Tweets of 8-14 Feb 2012

14 Feb
When to ask customers what they want and when not to http://bit.ly/w3gYvl via @joepine @claychristensen @ScottDAnthony @InnosightTeam #cem
@Choypw

14 Feb
Managing #Innovation is about Managing #Change http://bit.ly/wbaMeV via @ralph_ohr @bradenk
@Choypw

14 Feb
A Critical Path for Customer Relevance, Part 1 by @briansolis http://goo.gl/fb/fGCOM via @YourCustomers #cem
@Choypw

14 Feb
How to Increase #Brand Recognition with the Right Colors http://twrt.me/bek11z via @hensel @tedcoine
@Choypw

14 Feb
What's Your Path to a Better Customer Experience? http://bit.ly/wotxEV by @kerrybodine via @OnionInsights #CEM
@Choypw

14 Feb
The World's 50 Most Innovative Companies http://lnkd.in/p9byrQ
@Choypw

14 Feb
Sun Tzu - The Art of Branding http://www.stealingshare.com/content/1161631989312.htm
@Choypw

14 Feb
David Ogilvy on How to Write - http://bit.ly/x4Hudl via @Desk #smallbiz
@Choypw

14 Feb
Walter Isaacson’s biography of Steve Jobs distilled to 5 key points: Core of the Apple http://bit.ly/AD4Wmm via @ralph_ohr #innovation
@Choypw

14 Feb
Customers do not want choice, they just want exactly what they want. via @NorbertMirani @joepine #cem
@Choypw

14 Feb
A WAKE UP CALL TO THE IMPORTANCE OF AUDIENCE EXPERIENCE http://bit.ly/xhfYWi via @joepine @_LisaBaxter #cem
@Choypw

14 Feb
How to Test Your #Empathy http://www.psychologytoday.com/blog/the-squeaky-wheel/201103/how-test-your-empathy via @GuyWinch #custserv #cem
@Choypw

13 Feb
Van Gogh’s ‘Starry Night’ Comes To Life Through Interactive Animation - http://DesignTAXI.com http://lnkd.in/mR5Q9b
@Choypw

13 Feb
Why Starbucks Succeeds In China While Other Chains Fail http://lnkd.in/EANVg8
@Choypw

13 Feb
Is “Customer Experience” the Only Business Value Measure That Matters? by @gregchase http://bit.ly/wLgY6r via @wimrampen @mkrigsman #cem
@Choypw

12 Feb
How Steve Jobs Reinvented Retailing 1) http://bit.ly/wZLkqk 2) http://bit.ly/zfQHEB 3) http://bit.ly/ywIkXw via @thecustomerblog #cem
@Choypw

12 Feb
No Straight Lines 1/5 | Innovation Lab http://bit.ly/xj604O via @alansmlxl
@Choypw

12 Feb
The 4 E’s of Social Media - http://www.business2community.com/social-media/the-4-es-of-social-media-0128652 via @thecustomerblog #scrm #cem
@Choypw

12 Feb
Service Design & UX Design http://desonance.wordpress.com/2011/06/17/service-design-ux-design-po-tay-topo-tar-to-or-as-umami-is-to-salty/ via @skewiff #ux
@Choypw

12 Feb
Who Owns Your Customer Experience? http://informationoptimized.com/blog/2012/01/30/who-owns-your-customer-experience/ via @Vivisimo_Inc #cem
@Choypw

11 Feb
Staying Competitive In A Customer-Centric World http://pulse.me/s/5QYuT via @prem_k #scrm #km #futureofwork
@Choypw

11 Feb
Marketers, food for thought: amongst the most installed firefox plugins is adblock. via @GautamGhosh @wimrampen #cem #ux
@Choypw

11 Feb
#Brands need to think outside the box when it comes to beating #competitors in #custserv http://bit.ly/wLMwWD by @mbcxp via @TheForumCorp
@Choypw

11 Feb
The implications of new channels on Customer Journey Mapping http://blog.thecustomerframework.com/bid/81747/The-implications-of-new-channels-on-Customer-Journey-Mapping via @TCFltd @TPDashboard #cem #cjm
@Choypw

