19 Dec
Customer Experience and #Brand Touchpoints bit.ly/thYhke #cem
Choypw
19 Dec
Five Steps to Great Customer Experiences bit.ly/w1sXnm #cem
Choypw
19 Dec
Customer Versus Employee: Who is King? bit.ly/tZmm0C
Choypw
19 Dec
Aligning the employee and customer experiences bit.ly/vvvAdX
Choypw
19 Dec
Building a Brand That Matters, One Employee at a Time: The Zappos Story bit.ly/uq4ZQz
Choypw
19 Dec
Brand Experiences are for Employees and Customers http://skilfulminds.com/2009/04/06/brand-experiences-are-for-employees-and-customers/ #cem
Choypw
19 Dec
How to Influence Purchasing Decisions On The Web [INFOGRAPHIC] lnkd.in/zpnMXt
Choypw
19 Dec
The difference between a failure and a mistake (and why you should care) zite.to/suOBGA via @vanbael
Choypw
19 Dec
Engaged Employees = Happy Employees = Happy Customers = Profit! via @tedcoine @BradBennett @MicJohnson
Choypw
18 Dec
Lessons In Risk, Reward, And Failure From 7 Brand Disasters lnkd.in/mPsZEf
Choypw
18 Dec
Brilliant & Creative Poster Designs You Can’t Miss lnkd.in/PAne2K
Choypw
18 Dec
The Three "Ds" of Customer Experience http://hbswk.hbs.edu/archive/5075.html #cem
Choypw
17 Dec
Why every manager should think and act like a CEO lnkd.in/Sxze9v
Choypw
17 Dec
Improve Sales by Boosting Collaboration lnkd.in/y8NRyd
Choypw
17 Dec
Why The Best Brands Eventually Leave Their Names Behind lnkd.in/neEuQk
Choypw
17 Dec
Buyerology Trend: Humanize the Buyer Experience by @tonyzambito soc.li/ezWdkmD via @YourCustomers
Choypw
17 Dec
It’s about human experience, and beyond, to co-creation http://rethinkingmarketing.wordpress.com/2011/12/15/its-about-human-experiences-and-beyond-to-co-creation/ via @wimrampen
Choypw
17 Dec
We think it's the little "wow's" that exceed expectations! via @DisneyInstitute #DThink
Choypw
17 Dec
"Four Innovation Insights From Customers" bit.ly/ttykIi via @eYeka @VernetteE
Choypw
16 Dec
The Brand Keys 12 for 12: Brand and Marketing Trends for 2012: Part 2 - Forbes lnkd.in/rUGM7b
Choypw
16 Dec
10 Commandments Of A Great Culture twrt.me/07ohf0 via @LeadrshpAdvisor @jeanniecw
Choypw
16 Dec
The right way for companies to apologize, 3 step program bit.ly/rMxOOn via @DeliverBliss
Choypw
16 Dec
Embedding Design tinyurl.com/co5ancq via @InformaatXD
Choypw
16 Dec
4 Critical Traits of an Entrepreneur lnkd.in/cm9g3i
Choypw
16 Dec
Jim Collins, Meet Michael Porter lnkd.in/xM_NXP
Choypw
16 Dec
Decision fatigue. Are you complicating the #brand experience and losing customers? ow.ly/80GEK via @MichaelHinshaw #cem
Choypw
16 Dec
Not sure how to lose a valuable customer? Here are half a dozen ways... ow.ly/80FMb via @MichaelHinshaw @LiorStrativity #cem
Choypw
16 Dec
"Bigger, better, more." v "Easier, cheaper, faster." ow.ly/7ZD2i via @MichaelHinshaw #cem
Choypw
16 Dec
4 #tips to fluster your #competition bit.ly/sy1utp via @FastCompany @TheForumCorp
Choypw
15 Dec
Chinese luxury labels challenge Western counterparts lnkd.in/nWbYMz
Choypw
15 Dec
12 consumer trends for 2012 ow.ly/80nKD via @method_inc
Choypw
15 Dec
What Great Companies Know About Culture lnkd.in/nT--tv
Choypw
15 Dec
Consistency and the Customer Experience: Wise or Foolish? shar.es/oVhgm via @OnionInsights #cem
Choypw
15 Dec
Any experience is shaped by factors & beliefs that are not visible bit.ly/uUQ8PK via @jonahlehrer @ralph_ohr
Choypw
15 Dec
#Marketing’s Role In The Customer Experience Ecosystem w/ @ClickFox CEO Marco Pacelli bit.ly/svCkLc via @WriteTheCompany #CEM
Choypw
14 Dec
Learn About Selling to Your Customers by Buying by @stevensreeves goo.gl/fb/ohZHB via @YourCustomers #cem
Choypw
14 Dec
"Creativity consists largely of rearranging what we know in order to find out what we do not know." George Kneller via @MichaelHinshaw
Choypw
13 Dec
#Brand Experience versus Customer Experience community.forrester.com/thread/5519 via @kerrybodine #cem
Choypw
13 Dec
6 Disciplines for Reaching Customer Experience Maturity bit.ly/vdRhaW via @OnionInsights #ux #cem
Choypw
13 Dec
The Obvious, the Easy, and the Possible - (37signals) lnkd.in/4T94Ei
Choypw
13 Dec
Forget destinations. Your brand is everywhere and nowhere. feedly.com/k/swkV1I via @wimrampen #cem
Choypw
13 Dec
"Redefining Customer Experience : Innovation Series : Part -1" on Bank Innovation: ning.it/sXnHhI via @joepine @CustomerCharged #cem
Choypw
13 Dec
Smart #touchpoints are going to change your industry. Learn how... ow.ly/7WHB4 via @MichaelHinshaw #cem
Choypw
The Essence of Touchpoint eXperience Management.
