Tweets of 31 May-6 Jun 2011

Jun 06 17:16:13
Organic Customer Experience Drives Thicker Value http://ow.ly/5bb0x via @responsetek @dawnamaclean #CEM
Choypw

Jun 06 14:02:59
Simple and not practiced- Six Building Blocks to Customer Trust: http://t.co/Lbrq1PR via @thecustomerblog #cem
Choypw

Jun 06 13:54:51
Design the customer experience inside-out http://bit.ly/l0AaaH via @SAlhir @j_rehm @JenKuhnPR #cem #leadership #custserv
Choypw

Jun 06 13:51:15
ROI Opportunities for B2B Customer Experience http://t.co/g28Zc5a via @thecustomerblog #cem
Choypw

Jun 06 13:50:26
You don't need to put employee "first." You just need to treat each employee as an indivdual "always." #cem
Choypw

Jun 06 13:44:22
Customer experience is THE differentiator in the market today. via @Assistly #cem
Choypw

Jun 06 09:21:49
#Innovation is Seeing the Invisible http://bit.ly/lFS4MG via @tdebaillon
Choypw

Jun 06 04:05:51
"The Importance of Customer Experience and Lessons from a goldfish" via @DesignThinkers @TedCurtin @Reaburn http://zite.to/lRyxz2 #cem
Choypw

Jun 05 14:35:30
How to really delight your customer http://bit.ly/krUDdl via @JenKuhnPR @Houthum #custserv #cem #leadership
Choypw

Jun 05 11:56:30
Three definitions of customer engagement http://bit.ly/jqxKXX via @thecustomerblog
Choypw

Jun 05 05:28:38
A great day starts with a #goodnight at a decent hour. via @KnowledgeBishop
Choypw

Jun 05 05:28:06
Average hides segments via @Reaburn @pricingright
Choypw

Jun 04 12:18:17
Existing customer theory is outdated - Re-envisioning customer value http://t.co/iQDsaOh via @thecustomerblog
Choypw

Jun 04 08:35:25
3 Pressing Questions Facing the Future of Social Media: http://bit.ly/mPMSGv
Choypw

Jun 03 20:10:25
In theory there's no difference between theory and practice. In practice there is. via @MARTYneumeier
Choypw

Jun 03 15:40:47
Positive exerience is all about managing LOVE, or touchLine/point, Outcome, Value, and Expectation. #ux #cem
Choypw

Jun 03 15:39:38
Customer first, employee always, brand "last." #ux #cem
Choypw

Jun 03 12:22:51
All in the mind #CustomerExperience http://t.co/LIQMNh9 via @thecustomerblog #cem
Choypw

Jun 03 12:19:42
Four interesting and useful perspectives on 'Customer Insight': http://wp.me/p13YWP-uz via @thecustomerblog
Choypw

Jun 03 12:17:03
Zero Moment of Truth from Google - 7 Key Steps to Winning It http://bit.ly/j8TJsp via @Brainzooming #BMAUnleash #b2b #Google
Choypw

Jun 02 23:38:12
Positive experience is all about managing love, or touch"l"ine, "o"utcome, "v"alue and "e"xpectations. #ux #cem
Choypw

Jun 02 19:46:00
Innovation starts w/ information. Have to create programs to anticipate both cust and tech. via @Brainzooming #BMAUnleash #in
Choypw

Jun 02 15:55:21
When Managing Complexity, Less is More - Ron Ashkenas http://is.gd/on8k9g via @GrahamHill @jorgebarba @HarvardBiz
Choypw

Jun 02 15:53:25
Beyond better http://feedly.com/k/k9pZp3 via @Reaburn @wimrampen
Choypw

Jun 02 15:52:00
What happens when value-in-exchange overrides value-in-use... stuff stops working! http://is.gd/4X4BgY via @GrahamHill #sdlogic
Choypw

Jun 02 15:50:03
Customer Experience Inhibitors from @JeanneBliss: http://bit.ly/msnpbi via @Reaburn @dawnamaclean @markorlan #cem
Choypw

Jun 02 15:47:23
Personalized ads do not always work; only when consumer has well-defined product preferences http://bit.ly/jSPmOf via @MediaPost @joepine
Choypw

Jun 02 15:46:05
In Pursuit of Customer Experience Excellence by @juliebhunt http://j.mp/mefBcj via @Marcio_Saito @berkson0 @Reaburn #custserv #cem
Choypw

Jun 02 02:11:25
Customer Experience Inhibitors http://t.co/z1hquN3 via @JeanneBliss @bitpakkit #cem #in
Choypw

Jun 01 23:29:25
Struggling with the ROI for CEx or SCRM?http://is.gd/9UNAhQ via @GrahamHill
Choypw

Jun 01 16:00:12
86% of consumers quit doing biz with company because of bad #cem, up from 59% 4 years ago (Harris Interactive) via @LindaIreland
Choypw

Jun 01 12:50:47
Advertising the Customer Experience http://t.co/rsDWnPc via @thecustomerblog #cem
Choypw

Jun 01 12:49:57
Sharing is a fundamental human need: http://eepurl.com/d4frD via @thecustomerblog #cem
Choypw

Jun 01 12:48:41
More-is-worse in info-rich and time-poor economy.
Choypw

Jun 01 01:50:48
Smart Brands in the Connected Age http://bit.ly/iDcNkn via @frogdesign #in
Choypw

May 31 17:23:46
Meaningful marketing implies that a product transcends a monetary exchange and evokes an emotional response. via @dustymeehan @joepine
Choypw

May 31 16:02:14
"Human capacity for choice is not an infinitely expandable commodity." Simplicity Marketing
Choypw

May 31 14:03:36
"Markets are segmented by demographics, firmographics, psychographics, and product usage." Simplicity Marketing #crm #marketing
Choypw

May 31 05:36:53
Dynamics of value propositions: insights from #sdlogic http://is.gd/1PIwHv via @GrahamHill
Choypw

May 31 05:34:23
Strong brands help users simplify decision-making processes thru consistent positive experience. #cem #ux
Choypw

May 31 05:27:16
"It's the number of decisions, not just the number of products." Simplicity #Marketing #cem
Choypw

May 31 05:21:23
Positive experience kills overchoice. #cem #ux
Choypw

May 31 03:20:00
Simple business goal: seek customer happiness in every interaction via @mrhoffman #crm #cem #mkt
Choypw