Tweets of 18-24 Oct 2011

Oct 24 16:14:50
How do we embrace people aspect to service but account for variability it brings? | Align with respect. #cxo
Choypw

Oct 24 16:10:28
With right culture comes right people. Support them with right process to deliver right output for user. #cxo
Choypw

Oct 24 16:07:03
What steps can an org take to ensure HR practices & policies support customer experience? | Right culture with right people. #cxo
Choypw

Oct 24 12:40:05
6 Steps for Building a Successful Customer Experience Model http://t.co/HmYozdvH via @OnionInsights #CEM
Choypw

Oct 24 12:37:32
How Little Choices Increase the Value of Your Customer Experience http://t.co/T55GEuo0 via @thecustomerblog #cem
Choypw

Oct 24 10:41:55
New marketing technique measures emotional engagement http://t.co/4kes4Zwf via @netskyf @BradBennett #cem
Choypw

Oct 24 10:38:59
Brand Love http://t.co/ouM5hiyh via @wimrampen
Choypw

Oct 24 10:37:16
Guiding Smarter Interactions http://t.co/9hohvnbV via @jvdt @CincomSynchrony #CEM #CustServ #CX #UX #CCTR
Choypw

Oct 24 10:34:42
"Experience is relative, subjective, but it's the key to customer advocacy. #CEM is personal and emotional." @jvdt
Choypw

Oct 23 16:07:11
Are your customers telling you white lies? http://t.co/DYpeJsbW via @ariegoldshlager
Choypw

Oct 23 08:49:17
The Business Case For (Or Against) Service Design http://t.co/QDfqXqzs via @wimrampen #servicedesign
Choypw

Oct 23 08:21:07
Memories of emotional experiences are a source of creativity http://t.co/ECQ2K6n3 via @wimrampen @Jabaldaia #designthinking #cem
Choypw

Oct 22 17:36:28
The Psychologist’s View of UX Design http://t.co/EaAlakrV via @thecustomerblog #cem #ux
Choypw

Oct 22 13:44:01
"Groupon Is A Disaster" http://t.co/1eZplWII
Choypw

Oct 22 12:34:34
Amazon: Building The World's Most Customer-Centric Company http://t.co/0JlmZX66 via @ariegoldshlager #cem
Choypw

Oct 22 04:37:51
Six Sigma and Kaizen Compared http://t.co/IOgW6GrO
Choypw

Oct 21 08:54:05
Winning by Understanding the Full Customer Experience http://t.co/u3xPwEVC #cem
Choypw

Oct 21 08:41:10
The 5 Levels of Customer Experience Maturity http://t.co/10JLZg8L #cem
Choypw

Oct 21 04:05:39
Customer Experience Management Critical Success Factors http://t.co/GfiAsukX via @LiorStrativity #cem
Choypw

Oct 21 00:11:58
Finding the Right Job for your Product http://t.co/ty07sGVe via @ariegoldshlager
Choypw

Oct 20 18:28:19
Designing For Every Customer Touchpoint http://t.co/VTgvrw5r #cem #ux
Choypw

Oct 20 03:00:51
Customer advocacy is the key to #brand longevity. via @KnowledgeBishop #cem
Choypw

Oct 19 15:30:31
Designing Employee Experience http://t.co/VSdvnPnS #ux
Choypw

Oct 19 13:29:11
Defining User Experience as #Brand Experience http://t.co/nzwG6rTj #ux #cem
Choypw

Oct 19 12:57:53
What is Experience Design? http://t.co/jbGbQa1S #ux
Choypw

Oct 19 10:22:18
Upmarket customers most likely to switch if customer experience not to their liking. http://t.co/stWbHUFy via @rbacal #cem #custserv
Choypw

Oct 19 10:18:47
10 steps to customer journey mapping http://t.co/L7ksTpeJ via @spirospiliadis @DesignThinkers @alicenwondrlnd @wimrampen #cem
Choypw

Oct 19 00:40:12
Passion is devotion to a mission that matters. via @KnowledgeBishop #leadfromwithin
Choypw