Upside down drives everything negative. Downside up reverses negative to positive.
Stay positive. Stay downside up!
22 December 2011
16 December 2011
Tweets of 6-12 Dec 2011
12 Dec
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Link between service design thinking and lean in startups http://www.slideshare.net/akhella/design-thinking-for-startups-1971227 via @GrowthStories
Choypw
12 Dec
Retain Employees By Making Work Matter http://ow.ly/1BbX7F via @meannie @Hyken
Choypw
11 Dec
What are the four types of #creativity? http://ht.ly/7Vclj via @ralph_ohr @bakadesuyo
Choypw
11 Dec
12 Steps to Ignite Customer Passion http://bit.ly/z5VlE via @billquiseng @KateNasser #custserv #cem #cctr #scrm
Choypw
11 Dec
Adam Smith was no dummy! From the archives: Want Profits? Start Here. http://bit.ly/ksJy7j via @tedcoine #sustbiz
Choypw
10 Dec
Top 50 Thinkers http://bit.ly/uvIvHJ via @ralph_ohr @constantinidesa | How come there is no Chinese on list!?
Choypw
10 Dec
The Unexpected Links Between Happiness and Choice http://bit.ly/vScBaN via @ralph_ohr @raesmaa
Choypw
10 Dec
Co-opting Customer Competence http://j.mp/ttYUz3 via @wimrampen @tobygoldblatt @BrianVellmure
Choypw
10 Dec
If and how well solved = your success. TY 4RT @Choypw: Every customer experience starts with a person who has a need. via @lindaireland #cem
LindaIreland
9 Dec
#Brand Experience: highlights from the 2011 Best Experience Brands Global Study http://wp.me/p13YWP-O9 via @thecustomerblog
Choypw
9 Dec
Enhancing Employee Productivity http://bit.ly/tAxPA2
Choypw
9 Dec
Every customer experience starts with a person who has a need. via @lindaireland #cem
Choypw
9 Dec
Using the Voice of Your Employees (VoE) to Improve the Employee Experience http://bit.ly/s1wk75
Choypw
9 Dec
Are You Giving Your Employees a Great Experience http://bit.ly/umJ2TD
Choypw
9 Dec
9 Extreme Creativity Questions from Peter's Laws http://bit.ly/nA3CLW via @Brainzooming #Creativity #Ideas
Choypw
9 Dec
Can You Identify These Brands Without Seeing Their Names Or Logos? http://lnkd.in/upsNsW
Choypw
9 Dec
Why Trust Matters More Than Ever for Brands http://lnkd.in/-wBBFS
Choypw
9 Dec
How and why we buy http://su.pr/6EHwIs via @YourCustomers
Choypw
9 Dec
Understanding Consumer Touchpoints: Mastering the Media Mix http://twrt.me/5ua2nu via @crmmetrix @jeanniecw #cem
Choypw
9 Dec
Apple Tablets not new (HP had tablet in 1990s), iPods not new (MP3 existed). Key is customer readiness via @ExponentialEdge @nedkumar #ux
Choypw
9 Dec
12 Most Underutilized #Brand Touchpoints http://twrt.me/hbcxa7 via @12Most @jeanniecw #cem #ux
Choypw
9 Dec
Voice of the Customer through the Employee http://blog.vovici.com/blog/bid/80668/Voice-of-the-Customer-through-the-Employee via @thecustomerblog #cem
Choypw
9 Dec
Customer experience is the goal, but what are the first steps for telcos? http://bit.ly/uoBlsA via @thecustomerblog #cem
Choypw
8 Dec
Customer Experience Trends for 2012 http://wp.me/pvdyA-5S via @DesignThinkers @protopartners @wimrampen @ElsbethBoes #cem
Choypw
8 Dec
Good #UX in the Wild: Dropbox's attention to detail on their download page http://pulse.me/s/3PHPv via @DeliverBliss #cem
Choypw
7 Dec
It's kind of a weird tradition to bring a tree into the house and hang stuff on it! via @Cogiva | lol!!!
