Tweets of Apr 2010

2010-04-30 22:59:09
How Twitter's New Media Blog Aims To Teach By Example - http://bit.ly/bneep9

2010-04-30 19:12:01
The Future of Email Marketing (via @paulchaney) http://bit.ly/93iefW

2010-04-30 18:46:32
Effective cross-functional communication = Competitive advantage #1. Next week: Plan-execute10 (!) activities enhancing XF communication.

2010-04-30 17:30:13
21st Century Success: 3 Ways to Get It and Keep It http://bit.ly/9evfz7 (OPEN blog)

2010-04-30 17:05:13
One of the most thoughtful articles I have ever read: @snowded A Leader's Framework for Decision Making http://tinyurl.com/yf9rcko

2010-04-30 16:17:59
It’s time to reinvent management (and we want your help). Share your ideas on Management Innovation eXchange http://bit.ly/hackmanagement

2010-04-30 05:24:10
is trying to define experience... any thoughts?

2010-04-30 04:52:35
Why SAP enjoys continuous growth when most users think it sucks!?

2010-04-30 04:50:04
is experiencing the power of LinkedIn!

2010-04-30 04:10:24
is reading Emotional Satisfaction of Customer Contacts... interesting book.

2010-04-30 03:13:50
"Do you know what it is like to be your company's customer?" BCG

2010-04-30 03:10:13
"Customer experience embraces the emotional aspects of customer encounters in the entire journey from pre-acquisition to post-sales." Gungor

2010-04-30 03:00:29
"The human interaction component of service delivery is essential to the determination of satisfaction and dissatisfaction." Bitner et al

2010-04-29 23:43:56
From @AdamCohen today: "Every customer touchpoint is an opportunity to influence retention" - so true - looking at our touch points now

2010-04-29 22:02:47
in der medianet zum Customer Touchpoint Management: http://bit.ly/9dPW6s

2010-04-29 19:13:22
Leadership — It's (Much) More than Position http://s.hbr.org/dl7mYK

2010-04-29 19:06:21
Tim Ferriss: 7 Great Principles for Dealing with Haters - http://bit.ly/9EsI0F

2010-04-29 17:44:26
Facebook is down!?

2010-04-29 16:26:02
@JimJosephExp It works now... will post something there soon.

2010-04-29 16:24:31
Reading @cbsnews: Is Roger Federer Out of Gas?: http://bit.ly/bqUvqv

2010-04-29 15:21:33
The C.K. Prahalad Fortune at the Bottom of My Backpack http://s.hbr.org/bSXntf

2010-04-29 15:19:10
85 social media info graphics for new business development http://bit.ly/dwizuc #fb

2010-04-29 15:15:02
A commitment to excellence at every touchpoint of your life is one of the best commitments you'll ever make

2010-04-29 14:55:11
Twitter Strategy: Branded vs. Individual Twitter Accounts http://ow.ly/1EC2u

2010-04-29 14:48:25
The Best New York Times Business Columnist You've Never Heard Of http://s.hbr.org/aDpHgR

2010-04-29 14:45:57
@Choypw [JimJosephExp] Thanks! Tried it again!

2010-04-29 13:23:14
Pepsi is using location to advertise, collect data, and drive traffic into stores: http://nyti.ms/d4ijY8 What are you doing with location?

2010-04-29 13:00:27
@JimJosephExp Is that spam? The link is empty... or is it virus!?

2010-04-29 10:34:09
RT @suijkerwerk: New issue of Touchpoint out soon! "#servicedesign and Behavioural Change" http://bit.ly/atyJAG /via @MrStickdorn

2010-04-29 08:30:21
RT @HarvardBiz: Management Tip: Use the Three-Minute Rule to Better Understand Your Customers http://s.hbr.org/cP3CxR

2010-04-29 08:14:49
Management Tip: Use the Three-Minute Rule to Better Understand Your Customers http://s.hbr.org/cP3CxR

2010-04-29 06:20:07
"I love talking about nothing. It is the only thing I know anything about." So what's wrong with bullshit? Oscar Wilde

2010-04-29 05:57:13
What is power? Information? Knowledge? Or Wisdom?

2010-04-29 04:39:44
just learned that there is U in the DIKW flow... where U stands for understanding-http://bit.ly/9qyAWd

2010-04-29 03:55:31
is developing a knowledge management system... the concept is easy... the implementation is something else... :S

2010-04-29 01:33:48
Tweet is like spam if it provides no value-http://bit.ly/98Ke8J

2010-04-29 01:24:39
@ErikPosthuma Sorry for my late reply... but what's the message that you would like me to receive based on your link http://bit.ly/clg6pm

2010-04-28 16:54:48
hm... time check...