Oct 18 15:52:44
Brand Experience in User Experience Design http://t.co/woDe01ZK #ux #cem
Choypw

Oct 18 15:49:49
Brands exist in people's hearts and minds, living through what people say about them. http://t.co/XR8YOTwE #cem
Choypw

Oct 18 13:47:23
Evaluating Customer Experience Maturity http://t.co/ZV6izYOx via @thecustomerblog #cem
Choypw

Oct 18 13:46:12
Telling the Truth is Not a Marketing Sin http://t.co/zDDl91it via @thecustomerblog #cem
Choypw

Oct 18 11:10:57
A visit to the ZOO: what is the ideal experience? An analysis of unmet need & customer segment http://t.co/61To9sS5 via @GrowthStories #cem
Choypw

Oct 18 11:05:41
10 essential requirements for Digital Brand Building http://t.co/MUdF5zv7 via @thecustomerblog
Choypw

Oct 18 09:05:23
Improving the customer experience: which approach, which levers to use? http://t.co/c8hMKdBt via @thecustomerblog #cem
Choypw

Oct 18 09:03:11
5 Steps to Turn a Negative into a Positive Customer Experience by @BillHogg http://t.co/LIK57tMo via @OnionInsights #CEM
Choypw

Oct 18 07:44:11
14 new statistics about word of mouth marketing http://t.co/qSC0Mygf via @DeliverBliss #wom
Choypw

Tweets of 11-17 Oct 2011

Oct 17 13:52:01
The history of #servicedesign tools http://t.co/8rBDHSZ2 via @GrowthStories @serv4impact #cem
Choypw

Oct 17 12:10:14
The customer experience void http://t.co/iUooD27G via @thecustomerblog #cem
Choypw

Oct 17 12:06:36
Innovating with services http://t.co/S2PTwcS5 via @GrowthStories #serviceinnovation #servicedesign
Choypw

Oct 17 12:03:48
Top 50 #Experiential Guerrilla #Marketing Campaigns http://t.co/o2OX9hx7 via @Eventige
Choypw

Oct 16 14:53:21
What is world class customer service? via @gweilo97 @CustVox http://t.co/hGH7BVCX #custserv #cem
Choypw

Oct 16 14:51:40
The Evolution of Customer Service http://t.co/bq07Z5kw via @GrowthStories @mjayliebs #custserv #cem
Choypw

Oct 15 15:30:57
Excellent presentation slides by Tom Hulme of IDEO http://t.co/6XvLFxp1 via @thecustomerblog
Choypw

Oct 15 04:57:02
#CustExp is collection of memories - consistency is key, but 1st & last impression matters most via @ValaAfshar | Relevance matters most.
Choypw

Oct 15 03:37:41
Less is more. http://t.co/NBbhyafs via @robbinphillips @DeliverBliss
Choypw

Oct 14 23:22:37
10 Extreme Lessons on Bizarre Customer Experience http://t.co/VEEwURDX via @katenasser @DeliverBliss #cem
Choypw

Oct 14 23:18:54
A #B2B #Marketing-#Sales Funnel Disconnect http://t.co/Bwk1FCz2 via @LaurenEHarper @ardath421
Choypw

Oct 14 12:13:07
Howard Schultz/Starbucks: 18 insights and lessons from a customer experience master http://t.co/sQ9DpHXD via @thecustomerblog #cem
Choypw

Oct 14 08:14:13
The Secret to Dealing With Difficult People: It's About You - Tony Schwartz via @jvdt
Choypw

Oct 14 03:06:21
Eric Schmidt on Steve Jobs: http://t.co/HfBuiuFY via @avinash
Choypw

Oct 13 10:46:45
Good Customer Experience? It Depends on a Good Employee Experience http://t.co/O5OeU36d via @OnionInsights @CustVox #cem cc @joepine
Choypw

Oct 13 07:42:27
Improving and redesigning consumer #touchpoints: the receipt http://t.co/L1xy5qzG via @GrowthStories #servicedesign #cem #ux
Choypw

