakthrough yet? One that will finally allow you to achieve your goals with less time... http://ow.ly/1KnxK
May 13 00:17:43
Story telling in B2B Marketing http://su.pr/9f8pOf
May 12 21:05:48
How do you define hate? http://tinyurl.com/255knts
May 12 19:02:59
@Choypw [alfaguru] I don't say it can't be done - just that it doesn't do it right now. Needs a code change.
May 12 18:56:24
@AkmalWardak How to download tweets? I have 400+ tweets, but using your suggested method I could only get 350.
May 12 18:54:30
@alfaguru Yes, but one Twitter backup application can download all my tweets... Just that it can't export in csv format.
May 12 17:45:28
@Choypw [alfaguru] Were there retweets amongst them? They aren't currently included because of a change to the Twitter API
May 12 17:36:33
Returns the 20 most recent favorite statuses-http://bit.ly/9M22aG
May 12 17:25:26
And you'll get about 638,000,000 results when you google "experience."
May 12 17:24:48
And you'll get only about 462,000 results when you google "touchpoint."
May 12 17:24:10
You'll get 1,250,000 results when you google "touchpoint experience."
May 12 17:10:20
is testing Tweetake now... something's wrong with Tweetake...
May 12 17:09:58
@NikkiPlkington I'm using Tweetake to backup tweets, but it's not functioning properly. I have 392 tweets but it only downloads 355. Help...
May 12 17:08:54
@alfaguru I'm using Tweetake to back up tweets, but it's not functioning properly. I have 392 tweets but it only downloads 355. Help...
May 12 16:50:52
It's what's on the inside that counts. Holds true for your #brand, too. http://ow.ly/1Kcv8
May 12 16:40:22
is using http://tweetbackup.com to backup tweets. It works! But I also need to back up favorites...
May 12 16:35:51
@Choypw [AkmalWardak] I am not sure what are you referring to? Please clarify.
May 12 16:06:25
The basics of business-to-business sales success http://bit.ly/9LsDN5
May 12 15:59:01
What action step will you take to do towards the achievement of your goals? http://bit.ly/bg8jJT
May 12 15:32:42
@AkmalWardak I followed your link, but have problems downloading my 389 tweets. I got up to 200 but not all. Any ideas? Please help.
May 12 14:43:46
RT @Emotivebrand: Design meaningful interactions as if your #brand depended on them, because it does.
May 12 11:40:33
10 simple tricks to help remember names http://u.nu/6n8m9
May 12 11:34:18
is back making little things count...
May 12 11:03:30
How To Download All Your Twitter Updates-http://bit.ly/aFNOQx
May 12 10:23:56
I was on the phone for a while, and when I'm back, there are already 30+ tweets!!! How do you manage your never-ending tweets?
May 12 10:10:55
There are two streams of thought in management today. One is dying. It's day is done. The other is the future. http://bit.ly/c7uH5q
May 12 09:43:35
Stress and unkindness are close mates. How, explicitly, do you deal with his FACT?
May 12 09:42:49
Do all your managers understand that kindness begets kindness: Kindness to staff begets kindness to customers?
May 12 09:41:59
Is kindness per se a keystone of your customer service training?
May 12 09:31:02
Sentences, paragraphs and chapters http://bit.ly/9Y7OnA
May 12 08:45:31
"Inspiration, Innovation, Interaction - #Innovation Dublin 2010 - Nov. 10-21 http://ht.ly/1JYRn #transformcork [we're lagging guys!]"
