Tweets of 25-31 Jan 2011

Jan 31 22:00:34
RT @choypw: Build Your Customer Experience Roadmap
http://bit.ly/dVwOIw via @btemkin #customerexperience ^KN
retexperience

Jan 31 19:55:18
Thanks a lot for your RT and mentions @flywhl @emmajenkins @joepine @Elenehvz @AkemanSolutions @Choypw @PR_ideas @baileyworkplay ^KN
retexperience

Jan 31 19:18:10
@Choypw @wimrampen Here's an interesting point from the article: "Fairness is key" - but isn't fairness highly subjective?
ggheorghiu

Jan 31 19:15:36
@Choypw: Despite knowing how service recovery relates to Customer retention, we still fail http://bit.ly/6roayz via @wimrampen #cem
ggheorghiu

Jan 31 17:35:45
@Choypw: Employees Are Customer Experience Pros’ Best Weapon http://bit.ly/hvxLnL via @sarah_gore @armano #cem @apmcinnes
ggheorghiu

Jan 31 17:23:24
@Choypw thx!
Assistly

Jan 31 16:45:03
Have a target CE for EE's too! RT @Choypw: Employees Are Customer Exp Pros’ Best Weapon http://bit.ly/hvxLnL via @sarah_gore @armano #cem
LindaIreland

Jan 31 16:39:54
Michael Fauscette: Designing User Experience http://bit.ly/eD9C0A via @Assistly
Choypw

Jan 31 16:11:38
IBM CEO study http://ht.ly/3NfBf via @pgreenbe @wimrampen #business
Choypw

Jan 31 16:07:38
Employees Are Customer Experience Pros’ Best Weapon http://pulsene.ws/VrHd via @sarah_gore @armano #cem
Choypw

Jan 31 13:35:30
Positive customer experience begins with the right promises http://goo.gl/fb/IqqYv via @YourCustomers #cem
Choypw

Jan 31 12:11:15
What is the purpose of advertising? http://feedly.com/k/ghXR4Z via @wimrampen
Choypw

Jan 31 08:29:03
@Choypw Free definitely takes away value. Clients can't claim anything on free goods/services.
bartdecraene

Jan 31 07:32:52
From the archive for @DeliverBliss who is tightening his tribe: http://ow.ly/1s0u9T @Choypw love to see refining and focusing.
johnflurry

Jan 31 07:11:40
Clients value what they pay for and tend not to value what is free. True or false?
Choypw

Jan 31 06:45:25
Build Your Customer Experience Roadmap http://bit.ly/dVwOIw via @btemkin #cem
Choypw

Jan 31 06:17:33
@Choypw Many reasons. As my friend @johnflurry said, I just "needed to cut some cords."
DeliverBliss

Jan 31 06:14:02
@DeliverBliss 60 people on Facebook? That's a lot! Any reasons behind?
Choypw

Jan 31 04:36:49
Feeling great! I'm unfollowing more tweeps today.
Choypw

Jan 31 01:41:59
It's not the brand, it's the connection that matters most http://wp.me/puCnS-e5 via @ideationz
Choypw

Jan 30 17:44:27
Employee is cost. Accountable employee is gift who creates advocate. Advocate is free employee who creates value. #leadbiz
Choypw

Jan 30 16:59:19
The effects of customer participation in co-created service recovery http://bit.ly/dI2Ov9 via @wimrampen #custserv #loyalty
Choypw

Jan 30 16:58:07
The relationship quality implications in service recovery http://bit.ly/efZF24 via @wimrampen #custserv #loyalty
Choypw

Jan 30 16:57:07
How service recovery and emotions that go with it have an effect on retention http://icio.us/2hTIqf via @wimrampen #loyalty #custserv
Choypw

Jan 30 16:55:29
Building Creative Collaboration http://bit.ly/euNS3t via @wimrampen
Choypw

Jan 30 10:42:37
@Cogiva Feel the same! Come on Murray!
Choypw

Jan 30 08:08:31
The Power of the Platform at Apple http://nyti.ms/hBeovn via @timoreilly
Choypw

Jan 30 02:09:36
Despite knowing how service recovery relates to Customer retention, we still fail http://bit.ly/6roayz via @wimrampen #cem
Choypw

Jan 30 02:06:43
In Every Sale http://ow.ly/3Mym1 via @retexperience #cem #marketing
Choypw

