11 Sep
Kroger - Supermarket provides individual pricing based on shopping habits http://flpbd.it/fB4Gb via @trendwatching #cem #ux
@Choypw
11 Sep
We don’t hire people that possess more winning qualities than our competition does; we just find ways to bring out their winning qualities.
@JohnDiJulius
11 Sep
Anatomy of an Experience Map: How Experience Maps Can Be Used in #ServiceDesign http://flpbd.it/ynlUS via @SDNetwork #cem
@Choypw
11 Sep
Customer Experience Competency http://bit.ly/QxKZBb via @jeannebliss @TPDashboard #cem
@Choypw
10 Sep
Of pressure, heart, pitching, and sacrifice http://flpbd.it/z5dsg via @FastCoDesign
@Choypw
9 Sep
iPhone is bigger than all of Microsoft http://money.cnn.com/gallery/technology/2012/09/07/apple-iphone/ … via @CNNMoney
@Choypw
9 Sep
FIVE ELEMENTS IN CUSTOMER SERVICE EXCELLENCE http://wp.me/p1j61p-aC via @NAN_Strategy #cem #custserv
@Choypw
9 Sep
Top 10 Ways to Improve Your Digital Customer Experience by @kerrybodine http://bit.ly/POT3Lf via @CXJourney @1to1media #cem
@Choypw
9 Sep
Moments of Truth Make Big Differences in Customer Experience http://tmblr.co/ZjtWExSut3aV #cem #mot
@Choypw
9 Sep
Does customer experience actually matter if the price is right? http://bit.ly/NfW0ax via @CXJourney #cem
@Choypw
8 Sep
"When deeds speak, words mean nothing." African proverb via @jvdt
@Choypw
8 Sep
The Perception Gap: What Customers Want and What Executives Think They Want http://bit.ly/Rue8cT via @MarshaCollier @BrianSolis #cem #crm
@Choypw
8 Sep
Wall Street Hates Customer Experience (Part II of II) http://bit.ly/PLElEQ via @CXJourney #cem
@Choypw
8 Sep
The 10 Commandments Of #Marketing http://bit.ly/PHEXva via @BrandingInsider @CXJourney
@Choypw
7 Sep
New Ways of Visualizing the Customer Journey Map http://bit.ly/Nvseuk via @flexewebs @kkmett #ux #servicedesign #cem
@Choypw
7 Sep
The Six Greatest Breakthroughs in #UX History http://pulse.me/s/d0s6K via @DeliverBliss
@Choypw
7 Sep
If Apple is all about the devices, Amazon is all about the services http://bit.ly/Qi3w0F via @ValaAfshar @gigaom #business #value #cem
@Choypw
7 Sep
An Essay by #Einstein - The World As I See It via @CharlesHGreen
@Choypw
6 Sep
The power of subtraction? Focus on what matters http://blogs.hbr.org/tjan/2012/09/the-power-of-subtraction.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
6 Sep
The Right Idea at the Wrong Time is Still Wrong http://su.pr/4hIBXp via @RowanGibson #strategy #ideas
@Choypw
6 Sep
Why Employee Engagement? (These 28 Research Studies Prove the Benefits) http://is.gd/9UnAhq via @kfiveson
@Choypw
6 Sep
5 strategies for growing your #brand equity: http://bit.ly/R89Fln via @FastCoDesign
@Choypw
6 Sep
3 questions that can help you align your company culture with your core values http://onforb.es/Omq4OA via @TheForumCorp @theYEC
@Choypw
6 Sep
If the unexpected is uninteresting it will remain unwelcome. @leeclowsbeard #ux #cem
@Choypw
5 Sep
Order By Smell http://www.yankodesign.com/2012/08/01/order-by-smell/ … #ux #cem
@Choypw
5 Sep
The One Handed Condom Wrapper http://www.core77.com/blog/object_culture/the_one_handed_condom_wrapper_an_extreme-user_story_23223.asp … #ux
@Choypw
5 Sep
Nice diagram but misses that more and more customer interaction is directly with systems http://zite.to/QjcpL1 @jeffsussna #servicedesign
@Choypw
5 Sep
5 Signs That You're an Entrepreneur at Heart - http://bit.ly/NaEhBi via @Jon_Ferrara
@Choypw
5 Sep
Transform Your Employees into Passionate Advocates http://bit.ly/w6hgNQ via @HarvardBiz @CXJourney
@Choypw
5 Sep
If you were the next Steve Jobs, I love this post as it gets to heart of the challenge http://blogs.hbr.org/haque/2012/09/if_you_were_the_next_steve_job.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
5 Sep
Throw your life a curve, another interesting post http://blogs.hbr.org/johnson/2012/09/throw-your-life-a-curve.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date … via @thecustomerblog
@Choypw
5 Sep
The results that you get in business (and in life) are simply a byproduct of your beliefs. http://bit.ly/NatIhA via @Jon_Ferrara
@Choypw
5 Sep
Sales Tips: 2 Little Words to Close Deals Faster http://bit.ly/NatCXg via @Jon_Ferrara @Jon_Ferrara #Sales
@Choypw
The Essence of Touchpoint eXperience Management.
