Tweets of 31 Aug-6 Sep 2010

Sep 06 21:00:36
Thx @Digitaltonto @guyauger @Choypw @txglennross @gpach01 @Adrianaology @WENOVSKI @j4ngis @wisdomlondon @Jabaldaia @DesignThinkers 4 RT's :)
wimrampen

Sep 06 20:54:27
RT @GrahamHill: RT @ariegoldshlager D Norman #servicedesign Product Is More Than the Product: http://bit.ly/cRza7x
wimrampen

Sep 06 20:49:49
Stop Selling - Selling is admitting product is not naturally attractive. Focus on innovating,creating naturally attractive experience #cem
LiorStrativity

Sep 06 19:35:02
Emotional rooms, Emotional brands, Emotional customer experiences | Beyond Philosophy http://ow.ly/2zXQj
ColinShaw_CX

Sep 06 19:00:25
RT @ariegoldshlager: On value and value co-creation: A service systems and service logic perspective. http://bit.ly/ca4Dya Via: @GrahamHill
DeliverBliss

Sep 06 18:26:10
RT @Lifehackersha: 'Quality and service focus' is not an objective but is a mentality #custserv #leadership http://goo.gl/fb/L1wFH
tedcoine

Sep 06 18:00:08
Do not confuse motion and progress. A rocking horse keeps moving but does not make any progress. RT @nerio123
KnowledgeBishop

Sep 06 17:49:21
Customer Service — Customer Loyalty Wins Sales http://tinyurl.com/22velnh Great article by Gary Wollin
Hyken

Sep 06 17:28:24
RT @nyredhead311: A happy employee is a better worker + a happy customer will keep coming back=better $$$$$$/YES!!!
tedcoine

Sep 06 17:12:11
@ariegoldshlager Norman's article sets out why service-dominant logic is the future of innovation http://tinyurl.com/ovzlek cc @stevevargo
GrahamHill

Sep 06 15:32:13
Competitive Strategy - How to Win Business by Being a Nuisance http://bit.ly/c8QWsp #strategy
Brainzooming

Sep 06 15:25:01
Successful brands of the future: content is key http://bit.ly/dfmnTJ
pratapdsingh

Sep 06 15:14:37
How to design and communicate a consumer-focused sustainability strategy, interview with Robert Nuttall http://ht.ly/2A6jo #green #marketing
MyCustomer

Sep 06 13:58:34
The seven rules of business branding http://ht.ly/2A4jO #marketing
MyCustomer

Sep 06 13:53:29
Mindset: Your employees are your customers. Your coworkers are your customers. Your employer is your customer. Spoil them all.
tedcoine

Sep 06 13:33:12
Follow Wegmans Motto: "Employees First. Customers Second." Stockholders? Don't even make the list. #custserv
tedcoine

Sep 06 12:58:53
Your smile didn't matter http://j.mp/ajrzv5
DeliverBliss

Sep 06 04:57:13
Nice one, but how do we balance where they conflict? RT @Choypw: #Sustainability is about 3Ps: planet, people and profit. #business
NewWorkTrends

Sep 06 03:20:01
TY for RTs & mentions @Choypw @JMonrouzeau @lrmeyer747 @SyllogEsthete @Pursebrat @Wedge @RogerBoneno @lynnelee @NSRiazat
KnowledgeBishop

Sep 06 03:05:02
TY for RTs & mentions @lrmeyer747 @Choypw @SyllogEsthete @brandleadership @savvyplanners_c @KateNasser @reviveyourdream @mikehenrysr
KnowledgeBishop

Sep 06 02:50:02
TY for RTs & mentions @brandleadership @lrmeyer747 @Choypw @JMonrouzeau @czaucha @BridgetHaymond @smaxbrown @TeriAulph
KnowledgeBishop

Sep 06 01:56:30
Green is dead... hello blue + new 3Ps of #marketing-http://bit.ly/aCKDJM
Choypw

Sep 06 01:54:04
#Sustainability is about 3Ps: planet, people and profit. #business
Choypw

Sep 06 01:05:02
A mutual understanding is ever the firmest chain. - Emerson via @L_A_Johnson
KnowledgeBishop

Sep 05 19:44:12
Simply bad design. Arrivals times but no clock! http://yfrog.com/55z94j #KolnBonnFlughafen
GrahamHill

Sep 05 19:01:20
RT @futurescape: Understanding Why Customers Leave May Be More Important Than Understanding Why They Come http://bit.ly/9kTUuO
wimrampen

Sep 05 18:12:43
RT @fgossieaux: McKinsey -WOM is 1y factor behind 20-50% of purchasing decisions - http://bit.ly/av0Asc | It took McKinsey to work that out?
chrisabutler

Sep 05 18:05:12
#touchpoint is part of touchline. Each touchline has a purpose. Every touchpoint has to deliver positive #experience to continue touchline.
Choypw

Sep 05 16:57:54
Do you know how to #smile? #cem #cxm
Choypw

Sep 05 15:16:18
"The most effective, most creative problem solvers engage in a process of meta-thinking, or thinking about the thinking." Matthew Frederick
Choypw

Sep 05 14:35:46
Thanks you for the retweets! @stevebillingham @donharkey @FrankEliason @bsolanki @ProfPod @Choypw
Hyken

Sep 05 14:05:06
Don't fall in love with things that can't love you back. via @RascalTweets
KnowledgeBishop

Sep 05 12:47:44
RT @GrahamHill: RT @jmraventos: The importance of making things better and cheaper for customer AND simpler for staff http://bit.ly/bEjnSE
ericjacques

Sep 05 12:05:02
True power is not found in controlling others but in controlling oneself.
KnowledgeBishop

Sep 05 10:40:04
No one ever became great by trying to keep up w/ the competition. Blaze a trail! #leadership #leadchange
tedcoine

Sep 05 09:50:00
RT @jmraventos: The importance of making things better and cheaper for customer AND simpler for staff http://bit.ly/bEjnSE from HBR
GrahamHill