Choypw
7 Dec
Listening, actions and willingness are three ways to create powerful #employee #engagement http://bit.ly/u9MhZi via @TheForumCorp
Choypw
6 Dec
Great poster: Ira Glass on doing creative work http://bit.ly/uDDwTC via @timkastelle
Choypw
6 Dec
Minimalist Web Design: How Minimal is Too Minimal? http://lnkd.in/9i8bjK
Choypw
6 Dec
I Don't Understand What Anyone Is Saying Anymore http://lnkd.in/mf4pxT
Choypw
6 Dec
What is co-creation? http://vimeo.com/32838443 via @johannabragge @fronteerstrat #cocreation #innovation
Choypw
6 Dec
A5: If VOE is done right, VOE = VOC. #cxo
Choypw
6 Dec
A4: Create a no blame culture to make it safe for employees to be honest with negative feedback. #cxo
Choypw
6 Dec
@redtype Last in last out. :)
Choypw
6 Dec
A2: No feedback is bad feedback. Listen to all. #cxo
Choypw
6 Dec
A1: Employee wants to be heard. So keep mouth shut and just listen. #cxo
Choypw
6 Dec
#Gamification is here to stay http://bit.ly/uIr9pw How to use #game mechanics to create #brand #loyalty via @TheForumCorp @EricMarkowitz
Choypw
Tweets of 29 Nov-5 Dec 2011
5 Dec
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
B2B marketing: You cannot have a relationship with a segment; you can only build it with an individual. via @joepine @TatianaCaptari
Choypw
5 Dec
3 Questions to Check When "New and Innovative" Becomes "Status Quo" http://bit.ly/tqI9PJ via @Brainzooming #ideas
Choypw
5 Dec
Customers 2015: Will YOU Be Ready? http://www.salesandmarketing.com/article/customers-2015-will-you-be-ready via @MichaelHinshaw #cem
Choypw
5 Dec
#Brand Touchpoint Matrix http://brandtouchpointmatrix.com/ #cem
Choypw
5 Dec
Customer Experience and #Brand Touchpoints http://www.marketingminds.com.au/customer_experience.html #cem
Choypw
4 Dec
Innovation metric: The potential of a new idea is inversely proportional to its comfort factor. via @MARTYneumeier
Choypw
3 Dec
What is co-creation? http://flpbd.it/1e0r via @wimrampen
Choypw
3 Dec
Visualizing the customer experience using customer experience journey maps http://www.joycehostyn.com/blog/2010/03/22/visualizing-the-customer-experience-using-customer-experience-journey-maps/ #cem #ux
Choypw
3 Dec
3 Ways To Respect The "Co" In Consumer http://pulse.me/s/3H7Ob via @wimrampen @prem_k #scrm
Choypw
3 Dec
The Real Innovating Power of Eight Words http://ow.ly/7GGxU via @Assistly
Choypw
3 Dec
Factory of the Future: VW¡¯s innovative ¡°Transparent Factory¡± http://feedly.com/k/ti1Mpp via @wimrampen
Choypw
2 Dec
Like is not Love. Like actually means nothing. Love basically means everything. Aim for <3! #cem #ux
Choypw
1 Dec
The anatomy of an experience map http://ow.ly/7L8dY via @method_inc #cem
Choypw
1 Dec
CX Journey Maps: Plotting the Customer's Journey http://cxjourney.blogspot.com/2011/11/cx-journey-maps-plotting-customers.html?spref=tw via @marc_c_mandel #cem
Choypw
1 Dec
Customer Experience at the Speed of Trust http://bit.ly/tr0DXk via @markorlan @MichaelHinshaw #cem
Choypw
1 Dec
Stop Competing to Be the Best http://lnkd.in/7xAMGr
Choypw
30 Nov
What are your CX predictions for 2012? http://community.forrester.com/message/15858 #cem
Choypw
30 Nov
What We Really Know About Consumer Behavior http://lnkd.in/Y6ZYHn
Choypw
30 Nov
Better to hold your tongue than to eat your words. via KnowledgeBishop #leadfromwithin
Choypw
29 Nov
3 Free great books to read if you are an Interaction Designer http://bit.ly/uhlHAv #ux
Choypw
29 Nov
LinkedIn for Sales People in 30 Minutes a Week http://twrt.me/uw3bbe via @milesaustin @jeanniecw
Choypw
29 Nov
Killer customer service comes when you don't look at WHO is right, you look at WHAT is right. via @bcarroll7 #cxo #cem
Choypw
29 Nov
How Apple and Microsoft are selling the cloud to humans http://pulse.me/s/3zP3i via @meannie #cem
Choypw
29 Nov
Inside the Apple Store http://bit.ly/sMcDu2 #cem #ux
Choypw
29 Nov
It's the customer experience! Great notes from former head of Apple stores. http://ow.ly/1BbWne via @meannie @robleavitt #cem
Choypw
29 Nov
http://NPR.org ? Leonardo's To-Do List http://lnkd.in/nJiwTN
Choypw
29 Nov