Upside down drives everything negative. Downside up reverses negative to positive.
Stay positive. Stay downside up!
17 September 2012
08 September 2012
Tweets of 29 Aug-4 Sep 2012
4 Sep
The Future Of #Digital Customer Experience Is More Than Mobile by @johnrrymer http://bit.ly/UoCN6M via @OnionInsights #CEM
@Choypw
4 Sep
There are 83 million fake Facebook accounts!!! If so much is fake, who or what can we rely on? http://is.gd/xfoJNB @GrahamHill #marketing
@Choypw
4 Sep
You Can’t Design A User Experience http://zite.to/RcASxQ via @DesignThinkers #ux #servicedesign
@Choypw
1 Sep
A 40-Minute crash course in #design thinking http://bit.ly/PMjrbk via @FastCoDesign
@Choypw
1 Sep
Our charge is not to create a momentary something out of nothing, but to create a meaningful something out of everything. @leeclowsbeard
@Choypw
30 Aug
Customer Experience Should Be Part of Your Business - @HarvardBiz http://blogs.hbr.org/cs/2012/08/customer_experience_should_be.html … #cem
@Choypw
30 Aug
#Happiness comes from giving, more than having. http://risd.cc/N1fOya via @interpreteryayo @interpreteryayo
@Choypw
30 Aug
37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady http://pulse.me/s/cLm4H via @FastCompany @DeliverBliss
@Choypw
30 Aug
Welcome to the New Playing Field: Age of the Customer http://bit.ly/Otj6Is #cem
@Choypw
29 Aug
Five Factors to Consider Before Co-Creating with Consumers http://ow.ly/dcYuK via @fei_innovation #vcc
@Choypw
The Future Of #Digital Customer Experience Is More Than Mobile by @johnrrymer http://bit.ly/UoCN6M via @OnionInsights #CEM
@Choypw
4 Sep
There are 83 million fake Facebook accounts!!! If so much is fake, who or what can we rely on? http://is.gd/xfoJNB @GrahamHill #marketing
@Choypw
4 Sep
You Can’t Design A User Experience http://zite.to/RcASxQ via @DesignThinkers #ux #servicedesign
@Choypw
1 Sep
A 40-Minute crash course in #design thinking http://bit.ly/PMjrbk via @FastCoDesign
@Choypw
1 Sep
Our charge is not to create a momentary something out of nothing, but to create a meaningful something out of everything. @leeclowsbeard
@Choypw
30 Aug
Customer Experience Should Be Part of Your Business - @HarvardBiz http://blogs.hbr.org/cs/2012/08/customer_experience_should_be.html … #cem
@Choypw
30 Aug
#Happiness comes from giving, more than having. http://risd.cc/N1fOya via @interpreteryayo @interpreteryayo
@Choypw
30 Aug
37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady http://pulse.me/s/cLm4H via @FastCompany @DeliverBliss
@Choypw
30 Aug
Welcome to the New Playing Field: Age of the Customer http://bit.ly/Otj6Is #cem
@Choypw
29 Aug
Five Factors to Consider Before Co-Creating with Consumers http://ow.ly/dcYuK via @fei_innovation #vcc
@Choypw
Tweets of 22-28 Aug 2012
28 Aug
The Rules of Randomness & How You Can Stand Apart http://ht.ly/dhzFb via @Cogiva
@Choypw
28 Aug
Customer Engagement is Measurable http://is.gd/zplNMW via @rshevlin @wimrampen #cem
@Choypw
28 Aug
@wimrampen A starting definition: Consumer Perceptions of Price Unfairness http://is.gd/f8d9dr cc @Choypw
@GrahamHill
28 Aug
Rethinking QR Codes as Part of the Customer Experience http://goo.gl/2soXP via @jeanniecw @tedcoine #cem
@Choypw
28 Aug
How FedEx Revamped its Brand By Fixing Its "Leaning Tower of Packages" http://ow.ly/dgenG via @jeanniecw @Hoovers #cem
@Choypw
27 Aug