Sep 05 08:21:34
The Right Way to Be Wrong http://bit.ly/a0NvdN very thoughtful post about proving your right.. and wrong
wimrampen

Sep 05 08:09:23
RT @jeanlucr: 4 Things You Need to Know About Influence http://j.mp/d1gri1 #complexity
wimrampen

Sep 05 07:46:08
Sam Walton said "Customers have all the best ideas and they have all the money". Treat them with respect http://bit.ly/9xQji4 #fail
GrahamHill

Sep 05 05:49:25
"Three levels of knowing: simplicity, complexity, and informed simplicity." Matthew Frederick | Where are you? #life #bizwiz #management
Choypw

Sep 05 03:25:01
Greatful for RTs and mentions @KatlegoMog @tadams_InMind @tedcoine @LizDeLoach @Choypw @Kura_Kimanna @Abby_the_IA
KnowledgeBishop

Sep 05 02:20:06
Easier said than done... RT @Earl52: "You must develop a complete disregard for where your abilities end." - Paul Arden
Brainzooming

Sep 05 02:19:43
Examining trust as a key to great experiences http://tinyurl.com/25rfmfx
armano

Sep 05 01:09:27
@bsdalton ...or that there's only one way of delivering the experience that works.
Reaburn

Sep 05 00:56:31
35 Entertaining 404 Error Pages - http://mash.to/2zDTi
mashable

Sep 05 00:05:06
The more I learn, the more I realize how little I still know. Humbling! RT @tedcoine
KnowledgeBishop

Sep 04 21:11:45
RT @glfceo: The ad that uses YouTube brilliantly http://bit.ly/dfrMbI | indeed brilliant, b sure 2 type something after u select your choice
mich8elwu

Sep 04 21:04:17
We have a responsibility to actively participate in creating the world we would like to see ...Think it, Be it, Do it!
SallyMMiller

Sep 04 21:02:26
@mich8elwu @nedkumar cool.. I like circles, as long as they don't turn in downward spirals ;)
wimrampen

Sep 04 20:46:17
@wimrampen @nedkumar I do hear +s & -s from ex-cust too, but like i said they drive consideration, but usually not the final action, for me
mich8elwu

Sep 04 20:35:49
Employee #experience is about interaction with heart... interaction between employee and workplace. #cem #cxm
Choypw

Sep 04 20:32:10
@wimrampen @nedkumar someone who use the product before may make me aware of brand, but won't be the decision breaker
mich8elwu

Sep 04 20:30:21
Any one way of seeing is a way of not seeing.
tim_hurson

Sep 04 20:26:08
Customer #experience is about interaction with 5 senses... interaction between customer and employee. #cxm #cem
Choypw

Sep 04 20:25:01
#Brand #experience is about interaction with mind... interaction between firm and customer. #cem #cxm
Choypw

Sep 04 20:05:09
Leading others is a like moving a string. Pulling it as you move forward is easier than trying to push it. RT @WPowellCoaching
KnowledgeBishop

Sep 04 19:46:27
My job is to make sure that I have the right people in the right place, and then I stay out of their way. - Randy Watson, CEO, Justin Brands
tedcoine

Sep 04 19:38:08
RT @mikehenrysr: Leaders: Be Gr-r-reat! by @Knowledgebishop #LeadChange http://bit.ly/cHeWGn /Must-Read!!
tedcoine

Sep 04 19:31:02
RT @tedcoine: RT @MarkOOakes: Don't focus on outdoing others. Outdo yourself > Yes!
Choypw

Sep 04 19:20:09
RT @MarkOOakes: Don't focus on outdoing others. Outdo yourself
tedcoine

Sep 04 19:18:35
The illiterate of the 21st century will not be those who cannot read & write, but those who cannot learn, unlearn & relearn - Alvin Toffler
tedcoine

Sep 04 19:04:33
"I think, therefore I am." René Descartes #life #quote
Choypw

Sep 04 19:03:39
"A good building reveals different things about itself when viewed from different distances." Matthew Frederick | Same to #experience #cxm
Choypw

Sep 04 19:01:47
There is no good nor bad #touchpoint, but only good or bad #experience. Don't confuse touchpoint with experience. #cem #cxm #marketing
Choypw

Sep 04 18:54:35
"Companies achieving competitive separation will be focused on next practices, not best practices." CK Prahalad #bizwiz #business
Choypw

Sep 04 18:40:02
RT @johntodor: Clever example of delivering the customer experience not the product - sharp knives. http://nyti.ms/bGm1u9
ErikPosthuma

Sep 04 18:25:20
@Choypw Yes, I was reading your chain of thoughts and really loved that quote. The same is true for me.
KnowledgeBishop

Sep 04 17:57:59
#Brand experience is experienced by customer, delivered by employee, co-created by both customer and employee. #cem #cxm #marketing
Choypw

Sep 04 17:09:58
@KnowledgeBishop That's an old tweet... but still appreciate much the RT.
Choypw

Sep 04 17:05:02
I tweet because I want to learn, not because I want to be sold. RT @Choypw
KnowledgeBishop

Sep 04 17:03:44
Marketing to foster existing relationships, not in search of the next transaction. @bcarroll7 in a great post http://bit.ly/aK9yz1
Reaburn

Sep 04 17:03:03
Is there any difference between 1+1>2 and 2+2=5? Why 2+2=5 when 1+1>2 means the same thing? #bizwiz #marketing
Choypw

Sep 04 16:40:02
RT @responsetek: The Customer Experience is... http://ow.ly/2yL3b (via @themarketingguy and @Choypw )
ErikPosthuma

Sep 04 15:40:03
RT @Choypw: RT @DeliverBliss: Sizzler Embraces Customer Experience Competencies http://bit.ly/ctI5M7
ErikPosthuma

Sep 04 15:17:48
Hyken RT @ericjacques Customer Service Excellence Examples: http://t.co/VWYxDp0 < Excellent experience!
Hyken

Sep 04 14:41:59
Yep, that's true RT @Choypw: Was asked why I like lines of falling dominos. It's the impact on performance. Really: http://bit.ly/1dihTO SLG
AveusLLC

