Tweets of 14-20 Sep 2010

Sep 20 23:30:11
RT @GaryLoper: Knowing is NOT enough; we must APPLY. Willing is NOT enough; we must DO ~ Goethe
tedcoine

Sep 20 23:26:07
RT @wimrampen @tdebaillon Importance of Non-Customers http://bit.ly/ck09Mh | There's difference between inactive and potential customer.
Choypw

Sep 20 22:55:08
#oow10 #scrm #crm Customers expect that you will know which channels they are in at any point.
pgreenbe

Sep 20 22:54:25
#oow10 #scrm #crm Customers don't sit still. Customers "hop across channels" - still expect consistency across channels.
pgreenbe

Sep 20 21:32:10
"The new economy =knowledge capital + relationship capital, buoyed by disruptive technology" via @Huffingtonpost http://huff.to/drlMxf
frogdesign

Sep 20 18:57:22
FREE article: Unleashing the Power of Marketing from GE's @bethcomstock and @stephenliguori and Ranjay Gulati at HBS http://s.hbr.org/dA706a
HarvardBiz

Sep 20 18:15:02
“A #brand is a living entity - enriched or undermined cumulatively over time, the product of a thousand small gestures.” -Michael Eisner
MichaelHinshaw

Sep 20 14:42:34
Engaged employees will deliver consistent +ve customer experience, which forms the basis of +ve #brand experience. #cem #crm #custserv
Choypw

Sep 20 14:39:59
Five Powers that Get Ideas off the Ground http://s.hbr.org/dmc4kz
HarvardBiz

Sep 20 14:12:59
@joepine I'm flattered to have your RT. Appreciate much!
Choypw

Sep 20 13:59:08
RT @Choypw: Loyalty is not something that can be taken for granted but is earned over time by delivering consistent experience touchpoints.
joepine

Sep 20 12:47:48
Loyalty is not something that can be taken for granted but is earned over time by delivering consistent +ve experience across touchpoints.
Choypw

Sep 20 12:20:24
Every interaction your customers have w/ your brand can... 1. Hurt it 2. Build it 3. Neither. Beware: #3 will kill you!
tedcoine

Sep 20 11:27:14
RT @Reaburn @guy1067 @NetworkTrends: You can’t get cust loyalty so stop trying http://ht.ly/2BnJc
Choypw

Sep 20 11:24:08
@mich8elwu People connect touchpoints to develop relationships?
Choypw

Sep 20 08:34:28
Always end your #sales meeting with a question: "Is there anything I need to know but I haven't asked?" Then keep your mouth shut. #crm
Choypw

Sep 20 08:04:57
Richard Branson's 4 Secrets to Business Success vs Top 10 Management Myths http://bit.ly/bX84qY Great post by @adam_hartung
thinktank_

Sep 20 01:42:53
Quality of touchpoint is more important than quantity of touchpoint. When quality is there quantity is guaranteed. #cem #cxm
Choypw

Sep 19 22:45:39
Beginnings matter!!!!!!
tom_peters

Sep 19 21:56:20
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce".
zappos

Sep 19 18:35:36
Thanks for the mighty kind RTs :-) @margareteward @conkennedy @ElectricCork @kencurtin @choypw @paulinesargent @moxys @Jabaldaia @fcollinsie
thinktank_

Sep 19 17:44:17
@Choypw: The chinese word guanxi has 2 connotations relationship and connections. their relationship is another post of itself.
mich8elwu

Sep 19 16:37:19
“Good advertising does not just circulate information. It penetrates the public mind with desires and belief.” Leo Burnett #quote
thinktank_

Sep 19 15:32:16
@nigellegg Appreciate the RT.
Choypw

Sep 19 15:28:06
RT @Choypw: Number of followers is not an indicator of success in #Twitter. Get real! #scrm // so true!
nigellegg

Sep 19 15:05:42
Number of followers is not an indicator of success in #Twitter. Get real! #scrm
Choypw

Sep 19 12:08:33
Wittgenstein’s 4 Principles of Communication http://bit.ly/aZ8BMr
wimrampen

