Tweets of 19-25 Jul 2011

Jul 25 18:26:51
@Choypw @Marcio_Saito Fmr chairman of HP: Lew Platt, "I wish we knew what we know at HP we would be 3x more pr… (cont) http://deck.ly/~1Zu3c
conniechan8

Jul 25 16:35:42
Great new whitepaper on Apple’s Customer Experience Secrets Exposed by @mikewittenstein http://bit.ly/rpexWt via @joepine #cem
Choypw

Jul 25 16:24:59
Agreed but 2 service w/ good data need tools @Choypw + experience couldn't be achieved thru data mining Treat user as an individual! #cxo
StacyLeidwinger

Jul 25 16:24:57
Don't fall into the trap of CRM again! #cxo
Choypw

Jul 25 16:23:32
Positive experience couldn't be achieved thru data mining! Treat each user as an individual! #cxo
Choypw

Jul 25 16:12:54
Info means nothing if it cannot be turned into meaningful action. Don't forget DIKW. #cxo
Choypw

Jul 25 16:10:32
Based on user & customer profile u can get close to predict context, but need flexibility for users to find info too @Choypw #cxo
StacyLeidwinger

Jul 25 16:10:01
At least latest encounters w/customer, prevent repeat info RT @Choypw: What info do employees need to support customers? #cxo
clearaction

Jul 25 16:08:51
What info do employees need to support customers? Do they know what they need to know? #cxo
Choypw

Jul 25 16:02:34
@choypw While preconceptions of value can affect the exp, wouldn't an analytical eval of value by custs include exp? #cxo
BarryBirkett

Jul 25 15:57:36
What's the relationship between experience and value? Does experience determine value, or the other way around? #cxo
Choypw

Jul 25 15:23:54
What is innovation? Inventions that help improve human condition with large scale, long-lasting impact http://t.co/DYzpsQf via @frogdesign
Choypw

Jul 25 14:30:11
experience is evaluation of outcome against expectation. #ux #cem
Choypw

Jul 25 13:10:43
Confused about Customer Experience http://t.co/vXQi4qB via @DeliverBliss #cem
Choypw

Jul 25 13:10:12
Customer Value Management http://t.co/wMstq55 via @thecustomerblog
Choypw

Jul 24 21:12:52
"Hypothesize-test-learn-revise" why not use original terminology "Plan-do-check-act" via @pujalords @urnamma | Same to job and need!
Choypw

Jul 24 21:11:25
The future is applying customer #CoCreation more broadly. http://t.co/g0TJGLm via @ericwanta @GrahamHill #CRM #CEM
Choypw

Jul 24 20:53:19
"More is good up to a point. More is bad after a point." Dr Evans cc @GlobalEcon #ux #cem
Choypw

Jul 24 20:34:35
"People don't want to buy a quarter-inch drill. They want a quarter-inch hole!" Theodore Levitt | The hole is real need! It ain't job! #cem
Choypw

Jul 24 20:31:29
What Customers Want from Your Products http://t.co/dr5kxAS | "Customers want to hire a product to do a job..." Why hire? That's absurd! #cem
Choypw

Jul 24 20:28:46
The idea of job is confusing. From user's pov, job means nothing. Just forget about job but fulfill the need!
Choypw

Jul 24 06:04:51
Classic 1999 loyalty paper by Oliver: "Whence Customer Loyalty" http://bit.ly/mSBt2j via @wimrampen
Choypw

Jul 23 18:00:24
And the space between the touchpoints... RT @tedcoine: RT @Choypw: Want to master relationship? Master touchpoints. #leadbiz
meannie

Jul 23 13:42:38
Facebook Investor Roger McNamee Explains Why Social Is Over http://lnkd.in/MEb3Bv
Choypw

Jul 23 03:27:42
@Choypw Value is what matters most to each individual: Price for some, quality for others. My thought on it.
KnowledgeBishop

Jul 23 02:18:37
Don't compete on price: Compete on value. via @ShellyKramer @KnowledgeBishop #leadbiz | But what is #value?
Choypw

Jul 23 02:15:49
4 Things to Know About Brand Value http://bit.ly/ndsxVF via @Digitaltonto
Choypw

Jul 22 21:44:26
Non-negative is not positive.
Choypw

Jul 22 21:42:25
Want to master business? Master relationships. via @tedcoine | Want to master relationship? Master touchpoints.
Choypw

Jul 22 20:21:02
Each interaction has context & customers expect that context to be maintained thruout each engagement http://ow.ly/5KBtp via @MichaelHinshaw
Choypw

Jul 22 11:19:56
Easy ways for smaller businesses to improve the customer experience http://wp.me/p13YWP-BZ via @thecustomerblog #cem
Choypw

Jul 22 10:43:24
How to co-create with your customers http://tinyurl.com/6gx6kbp via @thinktank_ @Toffeemen68 #vcc #cem
Choypw

