14 Aug
A Tufte-inspired app that visualizes the twittersphere http://bit.ly/QxSDrl via @FastCoDesign
@Choypw
14 Aug
Now on sale: The Little Printer by @BergLondon: http://bit.ly/RKQ6Ou via @FastCoDesign
@Choypw
14 Aug
Why Customer Experience Is The Only Thing That Matters http://is.gd/2nafzG What is the role for #servicedesign in #cem via @GrahamHill
@Choypw
14 Aug
It's Not Who Your Customers Are, It's How They Behave http://ow.ly/cWkDc via @MichaelHinshaw #cem
@Choypw
14 Aug
How to Engage Your Customers and Employees http://bit.ly/LSTPZK via @TPDashboard @rwang0 #cem
@Choypw
14 Aug
A clever font hack allows you to build stunning infographics without spreadsheets. http://bit.ly/Peeusv via @FastCoDesign #ux
@Choypw
14 Aug
Customer Journey Mapping Game http://bit.ly/xR4jkH via @TPDashboard #ux #servicedesign #cem
@Choypw
13 Aug
Designing a Great Customer Experience in the Age of Irrational Customers
Forrester Blogs http://bit.ly/Pdxcz4 #cem
@Choypw
13 Aug
7 Customer Experience Words You Must Know How To Explain http://bit.ly/MNHs2X via @michelfalcon @TPDashboard #cem #custserv #nps
@Choypw
12 Aug
The Changing Role of Marketing in the Customer Experience Era http://hbcemcollection.tumblr.com/post/28864432374/the-changing-role-of-marketing-in-the-customer
@Choypw
10 Aug
8 Surprising Characteristics Of Winners At The London Olympics http://onforb.es/MGVYJw via @Jon_Ferrara
@Choypw
10 Aug
Ad agency creates a flipbook with ‘bad breath’ http://ow.ly/cShY0 via @designtaxi #cem #ux
@Choypw
10 Aug
Why The Price Doesn't Always Matter http://bit.ly/MERRxA via @bernadettejiwa @TPDashboard #cem
@Choypw
10 Aug
12 Most Expendable Phrases in Business Writing http://goo.gl/qogTI via @12Most @jeanniecw
@Choypw
10 Aug
"Information is cheap, but meaning is expensive." George Dyson via @JoeGinese
@Choypw
10 Aug
The Great #Marketing #Sales Disconnect: Industry Study Reveals 36% of Leads Never Called http://onforb.es/OOAYfD via @Jon_Ferrara #CRM #sCRM
@Choypw
10 Aug
Avoid Customer Experience 'Fails': 9 Tips from Generation Z http://shar.es/vyJvQ via @MichaelHinshaw #cem
@Choypw
10 Aug
The Future of Customer Centricity: Insights from Top CEOs http://bit.ly/ufHDca via @CXJourney #cem
@Choypw
9 Aug
Here’re the collaboratively collected ‘Mapping Service Experiences’ results of #ServiceDesign Drinks http://www.slideshare.net/ServiceDesignBerlin/mapping-service-experiences-service-design-drinks-berlin via @SD_Berlin
@Choypw
8 Aug
50 definitions of employee engagement http://bit.ly/OGVAJG via @CXJourney #hr #culture
@Choypw
The Essence of Touchpoint eXperience Management.
Upside down drives everything negative. Downside up reverses negative to positive.
Stay positive. Stay downside up!
18 August 2012
11 August 2012
Tweets of 1-7 Aug 2012
7 Aug
Three Things Your Company Can Learn from a Bottle of Water http://blogs.hbr.org/cs/2012/08/three_things_your_company_can_learn.html #cem
@Choypw
7 Aug
#secretservice @johndijulius http://instagr.am/p/OAbUOcsaAL/ via @AMMDean
Which book is it?
