Tweets of 10-17 Jan 2012

17 Jan
What's Your Influencing Style? http://bit.ly/zvUo4t via @Assistly
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17 Jan
Platform business is all about the co-creation of value with customers via @GrahamHill 6/6 #cem
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17 Jan
You can provide a platform to help them do all this much better via @GrahamHill 5/6 #cem
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17 Jan
And what resources, what data, they need to make the right decisions via @GrahamHill 4/6 #cem
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17 Jan
You can work out what capabilities customers need to do them better via @GrahamHill 3/6 #cem
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17 Jan
And the touchoints in the customer journey they hire to do them via @GrahamHill 2/6 #cem
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17 Jan
If you know what jobs (to be done) customers are trying to do via @GrahamHill 1/6 #cem
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17 Jan
How to measure #brand awareness, brand image, brand equity and brand value http://faculty.insead.edu/chandon/personal_page/documents/case-note_brand%20audit-inspection%20copy.pdf
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17 Jan
Understanding the Employee Experience http://bit.ly/zSXSkH
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17 Jan
Join the Meaningful Experiences Tour to kickstart your ideas http://bit.ly/yAdmp0 via @joepine @gostonemantel #experience #strategy
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17 Jan
You cannot assume that "best practices" are best practiced. via @LollyDaskal @JenKuhnPR #leadfromwithin #leadership | True!!!
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17 Jan
What's your influencing style? http://bit.ly/zhlZ1j via @BradBennett @ValaAfshar #leadership #management
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16 Jan
Be & Perform Like a Ferrari with 8 Style Points http://bit.ly/yJopT2 via @KateNasser #leadership #cem
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16 Jan
One of the best blogs on marketing: Alan Mitchell's Reinventing #Marketing at Brand Republic http://is.gd/ZX9bfW via @GrahamHill
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16 Jan
Do loyalty schemes result in loyal customers? http://bit.ly/A8z8nC @MASelby suggests experience improvements are more effective. #cem
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16 Jan
Chinese food focuses on color, aroma, and taste. Same applies to #cem. Visual goes first, senses second, interaction last.
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16 Jan
The Ikea effect: When Labor leads to love http://bit.ly/Aku3Mp via @GrahamHill @ariegoldshlager @wimrampen #cocreation
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15 Jan
"What is an #Experience #Strategy?" http://johnnyholland.org/2009/06/what-is-an-experience-strategy/ via @johnnyholland @amktdev #cem
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15 Jan
Comparativity http://twrt.me/ui3gqw via @DanWaldo @tedcoine
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15 Jan
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
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14 Jan
To Find Happiness, Forget About Passion http://lnkd.in/gtcZp6
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14 Jan
Here’s the catch: caring about the customer is a mindset, not a tactic. via @garyvee #custerv #cem
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14 Jan
Six #Marketing Mistakes by @alexgoldfayn http://feedly.com/k/zYac48 @wimrampen
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14 Jan
The #Innovation Genome Project http://bit.ly/ApMbci @frogdesign
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13 Jan
Is D&G Dust & Garbage? http://www.huffingtonpost.com/2012/01/09/dolce-gabbana-hong-kong_n_1194367.html#s597909 #scrm #cem #fail
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13 Jan
Dolce & Gabbana Accused Of Racism In Hong Kong http://www.styleite.com/media/hong-kong-protest-dolce-gabbana/ #cem #fail
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13 Jan
Chinese Paintings Photography http://lnkd.in/zSQB3G
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13 Jan
Eight Design Principles for Waiting Lines: http://bit.ly/4uGblX via @DonPeppers @ariegoldshlager #custserv #cem
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13 Jan
The great @tom_peters is sharing "everything he knows." http://ow.ly/8rbWD via @practicallyrad
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12 Jan
Infographic Of The Day: The Magic And Madness Of The Creative Process | Co.Design http://www.fastcodesign.com/1665802/infographic-of-the-day-the-magic-and-madness-of-the-creative-process