Sep 04 14:40:03
RT @DeliverBliss: CE Truth #1 - No One Is Delivering A Perfect Customer Experience 100% Of The Time http://j.mp/c0hLk3 /via @meannie
ErikPosthuma

Sep 04 14:10:03
My video wrap up of the brilliant #DK10 http://ow.ly/2xqXS w/slides+transcript+pics cc: @aden_76 @prestolee @Choypw @bougakov @Digitaltonto
Visible_Banking

Sep 04 14:01:02
RT @LarryTolpin: Brands are Like People: We Like Them Warm & Competent -Integrity the Best Loyalty Prog http://bit.ly/bQvuGI via @ForbesCMO
LindaIreland

Sep 04 13:59:27
In Building Business, It’s Nearly Never Too Late for Four Things http://goo.gl/fb/tBcck #sales
YourCustomers

Sep 04 13:20:38
First #touchpoint begins in mind. #cem #cxm
Choypw

Sep 04 13:18:41
#Brand can choose to win customers at first touchpoint, or subsequent touchpoints. Win at first, win everything. #cem #cxm
Choypw

Sep 04 08:23:23
Caveat emptor: If you focus on the Customer Experience it does NOT make you customer centric http://tinyurl.com/tg100920
GrahamHill

Sep 04 06:45:01
RT @servicedesigntv: Latest Defenition / Description of Service Design Work http://bit.ly/brUeUw
ErikPosthuma

Sep 04 04:54:37
"@mfauscette writes: Evolution of Change: Signs 4 the Future of Business http://bit.ly/9TqsDx Abt. redefining value points
wimrampen

Sep 04 02:13:47
@WriteTheCompany TYVM #FF shout w/ @ChoyPW @Tips4Tech @TraciBrowne @HeidiThorne @EdPerratore @BillBlase @TabithaDunn @DavidRozansky
danrevans

Sep 04 01:18:51
A World Without E-mail: One Man’s Vision of a Social Workplace: http://bit.ly/bGMTzv
armano

Sep 04 01:00:09
Gorgeous grey -> Kishan Does Grey http://ow.ly/2xiHO
colourlovers

Sep 04 00:02:48
More Peeps to #FF! @WriteTheCompany @ChoyPW @TraciBrowne @HeidiThorne @EdPerratore @DanREvans @TabithaDunn @DavidRozansky @YEYO_Tequila
iluvMarthasVY

Sep 03 23:20:23
Read @Fortune's article on Gaming Economies, featuring Method's @AdamDole http://bit.ly/blfhl8 #10x10 #gaming #mint #nike #foursquare
method_inc

Sep 03 22:55:05
Managing only for profit is like playing tennis with your eye on the scoreboard and not on the ball.
kenblanchard

Sep 03 22:17:21
Why We Like What We Like http://ht.ly/2yIh5 Fascinating stuff from @Jabaldaia
thinktank_

Sep 03 21:42:27
RT @MarkTamis: RT @IncMagazine Understanding the Consumer of the Future http://bit.ly/bCqyu7 #scrm
wimrampen

Sep 03 21:40:03
Communicating value http://ow.ly/2yUkN #CustServ
responsetek

Sep 03 21:18:29
How Learning to Draw Can Make You a Better Writer http://post.ly/vUXa
rcbonayatwork

Sep 03 21:15:07
Sizzler Embraces Customer Experience Competencies http://bit.ly/ctI5M7
DeliverBliss

Sep 03 20:55:46
Customer Experience Truth #1 - No One Is Delivering A Perfect Customer Experience 100% Of The Time http://j.mp/c0hLk3 /via @meannie
DeliverBliss

Sep 03 20:38:19
@WriteTheCompany Appreciate the mention.
Choypw

Sep 03 20:16:02
#FF Faves2! @ChoyPW @Tips4Tech @TraciBrowne @HeidiThorne @EdPerratore @BillBlase @DanREvans @TabithaDunn @DavidRozansky @ILuvMarthasVY
WriteTheCompany

Sep 03 19:58:47
#Research is just the expensive form of fortune-telling. #management
Choypw

Sep 03 19:46:23
Is there any research that proves that #research means nothing? I want a copy please. #business #bizwiz
Choypw

Sep 03 19:29:55
RT @ZumbaInDallas: “A half-truth is a whole lie”~ Yiddish Proverb
KevinMinott

Sep 03 18:23:11
The Evolution of the Business Model Concept (Anders Sundelin) http://bit.ly/ahHkhY
adfig

Sep 03 18:03:01
Emotions can be faked, but #experiences are real. #cem #cxm @responsetek
Choypw

Sep 03 16:46:12
Every day is a new beginning. The question is, when do you choose to begin?
J_Canfield

Sep 03 16:07:56
Some insight & humor for you on a Friday - strategy execution quotes from real leaders http://slidesha.re/dzrYZh
TheForumCorp

Sep 03 16:00:13
Why we must measure emotion – Steven http://ow.ly/2yXxY
ColinShaw_CX

Sep 03 15:44:52
"interactive experience" too often means building something that is out of sync with how the typical participant uses technology
armano

Sep 03 15:19:01
Excerpt of @mrhoffman's new book Customer Worthy: "Get Invited Into Your Customer’s Network" http://bit.ly/cFbwTG
joepine

Sep 03 15:12:02
Amen, brother! RT @kimkorn: Regenerative Management makes sense: http://bit.ly/c9DzKy
joepine

Sep 03 15:00:17
@Choypw Interesting perspective! I would think happiness + #experience would be related. #CEM
responsetek

Sep 03 14:59:46
Thanks @responsetek, @choypw, @DigitalPassport for RT's.. also, check out @artpetty, @leadershipfreak & @johnbaldoni - great work #FF
TheForumCorp

Sep 03 14:43:52
Solving vs. Selling. http://bit.ly/cr2udx
armano

Sep 03 14:38:02
And @rstephens "Advertising is the tax you pay for being unremarkable." http://bit.ly/dBq55o
joepine