2010-04-28 20:21:36
The link between customer service and customer loyalty http://goo.gl/fb/JXneK #customerservice

2010-04-28 20:17:23
Driving Business Success- Communication Intelligence http://su.pr/1sauok

2010-04-28 18:58:29
Strategy's Golden Rule http://s.hbr.org/9yVyHA

2010-04-28 18:51:29
What are your six words? http://www.one.org/women/sixwords/

2010-04-28 13:42:35
PowerPoint Is Evil, Redux http://s.hbr.org/bQE01l

2010-04-28 13:35:14
How our cousins across the pond use immediacy to improve Customer Experiences | Beyond Philosophy http://ow.ly/1ABXk

2010-04-28 12:21:05
RT @GrahamHill LOL Old Organisation plus Powerpoint equals Perplexed Old Organisation (OO+PP=POO) NYTimes article http://tinyurl.com/23kd3rs

2010-04-28 11:54:16
@AlanSee The 5W1H way of getting your job done. Isn't that amazing? The basics are always simple yet so powerful!

2010-04-28 11:47:04
@GrahamHill May I please have a copy of your deck?

2010-04-28 10:21:35
LOL. Old Organisation plus Powerpoint equals Perplexed Old Organisation (OO+PP=POO) NYTimes article http://tinyurl.com/23kd3rs

2010-04-28 10:05:33
How do you manage your time when you are following more than 50 people? Tweets just keep coming in...

2010-04-28 07:22:51
RT @GrahamHill: Must read paper by @lixindex on From user-centred design to designing for service http://tinyurl.com/3xb8nqp

2010-04-28 07:10:34
Must read paper by @lixindex on From user-centred design to designing for service http://tinyurl.com/3xb8nqp

2010-04-28 05:47:38
10 Dos and Don’ts for Brands on Twitter: http://bit.ly/d00fcr

2010-04-28 04:24:02
just unfollowed Salesforce too because it's not offering me any solid value.

2010-04-27 19:08:34
Free CRM for the Papa http://goo.gl/fb/Qy3xG #customerservice

2010-04-27 16:53:53
Twitter, Facebook and LinkedIn Leading Social Media Marketing Tools via MarketingVOX http://bit.ly/9qPXfT

2010-04-27 16:03:06
Check out these Twitter Analytics Tools http://su.pr/3QUcw5

2010-04-27 13:34:33
B2B Reputation Management using Social Media Monitoring http://bit.ly/9Blcgp

2010-04-27 13:22:14
CROP pres at #MFU10, social media is high touchpoint when it comes to building relationships with a brand

2010-04-27 12:56:56
The Importance of Customer Listening http://goo.gl/fb/iSQmF #customerservice

2010-04-27 12:51:22
5 Tips for More Effective Sales Communication http://goo.gl/fb/2fMUR #sales

2010-04-27 10:27:37
just unfollowed SellBizTodayCom because it spams!!!

2010-04-27 01:24:45
@Choypw [ErikPosthuma] A quick thought about touchpoints: http://bit.ly/clg6pm

2010-04-26 21:19:40
Are you measuring your social media efforts? Suggested frameworks from @jowyang: http://bit.ly/a5MW0o #in

2010-04-26 20:50:17
Say Hello to Mass Media 2.0 (by Jonathan Salem Baskin) http://su.pr/2EK6Ml

2010-04-26 20:00:19
Twitter can predict the future, can it predict your Customer Experience? http://ow.ly/1D6oA

2010-04-26 19:47:01
What's the point of customer analytics without customer discovery? No offer survives first contact with the customer.

2010-04-26 19:30:48
#facebook Twitter, Facebook Leading Social Media Marketing Tools http://ow.ly/17bicN

2010-04-26 14:44:38
Brand advertising doesn’t fulfill real time consumer needs http://goo.gl/fb/hVWAi #sales

2010-04-26 14:19:29
"It's not a Kodak moment unless u share" - Jeff Hayzlett, CMO Kodak (and BMC2010 speaker!) http://is.gd/bIvBb

2010-04-26 14:06:08
nice addition of measurement to my engagement/media model http://bit.ly/ch6Ukn via @johnvlane

2010-04-26 14:04:28
Training day added in Boston on May 3 (Monday) at #mpb2b: Social Media Integration: http://bit.ly/97T3Eo #in

2010-04-26 12:43:43
Know the 'Why' Before the 'How' of Social Media: Great discussion in the comments! http://bit.ly/9frmgg #in

2010-04-26 12:38:29
How to Win a Customer for Life (After You Screw Up) http://goo.gl/fb/948O7 #sales