@Choypw
7 Aug
To Be Your Best, Try Being "Uncomfortable" http://onforb.es/OAUsY1 via @Jon_Ferrara
@Choypw
7 Aug
A nice example of sexy, well-laid type. http://lovelypackage.com/a24-silence-water/#more-24925 via @thefoxisblack #ux
@Choypw
7 Aug
The Power of Negative Thinking http://www.nytimes.com/2012/08/05/opinion/sunday/the-positive-power-of-negative-thinking.html via @thefoxisblack
@Choypw
7 Aug
Quality is not strategy http://lnkd.in/P5Arpe
@Choypw
6 Aug
Let's Get Real-Real via @speakinggump @joepine http://bit.ly/MdAVrT
@Choypw
6 Aug
Personalization goal: "interactive experiences tailored to optimally satisfy individual needs" by @Baynote http://bit.ly/T6I8Pv via @joepine
@Choypw
5 Aug
5 Principles of Peak Performance http://p.ost.im/p/deh5hJ via @wimrampen
@Choypw
5 Aug
Better, Simpler, Cheaper: The Formula That Makes Tesco Great http://bit.ly/OxIPy9 via @TPDashboard #leadership #culture #cem
@Choypw
4 Aug
Can the world’s largest companies incorporate sustainability & responsibility into their DNA? http://bit.ly/Rh2KpL via @FastCoExist #CSR
@Choypw
3 Aug
Turning complainers into brand advocates - 5 steps http://tinyurl.com/ccayoxm via @DonPeppers #custserv #cem
@Choypw
3 Aug
So, how smart are your #touchpoints? http://ow.ly/cGKLK via @MichaelHinshaw #cem
@Choypw
2 Aug
These cutting-edge maps don't present physical space, but how people live in it instead. http://bit.ly/T32rxe via @FastCoExist #ux
@Choypw
2 Aug
5 Things Potential Customers Want to Hear http://www.inc.com/tom-searcy/how-to-sell-5-things-prospects-want-to-hear.html via @Inc @TPDashboard #sales #crm
@Choypw
2 Aug
Ten Reasons Winners Keep Winning, Aside from Skill - Rosabeth Moss Kanter http://ow.ly/1lN6do via @InnovationDaily
@Choypw
2 Aug
Minimum requirement is always the most critical. That's the basic key need of user. If it is not met, everything else has 0 value! #cem #ux
@Choypw
2 Aug
9 Ways To Be More Customer-Centric http://ow.ly/cFYXu via @MichaelHinshaw #cem
@Choypw
2 Aug
Infographic: Visualizing Prime Numbers, For People Who Suck At Math http://bit.ly/Mz1IQQ via @FastCoDesign #ux
@Choypw
2 Aug
Thinking is a process of getting past ignorance and into solutions and ideas. http://ow.ly/cFhCt via @designtaxi
@Choypw
2 Aug
How to Win Trust: 3 Rules http://bit.ly/LKW0Kb via @TPDashboard cc @DonPeppers
@Choypw
2 Aug
HOW TO create a customer journey map by @skewitt http://is.gd/0R6goz and service blueprint http://is.gd/YlAF4I via @GrahamHill #cem
@Choypw
2 Aug
Great customer journey map (and blog) from @skewitt http://is.gd/Dtdd0N via @GrahamHill #servicedesign #cem
@Choypw
1 Aug
Rethinking the concepts of Email http://www.thefoxisblack.com/2012/08/01/mail-rethinking-the-concepts-of-email/ via @thefoxisblack #ux
@Choypw
1 Aug
Watch: A Peek Inside The Apple Recruiting Process http://bit.ly/OBqJPI via @FastCoDesign #hr #culture
@Choypw
1 Aug
5 Customer Experience competencies your organization needs. http://bit.ly/M1LNOd via @IBMVivisimo @JeanneBliss #cem
@Choypw
1 Aug
The best companies are people centric - there is nothing more important than employees and customers. via @ValaAfshar #leadfromwithin
@Choypw
1 Aug
Confusing Customer Experience With Customer Experiences http://bit.ly/Om8xIO by @apmcinnes via @frontreport #cem
@Choypw
1 Aug
1 + 1 = 3: Ken Burns on what makes a great story http://j.mp/JJftN0 via @brainpicker
@Choypw
Three Things Your Company Can Learn from a Bottle of Water http://blogs.hbr.org/cs/2012/08/three_things_your_company_can_learn.html #cem
@Choypw
7 Aug
#secretservice @johndijulius http://instagr.am/p/OAbUOcsaAL/ via @AMMDean
Which book is it?