Sep 03 14:18:44
Just met with @brandexpedition on his brand expedition journey! http://www.brand-expedition.eu Great discussion of many brands.
joepine

Sep 03 14:02:36
All innovations get measured by the marketplace. The trick is to get a preview before you launch.
MARTYneumeier

Sep 03 13:36:28
RT@ty_sullivan #FF @servicebandwgn @IncreaseProfit @JorgeCollazo @ChareeKlimek MEET @Choypw @charles_causey @KristinaEvey @AgustinaP
corey_smith

Sep 03 13:34:09
#FF @servicebandwgn @IncreaseProfit @JorgeCollazo @ChareeKlimek MEET @corey_smith @Choypw @charles_causey @KristinaEvey @AgustinaP
ty_sullivan

Sep 03 13:27:59
Does Your Company Suffer from Process Attention Deficit Disorder? http://s.hbr.org/9eVYuo
HarvardBiz

Sep 03 12:42:48
The Empathetic Customer Experience [Video] | Beyond Philosophy http://ow.ly/2z2hV
ColinShaw_CX

Sep 03 11:47:19
Storytelling is powerful. That's why Tom argues to turn your brand into a story. TLBT Video #38: http://is.gd/eT3s8 ^SD
tom_peters

Sep 03 11:24:06
Seven Challenges to Combining Human and Automated Service http://tinyurl.com/3xg65tr HT @stevevargo @ireneclng
GrahamHill

Sep 03 10:51:54
Every day we have another chance to make a difference.
jeffpulver

Sep 03 10:30:03
The Empathetic Customer Experience [Video] | Beyond Philosophy http://ow.ly/2yXxf
ColinShaw_CX

Sep 03 09:32:43
Your marketing helps shape expectations. But are you delivering a matching customer experience? Promise Index http://tinyurl.com/3xrxn7q
GrahamHill

Sep 03 09:27:00
The Art of Momentum: Why Your Ideas Need Speed http://ht.ly/2yXzj @the99percent #creativity #design #innovation #entrepreneurs
thinktank_

Sep 03 09:16:38
BP Group Customer Expectations Management (Outside-In) method http://slidesha.re/a476x9 Is this just old wine in a new bottle?
GrahamHill

Sep 03 08:50:13
Does anyone know how the BP Group measures successful customer outcomes http://bit.ly/djoczT Their literature is a bit vague?
GrahamHill

Sep 03 08:40:02
RT @Choypw: RT @EffectiveExp: Future of shopping centers is about creating experiences and place making. http://bit.ly/9LZV24...
ErikPosthuma

Sep 03 08:32:15
Management Tip: 3 Ways to Improve Performance Reviews http://s.hbr.org/chGIPu
HarvardBiz

Sep 03 06:20:41
#experience is a flow, so the start and end of experience do not matter at all! #cem #cxm
Choypw

Sep 03 05:27:57
"Love your enemies, bless them that curse you, do good to them that hate you, and pray for them." Mt 5:44 | Stephen Hawking is only human.
Choypw

Sep 03 05:19:52
BBC News - Stephen Hawking: God did not create Universe http://www.bbc.co.uk/news/uk-11161493 | Does it matter? In #God I Trust!
Choypw

Sep 03 04:37:44
@gennaharris Sorry but I'm a bit lost... you're referring to... | Analytics vs creative intuition &/or inspiration? how about a progression.
Choypw

Sep 03 04:35:53
@OMGFactsAnimals I think it's not necessary for you to RT @OMGFactsAnimals. I'm only interested in @OMGFacts. TY.
Choypw

Sep 03 03:23:14
There is no relationship between emotion and #experience! Happiness does not necessarily imply positive experience. #cem #cxm
Choypw

Sep 03 03:23:01
Happiness=Positive experience?-http://bit.ly/9pgV7X #cem #cxm
Choypw

Sep 03 03:18:16
@Choypw Analytics vs creative intuition &/or inspiration? how about a progression from one to the other;then we may be able to reconstruct.
gennaharris

Sep 03 02:35:02
Grateful for RTs and mentions @RossLeadership @Choypw @mitwa_tw @Rashida48 @PuranaJeans @iwiseman @juliov27612 @skip7547
KnowledgeBishop

Sep 03 02:31:15
What Experience Would You Like with That? http://t.co/Sk6ILvI
JeanneBliss

Sep 03 02:30:15
Honored to be in this new Strategy +Business article on the current state of customer experience. http://tinyurl.com/2fczlrn
JeanneBliss

Sep 03 02:22:07
#experience is the evaluation of value created at #touchpoint. #cem #cxm
Choypw

Sep 03 01:33:21
Is service experience an #experience or #custserv? #cem #cxm
Choypw

Sep 03 01:11:22
Thank you for the RT! Have a great week. @carlitos8away @Rob_Wallis @Choypw @Langevin
Hyken

Sep 03 00:36:29
RT @xanpearson: "Treat people as if they were what they ought to be, and you help them to become what they are capable of being." ~Goethe
mich8elwu

Sep 03 00:36:07
RT @2cre8: Six Keys to Being Excellent at Anything http://bit.ly/bEjjt0 Harvard Business Rev RT @writer_sheri | darn, i only do 5 of these 6
mich8elwu

Sep 02 22:20:24
I really appreciate all the RTs of my post! Thanks! @dawnamaclean @Choypw @tedcoine @jedlangdon @TraceyHanwell @WriteTheCompany @responsetek
ericjacques

Sep 02 21:35:02
Trust is the seed of a good customer experience with all parties involved - customer, employees, and organization.. http://ow.ly/2yL7F
responsetek

Sep 02 21:15:02
The Customer Experience is... http://ow.ly/2yL3b (via @themarketingguy)
responsetek

Sep 02 21:05:03
Customers remember the start and end of their experience with ur biz the most. Do you have purposeful experiences at both points? #cem
JeanneBliss

Sep 02 20:54:02
Customer and Company Value, You Must Define Both http://goo.gl/fb/a4HIQ #customerservice
YourCustomers

