Tweets of 1-7 Jun 2010

Jun 07 17:56:03
"Reach Customers in 140 Characters, All of Them Free' http://ht.ly/1Vd8o [Good article for #SME's on Twitter] #marketing
ThinkTank_

Jun 07 16:59:45
RT @YourCustomers More Customer Service Thank You Notes http://goo.gl/fb/s27Z5 #customerservice
Choypw

Jun 07 16:46:27
More Customer Service Thank You Notes http://goo.gl/fb/s27Z5 #customerservice
YourCustomers

Jun 07 15:42:54
McKinsey Classics: June 2010 -- The tyranny of market expectations http://bit.ly/cyXR4o
McKQuarterly

Jun 07 15:14:25
From a great new blog about self-delusion - "Fanboyism and Brand Loyalty" http://bit.ly/9iNVDF
CEB_MLC

Jun 07 14:00:19
The best source of customer feedback RT @bertheymans: cool little story about feedback and customer experience http://bit.ly/axrD3X
Toni_Newman

Jun 07 11:04:30
Customer Service as a Growth Engine: http://bit.ly/d6TMkN #in Cc... @DonPeppers
ariegoldshlager

Jun 07 09:12:13
Six things about deadlines http://bit.ly/aNmUII
sethgodins

Jun 07 08:22:59
Love the new Shangri-La "It's in our nature" ad (http://bit.ly/clWwVN) by Ogilvy Hong Kong? Go behind the scenes here: http://bit.ly/cqjLIP
OgilvyAsia

Jun 07 08:21:27
Management Tip: 3 Ways to Boost Your Cultural Sensitivity http://s.hbr.org/dypFCW
HarvardBiz

Jun 07 08:11:39
All changes come from the same origin.
Choypw

Jun 07 04:39:03
You empower your employees to deliver positive experience. And you empower your customers to...?
Choypw

Jun 07 04:34:47
RT @GuyKawasaki Nine Best Story Lines for Marketing http://om.ly/lHsN
Choypw

Jun 07 04:33:51
RT @SunniBrown Life is like riding a bicycle. To keep your balance, you must keep moving. – Einstein
Choypw

Jun 07 04:32:56
Federer is number 2 again...
Choypw

Jun 07 03:52:37
"RT @ErikPosthuma Make two lists in the morning: To Do and Not To Do. The second list reminds you of what distracts you the most."
Choypw

Jun 07 03:05:12
Life is like riding a bicycle. To keep your balance, you must keep moving. – Einstein
SunniBrown

Jun 07 01:57:15
Nine Best Story Lines for Marketing http://om.ly/lHsN
GuyKawasaki

Jun 07 01:25:28
"Make two lists in the morning: To Do and Not To Do. The second list reminds you of what distracts you the most."
ErikPosthuma

Jun 06 18:20:49
F O C U S
Choypw

Jun 06 18:18:27
Voice-of-customer is what customers tell you when you ask. Word-of-mouth is what customers share with others even you don't ask.
Choypw

Jun 06 18:13:56
Which is more important: word-of-mouth, or voice-of-customer?
Choypw

Jun 06 18:06:33
RT @BillGates This says it all... http://twitpic.com/1ujcuc
Choypw

Jun 06 17:43:08
Time to wake up!
Choypw

Jun 06 16:56:26
This says it all... http://twitpic.com/1ujcuc
BillGates

Jun 06 15:51:43
RT @SonicLogic There is a rumor Twitter people are smarter and more sophisticated than Facebook people. - So true! ;-)
extroversion

Jun 06 14:24:45
Rethink Every Assumption: @chrisbrogan on @richardflorida ... http://bit.ly/9nfQrq
DanielPink

Jun 06 09:27:16
Organizing the unorganized http://bit.ly/c1wR1G
sethgodins

Jun 05 22:36:31
new blog post on emergence and customer experience http://bit.ly/4YCVCd #in
ireneclng

Jun 05 22:00:46
It's Time to Focus Executive Development on Real Business Issues http://s.hbr.org/a1qvfG
HarvardBiz

Jun 05 20:02:10
Engaged + Happy Employees = Results http://su.pr/2CZRAN
YourCustomers

Jun 05 18:46:58
RT @nedkumar: Good read on intuition vs fact-based management. RT @ariegoldshlager: Informing Our Intuition [PDF]: http://bit.ly/kiMAg
Reaburn

Jun 05 15:11:29
Today is the last day of the past of my life.
SunniBrown

Jun 05 09:20:32
Why dialogue between management and workers is crucial for innovation http://u.nu/2qybb
GuyKawasaki

Jun 05 06:02:14
"RT @philosophytweet It's not so important who starts the game but who finishes it. - John Wooden"
Choypw

Jun 05 05:46:06
"It's not so important who starts the game but who finishes it. -John Wooden"
philosophytweet

Jun 05 04:48:57
Positive touchpoint experience starts from a simple SMILE... So smile... Smile back... Sweet smile! :)
Choypw

