1 May
The ultimate customer experience [infographic] http://bit.ly/IC5coB via @GuyKawasaki @kimkorn #cem
@Choypw
1 May
The four framing technique for critical #innovation questions - http://wp.me/p10V0m-O1 by @paul4innovating via @kimkorn @jorgebarba
@Choypw
1 May
Volatility and value http://bit.ly/K2nfo0 via @ThisIsSethsBlog
@Choypw
1 May
Here's Why Google and Facebook Might Completely Disappear in the Next 5 Years http://lnkd.in/4Q6YPV
@Choypw
1 May
Experience Design by Jeffrey Tzu Kwan Valino Koh http://slidesha.re/JLU5GG via @joepine #cem #ux
@Choypw
1 May
#UX and the Kano model - Baymard Institute http://baymard.com/blog/kano-model via @Baymard #cem
@Choypw
1 May
Nine Circles Number Clock http://nineninenineninenineninenineninenine.com/ via @PleaseEnjoy #ux
@Choypw
1 May
Crayola + Hair Drier = Art http://megduerksen.typepad.com/whatever/2011/08/you-knew-i-was-going-to-make-one.html via @PleaseEnjoy
@Choypw
1 May
Amazing presentation. http://www.youtube.com/watch?v=53_qvMQfvOE&feature=youtu.be via @PleaseEnjoy @zefrank
@Choypw
1 May
Word as image http://pleaseenjoy.com/project.php?cat=1&subcat=&pid=10&navpoint=1 via @PleaseEnjoy #design #ux
@Choypw
1 May
Exceeding expectations or solving customer problems: What’s more important? http://shar.es/2gHye via @LindaIreland #cem
@Choypw
1 May
Breaking the Customer Promise http://goo.gl/fy6Ra via @knealemann @jeanniecw #cem
@Choypw
1 May
By investing in its employees, Trader Joe's delivers superb #cem and stands out in the #retail industry http://bit.ly/Jlww3s via @SiegelGale
@Choypw
1 May
It's Time to Focus on Employee Experience http://bit.ly/JX0xe8 via @joepine @annettefranz #cem #hr #culture
@Choypw
1 May
Customer journey mapping and the social customer: The 4 implications to know http://bit.ly/ICCTTU via @TPDashboard #cem #crm
@Choypw
1 May
The first step to WOWing customers is... WOWing employees... the culture trickles outward via @svsashank #cem
@Choypw
1 May
Too much company WIIFM, not enough Customer WIIFM delivered RT @Choypw: A7: There is no magic. LOVE by WIIFM: whats in it for me #cxo
@clearaction
1 May
@Choypw Sometimes we can wow by doing for others in ways that connect with our customers. Not all people are selfish. #cxo
@josephmichelli
1 May
A7: There is no magic. LOVE by WIIFM: what's in it for me. #cxo
@Choypw
1 May
What innovative steps can you use to create “WOW” for your customers? #cem
@Choypw
1 May
A6: The ultimate customer experience is user's CUP of tea: Consistent, Unique, Positive. #cxo
@Choypw
1 May
Brand should manage negative experience but deliver positive experience? cc @svsashank @jeffcram #cem #cxo
@Choypw
1 May
Empathy Is The Most Powerful #Leadership Tool http://dlvr.it/1VjQXx via @ColetteCote @LoriMoreno @fastcompany
@Choypw
1 May
A4: Experience innovation can keep customers' attention no matter what product or service competitors introduce. #cxo
@Choypw
1 May
@parissab @choypw actually, the needs are the most important and the "wow" factor comes second (at least it should) #cxo
@ggheorghiu
1 May
@Choypw wow could also be a way to make customers feel good despite the fact that they just bought a bad product-service :) #cxo
@ggheorghiu
1 May
In this day and age, a quick painless CSR experience is above expectation. #cxo @sanchezjb @loismarketing @Choypw @SMSJOE @CASUDI
@jbondre
1 May
A2: LAST - Listen, Assure, Solve, Thank. From bad to wow. #cxo
@Choypw
1 May
@Choypw I'm not looking for "wow" every time. I'm looking for resolution and good service. @SMSJOE @CASUDI #cxo
@LoisMarketing
1 May
Isn't WOW exceeding expectations simply put via @SMSJOE @CASUDI @LoisMarketing #cem
@Choypw
1 May
"Wow for me is an emotionally engaging, memorable experience that is easily relatable - easily recounted" @josephmichelli #ux #cem
@Choypw
1 May
A1: What is wow though? #cxo
@Choypw
1 May
A1: In addition to personal emotional connections, people want their needs solved. #cxo
@Choypw
1 May
A1: If you don't create wow experience, your competitors will. #cxo
@Choypw
30 Apr
Typography Design Inspiration – 30 Stunning Examples http://lnkd.in/akpQr5
@Choypw
30 Apr
The Logical Way to Manage Customer Relationships - Know, Like, Trust, Try, Buy, Repeat, Refer http://bit.ly/IJ7CMt via @Jon_Ferrara
@Choypw
30 Apr
Amazon vs. Apple: Competing Ecosystem Strategies http://lnkd.in/nnxqFU
@Choypw
30 Apr
Boom, Wow, Wow, Wow, Boom! Does Your Customer Experience Have a Dramatic Arc http://bit.ly/HHR21S #cem #ux #crm
@Choypw
30 Apr
How to Really Show Your Customers You Care http://bit.ly/zSABMm #cem #ux #crm
@Choypw
29 Apr