Jan 29 17:38:02
Value me as customer and treat me w/ respect and you’ll have customer for life http://bit.ly/egOjH3 via @margelaney @tedcoine #custserv
Choypw

Jan 29 15:58:44
UNCORKED - Daily Foodservice News is out! http://bit.ly/hK49ja ▸ Top stories today by @michaelatkinson @ryantaft @choypw @iowacitylocal
PFSFoodGuy

Jan 29 06:21:00
Micro-interactions Versus the End-to-End Experience http://bit.ly/ibcrDf via @GrahamHill #cem
Choypw

Jan 29 05:50:39
@Choypw Thanks for the RT! Hope all is well.
Reaburn

Jan 29 05:10:57
Employee Engagement Questions with New Management http://bit.ly/e7QYlX via @Reaburn @SybilQSM
Choypw

Jan 29 03:45:46
@LindaIreland Appreciate the mention. I'm flattered! Have a great weekend!
Choypw

Jan 29 03:42:19
RT @Choypw: How businesses measure the #ROI of investing in #CEM improvements http://bit.ly/foqIst via @LindaIreland @AdobeCEM @PerfectCEM
Reaburn

Jan 29 03:42:00
How businesses measure the #ROI of investing in #CEM improvements http://bit.ly/foqIst via @LindaIreland @AdobeCEM @PerfectCEM
Choypw

Jan 29 03:38:06
"Nobody should go to a meeting without an opinion." http://bit.ly/hCFZwx via @frogdesign @the99percent
Choypw

Jan 29 01:15:03
I feel welcomed from every corner of our earth because I #follow @LadyEleanorA @senendp @Choypw @katlegomog and @elsua
KnowledgeBishop

Jan 29 01:05:16
I find the world smaller and richer because I #follow @LadyEleanorA @senendp @Choypw @elsua @M_Ozgenli and @zendesk
KnowledgeBishop

Jan 28 23:45:06
RT @choypw: Why #CEM is uncommon sense... http://ow.ly/3KIWf via @MyCustomer @responsetek
ecocustomers

Jan 28 22:34:31
#FF for provocative #customerexperience thinking: @DeliverBliss @bsdalton @btemkin @Choypw @ColinShaw_CX @telefaction @wimrampen
LindaIreland

Jan 28 20:56:25
Thanks for the RTs and mentions this week! @Mousellaneous, @Advogada_Tati, @devhalena, @mollymoe508, @FelixCanHelp and @Choypw
DisneyInstitute

Jan 28 19:49:14
RT Customer Service Daily is out! http://bit.ly/f2dD09 ▸ Top stories today by @saltpeppergroup @choypw @houthum @coffeebeanbr @directlineinc
directlineinc

Jan 28 19:40:44
@choypw Of course-- and thank YOU for passing on our post! Hope you have a fabulous weekend as well!
PeopleMetrics

Jan 28 18:35:50
Just curious... why #followfriday? Just #ff anyone whenever you feel like.
Choypw

Jan 28 18:05:03
Have a fab wknd all! RT @peoplemetrics: #FF Solid tweeters w/ great info: @JeffreySummers @foodsho @jimsmiller @Chrltte_NEWStwt @Choypw
responsetek

Jan 28 17:38:50
The Greatest Marketing Geniuses of All Time http://ow.ly/3LkWx via @AMAnet #Marketing
Choypw

Jan 28 17:10:15
#FF Solid tweeters w/ great info: @JeffreySummers @foodsho @jimsmiller @Chrltte_NEWStwt @responsetek @Choypw Thx for mentions!
PeopleMetrics

Jan 28 13:06:58
Thx for recent RT's @crntmagazine @Choypw @mbjorn @v_abramides @tdebaillon @davidahood @BrianSJ3 @frankvanbergen @Arvid @GreenbizStartup
wimrampen

Jan 28 13:00:08
@Choypw Thanks for the RT.
Cogiva

Jan 28 12:26:11
Do right things right is no longer enough. Do right things best is the next practice! #betheone #leadbiz
Choypw

Jan 28 12:24:18
Fundamental Credos of Effective Client Management http://bit.ly/eo7pBl via @Customers_Shoes
Choypw

Jan 28 12:21:17
Carlson Marketing on Future of Relationship #Marketing http://bit.ly/gUzd6d via @wimrampen
Choypw

Jan 28 11:08:50
bom... “@Choypw: Why Do Firms Exist? http://feedly.com/k/hn3gwR via @wimrampen”
v_abramides