2010-04-26 04:45:56
Just submitted to get an advanced copy of Open Leadership from @charleneli http://bit.ly/c5AIrZ #fb

2010-04-25 23:30:47
With so much reacting vs. thinking in business, got to thinking about how true thought leadership is different http://bit.ly/cHKn0M

2010-04-25 21:29:06
RT @VenessaMiemis Design Thinking Made Visible – wonderful free book by @Humantific http://is.gd/bHx7b

2010-04-25 21:02:18
Make every word count: http://bit.ly/c6gcP1 #in

2010-04-25 19:06:45
Stephen Hawking warns over making contact with aliens. He makes a good point. http://ow.ly/1CQQ6

2010-04-25 18:40:38
is making little things count.

2010-04-25 15:14:43
Twibes Marketing group on Twibes.com has over 2K members ... http://www.twibes.com/group/Marketing ... the "make twitter list" is helpful

2010-04-25 14:57:59
Twitter profile directory ... register your profile on Twellow ... I like the TwellowHood feature http://bit.ly/AauAk

2010-04-25 12:15:44
Love the take on training! RT @JohnFMoore Good post @royatkinson: The Customer Service Commitment http://ow.ly/1CGvu #service

2010-04-25 12:10:42
RT @sustbehav: Marketers shifting focus toward consumers' #sustainable behavior: Advertising Age http://bit.ly/cu1wZk via @jacquelynottman

2010-04-25 09:21:30
RT @adfig: Last issue of 'Service Science' just out. http://bit.ly/cGIJv0 #servicedesign

2010-04-25 07:14:41
@dreamis How would you define touchpoint then?

2010-04-25 07:13:51
is but...

2010-04-25 05:41:30
@gapingvoid more like "without influence there is no media" (@briansolis)

2010-04-25 03:56:50
iPhone apps top 100: "Camera Flash" #utilities A camera flash is among iPhone s most requested features.... http:/... http://bit.ly/aCY9bL

2010-04-24 18:02:10
Top 10 LEGO Movie Tributes on YouTube - http://bit.ly/8X6Hdu

2010-04-24 17:59:20
See the cartoons of the week | http://su.pr/1bcvUR

2010-04-24 13:58:21
If you were stranded with only 14 business(-ish) books to read, which would they be? http://bit.ly/aPVuZO #in

2010-04-24 13:38:36
Cup of Joe: Steve Jobs Is a Marketing Guru http://goo.gl/fb/laTID #sales

2010-04-24 13:00:29
RT @KristinaEvey Does sharing the experience make it more enjoyable or increase it's internal value? (via @reaburn) http://ow.ly/1CqCT

2010-04-24 12:51:07
21 Essential Social Media Resources You May Have Missed - http://bit.ly/d9ird8

2010-04-24 06:37:47
@gapingvoid sorry I might have missed something interesting, but what kind of story are you looking for, and how to share?

2010-04-23 20:09:27
Social Media is a platform of touchpoints where info is shared at the speed of light 24x7 to an infinite number of people in a flat world.

2010-04-23 20:06:22
Social Media is a platform of touchpoints where information is shared at the speed of light 24x7 to an infinite number of people.

2010-04-23 19:55:31
RT @GrahamHill: ELLE: The Importance of Friendship - http://bit.ly/bYmyi5 (via @connected_book)

2010-04-23 19:51:40
RT @McKQuarterly: What Matters: Innovating at scale in the social sector http://bit.ly/a8EPaD #swf10 #socent

2010-04-23 19:31:28
ELLE: The Importance of Friendship - http://bit.ly/bYmyi5 (via @connected_book)

2010-04-23 15:05:13
Customer Experience Trend Tracker - insights on business and consumer research http://ow.ly/1C6lj

2010-04-23 14:02:16
What Matters: Innovating at scale in the social sector http://bit.ly/a8EPaD #swf10 #socent

2010-04-23 13:15:04
#Customer #Experience #Trend #Tracker - Insights on business and consumer research http://ow.ly/1C6rB

2010-04-23 12:43:09
What Can Social Media Do to Improve Your Business http://goo.gl/fb/w5fc0 #sales

2010-04-23 12:35:57
13 Strategies To Jumpstart Your Productivity http://bit.ly/dy9FHc #fb

2010-04-23 10:30:02
The science of sharing a Customer Experience | Beyond Philosophy http://ow.ly/1C6jG

2010-04-23 10:11:50
8 things I wish everyone knew about email http://bit.ly/bxTpfl

2010-04-23 04:23:54
RT @ideationz: It's all about change... How to drive it, how to adapt to it, how to manage through it... http://ideationz.wordpress.com