Easier Is Better Than Better http://lnkd.in/nzcMgE
Choypw
29 Nov
21 Examples of Single Colored Backgrounds in Web Design http://lnkd.in/XKyaPK
Choypw
29 Nov
What will your customers do with your product next? http://feedly.com/k/vxNYt3 via @wimrampen #cocreation #ux
Choypw
29 Nov
Asking the right customer experience questions http://bit.ly/t5idMo via @sirpowell #cem
Choypw
Tweets of 22-28 Nov 2011
28 Nov
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Authentic - My Word for 2012 to Live By http://twrt.me/akvvfy via @prosperitygal @tedcoine
Choypw
28 Nov
Redefining Tradtional and Non-Traditional Advertising http://twrt.me/ju52fo via @dougricesmbiz @tedcoine
Choypw
28 Nov
The Only Four Things That You Sell http://twrt.me/f8ynai via @iannarino @jeanniecw
Choypw
28 Nov
Three facts about human http://www.jjnet.com/jjtalks/gifts.pdf #ux
Choypw
28 Nov
When Customers get Clever http://bit.ly/eOCbrj via @wimrampen #cocreation
Choypw
28 Nov
Journey Mapping vs Value Stream http://bit.ly/vcopM8 via @DaleGWolf @scoopit #cem
Choypw
27 Nov
Leonardo da Vinci’s To-Do List: Peek Into A Creative Mind http://bit.ly/rW1Am0 via @tedcoine @johnfeskorn @minervity #davinci
Choypw
27 Nov
Quantifiable Design: How to Remove Subjectivity from the Process http://bit.ly/vKcjML via @iterations @martyn_evans @wimrampen
Choypw
27 Nov
Customer Centricity and Why It Matters http://knowledge.wharton.upenn.edu/article.cfm?articleid=2875 via @wimrampen
Choypw
27 Nov
From The Editor: The Creative Economy http://lnkd.in/huqqwW
Choypw
27 Nov
A stakeholder-unifying Co-creation Philosophy of Marketing http://bit.ly/v3i4Qw via @wimrampen #sdl
Choypw
26 Nov
Five Steps to Great Customer Experiences http://ow.ly/7yZmT via @billquiseng @OnionInsights @BradBennett @gregglederman #cem
Choypw
26 Nov
The Elusive Customer: http://bit.ly/vbyaoM via @ariegoldshlager #crm #cem
Choypw
25 Nov
Everything is a service by @davegray http://bit.ly/tNppwU via @GrowthStories #designthinking #servicedesign #cem
Choypw
25 Nov
10 Tactics to Create a Great Customer Experience http://bit.ly/tZHJk2 via @1to1media @OnionInsights #CEM
Choypw
25 Nov
What can brands do to build up the 4 pillars of relationship w/ customers? http://ow.ly/7EgAq by @editoranne via @mich8elwu
Choypw
24 Nov
#Serviceinnovation: how a broader view of innovation presents opportunities by @flandersdc http://bit.ly/tIe9MB via @GrowthStories
Choypw
24 Nov
Customer-Centricity: how to become customer-centric in one easy step http://wp.me/p13YWP-Mr via @thecustomerblog
Choypw
24 Nov
The Design Mix by @ThomsLockwood http://bit.ly/vfExjC via @joepine
Choypw
24 Nov
It’s the End of the #Brand (As We Know It) http://feedly.com/k/vDd5zu via @wimrampen
Choypw
24 Nov
The End of Business as Usual and the Beginning of a New Era of Adaptive Businesses http://bit.ly/vgBDbs via @frogdesign
Choypw
24 Nov
To gain and retain brand loyal customers initiate two-way conversations and continually listen to them. via @DisneyInstitute
Choypw
24 Nov
Movements, not Marketing: Brands centered in the values of human con... http://twrt.me/zazcpp via @TedRubin @jeanniecw
Choypw
24 Nov
What do consumers want from a product customizer? http://wp.me/pUiFj-oB#mcpc2011 via @joepine
Choypw
23 Nov
Negative reviews + positive action = raving fans http://goo.gl/fb/YTNr6 via @YourCustomers
Choypw
23 Nov
Facebook users average 3.74 degrees of separation http://lnkd.in/Sj7xpT
Choypw
23 Nov
The Best Customer Relationship Tip You¡¯ll Ever Hear http://lnkd.in/-Dih8Q
Choypw
23 Nov
Zut Alors! McDonald's Unveils High-Design Concept Store In France http://lnkd.in/JmmZPk
Choypw
23 Nov
Brand Strategy & The Power Of Design http://bit.ly/sdrLKn @wimrampen
Choypw
23 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/sgY7JL via @frogdesign
Choypw
22 Nov
Great article on diversity & how not focusing can boost creativity http://n.pr/vjcZLM via @frogdesign
Choypw
22 Nov
Meaningful brands infographic http://bit.ly/u7dc13 via @tdebaillon
Choypw
22 Nov
Customer Worthy 2012 http://slidesha.re/sCSPy6 via @mrhoffman #cem
Choypw
22 Nov
