Tweets of 15-21 Feb 2011

Feb 21 23:20:27
Customer Satisfaction Through Customer Intimacy http://j.mp/hjWerv via @kristinaevey @DeliverBliss #custserv
Choypw

Feb 21 23:15:41
Creating a “Virgin Flair” Experience http://bit.ly/e9wkG8 via @Assistly #cem
Choypw

Feb 21 07:23:11
The Importance of Experience http://j.mp/ibn9iG via @chrisbrogan @DeliverBliss #cem
Choypw

Feb 21 03:50:00
"Do the things people don't expect. Don't do the things people do expect. When that quits working, switch." via @Brainzooming #OneApproach
Choypw

Feb 21 03:49:24
But it may be that brief moment of discomfort that leads us to more comfort than we'd ever imagined via @iamjessejones 2/2
Choypw

Feb 21 03:49:07
Nobody likes to feel uncomfortable via @iamjessejones 1/2
Choypw

Feb 21 01:50:32
RT @choypw: Chatting is not the same as planning. Planning is not the same as doing. And doing is not the same as improving. via @GrahamHill
berkson0

Feb 21 01:42:57
Chatting is not the same as planning. Planning is not the same as doing. And doing is not the same as improving. via @GrahamHill
Choypw

Feb 20 14:33:12
Estimating Value in Value Networks http://is.gd/KUe9AR via @GrahamHill #vcc
Choypw

Feb 20 12:04:08
Ten rules of common and not so common sense we should all live by... by @Digitaltonto http://is.gd/VYLhzS via @GrahamHill
Choypw

Feb 20 10:49:11
Even Tesco is using co-creation/open innovation to improve the shopping experience http://is.gd/qQtLBn via @openinnov8tor @GrahamHill #cem
Choypw

Feb 19 15:59:03
UNCORKED - Daily Foodservice News is out! http://bit.ly/frTuh9 ▸ Top stories today via @desmoinesdem @kcrg @choypw @personalbrander
PFSFoodGuy

Feb 19 13:19:42
What's the difference between benefit and value?
Choypw

Feb 19 11:41:46
@GrahamHill lol! #vcc as you said is just a tool to produce value, positive and negative. So cc is not basis of positive experience. :)
Choypw

Feb 19 11:07:36
@Choypw Surely that is a self-referential oxymoron. It it doesn't produce value how can it be co-creation (of value) :-)
GrahamHill

Feb 19 11:06:30
@Choypw I am very much into radical business performance improvement. I hire various tools, including #VCC, to help me achieve it
GrahamHill

Feb 19 10:23:56
Why Steve Jobs Couldn't Find a Job http://fb.me/SBBDeBFH via @thinktank_ @adam_hartung
Choypw

Feb 19 10:19:02
@GrahamHill Co-creation is still not the basis of positive experience, but adding value thru co-creation could be. 4/4
Choypw

Feb 19 10:17:55
@GrahamHill Co-creation is not uncommon in b2b. Co-creation could be something new in b2c. 3/n
Choypw

Feb 19 10:16:57
@GrahamHill Co-creation is only the how. Co-creation itself doesn't necessarily produce positive value. 2/n
Choypw

Feb 19 10:15:58
@GrahamHill lol! You're really very much into value co-creation Graham. 1/n
Choypw

Feb 19 10:14:44
Introduction to Service design and Brand experience http://slidesha.re/duSKvH via @GrahamHill @EffectiveExp #servicedesign #cem
Choypw

Feb 19 08:15:40
@Choypw Delivering #value to user is not basis of positive experience; CO-CREATING value is. #cem
GrahamHill

Feb 19 06:26:56
"I never see what has been done. I only see what remains to be done." Marie Curie
Choypw

Feb 19 06:25:58
HCL ceo (& MIX Maverick) Vineet Nayar: 20 questions I ask myself every day. http://ow.ly/3ZjCb via @hackmanagement #management
Choypw

Feb 19 06:15:44
Delivering value to user is not basis of positive experience; adding value is. #cem
Choypw

Feb 19 06:11:46
Negative experience is always result of not asking "what's in it for me?" #cem
Choypw