2010-04-23 04:22:12
RT @McKQuarterly: Harnessing the power of word of mouth (Audio) http://bit.ly/9ui9ix

2010-04-23 00:19:52
One key to successful brand management? Internal adoption=engage your employees first. http://bit.ly/aRvtjZ (via @KimBrater)

2010-04-22 20:35:59
Assumptions are costly with clients http://goo.gl/fb/Faw0T #sales

2010-04-22 20:20:12
11 Free Ways to Generate Referrals http://bit.ly/9MTv7m (OPEN blog)

2010-04-22 19:20:31
It's all about change... How to drive it, how to adapt to it, how to manage through it... http://ideationz.wordpress.com

2010-04-22 16:28:23
Turn Your Facebook into a Mini Blog with Facebook.Me - http://bit.ly/aANzZZ

2010-04-22 16:06:36
Harnessing the power of word of mouth (Audio) http://bit.ly/9ui9ix

2010-04-22 15:25:32
Here’s how to have real customer loyalty http://goo.gl/fb/PQMhX #customerservice

2010-04-22 14:56:12
@Choypw [ideaDistillery] A platform of touchpoints!- Because SM is a one-to-one conversation with web saavy consumers it is a way to create "evangelists."

2010-04-22 14:46:36
Like is the new love.

2010-04-22 14:35:08
The Customer Experience Planning Gap | Beyond Philosophy http://ow.ly/1BAVI

2010-04-22 14:23:04
Why is buying so difficult sometimes? http://goo.gl/fb/ik0qk #sales

2010-04-22 13:23:11
The Ultimate Question http://goo.gl/fb/vSrtX #customerservice

2010-04-22 13:19:11
Ten Steps to Positioning Your Firm for the Recovery http://goo.gl/fb/Q7IJL #sales

2010-04-22 13:18:54
@ahawkcollinger touchpoint creates experience, and forms relationships. (via @Choypw) Agreed!

2010-04-22 12:06:21
@Choypw [JimJosephExp] Yes, otherwise you have a brand!

2010-04-22 11:50:34
And how much effort must companies reasonably put in to avoid draconian discrimination laws? A difficult grey area!

2010-04-22 11:49:31
Compaines are rigth to decline business from customers whose needs cannot be met profitably. When does this become discrimination?

2010-04-22 09:31:35
Three Key Ideas for Leading Innovation by Tim Kastelle http://bit.ly/cWyvqx (via @lindegaard)

2010-04-22 09:30:18
Fast Company: Design Thinking and Services - Why this is New and Needed (by @ArnoldBeekes) http://ow.ly/1ACf9 (via @ralph_ohr)

2010-04-22 09:01:47
Levi’s Integrates Facebook Social Plugins into Online Shop - http://bit.ly/bd1wDH

2010-04-22 09:17:44
RT @mashable: Levi’s Integrates Facebook Social Plugins into Online Shop - http://bit.ly/bd1wDH

2010-04-22 06:55:47
@ideaDistillery Is social media more a platform than a touchpoint? SM creates more touchpoint experience than traditional platform? #toex

2010-04-22 06:45:48
@JimJosephExp so touchpoint has to consistently deliver positive experience across the employee-customer-brand relationships.

2010-04-22 06:30:12
@ahawkcollinger touchpoint creates experience, and forms relationships.

2010-04-22 06:29:48
@ahawkcollinger touchpoint is any interaction between/among 2 or more entities any time any way any how for a purpose.

2010-04-22 06:19:50
has just created #toex to replace #touchpointexperience.

2010-04-22 05:00:28
Make Each Touchpoint Memorable-http://bit.ly/depU18

2010-04-22 04:57:21
@rdfrench It's not there... :(

2010-04-22 04:03:33
@Choypw [rdfrench] Hey, hope you are well. Good to hear from you. Try this backup site: http://bit.ly/b7UHfZ

2010-04-22 04:02:19
@rdfrench Hi Robert, long time no see. Is Marcomblog gone? I'm trying to locate one of the articles I wrote there before. Any thoughts?

2010-04-22 04:00:42
How to send direct messages to people who don't follow you?-http://bit.ly/cdGej5

2010-04-22 02:20:42
An interesting YouTube on Customer Experience-http://bit.ly/d9kSrT

2010-04-22 02:18:29
How important is Guanxi?-http://bit.ly/bTH9bN

2010-04-22 02:09:55
@mortensax Thank you for the recommendation... I've got all 3. :)

2010-04-22 01:35:04
How our cousins across the pond use immediacy to improve Customer Experiences | Beyond Philosophy http://ow.ly/1ABXl

2010-04-21 13:00:28
Reputation and the importance of Customer Service | Beyond Philosophy http://ow.ly/1Ap1C

2010-04-21 12:39:40
Customer Ownership: Relationship? Conversation? http://goo.gl/fb/IJwhP #customerservice

2010-04-21 12:12:37
The Race to Sales Competence: A Case for Sales Training http://goo.gl/fb/4u1t0 #sales

2010-04-21 10:49:47
RT @BeyondP: The 4 Steps to Touchpoint Redesign | Beyond Philosophy http://ow.ly/1ACc0

2010-04-21 10:45:09
@GrahamHill What's more important Graham: value or experience?