May 12 01:31:06
Has it really come to this? Yep. From Washable Maxi Pads to Eco Coffins: The Future of Sustainable Product Design http://su.pr/1Szn10
May 12 00:48:02
Decision Management Predictions http://su.pr/2B6yul
May 12 00:17:23
How to Build an A-Team from Day One http://s.hbr.org/ad4i9o
May 11 20:49:10
Here is a blog called 'Simplify then Focus' http://bit.ly/cOH8Xb_RSarticles
May 11 20:35:06
Great article from @JenKuhnPR: How to Approach an Irate Customer http://bit.ly/92Aymt #cem #custserv
May 11 18:15:16
Find out if your company is customer-centric taking our customer experience STRATEGIC QUESTIONNAIRE http://ow.ly/1JtAS
May 11 18:02:20
Strategy Execution is Key http://su.pr/2dUGOB
May 11 16:42:31
"Five IT Execs to Follow on Twitter" - http://bit.ly/aEx5Pf by @jolieodell
May 11 16:40:33
Is there such a thing as a truly unselfish act? http://u.nu/6dvh9
May 11 16:20:53
How to build loyal customers http://u.nu/6d8k9
May 11 16:05:12
RT @KateNasser Drive Cust Loyalty w/Personalized Cust Service http://bit.ly/9YrTAs | #cem #CustomerService [Good advice - red ink or not.]
May 11 15:23:20
Best Boss Secret Sauce: The One-on-One: http://ht.ly/1JDlv
May 11 12:52:24
The best leaders leave a trail of leaders behind them
May 11 09:23:39
Are you an elite? http://bit.ly/a1pcdO
May 11 08:16:00
@Choypw [bobbywatson] I would really recommend you to get the whole issue of Touchpoint. Check the Tabel of Content: http://bit.ly/bHB6bo
May 11 02:45:32
How to present data http://tinyurl.com/248o5hk
May 11 02:35:42
@Choypw [chuckfeltz] Culture is an accelerant of strategy; answers question "how must we behave w/ourselves and clients to accomplish strategy and vision
May 11 02:33:26
@Choypw [chuckfeltz] Agree, you make good point-mission and vision too often blended together; they are distinct and equally powerful.
May 11 01:02:43
Overheard at the Forum... Quotes & photos from Boston last week: http://slidesha.re/aETPJs #mpb2b
May 11 00:35:32
Is there such a thing as a truly unselfish act? http://is.gd/c2SK0
May 11 00:17:48
is dying...
May 10 21:05:09
When was the last time you thought about your customers' customers experience? http://ow.ly/1Jb15 #cex
May 10 19:44:41
The Daily Stat: Transformation Efforts Need Grassroots Input http://s.hbr.org/c1zqHT
May 10 19:35:32
35 examples of using typography in web design http://u.nu/4ntf9
May 10 19:28:57
is in a dilemma... and he wants to dil-le-ma!
May 10 18:13:20
RT @attensity: How Accuracy in Analytics Matters for Businesses @attensity blog post by @ekolsky http://bit.ly/93UkA7 (related to...
May 10 16:56:08
Twitter profiles now showing users with 0 followers and following 0 - http://bit.ly/9dRK6z
May 10 15:15:25
FREE WEBINAR: Discover which emotions people feel when using social media- What drives value in a social media experience http://ow.ly/1IWDL
May 10 14:15:14
Convincing your abstract thinking customers by giving them mixed emotions | Beyond Philosophy http://ow.ly/1IWFz
May 10 13:52:10
Keep Your Top Talent from Defecting http://s.hbr.org/awCTaH
May 10 13:43:02
11 Reasons to be Cheerful http://bit.ly/9tZQKq #fb
May 10 13:42:32
Work Smart: Unconventional Cures for Meeting-itis http://bit.ly/c9tGBb
May 10 13:32:42
Listen to 3 min (mp3) introduction of radical management Masterclass 5/27/28 http://bit.ly/c2X521 http://bit.ly/azodYo
May 10 12:58:00
Top Ten People to Follow in the Social CRM Space and Why (pt. 2) http://goo.gl/fb/qvOcN #customerservice
May 10 10:30:03
A rather smelly Customer Experience | Beyond Philosophy http://ow.ly/1IWEG
May 10 09:56:37
Linking Customer Loyalty with Social Networking http://ht.ly/1FGOJ #branding #marketing
May 10 08:33:29
Management Tip: 3 Tips for Communicating the Numbers http://s.hbr.org/bLGHVf
May 10 08:16:01
The World's 100 Most Influential People http://ht.ly/1Fz8n v/ TIME Mag.