@Choypw
7 Aug
To Be Your Best, Try Being "Uncomfortable" http://onforb.es/OAUsY1 via @Jon_Ferrara
@Choypw
7 Aug
A nice example of sexy, well-laid type. http://lovelypackage.com/a24-silence-water/#more-24925 via @thefoxisblack #ux
@Choypw
7 Aug
The Power of Negative Thinking http://www.nytimes.com/2012/08/05/opinion/sunday/the-positive-power-of-negative-thinking.html via @thefoxisblack
@Choypw
7 Aug
Quality is not strategy http://lnkd.in/P5Arpe
@Choypw
6 Aug
Let's Get Real-Real via @speakinggump @joepine http://bit.ly/MdAVrT
@Choypw
6 Aug
Personalization goal: "interactive experiences tailored to optimally satisfy individual needs" by @Baynote http://bit.ly/T6I8Pv via @joepine
@Choypw
5 Aug
5 Principles of Peak Performance http://p.ost.im/p/deh5hJ via @wimrampen
@Choypw
5 Aug
Better, Simpler, Cheaper: The Formula That Makes Tesco Great http://bit.ly/OxIPy9 via @TPDashboard #leadership #culture #cem
@Choypw
4 Aug
Can the world’s largest companies incorporate sustainability & responsibility into their DNA? http://bit.ly/Rh2KpL via @FastCoExist #CSR
@Choypw
3 Aug
Turning complainers into brand advocates - 5 steps http://tinyurl.com/ccayoxm via @DonPeppers #custserv #cem
@Choypw
3 Aug
So, how smart are your #touchpoints? http://ow.ly/cGKLK via @MichaelHinshaw #cem
@Choypw
2 Aug
These cutting-edge maps don't present physical space, but how people live in it instead. http://bit.ly/T32rxe via @FastCoExist #ux
@Choypw
2 Aug
5 Things Potential Customers Want to Hear http://www.inc.com/tom-searcy/how-to-sell-5-things-prospects-want-to-hear.html via @Inc @TPDashboard #sales #crm
@Choypw
2 Aug
Ten Reasons Winners Keep Winning, Aside from Skill - Rosabeth Moss Kanter http://ow.ly/1lN6do via @InnovationDaily
@Choypw
2 Aug
Minimum requirement is always the most critical. That's the basic key need of user. If it is not met, everything else has 0 value! #cem #ux
@Choypw
2 Aug
9 Ways To Be More Customer-Centric http://ow.ly/cFYXu via @MichaelHinshaw #cem
@Choypw
2 Aug
Infographic: Visualizing Prime Numbers, For People Who Suck At Math http://bit.ly/Mz1IQQ via @FastCoDesign #ux
@Choypw
2 Aug
Thinking is a process of getting past ignorance and into solutions and ideas. http://ow.ly/cFhCt via @designtaxi
@Choypw
2 Aug
How to Win Trust: 3 Rules http://bit.ly/LKW0Kb via @TPDashboard cc @DonPeppers
@Choypw
2 Aug
HOW TO create a customer journey map by @skewitt http://is.gd/0R6goz and service blueprint http://is.gd/YlAF4I via @GrahamHill #cem
@Choypw
2 Aug
Great customer journey map (and blog) from @skewitt http://is.gd/Dtdd0N via @GrahamHill #servicedesign #cem
@Choypw
1 Aug
Rethinking the concepts of Email http://www.thefoxisblack.com/2012/08/01/mail-rethinking-the-concepts-of-email/ via @thefoxisblack #ux
@Choypw
1 Aug
Watch: A Peek Inside The Apple Recruiting Process http://bit.ly/OBqJPI via @FastCoDesign #hr #culture
@Choypw
1 Aug
5 Customer Experience competencies your organization needs. http://bit.ly/M1LNOd via @IBMVivisimo @JeanneBliss #cem
@Choypw
1 Aug
The best companies are people centric - there is nothing more important than employees and customers. via @ValaAfshar #leadfromwithin
@Choypw
1 Aug
Confusing Customer Experience With Customer Experiences http://bit.ly/Om8xIO by @apmcinnes via @frontreport #cem
@Choypw
1 Aug
1 + 1 = 3: Ken Burns on what makes a great story http://j.mp/JJftN0 via @brainpicker
@Choypw
Tweets of 25-31 Jul 2012
31 Jul
People Will Talk http://goo.gl/t6DX1 via @RebelBrown @jeanniecw
@Choypw
31 Jul
Design: necessary and misunderstood by business folks? http://www.1to1media.com/weblog/2012/07/design_because_great_customer.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem
@Choypw
31 Jul
12 Most Absolute #Marketing Truths http://goo.gl/edz57 via @12Most @jeanniecw
@Choypw
31 Jul
Note: Putting "re," "de," or "un" before a bad action you're trying to describe w/ a generic term doesn't make it positive. @Brainzooming
@Choypw
31 Jul
What the heck is Customer Wow? Our own @grmeyer lays it all out http://bit.ly/MMSFhY via @Desk #custserv #customerwow #socialbiz #cem
@Choypw
31 Jul
Nice single question survey. Think it's going to provide the insight you need? Think again. http://ow.ly/cBfXg via @MichaelHinshaw #cem
@Choypw
31 Jul
Visualizing customer experience with journey maps http://bit.ly/OrsK0C by @joyce_hostyn via @joepine @IPhilVeryGood #cem
@Choypw
31 Jul
5 traits to look for in your next generation of leaders http://bit.ly/T0NX0X via @Inc @TheForumCorp #hr #culture
@Choypw
30 Jul
Our bodies can detect taste in as little as .0015 secs versus .0024 for touch and .013 for vision. http://risd.cc/PdfkA2 via @johnmaeda #UX
@Choypw
29 Jul
How to Train Your Creative Mind http://m.entrepreneur.com/blog/224044
@Choypw
29 Jul