Sep 19 08:41:14
@Choypw Bingo. But you need to understand how value is co-created by different resource integrators first before you can start
GrahamHill

Sep 19 08:40:12
RT @GrahamHill: RT @innovate: People Before Profits Is Wrong - http://su.pr/1xlxUf | Either way is wrong! Strike a balance between the two!
Choypw

Sep 19 08:34:26
RT @innovate: People Before Profits Is (Just Plain) Wrong - http://su.pr/1xlxUf - Steve McKee, Business Week
GrahamHill

Sep 19 08:15:08
RT @novaspivack Good article: How to create an ideavirus http://bit.ly/cUMhAL #marketing #ideavirus
IvanHernandez_

Sep 18 22:57:34
@Choypw :-)
ideas4all

Sep 18 22:51:34
@amf4u Appreciate the RT.
Choypw

Sep 18 22:50:59
@ideas4all Appreciate the mention.
Choypw

Sep 18 20:52:20
RT @Choypw: "Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker
amf4u

Sep 18 20:22:37
"Results are obtained by exploiting opportunities, not by solving problems." Peter Drucker #business #management #leadership
Choypw

Sep 18 20:12:24
Winning is a byproduct of excellence, not the end goal. #business
Choypw

Sep 18 20:11:51
Letting go is necessary if excellence is the end goal. #business
Choypw

Sep 18 19:48:10
RT @spirospiliadis: Curious to see what you think re: value in use and co-creation value iand SDL, ihttp://bit.ly/cqJORC
GrahamHill

Sep 18 17:00:08
Thx Daryl RT @Choypw: RT @KetelboeterPR: Can the little things make the biggest difference? 100 thought starters http://bit.ly/advdoG #cem
9INCHmarketing

Sep 18 14:15:48
RT @KristinaEvey @ericjacques: Managing Customer Expectations http://t.co/7zSLjaf | Whose responsibilty? Firm? Customer? Or both? #cem #cxm
Choypw

Sep 18 11:21:05
@wimrampen: @davidcushman @joepine @bsdalton @mich8elwu @Choypw @buchanla @1CorporateHippy @DesignThinkers @segelstrom post #FF
ideas4all

Sep 18 11:07:50
I read, before I RT. #ff
Choypw

Sep 18 06:44:53
@davidcushman @joepine @ideas4all @bsdalton @mich8elwu @Choypw @buchanla @1CorporateHippy @DesignThinkers @segelstrom Thx 4 convo/RT's :)
wimrampen

Sep 18 05:32:57
RT @mich8elwu: Join the convos about how companies can affect their brand-customer relationship http://bit.ly/bB927d
wimrampen

Sep 17 22:59:02
Repeat, Repeat, Repeat - Repitition is Good! http://tinyurl.com/2u3artp (via @leadershipfreak) #leadership #ceo
KetelboeterPR

Sep 17 22:40:05
Can the little things make the biggest difference? 100 thought starters http://bit.ly/advdoG #purplegoldfish #cem (via @9inchmarketing)
KetelboeterPR

Sep 17 20:10:05
Sneak Peak: The Future Of Pop-Up Brand Experiences | http://anni.es/cWdRBL
cxpbootcamp

Sep 17 20:05:07
If you continually give, you will continually have. via @DrSteveBroe / #ff for wisdom
KnowledgeBishop

Sep 17 18:09:41
Can Excellence Be Scaled? http://bit.ly/cn6HBh
wimrampen

Sep 17 18:03:20
Common practice not always 'best practice' @guy1067 says dont follow BP. Do ur own thing! (@CustThermometer) http://bit.ly/95D4qq #custserv
bsdalton

Sep 17 17:49:51
The Limits of Strategy http://bit.ly/dmig90
wimrampen

Sep 17 16:26:28
Webcast Recording - Economics of Customer experience - Check it out https://www1.gotomeeting.com/register/741046393 #cem #cxm
LiorStrativity

Sep 17 16:18:19
People are lonely because they build walls instead of bridges. ~JosephFNewton #transformcork
thinktank_

