19 Jun
user is subset of human “@Choypw: Consumer is subset of user. #ux #cem”
@fabnet_be
19 Jun
Consumer is subset of user. #ux #cem
@Choypw
19 Jun
8 real-life examples where fewer words convey more meaning http://goo.gl/yQwms via @BeckyGaylord @jeanniecw
@Choypw
19 Jun
#Gamification --> Engagement --> Adoption --> Viral Growth via @mich8elwu
@Choypw
19 Jun
Do you need your customers more than they need you? http://blogs.forrester.com/harley_manning/12-06-18-you_need_your_customer_more_than_your_customers_need_you?cm_mmc=RSS-_-MS-_-64-_-blog_178 via @thecustomerblog #cem
@Choypw
19 Jun
Faster is not better. Quality trumps quantity. Fidelity trumps noise. Right time trumps real time via @rwang0 @tdebaillon
@Choypw
19 Jun
The Evolution of #Gamification in the Workplace http://buff.ly/Kzqwff via @Jon_Ferrara
@Choypw
19 Jun
Exceptional Customer Experience - 6 Steps to Achieving One by @WBendle http://ow.ly/bFbk3 via @Brainzooming #cem #custserv
@Choypw
19 Jun
@Choypw I'm not opposed to firing a customer. But first let's look at why that abuse is happening.
@CXJourney
19 Jun
Customer-centric culture: Everyone working toward a common goal, with customer in mind. @CXJourney
What if customer abuses firm?
@Choypw
19 Jun
@Choypw The customer is the "common perspective."
@CXJourney
18 Jun
Customer advocacy is the key to brand longevity: It's either revamp or regret. via @KnowledgeBishop #custserv #cem
@Choypw
18 Jun
On finding what matters most to your customers: http://ow.ly/bjPem vis via @jimtincher @LindaIreland #cem
@Choypw
18 Jun
#Brand talk isn't helping your company, replace it? http://www.fastcodesign.com/1670044/branding-talk-isnt-helping-your-company-heres-what-should-replace-it?partner=homepage_newsletter via @thecustomerblog #cem
@Choypw
18 Jun
The “Doing” of Customer Experience http://nblo.gs/yTwaC via @jeanniecw #cem
@Choypw
18 Jun
Who Knows Your Brand Promise? http://bit.ly/KBVW3F via @CXJourney #brand #marketing #cem #culture
@Choypw
18 Jun
A strong customer-centric culture: Everyone working toward a common goal, with a common perspective in mind. @CXJourney | Where is customer?
@Choypw
18 Jun
Gamification for HR http://lnkd.in/5xF6si
@Choypw
18 Jun
Here's an example of negative and more positive cultures http://www.kay-lambertassociates.co.uk/how-to-avoid-a-vulture-cultureand-create-a-culture-of-construction/ via @tedcoine @timothykla #hr
@Choypw
17 Jun
All the good advertising in the world can't compare to one good personal experience. via @MossiTech #cem
@Choypw
17 Jun
Build Customer Experience by Focusing on Employee Experience With Same Vigor http://bit.ly/OVfnmU via @CXJourney @cmswire #cem #hr
@Choypw
17 Jun
Experience is never about 5 senses, but beyond: hands, head, and heart. #cem #ux
@Choypw
17 Jun
Wow Customer Experiences – Defined and Delivered http://bit.ly/Mb0cE3 via @CustExpNews #cem #voc
@Choypw
17 Jun
Pick a number between 1 and 1000. http://risd.cc/LWLpAg via @johnmaeda
@Choypw
17 Jun
It's Time to Focus on Employee Experience http://bit.ly/KGPQQ2 via @CXJourney #hr #tchat #culture #cem
@Choypw
17 Jun
Designing a Customer Experience http://bit.ly/L2vxNt via @JTinKC @TPDashboard #cem
@Choypw
17 Jun
Simplifying Loyalty Driver Analysis http://tinyurl.com/7derq9w via @bobehayes #cem
@Choypw
16 Jun
Interesting piece on happiness and failure? http://www.guardian.co.uk/lifeandstyle/2012/jun/15/happiness-is-being-a-loser-burkeman via @thecustomerblog
@Choypw
16 Jun
Changing the World, One Thank You at a Time http://bit.ly/Jylopb via @CXJourney #culture
@Choypw
16 Jun
Are these the 4 stages of the customer centric journey? http://www.customerthink.com/article/let_your_customers_inspire_you_four_stages_of_customer_centric_journey via @thecustomerblog
@Choypw
16 Jun
Customer Journey Map
Continuous Improvement http://bit.ly/ONfhh2 via @shmula @TPDashboard #cem
@Choypw
15 Jun
What's Your Customer Effort (Score)? http://ow.ly/bAA37 by @annettefranz via @LindaIreland #cem
@Choypw
15 Jun
Are Employees Your Competitive Advantage? via @shawmu @tedcoine
@Choypw
15 Jun
Remove the 7 Inhibitors to Customer Experience Success http://ow.ly/bAvlN via @MichaelHinshaw #cem
@Choypw
15 Jun
Exceptional Customer Experience - Six Steps to Achieving One - http://ow.ly/bzATk via @Brainzooming @wbendle #CEM #custserv
@Choypw
14 Jun
The new elevator pitch: Now in five slides or less http://bit.ly/Kq8Ott
@Choypw
14 Jun
Branding is Storytelling - To Thine Own Brand Be True http://buff.ly/JZlNxh via @Jon_Ferrara @Meghatron5 #Marketing
@Choypw
14 Jun
CEOs and CMOs have to be in it to deliver the customer experience? http://www.forbes.com/sites/johnellett/2012/06/13/cmos-as-bridge-builders/ via @thecustomerblog #cem
@Choypw
14 Jun
The smartest way to close the deal focuses on the bottom-line impact for the #customer http://bit.ly/LylU7b via @Sales_Source @TheForumCorp
@Choypw
14 Jun
#Brand Management and the King Oyster Principle: http://dld.bz/b5gkN via @LindaIreland @brandamentalist
@Choypw
14 Jun
The problem with traditional #CRM is that it turns people into data and relationships into rules of engagement. http://buswk.co/KpcQyC via @BW
@Choypw
14 Jun
Moving Beyond Customer Engagement to Advocacy http://bit.ly/Ls1AEs via @MichaelHinshaw @farlandgroup @RoanneNeuwirth #cem #crm
@Choypw
13 Jun
Can loyalty program's be bad for business? http://blogs.hbr.org/cs/2012/06/why_loyalty_programs_can_be_ba.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date via @thecustomerblog
@Choypw
13 Jun
What The Most Successful People Do Before Breakfast
Fast Company http://bit.ly/MrtrEp via @DeliverBliss
@Choypw
13 Jun
How To Win The Talent War
Fast Company http://bit.ly/L1k3cv via @TPDashboard
@Choypw
13 Jun
Method 10x10: Who's the Chief Experience Officer? http://10x10.method.com/whos-the-chief-experience-officer/ via @kimkorn #cem
@Choypw
13 Jun
Why Strategy Matters - Forbes http://lnkd.in/2qdRDq
@Choypw
13 Jun
Agility: the ingredient that will define next generation Leadership - Forbes http://lnkd.in/-X7NtK
@Choypw
The Essence of Touchpoint eXperience Management.
Upside down drives everything negative. Downside up reverses negative to positive.
Stay positive. Stay downside up!
25 June 2012
15 June 2012
Tweets of 6-12 Jun 2012
12 Jun
Journey Mapping Principles that Influence Business Strategy & Tactics http://bit.ly/Lx0aaA via @TPDashboard #cem
@Choypw
12 Jun
Keeping the brand experience, not as easy as it sounds? http://www.business2community.com/branding/keeping-your-brand-promise-0186551?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+B2CMarketingInsider+%28Business+2+Community%29 via @thecustomerblog @MichaelHinshaw #cem
@Choypw
12 Jun
Experience based Segmentation http://zite.to/LwHbgh via @bsdalton #cem #crm
@Choypw
12 Jun
"Customers don't want to be managed and acquired. They want to be listened to and helped." @Jon_Ferrara via @BernardoBorjas #crm #cem #scrm
@Choypw
12 Jun
"Customer co-creation is open innovation with customers" (Frank Piller) http://mass-customization.de/key-words-defined.html via @Yannigroth
@Choypw
12 Jun
Feel or die and six other essentials for creating happy customers http://www.1to1media.com/weblog/2012/06/7_ways_to_customer_happiness.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem #crm
@Choypw
11 Jun
"How consumers think about brands is shaped more by experience than adverts" http://is.gd/pHJtow via @GrahamHill #cem
@Choypw
11 Jun
Lippincott on the importance of authentic branding stories and inspiring branded experiences http://is.gd/jF3eN7 via @GrahamHill #cem
@Choypw
11 Jun
Ten Lessons from Peter Thiel's Class On Startups - Forbes http://onforb.es/LEU9qZ via @Brainzooming @thinkbigkc
@Choypw
11 Jun
How to Thank Your Employees in Only 8 Words http://ow.ly/btNV7 via @Hyken @Inc
@Choypw
10 Jun
Customer Experience – Next Competitive Battlefield
w for wow !!!!!! http://lnkd.in/UFqpdN
@Choypw
10 Jun
Canon makes every touch a “power touch”: Multichannel sales and service success story http://bit.ly/LzLNEw #cem #crm
@Choypw
10 Jun
4 Brands That Know How to Tell a Story http://lnkd.in/wEWtJH
@Choypw
9 Jun
"Breath is between conscious and subconscious." Kelly Dobson http://risd.cc/LHncYZ via @johnmaeda
@Choypw
9 Jun
Former Coke executive slams 'share of stomach' marketing campaign http://lnkd.in/ABtQJw
@Choypw
8 Jun
"how consumers think about brands is shaped more by customer experience than adverts" http://www.marketingweek.co.uk/trends/how-legends-harness-power-of-brand-story/4002075.article via @thecustomerblog #cem
@Choypw
8 Jun
Know When to Manage and When to Coach http://lnkd.in/AF225Y
@Choypw
8 Jun
Foster A Collaborative Sales Team: 5 Ways http://lnkd.in/xiy974
@Choypw
8 Jun
Customer Reference Programs at The Tipping Point http://lnkd.in/F2UFem
@Choypw
8 Jun
The Art of Letting Go http://lnkd.in/svZxvW
@Choypw
7 Jun
Useful excerpt from McKinsey book on sales operations http://tinyurl.com/6sbnlc9 via @1to1media @DonPeppers
@Choypw
7 Jun
Meetings, by Steve Jobs http://www.fastcodesign.com/1669936/meetings-are-a-skill-you-can-master-and-steve-jobs-taught-me-how via @DeliverBliss
@Choypw
7 Jun
The wise know all the whys, and let you find the hows. @johnmaeda
@Choypw
7 Jun
For B2B Marketers, the Zero Moment of Truth Is Also Mobile by @steveolenski http://goo.gl/fb/Zn3CU via @YourCustomers #cem
@Choypw
7 Jun
What do @Amazon, @LEGO_Group and @zappos have in common? http://bit.ly/L2FGpy Personal touch in #custserv via @TheForumCorp #cem
@Choypw
7 Jun
FIVE yes-or-no questions can determine whether your business is genuinely trusted by customers http://tinyurl.com/76nreu3 via @DonPeppers
@Choypw
7 Jun
Never forget that to the customer it's about one moment. Not about the trends. via @MichaelHinshaw @novologic @KateNasser #cem
@Choypw
6 Jun
@Choypw @shaunsmith_cem Wealthy consumers prefer to 'experience' except in China where the rich still prefer to acquire expensive brands.