Creating Sustainable Performance - Harvard Business Review http://bit.ly/IQu5IV via @Jon_Ferrara
@Choypw
29 Apr
Check out our new Trend Briefing #ETAILEVOLUTION on SlideShare http://slidesha.re/Iv4yYs via @trendwatching
@Choypw
29 Apr
What Your Customer Really Needs: Outcomes http://blog.strategyn.com/2012/04/27/what-your-customer-really-needs-outcomes/#.T5za0yTi7qA.twitter via @strategyn @wimrampen @jorgebarba
@Choypw
29 Apr
Can You Sell Your Customers in Zero Seconds? http://pulse.me/s/8DsFS via @JohnDiJulius
@Choypw
29 Apr
The link between employee passion, customer experience and performance. http://ow.ly/azUiz via @LindaIreland @annettefranz #CEM
@Choypw
28 Apr
Turning Consumers into Customers http://ow.ly/agcE8 via @Hyken @HarvardBiz #crm
@Choypw
28 Apr
The Competitive Advantage Of Gaining Customers' Trust Early http://bit.ly/JKqwrP via @Jon_Ferrara @drake_baer #SCRM
@Choypw
28 Apr
Joe Smith: How to use a paper towel http://bit.ly/J8gJYz via @brucemaudesign
@Choypw
28 Apr
You: Reinvented. Your Three Things http://j.mp/xZ4OrX via @tedcoine
@Choypw
28 Apr
'Customer Experience' Is the Catchphrase for 2012 http://bit.ly/ITdqnh via @marketingprofs @OnionInsights #CEM
@Choypw
28 Apr
How to Develop Customer Evangelists http://lnkd.in/Egs652
@Choypw
28 Apr
Forget Emoticons -- Skype Wants You to Use 'Humoticons' http://lnkd.in/-eDfCY
@Choypw
28 Apr
The Competitive Advantage Of Gaining Customers' Trust Early http://lnkd.in/uAQixf
@Choypw
28 Apr
#Gamification Tips http://j.mp/JaBMrD via @gzicherm
@Choypw
28 Apr
The Power of Habit – how to rewire our "habit loops" http://j.mp/wozP3w via @brainpicker
@Choypw
28 Apr
"Getting better is not an option, it’s an obligation." @JohnDiJulius
@Choypw
28 Apr
Can you sell more by telling your customers to buy less? http://feedly.com/k/Iex1zc via @wimrampen
@Choypw
28 Apr
Great story about emotions, Experience Economy, business by @GetBillG http://bit.ly/IvptX8 via @ColinShaw_CX @joepine #cem
@Choypw
27 Apr
7 spring cleaning tips to strengthen your customer experience http://www.businessinsider.com/7-spring-cleaning-tips-to-strengthen-your-customer-experience-2012-4?utm_source=twbutton&utm_medium=social&utm_campaign=warroom-contributor via @bi_contributors @LindaIreland #cem
@Choypw
27 Apr
Grow your biz by changing habits? http://blogs.hbr.org/cs/2012/04/in_his_classic_talks_to.html via @thecustomerblog
@Choypw
27 Apr
5 Habits Of Great Execution http://goo.gl/5C7a3 via @danielnewmanUV @tedcoine
@Choypw
27 Apr
Super Customer Experience: Rapport is the Artery to the Heart http://bit.ly/JV1XXX via @KateNasser @TPDashboard #cem #custserv
@Choypw
26 Apr
Sony lost to Apple because it focused on product, not experience - Sohrab Vossoughi http://bit.ly/I6u2qh via @joepine #cem #ux
@Choypw
26 Apr
9 Timeless Leadership Lessons from Cyrus the Great http://lnkd.in/xUwkvJ
@Choypw
26 Apr
Steve Jobs' Greatest Invention: The Apple Retail Store http://shar.es/rLPxO via @kimkorn #ux #cem
@Choypw
26 Apr
New research shows making things simple for your customers is often the No1 purchasing reason http://is.gd/ptEO61 via @GrahamHill #cem
@Choypw
26 Apr
More Companies Forcing Employees to Doodle http://lnkd.in/Naw5ib
@Choypw
26 Apr
The Golden Ratio Otherwise Known as Feng Shui http://j.mp/JzCPqU via @frogdesign
@Choypw
26 Apr
Repeated Messages for Customer Experience http://nblo.gs/wSEPV via @jeanniecw #cem
@Choypw
26 Apr
Three Brand Ideas For Burger King. Love, Ideasicle. http://lnkd.in/zjM7cM
@Choypw
26 Apr
9 Principles For Great Branding By Design http://lnkd.in/Wx5jyZ
@Choypw
26 Apr
To Keep Your Customers, Keep It Simple http://is.gd/ptEO61 via @GrahamHill #scrm #servicedesign #cem
@Choypw
26 Apr
The evolution of customer experience http://bit.ly/Jzt2kI via @retexperience @OnionInsights #Infographic #CEM
@Choypw
25 Apr
Don't focus on relationships or engagement, focus on closing the marketing capabilities gap http://is.gd/s2NRh9 via @GrahamHill #scrm #crm
@Choypw
25 Apr
Be the first to disrupt your industry. It's much more profitable to be the disruptor. http://ow.ly/aumiA via @MichaelHinshaw #cem
@Choypw
25 Apr
Customers Are People, Too http://lnkd.in/sUG-8v
@Choypw
25 Apr
The Paradox of High Potentials http://lnkd.in/WPcc7r
@Choypw
25 Apr
Creating Amazing Customer Experiences Through 'Soft' Innovation http://ow.ly/auitW via @MichaelHinshaw #cem
@Choypw
25 Apr
Profiting from Customer Intimacy http://bit.ly/JB4R2z #BankingStrategies from @BAI_Info via @TPDashboard #cem #crm #marketing
@Choypw
07 May 2012
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