Sep 02 20:40:41
RT @RLavigne42: Thx RT @roonoid: Valuing the process over the outcome is a philosophy for failure. (via @BilalJaffery)
GrahamHill

Sep 02 20:37:10
RT @EYellin: Cust. Service is only as good as a company's weakest #custserv comm. channel. Excellent post by @buchanla http://bit.ly/aqTp2d
tedcoine

Sep 02 20:24:22
Future of shopping centers is about creating experiences and place making. http://bit.ly/9LZV24 #shoppingcenter #retail #cem
EffectiveExp

Sep 02 19:23:18
TY for the RT @Choypw for the read and RT of the "fear of crowds" post
bsdalton

Sep 02 18:21:16
 
@GrahamHill @Brioneja here's 22 links in my delicious with the #value #co-creation tags.. http://bit.ly/aq6Jls
wimrampen

Sep 02 18:15:46
#VirginMedia - a customer’s perspective on Twitter service http://bit.ly/cUEr9p #custserv story by @buchanla
wimrampen

Sep 02 17:50:04
No, he didn't... http://ow.ly/2ycYo /via @Brandamentalist
MichaelHinshaw

Sep 02 17:43:30
RT @Marcio_Saito: Customers want to spread the good news - http://bit.ly/bHHx9G #crm #pr #scrm #e20 | Interesting thoughts #social #ecademy
chrisabutler

Sep 02 17:23:22
RT: Ten tips for customer engagement http://bit.ly/9gddrr #social #socmed #twitter
chrisabutler

Sep 02 17:10:04
Ways to demonstrate your long-term commitment to your team: http://bit.ly/9huPLT A new blog post from @Geoff_Snyder
KnowledgeBishop

Sep 02 17:05:04
RT @Customers_Shoes: Watch what you promise customers: "Promises may make friends, but 'tis performance that keeps them."
ericjacques

Sep 02 16:05:08
RT @Leadershipfreak: Your most powerful tool of influence is your ears not your tongue.
ericjacques

Sep 02 15:54:26
Twitter: Ten tips for customer engagement http://ht.ly/2yzWj #socmed #socialmedia
MyCustomer

Sep 02 15:40:26
4 Rotten B2B Marketing Thoughts to Avoid at All Cost (via @marketingprofs) http://ow.ly/2yzib
brandiheinz

Sep 02 15:15:09
Don't focus on past trends. Develop new trends. Wow the market! #cem #cxm
Choypw

Sep 02 15:13:02
In Brazil - Grant McCraken -Do not focus on fast trends. slow developing trends rule. Map them monitor them #cem #cxm #conarec
LiorStrativity

Sep 02 15:09:32
New Article 2009 consumer stats http://www.salesandmarketing.com/article/70-percent-consumers-will-pay-more-positive-experience #cem #cxm
LiorStrativity

Sep 02 15:05:32
Reach For The Skies: It's important to remember that we all learn from and build on others' accomplishments. http://bit.ly/a1QePI
richardbranson

Sep 02 15:05:26
Enoclophobia in Customer Service - the only thing we have to fear is... http://bit.ly/9kIWV0 #custserv
bsdalton

Sep 02 14:18:46
Breakdowns in customer experience exposed (New blog post w/ video) http://bit.ly/ceJfdL
TheForumCorp

Sep 02 14:14:48
I tweet because I want to learn, not because I want to be sold. #Twitter #business
Choypw

Sep 02 13:25:27
Thanks much Josh. RT @joshmackey @LindaIreland: New 'Stat of the week' When #customerexperience is UNimportant: http://bit.ly/9cFPUT #CEX
LindaIreland

Sep 02 13:20:06
@Choypw Truly appreciate your RT's! Hope all is well for you.
LindaIreland

Sep 02 12:57:29
RT @Choypw: RT @ericjacques: Why are my customers quietly defecting? http://ow.ly/2ypZe #custserv #customerservice #leadership
tedcoine

Sep 02 11:55:01
Was asked why I like lines of falling dominos. It's the impact on performance. Really: http://bit.ly/1dihTO
LindaIreland

Sep 02 11:43:52
Why are my customers quietly defecting? http://ow.ly/2ypZe #custserv #customerservice #leadership
ericjacques

Sep 02 11:41:35
Why are customers leaving? http://goo.gl/fb/HHU49
ericjacques

Sep 02 10:30:03
Why we must measure emotion – Steven & Qaalfa featured in Research article http://ow.ly/2ynoP
ColinShaw_CX

Sep 02 10:24:39
Connect is a rational act. Engage is an emotional move. #cem #cxm #communication @wimrampen
Choypw

Sep 02 10:23:24
@wimrampen lol!!!
Choypw

Sep 02 10:21:44
@Choypw we connected some time ago, and now I'm engaging you.. or did you engage me? ;)
wimrampen

Sep 02 10:16:55
Excellent #experience should be like "trouble": easy to get in hard to get out! #cem #cxm #crm
Choypw

Sep 02 10:14:19
What's the difference between "connect" and "engage?" #cem #cxm #marketing #communication
Choypw

Sep 02 10:10:02
RT @RussLoL: RT @DeliverBliss: 15 Truths About Customer Experience http://j.mp/91yMt6 /via @meannie
ErikPosthuma

Sep 02 09:02:27
When was the last time you thank someone? I mean... you really thank someone from the bottom of your heart? #custserv #life #management
Choypw

Sep 02 08:34:46
has had 5 *incredible* customer experiences w/@Nordstrom in a week. they earn and deserve their service reputation. thank you! #loyalty
dorafang

Sep 02 08:04:43
Management Tip: Instead of Avoiding Risk, Prepare for It http://s.hbr.org/blKS3D
HarvardBiz

Sep 02 07:35:43
@responsetek Thank you for the RT. Appreciate much!
Choypw

Sep 02 07:33:45
Focus on 3 experience drivers: WIIFM for People, Clear on Information, and Value on Deliverables-http://bit.ly/ah0pRE #cem #cex #stepbystep
Choypw

Sep 02 06:58:07
Good morning !What will you do today to improve your customer experience ? #cem #cex #stepbystep
EffectiveExp