Profitably Linking Employee Behavior to Customer Loyalty and Advocacy http://bit.ly/rwY9gx via @thecustomerblog #cem
Choypw
Tweets of 15-21 Nov 2011
21 Nov
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Design is a focused fanaticism to create value http://bit.ly/tRMnhJ via @tdebaillon
Choypw
20 Nov
Start the Customer Conversation Part 1: http://bit.ly/vGeZrb Part 2: http://bit.ly/tEL1hA By @MRGottschalk via @WriteTheCompany #CustServ
Choypw
20 Nov
What Microsoft, Oracle, IBM, And SAP Don't Tell Customers http://www.businessinsider.com/what-microsoft-oracle-ibm-and-sap-dont-tell-customers-2011-11?utm_source=twbutton&utm_medium=social&utm_campaign=sai via @thecustomerblog
Choypw
20 Nov
Peggy Noonan On Steve Jobs And Why Big Companies Die http://onforb.es/w3tiy1 via @thecustomerblog
Choypw
20 Nov
Clayton Christensen: How Pursuit Of Profits Kills Innovation And The US Economy http://lnkd.in/zZrgGD
Choypw
20 Nov
Can doing less satisfy customers more? http://post.ly/2zWPP via @ariegoldshlager #cem
Choypw
19 Nov
Customer Journeys: An Introduction http://j.mp/ugYWZx via @cxacademy #cem
Choypw
19 Nov
6 Things Jeff Bezos Knew Back in 1997 That Made Amazon a Gorilla http://onforb.es/tP5TgS via @thecustomerblog
Choypw
19 Nov
2011 Customer Experience Impact Report http://bit.ly/upKNWY via @rbacal #cem
Choypw
18 Nov
Customer Experience: what matters most to customers? http://wp.me/p13YWP-LM via @thecustomerblog #cem #ux
Choypw
18 Nov
People love the opportunity to win things that can't be bought. via @snowgoosegirl #Brands #Engagement #ux
Choypw
18 Nov
Building brands inside out: Tony Hsieh is a gamechanger http://ti.me/s8nHEA via @marketingisus @aaker @ariegoldshlager @TIME @Reaburn
Choypw
18 Nov
200,000 years: The combined time people around the world have spent playing Angry Birds since 2009 @Time via @frogdesign #ux
Choypw
18 Nov
Canon CEO Joe Adachi on the Customer Connection http://bit.ly/mP9GqZ via @LindaIreland #cem
Choypw
17 Nov
Who controls your brand? http://feedly.com/k/szmKtr great read by @tomasacker via @wimrampen
Choypw
17 Nov
Design Your Own Success by @CultureBrain http://j.mp/uj0yYG http://bit.ly/vn7T7k via @brainpicker @frogdesign
Choypw
17 Nov
Language Engineering: Finding the right words to use with customers by @micahsolomon http://bit.ly/ut73Bv via @jimsmiller #custerv #cem
Choypw
17 Nov
Forbes Insight on Consistent Experience is Biggest Marketing Challenge by @glcuccureddu http://read.bi/u36lU2 via @joepine #cem
Choypw
17 Nov
Unintentional branding http://bit.ly/uN6Pi7 via @retexperience
Choypw
16 Nov
#Gamification http://ow.ly/7uZK8 via @mich8elwu
Choypw
16 Nov
Credibility is an attribute of influencer, whereas confidence (trust) is attribute of influencee via @mich8elwu
Choypw
16 Nov
Customer Experience: Navigating Through Crowds and Experts http://j.mp/t2bxYy via @Vivisimo_Inc #cem
Choypw
16 Nov
5 Steps to Great Customer Experiences http://j.mp/tmPO6v via @Vivisimo_Inc #cem
Choypw
15 Nov
Flipping the Funnel: The Four Levels of Influence http://bit.ly/uRgvZf via @ThomasMarzano
Choypw
15 Nov
12 #Marketing Predictions for 2012 http://bit.ly/vyXVrL via @MarketingProfs @LindaIreland
Choypw
15 Nov
#Gamification: From Behavior Model to Business Strategy http://ow.ly/7tbsP via @mich8elwu
Choypw
15 Nov
Products are made in the factory; brands are created in the mind. Walter Landor #cem #brand
Choypw
Tweets of 8-14 Nov 2011
14 Nov
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
There's no such thing as one-way mutual trust or mutual respect. via @DonPeppers @ariegoldshlager #crm #custserv 2/2
Choypw
14 Nov
Treat customers the way you'd like to be treated. There's no such thing as one-way reciprocity! via @DonPeppers #crm #custserv 1/2
Choypw
14 Nov
Design Thinking and Zombies http://wp.me/ps3cG-lz via @tdebaillon @cdnorman @rotkapchen
Choypw
14 Nov
Understanding da Vinci http://bit.ly/siwzH6
Choypw
14 Nov
#CRM rebranded as #cem is the road to ruin http://www.mycustomer.com/topic/customer-experience/rebranding-crm-customer-experience-management-road-ruin/133548 via @LiorStrativity