Jan 28 09:43:25
Why Do Firms Exist? http://feedly.com/k/hn3gwR via @wimrampen
Choypw

Jan 28 09:41:52
I Am The Customer Experience… Not! http://bit.ly/eFr243 via @Cogiva #cem
Choypw

Jan 28 04:46:15
Appreciating @LadyEleanorA @Choypw @feistycoach @FelixCanHelp @techcommdood @lrmeyer747 @larry_kunz and @juliov27612
KnowledgeBishop

Jan 28 02:17:49
The customer wants you to take their problems a way via @sarah_gore #CEBbootcamp
Choypw

Jan 28 02:16:56
Companies remain product centric via @sarah_gore . #CEMBootcamp
Choypw

Jan 28 02:13:43
What Would Einstein Say About Customer Service Complexity? http://bit.ly/fqH6sX via @mjayliebs @wimrampen #scrm #crm #custserv
Choypw

Jan 28 02:12:27
New on MIT SMR: how to respond to customer's online complaints http://t.co/mMKdsSR via @mitsmr #cem
Choypw

Jan 28 02:07:30
Experience driving satisfaction, predicting future behaviors and then financial performance via @Brainzooming #Kairos
Choypw

Jan 27 22:58:20
Wow! Thank you all for the RTs today. @JimHunt @brandleadership @costelloland @Choypw @Dale_Lawrence
KetelboeterPR

Jan 27 20:19:40
Appreciate your RT's! @KnowledgeBishop @mikehenrysr @ValueIntoWords @KetelboeterPR @LeadrshpAdvisor @Choypw @costelloland @avtoolman
SusanMazza

Jan 27 20:15:58
Thanks for the mentions folks. @KenRobbins @Cihanni @ahmetbulent @Choypw
DonPeppers

Jan 27 17:29:01
I commented on "3 Steps to Listening Better..." http://bit.ly/fp59jQ by @SusanMazza RT @Choypw @KetelboeterPR #hr #recruiting #leadchange
MikeRamer

Jan 27 17:15:02
@davechism @lindaireland @bsdalton @Choypw Thanks for the RTs and mentions! Happy Thursday!! =)
responsetek

Jan 27 14:32:53
3 Steps to Listening Better and Hearing More http://t.co/so76K41 via @SusanMazza @KetelboeterPR #leadchange #leadership
Choypw

Jan 27 14:18:28
Creating the Positive User Experience http://bit.ly/fvhdtG #cem
Choypw

Jan 27 14:04:32
Building Positive Customer Experiences http://bit.ly/eeawKe #cem
Choypw

Jan 27 11:29:32
@bsdalton @choypw @responsetek @jrcarvajal - thanks for your RTs, we're very grateful!
MyCustomer

Jan 27 09:58:13
The Keith Fiveson Daily is out! http://bit.ly/ieDhkl ▸ Top stories today by @socialmediabigw @choypw @sheelectric @businessplanweb
kfiveson

Jan 27 06:22:39
Record Employee Dissatisfaction - Growth, Recognition, Trust drive engagement http://bit.ly/gfy4SC via @DonPeppers @brianpeddle
Choypw

Jan 27 05:15:47
Why you need to offer customers more than just a product http://ow.ly/3L1vB via @designdamage @mich8elwu #marketing #brand #scrm #crm #cem
Choypw

Jan 27 05:10:10
Stop wasting money on #brand preference http://bit.ly/kent13d via @ExponentialEdge @DavidAaker @FastCompany @LindaIreland
Choypw

Jan 27 04:28:24
Smart post by @clearaction. Commented. RT @Choypw: Why #CEM is uncommon sense... http://ow.ly/3KIWf via @mycustomer @responsetek
LindaIreland

Jan 27 04:20:34
RT @PV_at_SAP: RT @Choypw: Why #CEM is uncommon sense... http://ow.ly/3KIWf via @mycustomer @responsetek
bsdalton

Jan 27 03:48:18
@Houthum Appreciate your RTs! Have a great weekend!
Choypw

Jan 27 03:46:15
111,111,111 x 111,111,111 = 12,345,678,987,654,321 via @clarityrules @CoCreatr @unorder @HansRuinemans
Choypw

Jan 27 02:33:24
Why #CEM is uncommon sense... http://ow.ly/3KIWf via @mycustomer @responsetek
Choypw