Sep 02 06:57:05
Thx for RT's - appreciated @Choypw @aidankenny !
EffectiveExp

Sep 02 05:32:31
Advice for When You’re in a Challenging Situation http://bit.ly/bqIHMU
Brainzooming

Sep 02 02:45:47
Hyken Great tip for Customer Service too! RT @rory_vaden Sales tip: Be an expert on your competitors product.
Hyken

Sep 02 02:11:25
thx@tdebaillon @SemiraSK @lammiia @TheForumCorp @marciamarcia @NewSocialLearn @Choypw @GeorgeDearing @stevecunningham @elsua 4 RT/M today
BillIves

Sep 02 01:50:03
Key Factors in Coach-Client Relationship: http://ht.ly/2y9JE
kenblanchard

Sep 02 01:32:28
"The true purpose of a business is to get and keep a customer." - Theodore Leavitt
LindaIreland

Sep 02 01:05:02
True power is not found in controlling others but in controlling oneself. #leadership
KnowledgeBishop

Sep 01 23:45:02
RT @annfreise: JACK: Experience Brands | The ReeVitalization of the Reebok Brand http://shar.es/0pj7g
MichaelHinshaw

Sep 01 22:29:31
Positive customer experiences bring customer satisfaction http://goo.gl/fb/nzv3V #customerservice
YourCustomers

Sep 01 21:33:31
The Social Customer Engagement Index Whitepaper: Survey Results, Insights & Perspectives. http://bit.ly/9zljUv. #custserv #scrm
BrentLeary

Sep 01 20:30:07
People with humility don’t think less of themselves, they just think about themselves less.
kenblanchard

Sep 01 20:24:06
The Innovation Machine: how does your org effectively interconnect? http://bit.ly/agZSpM (via @Economist, hat tip @ATX)
frogdesign

Sep 01 19:35:04
Emotions, the missing ingredient to improve business performance | Beyond Philosophy http://ow.ly/2xNhK
ColinShaw_CX

Sep 01 19:13:19
You No Longer Control Your Company’s Brand http://om.ly/soRR via @FasTake < You should always own your brand, but with the customer in mind!
vanbael

Sep 01 19:08:43
@Choypw Thanks for your RT, Daryl. As always much appreciated!
vanbael

Sep 01 19:00:31
Bases covered! http://ow.ly/2y6eA RT @Choypw: Any touchpoint could endpoint w/o warning when #CEM goes from positive to negative.
responsetek

Sep 01 18:54:07
Any #touchpoint could be endpoint without warning when #experience goes from positive to negative. #cem #cxm
Choypw

Sep 01 17:51:04
Global Customer Research – putting numbers to customer experience | Beyond Philosophy http://ow.ly/2y3Hn
ColinShaw_CX

Sep 01 17:50:33
A Simpler Way to Make It Simple http://s.hbr.org/9nzhEX
HarvardBiz

Sep 01 17:14:55
Trust or Consequences: http://ht.ly/2y2lw
kenblanchard

Sep 01 16:40:51
The first #touchpoint does not happen physically but mentally. It always starts in the mind. #cem #cxm
Choypw

Sep 01 16:30:21
A revised picture of #influence & #empowerment http://bit.ly/cA2jw9 I learned a lot. Thx to @bsdalton @wimrampen @tdebaillon @LisaPetrilli
mich8elwu

Sep 01 16:19:02
Is it possible to be both amazed and disturbed at the same time? Dancing Merengue dog says yes: http://bit.ly/cyYCZK
zappos

Sep 01 14:05:06
POST: People first, then Objectives, Strategy, and Tactics. http://ow.ly/2xMK5
ErikPosthuma

Sep 01 13:41:37
What's easy to get in hard to get out? #wisdom
Choypw

Sep 01 13:01:31
Six ways to ensure time to think about your best customers http://goo.gl/fb/9WIu8 #customerservice
YourCustomers

Sep 01 12:52:52
Good article on inc.com: How to Deliver Great Customer Service http://tinyurl.com/3xt4mm6
Hyken

Sep 01 12:50:04
RT @Wize_Print_AZ: The State Of Customer Experience, 2010, Free Adobe Report http://t.co/q7GCyHj
ErikPosthuma

Sep 01 12:38:01
Emotionally intelligent invoice . . . http://bit.ly/cAgQ8P (via@hklefevre)
DanielPink

Sep 01 12:02:37
Understanding the Consumer of the Future #custsrv #servicedesign #consumer #recession - http://bit.ly/cF0miq
EffectiveExp

Sep 01 11:38:59
RT @Leadershipfreak: Your most powerful tool of influence is your ears not your tongue. < Excellent!
ericjacques

Sep 01 11:35:35
RT @Choypw: Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships
ericjacques

Sep 01 11:34:49
RT @ariegoldshlager: “The beginning of wisdom is a definition of terms.” – Socrates cc @Choypw
ericjacques

Sep 01 11:34:04
@Choypw Yes, we agree! Now that we have the definitions out of the way. Have a wonderful Wednesday Daryl!
ericjacques

Sep 01 11:19:22
If you don't know 5W1H of everything, you basically know nothing. Back to basics! #bizwiz #life #management
Choypw

Sep 01 11:17:30
It's impossible to design positive #experience without thorough understanding of 5W1H of #touchpoint. #cem #cxm #crm #scrm
Choypw

Sep 01 11:04:05
It's impossible to design #touchpoint, but there is every possibility to design #experience. #cem #cxm
Choypw

Sep 01 10:45:02
Design RT @Choypw: Should we design #experience, or just let it happen? #cem #cxm
ErikPosthuma

Sep 01 08:46:02
Management Tip: Be Sure You Have Your Employees' Backs http://s.hbr.org/dAB0Mk
HarvardBiz

Sep 01 06:23:32
In #experience we trust? #cem #cxm
Choypw

Sep 01 06:22:54
Should we design #experience, or just let it happen? #cem #cxm
Choypw