10 Ways You Can Really Motivate Employees – Without Using Money http://bit.ly/PSZL5x via @TPDashboard #management #culture
@Choypw
27 Jul
Pixar’s rules of storytelling gets ‘Legofied’ http://ow.ly/cxi5m via @designtaxi
@Choypw
27 Jul
Quicksilver: great example of checkout #UX? http://econsultancy.com/uk/blog/10415-quiksilver-s-new-website-offers-shining-example-of-checkout-ux?utm_medium=email&utm_source=daily_pulse via @thecustomerblog #cem
@Choypw
27 Jul
Brands are not delivering promisea http://is.gd/KKYb5g How to succeed by delivering value to customers http://is.gd/Zok6UK @GrahamHill
@Choypw
27 Jul
Marissa Mayer's 9 Principles of #Innovation Fast Company http://bit.ly/Ltl1hz via @CXJourney
@Choypw
27 Jul
Remove the 7 Inhibitors to Customer Experience Success Guest post from @jeannebliss http://bit.ly/N5NJjZ via @Desk #cem
@Choypw
26 Jul
Implementation Challenges for #Gamification http://amex.co/MEq93O via @Seriosity #ux
@Choypw
26 Jul
Nice collection of #CustomerJourney by Jamie Thomson http://pinterest.com/uxjam/journeys/ via @GrahamHill #servicedesign #cem
@Choypw
25 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #cem
@Choypw
25 Jul
Pixar Rules for Narration http://www.andfaraway.net/blog/2012/06/11/pixar-rules-for-narration/ via @robaassi
@Choypw
25 Jul
Why you should focus on products rather than brands http://is.gd/PfGyTu And there's more! http://is.gd/cLSxvV @GrahamHill @arthurascii
@Choypw
25 Jul
The circles of marketing http://bit.ly/PjdzVY via @ThisIsSethsBlog
Sigh... Another non-sense?
@Choypw
25 Jul
Customer experience is a collection of memories. Make every engagement, memorable. via @ValaAfshar #cem | Unforgettable better.
@Choypw
25 Jul
A young Steve Jobs, upon returning to Apple describes crucial customer experience ideas in 1997. http://www.youtube.com/watch?v=1SIeTmORl0E&feature=related @marc_c_mandel #cem
@Choypw
25 Jul
An ad meant to be all things to all people rarely means anything to the people who really matter. @leeclowsbeard
@Choypw
@Choypw
31 Jul
Design: necessary and misunderstood by business folks? http://www.1to1media.com/weblog/2012/07/design_because_great_customer.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem
@Choypw
31 Jul
12 Most Absolute #Marketing Truths http://goo.gl/edz57 via @12Most @jeanniecw
@Choypw
31 Jul
Note: Putting "re," "de," or "un" before a bad action you're trying to describe w/ a generic term doesn't make it positive. @Brainzooming
@Choypw
31 Jul
What the heck is Customer Wow? Our own @grmeyer lays it all out http://bit.ly/MMSFhY via @Desk #custserv #customerwow #socialbiz #cem
@Choypw
31 Jul
Nice single question survey. Think it's going to provide the insight you need? Think again. http://ow.ly/cBfXg via @MichaelHinshaw #cem
@Choypw
31 Jul
Visualizing customer experience with journey maps http://bit.ly/OrsK0C by @joyce_hostyn via @joepine @IPhilVeryGood #cem
@Choypw
31 Jul
5 traits to look for in your next generation of leaders http://bit.ly/T0NX0X via @Inc @TheForumCorp #hr #culture
@Choypw
30 Jul
Our bodies can detect taste in as little as .0015 secs versus .0024 for touch and .013 for vision. http://risd.cc/PdfkA2 via @johnmaeda #UX
@Choypw
29 Jul
How to Train Your Creative Mind http://m.entrepreneur.com/blog/224044
@Choypw
29 Jul
10 Ways You Can Really Motivate Employees – Without Using Money http://bit.ly/PSZL5x via @TPDashboard #management #culture
@Choypw
27 Jul
Pixar’s rules of storytelling gets ‘Legofied’ http://ow.ly/cxi5m via @designtaxi
@Choypw
27 Jul
Quicksilver: great example of checkout #UX? http://econsultancy.com/uk/blog/10415-quiksilver-s-new-website-offers-shining-example-of-checkout-ux?utm_medium=email&utm_source=daily_pulse via @thecustomerblog #cem
@Choypw
27 Jul
Brands are not delivering promisea http://is.gd/KKYb5g How to succeed by delivering value to customers http://is.gd/Zok6UK @GrahamHill
@Choypw
27 Jul
Marissa Mayer's 9 Principles of #Innovation Fast Company http://bit.ly/Ltl1hz via @CXJourney
@Choypw
27 Jul
Remove the 7 Inhibitors to Customer Experience Success Guest post from @jeannebliss http://bit.ly/N5NJjZ via @Desk #cem
@Choypw
26 Jul
Implementation Challenges for #Gamification http://amex.co/MEq93O via @Seriosity #ux
@Choypw
26 Jul
Nice collection of #CustomerJourney by Jamie Thomson http://pinterest.com/uxjam/journeys/ via @GrahamHill #servicedesign #cem
@Choypw
25 Jul
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #cem
@Choypw
25 Jul
Pixar Rules for Narration http://www.andfaraway.net/blog/2012/06/11/pixar-rules-for-narration/ via @robaassi
@Choypw
25 Jul
Why you should focus on products rather than brands http://is.gd/PfGyTu And there's more! http://is.gd/cLSxvV @GrahamHill @arthurascii
@Choypw
25 Jul
The circles of marketing http://bit.ly/PjdzVY via @ThisIsSethsBlog
Sigh... Another non-sense?