2010-04-21 10:26:04
#touchpointexperience is a bad hashtag as it's too long... less is more in Twitter.

2010-04-21 10:25:02
The science of sharing a Customer Experience | Beyond Philosophy http://ow.ly/1B7FD

2010-04-21 10:22:12
What is more important: value, or experience? #touchpointexperience

2010-04-21 10:15:43
is losing #touchpointexperience again...

2010-04-21 10:14:58
RT @GrahamHill: Interesting. Nissan moving its marketing spend towards customer experience http://tinyurl.com/y47ssj8

2010-04-21 10:13:19
Interesting. Nissan moving its marketing spend towards customer experience http://tinyurl.com/y47ssj8

2010-04-21 09:51:31
RT @GrahamHill: RT @ComplexitySol: HBR Must-reads on Strategy - free download until June at http://bit.ly/dnHjTI #strategy #transformation

2010-04-21 08:19:00
RT @cynthiaholladay: Wonderful method for designing & generating business models: http://bit.ly/bvaIT6 <= Order book now

2010-04-21 06:59:18 RT @ComplexitySol: HBR Must-reads on Strategy - free download until June at http://bit.ly/dnHjTI #strategy #transformation

2010-04-21 06:57:26
Reading http://tinyurl.com/y56soal reminds that producta are always value propositions. Value is co-created with the product during usage.

2010-04-21 05:10:35
"Top 10 YouTube Tips for Small Businesses" - http://bit.ly/dwowFc by @amymaeelliott

2010-04-20 20:49:18
4 Tips for Tapping Into Twitter Conversations - http://bit.ly/aRu0fA

2010-04-20 20:30:51
"Our top story on @mashbusiness today: ""5 Unique Ways to Use Twitter for Business"" - http://bit.ly/bu2x6D"

2010-04-20 20:05:29
Freemium = broken promises http://su.pr/2mJR9C

2010-04-20 19:43:35
The Best Email Marketing Strategies and Tactics of 2009 http://su.pr/4s5QsN

2010-04-20 15:00:15
The 4 Steps to Touchpoint Redesign | Beyond Philosophy http://ow.ly/1ACc0

2010-04-20 09:53:52
RT @AlanSee: If you overmeasure a relationship, you alter the nature of the relationship itself ... http://bit.ly/dcyyTP ...good read fr...

2010-04-20 08:48:49
RT @ArnoldBeekes: DESIGN THINKING AND SERVICES: WHY THIS IS NEW AND NEEDED http://tumblr.com/xna8uqqrb

2010-04-20 08:43:58
RT @HarvardBiz: Management Tip: 3 Ways to Overcome Barriers to Change http://s.hbr.org/aPYxJ6

2010-04-19 22:27:19
微博式人際關係 http://bit.ly/aReOhc

2010-04-19 22:02:58
Engaging your customers with more than just an offer...: http://wp.me/puCnS-6G

2010-04-19 18:48:04
RT @wimrampen: Starbucks Experience Map http://bit.ly/d8n09i

2010-04-19 12:34:17
There's never a case where you do NOT have a customer experience. Is it a good one or a bad one? (Never By Chance)

2010-04-19 07:01:13
Google Chrome Ditches Http:// - http://bit.ly/djnfST

2010-04-18 19:08:32
...As well as general TOMA (Top-of-Mind-Awareness) measures, Social media is an additional and sometimes critical consumer touchpoint.

2010-04-18 01:42:13
Storytelling and ping pong http://bit.ly/cscca4

2010-04-17 20:22:24
20 Essential Social Media Resources You May Have Missed - http://bit.ly/97FUWy

2010-04-17 14:44:56
4 reasons why PR firms are taking over social media http://bit.ly/c9J3ad via @jakrose

2010-04-17 11:49:36
Infinity and Eternity... Relativity...?

2010-04-17 11:47:50
Thinking about the relationship between AIDA and DIKW.

2010-04-17 11:46:46
Principle of Sufficient Reason: the reason any actual state of affairs is actual is that it would be impossible for it to be otherwise.