Sep 01 06:08:39
Should we design #experience? #cem #crm
Choypw

Sep 01 06:07:00
Excellent #custserv leads to great #experiences which can lead to mutually beneficial relationships @ericjacques | Chat with @vanbael in Jun
Choypw

Sep 01 04:41:22
"#scrm Keep loyal customers by avoiding 5 #custserv mistakes http://bit.ly/armgKl @parature #scrm #cem– CustomerTh... http://bit.ly/9AORHv"
SocialCRMExpert

Sep 01 03:50:03
Appreciate RTs @mikehenrysr @sarahokeefe @_StaceyChapman @thehrgoddess @vinokoor @sbrownehr @juliov27612 @mitwa_tw @Choypw
KnowledgeBishop

Sep 01 03:46:22
@ericjacques Agreed! #experience "design" should be outside-in.
Choypw

Sep 01 02:20:21
Appreciate RTs @mikehenrysr @sarahokeefe @_StaceyChapman @thehrgoddess @vinokoor @sbrownehr @juliov27612 @mitwa_tw @Choypw
KnowledgeBishop

Sep 01 02:06:31
@bsdalton Agree w/ that notion. Different customers can have different roles, may even get different (intrinsic/extrinsic) rewards #custserv
Reaburn

Sep 01 01:53:43
Customers show up to your business ready to work. Use their energy to provide their own experiences, and ideally, those of others. #custserv
Reaburn

Sep 01 01:33:27
When you find a brand advocate among your customer base, it's wise to provide some way to let them add #custserv value.
KnowledgeBishop

Sep 01 01:15:39
ROI each time customer answers another customer's question, saves cost of service call. Easy to quantify #custserv
bsdalton

Sep 01 01:11:20
Much knowledge of company's products resides outside co four walls. Crowdsourcing harnesses that knowledge #custserv
bsdalton

Sep 01 00:38:00
When 2 companies compete, it’s usually the one that understands the art of #service which leads to customer loyalty.
DisneyInstitute

Aug 31 23:47:55
@Choypw I think the confusion stems from the general misuse of terms. Cust exp is not cust service nor is it cust satisfaction. Re: my post
ericjacques

Aug 31 23:45:55
@Choypw Design & experience are different. 1 is planned the other happens. May be language but your English is good. ½
ericjacques

Aug 31 23:32:32
RT @tedcoine RT @Choypw: "Stay hungry. Stay foolish." Steve Jobs
joegerstandt

Aug 31 23:02:55
@ericjacques I hope it ain't the language issue here. Outside-in: firm needs to design #experience based on customer preference.
Choypw

Aug 31 21:37:49
@Choypw Yes, I remember. But cust exp is still more thn just outside-in for me. It covers even outside-only. How U feel due to other factors
ericjacques

Aug 31 19:40:04
RT @customerthink: Take your customer voice program to the next level http://bit.ly/aUdlwB @allegiancetweet #efm #custexp
LindaIreland

Aug 31 19:25:02
TY Bart! RT @bartdecraene: Great post > RT @LindaIreland The end in mind, and the stuff in the middle http://bit.ly/9d6xl9 #marketing #CEX
LindaIreland

Aug 31 18:44:40
Thanks for all of the RT! @mikehr09 @Choypw @StrategySummit
Hyken

Aug 31 18:32:58
Excellent post of tips for #customerservice by @NeilPatel Reading: Little Tricks to Get More Customers Smiling http://ow.ly/2xu9w #custserv
ericjacques

Aug 31 17:43:32
Experience Content Evolution's new sonic logo at http://bit.ly/dc6QIs
joepine

Aug 31 17:25:53
RT @GetBillG: highly recommended one of a kind learning experience on Experience Economy led by @joepine - 9/29-9/30 http://bit.ly/bqTbZH
joepine

Aug 31 17:10:06
RT @LeaderChat: Rules of Engagement--what role can corporate social responsibility play in building employee engagement http://ow.ly/2xldL
tedcoine

Aug 31 16:45:18
Leadership has ... ZERO ... to do with org charts. It can be practiced, for example, on Day #1 in any job at any age.
tom_peters

Aug 31 16:33:55
3 Phrases that Kill Customer Experience http://bit.ly/aHJ4ve /via @JeannieCW
DeliverBliss

Aug 31 16:26:42
#Experience model by Conifer Research: Entice>Enter>Engage>Exit>Extend-http://bit.ly/aPIF9T #cem #cxm #marketing #scrm #crm
Choypw

Aug 31 16:24:57
"Every experience has a beginning, a middle, an end, and transitions between these stages." Conifer Research #cem | #experience is a flow!
Choypw

Aug 31 16:22:17
Live each day as if it were your last. What have you got to lose?
J_Canfield

Aug 31 16:19:11
How to find buried treasure using experience maps-http://bit.ly/aPIF9T #cem #cxm #marketing
Choypw

Aug 31 16:16:42
Customer Experience Mapping-http://bit.ly/bZkvv0 #cem #cxm
Choypw

Aug 31 16:13:25
Customer Experience Map-http://bit.ly/aTT69H | Interesting!
Choypw

Aug 31 16:13:09
If a story is not about the hearer he will not listen...a great and interesting story is about everyone or it will not last. -J Steinbeck
MichaelHinshaw

Aug 31 16:07:00
An Innovation Lesson from Dr. Seuss http://s.hbr.org/de0QJK
HarvardBiz

Aug 31 16:05:38
A better way to measure shop floor costs http://bit.ly/9gMNUK
McKQuarterly

Aug 31 15:54:26
Thx for RTs! @TedCoine @Customer1CRM @HowSmartIsThat @SurveyGizmo @DeliverBliss @ChoyPW @SvcEssentials ... & @Twylah for Bloggers listing
WriteTheCompany

Aug 31 15:20:18
Innovators, You Need an Attitude Adjustment http://s.hbr.org/cP558d
HarvardBiz

Aug 31 14:06:30
@ericjacques We've discussed before, remember? I'm referring to the approach. What we do is inside-out. How they perceive is outside-in.
Choypw