May 10 03:09:14
Your emotions are an important part of your internal feedback system, learn to listen to them. http://bit.ly/9H76uN
May 09 23:37:10
Leadership, Thinking Ten Years Ahead http://s.hbr.org/98Uztc
May 09 19:08:27
is a little bit drunk after a half bottle of whiskey... but he definitely enjoyed the chat tonight!!!
May 09 14:43:11
is pleased...
May 09 14:30:35
@Winnieciw Well... you'll get used to it...
May 09 14:25:55
@GrahamHill Interested to do something together in China?
May 09 08:27:53
MIT SMR: Think Small http://bit.ly/d7IIt5 #innovation (via @ralph_ohr)
May 09 08:20:57
new blog post on designing for value and outcomes and dealing with variety: http://bit.ly/4YCVCd #in
May 09 02:58:02
Drucker had it right. A company's primary responsibility: to serve customers! RT @wimrampen Customer-Centric Capitalism http://bit.ly/bdDNGG
May 08 23:50:04
Fantastic... 25 Examples of Wonderful Illustrations in Web Design http://ow.ly/1Gn6M
May 08 17:59:37
@Choypw [bobbywatson] I don't have the final copy yet. you can find it in Touchpoint number 4 (service design magazine) = http://bit.ly/bIzNiX
May 08 16:58:33
Here is a blog called 'Stop Sleeping Too Much" http://bit.ly/RS-Articles
May 08 15:46:33
I'm asking for your help. I want the Leader Who Had No Title to inspire many lives. Share http://www.theleaderwhohadnotitle.com with friends
May 08 14:04:02
From "Awww" to Awesome: "Babies" Doc Inspires Incubators That Could Save 15M Infants http://su.pr/59lmtl
May 08 11:55:00
Veni, vidi, vici.
May 08 11:54:47
I came, I saw, I conquered.
May 08 11:17:44
RT @building43 Startup Therapy: Ten Questions to Ask Yourself Every Month-http://bit.ly/bIbAy8
May 08 10:53:41
@ThinkTank_ Where is page 52 of @TheCorkNews? A link would be more useful.
May 08 07:13:48
is happy. Are you? If not, why? How difficult is it to stay happy?
May 08 04:49:39
@chuckfeltz Vision... Culture... Value... Experience... how about mission? The mission is to deliver consistent positive experience?
May 08 04:48:44
@chuckfeltz We need to understand the relationship between strategy and culture first. Everyone is accountable for the results.
May 08 03:49:24
Take a look at how @comcastcares handles a negative comment here: http://om.ly/jJZU
May 08 02:56:51
When you sign out Twitter, they "destroy" you... http://twitter.com/sessions/destroy...
May 08 02:55:36
@gapingvoid Are re you interested to do something in Hong Kong and China? I showed your masterpiece to my friends, and they like it.
May 08 02:16:21
@gapingvoid Tipping point?
Fri May 07 22:18:41
Zappos and Customer Expections http://su.pr/77zu5V
May 07 21:20:05
I heard a great quote: "Aging is like a roll of toilet paper, the closer you get to the end, the faster it moves!"
May 07 19:13:04
How to innovate on time [Scott Berkun - Jun 12, 2007] http://bit.ly/9t4IQS
May 07 18:48:45
Quote of the day: "We never launch a functionality with the intent of monetizing it" Kevin Colleran, director-national sales at Facebook.
May 07 17:50:22
Aiya...
May 07 17:40:33
7 life lessons learned from Walt Disney http://idek.net/1T6W
May 07 17:16:58
@Choypw [ThinkTank_] Type in #transformcork into your Twitter search to see the comments. We want to know what you associations are with Cork, Ireland
May 07 16:32:57
@ThinkTank_ Please send me the links again... I'm not following the story...
May 07 16:30:06
@Choypw [MichaelHinshaw] Absolutely agreed. Not enough can be said about consistency.
May 07 16:23:39
@Choypw [ThinkTank_] What are your thoughts about Cork in Ireland? What comes to mind? #transformcork
May 07 16:00:36
Why do we lie? http://is.gd/bYKMe
May 07 15:49:51
@MichaelHinshaw It's important to deliver consistent positive experience across Employee-Customer-Brand touchpoints.