Sep 17 15:05:07
Nobody Actually Reads Terms Of Service - http://anni.es/9KXjC1 ...so how do you provide a solid #custexp when expectations are off? #cxp
cxpbootcamp

Sep 17 13:53:19
When Storytelling Isn't Enough http://s.hbr.org/aZewEE
HarvardBiz

Sep 17 13:28:37
@Choypw thanks for the RT!
CustThermometer

Sep 17 12:46:47
How to Handle Surprise Criticism http://s.hbr.org/bFvOCe
HarvardBiz

Sep 17 09:08:33
RT @joepine: Frank Piller continues his great work on Customer Co-Creation http://bit.ly/dnmVSS
GrahamHill

Sep 17 08:28:57
Time to look beyond the loyalty hype: Why a Loyal Customer Isn’t Always a Profitable One http://tinyurl.com/3396n6c
GrahamHill

Sep 17 04:58:04
#NewTwitter is old @Twitter with new interface. Get basics right first! Offer backup! Move from emotional to rational! #cem #cxm #scrm
Choypw

Sep 17 04:50:13
RT @JCottin: Sometimes I miss the days when Blackberry & Apple were just names of fruit | Negative or positive brand experience? #cxm #cem
Choypw

Sep 17 04:00:40
Sometimes I miss the days when Blackberry and Apple were just names of fruit.
JCottin

Sep 17 03:12:33
RT @mattriopelle: Sherlock Holmes, Meet Customer Experience http://post.ly/y0Sl
DeliverBliss

Sep 17 03:05:28
@mich8elwu How would you compare relationship with guanxi? #CRM
Choypw

Sep 17 03:04:24
@tweetake I'm interested to pay for your backup services... how should I do it?
Choypw

Sep 17 02:35:02
Appreciate RTs @donnathach @juliebhunt @Carl_Eidson @ReadyTOFeedBack @juliov27612 @Lovtoo @Choypw
KnowledgeBishop

Sep 17 00:38:00
When Everyone Can See Your Supply Chain http://s.hbr.org/bqTY6W
HarvardBiz

Sep 16 21:00:06
What’s your Customer Experience Maturity Model? http://ow.ly/2FpCS #cex
Customer1CRM

Sep 16 20:45:13
Is Customer Lifetime Value a waste of time? >> http://anni.es/9RdYDP #cem #cxp
cxpbootcamp

Sep 16 20:26:00
Everyone should know that an exceptional guest experience is contingent upon an unbroken flow of quality service.
DisneyInstitute

Sep 16 20:17:40
Have you ever wonder what constitute a #relationship actually? http://bit.ly/cKozoW The #Sociology perspective of relationship #sCRM #CRM
mich8elwu

Sep 16 19:40:47
RT @eandtsmom: Coaching is not doing something for someone, but teaching them to do something themself. /via @mikemyatt #leadchange
KetelboeterPR

Sep 16 19:37:01
TY @ChareeKlimek @BSDalton @ChoyPW @JedLangdon @WedjaTours @All1Ann for RTs & @HeidiThorne @JCCarcamo @Reaburn @EricJacques for inspiration!
WriteTheCompany

Sep 16 19:20:04
How Virgin America's customer experience turns "boring to better" - http://anni.es/aTK2Fe #custexp #cem #cxp
cxpbootcamp

Sep 16 19:09:07
Continuing #eday: A user's guide to #servicedesign: what, how, cases and more .... http://bit.ly/d9EEve
EffectiveExp

Sep 16 18:58:43
New special topic PowerPoint slide sets from Tom: http://is.gd/fdKVC ^SD
tom_peters

Sep 16 17:04:12
Need to read @denispombriant "THe Howard Moskowitz Factor" Very imptnt insight about design of cust. exp. and uniqueness. http://ht.ly/2Fltk
pgreenbe

Sep 16 16:30:08
The Difference Between Hearing and Listening to Customers http://ow.ly/2Fdcz
Customer1CRM

