Tweets of 7-13 Mar 2012

13 Mar
Customer experience trends from #SXSW http://ow.ly/9CTJn via @jeanniecw #cem
@Choypw

13 Mar
The Experience Alignment Model by @evanderkoogh: bring the Experience Economy to aligning your initiatives http://bit.ly/y8Ckqv via @joepine
@Choypw

13 Mar
The Problem With Management http://bit.ly/wXIPfL via @100open @ralph_ohr @profhamel #leadership
@Choypw

13 Mar
What do you get when you cross Magic with Experience Design? http://bit.ly/wh3kVt via @joepine #ux
@Choypw

13 Mar
Replicating Random. http://danwaldschmidt.com/2012/03/leadership/why-their-strategy-doesnt-work via @danwaldo @thecustomerblog
@Choypw

13 Mar
Mapping the Customer Journey http://www.piworld.com/blog/mapping-customer-journey-your-printing-company-improve-service-dustin-lefebvre via @TPDashboard @PIconnects #cem
@Choypw

13 Mar
Employee satisfaction = customer happiness. Right? http://su.pr/2dEzKg via @YourCustomers
@Choypw

13 Mar
'Brands as Panels' panel at #SXSW in @MarketingUK http://ow.ly/9BrOb via @threepress @method_inc
@Choypw

13 Mar
Seek customer input. Solve the need. Free junk is still junk. via @bsdalton #cxo #cem
@Choypw

12 Mar
Jim Gilmore's take on the next 100 years for @Steelcase! http://bit.ly/yMkvwg via @joepine #Steelcase100
@Choypw

12 Mar
Apple's Design Genius Jony Ive: Why We're Better Than Everyone Else http://bit.ly/AabJbd | Not true for IFC Apple Store! #fail
@Choypw

12 Mar
Customer #Brand Expectations & 7 Steps to Service Failure Recovery - http://brainzooming.com/customer-brand-expectations-7-steps-to-service-failure-recovery/11373/ via @sociablesite @Reaburn #cem
@Choypw

12 Mar
Consumers see a brand as having a singular “voice”… here's why companies should always reflect that: http://bit.ly/zkQnwm via @FastCoDesign
@Choypw

12 Mar
Great brands grow because they connect with pll. Not just built on ideas, but ideals. via @brucemaudesign #sxvoice
@Choypw

12 Mar
Why The Future Of Work Is Play [Video] http://bit.ly/x4V1V6 via @psfk @kimkorn #gamification
@Choypw

12 Mar
Perception: The Customer Journey and Business Success http://bit.ly/w20F3K via @GrahamHill @juliebhunt #cem
@Choypw

11 Mar
Customer experience: It’s in the little things http://feedly.com/k/yxyjbl via @jorgebarba #cem
@Choypw

10 Mar
99 Legendary Customer Service Quotes http://bit.ly/wG5wYa via @StoreMapleLeaf #custserv #cem
@Choypw

10 Mar
Build Your Brand by Deepening Customer Experiences http://twrt.me/qhy2qu via @jeanniecw @nporte #cem
@Choypw

9 Mar
Six Circles: An Experience Design Framework by @jameskelway http://bit.ly/xhEUph via @UXMag @nathaliepmachon @joepine #ux #cem
@Choypw

9 Mar
3 Competitors That We ALL Face http://twrt.me/782bny via @tedcoine @danielnewmanUV
@Choypw

9 Mar
The Traits of Great Customer Experience Leaders http://bit.ly/AwV8wZ via @ralph_ohr @cxacademy #cem
@Choypw

9 Mar
3 Competitors That We ALL Face http://twrt.me/xo0iu9 via @jeanniecw @danielnewmanUV
@Choypw

9 Mar
Strategy: 6 Guiding Principles: Branding Strategy Insider by @BrandingInsider http://bit.ly/zaFK3J via @BULLDOGDRUMMOND
@Choypw

9 Mar
The Value of the Habit in #CustomerService http://shar.es/gRoNA via @jlwatsonconsult @TPDashboard #custserv #cem
@Choypw

9 Mar
Design is about translating a customer need into a business capability. via @wimrampen
@Choypw

8 Mar
NPS and The Customer Experience: http://wp.me/ptqv0-7s via @wimrampen #cem
@Choypw

8 Mar
How to Make Your Company Think Like a Customer http://zite.to/xLbHVu via @bsdalton #scrm #crm #cem
@Choypw

8 Mar
Put Yourself in Your Customers’ Shoes Harvard Business Review: http://s.hbr.org/x9gJ0b via @rolandomarketer @bcarroll7 @HarvardBiz
@Choypw

8 Mar
Cooking Up a Winning Customer Journey Map Part II: The Recipe http://www.touchpointdashboard.com/2011/12/cooking-up-a-winning-customer-journey-map-part-ii-the-recipe/ via @TPDashboard #cem
@Choypw

8 Mar
The Importance of Employee Engagement http://ow.ly/1hScaL via @WalkerInfo
@Choypw

8 Mar
Building customer loyalty - Create enlightening experiences. http://stuf.in/b1tf7 via @MIGnCo #CRM #cem
@Choypw

7 Mar
Using #NPS to Segment Customers http://cxjourney.blogspot.com/2012/03/using-nps-to-segment-customers.html?spref=tw via @CXJourney #voc #cem
@Choypw

7 Mar
How to use #storytelling to grow #business http://bit.ly/x18Mll from @FastCompany via @TheForumCorp
@Choypw

7 Mar
H&M and the Ethics of "Disposable Marketing" by @thinkbrandfirst http://goo.gl/fb/hrR0D @YourCustomers #cem
@Choypw