@ShaunSmith_CEM
6 Jun
#cem Wealthy consumers are moving from 'owning' to 'experiencing'. http://bit.ly/L9Wqd3 via @ShaunSmith_CEM
@Choypw
6 Jun
The big boys in marketing are interested in the Customer Journey http://is.gd/ZG83TZ and http://is.gd/v0hB2c via @GrahamHill
@Choypw
6 Jun
#Cocreation is a double-edged sword; it increases customer value but increases employee stress http://is.gd/3YQXmh via @GrahamHill
@Choypw
6 Jun
Customer Experience #Brand Strategy - 22 Articles to Explore Your Strategy http://ow.ly/bo53x via @Brainzooming #ux #custserv #cem
@Choypw
6 Jun
Facebook Will Disappear by 2020, Says Analyst http://lnkd.in/HFdScE
@Choypw
6 Jun
A Short Manifesto on Disconnecting http://goo.gl/yBFkC via @jeanniecw
@Choypw
6 Jun
How the intersection of customer experience & performance chains can set you up to win http://www.game-changer.net/2012/06/05/3-common-innovation-mistakes/#.T84feFgnERk.twitter via @jorgebarba @clavm
@Choypw
Journey Mapping Principles that Influence Business Strategy & Tactics http://bit.ly/Lx0aaA via @TPDashboard #cem
@Choypw
12 Jun
Keeping the brand experience, not as easy as it sounds? http://www.business2community.com/branding/keeping-your-brand-promise-0186551?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+B2CMarketingInsider+%28Business+2+Community%29 via @thecustomerblog @MichaelHinshaw #cem
@Choypw
12 Jun
Experience based Segmentation http://zite.to/LwHbgh via @bsdalton #cem #crm
@Choypw
12 Jun
"Customers don't want to be managed and acquired. They want to be listened to and helped." @Jon_Ferrara via @BernardoBorjas #crm #cem #scrm
@Choypw
12 Jun
"Customer co-creation is open innovation with customers" (Frank Piller) http://mass-customization.de/key-words-defined.html via @Yannigroth
@Choypw
12 Jun
Feel or die and six other essentials for creating happy customers http://www.1to1media.com/weblog/2012/06/7_ways_to_customer_happiness.html?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+ThinkCustomersThe1to1Blog+%28Think+customers%3A+The+1to1+Blog%29 via @thecustomerblog #cem #crm
@Choypw
11 Jun
"How consumers think about brands is shaped more by experience than adverts" http://is.gd/pHJtow via @GrahamHill #cem
@Choypw
11 Jun
Lippincott on the importance of authentic branding stories and inspiring branded experiences http://is.gd/jF3eN7 via @GrahamHill #cem
@Choypw
11 Jun
Ten Lessons from Peter Thiel's Class On Startups - Forbes http://onforb.es/LEU9qZ via @Brainzooming @thinkbigkc
@Choypw
11 Jun
How to Thank Your Employees in Only 8 Words http://ow.ly/btNV7 via @Hyken @Inc
@Choypw
10 Jun
Customer Experience – Next Competitive Battlefield
w for wow !!!!!! http://lnkd.in/UFqpdN
@Choypw
10 Jun
Canon makes every touch a “power touch”: Multichannel sales and service success story http://bit.ly/LzLNEw #cem #crm
@Choypw
10 Jun
4 Brands That Know How to Tell a Story http://lnkd.in/wEWtJH
@Choypw
9 Jun
"Breath is between conscious and subconscious." Kelly Dobson http://risd.cc/LHncYZ via @johnmaeda
@Choypw
9 Jun
Former Coke executive slams 'share of stomach' marketing campaign http://lnkd.in/ABtQJw
@Choypw
8 Jun
"how consumers think about brands is shaped more by customer experience than adverts" http://www.marketingweek.co.uk/trends/how-legends-harness-power-of-brand-story/4002075.article via @thecustomerblog #cem
@Choypw
8 Jun
Know When to Manage and When to Coach http://lnkd.in/AF225Y
@Choypw
8 Jun
Foster A Collaborative Sales Team: 5 Ways http://lnkd.in/xiy974
@Choypw
8 Jun
Customer Reference Programs at The Tipping Point http://lnkd.in/F2UFem
@Choypw
8 Jun
The Art of Letting Go http://lnkd.in/svZxvW
@Choypw
7 Jun
Useful excerpt from McKinsey book on sales operations http://tinyurl.com/6sbnlc9 via @1to1media @DonPeppers
@Choypw
7 Jun
Meetings, by Steve Jobs http://www.fastcodesign.com/1669936/meetings-are-a-skill-you-can-master-and-steve-jobs-taught-me-how via @DeliverBliss
@Choypw
7 Jun
The wise know all the whys, and let you find the hows. @johnmaeda
@Choypw
7 Jun
For B2B Marketers, the Zero Moment of Truth Is Also Mobile by @steveolenski http://goo.gl/fb/Zn3CU via @YourCustomers #cem
@Choypw
7 Jun
What do @Amazon, @LEGO_Group and @zappos have in common? http://bit.ly/L2FGpy Personal touch in #custserv via @TheForumCorp #cem
@Choypw
7 Jun
FIVE yes-or-no questions can determine whether your business is genuinely trusted by customers http://tinyurl.com/76nreu3 via @DonPeppers
@Choypw
7 Jun
Never forget that to the customer it's about one moment. Not about the trends. via @MichaelHinshaw @novologic @KateNasser #cem
@Choypw
6 Jun
@Choypw @shaunsmith_cem Wealthy consumers prefer to 'experience' except in China where the rich still prefer to acquire expensive brands.
@ShaunSmith_CEM
6 Jun
#cem Wealthy consumers are moving from 'owning' to 'experiencing'. http://bit.ly/L9Wqd3 via @ShaunSmith_CEM
@Choypw
6 Jun
The big boys in marketing are interested in the Customer Journey http://is.gd/ZG83TZ and http://is.gd/v0hB2c via @GrahamHill
@Choypw
6 Jun
#Cocreation is a double-edged sword; it increases customer value but increases employee stress http://is.gd/3YQXmh via @GrahamHill
@Choypw
6 Jun
Customer Experience #Brand Strategy - 22 Articles to Explore Your Strategy http://ow.ly/bo53x via @Brainzooming #ux #custserv #cem
@Choypw
6 Jun
Facebook Will Disappear by 2020, Says Analyst http://lnkd.in/HFdScE
@Choypw
6 Jun
A Short Manifesto on Disconnecting http://goo.gl/yBFkC via @jeanniecw
@Choypw
6 Jun
How the intersection of customer experience & performance chains can set you up to win http://www.game-changer.net/2012/06/05/3-common-innovation-mistakes/#.T84feFgnERk.twitter via @jorgebarba @clavm
@Choypw
Tweets of 30 May-5 Jun 2012
5 Jun
5 Ways To Be An Entrepreneur For Life http://lnkd.in/YgnyTi
@Choypw
5 Jun
@Choypw RE OPtimisation. Cos want stuff. Partners want stuff. Customers want stuff. Others want stuff too. You have to find an optimum
@GrahamHill
5 Jun
Evidence that value-in-use throughout the lifecycle of goods is a key driver of repurchase http://is.gd/BjAFuf via @grahamhill #sdlogic
@Choypw
5 Jun
@Choypw They are trade-offs around how much value is available to be created by each party. Don't worry about the XYZisation word
@GrahamHill
5 Jun
@GrahamHill But what do you mean by "optimising trade-offs?" Why optimize not maximize nor minimize? What are the trade-offs?
@Choypw
5 Jun
Play to win as opposed to playing not to lose. @JohnDiJulius
@Choypw
5 Jun
If every dollar spent on #customer #experience is matched by a dollar for the #employee #experience, results accelerate via @mikewittenstein
@Choypw
5 Jun
The Art of Listening and Its Impact on the Customer Experience
http://Loyalty360.org http://lnkd.in/q2P-u5
@Choypw
5 Jun
5 Leadership Behaviors Loyal Employees Trust http://lnkd.in/GeGX_y
@Choypw
5 Jun
Our (global) Consumer Trend Seminars (Aug-Oct 2012). Give half a day & leave fully in the know! http://bit.ly/Ibu1nM via @trendwatching
@Choypw
4 Jun
@Choypw pretty much all companies with large numbers of customers. Banks, telcos, airlines...
@GrahamHill
4 Jun
Business is about optimising trade-offs. Not about putting customers first. via @GrahamHill #scrm #cem #crm
Example?