Jan 27 02:32:11
"People are more motivated by immediate consequences than by future possibilities." http://bit.ly/hiQb8U via @frogdesign #cem
Choypw

Jan 27 00:38:38
@Choypw @9INCHmarketing Thanks for the RTs - they are greatly appreciated.
jimsmiller

Jan 26 21:55:03
Why #CEM is uncommon sense... http://ow.ly/3KIWf (via @mycustomer)
responsetek

Jan 26 20:11:03
Fast facts on relationship building: it takes 5 interactions to connect; 10 to call it a relationship; 15 to do biz via @AxelS, @Choypw
gregbeavers

Jan 26 19:40:52
RT @Choypw: Why customer experience innovation matters http://bit.ly/gTqp45 via @Assistly #cem
Assistly

Jan 26 18:39:36
RT @Choypw: Fast facts on relationship building: it takes 5 interactions to connect; 10 to call it a relationship; 15 to do biz via @AxelS
bcarroll7

Jan 26 18:20:03
Great post @fredzimny ! RT @choypw: Why customer experience innovation matters http://bit.ly/gTqp45 via @Assistly #cem
responsetek

Jan 26 17:48:12
Fast facts on relationship building: it takes 5 interactions to connect; 10 to call it a relationship; 15 to do biz via @AxelS
Choypw

Jan 26 17:44:02
@thinktank_ @Cogiva TYVM! #experiencedesign
Choypw

Jan 26 17:36:34
@Cogiva <---> @choypw You guys need to hook up! #experiencedesign
thinktank_

Jan 26 17:23:47
Why customer experience innovation matters http://bit.ly/gTqp45 via @Assistly #cem
Choypw

Jan 26 17:07:01
@choypw Thanks for the RT's! Happy Wednesday!
responsetek

Jan 26 14:22:33
Manage Customer Experience through Small Details http://goo.gl/fb/srnfR via @YourCustomers #custserv #cem
Choypw

Jan 26 14:21:05
We believe it's not possible to design emotion, but experience that enhances/shapes it http://bit.ly/h9ZwiC via @joepine @kubearquitetura
Choypw

Jan 26 05:32:59
TY for RT's and mentions @jasonsparrow, @mikemyatt, @GuyLetts, @ericjacques, @Choypw, @Customers_Shoes, @CyberJMC66,
ITSoftSkills

Jan 26 04:56:52
84% of organizations think #cem will be more important in 2011 via @btemkin | So?
Choypw

Jan 26 03:26:32
The Pinnacle of Customer Engagement: Authenticity http://bit.ly/fTX3Nu via @responsetek @jimsmiller @PeopleMetrics #custserv #cem
Choypw

Jan 26 03:23:37
Emotion and user experience http://dlvr.it/F4L65 via @responsetek @mindtouch #opinion #user_experience
Choypw

Jan 26 02:16:05
RT @Choypw: Check these 6 metrics to see if your customer exp is driving great biz performance http://bit.ly/hla65u via @LindaIreland
gregbeavers

Jan 25 22:55:04
RT @choypw: Customer experience 2.0 http://ow.ly/3JmVb via @MichaelHinshaw Alas! We don't need 2.0 nor 1.0. We just need to get #cem right!
ecocustomers

Jan 25 21:14:07
Thx @lirons @MarkTamis @bhc3 @pgreenbe @futurescape @Choypw @DesignThinkers @GrahamHill @SemiraSK @mediapsycholoog @ggheorghiu 4 convo's :)
wimrampen

Jan 25 21:12:16
Thx @henningkj @matthewemay @goonth @nedkumar @KateNasser @mjayliebs @Robertzwamborn @Jabaldaia @Choypw @IdeaGov @prem_k 4 RT's
wimrampen

Jan 25 17:41:05
Check these 6 metrics to see if your customer experience is driving great biz performance http://bit.ly/hla65u via @LindaIreland #cem #CEX
Choypw

Jan 25 17:38:45
Evangelism (the 4th E) is advocates via @pgreenbe @rorysutherland #CBC311 | 4E from Ogilvy. Engagement is a better E.
Choypw

Jan 25 17:34:37
@Choypw got some future projects already in the works, will be in touch! #40IN240
toddschnick

Jan 25 17:01:33
Praxeology = Study of human action via @GrahamHill
Choypw

Jan 25 16:58:57
@toddschnick How to become part of #40IN240? I'd like to do a topic on brand/customer/employee experience.
Choypw