Feb 19 05:59:28
How 1 button changed the customer experience of NYC taxis http://j.mp/g6nmVS via @markhurst @DeliverBliss #cem
Choypw

Feb 19 02:32:20
@Choypw Wasn't it a kick? I so wish I could meet Leonardo (sigh)
Assistly

Feb 19 01:55:14
RT @choypw: "DO THINK" http://tinyurl.com/62d6fyd via @DesignThinkers
ecocustomers

Feb 18 23:09:04
The Future of Customer Relationships http://bit.ly/fggTKF via @justinflitter @CRMstrategies @bsdalton @prem_k #scrm #crm
Choypw

Feb 18 22:08:16
“@DisneyInstitute: Thanks @bertasg, @jefferyjeffords, @vikkihs, @Choypw, @severitt for the RTs and mentions!”
severitt

Feb 18 21:28:41
Thanks @bertasg, @jefferyjeffords, @vikkihs, @Choypw, @severitt @grummitting @krautbuffettfan and @momwithaminivan for the RTs and mentions!
DisneyInstitute

Feb 18 16:25:18
@Choypw Please come along and join in next thursday at 12-1pm Eastern Standard Time (12-1am HKG time). Hashtah #innochat http://is.gd/n3lfLS
GrahamHill

Feb 18 16:20:06
@GrahamHill What is #innochat in HK time Graham? Please help. :)
Choypw

Feb 18 16:19:03
Leonardo da Vinci’s Resume http://bit.ly/dNBf8R via @Assistly
Choypw

Feb 18 13:50:04
RT @choypw: 3 Keys to Sustaining Learning http://bit.ly/eUayF4 via @tonybingham @marciamarcia @SociaLens @TrainingIndustr @TheForumCorp
ecocustomers

Feb 18 12:21:50
21st-Century Business: Best Practices Suck http://t.co/oP7MAQs via @tedcoine #leadbiz | Couldn't agree more!
Choypw

Feb 18 00:08:22
Brands leverage retro marketing to strongly engage newly affluent consumers in China. http://ow.ly/3Yow8 via @MichaelHinshaw
Choypw

Feb 17 15:58:56
UNCORKED - Daily Foodservice News is out! http://bit.ly/frTuh9 ▸ Top stories today via @devotay @personalbrander @fohboh @choypw @sb_food
PFSFoodGuy

Feb 17 15:27:58
3 Keys to Sustaining Learning http://bit.ly/eUayF4 via @tonybingham @marciamarcia @SociaLens @TrainingIndustr @TheForumCorp #socialmedia
Choypw

Feb 17 15:27:24
This is my 6000th tweet. :)
Choypw

Feb 17 15:25:10
Metrics should be designed to make customers happy, but not to manage employees! #business #management
Choypw

Feb 17 14:25:57
Thanks! @Greg_Levin @ChoyPW for RTs... & @JCCarcamo for inclusion in your terrific Marketing Inspiration Daily - http://bit.ly/eOMXz1
WriteTheCompany

Feb 17 12:34:46
"Each year 30,000 new consumer products are launched—and 95 percent of them #fail" http://goo.gl/9DWcN via @GrahamHill @guidostompff
Choypw

Feb 17 12:32:07
[John Kotter] Before You Can Get Buy-In, People Need to Feel the Problem: http://bit.ly/fXGFHc via @ariegoldshlager
Choypw

Feb 17 03:51:48
@Choypw Thanks for the retweet
ScratchMM

Feb 17 02:43:41
Zero distractions is the key to maximum productivity. Optimize for it. via @DeliverBliss @ebloch
Choypw

Feb 17 02:42:19
"How much customization is right amount?" Stan Davis: "As little as possible, as much as necessary." via @tedacworth @davidknies #mitforum
Choypw

Feb 17 02:40:26
Why people buy: 1) to solve a problem or 2) to feel good via @ScratchMM | 1 = sacrifice, 2 = experience via @joepine #mitforum
Choypw

Feb 16 21:53:09
@Choypw Because Observe has also the possibility of WoM, conformism and unknown needs. I am not referring to old models.
annemiekvMoorst