@Choypw
4 Jun
"The past is history, the future is a mystery, and today is a gift. That is why we call it the present." Kung Fu Panda via @johnmaeda
@Choypw
3 Jun
Customer Journey Map
Experience Research http://bit.ly/L5yzcI via @TPDashboard #cem #ux
@Choypw
2 Jun
Tom Nies: Putting the burden down http://www.sbnonline.com/2012/02/tom-nies-putting-the-burden-down/#.T8oqg1YJ3G0.twitter via @jvdt
@Choypw
2 Jun
Build a Product Customers Will Buy: 5 Tips http://bit.ly/LgzkSl via @Inc @TPDashboard
@Choypw
2 Jun
32 Innovations That Will Change Your Tomorrow http://nyti.ms/LTQisp via @frogdesign @NYTmag
@Choypw
2 Jun
"Make a customer, not a sale." Katherine Barchetti via @KentHuffman #cem #crm #custserv
@Choypw
2 Jun
Consumers Do/Don’t Want Relationships With Brands http://feedly.com/k/N4hx5l via @wimrampen
@Choypw
2 Jun
Understand What Customer Journey Mapping is all about: http://bit.ly/KwkDgk via @motivstrategies @TPDashboard #cem
@Choypw
2 Jun
Passion is the emotional fuel that drives your vision. @JohnDiJulius
@Choypw
2 Jun
Interesting video on Customer Journey Mapping http://bit.ly/KwjPIz via @rmukeshgupta @TPDashboard #cem
@Choypw
1 Jun
Service Excellence- Deconstructing the Magic http://lnkd.in/J5XaxS
@Choypw
1 Jun
The Simple Solution For Improved Performance - Forbes http://lnkd.in/aTFS3a
@Choypw
1 Jun
Too Funny: Google wants .LOL Domain http://lnkd.in/KW8afC
@Choypw
1 Jun
Principle no 1 for using money to get happy: Buy experiences instead of things http://hvrd.me/KO7y0G via @KrisOestergaard @joepine
@Choypw
1 Jun
Holistic experience design and the Experience Economy by @pedrocustodio http://bit.ly/M3I8NR via @joepine
@Choypw
1 Jun
"Noise is music that people don't want to hear." @DanielCavicchi via @johnmaeda
@Choypw
1 Jun
"Is more always better? Sometimes, only better is better." @ThisIsSethsBlog
@Choypw
1 Jun
Service Design Inspiration http://bit.ly/LcfaZY via @GrahamHill @Cuatripatipedo #servicedesign
@Choypw
1 Jun
Leading Through Connections http://lnkd.in/-KB43z
@Choypw
1 Jun
Customer Expectations for Trust are Rising http://lnkd.in/h4jEsi
@Choypw
1 Jun
Four Ways Brands Can Build Better Relationships http://lnkd.in/Ww-xgn
@Choypw
1 Jun
The 8 keys to successful branding - why Mad Men and bourbon are not going to cut it http://lnkd.in/nunB8B
@Choypw
1 Jun
A Simple Tool You Need to Manage Innovation http://lnkd.in/4gYA8Q
@Choypw
1 Jun
Gamification and motivation: Tapping into psychology via @iMediaTweet http://bit.ly/JTzZci featuring @mich8elwu @bjfogg #scem #socbiz
@Choypw
31 May
20 Revealing Stats, Charts, and Graphs Every Marketer Should Know http://buff.ly/JZJglA via @Jon_Ferrara #cem #crm #ux
@Choypw
31 May
Achieving #Brand Integrity http://goo.gl/pL7Xh via @jeanniecw @CXJourney #cem #ux
@Choypw
31 May
3 Secret Weapons For Better Communication, From Professional Actors http://is.gd/e6f6Dz via @GrahamHill
@Choypw
30 May
Lessons in Complementary Leadership from Disney and Coca-Cola - Forbes http://lnkd.in/Dk6ukx
@Choypw
30 May
Creativity and customer intimacy are key according to IBM CEO survey: http://is.gd/czyp6i via @GrahamHill @GregKinsey
@Choypw
30 May
MADE BETTER IN CHINA http://is.gd/AJNFEQ via @GrahamHill @gleonhard
@Choypw
30 May
The Power of Persuasion, Effective Use of Influencer #Marketing http://buff.ly/LkwHAI via @Jon_Ferrara
@Choypw
30 May
Three tips for #smartcompanies to support #smartcustomers. http://ow.ly/be0vq via @MichaelHinshaw
@Choypw
30 May
Creative Strategy Lessons from the 100 Most Creative People in Business 2012 http://ow.ly/1k582g via @EQRocksEQHeals
@Choypw
5 Ways To Be An Entrepreneur For Life http://lnkd.in/YgnyTi
@Choypw
5 Jun
@Choypw RE OPtimisation. Cos want stuff. Partners want stuff. Customers want stuff. Others want stuff too. You have to find an optimum
@GrahamHill
5 Jun
Evidence that value-in-use throughout the lifecycle of goods is a key driver of repurchase http://is.gd/BjAFuf via @grahamhill #sdlogic
@Choypw
5 Jun
@Choypw They are trade-offs around how much value is available to be created by each party. Don't worry about the XYZisation word
@GrahamHill
5 Jun
@GrahamHill But what do you mean by "optimising trade-offs?" Why optimize not maximize nor minimize? What are the trade-offs?
@Choypw
5 Jun
Play to win as opposed to playing not to lose. @JohnDiJulius
@Choypw
5 Jun
If every dollar spent on #customer #experience is matched by a dollar for the #employee #experience, results accelerate via @mikewittenstein
@Choypw
5 Jun
The Art of Listening and Its Impact on the Customer Experience
http://Loyalty360.org http://lnkd.in/q2P-u5
@Choypw
5 Jun
5 Leadership Behaviors Loyal Employees Trust http://lnkd.in/GeGX_y
@Choypw
5 Jun
Our (global) Consumer Trend Seminars (Aug-Oct 2012). Give half a day & leave fully in the know! http://bit.ly/Ibu1nM via @trendwatching
@Choypw
4 Jun
@Choypw pretty much all companies with large numbers of customers. Banks, telcos, airlines...
@GrahamHill
4 Jun
Business is about optimising trade-offs. Not about putting customers first. via @GrahamHill #scrm #cem #crm
Example?
@Choypw
4 Jun
"The past is history, the future is a mystery, and today is a gift. That is why we call it the present." Kung Fu Panda via @johnmaeda
@Choypw
3 Jun
Customer Journey Map
Experience Research http://bit.ly/L5yzcI via @TPDashboard #cem #ux
@Choypw
2 Jun
Tom Nies: Putting the burden down http://www.sbnonline.com/2012/02/tom-nies-putting-the-burden-down/#.T8oqg1YJ3G0.twitter via @jvdt
@Choypw
2 Jun
Build a Product Customers Will Buy: 5 Tips http://bit.ly/LgzkSl via @Inc @TPDashboard
@Choypw
2 Jun
32 Innovations That Will Change Your Tomorrow http://nyti.ms/LTQisp via @frogdesign @NYTmag
@Choypw
2 Jun
"Make a customer, not a sale." Katherine Barchetti via @KentHuffman #cem #crm #custserv
@Choypw
2 Jun
Consumers Do/Don’t Want Relationships With Brands http://feedly.com/k/N4hx5l via @wimrampen
@Choypw
2 Jun
Understand What Customer Journey Mapping is all about: http://bit.ly/KwkDgk via @motivstrategies @TPDashboard #cem
@Choypw
2 Jun
Passion is the emotional fuel that drives your vision. @JohnDiJulius
@Choypw
2 Jun
Interesting video on Customer Journey Mapping http://bit.ly/KwjPIz via @rmukeshgupta @TPDashboard #cem
@Choypw
1 Jun
Service Excellence- Deconstructing the Magic http://lnkd.in/J5XaxS
@Choypw
1 Jun
The Simple Solution For Improved Performance - Forbes http://lnkd.in/aTFS3a
@Choypw
1 Jun
Too Funny: Google wants .LOL Domain http://lnkd.in/KW8afC
@Choypw
1 Jun
Principle no 1 for using money to get happy: Buy experiences instead of things http://hvrd.me/KO7y0G via @KrisOestergaard @joepine
@Choypw
1 Jun
Holistic experience design and the Experience Economy by @pedrocustodio http://bit.ly/M3I8NR via @joepine
@Choypw
1 Jun
"Noise is music that people don't want to hear." @DanielCavicchi via @johnmaeda
@Choypw
1 Jun
"Is more always better? Sometimes, only better is better." @ThisIsSethsBlog
@Choypw
1 Jun
Service Design Inspiration http://bit.ly/LcfaZY via @GrahamHill @Cuatripatipedo #servicedesign
@Choypw
1 Jun
Leading Through Connections http://lnkd.in/-KB43z
@Choypw
1 Jun
Customer Expectations for Trust are Rising http://lnkd.in/h4jEsi
@Choypw
1 Jun
Four Ways Brands Can Build Better Relationships http://lnkd.in/Ww-xgn
@Choypw
1 Jun
The 8 keys to successful branding - why Mad Men and bourbon are not going to cut it http://lnkd.in/nunB8B
@Choypw
1 Jun
A Simple Tool You Need to Manage Innovation http://lnkd.in/4gYA8Q
@Choypw
1 Jun
Gamification and motivation: Tapping into psychology via @iMediaTweet http://bit.ly/JTzZci featuring @mich8elwu @bjfogg #scem #socbiz
@Choypw
31 May
20 Revealing Stats, Charts, and Graphs Every Marketer Should Know http://buff.ly/JZJglA via @Jon_Ferrara #cem #crm #ux
@Choypw
31 May
Achieving #Brand Integrity http://goo.gl/pL7Xh via @jeanniecw @CXJourney #cem #ux
@Choypw
31 May
3 Secret Weapons For Better Communication, From Professional Actors http://is.gd/e6f6Dz via @GrahamHill
@Choypw
30 May
Lessons in Complementary Leadership from Disney and Coca-Cola - Forbes http://lnkd.in/Dk6ukx
@Choypw
30 May
Creativity and customer intimacy are key according to IBM CEO survey: http://is.gd/czyp6i via @GrahamHill @GregKinsey
@Choypw
30 May
MADE BETTER IN CHINA http://is.gd/AJNFEQ via @GrahamHill @gleonhard
@Choypw
30 May
The Power of Persuasion, Effective Use of Influencer #Marketing http://buff.ly/LkwHAI via @Jon_Ferrara
@Choypw
30 May
Three tips for #smartcompanies to support #smartcustomers. http://ow.ly/be0vq via @MichaelHinshaw
@Choypw
30 May
Creative Strategy Lessons from the 100 Most Creative People in Business 2012 http://ow.ly/1k582g via @EQRocksEQHeals
@Choypw
05 June 2012
Tweets of 23-29 May 2012
29 May
Understand your Tipping Points http://ow.ly/bbLZb via @wimrampen @colinshaw_cx #CEM #custserv
@Choypw
29 May
The Future of Branding http://goo.gl/fb/yWlnF via @yourcustomers
@Choypw
29 May
The experience economy http://cdixon.org/2012/05/26/the-experience-economy/ @cdixon #cem
@Choypw
28 May
World Class Customer Experience http://lnkd.in/ge3eQd
@Choypw
28 May