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12 Jan
How I Became a Customer for Life http://www.inc.com/damian-bazadona/customer-service-make-customer-for-life.html?utm_source=twitter&utm_medium=socialmedia&utm_campaign=button via @IncMagazine #cem
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12 Jan
Even Though It’s Called B2B, There’s Still A “C” On The Other End http://twrt.me/uhb5we via @JamieCrager @tedcoine
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12 Jan
"The purpose of forecasting is not to predict the future... but to make better decisions in the present." (Johansen) via @justinpickard
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12 Jan
Don't Think Different, Think About Different Things http://lnkd.in/aXZfmP
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12 Jan
Walk through your customer experience http://goo.gl/Hzw3M via @MichaelHinshaw @joannaclark5 #cem
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11 Jan
Customer's customer is key influencer of customer. #crm #cem
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11 Jan
THE CUSTOMER-VALUE CANVAS V.0.8 http://is.gd/Whl4Rz via @GrahamHill #scrm #servicedesign #crm #cem
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11 Jan
4 Steps to Knock Out Work-Place Stress http://lnkd.in/zpXvb5
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11 Jan
Ten 100-year predictions that came true http://lnkd.in/WBivdq
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11 Jan
IBM Focuses HR on Change http://lnkd.in/b3SRGN
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11 Jan
Under-Promise. Over-Deliver. And Your Brand's Fans Will Talk http://lnkd.in/MTST7z
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11 Jan
"Collective accuracy = average accuracy + diversity" - Scott E. Page on the impact of #Diversity - http://www.nytimes.com/2008/01/08/science/08conv.html via @ralph_ohr
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11 Jan
Simplifying the choice = allowing you to make the choice easier = help you make decision. via @mich8elwu
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11 Jan
The world of what-I-want-when-I-want leads to a complex set of challenges for brands. http://ow.ly/8oIfB via @MichaelHinshaw
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11 Jan
The 5 Basic Building Blocks For Branding Your Startup http://lnkd.in/hj_HGE
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10 Jan
3 Ways to Build Customers' Trust http://lnkd.in/v586qR
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10 Jan
How to Pitch: 6 Things You Must Know http://lnkd.in/-vxYBa
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10 Jan
How to Win Customers Without Lowering Prices http://lnkd.in/qAuNfT
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10 Jan
Don’t Buy the Book What’s Your Purple Goldfish?… Let Jeff Bezos http://bit.ly/Aufrhi #custserv via @KetelboeterPR @9INCHmarketing #cem
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10 Jan
3 ways to build customers’ #trust http://bit.ly/zD0l0C via @IncMagazine @TheForumCorp #marketing #sales
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10 Jan
Customer Value Chain Analysis http://is.gd/sEz7Cn via @GrahamHill #servicedesign #crm #scrm
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Tweets of 3-9 Jan 2012

9 Jan
Networking for Survival on @HarvardBiz by @dscofield via @joepine http://bit.ly/wH2JzS
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9 Jan
With a "Freemium" offer, non-paying customers often make more demands and cause more problems http://bit.ly/yDFEtW via @DonPeppers #cem
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9 Jan
EVERY employee influences customer experience, from product design to accounts receivable. via @KnowledgeBishop #cem #custserv
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9 Jan
Thoughtful preso on pointification, #gamification and gameful design by @stefanomizzella http://is.gd/T7SusO via @GrahamHill
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9 Jan
20 Inspiring Minimalist Web Designs http://lnkd.in/XWTi3W
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9 Jan
Store ambience influences foot traffic http://bit.ly/x8MUs9 #cem #ux
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9 Jan
Experience radar 2011: Insights for the US retail industry http://pwc.to/zER52a #cem
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8 Jan
#Gamification is a social way to improve your life http://bit.ly/vkP6rp and boost your healthiness http://is.gd/ZzbMI1 via @DonPeppers
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8 Jan
How to Ask Better Questions in UX http://lnkd.in/wU7cXz