May 07 15:41:41
If your employees aren't engaged with your #brand, how can you expect your customers to be? http://ow.ly/1IffD
May 07 15:31:26
@DanielPink "Be Water, My Friend."
May 07 14:58:00
@ThinkTank_ That's about making little things count.
May 07 14:46:37
@ErikPosthuma Thank you for the RT.
May 07 14:45:27
The 6 Most Overlooked Customer Touchpoints-http://bit.ly/cAnskt
May 07 14:15:58
Furniture Sales Training: Customer Engagement Creates More Sales http://goo.gl/fb/GZpSI #sales
May 07 14:03:32
Create "Choosing" (Not "Shopping") Experiences http://s.hbr.org/cAyqL8
May 07 13:55:05
Gr8 Marketing/Branding website - clean, informative, aesthetically appealing & Smart stuff here http://bit.ly/b1yPKp by @TTStrategy
May 07 13:35:06
Why Keeping Score Is the Best Way To Get Ahead http://s.hbr.org/bVtWyF
May 07 13:34:42
Harvard #Strategy Guru - Michael Porter on why BIG business needs to invest in SMALL business http://ht.ly/1IaCn #transformcork
May 07 13:28:13
12 tools to help you rule http://om.ly/jHen More on getting things done: http://om.ly/jHeo
May 07 13:03:03
Use Your Leadership Presence to Inspire http://s.hbr.org/bqNGAs
May 07 12:30:08
Leading from Behind http://s.hbr.org/a4bKMk
May 07 12:23:59
RT @Choypw: experience is like brand... it's in the eye of the beholder.
May 07 11:58:48
experience is like brand... it's in the eye of the beholder.
May 07 10:51:59
3 Tips for asking better questions http://bit.ly/dvFSBy
May 07 10:30:03
A rather smelly Customer Experience | Beyond Philosophy http://ow.ly/1I4CU
May 07 10:02:38
Argh...
May 07 08:46:26
Management Tip: Need New Ideas? Trade Places http://s.hbr.org/9CyPMi
May 07 08:17:46
Why 140 characters for Twitter, but not more nor less...?
May 07 08:04:01
is creating a deck on Accountability...
May 07 07:38:21
@Reaburn And happy employees make happy customers.
May 07 06:28:52
Experienced great customer service? Let everyone on Twitter know with #ravingfans
May 07 02:06:57
Posted: Another Day, Another Presentation - Yesterday, May 5 1020, I presented on how to evolve traditional custome... http://ow.ly/17i5s9
May 06 21:53:23
Four Things Employees Need From Leaders http://s.hbr.org/cjj76F
May 06 21:43:14
RT@TheRiseToTheTop. Just finished "The Referral Engine" by @ducttape. Definitely a must-read. <<I concur!>>
May 06 20:33:38
Staples Keeps Customers 'Following' on Twitter http://is.gd/bXoCd
May 06 19:56:38
What You Can Learn from Mission-Driven Companies http://s.hbr.org/cVNeLM
May 06 19:45:35
9 Reasons Why Prospect's Don't Return Your Calls http://goo.gl/fb/V3vCB #sales
May 06 19:06:58
Sustainability Faceoff: Chevron vs. ExxonMobil http://bit.ly/cvGig6
May 06 19:01:44
How (And When) to Motivate Yourself http://s.hbr.org/bUQiC0
May 06 19:01:21
"Check out my new article: Make every touchpoint memorable: http://tinyurl.com/2eq7tgz Please share with your team!"