"Connecting the dots vs collecting the dots." And more dots. http://risd.cc/NPK54q via @ThisIsSethsBlog @johnmaeda
@Choypw
27 Aug
Free online class from Wharton on gamification in business http://bit.ly/Q93M7c by @nealunger via @FastCoExist
@Choypw
27 Aug
What #Google Gets That Others Don’t: #Innovation Evolves Customers http://bit.ly/MT6YT4 via @TPDashboard #cem
@Choypw
26 Aug
Time, space, points, lines, maps, trends, insights: Data visualization tools. http://risd.cc/QE6E6F via @johnmaeda @jenstirrup
@Choypw
26 Aug
How do Brands Rank in the Subconscious Customer Experience? http://bit.ly/T6LMqW via @1to1media @CXJourney #cem
@Choypw
24 Aug
#Design That Matters: Timothy Prestero on Designing Outcomes, Not Products - @Core77 http://www.core77.com/blog/medical/design_that_matters_timothy_prestero_on_designing_outcomes_not_products_23263.asp #cem #ux
@Choypw
24 Aug
"Business is about people collaborating; anything that slows this down is a barrier" http://bit.ly/NjtSEz via @FastCoDesign #business
@Choypw
24 Aug
Meeting the Six Human Needs of Customers http://bit.ly/Sjxk2x via @Desk @salesforce @LindaIreland @jorgebarba @ValaAfshar #custserv #cem
@Choypw
23 Aug
Customer Experience Enchantment Recipe I Learned from Guy Kawasaki http://bit.ly/SrgxL9 via @themanagr @OnionInsights #cem
@Choypw
23 Aug
Do not pursue profit. Pursue a mission profitably! @Cogiva
And that mission is to create positive user experience! #ux #cem
@Choypw
23 Aug
End the “spray and pray” approach to #training http://bit.ly/PXR62Q Go for “sustain to attain” results via @TheForumCorp
@Choypw
23 Aug
The Importance of the Experience Before the Customer Experience http://bit.ly/SLueQK via @JLWatsonConsult @TPDashboard #cem
@Choypw
23 Aug
How do you design customer-friendly waiting lines? http://qr.ae/8UP2c via @ariegoldshlager #custserv #cem
@Choypw
23 Aug
A Customer Experience that Reaps Rewards Requires a Marriage of Marketing and IT http://bit.ly/MLKpzB via @1to1media @TPDashboard #cem
@Choypw
23 Aug
The Reporter's Guide to Customer Experience http://ow.ly/d9mCq via @ikepigott @jeanniecw #cem
@Choypw
22 Aug
Strategies for competing in a down economy http://tinyurl.com/8m7mv87 via @fastcompany @DonPeppers #business
@Choypw
22 Aug
Finding Your Tone Of Voice // Stand out from the crowd http://dlvr.it/22MHgy via @flip_design #ux
@Choypw
22 Aug
A person's perception is their reality. @brandexpression
@Choypw
22 Aug
BMW Brings Luxury Electric Vehicle Sharing To The U.S. http://bit.ly/NE1Ij1 by @arielhs via @FastCoExist #cem #ux
@Choypw
22 Aug
What raising toddlers taught @arthurascii about marketing http://bit.ly/NE5g55 via @FastCoDesign #cem
@Choypw
22 Aug
The Future Of Customer Experience? It's Getting Personal
http://CMO.com http://ow.ly/d83ms via @MichaelHinshaw #cem
@Choypw
22 Aug
10 Stops for #EmployeeEngagement by @DavidZinger http://bit.ly/PoO4Uc via @TPDashboard
@Choypw
22 Aug
Designing a Great Customer Experience in the Age of Irrational Customers http://bit.ly/MU1rwI via @1to1media @CXJourney #cem
@Choypw
22 Aug
The 20 most-watched TED Talks to date http://wp.me/p10512-fYe
@Choypw
The Rules of Randomness & How You Can Stand Apart http://ht.ly/dhzFb via @Cogiva
@Choypw
28 Aug
Customer Engagement is Measurable http://is.gd/zplNMW via @rshevlin @wimrampen #cem
@Choypw
28 Aug