Oct 13 00:19:47
New IBM Global CMO study 'From Stretched to Strengthened' http://t.co/K1GcyUSk via @GrahamHill
Choypw

Oct 13 00:18:19
"The Customer Experience Deficit: Opportunities for Growth in the Retail Industry" http://t.co/bqY1tjUy via @MichaelHinshaw #cem
Choypw

Oct 12 14:36:41
Want to improve your pitching? Check out http://t.co/sifQOXEZ http://t.co/nf7bN5qg for some useful guidelines via @GrahamHill #crm #scrm
Choypw

Oct 12 07:46:46
#Brand Power To The People: J&J Takes Lead In Forbes Ranking http://t.co/wLvGsPxL via @LindaIreland #cem
Choypw

Oct 11 23:51:20
The first step on the consumer journey can be from any message from any source. http://t.co/xuYRvKHX via @Assistly #custserv #cem
Choypw

Oct 11 15:02:39
Entertaining short video on what "branding" means http://t.co/yfzDJSH0 via @Assistly
Choypw

Tweets of 4-10 Oct 2011

Oct 10 23:54:08
Okay, Now I Get It: Here's Why Apple Launched The iPhone 4S Instead Of The iPhone 5 http://t.co/WDlMg7KN
Choypw

Oct 10 23:49:59
How Your Sales Force Can Fight for Maximum Profit http://t.co/7dlX5PbD
Choypw

Oct 10 16:58:46
Pictures (of Creativity) Are Worth a 1,000 Words http://t.co/1f91eVnv via @Brainzooming #creative #innovative
Choypw

Oct 10 16:56:00
Steve Jobs: The Greatest Marketer of the Age http://t.co/Rhw1iDOR via @thecustomerblog
Choypw

Oct 10 15:32:16
Why Customer Experience? Why Now? http://t.co/ECgTMsa9 via @thecustomerblog #cem
Choypw

Oct 10 10:09:30
5 Things to Do Every Day for Success http://t.co/n2HrM4RS via @fastcompany
Choypw

Oct 09 17:39:48
@Choypw I want a strategy that creates value for ME! If others need to get value so that I can then that is a quid quo pro #showmethemoney
GrahamHill

Oct 09 13:37:06
@wimrampen That's why invisible is the most important. :)
Choypw

Oct 09 13:08:18
@Choypw that would be the entire experience imho
wimrampen

Oct 09 12:14:30
@wimrampen Invisible touchpoints are those that exist only in user's mind. #cem #ux
Choypw

Oct 09 06:46:08
Esko Kilpi on Interactive Value Creation http://t.co/TxuuUYBg via @summify @EskoKilpi @ValdisKrebs @petervan @GrahamHill
Choypw

Oct 09 06:42:49
What is "The Customer Expectation Paradox?" http://t.co/hpnogHVd via @rbacal #custserv #cem
Choypw

Oct 08 20:05:46
@Choypw hmmm.. What do you consider to be invisible touchpoints?
wimrampen

Oct 08 19:35:03
Invisible touchpoint is more powerful than visible #touchpoint. #cem #ux
Choypw

Oct 08 13:53:34
Michael Mouboussin on It’s All about Managing for Value http://t.co/3FuffTgV via @GrahamHill
Choypw

Oct 08 01:06:49
The Worst Question a Salesperson Can Ask http://t.co/vjkujNXW via @wimrampen
Choypw

Oct 07 16:35:28
Steve Jobs and the user experience http://t.co/x4pQGL8V via @thecustomerblog #cem #ux
Choypw

Oct 07 14:16:46
Breaking the Barriers in Total Customer Experience by @joepine http://t.co/XCa8CRJS via @gostonemantel #cem
Choypw

Oct 07 06:06:19
Improving Customer Experience – Where to Start http://t.co/OerrngkG via @thecustomerblog #cem
Choypw

Oct 07 03:37:06
An open letter from a CEO to customer experience practitioners http://ow.ly/6Pgkz via @wimrampen @neilcdavey #CEM
Choypw

Oct 06 17:56:38
Guy Kawasaki on Steve Jobs: http://t.co/3VkqHQVD via @TheForumCorp
Choypw