Aug 31 14:05:11
How long before "out of touch" becomes "out of business?" #custserv #bizwiz
KnowledgeBishop

Aug 31 14:00:20
@Choypw I mean it simply exists. Customer experience is neither (or both) outside-in or inside-out. Outside-in normally refers to a process
ericjacques

Aug 31 13:38:36
post on @theforumcorp Blog Provides Thought Leadership in Learning Space and More http://bit.ly/bUPf3f
BillIves

Aug 31 13:16:14
Gracias for the RT luv friends! @SvcEssentials @tedcoine @choypw @fohboh #custserv
ty_sullivan

Aug 31 12:53:11
Cheers for the RTs! @PMLGroup @politicalworld @carredenis @media077 @Choypw @Houthum @hdbrandtalk @CreativeDynamix @deshocks @Real_Insights
thinktank_

Aug 31 12:52:23
This is a classic. You must watch this. The Conference Call http://ow.ly/2xgsY
ColinShaw_CX

Aug 31 12:36:46
@ericjacques What do you mean by "just is?" Which tweet are you referring to?
Choypw

Aug 31 11:41:22
RT @ArnoldBeekes: VALUE YOUR FRONTLINE EMPLOYEES #service #innovation http://t.co/IubYwai < Yes!
ericjacques

Aug 31 11:02:37
@Choypw No, customer experience "just is". It doesn't have to be planned and, unfortunately, usually isn't. Did I send you the link abt O-I?
ericjacques

Aug 31 10:44:01
How NOT to execute a retail #customerexperience - Service w/a snarl - funny, and very, very sad: http://bit.ly/9gmspu
LindaIreland

Aug 31 10:30:03
Community Managers: The key to your online Customer Experience http://ow.ly/2xbbC
ColinShaw_CX

Aug 31 10:19:01
Profits. Customer experiences. Do you find these to be a tradeoff, or is the later a path to the former?
LindaIreland

Aug 31 10:11:16
Spiro Spiliadis: RT @wimrampen: I'd rather see mapping Customer's Experiences & context before even thinking about... http://bit.ly/cUVayV
the_networks

Aug 31 09:55:02
#CEM RT @CrowdedHead: Design Of Little Things: small changes that dramatically improve the customer experience from @MichaelHinshaw -...
ErikPosthuma

Aug 31 08:50:02
Great tool RT @mickeylonchar: Creating 'Touch Point Personnas' to improve communication and customer experience. http://ht.ly/2wUrG
ErikPosthuma

Aug 31 07:44:36
Why Better Human Understanding is the Future of Business Success http://ht.ly/2xa0R TEDx New Str Event in London cc @RevezNexus
thinktank_

Aug 31 04:18:55
RT @JoAnneBerg: Excellent post this morning from Chris Brogan (social media expert par excellence) on email marketing. http://fb.me/HxR1PSZC
bcarroll7

Aug 31 04:17:30
@WriteTheCompany @Choypw Thanks for the RT!
bcarroll7

Aug 31 03:59:47
Glad to be one of your BFFs, Tristan! RT “@KnowledgeBishop: My Twitter BFFs: @lrmeyer747 @choypw (cont) http://tl.gd/3do3kf
iluvMarthasVY

Aug 31 03:51:43
My Twitter BFFs: @lrmeyer747 @choypw @tadams_inmind @rlmadman @juliov27612 @iluvmarthasvy @tedcoine. Find yours @ http://twitterbffs.com
KnowledgeBishop

Aug 31 03:38:31
The end in mind, and what’s in the middle. http://bit.ly/bsWKUf // A great post from @lindaireland
DeliverBliss

Aug 31 03:20:02
Grateful for RTs @JMonrouzeau @Choypw @brandleadership @juliov27612 @tadams_InMind @JohnJZiemba
KnowledgeBishop

Aug 31 02:50:02
TY for RTs and mentions @CarlThress @Twylah @bettylovell @choypw @iluvMarthasVY @lrmeyer747 @dmnguys @brandleadership
KnowledgeBishop

Aug 31 02:41:24
RT @tedcoine: RT @FohBoh: Leveraging Your WOW Factor in the Eyes of Your Guests, by @ty_sullivan http://bit.ly/c7epfZ #custserv #custserv
Choypw

Aug 31 02:35:02
Grateful for RTs @Choypw @lrmeyer747 @Houthum @juliov27612 @dmnguys @river_star @daqy @forwardemphasis @MaryAdams711@alaltenburg
KnowledgeBishop

Aug 31 02:30:55
@LindaIreland Not for those who truly understand the power of #cem.
Choypw

Aug 31 02:24:27
@Choypw Agree. Do you find leaders feel torn between profits and improving #CEX?
LindaIreland

Aug 31 02:21:54
@LindaIreland #cex will improve profits if it's done right. Else, erode. #cem
Choypw

Aug 31 02:20:02
Appreciate RTs @ericjacques @amidean @MarshaCollier @lrmeyer747 @Hof66 @Mr_hillard @zeesh2 @cegepta @juliov27612 @Choypw
KnowledgeBishop

Aug 31 02:05:50
Strengthening customer experiences. Improving profits. Are these a tradeoff? Your thoughts?
LindaIreland

Aug 31 01:54:21
RT @Choypw: @MichaelHinshaw: Design Of Little Things: small changes that dramatically improve the customer exper... http://ow.ly/2wNgn #cex
LindaIreland

Aug 31 01:34:18
Is there something wrong with #Twitter RT?
Choypw

Aug 31 01:28:19
A brand is nothing but just a name. It is what the firm does with it that defines a good or bad brand. #cem #cxm #branding
Choypw

Aug 31 01:23:32
A Brand is what what's created when your employee take action #cem #cxm #branding
LiorStrativity

Aug 31 01:13:25
A Brand is the sum total of all experiences delivered by employees #cem #cxm
LiorStrativity

Aug 31 00:15:52
RT @FohBoh: Leveraging Your WOW Factor in the Eyes of Your Guests, by @ty_sullivan http://bit.ly/c7epfZ #custserv #prscamp
tedcoine