Marketing Influence: The Power of Persuasion - Forbes http://lnkd.in/5UF8na
@Choypw
28 May
#Marketing Needs a New Metaphor http://ow.ly/b3Rks via @HarvardBiz @BrianWSelden #cocreation
@Choypw
28 May
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia @ralph_ohr #designthinking
@Choypw
28 May
Let’s Be Less Productive http://nyti.ms/KtGDYb via @stevefurman
@Choypw
27 May
Beginning the Mobile Giving Dialogue http://blog.effectiveui.com/?p=8442 #cem #ux
@Choypw
27 May
Design Museum Boston + Smallbean+ Samsonite Part2 http://designingamuseum.ning.com/profiles/blogs/design-museum-boston #cem #ux
@Choypw
27 May
Patient Journey Map http://www.christieauw.com/Remote-Patient-Follow-Up-System-on-going #cem #ux
@Choypw
27 May
CX Journey: How Do You Test on Forgettability? http://lnkd.in/7QGcx2
@Choypw
27 May
The Genius Behind Steve Jobs’ Ability to Innovate | Business 2 Community http://lnkd.in/9Ta5zM
@Choypw
26 May
Should employees break the rules to help customers? http://bit.ly/6aOsqj via @ariegoldshlager #cem
@Choypw
26 May
Confusion is a word we have invented for an order which is not understood. via @DrEricWood
@Choypw
25 May
Why A Brand Matters http://lnkd.in/9fpvrc
@Choypw
25 May
Focus on Employee Engagement http://ow.ly/b4yfc via @sarahhedayati @impactlearning
@Choypw
25 May
A Habit of a Truly Memorable Person? Collect Experiences http://bit.ly/KtqzYB via @joepine @gostonemantel @incmagazine @jeff_haden #cem
@Choypw
25 May
Are Your Customers Hostages, Victims, or Participants? http://is.gd/ZumtQ2 via @GrahamHill #scrm
@Choypw
25 May
Facebook "likes" = loyalty? Show me data on a traditional brand. http://ow.ly/b82YU via @bsdalton #scrm
@Choypw
25 May
Boston Consulting Group quantifies the cost of losing consumer trust http://bit.ly/KRE0NT via @tpdashboard @rwang0 #crm #cem
@Choypw
25 May
Customer journey mapping exercise by Jason Goldberg http://instagr.am/p/K-9Nfoy8cd/ via @socialshark @crossview_inc @retailgeek #cem
@Choypw
25 May
The End Of #Brand Arrogance http://bit.ly/KRAJOJ via @tpdashboard @brandinginsider
@Choypw
25 May
Business promises. Customer promises. http://ht.ly/aypTp via @meannie @knealemann
@Choypw
24 May
"What one *wants* to do and what one is *capable* of doing needs to align." @johnmaeda
@Choypw
24 May
Really nice examples of customer journey maps http://j.mp/KfV3uB via @liou #servicedesign #cem
@Choypw
24 May
The customer has started the conversation w/o you! via @Jon_Ferrara #crm #cem
@Choypw
23 May
3 customer myths http://blogs.hbr.org/cs/2012/05/three_myths_about_customer_eng.html via @thecustomerblog #cem
@Choypw
23 May
Mending Gaps in the Dynamic Customer Journey http://shar.es/qgFnI via @PlurisMarketing @Loyalty360 @TPDashboard #cem
@Choypw
Understand your Tipping Points http://ow.ly/bbLZb via @wimrampen @colinshaw_cx #CEM #custserv
@Choypw
29 May
The Future of Branding http://goo.gl/fb/yWlnF via @yourcustomers
@Choypw
29 May
The experience economy http://cdixon.org/2012/05/26/the-experience-economy/ @cdixon #cem
@Choypw
28 May
World Class Customer Experience http://lnkd.in/ge3eQd
@Choypw
28 May
Marketing Influence: The Power of Persuasion - Forbes http://lnkd.in/5UF8na
@Choypw
28 May
#Marketing Needs a New Metaphor http://ow.ly/b3Rks via @HarvardBiz @BrianWSelden #cocreation
@Choypw
28 May
Define the problem at the level of the behaviors http://bit.ly/MNdBDl via @Jabaldaia @ralph_ohr #designthinking
@Choypw
28 May
Let’s Be Less Productive http://nyti.ms/KtGDYb via @stevefurman
@Choypw
27 May
Beginning the Mobile Giving Dialogue http://blog.effectiveui.com/?p=8442 #cem #ux
@Choypw
27 May
Design Museum Boston + Smallbean+ Samsonite Part2 http://designingamuseum.ning.com/profiles/blogs/design-museum-boston #cem #ux
@Choypw
27 May
Patient Journey Map http://www.christieauw.com/Remote-Patient-Follow-Up-System-on-going #cem #ux
@Choypw
27 May
CX Journey: How Do You Test on Forgettability? http://lnkd.in/7QGcx2
@Choypw
27 May
The Genius Behind Steve Jobs’ Ability to Innovate | Business 2 Community http://lnkd.in/9Ta5zM
@Choypw
26 May
Should employees break the rules to help customers? http://bit.ly/6aOsqj via @ariegoldshlager #cem
@Choypw
26 May
Confusion is a word we have invented for an order which is not understood. via @DrEricWood
@Choypw
25 May
Why A Brand Matters http://lnkd.in/9fpvrc
@Choypw
25 May
Focus on Employee Engagement http://ow.ly/b4yfc via @sarahhedayati @impactlearning
@Choypw
25 May
A Habit of a Truly Memorable Person? Collect Experiences http://bit.ly/KtqzYB via @joepine @gostonemantel @incmagazine @jeff_haden #cem
@Choypw
25 May
Are Your Customers Hostages, Victims, or Participants? http://is.gd/ZumtQ2 via @GrahamHill #scrm
@Choypw
25 May
Facebook "likes" = loyalty? Show me data on a traditional brand. http://ow.ly/b82YU via @bsdalton #scrm
@Choypw
25 May
Boston Consulting Group quantifies the cost of losing consumer trust http://bit.ly/KRE0NT via @tpdashboard @rwang0 #crm #cem
@Choypw
25 May
Customer journey mapping exercise by Jason Goldberg http://instagr.am/p/K-9Nfoy8cd/ via @socialshark @crossview_inc @retailgeek #cem
@Choypw
25 May
The End Of #Brand Arrogance http://bit.ly/KRAJOJ via @tpdashboard @brandinginsider
@Choypw
25 May
Business promises. Customer promises. http://ht.ly/aypTp via @meannie @knealemann
@Choypw
24 May
"What one *wants* to do and what one is *capable* of doing needs to align." @johnmaeda
@Choypw
24 May
Really nice examples of customer journey maps http://j.mp/KfV3uB via @liou #servicedesign #cem
@Choypw
24 May
The customer has started the conversation w/o you! via @Jon_Ferrara #crm #cem
@Choypw
23 May
3 customer myths http://blogs.hbr.org/cs/2012/05/three_myths_about_customer_eng.html via @thecustomerblog #cem
@Choypw
23 May
Mending Gaps in the Dynamic Customer Journey http://shar.es/qgFnI via @PlurisMarketing @Loyalty360 @TPDashboard #cem
@Choypw
Tweets of 16-22 May 2012
22 May
8 Rules For Creating A Passionate Work Culture
Fast Company - http://www.fastcompany.com/1837853/8-rules-for-creating-a-passionate-work-culture
@Choypw
22 May
Managing in the Experience Economy webcast by @joepine http://bit.ly/ABlu7B via @AMAnet #cem
@Choypw
22 May
Why Successful Branding Still Happens Offline http://lnkd.in/aiGVCW
@Choypw
22 May
@Choypw But the exchanged product is a value proposition. You are buying a call option to use the product to create value in the future
@GrahamHill
22 May
@Choypw That doesn't mean that resources (e.g. the Co's products in exchange for the customer's cash) can't be exchanged
@GrahamHill
22 May
@Choypw Enlightened service views each as queens, who co-create the value they want together. Service is no longer delivered, but co-created
@GrahamHill
22 May
@Choypw Traditional service is about delivery. It assumes that the Co is a knight and the customer a pawn.
@GrahamHill
22 May
@GrahamHill Service is about both delivery & co-creation? Similar to value-in-exchange & value-in-use? Deliverable of service is experience.
@Choypw
22 May
How do you make your service tangible? http://huddlespaces.com/2012/05/how-do-you-make-your-service-tangible/ via @GrahamHill @AnthonyQuinnArt @Huddlespaces #ServiceDesign
@Choypw
22 May
@Choypw Is service about delivery... or is it about co-creation of value by each party at the same time #sdlogic
@GrahamHill
22 May
@GrahamHill Service is how firm serves: one way. Experience is how user perceives: two-way. That's how I always define #custserv and #cem.
@Choypw
22 May
Does all of #servicedesign lie within experience design? via @GrahamHill | It again depends on how service and experience are defined.
@Choypw
22 May
Is #servicedesign a subset of experience design? via @GrahamHill | Definitely! #cem #ux
@Choypw
22 May
Every business decision must have "customer benefit" as top of mind requirement - with measured results. via @TPDashboard @ValaAfshar #cem
@Choypw
22 May
Customer Experience Quality = Perception of Brand = Business Results. via @TPDashboard @TimothyWhalin #cem
@Choypw
21 May
@Choypw @GrahamHill nope. Same same. I agree. Solve need=positive outcome.
@bsdalton
21 May
8 Core Beliefs of Extraordinary Bosses http://lnkd.in/Z8CH6M
@Choypw
21 May
Speaking indirectly through other people multiplies (×) the mouths but divides (÷) the message. via @johnmaeda
@Choypw
21 May
"But love is a human emotion." Neo "No. It is a word. What matters is the connection it implies." Ramakandra via @johnmaeda
@Choypw
21 May
@Choypw Solving needs is much better than ignoring them. But there is a deeper and broader level for those Cos who need an edge
@GrahamHill
21 May
@GrahamHill So instead of solving needs, firm should go solve desires, or wants.
@Choypw
21 May
@Choypw But subconsiously you may desire a range of other outcomes too. 95% of decisioning is subconsious. I am therefore I desire outcomes
@GrahamHill
21 May
@Choypw If I ask you what you need you will give me a cognitively biased response. I thnk therefore I need. That's one set of outcomes
@GrahamHill
21 May
@GrahamHill @bsdalton Any difference between "solve my needs" and "create outcomes I desire"? Create outcomes I desire = solve my needs?