Jun 04 17:13:54
Seriously is it possible to identify all customer touchpoints when touchpoint is everywhere? #toex #touchpoint
Choypw

Jun 04 16:41:20
@Choypw No problem, thanks for the great tweet! ^EH
UserVoice

Jun 04 16:24:07
@UserVoice Thanks for the RT.
Choypw

Jun 04 08:06:28
Management Tip: When Your Employee is Unaware of Unspoken Rules http://s.hbr.org/b0erUQ
HarvardBiz

Jun 04 01:53:38
A brand becomes emotionally important when the brand behaves in a way that connects what they say & do, to how they make people feel.
Emotivebrand

Jun 04 00:56:19
Trust is no longer the critical success factor in any relationship... It's only an entry ticket to start a relationship.
Choypw

Jun 03 21:55:59
You spend years learning how to read, write and speak. What about listening? How well do you listen?http://tinyurl.com/2c4byfb
StephenRCovey

Jun 03 20:34:36
Forget brand loyalty for a second, the thing to focus on is loyalty in its purest form. http://su.pr/3ZUHTM
designtaxi

Jun 03 18:38:44
Relationships need to have Meaning http://goo.gl/fb/NVXhj #customerservice
YourCustomers

Jun 03 14:17:00
New blog post: Harnessing the Power of Employee Advocacy http://bit.ly/cCDIJM
CEB_MLC

Jun 03 14:12:51
RT @Choypw RT @YourCustomers: 17 Ways To Win Your Customers' Hearts Forever http://goo.gl/fb/ZLTW9 #customerservice http://bit.ly/9xjRWD
big_winner

Jun 03 13:59:11
17 Ways To Win Your Customers' Hearts Forever http://goo.gl/fb/ZLTW9 #customerservice
YourCustomers

Jun 03 13:32:48
Positive touchpoint experience is about turning pain into pleasure.
Choypw

Jun 03 13:31:10
Positive touchpoint experience is about minimizing pain and maximizing pleasure.
Choypw

Jun 03 13:19:41
Great video of looking at what motivates us: http://ow.ly/1T3uY - Rewards don't equal performance; motivate through empowerment
Bill_George

Jun 03 12:58:12
Welcome to the Era of Behavior http://s.hbr.org/dmpXUQ
HarvardBiz

Jun 03 12:29:12
Want to let your #customers know why they need what you offer? Find your numbers. HBR article .http://ow.ly/1Tvl9
Toni_Newman

Jun 03 11:30:10
Predictive Analytics: 8 Things to Keep in Mind (Part 7) http://su.pr/3IdxHs
YourCustomers

Jun 03 10:36:01
"Graph: Traditional VS Social Marketing Funnel: Remember the marketing textbook from University? There were all th... http://bit.ly/bIeu8R"
OGILVY

Jun 03 09:03:22
Note to client - building a successful business isn't about adding value it's about solving a customer's pain problem #ttnotes
ThinkTank_

Jun 03 08:59:05
Management Tip: How to Assess If You're Ready for a Global Role http://s.hbr.org/aFJhYC
HarvardBiz

Jun 03 04:33:38
is making little things count.
Choypw

Jun 03 01:05:19
RT @Choypw "Social CRM? It's not magic. Relationship is still relationship. Stop creating something to get distracted and lose focus!" ^EH
UserVoice

Jun 03 00:57:05
Good day!
Choypw

Jun 02 22:29:47
New study from BMA-SPSS on customer engagement. http://ow.ly/1TjmW ^jpo
btobmagazine

Jun 02 18:32:19
Social CRM? It's not magic. Relationship is still relationship. Stop creating something to get distracted and lose focus!
Choypw

Jun 02 18:01:06
Step 5 of Employee Engagement: People deliver based on what is being measured but not what is being expected of them.
Choypw

Jun 02 17:53:41
Step 4 of Employee Engagement: Equip Hands by Identifying Role-Based Competencies.
Choypw

Jun 02 17:52:19
Step 3 of Employee Engagement: Assess the Head using Conscious Competency.
Choypw

Jun 02 17:50:33
Step 2 of Employee Engagement: Identify the Right People who are a good Cultural Fit during the hiring process.
Choypw

Jun 02 17:28:25
Step 1 of Employee Engagement: Align Heart, Head, and Hands of employee with VMV.
Choypw

Jun 02 16:44:40
employee engagement - Treat different employees differently, to recognize individual skills and contributions http://bit.ly/dD93Zz
DonPeppers

Jun 02 16:43:16
Employee engagement - even if you can't pay call center reps more, youcan still segment by skills and capabilities http://bit.ly/dD93Zz
DonPeppers

Jun 02 16:12:05
#LASocialROI @chasmiller comparing #motrinmoms and @jessicagottlieb response to DTV working with her, good experiences turn advocacy
ekolsky

Jun 02 15:59:17
A good workshop on employee experience tonight... I'll talk about touchpoint mapping and experience diagnostics next... :)
Choypw