Oct 06 14:33:53
Why does buying experiences make us happier than buying material goods? http://ht.ly/6L4Qb via @bakadesuyo @erikposthuma #cem
Choypw

Oct 06 11:17:27
The Art and Skill of Customer Listening http://t.co/EbmmU4p9 via @OnionInsights #cem #custserv
Choypw

Oct 06 11:14:29
Inspired by an Egg Carton http://t.co/9awNWovE via @janetcallaway @tedcoine
Choypw

Oct 05 15:09:39
A new concept: B2ME #marketing http://t.co/bQ2sWsl5 via @retexperience #cem
Choypw

Oct 05 14:21:28
Why Marketing 3.0 Puts the Customer in Charge http://t.co/3SYLCS02 via @thecustomerblog
Choypw

Oct 05 08:54:32
#customerexperience is about RoE = return on emotions. How? Show you care: http://t.co/BPNE1T6w via @envisionCRM @geert_martens #cem
Choypw

Oct 05 01:56:13
Why Interaction Design is the most important design practice you've never heard of. http://t.co/Uf0nFhMS via @fastcodesign #ux
Choypw

Oct 05 01:52:05
How much is #Employee Disengagement Costing You? http://t.co/HbWo36Yb via @LindaIreland @PeopleMetrics #EmpEng #VoE
Choypw

Oct 04 18:31:14
Google launches Trusted Stores to rank customer experience http://ow.ly/6MR7l via @MichaelHinshaw @bizwriter #cem #ux
Choypw

Oct 04 16:28:03
The declining need for, and escalating value of, human service http://t.co/2YziymEO via @retexperience #cem
Choypw

Oct 04 16:24:49
CRM technology: Is it killing customer experience management? http://t.co/Bz48UbCK via @jvdt #CEM #CustServ
Choypw

Oct 04 14:32:00
"The Experience is the Marketing" http://t.co/MugaOvQY by @glcuccureddu via @joepine @MarkOrlan #cem
Choypw

Oct 04 14:29:01
Reaching online consumers: The right ad at the right moment http://t.co/7xwc9t0o via @ariegoldshlager #cem
Choypw

Oct 04 14:24:29
Why improving customer experience improves economic efficiency overall http://t.co/2qcmM6vH via @apmcinnes @1to1media @DonPeppers #cem
Choypw

Oct 04 08:51:00
Getting Emotional With… Joe Pine http://t.co/sd5SYKZX cc @joepine
Choypw

Oct 04 07:29:57 Michael Mauboussin on What Shareholder Value is Really About http://t.co/EwzoYAbZ via @GrahamHill
Choypw

Oct 04 03:20:09
Creative Street Art http://ow.ly/6LR2I via @JenKuhnPR @KenKaminesky #ux
Choypw

Oct 04 01:42:16
"Replace either/or thinking with plus thinking." Craig Hickman via @MichaelHinshaw
Choypw

Tweets of 27 Sep-3 Oct 2011

Oct 03 12:33:46
What is Customer Experience [Infographic] http://t.co/vSZeHJVi via @OnionInsights @CustVox #cem
Choypw

Oct 03 01:25:42
5 Timeless Principles: Revisiting the HP Way http://j.mp/mWYVM5 via @bobapollo @DeliverBliss
Choypw

Oct 02 14:05:53
Designing for Service as One Way of Designing Services http://t.co/2ap9YUdU via @GrahamHill @lixindex
Choypw

Oct 02 10:06:56
The Future of Customer Relationships http://j.mp/nnuH3C via @CRMStrategies @grahamhill @ExponentialEdge #scrm #crm #cem
Choypw

Oct 01 16:51:29
The Experience is the Marketing http://t.co/C2imw7bO via @thecustomerblog cc @joepine #cem
Choypw

Oct 01 15:19:00
Customer Loyalty Isn't Enough. Grow Your Share of Wallet http://t.co/TdHgsKk4 via @JenKuhnPR @jvdt #CustServ #cem
Choypw