@Choypw
21 May
It's more than just solve my needs. It's more about help me create outcomes I desire. Works at conscious & sub-conscious levels @GrahamHill
@Choypw
20 May
New from Cathay Pacific: Show your i-Phone Klout at 40+ and get access to airline lounge at SFO http://tinyurl.com/75bopn7 via @DonPeppers #cem
@Choypw
20 May
5 Tips on How to Present Like Steve Jobs http://entrepreneur.com/ http://lnkd.in/afF_Hd
@Choypw
20 May
VALUE CO-CREATION IN THE DELIVERY OF OUTCOME-BASED CONTRACTS FOR BUSINESS-TO-BUSINESS SERVICE http://www.aimresearch.org/uploads/File/Working%20Papers/valueB2Bservice_5_1_2.pdf
@Choypw
20 May
Eg. Porsche can only see mkt for ownership. can't see mkt for driving a Porsche for a day. Outcomes change boundaries of mkt. @ireneclng
@Choypw
20 May
Customer outcomes r not yet focus of coz because they see only the market they can serve. OBC cd double mkt becos of the unservd. @ireneclng
@Choypw
20 May
Designing simplicity http://www.slideshare.net/DaveHogue/the-complexity-curve-how-to-design-for-simplicity-sxsw-march-2012 via @DaveHogue #ux
@Choypw
20 May
How Famous Brands Got Their Names, Logos http://lnkd.in/vbUZVm
@Choypw
19 May
Customer experience is a journey not a destination. https://vimeo.com/41537027 via @12mst #CEM
@Choypw
19 May
The Top Ten Myths of Modern China http://lnkd.in/zfrBrt
@Choypw
19 May
1 Thing Every New Hire Should Get On Their First Day http://lnkd.in/GHgtSN
@Choypw
19 May
Your startup’s top 3 priorities; Reach, Retention, Revenue by @ttunguz http://bit.ly/KpBM8q via @Jon_Ferrara
@Choypw
19 May
Everything is a service http://ow.ly/aSiGi via @wimrampen @GrahamHill @RobertLusch @sly #cem #ux #custserv #crm
@Choypw
18 May
"Intimacy comes from creating distance so that you can objectively see where you're standing on each other's toes." @johnmaeda
@Choypw
18 May
Mapping the Journey http://www.slideshare.net/jaminhegeman/mapping-the-journey-experience-beyond-the-screen by @jamin via @wimrampen #cem #ux
@Choypw
18 May
"Good judgement comes from experience and experience comes from bad judgement." Fred Rica via @sherhass
@Choypw
18 May
Solving needs or exceeding expectations - which is most important? - http://www.aveus.com/customer_experience_for_profit/2012/05/14/195/guest_stan_phelps_solving_needs_or_exceeding_expectations_-_which_is_most_important via @LindaIreland #cem
@Choypw
18 May
The Inexperience Advantage http://lnkd.in/k5H6zS
@Choypw
18 May
9 rules to building #customer trust from @Sales_Source http://bit.ly/Mo0Xgg via @TheForumCorp #crm
@Choypw
18 May
"A good story isn't about 1 + 1 = 2. It's when 1 + 1 = 3." Ken Burns http://risd.cc/KAfXpp via @kottke @johnmaeda
@Choypw
18 May
Three elements of @DunnBrosCoffees brand: "distinctive, connected and real” http://bit.ly/JwKRkC via @jimtincher @joepine #cem
@Choypw
18 May
How does @DunnBrosCoffees create a unique customer experience? Learn about "Non-Chain Chain" http://bit.ly/JwKsP5 via @joepine @jimtincher
@Choypw
18 May
Empathy: The Most Valuable Thing They Teach at HBS http://lnkd.in/_s_xmY
@Choypw
18 May
If you customize a good, it becomes a service. Customize a service, it becomes an experience. @joepine at #imspi via @Jim_Roddy
@Choypw
17 May
Jobs-to-be-done's place in a customer-centric organization http://wp.me/pbOIs-1Ri by @bhc3 @MarkTamis #scrm #crm #cem
@Choypw
17 May
4 Types of #Innovation (and how to approach them) http://feedly.com/k/LclPrq via @wimrampen
@Choypw
17 May
Inspiring Employee Motivation in the Workplace http://bit.ly/KNdhUT via @TPDashboard #hr #workplace
@Choypw
17 May
Your friends were once strangers to you. And right now, you're a stranger to millions of people. via @chadschomber
@Choypw
16 May
Are you mapping out a wonderful client experience? http://ow.ly/aPB5n via @andybondurant #cem
@Choypw
16 May
The Story of Send http://lnkd.in/vm6MTE
@Choypw
16 May
Ten Laws Of The Modern World - http://Forbes.com http://lnkd.in/QH8cKh
@Choypw
16 May
It's Time to Rethink Continuous Improvement http://lnkd.in/yUhG7h
@Choypw
16 May
Why Successful Branding Still Happens Offline http://lnkd.in/Tmr8HA
@Choypw
16 May
Advertising People Are The New Advertising Medium - Forbes http://lnkd.in/7kYm9e
@Choypw
16 May
Integrated Marketing: If You Knew It, You'd Do It http://lnkd.in/drNjSP
@Choypw
16 May
A Common Sense Approach To Measuring Brand Perception http://lnkd.in/jcw76j
@Choypw
16 May
You need to create a Customer Journey map to improve and change touchpoints at every level via @allegiancetweet #cem
@Choypw
16 May
Connecting the dots of word of mouth, customer loyalty and customer service
Adrian Swinscoe - http://www.adrianswinscoe.com/blog/connecting-the-dots-of-word-of-mouth-customer-loyalty-and-customer-service/ #cem
@Choypw
16 May
3 #tips to win the hearts of your #sales force and increasing their power http://bit.ly/Mg02yx via @Inc @TheForumCorp
@Choypw
16 May
The hierarchy of #innovation: http://bit.ly/KrNPEZ via @joepine @kimkorn @insitevc @roughtype
@Choypw
16 May
Brands Under Pressure: The Brand Lives in the Employees’ Voice http://goo.gl/CFwo9 via @JamieCrager @jeanniecw
@Choypw
8 Rules For Creating A Passionate Work Culture
Fast Company - http://www.fastcompany.com/1837853/8-rules-for-creating-a-passionate-work-culture
@Choypw
22 May
Managing in the Experience Economy webcast by @joepine http://bit.ly/ABlu7B via @AMAnet #cem
@Choypw
22 May
Why Successful Branding Still Happens Offline http://lnkd.in/aiGVCW
@Choypw
22 May
@Choypw But the exchanged product is a value proposition. You are buying a call option to use the product to create value in the future
@GrahamHill
22 May
@Choypw That doesn't mean that resources (e.g. the Co's products in exchange for the customer's cash) can't be exchanged
@GrahamHill
22 May
@Choypw Enlightened service views each as queens, who co-create the value they want together. Service is no longer delivered, but co-created
@GrahamHill
22 May
@Choypw Traditional service is about delivery. It assumes that the Co is a knight and the customer a pawn.
@GrahamHill
22 May
@GrahamHill Service is about both delivery & co-creation? Similar to value-in-exchange & value-in-use? Deliverable of service is experience.
@Choypw
22 May
How do you make your service tangible? http://huddlespaces.com/2012/05/how-do-you-make-your-service-tangible/ via @GrahamHill @AnthonyQuinnArt @Huddlespaces #ServiceDesign
@Choypw
22 May
@Choypw Is service about delivery... or is it about co-creation of value by each party at the same time #sdlogic
@GrahamHill
22 May
@GrahamHill Service is how firm serves: one way. Experience is how user perceives: two-way. That's how I always define #custserv and #cem.
@Choypw
22 May
Does all of #servicedesign lie within experience design? via @GrahamHill | It again depends on how service and experience are defined.
@Choypw
22 May
Is #servicedesign a subset of experience design? via @GrahamHill | Definitely! #cem #ux
@Choypw
22 May
Every business decision must have "customer benefit" as top of mind requirement - with measured results. via @TPDashboard @ValaAfshar #cem
@Choypw
22 May
Customer Experience Quality = Perception of Brand = Business Results. via @TPDashboard @TimothyWhalin #cem
@Choypw
21 May
@Choypw @GrahamHill nope. Same same. I agree. Solve need=positive outcome.
@bsdalton
21 May
8 Core Beliefs of Extraordinary Bosses http://lnkd.in/Z8CH6M
@Choypw
21 May
Speaking indirectly through other people multiplies (×) the mouths but divides (÷) the message. via @johnmaeda
@Choypw
21 May
"But love is a human emotion." Neo "No. It is a word. What matters is the connection it implies." Ramakandra via @johnmaeda
@Choypw
21 May
@Choypw Solving needs is much better than ignoring them. But there is a deeper and broader level for those Cos who need an edge
@GrahamHill
21 May
@GrahamHill So instead of solving needs, firm should go solve desires, or wants.
@Choypw
21 May
@Choypw But subconsiously you may desire a range of other outcomes too. 95% of decisioning is subconsious. I am therefore I desire outcomes
@GrahamHill
21 May
@Choypw If I ask you what you need you will give me a cognitively biased response. I thnk therefore I need. That's one set of outcomes
@GrahamHill
21 May
@GrahamHill @bsdalton Any difference between "solve my needs" and "create outcomes I desire"? Create outcomes I desire = solve my needs?