Jun 02 15:40:15
creating multiple touchpoint is important, but creating relevant touchpoints is even more important - no need 4 a meatball sundae #brandchat
JohnAntonios

Jun 02 15:09:35
The Future Of Customer Service On Airplanes? http://goo.gl/fb/eIS5w #customerservice
YourCustomers

Jun 02 15:09:05
RT @AMAnet: Using expectations to better ensure you have engaged employees (RT @DonPeppers) #management | http://ht.ly/1SXz3
DonPeppers

Jun 02 14:56:09
Don’t Let Your Leadership Strengths Become Your Weaknesses http://ht.ly/1T3OZ
kenblanchard

Jun 02 12:48:54
Complaining about Companies on Facebook and Twitter? http://goo.gl/fb/36NQn #sales
YourCustomers

Jun 02 11:08:05
Managing Employee experience for Committed Engagement... Today... For HKMA…
Choypw

Jun 02 10:55:56
VERY NICE post on what it would mean to have a truly "trustable" sales process in B2B http://bit.ly/clEAUr
DonPeppers

Jun 02 10:51:18
Education's future: treating different students differently. Two useful frameworks: http://bit.ly/bjoNh7 and http://bit.ly/deHZ12
DonPeppers

Jun 02 10:47:21
@choypw Thanks for the RT
Toni_Newman

Jun 02 08:24:20
Management Tip: 2 Ways to Get Mentoring without a Mentor http://s.hbr.org/c8PcyU
HarvardBiz

Jun 02 06:57:53
Here's the presentation deck for those who missed the Blogging for Business webinar this morning. http://bit.ly/b5y17o
OgilvyAsia

Jun 01 21:15:03
RT @MarkOOakes: If I had asked customers what they wanted, they would have said "faster horses" ~ Henry Ford
Toni_Newman

Jun 01 20:47:46
Top 64 marketing professors around the world who consistently engage on Twitter ... http://bit.ly/7XKDJ ... Thanks @KentHuffman
AlanSee

Jun 01 20:37:08
Getting CRM to Deliver for Salespeople http://goo.gl/fb/ME0Sp #sales
YourCustomers

Jun 01 18:55:13
Loyalty Coalition Programs: What You Need to Know Now http://shar.es/mJTg7 #CRM #marketing
CustomerProfit

Jun 01 18:50:09
Back to basics... Understanding this business in graphic terms http://ow.ly/1R6cS
colourlovers

Jun 01 18:46:13
Moving From Strategic Planning to Story Telling http://s.hbr.org/96olaI
HarvardBiz

Jun 01 18:46:12
How Do You Engage Employees? http://s.hbr.org/d0Vtfd
HarvardBiz

Jun 01 17:38:30
Night Fedex.
Choypw

Jun 01 17:04:06
Can Federer turn things around...?
Choypw

Jun 01 16:45:31
The past, present, and future of media... http://tinyurl.com/27brdws
GuyKawasaki

Jun 01 15:57:08
Build a Customer Community, Gain Loyalty http://bit.ly/cFc2S4
Toni_Newman

Jun 01 15:54:33
The False Theory of Meritocracy http://s.hbr.org/9BXwd3
HarvardBiz

Jun 01 15:50:19
Must watch video RT @KetelboeterPR: Customer Experience is the Ultimate Differentiator http://bit.ly/clYwzg (via @9inchmarketing)
Toni_Newman

Jun 01 15:48:16
RT @SmartStorming: Why is it your final answer is so often the same one your initially considered? #creativity
Toni_Newman

Jun 01 15:30:12
Great interview with Malcolm Gladwell: "Innovation is the willingness to disrupt the normal way of doing things." http://ow.ly/1Sht5
Toni_Newman

Jun 01 14:35:09
There are two types of power. One looks strong, but is weak,The other looks weak but is actually strong Learn why http://bit.ly/dDtE07
stevedenning

Jun 01 14:09:04
Find any way you can to understand your customers feelings: "Economic decision making is 70% emotional & 30% rational - Gallup Consulting
Emotivebrand

Jun 01 12:40:28
A must read! Stat of the week: Are experience-driven organizations more profitable?: http://bit.ly/9cL6On via @addthis
Toni_Newman

Jun 01 09:47:14
RT @HarvardBiz Management Tip: 3 Tips for Giving Your Boss Feedback http://s.hbr.org/9PBDiR
Choypw

Jun 01 08:35:19
Management Tip: 3 Tips for Giving Your Boss Feedback http://s.hbr.org/9PBDiR
HarvardBiz

Jun 01 03:42:45
Cute but true. RT @MakeUseOf What Your Email Address Says About Your Computer Skills | MakeUseOf.com http://bit.ly/aqwUjG
Toni_Newman

Jun 01 03:39:00
RT @HarvardBiz Nonconscious Leadership Processes http://s.hbr.org/cTszdO
Choypw

Jun 01 02:48:45
Nonconscious Leadership Processes http://s.hbr.org/cTszdO
HarvardBiz