Oct 01 06:34:58
Einstein. Gandhi. And You. The World Needs You Now Because #YouMatter http://t.co/k8JcadON by @TobeyDeys via @jeanniecw
Choypw

Oct 01 03:05:58
101 things I learned in interaction design school http://ow.ly/6K0u0 via @method_inc
Choypw

Oct 01 03:04:05
The Creative Discipline - http://t.co/Ool1YdBe via @thecustomerblog
Choypw

Sep 30 18:27:59
Selling Is Not About Relationships : http://t.co/oQGssx9a via @thecustomerblog @HarvardBiz
Choypw

Sep 30 18:25:39
Designing a Differentiated Customer Experience http://t.co/mfzt8Sqj via @Assistly #cem
Choypw

Sep 30 10:10:22
The Economist on What's in a Tweet http://t.co/IkogBckN via @GrahamHill
Choypw

Sep 30 10:07:14
#CEM puts the emphasis where it belongs: 1. Customers. 2. Their experience. 3. Your management. #CustServ via @jvdt
Choypw

Sep 30 09:22:56
The Consumption Chain is just old wine in a new bottle. It tastes much better in its original Customer Journey bottle via @GrahamHill
Choypw

Sep 30 01:59:22
Improve Your Customers’ Experience for Exceptional Business Growth: http://t.co/rBeKJLF9 via @ariegoldshlager #cem
Choypw

Sep 29 17:57:51
What's a Lifetime Customer Worth? http://t.co/wmF9TqvN via @DeliverBliss @ChrisZane
Choypw

Sep 29 10:14:11
From Processes to Promise: How service providers use business model innovation to deliver growth http://t.co/V4vUnbcU via @GrowthStories
Choypw

Sep 29 10:10:12
Designing for Service as One Way of Designing Services by @lixindex http://t.co/2ap9YUdU via @GrahamHill #servicedesign
Choypw

Sep 29 01:04:48
Some common customer experience myths http://t.co/lVESGvIk via @thecustomerblog #cem
Choypw

Sep 28 14:03:33
Five Steps for Embracing Consumer Innovation: http://t.co/5PpeJrCs via @ariegoldshlager #cem
Choypw

Sep 28 14:03:01
Collaboration and your company: Seven steps to get started http://t.co/OJqJVHqO via @GrahamHill
Choypw

Sep 28 06:51:47
Innovate the experience, not just the product http://j.mp/nlsa9e via @DeliverBliss #cem #ux
Choypw

Sep 27 23:29:32
Customer Experience Management Defined: http://t.co/N9Llg4Fd via @jimsmiller @TCELab @bobehayes #cem
Choypw

Sep 27 16:16:09
The Impact of #Brand User Experience Design http://t.co/emPTdrGG via @FlipDigitalNow #ux #cem
Choypw

Sep 27 16:11:52
The Elements Of A Great Shopping Experience http://t.co/zdTahPVe #cem #ux
Choypw

Sep 27 16:00:48
The Element of Surprise: IKEA's #Brand Experience http://t.co/ZTGhIOF9 #cem
Choypw

Sep 27 15:55:32
#Brand touchpoint wheel? http://t.co/kkvfWjxq #cem
Choypw

Sep 27 10:38:33
A brand is not a separate thing http://t.co/aAW2gRgF via @wimrampen
Choypw

Sep 27 10:36:11
Customer experience is about the customer’s experience http://t.co/JGPJanM0 via @wimrampen #cem
Choypw

Sep 27 09:06:39
How to create future brands http://t.co/gbHq2GcY via @tedcoine @ckburgess #cem #ux
Choypw

Sep 27 03:17:19
How Lowe's Plans To Revolutionize Its Customer Experience http://t.co/hlymqC5m via @MichaelHinshaw #cem
Choypw

Sep 27 03:11:59
Beauty Is Free http://t.co/AyfDahcv the evolving standards of what it takes to make great products. via @frogdesign #cem
Choypw

Sep 27 02:16:35
Do We Really Want To Provide Customers Added Value? http://t.co/dzF0Gi3Q via @wimrampen
Choypw