Jul 22 05:13:30
Stop Surprising And Delighting Customers; Just Solve Their Problem http://deck.ly/~5a7Ru via @LindaIreland #cem | From rational to emotional
Choypw

Jul 22 05:09:46
Getting Customers to Choose You http://s.hbr.org/nKk2CG via @LindaIreland @iclindberg @HarvardBiz #cem #crm
Choypw

Jul 22 00:54:35
Uncover the Best Experience: three tips - http://t.co/x5SzaQ9 via @thecustomerblog #cem
Choypw

Jul 21 15:32:45
"To finish first, first you must finish." #leadbiz #wisdom
Choypw

Jul 21 15:31:26
User advocacy comes from consistent authenticity. #ux #cem
Choypw

Jul 21 15:15:43
"You can lie at one person all the time; you can lie at different people one time; but you can’t lie at all people all the time." Rami
Choypw

Jul 21 15:11:19
Without authenticity, relevance becomes irrelevance. Authenticity is the ability to say what you mean and mean what you say. #ux #cem
Choypw

Jul 21 15:06:36
With empathy comes relevance. Relevance is the ability to deliver unique and personal experience. #ux #cem
Choypw

Jul 21 15:05:04
Empathy is the ability to ask WIIFM. Without empathy, positive user experience is impossible. #ux #cem
Choypw

Jul 21 13:34:21
Positive user experience is achieved by CARE: Consistency, Authenticity, Relevance, and Empathy. #ux #cem
Choypw

Jul 21 13:09:36
@joepine @synspiredk @2jorrit @choypw thx for sharing my customer experience framework | here's more on topic: http://ow.ly/5JSR7
deniseleeyohn

Jul 21 01:23:04
Approach to Customer Experience Architecture by @deniseleeyohn http://bit.ly/qHXq0b via @joepine #cem
Choypw

Jul 20 17:34:46
Understand how executives make decisions: Why? How? Who? Where do you focus first: who, how, or why? 45% begin with why. via @TheForumCorp
Choypw

Jul 20 16:47:11
Embrace Irrationality: Human- vs Customer-Centric Approach to Marketing http://t.co/Uj9Mejt via @thecustomerblog
Choypw

Jul 20 16:45:31
Customer experience is a subset of brand experience, but brand experience depends on employee experience. #cem #ux
Choypw

Jul 20 16:04:11
Cross-Channel Customer Experience Below Expectations http://bit.ly/pQfHpD via @tdebaillon #cem
Choypw

Jul 20 14:39:54
Lessons In Customer Expectations http://nblo.gs/kDHaY via @jeanniecw
Choypw

Jul 20 12:43:41
With need comes job. Each need can generate unlimited jobs, but only one job can fulfill the need. cc @GrahamHill @wimrampen #ux #cem
Choypw

Jul 20 12:37:31
This article http://bit.ly/nOVYKa is a good reason to use the #custumerexperiencegame http://bit.ly/qElGnp via @joepine @erikvanstraaten
Choypw

Jul 20 11:55:29
Co-creation is how firm should get job done. CEM is what firm should focus on. They should go hand in hand. cc @GrahamHill
Choypw

Jul 20 11:51:19
What’s Your Platform for Value Co-Creation? http://is.gd/WIvPHj via @GrahamHill #CRM #SCRM #cocreation #cem
Choypw

Jul 20 04:28:31
Creativity - 37 Articles to Get Your Brainzooming http://bit.ly/eQ2w9k via @Brainzooming #creativity
Choypw

Jul 20 03:03:58
How to Prevent Your Customers From Failing http://bit.ly/ppy1Np #crm #cem
Choypw

Jul 20 02:46:03
Action, not Trust, is Social Currency http://twrt.me/xfikj via @samfiorella @jeanniecw
Choypw

Jul 20 01:34:06
Improve your customer's retail experience and boost sales with digital signage http://ow.ly/5IhJu via @method_inc
Choypw

Jul 20 01:31:31
12 Most Basic Elements For Building A Community Around Your Brand http://twrt.me/bz4bt via @SeanMcGinnis @tedcoine
Choypw

Jul 20 01:29:15
Predicting customer's next move and exceeding their expectations is critical to success in 2012 via @mrhoffman #crm #cem
Choypw

Jul 20 01:27:27
"Love the people who treat you right. Forget about the ones who don't." [Works for brands too, ya know...] via @MichaelHinshaw
Choypw

Jul 19 16:48:36
A Brand is Bigger Than Performance http://lnkd.in/PDt6z6
Choypw

Jul 19 08:32:47
9 observations on the retail shopping experience http://wp.me/p13YWP-BN via @thecustomerblog #cem
Choypw

Jul 19 02:50:34
Smart brands retain the ability to “feel” even if they may obsess over analytics. http://t.co/UpgElUQ via @frogdesign
Choypw

Jul 19 00:40:48
Interactions, Engagement & Ecosystems http://ow.ly/5Hisn via @MichaelHinshaw
Choypw