@Choypw
21 May
It's more than just solve my needs. It's more about help me create outcomes I desire. Works at conscious & sub-conscious levels @GrahamHill
@Choypw
20 May
New from Cathay Pacific: Show your i-Phone Klout at 40+ and get access to airline lounge at SFO http://tinyurl.com/75bopn7 via @DonPeppers #cem
@Choypw
20 May
5 Tips on How to Present Like Steve Jobs http://entrepreneur.com/ http://lnkd.in/afF_Hd
@Choypw
20 May
VALUE CO-CREATION IN THE DELIVERY OF OUTCOME-BASED CONTRACTS FOR BUSINESS-TO-BUSINESS SERVICE http://www.aimresearch.org/uploads/File/Working%20Papers/valueB2Bservice_5_1_2.pdf
@Choypw
20 May
Eg. Porsche can only see mkt for ownership. can't see mkt for driving a Porsche for a day. Outcomes change boundaries of mkt. @ireneclng
@Choypw
20 May
Customer outcomes r not yet focus of coz because they see only the market they can serve. OBC cd double mkt becos of the unservd. @ireneclng
@Choypw
20 May
Designing simplicity http://www.slideshare.net/DaveHogue/the-complexity-curve-how-to-design-for-simplicity-sxsw-march-2012 via @DaveHogue #ux
@Choypw
20 May
How Famous Brands Got Their Names, Logos http://lnkd.in/vbUZVm
@Choypw
19 May
Customer experience is a journey not a destination. https://vimeo.com/41537027 via @12mst #CEM
@Choypw
19 May
The Top Ten Myths of Modern China http://lnkd.in/zfrBrt
@Choypw
19 May
1 Thing Every New Hire Should Get On Their First Day http://lnkd.in/GHgtSN
@Choypw
19 May
Your startup’s top 3 priorities; Reach, Retention, Revenue by @ttunguz http://bit.ly/KpBM8q via @Jon_Ferrara
@Choypw
19 May
Everything is a service http://ow.ly/aSiGi via @wimrampen @GrahamHill @RobertLusch @sly #cem #ux #custserv #crm
@Choypw
18 May
"Intimacy comes from creating distance so that you can objectively see where you're standing on each other's toes." @johnmaeda
@Choypw
18 May
Mapping the Journey http://www.slideshare.net/jaminhegeman/mapping-the-journey-experience-beyond-the-screen by @jamin via @wimrampen #cem #ux
@Choypw
18 May
"Good judgement comes from experience and experience comes from bad judgement." Fred Rica via @sherhass
@Choypw
18 May
Solving needs or exceeding expectations - which is most important? - http://www.aveus.com/customer_experience_for_profit/2012/05/14/195/guest_stan_phelps_solving_needs_or_exceeding_expectations_-_which_is_most_important via @LindaIreland #cem
@Choypw
18 May
The Inexperience Advantage http://lnkd.in/k5H6zS
@Choypw
18 May
9 rules to building #customer trust from @Sales_Source http://bit.ly/Mo0Xgg via @TheForumCorp #crm
@Choypw
18 May
"A good story isn't about 1 + 1 = 2. It's when 1 + 1 = 3." Ken Burns http://risd.cc/KAfXpp via @kottke @johnmaeda
@Choypw
18 May
Three elements of @DunnBrosCoffees brand: "distinctive, connected and real” http://bit.ly/JwKRkC via @jimtincher @joepine #cem
@Choypw
18 May
How does @DunnBrosCoffees create a unique customer experience? Learn about "Non-Chain Chain" http://bit.ly/JwKsP5 via @joepine @jimtincher
@Choypw
18 May
Empathy: The Most Valuable Thing They Teach at HBS http://lnkd.in/_s_xmY
@Choypw
18 May
If you customize a good, it becomes a service. Customize a service, it becomes an experience. @joepine at #imspi via @Jim_Roddy
@Choypw
17 May
Jobs-to-be-done's place in a customer-centric organization http://wp.me/pbOIs-1Ri by @bhc3 @MarkTamis #scrm #crm #cem
@Choypw
17 May
4 Types of #Innovation (and how to approach them) http://feedly.com/k/LclPrq via @wimrampen
@Choypw
17 May
Inspiring Employee Motivation in the Workplace http://bit.ly/KNdhUT via @TPDashboard #hr #workplace
@Choypw
17 May
Your friends were once strangers to you. And right now, you're a stranger to millions of people. via @chadschomber
@Choypw
16 May
Are you mapping out a wonderful client experience? http://ow.ly/aPB5n via @andybondurant #cem
@Choypw
16 May
The Story of Send http://lnkd.in/vm6MTE
@Choypw
16 May
Ten Laws Of The Modern World - http://Forbes.com http://lnkd.in/QH8cKh
@Choypw
16 May
It's Time to Rethink Continuous Improvement http://lnkd.in/yUhG7h
@Choypw
16 May
Why Successful Branding Still Happens Offline http://lnkd.in/Tmr8HA
@Choypw
16 May
Advertising People Are The New Advertising Medium - Forbes http://lnkd.in/7kYm9e
@Choypw
16 May
Integrated Marketing: If You Knew It, You'd Do It http://lnkd.in/drNjSP
@Choypw
16 May
A Common Sense Approach To Measuring Brand Perception http://lnkd.in/jcw76j
@Choypw
16 May
You need to create a Customer Journey map to improve and change touchpoints at every level via @allegiancetweet #cem
@Choypw
16 May
Connecting the dots of word of mouth, customer loyalty and customer service
Adrian Swinscoe - http://www.adrianswinscoe.com/blog/connecting-the-dots-of-word-of-mouth-customer-loyalty-and-customer-service/ #cem
@Choypw
16 May
3 #tips to win the hearts of your #sales force and increasing their power http://bit.ly/Mg02yx via @Inc @TheForumCorp
@Choypw
16 May
The hierarchy of #innovation: http://bit.ly/KrNPEZ via @joepine @kimkorn @insitevc @roughtype
@Choypw
16 May
Brands Under Pressure: The Brand Lives in the Employees’ Voice http://goo.gl/CFwo9 via @JamieCrager @jeanniecw
@Choypw
Tweets of 9-15 May 2012
15 May
Apple Customer Service Secrets Revealed: A.P.P.L.E. http://soc.li/Qqx73Vb via @JohnDiJulius #cem #crm #custserv
@Choypw
15 May
Hard work on the right things http://bit.ly/JDi9eh via @ThisIsSethsBlog
@Choypw
15 May
The first step to customer centricity is to know who the customer is! #crm
@Choypw
15 May
Integration before #collaboration...? #Leadership
@Choypw
15 May
Keep Your Customers Happy – The #CustomerService #Infographic http://bit.ly/J5IRhX via @theitthing @OnionInsights #CustServ
@Choypw
15 May
3 ways to reshape customer experience at Best Buy http://bit.ly/GHy2xc via @LindaIreland #strategy #cem
@Choypw
15 May
Gamification Grows Up to Become a CEO's Best Friend http://lnkd.in/t7_NJU
@Choypw
15 May
Understanding the New ROI of Marketing - Forbes http://lnkd.in/VRifNb
@Choypw
15 May
Truth, Lies & Facebook Advertising http://lnkd.in/_Qe5yG
@Choypw
15 May
Win the Pitch: Tips from Mastercard's "Priceless" Pitchman http://lnkd.in/DNaB_t
@Choypw
15 May
If Customers Ask for More Choice, Don't Listen http://feedly.com/k/J4pwhn via @wimrampen #cem
@Choypw
15 May
How Starbucks Trains Customers to Behave http://ow.ly/aRqiQ via @MichaelHinshaw #cem
@Choypw
14 May
What Is Branding? We outline the basics, along with some great resources for small businesses http://bit.ly/LJhhFv via @Desk
@Choypw
14 May
Why Experience is Key to Customer Loyalty http://bit.ly/JaWv4T via @ConversationAge @meannie @DebbieS_Deluxe #cem #ux
@Choypw
14 May
How to find work that you love http://is.gd/1Wp1qP Hint for employers: Focus on employee motivation, not incentives via @GrahamHill
@Choypw
14 May
Unique does not mean everything has to be different. It has to be relevant first before it can become unique. #ux #cem
@Choypw
14 May
Moving Customers from Pinning to Purchase http://lnkd.in/JnFiB6
@Choypw
13 May
Four Strategies for Staying Relevant http://lnkd.in/VR78Ai
@Choypw
13 May
Nine Things Successful People Do Differently http://lnkd.in/yNQKyj
@Choypw
13 May
Sorry #NPS, I'm not buying (it) http://wp.me/ptqv0-mQ via @wimrampen #cem #scrm #crm
@Choypw
13 May
The Secret to Being Remarkable http://bit.ly/KQ1VwG via @DeliverBliss #custserv #cem
@Choypw
13 May
"Time equals truth. There is no one truth. So it's important to have enough time to ask all your questions." Robert Caro via @johnmaeda
@Choypw
13 May
10 Jobs That Didn't Exist 10 Years Ago - Forbes http://lnkd.in/xkFV_3
@Choypw
13 May
Kellogg's Completes Major Brand Overhaul - Forbes http://lnkd.in/e5pHJb
@Choypw
12 May
The Employee Experience: Motivate, Empower, Invest http://bit.ly/JhET4b via @TPDashboard #employeeengagement #hr #culture
@Choypw
12 May
Customer Love: http://bit.ly/IJ3QUn via @JohnDiJulius #custserv #cem
@Choypw
12 May
Excellence= design x culture http://blogs.hbr.org/cs/2012/05/culture_takes_over_when_the_ce.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date via @thecustomerblog
@Choypw
12 May
Evaluating Your Customer Touchpoints: No Pain(point), No Gain http://bit.ly/Jhzl9J #cem #nps #voc
@Choypw
12 May
Keep these 13 things in mind to maintain a solid relationship with your customers http://bit.ly/K5SSdW via @Inc @TheForumCorp
@Choypw
11 May
Integrated Marketing: If You Knew It, You'd Do It http://lnkd.in/drNjSP
@Choypw
11 May
From experience to meaning by avoiding fake authenticity http://bit.ly/JiJkM0 via @thebandb @hannesleroy @joepine #cem
@Choypw
11 May
Corporate culture and customer experience management: How to get it wrong http://bit.ly/KoZYK8 via @crm_speak #cem
@Choypw
11 May
Are Brand Relationships Like Human Relationships? http://bit.ly/KGY6zo via @tpdashboard @brandinginsider #brand #marketing #cem
@Choypw
11 May
Net Scores are ambiguous and unnecessary. http://tinyurl.com/6nvl489 via @bobehayes #voc #cem
@Choypw
11 May
The littlest “wows” sometimes leave the biggest impact. http://bit.ly/IM3M55 via @disneyinstitute #cem
@Choypw
11 May
Profitable sustainability = customer first + employee always + brand forever #cem #ux #crm #scrm #leadership
@Choypw
10 May
The Six Enemies of Greatness + Happiness http://ow.ly/aP8aG via @mich8elwu #happy #success
@Choypw
10 May
Why ask why? http://bit.ly/Lm2ekY via @thisissethsblog
@Choypw
10 May
It's funny how day by day, nothing changes. But when you look back, everything is different. via @aworonick
@Choypw
10 May
What are your customers able to be or do because your company or product exists? That's what you solve (not what you sell). @lindaireland
@Choypw
10 May
Is Service Quality more Important than Product Quality? http://tinyurl.com/74yf959 via @bsdalton @bobehayes #cem
@Choypw
10 May
Do you repeat yourself or renew yourself? Stop bring your customers with yesterday's performance. via @liorstrativity #cem
@Choypw
10 May
How rising customer expectations for trust create a business opportunity http://tinyurl.com/73rexzy via @donpeppers @fastcompany #cem
@Choypw
10 May
How do you compete in the Age of Mass Customization? http://bit.ly/IUGmyZ via @joepine @gostonemantel @masscustom #cem
@Choypw
10 May
Managing PERCEIVED Customer Effort http://pulse.me/s/95mdb via @johndijulius #cem
@Choypw
10 May
How to Engage Your Customers and Employees http://pulse.me/s/94wYd via @johndijulius #cem
@Choypw
9 May