@wimrampen A starting definition: Consumer Perceptions of Price Unfairness http://is.gd/f8d9dr cc @Choypw
@GrahamHill
28 Aug
Rethinking QR Codes as Part of the Customer Experience http://goo.gl/2soXP via @jeanniecw @tedcoine #cem
@Choypw
28 Aug
How FedEx Revamped its Brand By Fixing Its "Leaning Tower of Packages" http://ow.ly/dgenG via @jeanniecw @Hoovers #cem
@Choypw
27 Aug
"Connecting the dots vs collecting the dots." And more dots. http://risd.cc/NPK54q via @ThisIsSethsBlog @johnmaeda
@Choypw
27 Aug
Free online class from Wharton on gamification in business http://bit.ly/Q93M7c by @nealunger via @FastCoExist
@Choypw
27 Aug
What #Google Gets That Others Don’t: #Innovation Evolves Customers http://bit.ly/MT6YT4 via @TPDashboard #cem
@Choypw
26 Aug
Time, space, points, lines, maps, trends, insights: Data visualization tools. http://risd.cc/QE6E6F via @johnmaeda @jenstirrup
@Choypw
26 Aug
How do Brands Rank in the Subconscious Customer Experience? http://bit.ly/T6LMqW via @1to1media @CXJourney #cem
@Choypw
24 Aug
#Design That Matters: Timothy Prestero on Designing Outcomes, Not Products - @Core77 http://www.core77.com/blog/medical/design_that_matters_timothy_prestero_on_designing_outcomes_not_products_23263.asp #cem #ux
@Choypw
24 Aug
"Business is about people collaborating; anything that slows this down is a barrier" http://bit.ly/NjtSEz via @FastCoDesign #business
@Choypw
24 Aug
Meeting the Six Human Needs of Customers http://bit.ly/Sjxk2x via @Desk @salesforce @LindaIreland @jorgebarba @ValaAfshar #custserv #cem
@Choypw
23 Aug
Customer Experience Enchantment Recipe I Learned from Guy Kawasaki http://bit.ly/SrgxL9 via @themanagr @OnionInsights #cem
@Choypw
23 Aug
Do not pursue profit. Pursue a mission profitably! @Cogiva
And that mission is to create positive user experience! #ux #cem
@Choypw
23 Aug
End the “spray and pray” approach to #training http://bit.ly/PXR62Q Go for “sustain to attain” results via @TheForumCorp
@Choypw
23 Aug
The Importance of the Experience Before the Customer Experience http://bit.ly/SLueQK via @JLWatsonConsult @TPDashboard #cem
@Choypw
23 Aug
How do you design customer-friendly waiting lines? http://qr.ae/8UP2c via @ariegoldshlager #custserv #cem
@Choypw
23 Aug
A Customer Experience that Reaps Rewards Requires a Marriage of Marketing and IT http://bit.ly/MLKpzB via @1to1media @TPDashboard #cem
@Choypw
23 Aug
The Reporter's Guide to Customer Experience http://ow.ly/d9mCq via @ikepigott @jeanniecw #cem
@Choypw
22 Aug
Strategies for competing in a down economy http://tinyurl.com/8m7mv87 via @fastcompany @DonPeppers #business
@Choypw
22 Aug
Finding Your Tone Of Voice // Stand out from the crowd http://dlvr.it/22MHgy via @flip_design #ux
@Choypw
22 Aug
A person's perception is their reality. @brandexpression
@Choypw
22 Aug
BMW Brings Luxury Electric Vehicle Sharing To The U.S. http://bit.ly/NE1Ij1 by @arielhs via @FastCoExist #cem #ux
@Choypw
22 Aug
What raising toddlers taught @arthurascii about marketing http://bit.ly/NE5g55 via @FastCoDesign #cem
@Choypw
22 Aug
The Future Of Customer Experience? It's Getting Personal
http://CMO.com http://ow.ly/d83ms via @MichaelHinshaw #cem
@Choypw
22 Aug
10 Stops for #EmployeeEngagement by @DavidZinger http://bit.ly/PoO4Uc via @TPDashboard
@Choypw
22 Aug
Designing a Great Customer Experience in the Age of Irrational Customers http://bit.ly/MU1rwI via @1to1media @CXJourney #cem