@Choypw
25 Jul
Customer experience is a collection of memories. Make every engagement, memorable. via @ValaAfshar #cem | Unforgettable better.
@Choypw
25 Jul
A young Steve Jobs, upon returning to Apple describes crucial customer experience ideas in 1997. http://www.youtube.com/watch?v=1SIeTmORl0E&feature=related @marc_c_mandel #cem
@Choypw
25 Jul
An ad meant to be all things to all people rarely means anything to the people who really matter. @leeclowsbeard
@Choypw
Tweets of 18-24 Jul 2012
24 Jul
hey students out there. this look like a fun little competition put on by SMITH & TED http://www.smithmag.net/sixwordbook/2012/05/21/call-for-submissions-a-new-book-of-six-word-illustrations-by-students/ @smithmag @TheBlackHarbor
@Choypw
24 Jul
Customer Understanding: Do You Really Know What Your Customers Want And Need? http://shar.es/tBqS0 via @thecustomerblog #cem
@Choypw
24 Jul
Ogilvy’s Jeffrey Bowman Discusses New Generation of #Marketing and #Advertising http://bit.ly/M6fMWv via @Desk
@Choypw
24 Jul
How Apple recruits: http://bit.ly/MKjEqT via @FastCoDesign #hr
@Choypw
24 Jul
13 ways to avoid distractions http://ti.me/P2Dn8u via @TIMEHealthland @TIME
@Choypw
23 Jul
Universal wrapping paper and greeting card for any occasion http://ow.ly/cpicT via @designtaxi #ux
@Choypw
23 Jul
This typography series of faces will make you look at fonts in a whole new way: http://ow.ly/cosDn via @designmilk #ux
@Choypw
23 Jul
A billboard that advertises nothing http://ow.ly/cpiqD via @designtaxi #ux #marketing
@Choypw
23 Jul
All Customers Are Not Created Equal http://bit.ly/LFCjIo via @CXJourney #cem #loyalty #retention
@Choypw
23 Jul
People don't want "better" http://feedly.com/k/OeCjL9 via @wimrampen
@Choypw
22 Jul
Stop lying about how important your customers are....Does the customer come really first? http://ht.ly/1Ol3Hq via @Cogiva #cem
@Choypw
22 Jul
Experience is prevention. Recovery is care. Prevention is better than cure. #cem #ux
@Choypw
22 Jul
Expand your mind: At a restaurant, order a food you normally can't stand, and eat it. http://tinyurl.com/7hxyzh5 via @DonPeppers
@Choypw
21 Jul
Action is the only reaction that matters. @leeclowsbeard
@Choypw
20 Jul
#Nordstrom The One (and only) Rule in its Employee Handbook http://bit.ly/OJL80h via @CXJourney #culture #tchat #cem #hr
@Choypw
20 Jul
Are you Pleasing or DELIGHTING your customers?