Consumers crave simplicity not engagement, latest study http://ow.ly/aNqYk via @thecustomerblog #cem
@Choypw
9 May
Secret Service System Implementation Criteria http://nblo.gs/xpXLM via @johndijulius #cem #ux
@Choypw
9 May
Five great quotations that sum up the state of #marketing today http://is.gd/fLXT3H via @grahamhill #servicedesign
@Choypw
9 May
4 Tips For Gamifying Your Marketing Plan http://lnkd.in/38pd2w
@Choypw
9 May
The danger of chasing market share and trying to harm competitors http://wp.me/pCNj-ax via @ProfByron
@Choypw
9 May
25 reasons why I'll leave your website in 10 seconds http://bit.ly/f80Xnj via @lakey @KISSmetrics #scrm #cem #ux
@Choypw
9 May
Instead of picking competitors you're "better" than, identify customers for which you are the only answer http://bit.ly/IY5jrt @TheForumCorp
@Choypw
Apple Customer Service Secrets Revealed: A.P.P.L.E. http://soc.li/Qqx73Vb via @JohnDiJulius #cem #crm #custserv
@Choypw
15 May
Hard work on the right things http://bit.ly/JDi9eh via @ThisIsSethsBlog
@Choypw
15 May
The first step to customer centricity is to know who the customer is! #crm
@Choypw
15 May
Integration before #collaboration...? #Leadership
@Choypw
15 May
Keep Your Customers Happy – The #CustomerService #Infographic http://bit.ly/J5IRhX via @theitthing @OnionInsights #CustServ
@Choypw
15 May
3 ways to reshape customer experience at Best Buy http://bit.ly/GHy2xc via @LindaIreland #strategy #cem
@Choypw
15 May
Gamification Grows Up to Become a CEO's Best Friend http://lnkd.in/t7_NJU
@Choypw
15 May
Understanding the New ROI of Marketing - Forbes http://lnkd.in/VRifNb
@Choypw
15 May
Truth, Lies & Facebook Advertising http://lnkd.in/_Qe5yG
@Choypw
15 May
Win the Pitch: Tips from Mastercard's "Priceless" Pitchman http://lnkd.in/DNaB_t
@Choypw
15 May
If Customers Ask for More Choice, Don't Listen http://feedly.com/k/J4pwhn via @wimrampen #cem
@Choypw
15 May
How Starbucks Trains Customers to Behave http://ow.ly/aRqiQ via @MichaelHinshaw #cem
@Choypw
14 May
What Is Branding? We outline the basics, along with some great resources for small businesses http://bit.ly/LJhhFv via @Desk
@Choypw
14 May
Why Experience is Key to Customer Loyalty http://bit.ly/JaWv4T via @ConversationAge @meannie @DebbieS_Deluxe #cem #ux
@Choypw
14 May
How to find work that you love http://is.gd/1Wp1qP Hint for employers: Focus on employee motivation, not incentives via @GrahamHill
@Choypw
14 May
Unique does not mean everything has to be different. It has to be relevant first before it can become unique. #ux #cem
@Choypw
14 May
Moving Customers from Pinning to Purchase http://lnkd.in/JnFiB6
@Choypw
13 May
Four Strategies for Staying Relevant http://lnkd.in/VR78Ai
@Choypw
13 May
Nine Things Successful People Do Differently http://lnkd.in/yNQKyj
@Choypw
13 May
Sorry #NPS, I'm not buying (it) http://wp.me/ptqv0-mQ via @wimrampen #cem #scrm #crm
@Choypw
13 May
The Secret to Being Remarkable http://bit.ly/KQ1VwG via @DeliverBliss #custserv #cem
@Choypw
13 May
"Time equals truth. There is no one truth. So it's important to have enough time to ask all your questions." Robert Caro via @johnmaeda
@Choypw
13 May
10 Jobs That Didn't Exist 10 Years Ago - Forbes http://lnkd.in/xkFV_3
@Choypw
13 May
Kellogg's Completes Major Brand Overhaul - Forbes http://lnkd.in/e5pHJb
@Choypw
12 May
The Employee Experience: Motivate, Empower, Invest http://bit.ly/JhET4b via @TPDashboard #employeeengagement #hr #culture
@Choypw
12 May
Customer Love: http://bit.ly/IJ3QUn via @JohnDiJulius #custserv #cem
@Choypw
12 May
Excellence= design x culture http://blogs.hbr.org/cs/2012/05/culture_takes_over_when_the_ce.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date via @thecustomerblog
@Choypw
12 May
Evaluating Your Customer Touchpoints: No Pain(point), No Gain http://bit.ly/Jhzl9J #cem #nps #voc
@Choypw
12 May
Keep these 13 things in mind to maintain a solid relationship with your customers http://bit.ly/K5SSdW via @Inc @TheForumCorp
@Choypw
11 May
Integrated Marketing: If You Knew It, You'd Do It http://lnkd.in/drNjSP
@Choypw
11 May
From experience to meaning by avoiding fake authenticity http://bit.ly/JiJkM0 via @thebandb @hannesleroy @joepine #cem
@Choypw
11 May
Corporate culture and customer experience management: How to get it wrong http://bit.ly/KoZYK8 via @crm_speak #cem
@Choypw
11 May
Are Brand Relationships Like Human Relationships? http://bit.ly/KGY6zo via @tpdashboard @brandinginsider #brand #marketing #cem
@Choypw
11 May
Net Scores are ambiguous and unnecessary. http://tinyurl.com/6nvl489 via @bobehayes #voc #cem
@Choypw
11 May
The littlest “wows” sometimes leave the biggest impact. http://bit.ly/IM3M55 via @disneyinstitute #cem
@Choypw
11 May
Profitable sustainability = customer first + employee always + brand forever #cem #ux #crm #scrm #leadership
@Choypw
10 May
The Six Enemies of Greatness + Happiness http://ow.ly/aP8aG via @mich8elwu #happy #success
@Choypw
10 May
Why ask why? http://bit.ly/Lm2ekY via @thisissethsblog
@Choypw
10 May
It's funny how day by day, nothing changes. But when you look back, everything is different. via @aworonick
@Choypw
10 May
What are your customers able to be or do because your company or product exists? That's what you solve (not what you sell). @lindaireland
@Choypw
10 May
Is Service Quality more Important than Product Quality? http://tinyurl.com/74yf959 via @bsdalton @bobehayes #cem
@Choypw
10 May
Do you repeat yourself or renew yourself? Stop bring your customers with yesterday's performance. via @liorstrativity #cem
@Choypw
10 May
How rising customer expectations for trust create a business opportunity http://tinyurl.com/73rexzy via @donpeppers @fastcompany #cem
@Choypw
10 May
How do you compete in the Age of Mass Customization? http://bit.ly/IUGmyZ via @joepine @gostonemantel @masscustom #cem
@Choypw
10 May
Managing PERCEIVED Customer Effort http://pulse.me/s/95mdb via @johndijulius #cem
@Choypw
10 May
How to Engage Your Customers and Employees http://pulse.me/s/94wYd via @johndijulius #cem
@Choypw
9 May
Consumers crave simplicity not engagement, latest study http://ow.ly/aNqYk via @thecustomerblog #cem
@Choypw
9 May
Secret Service System Implementation Criteria http://nblo.gs/xpXLM via @johndijulius #cem #ux
@Choypw
9 May
Five great quotations that sum up the state of #marketing today http://is.gd/fLXT3H via @grahamhill #servicedesign
@Choypw
9 May
4 Tips For Gamifying Your Marketing Plan http://lnkd.in/38pd2w
@Choypw
9 May
The danger of chasing market share and trying to harm competitors http://wp.me/pCNj-ax via @ProfByron
@Choypw
9 May
25 reasons why I'll leave your website in 10 seconds http://bit.ly/f80Xnj via @lakey @KISSmetrics #scrm #cem #ux
@Choypw
9 May
Instead of picking competitors you're "better" than, identify customers for which you are the only answer http://bit.ly/IY5jrt @TheForumCorp
@Choypw
Tweets of 2-8 May 2012
8 May
We should treat memory, the hallmark of experiences, as consumer durable http://bit.ly/KUHWPi @GarettJones in @TheAtlantic @joepine #cem
@Choypw
8 May
How to Compete on Values http://goo.gl/DuPsE via @tedcoine
@Choypw
8 May
Proto Partners' pres "How to transform vision into value" http://bit.ly/IT8GN1 via @adamstjohn @protopartners #ServiceDesign #cem
@Choypw
8 May
The 5 Customer Experience Competencies http://wp.me/p2dxad-kB via @OnionInsights @jeannebliss #cem
@Choypw
8 May
The customer experience journey has a moving destination. If you stand still, you're falling behind. via @MichaelHinshaw @ValaAfshar #cem
@Choypw
8 May
#Gamification will always work in short term, but what about long term? http://ow.ly/aJfID via @mich8elwu
@Choypw
7 May
Economy still sucks. But here are 7 steps to winning new business in bad times http://tinyurl.com/77dhh3o via @DonPeppers
@Choypw
7 May
The Elegance of Simplicity: Creating Experiences the Drive Purchase
The Customer Collective http://lnkd.in/ZKMkfV
@Choypw
7 May
@DesignThinkers @choypw @jeffsussna @grahamhill and in #sdlogic speak: 'service is the use of one's competence for the benefit of another'
@wimrampen
7 May
@Choypw service enables value co-creation in a value network / ecosystem of multiple stakeholders @wimrampen @jeffsussna @GrahamHill
@DesignThinkers
6 May
@wimrampen @jeffsussna @DesignThinkers @GrahamHill "Design service for right experience" #cem
@Choypw
6 May
How Geniuses Think http://bit.ly/IQVSt2 via @Jon_Ferrara
@Choypw
6 May
16 Articles on Defining Brand Strategy and Business Branding Topics http://ow.ly/aJ9bl via @Brainzooming
@Choypw
6 May
Turn your company into a Customer Platform http://tinyurl.com/btvln9a via @2mares @enriquedem #openinnovation #scrm #cem
@Choypw
5 May
The Future of the Customer Experience Discipline Isn’t Paved with Gold http://bit.ly/ISDhgi via @thecustomerblog #cem #ux
@Choypw
5 May
What is an Experience Strategy?
Johnny Holland http://ow.ly/aIsa0 via @sly @GrahamHill #ux #cem #servicedesign
@Choypw
5 May
Improving #UX and CX through Customer Journey Mapping http://bit.ly/JHP96k via @TPDashboard @leisa #cem
@Choypw
5 May
Nine Things Successful People Do Differently http://lnkd.in/Bk5NH6
@Choypw
4 May
Be a winner – Dont focus on winning! http://bit.ly/K6sY9t via @Cogiva
@Choypw
4 May
Welcome to the Era of Design http://lnkd.in/rR5tvN
@Choypw
4 May
Perfecting The Art Of The Ask http://lnkd.in/jKu-iR
@Choypw
4 May
To inspire others, it's how you do it that counts - http://CNN.com http://lnkd.in/T7mXxe
@Choypw
4 May
How to Make Your Team More Creative http://lnkd.in/xF8J_y
@Choypw
4 May
Angry Birds has 1.4 billion people who play it; in total, 200K years have been played collectively. What a reach! via @avantgame @bcarroll7
@Choypw
4 May
Gamers are the biggest connected community on the planet. via @bcarroll7
@Choypw
4 May
The Twelve Principles of Collaboration http://bit.ly/IGRIYx via @jacobm #e20 #socbiz #cio
@Choypw
4 May
The collective of customer experience become the "brand" for the connected customers via @mich8elwu #cem
@Choypw
4 May
Why Customer Efforts Fail http://bit.ly/IrXGeY via @bsdalton @annettefranz @jeannebliss #cem
@Choypw
4 May
@Choypw @Choypw some info here: http://ow.ly/1LCr9t more to come later with our Social Tornado. Stay tuned w/ #LiNC
@mich8elwu
4 May
4 gear: acquisition, engagement, monetization and enlistment --> viral customer loop via @mich8elwu
More resources on the 4 gear?