Sep 16 15:05:19
Servant leaders reject self-focus, but protect their self-respect. #LeadChange
KnowledgeBishop

Sep 16 14:45:04
Top 17 must-reads on building a great service ethos #custserv http://bit.ly/9oaVWH
CustThermometer

Sep 16 14:32:23
@GrahamHill Not sure for emotions as mentioned in my previous tweet.
Choypw

Sep 16 14:22:19
Ace presentation from Gartner's Ed Thompson http://tinyurl.com/2wn28o3 from the CRM in 1 Day conference
GrahamHill

Sep 16 14:14:36
@Choypw They are all inextricably linked together in the perception of the experience as a whole. It is highly context dependent.
GrahamHill

Sep 16 14:13:27
Emotions first, feelings second, experiences last? ht @GrahamHill #cem #cxm
Choypw

Sep 16 14:11:15
My recent Extreme CRM Makeover keynote from the CRM in 1 Day conference http://tinyurl.com/39wqh7x All feedback very welcome via @Houhaaks
GrahamHill

Sep 16 14:02:01
Great thoughts from @pgreenbe on customer life flow http://bit.ly/dnDFJ7
joepine

Sep 16 13:56:22
@GrahamHill Please teach me as if I'm 5 how did I mix up emotions with feelings?
Choypw

Sep 16 13:49:53
@GrahamHill From customer's pov, I think experience is all that matters because it lasts.
Choypw

Sep 16 13:38:04
Appreciate your recent RTs: @McCthyConsultng @hdbrandtalk @Choypw @AnnieCorriveau @kencurtin @SavieCard @StevieGrainger @CreativeDynamix :-)
thinktank_

Sep 16 13:31:35
@Choypw You are mixing feelings with emotions again. Tut tut :-) PS. I hope you are not often sad
GrahamHill

Sep 16 13:00:17
@GrahamHill experience has little to do with emotion. I'm sad doesn't mean I have negative experience if dropping tears is my goal.
Choypw

Sep 16 12:54:47
@Choypw The consumer is not aware of their emotions but is aware of their feelings. Both are important in experiential decision making
GrahamHill

Sep 16 12:46:28
@GrahamHill lol! Are we speaking in the consumer language?
Choypw

Sep 16 12:40:34
@Choypw One would have thought quiet important, particularly as not all corporeal responses to stimuli generate cognitive feelings
GrahamHill

Sep 16 12:27:37
@GrahamHill How important is it to differentiate experience from emotions and feelings?
Choypw

Sep 16 11:58:20
@Choypw Now don't go mixing up emotions and feelings now http://tinyurl.com/2ubwuba :-)
GrahamHill

Sep 16 11:50:13
experience is nothing if it's not rationally relevant and emotionally unforgettable. #cem #cxm
Choypw

Sep 16 08:21:40
Note to Client: #Design is not just about making things look pretty, it's about getting customers what they really need #ttnotes
thinktank_

Sep 16 07:37:02
@Katie_Hatch Great to hear from you! :)
Choypw

Sep 16 05:23:03
@Choypw I agree! #Brands need -continuity. achieving & exceeding expectations then the customers will be partners, not loyal
Katie_Hatch

Sep 16 05:03:18
Forget loyalty. Do everything to make customers happy so they have "faith" in the brand. Faith is about believing without seeing. #cem #cxm
Choypw

Sep 16 03:49:11
The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail http://bit.ly/9kKtDc
fail_watch

Sep 16 03:49:11
FAIL Tweets: The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail: The #f... http://bit.ly/9kKtDc
FAILmaker

Sep 16 03:48:25
The #fail Daily is out! http://bit.ly/9U5GbK ▸ Top story via @Choypw : Why I’m Tired of #Fail
ccarmichael

Sep 16 03:40:55
Thanx for Wed RTs! @383charger @talentculture @GayleTurner @HotInMarketing @MichelleHerpich @gagan_s @3D_EXHIBITS @kbjake @Choypw @tjwalker
Brainzooming