Jan 25 16:43:24
Why do business people keep quoting Sun Tzu? http://tinyurl.com/6xgonpz @DanielPink @M_Heffernan | It's Sun Zi for Christ's sake!
Choypw

Jan 25 16:16:01
@Choypw thanks for supporting #40IN240
toddschnick

Jan 25 15:45:39
Qwiki the Information Experience http://www.qwiki.com/ as introduced by Tribal Cafe http://bit.ly/exzUvk via @joepine
Choypw

Jan 25 14:35:31
The #40IN240 mini-MBA e-book is here! http://bit.ly/fDag7K via @rockinrobync @toddschnick
Choypw

Jan 25 14:33:13
Good whitepaper about improving employee engagement http://bit.ly/fb0GUl via @Assistly
Choypw

Jan 25 13:32:44
RT @Choypw #Innovation – A New Match Between Need and Solution http://bit.ly/euz9LX via @ralph_ohr @wimrampen #CustServ
KateNasser

Jan 25 12:29:21
@Choypw Thanks for the RT'S
Customers_Shoes

Jan 25 12:17:21
If you want to listen better don't just listen for the facts, listen for the emotion via @Customers_Shoes @ITSoftSkills @LeadToday #cem
Choypw

Jan 25 12:15:26
'Customer Experience Quote of the Day' at http://bit.ly/gVsrfr via @Customers_Shoes
Choypw

Jan 25 10:19:48
@Choypw ...emotional (how I feel about me) and social (how others feel about me). I add Relational too (how I relate to Friends & Family 2/2
GrahamHill

Jan 25 10:18:49
@Choypw The earlier paper reinforces looking at value from multiple perspectives: Functional value (what it does), ... ½
GrahamHill

Jan 25 10:18:16
RT @Choypw: @GrahamHill Holy Graham! You read my mind!!! http://is.gd/VOdHc1 via @wimrampen
Jabaldaia

Jan 25 10:15:41
@Choypw I use Woodruff's definition of value (adapted with newer SDL/VCC insights) n the form of a number of guiding principles
GrahamHill

Jan 25 10:12:10
@GrahamHill Holy Graham! You read my mind!!! http://is.gd/VOdHc1 cc @wimrampen thinktank_
Choypw

Jan 25 09:54:08
@Choypw Here it is: Customer Value from a Customer Perspective. A Comprehensive Review http://is.gd/VOdHc1
GrahamHill

Jan 25 09:50:33
@Choypw A starter: Customer Perceived Value in Banking Services http://is.gd/yplybz Good list of factors on p274
GrahamHill

Jan 25 09:47:45
@GrahamHill The problem is, I've also forgotten... I just remember the list of definitions in value at the last few pages...
Choypw

Jan 25 09:31:46
@Choypw Value as perceived by the customer... or value of the customer to the company?
GrahamHill

Jan 25 09:28:27
@GrahamHill Graham, do you remember there's an article on value? At the last few pages, it gives different definitions since 1950s?
Choypw

Jan 25 09:28:04
@wimrampen I'll have to check... I read it before, but I couldn't find it now...
Choypw

Jan 25 09:27:36
@thinktank_ TY, but I'm afraid it's not this one... :)
Choypw

Jan 25 09:25:05
The #Marketing Value of Customer Experience http://ht.ly/3IFIK cc @Choypw
thinktank_

Jan 25 08:56:03
@Choypw no.. do you have it?
wimrampen

Jan 25 08:55:16
@wimrampen Wim, do you remember there's an article on value? At the last few pages, it gives different definitions since 1950s?
Choypw

Jan 25 06:11:11
I really find it annoying when consultants keep creating the so-called next practices instead of focusing on the basics!
Choypw

Jan 25 05:48:16
How do I get rid of this "Wondering who this is?" in my Home timeline??? @Twitter #Twitter #fail
Choypw

Jan 25 05:46:38
For some unknown reason, I'm unfollowing tweeps. #ff
Choypw

Jan 25 04:51:53
"The benefits you provide, the outcomes you enable." Be Indispensable Instead of Sticky http://bit.ly/ei0tu4 via @Toni_Newman
Choypw

Jan 25 03:36:39
Customer experience 2.0? http://ow.ly/3JmVb via @MichaelHinshaw | Alas! We don't need 2.0 nor 1.0. We just need to get #cem right!
Choypw