Tweets of 20-26 Sep 2011

Sep 26 16:20:31
Who should customer experience report to? | Customer experience reports to the user!!! #cxo
Choypw

Sep 26 16:12:56
CX chain http://t.co/Lhyf8fhN via @sanchezjb #cem
Choypw

Sep 26 16:07:10
According to #Google, there is #zmot. But still experience happens basically everywhere. #cxo
Choypw

Sep 26 16:04:47
When does the customer experience begin? | It begins in the mind. #cxo
Choypw

Sep 26 15:24:15
Customer Experience more powerful than the Supply Chain? http://t.co/RkFbQo6p via @business901 #cem
Choypw

Sep 26 15:22:13
Biggest customer mistake: design same experience for first time vs repeat customers. Think Like a Customer. via @mrhoffman #crm #cem
Choypw

Sep 26 11:39:21
Want salesmen to use new tools. Don't focus on their needs, but co-workers and management support http://t.co/g7qNUIK1 via @GrahamHill #crm
Choypw

Sep 26 11:37:04
Customers who complain and are recovered purchase more than those whose service was satisfactory? http://t.co/18pVOW5s via @GrahamHill #crm
Choypw

Sep 26 11:35:53
Business Strategy | What Motivates Us? http://t.co/nzm2rnJ6 by @knealemann via @jeanniecw
Choypw

Sep 26 11:34:17
How do front-line staff get to know what customers really want? http://t.co/UWWMpaFn via @GrahamHill #crm #cem
Choypw

Sep 26 06:06:14
Research shows functional features delight new customers, but hedonic features delight experienced ones http://t.co/3bePubm6 via @GrahamHill
Choypw

Sep 26 04:40:19
The Strength of Weak Ties http://t.co/RdqT73FP via @ariegoldshlager
Choypw

Sep 26 01:12:58
Net Promoter Score Versus The Customer Experience http://t.co/oRMjQ73f via @wimrampen #cem
Choypw

Sep 25 08:24:04
6 DISCIPLINES FOR REACHING CUSTOMER EXPERIENCE MATURITY http://t.co/osBZV90o via @uxmag @OnionInsights #cem
Choypw

Sep 25 08:22:52
"Do not pray for easy lives. Pray to be stronger men." John F Kennedy via @timgrable
Choypw

Sep 25 08:22:05
Don't worry so much about how you should "be" and focus on what you should "achieve." via @Brainzooming
Choypw

Sep 24 20:57:18
Kindness costs you NOTHING and buys you EVERYTHING! http://t.co/nl9GoM8g via @KnowledgeBishop
Choypw

Sep 24 20:54:01
The Ikea Effect http://t.co/f8YbWobY via @wimrampen @ariegoldshlager #cocreation
Choypw

Sep 24 09:52:11
VERITAS http://t.co/Mw3N3jTk via @tedcoine
Choypw

Sep 24 02:11:16
Turning negatives into positives creates opportunities. via @DisneyInstitute #DThink
Choypw

Sep 24 02:10:23
Good and Great: Choices that Shape Customer Experience | http://t.co/yj0EmpWd via @OnionInsights @Vivisimo_Inc #cem
Choypw

Sep 23 21:26:27
The Customer Experience Disconnect http://t.co/5afaPsut via @OnionInsights #cem
Choypw

Sep 23 15:35:29
What Steve Jobs Taught Me About Growth http://t.co/Tr1Qptfj via @HarvardBiz
Choypw

Sep 23 15:29:58
Customer engagement is employee engagement http://t.co/6M2DPCCe via @thecustomerblog #cem
Choypw

Sep 23 09:59:59
@Choypw done correctly it can enhance customer experience and brand - done wrong and its detrimental
sinclair300584

Sep 23 00:46:22
How to Create Compelling #Brand Experiences http://t.co/l9KwLGTt #cem
Choypw

Sep 22 16:36:17
Do it with feeling http://t.co/RvdyQnnt #cem #rak
Choypw

Sep 22 15:55:38
Coke vs. Pepsi: Branded Acts of Kindness http://t.co/L9RxNHSB via @9INCHmarketing #cem #rak
Choypw