Teresa Allen :: http://www.allenspeaks.com/news/are-you-pleasing-or-delighting-your-customers-/#.UAibO9RdzTw.twitter #custserv #cem
@Choypw
20 Jul
Your Best Brand Asset Is Understanding Yourself - first step on the path to #authenticity http://buff.ly/NGCA9e via @joepine @jody_lentz
@Choypw
20 Jul
Are Your Touchpoints Pushing Customers Out The Door? http://shar.es/tzkgp via @MichaelHinshaw #cem
@Choypw
19 Jul
It's about the relationship, not the transaction http://bit.ly/Lu2ay2 via @GrahamHill @mjayliebs #cem
@Choypw
19 Jul
The Secret To Improving Your Touchpoints? Map ‘Em http://bit.ly/MPucdd via @Desk @b2community #cem
@Choypw
19 Jul
Michael Schrage recommends thinking about how proposed innovations make your #customers more valuable http://bit.ly/MFC4rT via @TheForumCorp
@Choypw
19 Jul
Enhancing Relationships With Customers Through Online #Brand Communities: http://bit.ly/NhYaXJ via @ariegoldshlager
@Choypw
19 Jul
How to Boost Creativity & Innovation in 10 Minutes http://bit.ly/LryDoC via @Desk @inc
@Choypw
19 Jul
Just because it’s added doesn’t mean it has value. @leeclowsbeard
@Choypw
18 Jul
New Ways of Visualizing the Customer Journey Map http://ow.ly/cjHNd via @GrahamHill @useeds #cem #servicedesign
@Choypw
18 Jul
If 91% businesses say #cem is a differentiator, why do only 18% define it and 0% deliver it http://is.gd/cn7jly @GrahamHill #servicedesign
@Choypw
18 Jul
The huge gap between brand promises and service delivery http://is.gd/x4VYnZ via @GrahamHill #servicedesign #cem
@Choypw
18 Jul
Why Marketers must fix disconnect between brand promise and experience http://is.gd/H0W3DC via @rkbake @GrahamHill #servicedesign #cem
@Choypw
18 Jul
The experience economy meets the mall http://nyti.ms/Oe0nkx via @avreese @randydeutsch @joepine #cem #UX
@Choypw
18 Jul
In Pursuit of #cem Excellence http://bit.ly/ODjdhz via @TPDashboard @juliebhunt #custserv
@Choypw
hey students out there. this look like a fun little competition put on by SMITH & TED http://www.smithmag.net/sixwordbook/2012/05/21/call-for-submissions-a-new-book-of-six-word-illustrations-by-students/ @smithmag @TheBlackHarbor
@Choypw
24 Jul
Customer Understanding: Do You Really Know What Your Customers Want And Need? http://shar.es/tBqS0 via @thecustomerblog #cem
@Choypw
24 Jul
Ogilvy’s Jeffrey Bowman Discusses New Generation of #Marketing and #Advertising http://bit.ly/M6fMWv via @Desk
@Choypw
24 Jul
How Apple recruits: http://bit.ly/MKjEqT via @FastCoDesign #hr
@Choypw
24 Jul
13 ways to avoid distractions http://ti.me/P2Dn8u via @TIMEHealthland @TIME
@Choypw
23 Jul
Universal wrapping paper and greeting card for any occasion http://ow.ly/cpicT via @designtaxi #ux
@Choypw
23 Jul
This typography series of faces will make you look at fonts in a whole new way: http://ow.ly/cosDn via @designmilk #ux
@Choypw
23 Jul
A billboard that advertises nothing http://ow.ly/cpiqD via @designtaxi #ux #marketing
@Choypw
23 Jul
All Customers Are Not Created Equal http://bit.ly/LFCjIo via @CXJourney #cem #loyalty #retention
@Choypw
23 Jul
People don't want "better" http://feedly.com/k/OeCjL9 via @wimrampen
@Choypw
22 Jul
Stop lying about how important your customers are....Does the customer come really first? http://ht.ly/1Ol3Hq via @Cogiva #cem
@Choypw
22 Jul
Experience is prevention. Recovery is care. Prevention is better than cure. #cem #ux
@Choypw
22 Jul
Expand your mind: At a restaurant, order a food you normally can't stand, and eat it. http://tinyurl.com/7hxyzh5 via @DonPeppers
@Choypw
21 Jul
Action is the only reaction that matters. @leeclowsbeard
@Choypw
20 Jul
#Nordstrom The One (and only) Rule in its Employee Handbook http://bit.ly/OJL80h via @CXJourney #culture #tchat #cem #hr
@Choypw
20 Jul
Are you Pleasing or DELIGHTING your customers?