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8 Jan
25 Awesome Business Card Designs http://lnkd.in/7_7k4c
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7 Jan
What is the most potent way of creating an unforgettable customer experience? http://wp.me/p13YWP-Rs via @thecustomerblog #cem
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7 Jan
Shifting the Loyalty Curve http://is.gd/ziCuvW via @GrahamHill #scrm #servicedesign
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7 Jan
@wimrampen @BrianSJ3 @elkedenouden on Designing Added Value http://is.gd/HmuYEW via @GrahamHill #sdlogic
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7 Jan
@wimrampen @BrianSJ3 @elkedenouden on Valuable Innovation http://is.gd/xM19X9 via @GrahamHill #sdlogic
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7 Jan
experience is everywhere. Relevant one will be remembered. Unique one will never be forgotten. #ux #cem
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7 Jan
Does poor user experience drive product returns? http://bit.ly/y4X4Ny w/ link to @elkedenouden work via @GrahamHill @wimrampen #ux #cem
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7 Jan
The Key to Customer Loyalty: The Total Shopping Experience - Forbes http://lnkd.in/STU4-z
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7 Jan
Making Customer Segmentation Deliver http://www.strategy-business.com/media/file/sb65_11401.pdf #cem #crm
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7 Jan
Coca-Cola Wants To Tell You A Story http://twrt.me/pk6xnj via @tedcoine @SeanClark
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7 Jan
Employee First http://soc.li/0OmJYeN via @tedcoine #sustbiz #tchat | Customer First, Employee Always, Brand Last.
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7 Jan
Managing the connected Consumer http://bit.ly/yNi5td via @ariegoldshlager #brand #cem
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7 Jan
Service anticipation gap http://www.adaptivepath.com/ideas/serious-service-sag via @mcordell @brandonschauer @ChrisRisdon #cem #custserv
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7 Jan
Do not focus on social, focus on business goals & means of achieving them. social is just a piece of a puzzle via @mjayliebs @glfceo #scrm
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7 Jan
Tools connect people. But with what ? http://flpbd.it/Aqvh via @wimrampen
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6 Jan
Winning teams avoid short-cuts that win a lap but lose a race. via @KnowledgeBishop #leadbiz
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5 Jan
Designing design thinking driven operations on @scoopit http://bit.ly/nCg5PV via @FredZimny #servicedesign #custserv #scrm #ux #cem
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5 Jan
The Top Thirteen Customer Management Trends for 2012 | Forrester Blogs http://bit.ly/xuJmFL via @thecustomerblog #cem
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5 Jan
The Experience Economy at the Mall by @davidcummings http://bit.ly/x0SxTC via @joepine #cem
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5 Jan
Why Prototype? Customer Interactivity is the Most Meaningful Part of Design http://bit.ly/vrfUD7 via @GrahamHill @agjs #cocreation #cem
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5 Jan
The One Customer Experience Resolution For 2012 http://bit.ly/wlhI4G via @marc_c_mandel #cem
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5 Jan
The FT's John Kay on Avoiding fluff is surest route to success http://is.gd/2InvTU via @GrahamHill
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5 Jan
Customer Experience is all about thinking of your customers first (short term) and yourself last (longterm) via @custexp_ba #cem
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5 Jan
10 Brand-Building Steps For Beginners http://lnkd.in/yytqA8
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5 Jan
10 Easy Customer Engagement Ideas for Small Business http://lnkd.in/CP8C5b
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4 Jan
Experience will be positive after you establish trust and credibility http://j.mp/ztCE5f via @dalewolf @DeliverBliss #cem #custserv
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4 Jan
Every 60 Seconds On the Chinese Internet... [INFOGRAPHIC] http://goo.gl/ztW7F via @joepine @tar1na
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4 Jan
On humanizing the buyer experience by @TonyZambito http://bit.ly/wljrcP via @LindaIreland #cem
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3 Jan
Meaningful Experiences Make You Happier than Stuff via @MindfulnessMuse @joepine @gostonemantel http://bit.ly/tbI6Vt #cem
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3 Jan