Choypw
14 Nov
@Choypw Instead of brands as "message" I see them as a joint venture http://bit.ly/qA6l6n --More engaging too : ) cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I put prod. dev. as #1 because that's where major innovation lies. Brands amplify & extend that value cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw I don't subscribe to trad. brand model of brand as "communication." I see brand as form of innovation cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw As "messages" brands just skim the surface. They're more productive & engaging as applications. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
5 Problems with Gmail's New Design http://pulse.me/s/34diI via @meannie #ux #cem
Choypw
14 Nov
@Choypw Brands are methods to create value, i.e., applications: http://bit.ly/f1gT79 & http://bit.ly/e1LTaL cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw BTW my perspective is that brand is a method, not a message. A method of value creation. No fluff or hype. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw Best engagement vehicle is the product. #2 is brand. #3 is advertising. cc @ralph_ohr @wimrampen
Brandstrat
14 Nov
@Choypw We engage customers to make them better off. The "better off" experience is key. cc @ralph_ohr @wimrampen
Brandstrat
13 Nov
Brand engagement http://bit.ly/WqZQ7 via @brandstrat @wimrampen | That's it? Just that simple...?
Choypw
13 Nov
The more senses a company engages with, the more likely it is to grow http://bit.ly/uMKYXa via @ralph_ohr | Non-sense...
Choypw
13 Nov
3 Questions #B2B Sales Leaders must ask about every Q4 Opportunity http://j.mp/sNHs8A via @bobapollo @DeliverBliss #sales
Choypw
12 Nov
The 7 Steve Jobs laws of #customerexperience http://j.mp/rXkO2E via @OnionInsights @sirteace @Vivisimo_Inc #cem
Choypw
12 Nov
Manage your Human Sigma http://bit.ly/tfwrBI takes a complete emotional approach to "engagement" via @wimrampen
Choypw
12 Nov
Don't Bother Wowing Your Customers - Really? - insights4u - Share Knowledge, Take Action: http://bit.ly/sedVzU via @AddThis
Choypw
12 Nov
To Win Customers, Get Out of the Way http://bit.ly/thUxvU via @jeffnolan
Choypw
11 Nov
Customer is king http://bit.ly/u5TIg1 via @thecustomerblog #cem
Choypw
11 Nov
The 6 Pillars Of Steve Jobs's Design Philosophy http://bit.ly/t1H1vN via @JenniferSertl @nedkumar #design #innovation
Choypw
11 Nov
8 Big Ideas for #CX Success (highlights from Customer Experience Summit 2011) http://bit.ly/tz7D7f via @LiorStrativity #cem
Choypw
11 Nov
What makes you happier? Experiences of Stuff cc @choypw http://fb.me/CLmvIQoA
Choypw
10 Nov
How much do you really know about your customers? Here's 5 areas to look into - http://ow.ly/7lKw6 via @Assistly #custserv #cem
Choypw
10 Nov
CETW: 3 ways self-service enchances customer experience http://bit.ly/viZrQx via @retexperience #cem
Choypw
10 Nov
Do you have a lesson to teach? Seeking nominations for TED2012: The Classroom http://wp.me/p10512-dQ6 /via @wordpressdotcom
Choypw
10 Nov
A Brief Rant on the Future of Interaction Design http://worrydream.com/ABriefRantOnTheFutureOfInteractionDesign/ via @wimrampen #ux
Choypw
10 Nov
Random acts of kindness: delight your #customers. Key: do it randomly & occasionally, otherwise, they'll b expected via @pgreenbe @mich8elwu
Choypw
10 Nov
Enterprise #gamification is all about engaging and influencing behaviours to drive outcomes via @mich8elwu @rwang0 #scrm #socbiz
Choypw
9 Nov
Emotionally}Vague - emotions vs. visual design? http://ow.ly/7nOOb via @method_inc #ux
Choypw
9 Nov
Degamification http://bit.ly/vQax44 via @tdebaillon
Choypw
9 Nov
Marketing 2.0: Managing Customer Experience: the next big thing? http://marketing20.blogspot.com/2011/11/managing-customer-experience-next-big.html?spref=tw via @thecustomerblog #cem
Choypw
9 Nov
Engage Employees to Engage Customers to Engage Customer Loyalty http://fantasticfailures.com/?p=232 via @WriteTheCompany @LoyaltyFailures #cem
Choypw
9 Nov
Using Storyboards and Sentiment Charts to Quantify Customer Experience http://ow.ly/7mV6b via @MichaelHinshaw #cem #ux