May 06 18:51:55
Referral Customer Touchpoint Map @ducttape http://ht.ly/1HRj3
May 06 16:51:12
Listening to your customers: Three truths and a lie http://goo.gl/fb/VPLmz #customerservice
May 06 16:33:04
The Productivity Myth http://s.hbr.org/9YvCQb
May 06 16:04:24
When Your Goal Is the Impossible http://s.hbr.org/91C8vv
May 06 15:06:53
BP: Victim of Its Own Good Marketing http://s.hbr.org/9J5skj
May 06 13:11:45
From Business Models to "Betterness" Models http://s.hbr.org/b0XjeH
May 06 12:29:05
Thank You Beyond Anything CRM http://goo.gl/fb/Sg3tQ #customerservice
May 06 10:40:03
Wearable Brain Analyzer – measuring the cognitive customer experience | Beyond Philosophy http://ow.ly/1HC52
May 06 10:06:15
Management Tip: Appeal to Your Customers' Emotions http://s.hbr.org/bYX0wX
May 06 08:24:30
"The 360 degree view of the customer is no longer the holy Grail. It's a pre-requisite." @pgreenbe #SugarCRM #SCRM
May 06 07:42:49
@Choypw [ErikPosthuma] That is strange, let me check if anyone else has that problem. Which browser are you using?
May 06 07:25:32
@ErikPosthuma Strange indeed... the page is completely blank... it only shows your personal info...
May 06 06:41:35
@Choypw [ErikPosthuma] Hmmm strange, can you reach it via http://www.experienceengineer.com ?
May 06 06:40:35
@ErikPosthuma No... it's still not working...
May 06 06:27:32
@Choypw [ErikPosthuma] Thanks for the heads up! I was just in the middle of something so it might have stopped you. Try this one: http://bit.ly/d0MVVy
May 06 06:26:23
@ErikPosthuma The remarkable employees link is not working.
May 06 04:36:39
The Quick Delete function for Network Updates is not working in LinkedIn!!!
May 06 04:29:31
Which is better: following>followers, or followers>following? Or does it matter at all?
May 06 04:27:56
is making little things count.
May 05 23:25:31
Why you should start with “why” http://u.nu/4bz39
May 05 20:52:42
Four Sales Strategies for Proactive Customer Interactions http://goo.gl/fb/ZLY5Y #sales
May 05 19:50:22
10 Essential Tips for Building Your Small Biz Team - http://bit.ly/aKOYmG
May 05 18:33:36
The Productivity Myth http://is.gd/bVFZh
May 05 18:31:21
@bobbywatson May I have a copy of your article on behavioral change and sustainability please?
May 05 18:30:34
Here is a recent interview I did with @thoughtstrategy -- http://ht.ly/1HoBO
May 05 18:25:33
Cool hand-drawn maps of London http://is.gd/bVEZn
May 05 18:15:53
When Meetings Matter http://bit.ly/bUXza8 (OPEN blog)
May 05 17:47:15
@MarketingProfs (tweet: http://bit.ly/c6Ph9S) Examples? I'd like to learn more...
May 05 16:55:26
my article on behavioural change and sustainability is published! on Touchpoint... Still haven't seen the final final version #servicedesign
May 05 16:49:49
Social Media Metrics- Amazing http://su.pr/3tfUIr
May 05 16:39:27
RT @RichMcKinney: Is your #business ready for #socialmedia? Free assessment will show you: http://bit.ly/dDz9yW #sm #marketing
May 05 16:21:25
Facebook Chat Down!!! Ha!!!
May 05 15:10:33
Does space have a shape? http://tinyurl.com/2e857xc
May 05 12:25:24
"OH: ""Facebook is the people you went to school with. Twitter is the people you wished you went to school with."""
May 05 11:15:31
Cliff notes for life: Wisdom from 9 ad executives http://tinyurl.com/23hfo2h
May 05 11:02:48
Want Loyal Customers? Of course. Look at your messaging decks used across all touchpoint. Is your #brand messages authentic & relevant?
May 05 10:57:17
It's a waste of time talking to people who don't appreciate what you've done. It's time to wake up. So FY of D&B... you're Catholic? Ouch!
May 05 10:30:02
The Cut & Paste Customer Experience | Beyond Philosophy http://ow.ly/1H8Ak
May 05 10:29:11
@ekolsky You really got me thinking seriously about social media... thank you.
May 05 09:37:31
excellent article on why twitter is not a social network (agree mostly) http://bit.ly/8ZrvPz (h/t @Scobleizer )
May 05 08:49:12
Management Tip: 3 Classic Strategy Mistakes to Avoid http://s.hbr.org/bkxqKl
May 05 08:35:06
RT @QaalfaDibeehi: Ads And Brand Experiences That DEMAND Consumer Attention http://bit.ly/bn6GzJ via@inia_bergamot
May 05 07:33:19
just had a good chat on CRM and SM with @ekolsky.