11 Feb
You can take a horse to water, but you can't make him drink. via @tedcoine | Classic Chinese idiom!
@Choypw

10 Feb
How to Reinvent Your Customer Experience http://bit.ly/xvQYzZ via @OnionInsights #cem
@Choypw

10 Feb
Type this into Google: sqrt(cos(x))*cos(300x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(6-x^2), -sqrt(6-x^2) from -4.5 to 4.5 via @C4LPT
@Choypw

10 Feb
Trust: It matters (more than you think) http://bit.ly/xdaUj9 via @bsdalton @BrianVellmure
@Choypw

10 Feb
Six Steps to Put Christensen's Jobs-to-be-Done Theory into Practice http://is.gd/QfJxR6 via @jurgentanghe @GrahamHill #servicedesign
@Choypw

10 Feb
Can you really design the user experience? http://bit.ly/w9tN2z via @ralph_ohr @johnt #ux #designthinking
@Choypw

10 Feb
Five keys to creating great customer experience http://pulse.me/s/5JEaI via @WriteTheCompany @expertinservice #CustServ #CEM
@Choypw

10 Feb
The Customer Experience: A Tale of Three Steakhouses by @sharlyn_lauby http://zite.to/zrpkoI via WriteTheCompany @LydaKay #CEM #CustServ
@Choypw

10 Feb
10 steps to building a #brand that triples sales and grows customer loyalty - http://bit.ly/woZ0rq @Desk #smallbiz #custserv
@Choypw

10 Feb
Happiness is the Ultimate Economic Indicator http://bit.ly/w63fCt via @fastco @frogdesign
@Choypw

10 Feb
Empowering Employees: Three Actions to Improve the Employee Experience http://www.business2community.com/leadership/empowering-employees-three-actions-to-improve-the-employee-experience-0130659 via @B2Community @thecustomerblog
@Choypw

10 Feb
Sure!: Part 1 http://vsb.li/Qa2nbf / Part 2 http://vsb.li/oC3hb5 @Choypw links for first 2 parts pls? Transform Your Brand into a Butterfly
@PaulBiedermann

9 Feb
Brands are Lies by @jeffnolan http://ow.ly/8Xp2E via @bsdalton @BrianVellmure @BrentLeary @Bucholtz #scrm #cem
@Choypw

9 Feb
Building Your Customer Engagement Ecosystem - Forbes http://onforb.es/AgmgQu via @thecustomerblog #cem
@Choypw

9 Feb
Customer Loyalty: What It Is And Why It’s Important [Infographic] http://bit.ly/wV7BPi via @thecustomerblog #cem
@Choypw

9 Feb
The growth of the recommendation economy http://bit.ly/A7pkWq via @meannie @rwang0 #socbiz #reputation #scrm #cem
@Choypw

9 Feb
Customer Experience Assassins and Angels http://bit.ly/xH2xh5 via @thecustomerblog #cem
@Choypw

8 Feb
The 3 Stages of Customer Experience http://www.cmswire.com/cms/customer-experience/the-3-stages-of-customer-experience-014414.php via @cmswire @OnionInsights @mickaellefebvre @arnaudhk #cem
@Choypw

8 Feb
Transform Your #Brand into a Butterfly http://twrt.me/4kzsi0 via @PaulBiedermann @tedcoine
@Choypw

8 Feb
"Best is bad because there is no beyond." @elsua via @berndbuchegger
@Choypw

8 Feb
How USEFUL are you to your customers? http://wp.me/p13YWP-Tk via @thecustomerblog @GrahamHill #cem
@Choypw

8 Feb
Organize Your Apps by Action Instead of Category http://ow.ly/1FJTfv via @meannie @mayhemstudios @Iconic88 @lifehacker
@Choypw

8 Feb
Solving Your Pain. http://twrt.me/uoxd6e via @tedcoine @DanWaldo
@Choypw

8 Feb
Don’t Build A Company To Sell, Build It To Last via @TPDashboard @FastCoExist
@Choypw

8 Feb
It's after 10pm. Do You Know Where Your Employees Are? http://bit.ly/zcDxFN via @frogdesign @fastcomany
@Choypw

8 Feb
Next gen customer experience will move fr experience to fulfillment. http://bit.ly/qm3sZj via @rwang0 #cem #sapcx
@Choypw