Teresa Allen :: http://www.allenspeaks.com/news/are-you-pleasing-or-delighting-your-customers-/#.UAibO9RdzTw.twitter #custserv #cem
@Choypw
20 Jul
Your Best Brand Asset Is Understanding Yourself - first step on the path to #authenticity http://buff.ly/NGCA9e via @joepine @jody_lentz
@Choypw
20 Jul
Are Your Touchpoints Pushing Customers Out The Door? http://shar.es/tzkgp via @MichaelHinshaw #cem
@Choypw
19 Jul
It's about the relationship, not the transaction http://bit.ly/Lu2ay2 via @GrahamHill @mjayliebs #cem
@Choypw
19 Jul
The Secret To Improving Your Touchpoints? Map ‘Em http://bit.ly/MPucdd via @Desk @b2community #cem
@Choypw
19 Jul
Michael Schrage recommends thinking about how proposed innovations make your #customers more valuable http://bit.ly/MFC4rT via @TheForumCorp
@Choypw
19 Jul
Enhancing Relationships With Customers Through Online #Brand Communities: http://bit.ly/NhYaXJ via @ariegoldshlager
@Choypw
19 Jul
How to Boost Creativity & Innovation in 10 Minutes http://bit.ly/LryDoC via @Desk @inc
@Choypw
19 Jul
Just because it’s added doesn’t mean it has value. @leeclowsbeard
@Choypw
18 Jul
New Ways of Visualizing the Customer Journey Map http://ow.ly/cjHNd via @GrahamHill @useeds #cem #servicedesign
@Choypw
18 Jul
If 91% businesses say #cem is a differentiator, why do only 18% define it and 0% deliver it http://is.gd/cn7jly @GrahamHill #servicedesign
@Choypw
18 Jul
The huge gap between brand promises and service delivery http://is.gd/x4VYnZ via @GrahamHill #servicedesign #cem
@Choypw
18 Jul
Why Marketers must fix disconnect between brand promise and experience http://is.gd/H0W3DC via @rkbake @GrahamHill #servicedesign #cem
@Choypw
18 Jul
The experience economy meets the mall http://nyti.ms/Oe0nkx via @avreese @randydeutsch @joepine #cem #UX
@Choypw
18 Jul
In Pursuit of #cem Excellence http://bit.ly/ODjdhz via @TPDashboard @juliebhunt #custserv
@Choypw
Tweets of 11-17 Jul 2012
17 Jul
Is this the first step in transforming the customer experience? http://www.1to1media.com/weblog/2012/07/the_first_step_in_creating_a_g.html via @thecustomerblog #cem
@Choypw
17 Jul
When 150 designers were asked what is impt? 64% customers, 11% social resp, 8% shareholders, 7% employees @GrahamHill
What's the problem?
@Choypw
17 Jul
"Innovation = Addition (new), Need (relevance), Opposite (surprise), Subtraction (focus), Epiphany (aha)" R.S. Wurman via @johnmaeda
@Choypw
17 Jul
IDEO's Tim Brown on The Merits of an Evolutionary Approach to Design http://is.gd/lMl2ew via @dhashc @GrahamHill
@Choypw
17 Jul
@Choypw Hmmm. Works for me: http://workplayexperience.blogspot.de/2007/03/timing-is-everything.html
@joepine
16 Jul
Coffee progression
Cmdty: growing & trading
Gds: roasting & grinding
Svcs: brewing & serving
Exps: enjoying & being @joepine #cem
@Choypw
16 Jul
Customer Experience Killers http://goo.gl/zjYnF via @shawmu @tedcoine #cem
@Choypw
16 Jul
What is Experience based Segmentation? It's not demographics! http://ow.ly/buXB8 via @joepine @BeyondP #cem
@Choypw
16 Jul
Experience Innovation: Co-Creating Value with Users by @VTTFinland http://bit.ly/MyNX2G via @joepine #cem
@Choypw
16 Jul
"Bad is Stronger than Good:" Lessons for Customer Loyalty & Experience http://www.gfkinsights4u.com/insights4u.cfm?articleID=528 #cem
@Choypw
16 Jul
Commitments enhance buy-in; buy-in enhances happiness. http://bit.ly/OHJ493 via @CXJourney @Leadershipfreak
@Choypw
15 Jul
Life happens when you stop trying. @HillaryHopper
@Choypw
15 Jul
Scientists invent new type of window conceived to improve concentration, regulate sleep -- & even make you happier http://www.fastcodesign.com/1670273/scientists-invent-glass-that-ll-make-you-happier
@Choypw
15 Jul
Continuum's @Craiglarosa discusses why retailers must embrace customer-centered service innovation http://www.fastcodesign.com/node/1670285 #cem #ux
@Choypw
14 Jul
Every first moment is moment of truth. #cem #ux
@Choypw
13 Jul
Excellence 2012: The Search Continues! http://ow.ly/cdB2A via @tom_peters @joepine
@Choypw
13 Jul
Leader is accountable for happiness of employee; employee is accountable for happiness of customer. #cem #culture #leadership
@Choypw
13 Jul
Customer Experience - infographic http://bit.ly/Oz5Bot via @TPDashboard #cem
@Choypw
13 Jul
4 New #Marketing Paradigms http://goo.gl/7SSX7 via @meannie #cem
@Choypw
13 Jul
In times of adversity and change, we really discover who we are and what we're made of. @JohnDiJulius
@Choypw
12 Jul
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia
@Choypw
12 Jul
The easier it gets for customers to seek revenge, the more trustworthy businesses will HAVE to be, for their own survival. @DonPeppers
@Choypw
12 Jul
7 Traits of Truly Inspiring Leaders http://bit.ly/Nf6FjC via @CXJourney #leadership
@Choypw
12 Jul
To build trust, show trust. http://goo.gl/SsEdz via @meannie
@Choypw
12 Jul
14 questions to ask when building a service culture http://bit.ly/P03AFo via @upyourservice @CXJourney #custserv #culture
@Choypw
12 Jul
5 best practices for #loyalty programs http://bit.ly/NluIKf via @DonPeppers #cem
@Choypw
12 Jul
Perspectives in Experience Design http://buff.ly/NeWSKw via @uxisthepoint @jerrylieveld #UX #CEM #design #servicedesign
@Choypw
11 Jul
The customer loyalty/customer experience conundrum http://bit.ly/NnA7nB via @retexperience #cem
@Choypw
11 Jul
It takes 12 positive service experiences to make up for 1 negative experience - R. Legner, "Understanding Customers" via @Desk #cem
@Choypw
Is this the first step in transforming the customer experience? http://www.1to1media.com/weblog/2012/07/the_first_step_in_creating_a_g.html via @thecustomerblog #cem
@Choypw
17 Jul
When 150 designers were asked what is impt? 64% customers, 11% social resp, 8% shareholders, 7% employees @GrahamHill
What's the problem?