2010-04-17 06:29:15
"We're only here for a short visit. But compared to what? An unlimited number of years?" Plato and a Platypus Walk into a Bar

2010-04-17 06:04:43
There is a distinction between what we are "meant to be" and what we "want to be."

2010-04-17 06:02:47
"Everything has a telos." Aristotle. What's your telos?

2010-04-16 21:31:41
Salesperson Matrix Revisited http://goo.gl/fb/KhNv6 #sales

2010-04-16 19:39:37
Your company Twitter account shouldn't just broadcast it should engage. Watch @edelmandigital in action

2010-04-16 19:24:02
RT @YourCustomers: What’s the monetary value of a fan of your Facebook Page? http://goo.gl/fb/acO4i #sales

2010-04-16 19:12:57
What’s the monetary value of a fan of your Facebook Page? http://goo.gl/fb/acO4i #sales

2010-04-16 18:54:24
12 myths about the world of Sales and B2B customer loyalty, from the POV of an MLC "glocalizer" http://bit.ly/ckM9CI

2010-04-16 16:39:05
Twitter stats reveal 11 new facts: http://bit.ly/c4ZGcs #fb

2010-04-16 15:27:30
Five ways to manage Twitter lists http://bit.ly/cI6p9K #edelmandigital

2010-04-16 14:09:30
RT @ProximityWW: Is social media causing "relationship inflation?" http://bit.ly/cK0PiO

2010-04-16 13:18:47
If all changes come from the same ORIGIN, then why not focus on the origin? Why chase after what's going to happen in the so-called FUTURE?

2010-04-16 13:01:28
"Research shows that our free time has increased by 20 mins per day over the last 35 years." Oh really!?

2010-04-16 12:58:44
"When the customer comes first, the customer will last." Robert Half... Where is the employee?

2010-04-16 12:56:52
"We guide intellectual and emotional experience of the customer through the store." Ron Johnson, SVP of retail, Apple

2010-04-16 12:55:32
The richest experiences contain aspects of all four types.

2010-04-16 12:54:36
In an aesthetic experience we are absorbed by the environment, we enjoy it but everything remains untouched.

2010-04-16 12:53:36
In an escapist experience we mostly want to do something.

2010-04-16 12:53:04
In a learning experience we want to learn something.

2010-04-16 12:52:36
In a fun experience it is more about feelings.

2010-04-16 12:52:00
4 types of experience: fun, learning, escapist, and aesthetic...

2010-04-16 12:50:47
Gen P approaches everything on the basis of their own personality.

2010-04-16 12:49:20
Forget about Gen X and Gen Y! Drop this age-related generation! Now it's Gen P, or Participative Generation. We share everything!

2010-04-16 12:45:38
Thinking about an uncommon experience...

2010-04-16 12:34:15
"An experience is the result of an interaction between an event and a person..." The simplest perhaps the best definition by Ann De Kelver.

2010-04-16 12:14:46
Sylvia Ann Hewlett says in Top Talent (page 91) that top leadership should increase touchpoints to show they care? How about experience?

2010-04-16 11:58:30
The first MOT is the decision to purchase at the store shelf? The second is delivery on the promise of that product? That's from P&G?

2010-04-16 11:48:49
If you don't understand touchpoint experience, don't claim that you know marketing.

2010-04-16 11:48:03
100 Tips for Marketing Success white paper released this week: http://bit.ly/aQKIbo via @bigrossman

2010-04-16 11:11:47
RT @McKQuarterly What Matters: A new paradigm for change, essay by John Elkington @volandia http://bit.ly/d3dlxT #swf10 #socent

2010-04-16 10:57:12
@Choypw [GrahamHill] Innovation reading list: http://tinyurl.com/y5yody2 http://tinyurl.com/yyzzuvc and http://tinyurl.com/ycqryev

2010-04-16 10:54:41
@Choypw [GrahamHill] Co-creation reading list: http://tinyurl.com/3xljmo http://tinyurl.com/y6lo8kv and http://tinyurl.com/y4vqog9

2010-04-16 10:49:22
RT @ariegoldshlager: Innovation Starts with Empathy: http://bit.ly/1aUfKG

2010-04-16 10:48:45
A promise made is a debt unpaid. How difficult is it to remember this?

2010-04-16 10:48:08
@GrahamHill You are very much into co-creation and innovation lately. What books would you recommend me to read if I want to learn more?

2010-04-16 10:16:08
Do managers have to trade-off customers versus innovation. Or can they have their cake and eat it? http://tinyurl.com/y66nb2u

2010-04-16 08:46:34
Innovation: Concentrate on People and Process, not Tools by Tim Kastelle http://bit.ly/bfLqTX (via @lindegaard)

2010-04-16 05:23:01
RT @Brioneja: What Executives Make of Innovation‎ http://bit.ly/9xVQTS #management #leadership #MBA

2010-04-16 03:22:29
The accelerators of strategy: compelling vision, purposeful culture, value that is relevant, distinct customer experience.