Feb 16 13:07:46
"DO THINK" http://tinyurl.com/62d6fyd via @DesignThinkers
Choypw

Feb 16 10:18:33
Thank you for RT @Choypw: Delivering emotions and meaning! Is it a new purpose? http://bit.ly/dKR2bU via @wimrampen @Jabaldaia
Jabaldaia

Feb 16 09:16:58
Sustainable Business: Metrics that Matter http://t.co/GP1f4Ef via @KnowledgeBishop #cctr #cxp
Choypw

Feb 16 09:13:43
What dominos have to do with #customerexperience? http://bit.ly/1dihTO via @LindaIreland #cem #cex
Choypw

Feb 16 09:09:36
Delivering emotions and meaning! Is it a new purpose? http://bit.ly/dKR2bU via @wimrampen @Jabaldaia
Choypw

Feb 16 00:05:29
Unraveling the Dynamics of Chinese Innovation (Innovation Mgmt) http://ow.ly/3X0EZ via AMAnet #Innovation #Management
Choypw

Feb 15 23:50:27
The wonders of alignment... http://wp.me/puCnS-eD via @ideationz
Choypw

Feb 15 23:48:08
HBR: Hold Conversations, Not Meetings http://s.hbr.org/dZFBPw via @raesmaa
Choypw

Feb 15 18:55:02
thanks for the RT's, really appreciate it! @Choypw @jorgebarba @brainzooming @keewood
jeffreypjacobs

Feb 15 15:57:32
RT @ChoyPW: Can I help you? On Twitter, the answer is no. - http://is.gd/cCtx2t - via @Brainzooming @JeffreyPJacobs #CustServ
WriteTheCompany

Feb 15 15:54:57
Many thanks! @JeffreySummers @BSDalton @SMaxBrown @JimmJimm67 @SimonRoskrow @EPlastino @ChoyPW 4 RTs & Mentions & @Toister for blog comment.
WriteTheCompany

Feb 15 15:50:11
@Choypw Thanks for the RT Daryl - the discussion is really kicking off!
SimonRoskrow

Feb 15 15:40:17
Sectors: The Good, the Bad & the Ugly http://bit.ly/gb6Tn1 via @SimonRoskrow @WriteTheCompany #CustServ
Choypw

Feb 15 14:21:40
@KnowledgeBishop Respect... TYVM!
Choypw

Feb 15 14:19:17
@Choypw When you demonstrate respect by anticipating their needs before they ask. #cem
KnowledgeBishop

Feb 15 13:37:17
@CoCreatr Why are customers happy? What have we done to make them happy?
Choypw

Feb 15 13:27:42
@Choypw if you understand what your customers really need and help them get it, without pushing your specific solution, ... happy #crm #cem
CoCreatr

Feb 15 13:20:45
What really makes customers happy? Any thoughts? #crm #cem
Choypw

Feb 15 12:16:59
The art of #relationships is being able to distinguish truthful from tactful via @wisdomalive
Choypw

Feb 15 12:15:48
Clay Christensen's Milkshake Marketing http://t.co/d1LSmTZ via @ariegoldshlager
Choypw

Feb 15 05:27:50
Can I help you? On Twitter, the answer is no. http://is.gd/cCtx2t via @Brainzooming @jeffreypjacobs #custserv
Choypw

Feb 15 05:21:36
touchpoint is not interaction... but is interaction with purpose. touchpoint without purpose creates no opportunity.
Choypw

Feb 15 03:05:34
Your Company Does Not Own Its Brand http://j.mp/e90xVE via @btemkin @Reaburn @DeliverBliss #cem
Choypw

Feb 15 01:54:46
@Choypw Thanks for the RT Daryl!
TedRubin

Feb 15 01:22:48
"Great minds discuss ideas; average minds discuss events; small minds discuss people." Eleanor Roosevelt via @WarrenWhitlock
Choypw

Feb 15 01:20:28
Relationships matter... they are currency in an evolving ecosystem. And beyond that they sustain you throughout your life. via @TedRubin
Choypw