@Choypw
22 Aug
The 20 most-watched TED Talks to date http://wp.me/p10512-fYe
@Choypw
Tweets of 15-21 Aug 2012
21 Aug
"Of the 2000+ mousetraps patented, only two have sold well - both from the 19th c." http://risd.cc/NE5JEd via @cindygallop @johnmaeda
@Choypw
21 Aug
#Twitter provides update on follower, but nothing on unfollower. 1+ follower is nice-to-have, but 1+ unfollower is must-have-not. #fail
@Choypw
21 Aug
What is life? From B To D, from Birth To Death. But what’s between B and D? It's C, Choice. Our #Life is a matter of choices. Choose wisely!
@Choypw
21 Aug
Are you ready for dynamic customer experiences that adapt to customers in real-time? http://is.gd/SgPvIK @GrahamHill #servicedesign #cem
@Choypw
21 Aug
Turning Customer Intelligence into Innovation http://feedly.com/k/SdMBQV by @ScottDAnthony @wimrampen #cem
@Choypw
20 Aug
Manage expectation with unexpected exception, and that's random. #ux #cem
@Choypw
20 Aug
Do You WOW Customers With Every Exception? http://goo.gl/L5sTf via @KateNasser @CXJourney #cem
@Choypw
20 Aug
Interesting New Ways to Define and Segment your Market http://feedly.com/k/OC5gAU via @wimrampen #cem
@Choypw
19 Aug
"Design creates culture. Culture shapes values. Values determine the future." Robert L. Peters
@Choypw
18 Aug
Success is not a result of having the best technology, but in offering the best user experience. #ux #cem
@Choypw
18 Aug
Tracking the Customer's Journey to Purchase http://feedly.com/k/Ro6p6s via @wimrampen #cem
@Choypw
18 Aug
Check out this face drawn using only letters from comic sans http://bit.ly/OX9c15 via @FastCoDesign #ux
@Choypw
17 Aug
Infographics Become Easy As Pie, With This Disruptive Font http://bit.ly/Peeusv
@FastCoDesign
17 Aug
The 7 deadly #sins of #management http://bit.ly/OiVUKu via @HarvardBiz @TheForumCorp
@Choypw
17 Aug
The Disciplined Pursuit of Less - @GregoryMcKeown http://bit.ly/MGWrM3 via @Jon_Ferrara
@Choypw
16 Aug
The Next Big Idea From Twitter’s Founders? Pinterest, Basically http://bit.ly/PraeCP via @FastCoDesign #ux
@Choypw
16 Aug
Are some fonts more believable than others? A fascinating experiment: http://bit.ly/PfAliq via @FastCoDesign #ux
@Choypw
16 Aug
A Portable Speaker That Kicks Hard, With An Ingenious UI http://bit.ly/PcDakg via @Pounehr #ux
@Choypw
16 Aug
4 Barriers To Social Business Transition - http://bit.ly/MBXfSc via @Jon_Ferrara #SocBiz
@Choypw
15 Aug
The Untapped Value Of Complainers: http://ow.ly/cMvET via @MarketTools #VOC #CEM
@Choypw
15 Aug
10 Customer Experience Tips from Guy Kawasaki via @themangr http://bit.ly/OWGq09 via @CXJourney #cem
@Choypw
15 Aug
Turn Your Company into a Customer Platform - @HarvardBiz http://blogs.hbr.org/cs/2012/05/turn_your_company_into_a_custo.html … via @JohnDiJulius #cem
@Choypw
15 Aug
Customers Are People, Too - Forbes http://bit.ly/MXKDVR via @CXJourney #cem #custserv
@Choypw
"Of the 2000+ mousetraps patented, only two have sold well - both from the 19th c." http://risd.cc/NE5JEd via @cindygallop @johnmaeda
@Choypw
21 Aug
#Twitter provides update on follower, but nothing on unfollower. 1+ follower is nice-to-have, but 1+ unfollower is must-have-not. #fail
@Choypw
21 Aug
What is life? From B To D, from Birth To Death. But what’s between B and D? It's C, Choice. Our #Life is a matter of choices. Choose wisely!