Sep 16 03:20:01
Grateful for RTs and mentions @JohnHedtke @Emotivebrand @AIESECGermany @Choypw @marina0111 @Kmac4him @sanchezjb @AOAwisdomgirl
KnowledgeBishop

Sep 16 03:17:24
My Thanks to Nice People @NancyRichmond @tekiebelu @hemantmmehta @choypw @karenbice @rajivkumarluv @gagrin @brainzooming @rdonnellyLPN
InterviewAngel

Sep 16 02:21:36
RT @EricJacques Why I'm Tired of #Fail http://shar.es/07gNW - Excellent post by @AmberCadabra on tweeting #custserv failures
WriteTheCompany

Sep 16 02:10:02
@Choypw @DeliverBliss @shannonholato thx for the RT's today!
meannie

Sep 16 01:56:08
An example of when #Customer Self-#Service can start to tank - from @Reaburn - http://bit.ly/aRMCZg - #CustServ
WriteTheCompany

Sep 15 22:50:02
@dc_socialmedia @tonyvalkov @jeffreyKingman @jedlangdon @choypw thx for the RTs today!
cxpbootcamp

Sep 15 22:21:33
Are they every truly easy? If only... RT @sarah_gore: Three easy steps to customer service. http://bit.ly/bvTEdK
LindaIreland

Sep 15 20:25:29
The Role of Tomorrow's Leaders http://s.hbr.org/dh6qkv
HarvardBiz

Sep 15 18:30:07
#Tweeples live in the Tower of Babel! We just don't prefer to speak the common language and use same #hashtag.
Choypw

Sep 15 18:21:36
For #customerexperience, start using only #cxm instead of #cem #custexp #customerexperience. Please RT to make everyone's life easier.
Choypw

Sep 15 18:19:25
#Twitter is a mess. Too many #hashtag for #customerexperience. #cxm #cem #cxp #custexp Standardization impossible? Why?
Choypw

Sep 15 17:25:08
Great articles on customer engagement: Journal of Service Research http://bit.ly/afbNRw #custserv #cem #cxp via @PeterKerkhof
vanbael

Sep 15 16:55:56
Thank you @RuudWJanssen @easycraat @FranArbaiza @Choypw for RTs/comments. Ruud, tell me more about the transparency of digital media
joepine

Sep 15 15:34:57
Does #Patience Lead to Better Strategic Thinking & #Strategy? http://bit.ly/9wzy8a
Brainzooming

Sep 15 14:47:03
Digital media: customizable, reconfigurable, instantaneously accessible, universal, conversational, convergent. Missing anything?
joepine

Sep 15 14:45:12
TODAY: Your Customer’s Experience Can Make or Break You! How AT&T uses technology to enhance customer experience. http://ow.ly/2CpiU
BMAColorado

Sep 15 14:40:07
Obstacles To Customer Experience Success >> http://anni.es/9J0M6F #cem #cxp
cxpbootcamp

Sep 15 13:36:58
@Choypw I am grateful to know you, and look forward to seeing you here! :)
KnowledgeBishop

Sep 15 13:35:38
@KnowledgeBishop Thank you Bishop. I learn more each day. :)
Choypw

Sep 15 13:11:48
@Choypw It stand for "Hat Tip". It is not a RT (which is a quote). A Hat Tip is used to credit a person for the inspiration for a tweet.
KnowledgeBishop

Sep 15 13:07:42
"@tkanai1954 @CBWhittemore @Choypw @adriangostick @TanakaLaJunko @rsimie14 Thanks you for the RT & H have a great Wednesday!"
Hyken

Sep 15 13:06:12
Be #happy #3: Smile. #life
Choypw

Sep 15 13:06:11
RT @meannie: #CXP Truth #5 – The Law Of Diminishing Returns Applies To Some, But Not All, #CEM Initiatives « http://anni.es/aqlVf7
cxpbootcamp

Sep 15 13:02:20
Foul language is not bad language. It's just another experience driver. #cem #cxm
Choypw

Sep 15 12:51:12
Buyer Experience Innovation: 5 Management Principles http://goo.gl/fb/HwZjB #customerservice
YourCustomers