@Choypw
4 May
90% of consumers trust what their peer said and <15% trust what brands says via @mich8elwu #LiNC #cem
@Choypw
3 May
Customer experience: The natural ally for #UX in #business http://j.mp/KvoGWq via @jeanniecw @juancaferraris #cem
@Choypw
3 May
To Increase Revenue Stop Selling http://lnkd.in/ZnZG-u
@Choypw
3 May
Barriers to Change: The Real Reason Behind the Kodak Downfall http://lnkd.in/PrUVgU
@Choypw
3 May
Multiplying or dividing? http://bit.ly/KUrkJW via @ThisIsSethsBlog
@Choypw
3 May
Consumers now pay more attention to online reviews than word-of-mouth http://econsultancy.com/blog/9765-consumers-now-pay-more-attention-to-online-reviews-than-word-of-mouth via @thecustomerblog #cem
@Choypw
3 May
"Do not say a little in many words but a great deal in a few." Pythagoras via @TPDashboard
@Choypw
3 May
"Be a surfer. Watch the ocean. Figure out where the big waves are breaking and adjust accordingly." @37signals via @TPDashboard
@Choypw
3 May
"What Do Consumers Really Want? Simplicity" http://ow.ly/aEC3h via @MichaelHinshaw #cem
@Choypw
3 May
Three Attributes Of Enormously Successful Companies - Forbes http://onforb.es/Ipns1P via @JohnDiJulius
@Choypw
3 May
Turn Your Company into a Customer Platform http://pulse.me/s/8OBUd via @JohnDiJulius #cem
@Choypw
3 May
Sometimes, taking care of non-customers makes your customers happier http://bit.ly/JTMCYa via @retexperience #cem
@Choypw
2 May
"Transparency increases cost of hiding truth. And extreme transparency will soon require extreme trust. " http://bit.ly/J130SF via @kimkorn
@Choypw
2 May
Why Great #Design Is the Future of Content #Marketing http://on.mash.to/JKrnsy via @Jon_Ferrara #ux
@Choypw
2 May
Are you offering maximum possible value with simplest possible experience http://is.gd/JgH0kD via @GrahamHill #servicedesign #cem #ux
@Choypw
2 May
The #1 Productivity Tool You Aren't Using http://lnkd.in/MpDevy
@Choypw
2 May
Getting emotional about brands - the real New Coke story http://wp.me/pCNj-as via @ProfByron #cem
@Choypw
2 May
The Dynamic Customer Journey http://is.gd/hhCuah by @jowyang via @GrahamHill #cem
@Choypw
2 May
Brands Under Pressure: The Brand Lives in the Employees’ Voice http://goo.gl/d3H0D via @ckburgess @jeanniecw
@Choypw
2 May
The Art of #Marketing Top 5 Takeaways from Keith Ferrazzi http://goo.gl/niDOq via @kathysteele @jeanniecw
@Choypw
2 May
Design the Experience from the Customer Viewpoint http://bit.ly/JEW9PS via @bsdalton @callcenterdr #cem
@Choypw
2 May
Why #empathy is a powerful #leadership tool via @TheForumCorp @GinnyWhitelaw @FastCompany http://bit.ly/IhNV3j
@Choypw
2 May
A Post-It note desk. Is this a designer's dream or what? http://bit.ly/Il3ovo via @frogdesign #ux
@Choypw
2 May
Strategy First, Platform Second ... Please! by @vdimauro http://goo.gl/fb/0xufk via @YourCustomers
@Choypw
2 May
Costco, Customer Experience Success & Little Things. http://nblo.gs/x6r0G via @jeanniecw
@Choypw
We should treat memory, the hallmark of experiences, as consumer durable http://bit.ly/KUHWPi @GarettJones in @TheAtlantic @joepine #cem
@Choypw
8 May
How to Compete on Values http://goo.gl/DuPsE via @tedcoine
@Choypw
8 May
Proto Partners' pres "How to transform vision into value" http://bit.ly/IT8GN1 via @adamstjohn @protopartners #ServiceDesign #cem
@Choypw
8 May
The 5 Customer Experience Competencies http://wp.me/p2dxad-kB via @OnionInsights @jeannebliss #cem
@Choypw
8 May
The customer experience journey has a moving destination. If you stand still, you're falling behind. via @MichaelHinshaw @ValaAfshar #cem
@Choypw
8 May
#Gamification will always work in short term, but what about long term? http://ow.ly/aJfID via @mich8elwu
@Choypw
7 May
Economy still sucks. But here are 7 steps to winning new business in bad times http://tinyurl.com/77dhh3o via @DonPeppers
@Choypw
7 May
The Elegance of Simplicity: Creating Experiences the Drive Purchase
The Customer Collective http://lnkd.in/ZKMkfV
@Choypw
7 May
@DesignThinkers @choypw @jeffsussna @grahamhill and in #sdlogic speak: 'service is the use of one's competence for the benefit of another'
@wimrampen
7 May
@Choypw service enables value co-creation in a value network / ecosystem of multiple stakeholders @wimrampen @jeffsussna @GrahamHill
@DesignThinkers
6 May
@wimrampen @jeffsussna @DesignThinkers @GrahamHill "Design service for right experience" #cem
@Choypw
6 May
How Geniuses Think http://bit.ly/IQVSt2 via @Jon_Ferrara
@Choypw
6 May
16 Articles on Defining Brand Strategy and Business Branding Topics http://ow.ly/aJ9bl via @Brainzooming
@Choypw
6 May
Turn your company into a Customer Platform http://tinyurl.com/btvln9a via @2mares @enriquedem #openinnovation #scrm #cem
@Choypw
5 May
The Future of the Customer Experience Discipline Isn’t Paved with Gold http://bit.ly/ISDhgi via @thecustomerblog #cem #ux
@Choypw
5 May
What is an Experience Strategy?
Johnny Holland http://ow.ly/aIsa0 via @sly @GrahamHill #ux #cem #servicedesign
@Choypw
5 May
Improving #UX and CX through Customer Journey Mapping http://bit.ly/JHP96k via @TPDashboard @leisa #cem
@Choypw
5 May
Nine Things Successful People Do Differently http://lnkd.in/Bk5NH6
@Choypw
4 May
Be a winner – Dont focus on winning! http://bit.ly/K6sY9t via @Cogiva
@Choypw
4 May
Welcome to the Era of Design http://lnkd.in/rR5tvN
@Choypw
4 May
Perfecting The Art Of The Ask http://lnkd.in/jKu-iR
@Choypw
4 May
To inspire others, it's how you do it that counts - http://CNN.com http://lnkd.in/T7mXxe
@Choypw
4 May
How to Make Your Team More Creative http://lnkd.in/xF8J_y
@Choypw
4 May
Angry Birds has 1.4 billion people who play it; in total, 200K years have been played collectively. What a reach! via @avantgame @bcarroll7
@Choypw
4 May
Gamers are the biggest connected community on the planet. via @bcarroll7
@Choypw
4 May
The Twelve Principles of Collaboration http://bit.ly/IGRIYx via @jacobm #e20 #socbiz #cio
@Choypw
4 May
The collective of customer experience become the "brand" for the connected customers via @mich8elwu #cem
@Choypw
4 May
Why Customer Efforts Fail http://bit.ly/IrXGeY via @bsdalton @annettefranz @jeannebliss #cem
@Choypw
4 May
@Choypw @Choypw some info here: http://ow.ly/1LCr9t more to come later with our Social Tornado. Stay tuned w/ #LiNC
@mich8elwu
4 May
4 gear: acquisition, engagement, monetization and enlistment --> viral customer loop via @mich8elwu
More resources on the 4 gear?
@Choypw
4 May
90% of consumers trust what their peer said and <15% trust what brands says via @mich8elwu #LiNC #cem
@Choypw
3 May
Customer experience: The natural ally for #UX in #business http://j.mp/KvoGWq via @jeanniecw @juancaferraris #cem
@Choypw
3 May
To Increase Revenue Stop Selling http://lnkd.in/ZnZG-u
@Choypw
3 May
Barriers to Change: The Real Reason Behind the Kodak Downfall http://lnkd.in/PrUVgU
@Choypw
3 May
Multiplying or dividing? http://bit.ly/KUrkJW via @ThisIsSethsBlog
@Choypw
3 May
Consumers now pay more attention to online reviews than word-of-mouth http://econsultancy.com/blog/9765-consumers-now-pay-more-attention-to-online-reviews-than-word-of-mouth via @thecustomerblog #cem
@Choypw
3 May
"Do not say a little in many words but a great deal in a few." Pythagoras via @TPDashboard
@Choypw
3 May
"Be a surfer. Watch the ocean. Figure out where the big waves are breaking and adjust accordingly." @37signals via @TPDashboard
@Choypw
3 May
"What Do Consumers Really Want? Simplicity" http://ow.ly/aEC3h via @MichaelHinshaw #cem
@Choypw
3 May
Three Attributes Of Enormously Successful Companies - Forbes http://onforb.es/Ipns1P via @JohnDiJulius
@Choypw
3 May
Turn Your Company into a Customer Platform http://pulse.me/s/8OBUd via @JohnDiJulius #cem
@Choypw
3 May
Sometimes, taking care of non-customers makes your customers happier http://bit.ly/JTMCYa via @retexperience #cem
@Choypw
2 May
"Transparency increases cost of hiding truth. And extreme transparency will soon require extreme trust. " http://bit.ly/J130SF via @kimkorn
@Choypw
2 May
Why Great #Design Is the Future of Content #Marketing http://on.mash.to/JKrnsy via @Jon_Ferrara #ux
@Choypw
2 May
Are you offering maximum possible value with simplest possible experience http://is.gd/JgH0kD via @GrahamHill #servicedesign #cem #ux
@Choypw
2 May
The #1 Productivity Tool You Aren't Using http://lnkd.in/MpDevy
@Choypw
2 May
Getting emotional about brands - the real New Coke story http://wp.me/pCNj-as via @ProfByron #cem
@Choypw
2 May
The Dynamic Customer Journey http://is.gd/hhCuah by @jowyang via @GrahamHill #cem
@Choypw
2 May
Brands Under Pressure: The Brand Lives in the Employees’ Voice http://goo.gl/d3H0D via @ckburgess @jeanniecw
@Choypw
2 May
The Art of #Marketing Top 5 Takeaways from Keith Ferrazzi http://goo.gl/niDOq via @kathysteele @jeanniecw
@Choypw
2 May
Design the Experience from the Customer Viewpoint http://bit.ly/JEW9PS via @bsdalton @callcenterdr #cem
@Choypw
2 May
Why #empathy is a powerful #leadership tool via @TheForumCorp @GinnyWhitelaw @FastCompany http://bit.ly/IhNV3j
@Choypw
2 May
A Post-It note desk. Is this a designer's dream or what? http://bit.ly/Il3ovo via @frogdesign #ux
@Choypw
2 May
Strategy First, Platform Second ... Please! by @vdimauro http://goo.gl/fb/0xufk via @YourCustomers
@Choypw
2 May
Costco, Customer Experience Success & Little Things. http://nblo.gs/x6r0G via @jeanniecw
@Choypw