Sep 22 15:52:36
Proactive random acts of kindness improve customer experience http://t.co/PLZDPjrc #cem #rak #ux
Choypw

Sep 22 15:49:50
Random Acts of Retail Kindness http://t.co/NZWFbE9E #cem #rak
Choypw

Sep 22 15:06:06
The Best Length for an Idea Proposal http://t.co/FzFr0c0Z
Choypw

Sep 22 13:59:35
Moments of Truth http://t.co/me1EJrL1 #cem #mot #crm
Choypw

Sep 22 13:40:21
Random Acts of Kindness Strike Again… A #Marketing Tool To Consider http://t.co/vqBrHz4a #cem #rak
Choypw

Sep 22 13:38:44
I’m Not Banking on Random Acts of Kindness http://t.co/Dc87EfMs #cem
Choypw

Sep 22 13:17:48
The 5 Cs of Community: Content, context, connectivity, continuity & collaboration via @bcarroll7 @Armano
Choypw

Sep 22 12:33:39
Benefits of Establishing a Customer Lens http://t.co/G5zqGkuq via @thecustomerblog #cem
Choypw

Sep 22 12:14:42
6 Disciplines for Reaching Customer Experience Maturity http://t.co/D7JbTqK0 via @UXMag @GrowthStories #CEM #UX #Strategy
Choypw

Sep 22 10:39:33
Draw a #stickman http://t.co/AxIMfVte via @hitcents @GrahamHill #ux
Choypw

Sep 22 07:06:04
@Choypw I think biggest impact is customer engagement around core brand values. Let me know if you want to discuss more.
ksarda

Sep 22 04:07:49
We do not want people to remember interactions with our brand; we want them to experience connections with each other. http://j.mp/omiQfa
Choypw

Sep 21 13:29:21
How #gamification is making #CRM more engaging http://t.co/hOh4wyjA #cem #ux
Choypw

Sep 21 13:27:43
#Gamification: another buzz word or a real game changer? http://t.co/xkoOENm9 via @sinclair300584 #cem #ux
Choypw

Sep 21 13:24:29
#Gamification 101 http://t.co/IAbmI0i5 #cem #ux
Choypw

Sep 21 13:20:39
The Principles of Gamification http://t.co/kWSbD9GC #cem #ux
Choypw

Sep 21 13:18:46
5 brands using #gamification well http://t.co/hoFjIiHm #cem #ux
Choypw

Sep 21 13:14:08
Ten Principles of Effective Collaboration http://t.co/c9omHjEK via @GrahamHill
Choypw

Sep 21 11:32:04
How to Build A Magnetic Employer Brand http://t.co/D2p5z1Me
Choypw

Sep 21 09:58:37
Great trend report from @OgilvyAsia http://t.co/DHk88sTU via @nedkumar @Competia
Choypw

Sep 21 09:55:59
What's the biggest myth/misconception about communication? Meharabian, Mehrabian http://t.co/m0tuhZY5 via @rbacal #commtips
Choypw

Sep 21 08:17:47
Dan Arielly on why making things TOO SIMPLE for customers leads to problems http://t.co/kF402MnQ via @Yannigroth @GrahamHill
Choypw

Sep 21 07:40:04
A wow experience motivates satisfied customers to step over the advocacy line in order to become your brand champion. via @jvdt #cem #ux
Choypw

Sep 20 14:44:42
9 Facebook Marketing Success Stories You Should Model http://t.co/L5A3R7gN via @Assistly #scrm #cem
Choypw

Sep 20 07:34:49
The Top Ten Lessons Steve Jobs Can Teach Us - If We'll Listen http://t.co/mw8ML9Te
Choypw

Sep 20 07:28:44
The Three-Box Approach to Business Model Reinvention: Putting the Idea into Practice http://t.co/N5QEfwcJ
Choypw

Sep 20 01:43:53
Why Interaction Design is the most important design practice http://t.co/Uf0nFhMS by @fabtweet via @fastcodesign @frogdesign
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