A Brand New Playground! by @BartHufen http://bit.ly/uehCLq via @joepine #gamification
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3 Jan
What’s the biggest obstacle to implementing customer experience successfully? http://is.gd/dlCYGs via @ShaunSmith_CEM
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3 Jan
Four attributes of customer obsession http://www.cio.co.uk/article/3327385/four-attributes-of-customer-obsession/ via @thecustomerblog
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3 Jan
Vision Must Come First http://twrt.me/li90xu via @tedcoine @danielnewmanUV
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Tweets of 20-26 Dec 2011

26 Dec
China's #Innovation Quotient http://bit.ly/vuZxnx via @ForbesIndia @ralph_ohr
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26 Dec
Top 10 Hurdles to Providing an Excellent Client Experience http://bit.ly/s5fKz9 via @thecustomerblog #cem
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25 Dec
Is Gamification Right for Your Business? 7 Things to Consider http://lnkd.in/kW6MdF
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25 Dec
Top 10 Things You Didn't Know About Christmas - TIME http://lnkd.in/m-knsy
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25 Dec
The number one driver of our growth ... repeat customers by @Zappos via @KnowledgeBishop #cem #custserv #scrm
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25 Dec
Innovation principles by [Apple's second CEO Mike] Markkula, by @metacool: http://bit.ly/tKy7jX via @ariegoldshlager #innovation
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25 Dec
Is Santa's Supply Chain the Best in the World? http://onforb.es/u4dgl9 via @MarkYolton @TClark01
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23 Dec
Make Time for Time http://lnkd.in/7qSQyz
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23 Dec
Consumers are willing pay more for better experience, even in negative economy http://www.clicksoftware.com/state-of-customer-service-infographic-field-service.htm via @OnionInsights @kalpanachauhan #CEM
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23 Dec
Karen Christensen on 'Significance Of User Experience' - http://bit.ly/tXEEXO via @ralph_ohr #innovation #designthinking #ux
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23 Dec
The Major Disconnect Between Brands and Consumers When It Comes to Social Media http://lnkd.in/8HiTcT
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22 Dec
Your Sales Results Are the Result of Your Choices http://twrt.me/vxum02 via @iannarino @tedcoine
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22 Dec
Give the Holiday Gift of a Remarkable #cem http://onforb.es/tMUay4 via @MichaelHinshaw @allegiancetweet
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22 Dec
Four ways companies can stir up #creativity in #employees http://bit.ly/sjTTjB via @IncMagazine @TheForumCorp
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22 Dec
The Future of #Marketing: 46 Experts Share Their Predictions For 2012 http://ow.ly/1ghxHF via @Cincom #expertaccess
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21 Dec
The Benefits of a Gift Before Purchase http://j.mp/tei8n4 via @assistly @DeliverBliss #cem
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21 Dec
Value vs Meaning. Recognizing and Rewarding Superior Customer Service at No Cost http://lnkd.in/cR4jSN via @MichelFalcon @OnionInsights #cem
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21 Dec
Ultimately it is all about people, relationships and experiences http://wp.me/p13YWP-Pl via @thecustomerblog #cem
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21 Dec
Smart touchpoints sense your customer’s location, actions, intentions http://ow.ly/85MkY via @MichaelHinshaw #cem
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20 Dec
Customer Experience Predictions: Positives and Pitfalls http://bit.ly/tv7y4x2012 via @responsetek #cem
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20 Dec
In an Experience transformation, the Customer is the Product http://youtu.be/4B1FQzw1VRA via @MarkOrlan @marc_c_mandel #cem
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20 Dec
For purpose of " transformational experience in workplace", @RealizedWorth, see also http://bit.ly/uoSctm from @EnviableWorkplc via @joepine
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20 Dec
Average Is Over. What's Your Extra? http://lnkd.in/4gWc7Z
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20 Dec
How to Tell Your Business Story in 60 Seconds or Less http://lnkd.in/9_77R3
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Tweets of 27 Dec 2011-2 Jan 2012

2 Jan
How To Be More Interesting (In 10 Simple Steps) - Forbes http://lnkd.in/TCBVai