May 05 07:18:57
@ekolsky (tweet: http://bit.ly/dlNs31) Firms build R thru SM, or other channels that effectively reach the right market. As simple as this.
May 05 07:18:08
@Choypw [ekolsky] recursive conversations don't work well for me. There is a right and a wrong way to do both, agree to disagree -- thanks for chat.
May 05 07:14:23
@ekolsky (tweet:http://bit.ly/bcg2uk) There is still no right or wrong, because no firm can make everyone happy.
May 05 07:08:03
@Choypw [ekolsky] i give you that SM is a channel and helps form relationships, but CRM is far from being close to SM --
May 05 07:04:10
@sales_eu_org Thank you for sharing "make little things count... make a big difference."
May 05 06:53:43
@ekolsky touchpoint is everywhere. SM is a platform of touchpoints. But touchpoint forms Rs, so SM is just one of the channels to build R.
May 05 06:29:14
@ekolsky When I say SM and CRM come from the same root, I actually mean they are used to deliver the same result.
May 05 06:19:43
@ekolsky But yes I totally agree with you. SM is a channel, and CRM is a strategy...? hm...
May 05 06:17:23
@Choypw [ekolsky] true, both can be misused, but there is no value in misusing them -- so there is right and wrong, as far as enteprise value is wantd
May 05 06:16:47
@Choypw [ekolsky] actually, the purpose of SM is simple to provide social channels for communication. CRM is there to manage relationships. 1/2
May 05 06:15:16
@ekolsky There is no right or wrong. What's the purpose of CRM? What's the purpose of SM?
May 05 06:08:38
@Choypw [ekolsky] you're incorrect (tweet:http://bit.ly/b2WNLw), very incorrect. read here: http://j.mp/scrmspade glad to chat more
May 05 06:04:16
@ekolsky SM and CRM basically are the same stuff. They are only tools to help firms reach their market.
May 05 04:25:31
17 tips for brilliant blog posts http://tinyurl.com/24e9a8y
May 05 03:47:04
Love is one word with thousands of meanings.
May 05 02:37:11
Together alone... summer snow... happily unhappy...
May 05 00:55:02
is sick again today...
May 04 23:22:46
Feedback: To Give or Not to Give, That is the Question! http://ht.ly/1H1VC
May 04 23:10:33
Does your firm have a post-recession talent strategy? Workforce of One hits stores today and shows how to retain talent.http://cot.ag/c8otS2
May 04 22:46:41
Free HBR magazine article from @TheForumCorp - Need Speed? Slow Down: http://bit.ly/azF3xB
May 04 22:25:32
Toyota’s new marketing strategy: Gangsta rap suburbanites http://u.nu/9g529
May 04 18:32:41
@Choypw [andrewmueller] agreed....can is the operative word
May 04 18:26:10
@andrewmueller every touchpoint can make or break a relationship.
May 04 18:22:07
is going to reread his collection of books on experience, and sees how many definition of experience he can get.
May 04 17:53:31
"Build a business, not just a client list": http://bit.ly/9vpk83
May 04 17:04:51
@iMediaMichelle yes the interaction between customer and brand at every touchpoint creates the story = negotiation of sorts #sm58
May 04 16:56:16
See pictures from Shanghai's massive world's expo | http://su.pr/1anueg
May 04 16:36:46
Thanks. I think the problem is that most marketers struggle to crossover between the two RT @Choypw #Marketing is both art and science.
May 04 15:35:33
Why Steve Jobs is the master of innovation http://is.gd/bTLwl
May 04 15:19:25
is singing in the rain. @GrahamHill Hope you enjoy your stay in HK!
May 04 09:42:57
@ThinkTank_ Marketing is both art and science.
May 04 08:59:55
Management Tip: Motivate People by Participating in Their Stories http://s.hbr.org/aygPCH
May 04 06:55:45
RT @ekolsky: @CRMStrategies @wimrampen @munishgandhi Agree, data is neutral. It's what you do with it that counts. I don't expect much...