Sep 15 12:51:07
Why care about peak/end rule when experience is a flow? #cem #cxm
Choypw

Sep 15 12:47:37
There is no innovation without creativity. Yet creativity alone, without action, can never result in innovation.
SmartStorming

Sep 15 12:33:05
@KnowledgeBishop What does h/t mean?
Choypw

Sep 15 12:22:21
Why Service Wins Every Time – Danny Brown >> http://anni.es/cpTmiR #custserv #cem (via @Choypw @cxpbootcamp)
jedlangdon

Sep 15 12:12:01
Creatively & Interactively Shaping a Hotel Experience http://bit.ly/bWoQFt #services #engagement #video
Brainzooming

Sep 15 08:44:24
The customer is not king, says Alan Mitchell on @BrandRepublic http://ht.ly/2Esxu
MyCustomer

Sep 15 07:00:03
Why Service Wins Every Time – Danny Brown >> http://anni.es/cpTmiR #custserv @cem #cxp
cxpbootcamp

Sep 15 06:37:35
RT @ariegoldshlager: [C.K. Prahalad on Next Practices] Best Practices Get You Only So Far: http://bit.ly/cRmt9Y #innovation
lindegaard

Sep 15 05:35:32
RT @SteveVargo: Thx @wimrampen; I am a fan of Lucy's,@lixindex, work: RT From user-centred design 2 designing 4 service http://bit.ly/dfiJSR
Choypw

Sep 15 05:30:25
RT @DisneyInstitute: At Disney, we have a saying – “It may not always be our fault, but it is our problem.”
Choypw

Sep 15 05:29:04
RT @stevedenning: Key to long term profitability? Enhancing the customer experience. http://bit.ly/9EJkV7 #radicalmanagement
Choypw

Sep 15 05:28:11
RT @KnowledgeBishop: Common sense is the foundation of #custserv! via @LouImbriano / AWESOME!
Choypw

Sep 15 05:23:12
RT @tedcoine: Business is all about people: helping them, serving them, befriending them. Most leaders miss that truth. #custserv
Choypw

Sep 15 05:20:36
RT @TickYes: The 90/10 Rule of Analytics: 90% of analytics is about people; 10% is about tools & technology
Choypw

Sep 15 01:16:12
Regarding retention, when products and price are equivalent, #custserv IS the differentiator.
KnowledgeBishop

Sep 15 00:05:02
That "extra mile" between memorable service and the truly unforgettable? Walk it. #custserv h/t @Choypw
KnowledgeBishop

Sep 14 22:19:50
Thx f RTs+Mentions also to @nandoaires :-) @laneleite7 :-) @mehlert @jabaldaia @amits_28 @JuliaGil @Choypw @alexisvaz @andrehr @DrncPno
berenicering

Sep 14 17:26:07
@Choypw Thanks for the RT!
Adobe

Sep 14 17:01:59
RT @cxpbootcamp: RT @customerphrases: Employee Engagement Is Key To Improving Service Delivery http://bit.ly/crn5Kb #custserv
Choypw

Sep 14 17:01:29
RT @ColinShaw_CX: The Empathetic Customer Experience - Beyond Philosophy http://ow.ly/2E4ZR
Choypw

Sep 14 17:00:51
RT @mich8elwu: RT @LithiumTech: Think engagement vs. Touch points when u move to deploying your social success plans. #getreal10 #smm
Choypw

Sep 14 17:00:19
RT @kenblanchard: Perceptions – Window of Opportunity: http://ht.ly/2E62B
Choypw

Sep 14 16:13:57
RT @joepine: Excerpt from @nickbilton brand new book: "Internet generation is looking for personalized experiences" http://nyti.ms/d2Iy6N
Choypw

Sep 14 16:13:21
RT @ColinShaw_CX: A Baby Boomer customer experience | Beyond Philosophy http://ow.ly/2DTEx
Choypw

Sep 14 16:12:24
RT @Customer1CRM: Obstacles To Customer Experience Success http://ow.ly/2DZuA May 10 Survey of companies identifying 11 obstacles #cex #cem
Choypw