2010-04-15 21:24:27
RT @socialmedia2day 50+ Ways to Search Twitter http://bit.ly/cHzxYi ... wow ... that's a good list

2010-04-15 20:15:52
For business there’s an art to using Twitter ... http://bit.ly/9OUlpP ... insight via Michael Brito

2010-04-15 19:02:46
Twazzup Launches New Twitter Analytics Service and Web-Based Twitter Client: Just about a year ago, Twazzup launch... http://bit.ly/9jVM1K

2010-04-15 16:45:41
Who owns the responsibilty to define your company's culture and align it with your business strategy?

2010-04-14 22:54:36
Google Helps You Find People to Follow on Twitter - http://bit.ly/aqwcXh

2010-04-14 22:04:25
Looking to Sustain Word of Mouth? http://su.pr/3mxG0Y

2010-04-14 22:03:43
Economic Recovery = Information Velocity?http://su.pr/5LwS6S

2010-04-14 22:03:22
Social Media---->Measuring is Easy http://su.pr/1zVIhE

2010-04-14 21:10:18
What Matters: A new paradigm for change, essay by John Elkington @volandia http://bit.ly/d3dlxT #swf10 #socent

2010-04-14 20:46:27
Measuring Social Media Effectiveness Without Clickthru Metrics http://bit.ly/9dDcCi #Wide_Angle

2010-04-14 20:16:20
Expert’s Corner: Delivering Voice of the Customer http://goo.gl/fb/jKUfA #customerservice

2010-04-14 20:02:14
Twitter Announces an Ad program...here is how to rank organically http://goo.gl/fb/QEvx4 #sales

2010-04-14 19:48:06
How Companies Should Approach the New Twitter Advertising Model - http://bit.ly/dimkuw

2010-04-14 19:06:45
5 Ways B2B Companies Can Use New Twitter Ads http://bit.ly/bw8irv

2010-04-14 17:17:30
Great #customer #service #SM #CEM stuff from @ekolsky today! Worth spending some time to read through his last 60-or-so tweets. #SCON10

2010-04-14 16:45:28
Twitter’s CEO Discusses the Future of Twitter [LIVE] - http://bit.ly/9gcd90

2010-04-14 16:36:59
#facebook How much is a Facebook fan worth? http://ow.ly/174fQi

2010-04-14 14:51:34
The New Consumer Review Is All About You - http://bit.ly/bkcGSy

2010-04-14 14:31:32
If you overmeasure a relationship, you alter the nature of the relationship itself ... http://bit.ly/dcyyTP ...good read from Charles Green

2010-04-14 14:26:33
Bringing your sales into the social media network with proper training and focus ... http://bit.ly/9EvN5G ... good via salesandmarketing.com

2010-04-14 07:51:02
RT @CMO_com: on #CMO.com: How much a fan on social media is worth, in $ and ¢. http://om.ly/iEEs (via @belindaang)

2010-04-14 07:05:15
The World's Most Innovative Companies by Fast Company http://tinyurl.com/yhs9wpl Facebook No1!!!

2010-04-14 06:40:05
A dialogue about the future of organizational storytelling has begun on my blog http://bit.ly/cIxYUQ

2010-04-14 04:58:16
After Eureka: 7 questions to test #innovation for profit potential http://ff.im/-iZL67 (via @jorgebarba)

2010-04-14 00:26:34
Is revenue related to recommendability? http://bit.ly/dge0Z3

2010-04-13 23:35:19
Tweets at 35,000 Feet: How Virgin America is Using Promoted Tweets - http://bit.ly/9qF7rp

2010-04-13 14:00:02
Making design principles stick [Adaptive Path - Dec 01, 2009] http://bit.ly/7bOxWd

2010-04-13 13:34:38
7 Keys To Speaking In Your Customers Language http://tinyurl.com/ybnbsl8 (via @microgeist)

2010-04-12 08:22:59
is re-learning how to use hashtag... because #touchpointexperience is gone...

2010-04-12 04:14:17
@choypw your personal newspaper is ready : http://www.twittertim.es/choypw ! It is updated regularly showing new items.

2010-04-12 03:32:49
There is a difference between quality and service!

