Tweets of 5-11 Jul 2011

Jul 11 16:24:12
Relevancy factor - true RT @Choypw: Right time is preferred to real time. :) #CXO
Vivisimo_Inc

Jul 11 16:24:06
and right info RT @Choypw: Right time is preferred to real time. :) #cxo
parissab

Jul 11 16:23:47
Right time is preferred to real time. :) #cxo
Choypw

Jul 11 16:22:55
Manage value chain leading to each touchpoint RT @Choypw: Make every touchpoint valuable, then the chain will be valuable. #cxo
clearaction

Jul 11 16:21:40
Make every touchpoint valuable, then the chain will be valuable. #cxo
Choypw

Jul 11 16:19:23
The better communication throughout the company, the better customer experience. via @LovelyLu #cem #cxo
Choypw

Jul 11 16:18:29
The chain is just like touchline. Be effective! Be efficient! Faster! Cheaper! Better! #cxo
Choypw

Jul 11 16:16:41
The stronger the chain, the better the experience. Not just supply chain, but value chain! #cxo
Choypw

Jul 11 16:15:20
Figure out who the next downstream internal/external customer is and what they need. via @morrismichellek 2/2 #cxo
Choypw

Jul 11 16:14:50
Everyone in the chain has a customer. via @morrismichellek 1/2 #cxo
Choypw

Jul 11 16:10:14
@Choypw loyalty is a two way street... excellent comment #cxo
parissab

Jul 11 16:09:41
I'd add consider employee viewpoint, too. RT @Choypw: Treat vendor as customer, then include them in the communication loop. :) #cxo
jeanniecw

Jul 11 16:08:53
Treat vendor as customer, then you will never forget to include them in the communication loop. :) #cxo
Choypw

Jul 11 16:06:57
How do you manage updating partners on latest company information to foster dynamic relations? | Is that about accountability? #scm #cxo
Choypw

Jul 11 15:44:02
The Updated Edition of The Experience Economy: http://t.co/5NITRC9 via @joepine #cem
Choypw

Jul 11 12:46:36
Download the guide Co-Creation for Positive Impact http://bit.ly/qzgUMe via @GrahamHill @openp2pdesign @onsustain @Enviu #cocreation
Choypw

Jul 10 18:08:21
How To Download All Your Twitter Updates http://t.co/xu6vKCb
Choypw

Jul 10 10:49:29
If #zmot is not a project initiated by #Google, would it get the attention it deserves?
Choypw

Jul 10 09:31:43
ZMOT is just about interaction with mind. FMOT is about interaction with 5 senses. That's it. #zmot #cem
Choypw

Jul 09 16:39:17
@nedkumar @Choypw I got Observe Orient Decide Act: http://en.wikipedia.org/wiki/OODA_loop Always loop it!
Kim_Bruning

Jul 09 07:34:46
"First we make our habits, then our habits make us." Charles Noble via @nedkumar
Choypw

Jul 09 07:33:55
The top 6 business books of all time - http://econ.st/rrdxwY via @claychristensen
Choypw

Jul 09 06:08:25
Harnessing the Power of Feedback Loops http://goo.gl/stxiw via @nedkumar #gamification #psychology #strategy
Choypw

Jul 08 18:40:25
Three Steps to Handling the Unexpected - Peter Bregman - Harvard Business Review: http://bit.ly/pJ2HvE
Choypw

Jul 08 18:35:27
Apple’s Retail Success Is More Than Magic - Steve Denning - RETHINK - Forbes http://lnkd.in/ds36AA
Choypw

Jul 08 18:26:12
Motivating Employees Who Fail to Finish | BNET http://lnkd.in/Sz65gH
Choypw

Jul 08 18:19:08
The Most Important Question Peter Thiel Asks Any Startup Looking For Money http://lnkd.in/cxnx6a
Choypw

Jul 08 18:12:17
Are you trying to generate WOM, or are you trying to help your Customers so that they recommend you to their friends? via @wimrampen #cem
Choypw

Jul 08 15:37:18
How about doing this in business and the customer experience? http://t.co/AmpGKv7 via @thecustomerblog #cem
Choypw

Jul 08 08:52:09
Give your customers a story to tell and they'll tell it for free. http://wp.me/prvep-1S via @Cogiva
Choypw

Jul 08 00:16:16
The secret of customer experience innovation http://t.co/wAu7a56 via @thecustomerblog #cem
Choypw

Jul 08 00:15:32
The Best Elevator Pitch EVER!! http://ow.ly/5z5Kw via @tedcoine @westfallonline
Choypw

Jul 06 13:27:51
The Difference Between Great Versus Good Customer Service is Anticipation Versus Asking http://bit.ly/iUqaH5 via @Assistly #custserv
Choypw

Jul 06 10:42:56
Customer Experience Is More Important Than Advertising http://t.co/w1th2Ob via @TomEggemeier #custserv #cem
Choypw

Jul 06 10:42:05
Use "and" not "but" - "but" is an eraser. "Top 25 Ways to Win Arguments" http://bit.ly/janSZ5 via @Leadershipfreak @tedcoine
Choypw

Jul 06 05:38:32
"There is both art and science to building a great customer experience." http://ow.ly/5xat7 via @MichaelHinshaw #cem
Choypw

Jul 06 05:29:34
Brands as information services http://bit.ly/kBkm0N via @wimrampen @tdebaillon
Choypw

Jul 06 05:28:19
Find ways to improve customer experience while also producing business value. http://ow.ly/5xbac via @MichaelHinshaw #cem
Choypw

Jul 06 05:23:14
Personal channel preference: 1) self-service 2) chat 3) social 4) email 5) WALK to store 6) call on phone via @KnowledgeBishop #cem
Choypw

Jul 06 04:33:14
50 Facts about Customer Experience http://t.co/PyM8hen via @wibiya @ErikPosthuma @pchando #cem
Choypw

Jul 05 13:34:01
Marketing vs customer value: http://t.co/uBG6VIh via @thecustomerblog
Choypw

Jul 05 13:00:33
Success is available to ALL who choose "want most" over "want now." via @KnowledgeBishop #motivation #wisdom
Choypw

Jul 05 12:59:38
7 lessons in service design http://wp.me/p13YWP-Ag via @thecustomerblog #cem
Choypw

Jul 05 05:14:20
Consistent integrity produces credibility. #leadbiz #leadership
Choypw