May 04 06:47:51
@GuyKawasaki The link about the guy from future is no longer valid... please provide a correct link.
May 04 06:40:27
The Holy Sepulcher in 3D-bit.ly/c8BVJs
May 04 06:32:53
8 Ways Online Businesses Can Create Customer Touchpoints-bit.ly/dvKJ09
May 04 06:25:44
@Manish_Bhatt_ But why 15 mins per touchpoint? What's the purpose?
May 04 03:20:41
@_robin_sharma That's the power of little things!
May 03 22:02:40
Small consistent steps drive momentum
May 03 18:50:32
Handy social media planning checklist http://idek.net/1Rbx
May 03 18:32:46
Powerful People are Better Liars-- At least that's what new research suggests. http://s.hbr.org/cYOUrq
May 03 17:45:41
make little things count... Make A Big Difference! - Favorite #Sales quote from @Choypw member of our Grp http://ht.ly/1Gnnc #in
May 03 16:08:10
RT @DanielPink Just discovered One Sentence (http://www.onesentence.org/). "True stories, told in one sentence." (HT: Andrew Pantazi)
May 03 15:55:47
Just discovered One Sentence (http://www.onesentence.org/). "True stories, told in one sentence." (HT: Andrew Pantazi)
May 03 15:25:52
Tips on getting things done from @ginatrapani Work Smart: How to Write a To-Do List http://bit.ly/acySyp
May 03 15:15:34
Going up? Clever elevator ads http://is.gd/bSkjB
May 03 13:38:04
@_robin_sharma What would you want on your epitaph?
May 03 13:35:51
RT @BrandManageCamp 50 Incredible, Historical Speeches You Should Watch Online http://is.gd/bS9KP
May 03 12:38:12
50 Incredible, Historical Speeches You Should Watch Online http://is.gd/bS9KP
May 03 10:26:44
Are you just a fly on the wall? Regrettably I am...
May 03 08:20:02
Management Tip: 3 Tips for Asking Better Questions http://s.hbr.org/9S8xqw
May 03 07:41:27
Life is like a puzzle. You either solve the puzzle, or you'll be puzzled for the rest of your life.
May 03 06:02:07
Instead of asking why the customers should buy from you, put yourself in their shoes and ask "what's in it for me."
May 03 02:13:21
Together Alone http://bit.ly/bM16fg #fb
May 03 01:02:29
People who like to stay on top of the news will find this useful: http://om.ly/iwNy
May 03 00:15:32
10 tips for bloggers from a reader's point of view http://tinyurl.com/2ca23t6
May 02 18:22:20
Tweets are not showing up on Facebook again...
May 02 18:03:04
Is speed everything, when "real time" is not always the RIGHT time?
May 02 16:35:32
When you have a strong brand, you don't need to answer why for your customers.
May 02 16:08:28
experience is the apprehension of touchpoint through heart, head, hands (2009).
May 02 16:07:55
experience is a personal and unique feeling that an individual senses at every touchpoint (2007). #toex
May 02 13:01:00
God never promises to remove us from our struggles. He does promise, however, to change the way we look at them.
May 02 11:09:58
@MikeVanDervort The hiring process starts from the brand.
May 02 11:07:55
touchpoint is interaction between 2 or more entities which happens anytime any place by any means for a purpose. #toex
May 01 20:53:29
Great read: Harvard Business School article by IDEO's Tim Brown on Design Thinking http://tinyurl.com/o83xa7
May 01 20:40:47
Why Marketing 3.0? Exactly why all these 1.0, 2.0, or x.x? Are we too lazy to innovate something new...?
May 01 13:20:05
【蘋果日報】 科技網絡：新浪微博借名人效應攻陷中港 http://bit.ly/aWiXBx #fb
May 01 07:49:52
Should we reinvent management as suggested by McKinsey, or search for the origin instead...?
May 01 06:09:59
RT @McKQuarterly It’s time to reinvent management. Share your ideas on Management Innovation eXchange http://bit.ly/hackmanagement
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