@Choypw
17 Jul
"Innovation = Addition (new), Need (relevance), Opposite (surprise), Subtraction (focus), Epiphany (aha)" R.S. Wurman via @johnmaeda
@Choypw
17 Jul
IDEO's Tim Brown on The Merits of an Evolutionary Approach to Design http://is.gd/lMl2ew via @dhashc @GrahamHill
@Choypw
17 Jul
@Choypw Hmmm. Works for me: http://workplayexperience.blogspot.de/2007/03/timing-is-everything.html
@joepine
16 Jul
Coffee progression
Cmdty: growing & trading
Gds: roasting & grinding
Svcs: brewing & serving
Exps: enjoying & being @joepine #cem
@Choypw
16 Jul
Customer Experience Killers http://goo.gl/zjYnF via @shawmu @tedcoine #cem
@Choypw
16 Jul
What is Experience based Segmentation? It's not demographics! http://ow.ly/buXB8 via @joepine @BeyondP #cem
@Choypw
16 Jul
Experience Innovation: Co-Creating Value with Users by @VTTFinland http://bit.ly/MyNX2G via @joepine #cem
@Choypw
16 Jul
"Bad is Stronger than Good:" Lessons for Customer Loyalty & Experience http://www.gfkinsights4u.com/insights4u.cfm?articleID=528 #cem
@Choypw
16 Jul
Commitments enhance buy-in; buy-in enhances happiness. http://bit.ly/OHJ493 via @CXJourney @Leadershipfreak
@Choypw
15 Jul
Life happens when you stop trying. @HillaryHopper
@Choypw
15 Jul
Scientists invent new type of window conceived to improve concentration, regulate sleep -- & even make you happier http://www.fastcodesign.com/1670273/scientists-invent-glass-that-ll-make-you-happier
@Choypw
15 Jul
Continuum's @Craiglarosa discusses why retailers must embrace customer-centered service innovation http://www.fastcodesign.com/node/1670285 #cem #ux
@Choypw
14 Jul
Every first moment is moment of truth. #cem #ux
@Choypw
13 Jul
Excellence 2012: The Search Continues! http://ow.ly/cdB2A via @tom_peters @joepine
@Choypw
13 Jul
Leader is accountable for happiness of employee; employee is accountable for happiness of customer. #cem #culture #leadership
@Choypw
13 Jul
Customer Experience - infographic http://bit.ly/Oz5Bot via @TPDashboard #cem
@Choypw
13 Jul
4 New #Marketing Paradigms http://goo.gl/7SSX7 via @meannie #cem
@Choypw
13 Jul
In times of adversity and change, we really discover who we are and what we're made of. @JohnDiJulius
@Choypw
12 Jul
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia
@Choypw
12 Jul
The easier it gets for customers to seek revenge, the more trustworthy businesses will HAVE to be, for their own survival. @DonPeppers
@Choypw
12 Jul
7 Traits of Truly Inspiring Leaders http://bit.ly/Nf6FjC via @CXJourney #leadership
@Choypw
12 Jul
To build trust, show trust. http://goo.gl/SsEdz via @meannie
@Choypw
12 Jul
14 questions to ask when building a service culture http://bit.ly/P03AFo via @upyourservice @CXJourney #custserv #culture
@Choypw
12 Jul
5 best practices for #loyalty programs http://bit.ly/NluIKf via @DonPeppers #cem
@Choypw
12 Jul
Perspectives in Experience Design http://buff.ly/NeWSKw via @uxisthepoint @jerrylieveld #UX #CEM #design #servicedesign
@Choypw
11 Jul
The customer loyalty/customer experience conundrum http://bit.ly/NnA7nB via @retexperience #cem
@Choypw
11 Jul
It takes 12 positive service experiences to make up for 1 negative experience - R. Legner, "Understanding Customers" via @Desk #cem
@Choypw