Tweets of 29 Feb-6 Mar 2012

6 Mar
Customer Experience And Silos http://bit.ly/Apctzw via @davidabrock #cem | Inside-out is still ok as long as VMV is customer-centric.
@Choypw

6 Mar
Why User Experience Is Different From Consumer Experience http://j.mp/xsL7dK via @PatriceF @grahamhill #cem #ux
@Choypw

6 Mar
When Does the "Customer" Experience Begin? http://shar.es/gKCic via @thecustomerblog #cem
@Choypw

5 Mar
A little about the importance of Mission Statements http://twrt.me/uyc0uv via @jeanniecw @mqtodd
@Choypw

5 Mar
We are all customers http://bit.ly/x9VBH3 via @GrahamHill @AchimMuellers
@Choypw

5 Mar
Every Experience Counts http://www.gapinternational.com/thinkgrowth/?p=210 #cem
@Choypw

5 Mar
Neutralizing #Competition is a Speed Game http://bit.ly/yajIKM
@Choypw

4 Mar
20 Things I Learned About Browsers and The Web http://www.20thingsilearned.com/en-US/home #ux
@Choypw

4 Mar
Surfing the experience WAVE http://bit.ly/zT0tlm based on 10+ years of research #cem #ux cc @wimrampen
@Choypw

4 Mar
Why lie? http://bit.ly/xbZM71 via @ThisIsSethsBlog #cem
@Choypw

4 Mar
Love Thy Customer: Let Us Count the Ways http://buswk.co/g59tHk #cem
@Choypw

4 Mar
Love Thy Customer http://tinyurl.com/4p2c72g via @fastcompany #cem
@Choypw

4 Mar
The Mismanagement of Customer Loyalty - Not All Customers Are Created Equal http://hbswk.hbs.edu/archive/3028.html #cem
@Choypw

4 Mar
MINI Cooper, Amazon, and McDonald's: Are Customers Lovin' It? - Forbes http://onforb.es/u0ZTQ7 via @scottdavisshift #cem
@Choypw

4 Mar
5 businesses that have redefined customer experiences http://www.flywheel.org.uk/2010/08/5-businesses-that-have-redefined-customer-experiences/ via @flywhl #cem
@Choypw

4 Mar
A consistent customer experience requires consistency in managing social interactions... http://bit.ly/oiOtJ4 via @kateleggett #cem
@Choypw

4 Mar
Touchpoints Matter http://j.mp/xtoWmo via @DeliverBliss #cem | Experience matters more.
@Choypw

4 Mar
Virtual reality so realistic, it makes your palms sweat http://smrt.io/A9zbXW via @joepine @infinitereal #ux
@Choypw

4 Mar
The Rise of the Employee #Brand http://twrt.me/6hvfzz via @tedcoine @ckburgess
@Choypw

3 Mar
Companies should be more concerned with what customers want than with how they interact with them. via @MichaelHinshaw #cem
@Choypw

2 Mar
Customer Service vs Customer Experience http://www.cogiva.com/2012/03/02/customer-service-customer-experience/ via @Cogiva #custserv #cem
@Choypw

2 Mar
8 Guaranteed Ways to Drive Customers Away http://www.inc.com/jeff-haden/8-reasons-why-youre-losing-customers.html?utm_source=twitter&utm_medium=socialmedia&utm_campaign=button&usrid=57372 via @annettefranz @Inc #cem #culture #hr #custserv #leadership
@Choypw

2 Mar
Emotional Equations. http://bit.ly/zcAWrN via @kimkorn @ChipConley
@Choypw

2 Mar
Customer Experience: The Next Corporate Battleground http://bit.ly/AyEwzb via @TopsyRT #cem
@Choypw

2 Mar
Evaluating the #B2B customer experience and why it matters to you - http://bit.ly/ww4r6O via @ciouk @OnionInsights @ciouk #cem
@Choypw

