09 January 2012

Tweets of 27 Dec 2011-2 Jan 2012

2 Jan
How To Be More Interesting (In 10 Simple Steps) - Forbes http://lnkd.in/TCBVai
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2 Jan
The One Resolution You Need To Make In 2012 http://lnkd.in/r_ZqGr
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31 Dec
The Anatomy of an Experience Map http://www.adaptivepath.com/ideas/the-anatomy-of-an-experience-map via @ChrisRisdon #cem
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31 Dec
"Don't compete on price; compete on value." @ShellyKramer via @KnowledgeBishop #custserv #cem
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31 Dec
Customer Experience Lifecycle http://bit.ly/vW6caG via @annettefranz #cem
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31 Dec
Employee And Customer Engagement Lessons From A Gospel Choir http://j.mp/uHvHTv via @Aimee_Lucas @iclindberg @Vivisimo_Inc #custserv #cem
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31 Dec
#Employee Experience Lifecycle http://cxjourney.blogspot.com/2011/12/employee-experience-lifecycle.html?spref=tw via @annettefranz @CXJourney #cem
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31 Dec
If You're Not Sitting Where Your Customer's Sitting, You're Not Really Seeing Your Brand http://bit.ly/rS6umF via @Jon_Ferrara #cem
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31 Dec
11 Best #Innovation Essays of 2011 http://ow.ly/8ef21 via @FastCoDesign @method_inc
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30 Dec
The Ten Most Annoying Management Terms Of 2011 http://lnkd.in/Nm5eBR
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30 Dec
A Look Back at Customer Experience in 2011 http://bit.ly/w4oWls via @cmswire @OnionInsights #CEM
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30 Dec
"Work hard. Play hard?" Nay! "Play hard! Play harder!!!"
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29 Dec
"Customers are not buyers of averages because no customer is an average of all customers." via @samin @joepine
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29 Dec
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
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29 Dec
3 Ways to Meet Customers’ Needs http://bit.ly/uHqzd9 Listen - Communicate - Execute via @OnionInsights @Michael_Lytle #custserv #cem
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29 Dec
8 Essential Business Rules For Those Who Don't Believe In Rules http://lnkd.in/tABr9m
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29 Dec
Top 5 Most Common Networking Mistakes http://lnkd.in/Xuw_xi
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29 Dec
The 22 Best Infographics We Found In 2011 | Co.Design http://lnkd.in/Yen6Jn
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29 Dec
Simply providing a better product is not enough. How will you truly impact your customers' lives? http://ow.ly/8cjla via @MichaelHinshaw
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28 Dec
Why #custserv Is The New Marketing http://goo.gl/mag/5NscA via @OnionInsights @CenterFirst @Forbes #cem
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28 Dec
Winning the consumer decision journey http://cmsoforum.mckinsey.com/customer-decision-journey/winning-the-consumer-decision-journey.php via @wimrampen #cem
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28 Dec
Brands are alive! http://www.brandchannel.com/images/papers/BRANDS_are_alive.pdf #cem
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27 Dec
Building brands requires building perception. http://www.teaandcoffee.net/0308/specialty.htm #cem
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27 Dec
Series of great Prezi's on Experience Economy and experience design by @sara_redzezel http://bit.ly/v1b7uP via @joepine #cem
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27 Dec
The Power of Games by RIM @vhirsch http://slidesha.re/rHn0NN via @joepine #cem
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27 Dec
The Era of Customer Engagement Begins http://zite.to/sGM94E via @pgreenbe @TCELab @CustVox @WriteTheCompany #cem
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27 Dec
The Brands That Survive Will Be Brands That Make Life Better http://bit.ly/w3xXmz via @geert_martens @OnionInsights #cem
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27 Dec
#Creativity Is About Combination - http://bit.ly/vEsNyR via @ralph_ohr
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27 Dec
Customer Experience: Nine factors that impact customer experience - http://bit.ly/rPtZqz via @BradBennett @TPDashboard #cem
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27 Dec
Managing The Maverick Employee http://bit.ly/nNrfHA via @rbacal #work911
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27 Dec
4 Steps for Calculating Customer Value http://lnkd.in/n-5_kz
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