Choypw
8 Nov
The connected customer by @davegray http://bit.ly/vm1Bc4 via @GrowthStories #connectedco #connectedcustomer #cem
Choypw
8 Nov
Measuring The Customer Experience Requires Fewer Questions Than You Think http://zite.to/uiDMBh via @OnionInsights @CustVox #cem
Choypw
8 Nov
Customer relationships and the primacy and recency effect http://bit.ly/r5p4Gi via @jimsmiller @CXMWorld @adrianswinscoe #cem
Choypw
8 Nov
Brand is emotional, so 5 senses are important. cc @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Brands need to build on visibility, hearing (advocacy), and dloing (execution) via @Brainzooming #Vohra #mktsummit
Choypw
8 Nov
Output is not outcome. #cxo
Choypw
8 Nov
How user gets what user needs via 5 touchpoint elements: people, info, environment, device, and output. #cxo
Choypw
8 Nov
What user wants: +er for initiate, everywhere for search, extra mile for use, engage for share, or 4e. #cxo 2/2
Choypw
8 Nov
How user gets: initiate need, search output, use value, share experience. #cxo 1/2
Choypw
8 Nov
It's important to identify how user gets what user wants along the journey. #cxo
Choypw
Tweets of 1-7 Nov 2011
7 Nov
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
The pre-customer experience http://bit.ly/t3zDwS via @JimJosephExp cc @brainzooming | Pre-ce is just about brand experience?
Choypw
7 Nov
Should We Stop all this Customer Experience Stuff? via @WriteTheCompany @JeffreySummers @PerfectCem cc @ShaunSmith_CEM @joepine #cem #ux
Choypw
6 Nov
A smile is a curve that sets everything straight. Phyllis Diller via @tedcoine @ptarkkonen #quote #life
Choypw
6 Nov
Why Customer Experience? Why Now? http://bit.ly/uTKTrk via @ConsultaPanel @scoopit #cem
Choypw
6 Nov
The 3 Cs of Viral Marketing http://lnkd.in/EQAFsq
Choypw
6 Nov
5 Ways To Make a Killer First Impression http://lnkd.in/-GqW5D
Choypw
5 Nov
The Nordstrom Innovation Lab http://post.ly/3o8EC via @ariegoldshlager
Choypw
5 Nov
People make 10-20k small moment-to-moment choices and a few big decisions every day. Firms exist to help them choose wisely. #ux #cem
Choypw
5 Nov
Back to basics for Starbucks baristas - The New York Times: http://nyti.ms/uonDsG
Choypw
5 Nov
10 Hidden Google Tricks http://on.mash.to/rzR4Dn via @frogdesign #ux
Choypw
5 Nov
The 3 traits of a great brand are Genuine, Meaningful and Different. @KathyHeasley via @HeasleyPartners #CTSS #csl
Choypw
5 Nov
Riding the Growth Wave http://bit.ly/tPxSAa via @rbacal
Choypw
5 Nov
Why Do B-Schools Still Teach The Famed 4P's Of Marketing, When Three Are Dead? http://www.fastcodesign.com/1665331/why-do-b-schools-still-teach-the-famed-4ps-of-marketing-when-three-are-dead via @wimrampen
Choypw
4 Nov
The M and Ms of Employee Engagement http://bit.ly/vJUPjm via @MiaLarson @billquiseng @athenspc
Choypw
4 Nov
The new bottom line of #business is customer delight. The "Relative NPS" Trap | http://onforb.es/vf5KCW via @GrowthStories
Choypw
4 Nov
Design is a language understood by everyone. Jacob Jensen
Choypw
4 Nov
The Good, the Great, & the Excellent in Sustainable #Gamification http://ow.ly/7iuIG via @mich8elwu #socbiz #psych
Choypw
4 Nov
7 Ways to Create a Memorable Customer Experience With Social Media http://pulse.me/s/2ND7J via @DeliverBliss #cem
Choypw
4 Nov
10 BAD touchpoints with IKEA http://bit.ly/u9iWEb #cem #ux #IKEA #fail
Choypw
4 Nov
8 Checkpoints for Customer Engagement - http://bit.ly/naFceg via @OnionInsights @Marcio_Saito #custserv #cem #scrm
Choypw
4 Nov
Satisfaction is guaranteed by top US brands http://bit.ly/tYdPOt #cem
Choypw
4 Nov
Customer experience: The New Battleground http://bit.ly/trffgK via @OnionInsights #CEM
Choypw
4 Nov
Definition of a brand= promise + experience via @KathyHeasley @Reaburn @HeasleyPartners #CTSS
Choypw
4 Nov
Creating customer effort only makes it easier for them to leave. via @bcarroll7 @greg_levin #custserv #cctr #cem
Choypw
3 Nov
Making Customer Experience Relevant Behind The Scenes http://bit.ly/vNgkQC via @OnionInsights #CEM #Forrester
Choypw
3 Nov