2010-04-12 02:59:59
RT @GrahamHill: Successful Service Design: Turning Innovation into Practice http://tinyurl.com/y9wos2r

2010-04-11 17:49:32
RT @tedcoine: RT @shyam_kumar: RT @KetelboeterPR: Employees First or Customers First? Fantastic post from @Reaburn http://bit.ly/aOEKwz

2010-04-11 17:35:04
RT @vanderbeeken: New blog post: Interactions Magazine - March/April 2010 issue http://www.experientia.com/blog/interactions-magazine

2010-04-11 08:22:52
RT @business_design: Profit is an outcome of getting a customer's job done with the right business model...Obliquity in action

2010-04-10 10:37:26
Breaking news http://bit.ly/baLLB3

2010-04-10 09:02:01
What are the reasons we give our users to promote our stuff? What is the motivation to promote really?

2010-04-10 08:27:24
How to encourage people to come to you... And they will share your stuff... And then they will remember you... It's all about convenience?

2010-04-10 08:07:03
Convenience is the big word in Viral Marketing?

2010-04-10 08:05:25
Time is limited but content is unlimited so people will become lazier...

2010-04-10 07:56:09
Viral marketing is about sharing... sharing what...?

2010-04-10 07:54:39
is learning viral marketing...

2010-04-10 07:53:27
RT @gapingvoid In My Experience: Idea-Driven People come up with Ideas, more often than Results-Driven People come up with Results.

2010-04-10 01:20:51
In My Experience: Idea-Driven People come up with Ideas, more often than Results-Driven People come up with Results.

2010-04-09 23:05:11
You have customers. Customers who love you. So how do you get them to make their feelings public? http://ow.ly/1vSMo

2010-04-09 20:50:09
"The beginning of knowledge is the discovery of something we do not understand." -Frank Herbert #quote

2010-04-09 19:00:56
RT @McKQuarterly A new world for brand managers http://bit.ly/bbe8Qx

2010-04-09 18:35:15
Reading: "Managing The Customer Experience Makes Perfect Sense" http://ow.ly/1vT8H

2010-04-09 15:05:11
A new world for brand managers http://bit.ly/bbe8Qx

2010-04-08 06:39:30
Amazed how misleading statistics about Customer Experience - http://bit.ly/9zka55 - has gathered so much attention. Are we so desperate?

2010-04-08 00:45:04
"We figure our best salesman is our customer. Treat that person right, he'll walk out the door and sell for you." Jerry Murrell

2010-04-07 12:27:43
Nice article (with FACTS!) about ROI of good Customer Experience http://bit.ly/9zka55 (Hint - it's good) (via @choosenick

2010-04-07 01:38:11
RT @McKQuarterly: Video interview: Building the next-generation business leader http://bit.ly/d6Xsyv

2010-04-06 12:01:52
Marketable Emotions or Engaging Experiences-http://bit.ly/cCfOfv

2010-04-06 11:58:28
Measuring Emotions in a Consumer Decision-Making Context-http://bit.ly/blCiRV

2010-04-06 11:53:32
@EngageConsult Should that be purpose, or reason?

2010-04-06 11:51:35
"There should be a clear reason for every single aspect of every touchpoint you have with customers." from Never By Chance

2010-04-06 09:48:22
Emotions are feelings linked to a specific behavior (Gardner 1984).

2010-04-06 09:43:26
Linking Emotions and Values in Consumption Experiences-http://bit.ly/9zlxww

2010-04-06 07:23:52
Who, when and how to drive increased profitability through customer referrals http://tinyurl.com/yztpvmf

2010-04-05 14:58:26
RT @YourCustomers The Powerful Question to Which We All Need an Answer http://goo.gl/fb/3hSsf

2010-04-05 11:34:13
The Powerful Question to Which We All Need an Answer http://goo.gl/fb/3hSsf #sales

2010-04-05 11:17:33
Not all service staff have the same view of service: It can mean service, hitting targets, or value co--creation http://tinyurl.com/y9ffgot

2010-04-04 13:55:28
@GrahamHill What's exactly the customer jobs? Are they supposed to do anything?

2010-04-04 13:54:12
@stevedenning That's rude! The pope is not here to act as CEO! Go read the bible before you make any negative comments against a religion!

2010-04-01 10:39:44
RT @sethgodins Are you rational? http://bit.ly/c9KtIF We all know that long ago, don't we?

2010-04-01 09:34:14
Are you rational? http://bit.ly/c9KtIF

2010-04-01 07:28:41
touchpoint, experience-http://bit.ly/9qfdIF #touchpointexperience

2010-04-01 07:26:57
has just created #touchpointexperience...

2010-04-01 07:26:24
just discovered #touchpoint and #experience!!!

2010-04-01 06:51:59
touchpoint, experience, relationship from LinkedIn-http://bit.ly/9qfdIF