2 Mar
#Gamification Grows Customer Loyalty http://twrt.me/5a7dp1 via @jeanniecw @kathysteele #cem
@Choypw

2 Mar
4 secrets to customer #loyalty http://www.entrepreneur.com.ph/get-started/article/4-secrets-to-customer-loyalty via @TPDashboard #custserv #cxo #cem
@Choypw

1 Mar
Read Surfing the Experience WAVE by @Choypw http://bit.ly/zGemA4 Recognizes experiences more then good service w/ great tools for how
@joepine

1 Mar
Every interaction isn't a moment of truth http://bit.ly/wIWfaf via @LindaIreland @joyce_hostyn #CEM
@Choypw

1 Mar
Unilever says that marketers have become curators of brands rather than creators http://is.gd/AoRLz1 via @GrahamHill #scrm #crm #cem
@Choypw

1 Mar
"Experience" is the next Frontier in Marketing http://bit.ly/Awk6YJ via @OnionInsights @MarkOrlan #cem
@Choypw

1 Mar
Ever wish you could search through your old Tweets? I blogged how-to using IFTTT: http://ramseymohsen.com/2012/02/automate-and-sync-everything-well-almost-everything/ via @rm
@Choypw

1 Mar
Innovating a superior customer experience - the role of #UX design in innovation via @LindaIreland @Paul_Brinkman @bizinovationist
@Choypw

1 Mar
Differentiation is in the eye of the beholder by @jweinberger http://dsrpt.it/zC2UuB via @ralph_ohr @ExponentialEdge #marketing #cem
@Choypw

1 Mar
CX Journey: The ABCs of CX http://cxjourney.blogspot.com/2012/02/abcs-of-cx.html?spref=tw via @annettefranz @cxjourney #cem
@Choypw

1 Mar
Value Co-Creation http://bit.ly/zzi32X via @GrahamHill @DesignThinkers #SDlogic #ServiceDesign #Agile #lean #innovation #cem
@Choypw

1 Mar
The Road to Success http://bit.ly/Ane3j8 via @brucemaudesign
@Choypw

1 Mar
Surfing the experience WAVE http://bit.ly/y1gmwZ based on 10+ years of research via @choypw #cem #ux #scxp #socbiz
@mich8elwu

1 Mar
Excellent. RT @Choypw: Surfing the experience WAVE http://bit.ly/y1gmwZ based on 10+ years of research #cem #ux
@LindaIreland

1 Mar
The evolution of the customer loyalty programme http://is.gd/pUBBkG from Promise via @GrahamHill #scrm #cem
@Choypw

1 Mar
Design’s Next Frontier: Nudging Consumers Into Making Better Life Choices http://is.gd/S116bF via @GrahamHill #servicedesign #scrm #cem
@Choypw

29 Feb
Brand is a promise, and a promise made is a debt unpaid. http://bit.ly/zABlp8 @Choypw
@kimkorn

29 Feb
EXCELLENT! Must read. RT @Choypw: Surfing the experience WAVE http://bit.ly/y1gmwZ based on 10+ years of research #cem #ux
@joepine

29 Feb
Surfing the experience WAVE http://bit.ly/y1gmwZ based on 10+ years of research #cem #ux
@Choypw

29 Feb
Customer experience extends beyond quality of service and usability http://bit.ly/x6hm6P via @thecustomerblog #cem
@Choypw

29 Feb
The 3 Golden Rules of requesting Customer Feedback http://wp.me/p1oIUP-6N via @thecustomerblog #cem
@Choypw

29 Feb
Surfing the experience WAVE http://slidesha.re/zSzJBW based on 10+ years of research #cem #ux
@Choypw

29 Feb
Authentic = FLAWSOME: brands that behave more humanly, including showing flaws, are awesome http://bit.ly/zYrJvW via @joepine @trendwatching
@Choypw

29 Feb
"We’re in an experience economy. People pay a premium for it." http://bit.ly/A1x7TL via @joepine @IanSchragerCo @CM_World #cem
@Choypw

29 Feb
3 Psychological Triggers that Can Move Your Audience from Indifference to Desire http://www.copyblogger.com/curiosity-copywriting/ via @thecustomerblog @copyblogger
@Choypw