@Choypw
21 Aug
Are you ready for dynamic customer experiences that adapt to customers in real-time? http://is.gd/SgPvIK @GrahamHill #servicedesign #cem
@Choypw
21 Aug
Turning Customer Intelligence into Innovation http://feedly.com/k/SdMBQV by @ScottDAnthony @wimrampen #cem
@Choypw
20 Aug
Manage expectation with unexpected exception, and that's random. #ux #cem
@Choypw
20 Aug
Do You WOW Customers With Every Exception? http://goo.gl/L5sTf via @KateNasser @CXJourney #cem
@Choypw
20 Aug
Interesting New Ways to Define and Segment your Market http://feedly.com/k/OC5gAU via @wimrampen #cem
@Choypw
19 Aug
"Design creates culture. Culture shapes values. Values determine the future." Robert L. Peters
@Choypw
18 Aug
Success is not a result of having the best technology, but in offering the best user experience. #ux #cem
@Choypw
18 Aug
Tracking the Customer's Journey to Purchase http://feedly.com/k/Ro6p6s via @wimrampen #cem
@Choypw
18 Aug
Check out this face drawn using only letters from comic sans http://bit.ly/OX9c15 via @FastCoDesign #ux
@Choypw
17 Aug
Infographics Become Easy As Pie, With This Disruptive Font http://bit.ly/Peeusv
@FastCoDesign
17 Aug
The 7 deadly #sins of #management http://bit.ly/OiVUKu via @HarvardBiz @TheForumCorp
@Choypw
17 Aug
The Disciplined Pursuit of Less - @GregoryMcKeown http://bit.ly/MGWrM3 via @Jon_Ferrara
@Choypw
16 Aug
The Next Big Idea From Twitter’s Founders? Pinterest, Basically http://bit.ly/PraeCP via @FastCoDesign #ux
@Choypw
16 Aug
Are some fonts more believable than others? A fascinating experiment: http://bit.ly/PfAliq via @FastCoDesign #ux
@Choypw
16 Aug
A Portable Speaker That Kicks Hard, With An Ingenious UI http://bit.ly/PcDakg via @Pounehr #ux
@Choypw
16 Aug
4 Barriers To Social Business Transition - http://bit.ly/MBXfSc via @Jon_Ferrara #SocBiz
@Choypw
15 Aug
The Untapped Value Of Complainers: http://ow.ly/cMvET via @MarketTools #VOC #CEM
@Choypw
15 Aug
10 Customer Experience Tips from Guy Kawasaki via @themangr http://bit.ly/OWGq09 via @CXJourney #cem
@Choypw
15 Aug
Turn Your Company into a Customer Platform - @HarvardBiz http://blogs.hbr.org/cs/2012/05/turn_your_company_into_a_custo.html … via @JohnDiJulius #cem
@Choypw
15 Aug
Customers Are People, Too - Forbes http://bit.ly/MXKDVR via @CXJourney #cem #custserv
@Choypw