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2 Jan
The One Resolution You Need To Make In 2012 http://lnkd.in/r_ZqGr
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31 Dec
The Anatomy of an Experience Map http://www.adaptivepath.com/ideas/the-anatomy-of-an-experience-map via @ChrisRisdon #cem
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31 Dec
"Don't compete on price; compete on value." @ShellyKramer via @KnowledgeBishop #custserv #cem
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31 Dec
Customer Experience Lifecycle http://bit.ly/vW6caG via @annettefranz #cem
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31 Dec
Employee And Customer Engagement Lessons From A Gospel Choir http://j.mp/uHvHTv via @Aimee_Lucas @iclindberg @Vivisimo_Inc #custserv #cem
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31 Dec
#Employee Experience Lifecycle http://cxjourney.blogspot.com/2011/12/employee-experience-lifecycle.html?spref=tw via @annettefranz @CXJourney #cem
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31 Dec
If You're Not Sitting Where Your Customer's Sitting, You're Not Really Seeing Your Brand http://bit.ly/rS6umF via @Jon_Ferrara #cem
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31 Dec
11 Best #Innovation Essays of 2011 http://ow.ly/8ef21 via @FastCoDesign @method_inc
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30 Dec
The Ten Most Annoying Management Terms Of 2011 http://lnkd.in/Nm5eBR
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30 Dec
A Look Back at Customer Experience in 2011 http://bit.ly/w4oWls via @cmswire @OnionInsights #CEM
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30 Dec
"Work hard. Play hard?" Nay! "Play hard! Play harder!!!"
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29 Dec
"Customers are not buyers of averages because no customer is an average of all customers." via @samin @joepine
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29 Dec
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
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29 Dec
3 Ways to Meet Customers’ Needs http://bit.ly/uHqzd9 Listen - Communicate - Execute via @OnionInsights @Michael_Lytle #custserv #cem
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29 Dec
8 Essential Business Rules For Those Who Don't Believe In Rules http://lnkd.in/tABr9m
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29 Dec
Top 5 Most Common Networking Mistakes http://lnkd.in/Xuw_xi
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29 Dec
The 22 Best Infographics We Found In 2011 | Co.Design http://lnkd.in/Yen6Jn
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29 Dec
Simply providing a better product is not enough. How will you truly impact your customers' lives? http://ow.ly/8cjla via @MichaelHinshaw
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28 Dec
Why #custserv Is The New Marketing http://goo.gl/mag/5NscA via @OnionInsights @CenterFirst @Forbes #cem
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28 Dec
Winning the consumer decision journey http://cmsoforum.mckinsey.com/customer-decision-journey/winning-the-consumer-decision-journey.php via @wimrampen #cem
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28 Dec
Brands are alive! http://www.brandchannel.com/images/papers/BRANDS_are_alive.pdf #cem
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27 Dec
Building brands requires building perception. http://www.teaandcoffee.net/0308/specialty.htm #cem
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27 Dec
Series of great Prezi's on Experience Economy and experience design by @sara_redzezel http://bit.ly/v1b7uP via @joepine #cem
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27 Dec
The Power of Games by RIM @vhirsch http://slidesha.re/rHn0NN via @joepine #cem
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27 Dec
The Era of Customer Engagement Begins http://zite.to/sGM94E via @pgreenbe @TCELab @CustVox @WriteTheCompany #cem
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27 Dec
The Brands That Survive Will Be Brands That Make Life Better http://bit.ly/w3xXmz via @geert_martens @OnionInsights #cem
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27 Dec
#Creativity Is About Combination - http://bit.ly/vEsNyR via @ralph_ohr
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27 Dec
Customer Experience: Nine factors that impact customer experience - http://bit.ly/rPtZqz via @BradBennett @TPDashboard #cem
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27 Dec
Managing The Maverick Employee http://bit.ly/nNrfHA via @rbacal #work911
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27 Dec
4 Steps for Calculating Customer Value http://lnkd.in/n-5_kz
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