Sep 14 16:11:34
RT @ColinShaw_CX: Measuring emotion in a Customer Experience - http://ow.ly/2E48y
Choypw

Sep 14 16:01:11
Thanks @ChoyPW @Reaburn @BethDockins @LoriMoreno for RTs ... & @KateNasser @BSDalton @Reaburn for inspiration. Very appreciated!
WriteTheCompany

Sep 14 15:03:56
@Choypw ahaha... good point, although i tried to forget that movie after i watched it!
responsetek

Sep 14 14:09:31
RT @GrahamHill: Simply brilliant: A new way of teaching... and learning. Flip-thinking http://bit.ly/9Uzxks via @berenicering
Choypw

Sep 14 14:08:53
RT @Hyken: Customer Loyalty http://bit.ly/cGCtkz Another article worth reading!
Choypw

Sep 14 14:08:07
RT @HarvardBiz: Change This - The HERO Compact: Empowering Your Employees to Compete in Todays Economy http://bit.ly/c5tISJ #empowered
Choypw

Sep 14 13:21:18
Be #happy #2: Get drunk. You'll forget all those unhappy moments! #life
Choypw

Sep 14 13:19:08
RT @JeanneBliss: Tons of tweets about great customer experience already today. Keep it up! @adobe @nordstrom @kmart @arturiaofficial
Choypw

Sep 14 13:18:52
RT @ericjacques: Simple 20 years of research on business excellence - all boiled down to ONE picture: http://tiny.cc/ufqgy
Choypw

Sep 14 10:35:13
RT @Brainzooming: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time… http://goo.gl/fb/I4k6m
Seo_Profit

Sep 14 10:33:43
RT @Brainzooming: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus. <-Facebook?
bobdejonge

Sep 14 10:29:34
@Choypw Daryl - thanks for the RT on the Purple Goldfish. Let me know if you catch any.
9INCHmarketing

Sep 14 05:07:22
Be #happy #1: Read a book. No book is bad if you know how to read it. #life
Choypw

Sep 14 05:05:58
@numbercrunchers Appreciate the RT.
Choypw

Sep 14 04:00:16
Empowerment is about letting go so that others can get going.
kenblanchard

Sep 14 03:28:23
RT @mpace101: bar higher or service worse? Consumers rpt downward trend in #custserv sat| The Social Customer http://bit.ly/ct6rzb <combo?
bsdalton

Sep 14 02:56:44
RT @Choypw: RT @Choypw: #Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus.
numbercrunchers

Sep 14 02:40:05
#cem Truth #4 – Customer Experience Is About The Succesful Marriage Of Perception, Emotion, And Logic >> http://anni.es/a10dit
cxpbootcamp

Sep 14 02:37:28
@responsetek What scene do you still remember in Titanic, assuming that scene means something to you? Not the end but the violinists for me.
Choypw

Sep 14 02:35:01
Grateful for RTs @nerio123 @Houthum @Choypw @alisadat @RomanStanek @spoonen @jcfrinak @webtechman @Belezaenatureza @RevRhodes @lrmeyer747
KnowledgeBishop

Sep 14 02:33:37
#Twitter is fun, but once you become addicted to it, you've lost your life. It's time to refocus.
Choypw

Sep 14 02:27:50
@Choypw thanks for the RT
bsdalton

Sep 14 02:07:50
RT @rickross10: Call Center Confidential: The Underbelly of Customer Centricity http://bit.ly/aBef6c
joepine

Sep 14 01:51:37
Top 5 Regrets of the Dying http://bit.ly/bFqdpZ via @PatrickLRogan This is something everyone should read.
InterviewAngel

Sep 14 00:59:07
Enhance #customer experience by channeling your energy. @BSDalton channels his thoughts on how - http://bit.ly/adCKEC
WriteTheCompany

Sep 14 00:25:04
7 Ways to Make Your Customers Feel VALUED http://j.mp/d1EwW4 /via @dennissnow #custserv
DeliverBliss