In this age of high-tech, human interaction is still a critical touchpoint. http://ow.ly/7gOPW via @MichaelHinshaw #cem
Choypw
2 Nov
Measuring the Quality of the Customer Experience http://bit.ly/udJChx via @B2Community @OnionInsights #cem
Choypw
2 Nov
Your Business Card Is A Billboard For Your #Brand--What Does Yours Say? http://tinyurl.com/6f7za36 via @fastcompany #ux
Choypw
1 Nov
The 8 Worst Fonts In The World http://lnkd.in/qzZrsv
Choypw
1 Nov
What's the best way to communicate the concept of CLV to frontline associates? | Walk the talk. Offer ELV to employee with performance. #cxo
Choypw
1 Nov
WOM is always in the CLV equation. It's just that company cares CLV more than WOM so it's always been ignored. #cxo
Choypw
1 Nov
CLV is also maximized when company maximizes value to customer. #cxo
Choypw
1 Nov
CLV is maximized when the company CARE: consistent, authentic, relevant, empathetic. #cxo
Choypw
1 Nov
How about company lifetime value to customer instead of customer lifetime value to company? #cxo
Choypw
1 Nov
The value of a relationship is the #relationship via @Dylan_LW #cxo
Choypw
1 Nov
Doing biz is just not for profit. #cxo
Choypw
1 Nov
Company should retain customer anyway because of relationship building... because company treasures the relationship. #cxo
Choypw
1 Nov
Does defining CLV help to focus a company’s associates on retaining customers? | It's sad if company retains customer for CLV. #cxo
Choypw
Tweets of 25-31 Oct 2011
31 Oct
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw
The horror of customer experience consistency that misses the mark. http://bit.ly/uzEebY via @crmetrics @jodiemonger #custserv #cem #cctr
Choypw
31 Oct
Inbound Marketing vs Outbound Marketing: Age of Empowered Consumer http://on.mash.to/uWb2ZG via @mich8elwu @edvansiclen #cem #scrm #socbiz
Choypw
31 Oct
Designing our Competitive Advantage, by Beth Comstock: http://bit.ly/rrn6gr via @ariegoldshlager
Choypw
31 Oct
7 Ways To Build A Brand From Scratch, Inspired By "Playground Sessions" http://lnkd.in/UCXukE
Choypw
30 Oct
Customer-Driven Innovation: http://bit.ly/cKu9RO via @GrahamHill #cocreation
Choypw
29 Oct
F.E.A.R. Don't Believe it! http://twrt.me/azxt82 by @janetcallaway via @tedcoine
Choypw
29 Oct
10 things I¡¯d do if I were in charge of an airline¡¯s customer experience http://bit.ly/c3YUil via @lindaireland #cem
Choypw
29 Oct
6 Personal Relationship Lessons from a 58 Year Marriage http://bit.ly/vXyokI via @Brainzooming #ideas #relationships
Choypw
29 Oct
Help me help you. Jerry Maguire
Choypw
29 Oct
Why You Should Touch, Pause and Engage with Your Customers - http://tinyurl.com/5r8sjzm via @customers_shoes #cem
Choypw
28 Oct
Better, faster, cheaper is not #innovation - Kodak and Microsoft http://feedly.com/k/soZGrB via @wimrampen
Choypw
28 Oct
Engage Employees Using Customer Service Tactics - Rob Markey - Harvard Business Review http://bit.ly/p2ybXk via @Assistly #custserv
Choypw
28 Oct
Now that's an [art?] experience! via @joepine @GetBillG #ux #cem
Choypw
27 Oct
Seven Vital Questions to Customer Experience Development http://www.scoop.co.nz/stories/BU1110/S00808/seven-vital-questions-to-customer-experience-development.htm via @thecustomerblog #cem
Choypw
27 Oct
13 Customer Experience Challenges http://shar.es/bJ8Kx via @thecustomerblog #cem
Choypw
27 Oct
Managing Customer Expectations http://bit.ly/vrFi9w via @rbacal #custserv #cem
Choypw
27 Oct
Customer Engagement http://bit.ly/vxzdNp via @rbacal #custserv #cem
Choypw
27 Oct
Share-ability By Design http://bit.ly/tvIh0x via @armano
Choypw
26 Oct
Greg Gianforte on The Future of Customer Experience by @dstrom http://rww.to/w2J0WE via @thecustomerblog #cem
Choypw
26 Oct
If your customer had a magic wand that could change one thing about how you are serving them, what would it be? #cem #ux
Choypw
26 Oct
Strategy is talk. Execution is walk. Walk the talk.
Choypw
26 Oct
3-Minute #WOM Lesson: Three classics that always get people talking http://j.mp/vcor5M via @DeliverBliss
Choypw
25 Oct
#gamification http://ow.ly/77zLK http://ow.ly/77zIV via @mich8elwu
Choypw